# Compare EPR FireWorks vs First Due 2026 | Capterra > Unsure of what to choose? Check Capterra to compare First Due and EPR FireWorks based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/162019-179338/EPR-Fireworks-vs-First-Due --- # First Due vs EPR FireWorks Features and Cost Comparison Last updated March 13th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: First DueEPR FireWorks2/4 selected [First Due](https://www.capterra.com/p/179338/First-Due/)[4.6 (58)](https://www.capterra.com/p/179338/First-Due/reviews/) [EPR FireWorks](https://www.capterra.com/p/162019/EPR-Fireworks/)[4.6 (74)](https://www.capterra.com/p/162019/EPR-Fireworks/#reviews) [## First Due](https://www.capterra.com/p/179338/First-Due/)[4.6 (58)](https://www.capterra.com/p/179338/First-Due/reviews/) Starting Price Contact vendor Value-for-Money 4.4 Functionality 4.5 Ease of Use 4.5 Customer Service 4.6 Reviews Sentiment JF BM DP Based on [58 reviews](#user-reviews) Positive 54 Neutral 2 Negative 2 [## EPR FireWorks](https://www.capterra.com/p/162019/EPR-Fireworks/)[4.6 (74)](https://www.capterra.com/p/162019/EPR-Fireworks/#reviews) Starting Price Contact vendor Value-for-Money 4.5 Functionality 4.4 Ease of Use 4.2 Customer Service 4.8 Reviews Sentiment JD CS DN Based on [74 reviews](#user-reviews) Positive 72 Neutral 2 Negative 0 ## Summary * * * Features in Fire Department Software Best performer 34 / 38 Only First Due - Barcode Recognition - Pictometry Imagery 33 / 38 Only EPR FireWorks - Multi-Location User satisfaction User satisfaction 4.6 User reviews[58](https://www.capterra.com/p/179338/First-Due/reviews/) Ease of use 4.5 Functionality 4.5 Value for money 4.4 Customer support 4.6 User satisfaction 4.6 User reviews[74](https://www.capterra.com/p/162019/EPR-Fireworks/#reviews) Ease of use 4.2 Functionality 4.4 Value for money 4.5 Customer support 4.8 Price starts from Price starts from \-- - Free version - Free trial Price starts from \-- - Free version - Free trial Best for Best for First Due serves First Responders (Fire, EMS, Public Safety Agencies, Emergency Management, PSAPs) and their communities in the US and Canada. Best for As a Fire Chief, you need reliable software with an exceptional customer experience to manage your station. ## User reviews Pros & cons JF Jason F. Fire Chief > "The system allows you to almost 100% customize to your departments operation and allows you to move to one central platform for almost everything." [See full review](https://www.capterra.com/p/179338/First-Due/#Capterra___6829834) BM Britta M. PSDS Fire RMS Administrator > "Additionally, First Due has a deficit in report writing for the advanced user and in the ability to create custom forms for things like a printed incident report, investigation report, inspection report, etc." [See full review](https://www.capterra.com/p/179338/First-Due/#Capterra___6829639) BM Britta M. PSDS Fire RMS Administrator > "The customer success program in which you meet with your customer success manager on an ongoing basis to ensure the product continues to meet your needs and provide a direct line to escalated support if..." [See full review](https://www.capterra.com/p/179338/First-Due/#Capterra___6829639) AP Anthony P. Fire Chief > "Inputting individual equipment, hand tools, appliances, kits, apparatus, and their locations seems very redundant and time-consuming. While you can create custom check-offs for your apparatus, station, and..." [See full review](https://www.capterra.com/p/179338/First-Due/#Capterra___6828442) DP Doug P. Captain > "They listen to their customers and make changes/design modules accordingly. When there is an issue with your account, they are responding to tickets fast and solving issues in a reasonable amount of time." [See full review](https://www.capterra.com/p/179338/First-Due/#Capterra___6830972) GW Greg W. Fire Chief > "It fills the cache on computers, causing the First Due web page to lag." [See full review](https://www.capterra.com/p/179338/First-Due/#Capterra___6829708) DR Dylan R. Fire Chief > "It provides everything from the preplan to the finish of the call with the report. If you are looking for something to reenergize your software needs within the fire service, this is your place to be." [See full review](https://www.capterra.com/p/179338/First-Due/#Capterra___6828413) KB Kevin B. Fire Marshal > "Also, designing permits, inspections, reports, and other forms more user-frien is not easy." [See full review](https://www.capterra.com/p/179338/First-Due/#Capterra___6360586) BM Britta M. PSDS Fire RMS Administrator > "Overall, the biggest compliant given about the First Due platform is that it's a one-stop shop for all the things they need to document on a daily basis." [See full review](https://www.capterra.com/p/179338/First-Due/#Capterra___6829639) GR Gabriel R. Fire Fighter Project Manager > "FD would ask for information but understanding how that fit into their language was a struggle. " [See full review](https://www.capterra.com/p/179338/First-Due/#Capterra___6342765) LS Lee S. Deputy Fire Chief > "Customer Service has been top notch, nearly everyone has fire experience and understands the needs of a fire dept and can communicate on a firefighter level." [See full review](https://www.capterra.com/p/179338/First-Due/#Capterra___6829509) BC Bobby C. President > "Customer support has been a challenge at best." [See full review](https://www.capterra.com/p/179338/First-Due/#Capterra___6666677) AP Anthony P. Fire Chief > "The First Due staff have been great at listening to what we want and need out of the system, and have been very accommodating in helping us customize different modules to meet our needs." [See full review](https://www.capterra.com/p/179338/First-Due/#Capterra___6828442) SC Steen C. Lieutenant > "Data migration wasn't easy." [See full review](https://www.capterra.com/p/179338/First-Due/#Capterra___6341796) JM Joseph M. Battalion Chief > "As a fire service leader who has managed RMS systems for over 25 years, and personally managed 5 or more vendor transitions over that time, I can confidently say First Due is the first to meet all of our needs,..." [See full review](https://www.capterra.com/p/179338/First-Due/#Capterra___6580858) GR Gabriel R. Fire Fighter Project Manager > "Our initial contact was rocky at the start." [See full review](https://www.capterra.com/p/179338/First-Due/#Capterra___6342765) JW Jeff W. Fire Lieutenant > "It's also really easy to have questions on the operation of various modules answered by using the knowledge base. If the answer is not in the knowledge base, you can reach out to your client success manager and..." [See full review](https://www.capterra.com/p/179338/First-Due/#Capterra___6341835) GS Glenn S. Fire Chief > "Our onboarding process was rough. " [See full review](https://www.capterra.com/p/179338/First-Due/#Capterra___6413911) JW Jeff W. Fire Lieutenant > "First Due overall is great platform for what we do and is bringing our Fire Department's information out of the file cabinets in an office and onto the trucks where it is needed. " [See full review](https://www.capterra.com/p/179338/First-Due/#Capterra___6341835) SL Steve L. Community Resource Officer > "For example: In our permit section, the database that is generated doesn't offer a space for us to assign particular inspectors to ensure proper and thorough accountability, and it doesn't have phone numbers,..." [See full review](https://www.capterra.com/p/179338/First-Due/#Capterra___2211093) [View Reviews](https://www.capterra.com/p/179338/First-Due/reviews/) JD Jason D. Battalion Chief > "The ability to capture multiple processes within one program has also been liberating." [See full review](https://www.capterra.com/p/162019/EPR-Fireworks/#Capterra___6786562) TL Tom L. Division Chief Fire Marshal > "Not enough time between education and go live date and not enough time to set up the..." [See full review](https://www.capterra.com/p/162019/EPR-Fireworks/#Capterra___6786520) CS Christopher S. Asst. Chief > "The integration was able to customize and build solutions specific for us." [See full review](https://www.capterra.com/p/162019/EPR-Fireworks/#Capterra___6786531) LH Lucas H. Firefighter Paramedic > "Due to department issues, it has been a very overwhelming transition from the old..." [See full review](https://www.capterra.com/p/162019/EPR-Fireworks/#Capterra___6786529) DN Danny N. Assistant Chief > "Being able to run 90 percentile reports for Accreditation has been a game changer for..." [See full review](https://www.capterra.com/p/162019/EPR-Fireworks/#Capterra___6786566) LH Lucas H. Firefighter Paramedic > "Due to the company and reporting software offering so much it has been a struggle to..." [See full review](https://www.capterra.com/p/162019/EPR-Fireworks/#Capterra___6786529) JB Jennifer B. Accreditation and Compliance Officer > "I can put in a fix ticket with pics or a video and it is taken care of quickly" [See full review](https://www.capterra.com/p/162019/EPR-Fireworks/#Capterra___6786573) DG David G. Lieutenant > "Sometimes the filtering on reports is too hard to use." [See full review](https://www.capterra.com/p/162019/EPR-Fireworks/#Capterra___6786543) BM Bruno M. Captain > "All in one SaaS solution for fire departments with painless implementation and great..." [See full review](https://www.capterra.com/p/162019/EPR-Fireworks/#Capterra___6786658) MV Matt V. EMS Coordinator, Quartermaster > "I find it difficult to set up inventories and create lists." [See full review](https://www.capterra.com/p/162019/EPR-Fireworks/#Capterra___6786568) MS Michael S. FAO > "Me and my co workers are able to navigate the site easily and complete reports..." [See full review](https://www.capterra.com/p/162019/EPR-Fireworks/#Capterra___6786535) TS Tim S. Assistant Chief > "It is very choppy and hard to navigate and could be a little more generic." [See full review](https://www.capterra.com/p/162019/EPR-Fireworks/#Capterra___6786567) DB David B. Asst Chief > "The potential data that can be collected if the program is set up correctly. " [See full review](https://www.capterra.com/p/162019/EPR-Fireworks/#Capterra___6786550) MM Matt M. Fire Chief > "Some modules seem to be incomplete or disjointed. " [See full review](https://www.capterra.com/p/162019/EPR-Fireworks/#Capterra___6786517) DB David B. Asst Chief > "We have come to the conference to expand our knowledge of programming and data..." [See full review](https://www.capterra.com/p/162019/EPR-Fireworks/#Capterra___6786550) SN Shayanne N. Community Paramedic > "It crashes frequently on iPads." [See full review](https://www.capterra.com/p/162019/EPR-Fireworks/#Capterra___6786516) MB Marcus B. Training > "Quality Assurance I use the quality assurance and improvement benefits of fireworks." [See full review](https://www.capterra.com/p/162019/EPR-Fireworks/#Capterra___6786625) LM Lici M. Captain > "We also don't like that the colored tear drops went away" [See full review](https://www.capterra.com/p/162019/EPR-Fireworks/#Capterra___6786648) BA Brian A. Division Chief Training and EME > "I like that the EPR Support Staff not only accepts feedback for improvement but actually..." [See full review](https://www.capterra.com/p/162019/EPR-Fireworks/#Capterra___6786583) CW Chris W. Fire Chief > "The release tempo is sometimes too fast." [See full review](https://www.capterra.com/p/162019/EPR-Fireworks/#Capterra___6786527) HS Henry S. Deputy Chief of Training > "I am a system administrator for my department and have enjoyed learning the full..." [See full review](https://www.capterra.com/p/162019/EPR-Fireworks/#Capterra___6786591) DS Donald S. Chief Fire Marshal > "I wish our firefighters would do better work on it, but that’s something we need to work..." [See full review](https://www.capterra.com/p/162019/EPR-Fireworks/#Capterra___6786589) DB Darin B. Captain > "As a company officer, we are able to complete the cause in a much more timely manner." [See full review](https://www.capterra.com/p/162019/EPR-Fireworks/#Capterra___6786547) JB Jamie B. FirefighterParamdicDiver > "The lack of training that was pushed out by our Administration." [See full review](https://www.capterra.com/p/162019/EPR-Fireworks/#Capterra___6786524) LG Lester G. Data Analyst > "I like the visual layout and the ease of navigating through the reports module" [See full review](https://www.capterra.com/p/162019/EPR-Fireworks/#Capterra___6786656) VV Victor V. Fire Chief > "Shouldn't have to be in the back office on a daily basis." [See full review](https://www.capterra.com/p/162019/EPR-Fireworks/#Capterra___6786554) JB Jennifer B. Accreditation and Compliance Officer > "That will help our crews run a little smother" [See full review](https://www.capterra.com/p/162019/EPR-Fireworks/#Capterra___6786573) JK Justin K. Fire Chief > "Learning a new platform is tough and not intuative." [See full review](https://www.capterra.com/p/162019/EPR-Fireworks/#Capterra___6786555) DG David G. Lieutenant > "The ease and depth of the program, along with the customer service." [See full review](https://www.capterra.com/p/162019/EPR-Fireworks/#Capterra___6786543) BA Brian A. Division Chief Training and EME > "The site is still not visually appealing to the end user." [See full review](https://www.capterra.com/p/162019/EPR-Fireworks/#Capterra___6786583) JF Jacob F. Firefighter Paramedic > "I think the quick actions give a chance to make doing Epcr very simple and user friendly." [See full review](https://www.capterra.com/p/162019/EPR-Fireworks/#Capterra___6786522) DG David G. Lieutenant > "Again, support has been 2nd to none in helping get through the complicated stuff" [See full review](https://www.capterra.com/p/162019/EPR-Fireworks/#Capterra___6786543) JH Jonathan H. Division Chief of Training and Standards > "Also love the reporting and BI features." [See full review](https://www.capterra.com/p/162019/EPR-Fireworks/#Capterra___6786558) LH Lucas H. Firefighter Paramedic > "It is very over whelming to start out." [See full review](https://www.capterra.com/p/162019/EPR-Fireworks/#Capterra___6786529) [View Reviews](https://www.capterra.com/p/162019/EPR-Fireworks/#reviews) ## User interface 4.60 (58) [EPR FireWorks](https://www.capterra.com/p/162019/EPR-Fireworks/) 4.57 (74) ### Features First Due Top features 34/38 - Access Controls/Permissions - Activity Tracking - AI Copilot - Alerts/Notifications - API - Attendance Management - Barcode Recognition - Communication Management - Compliance Management - Customizable Forms - Document Management - Email Management - Employee Management - Equipment Tracking - Event Calendar - Facility Management - For First Responders - Generative AI - Geographic Maps - Incident Management - Incident Response Checklists - Inspection Management - In-Vehicle Navigation - Inventory Management - Maintenance Scheduling - Multi-Location - Pictometry Imagery - Real-Time Notifications - Records Management - Reporting/Analytics - Reporting & Statistics - Scheduling - Search/Filter - Sensor Data - Status Tracking - Tactical View - Training Management - User Management [See all features](https://www.capterra.com/p/179338/First-Due/#features) EPR FireWorks 33/38 - Access Controls/Permissions - Activity Tracking - AI Copilot - Alerts/Notifications - API - Attendance Management - Barcode Recognition - Communication Management - Compliance Management - Customizable Forms - Document Management - Email Management - Employee Management - Equipment Tracking - Event Calendar - Facility Management - For First Responders - Generative AI - Geographic Maps - Incident Management - Incident Response Checklists - Inspection Management - In-Vehicle Navigation - Inventory Management - Maintenance Scheduling - Multi-Location - Pictometry Imagery - Real-Time Notifications - Records Management - Reporting/Analytics - Reporting & Statistics - Scheduling - Search/Filter - Sensor Data - Status Tracking - Tactical View - Training Management - User Management [See all features](https://www.capterra.com/p/162019/EPR-Fireworks/#features) ### Recognition No recognitions have been awarded to First Due No recognitions have been awarded to EPR FireWorks ### Deployment & support First Due Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos EPR FireWorks Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details First Due - By First Due - Located in United States - Founded in 2016 EPR FireWorks - By EPR Systems - Located in United States - Founded in ## Popular Comparisons [First Due](https://www.capterra.com/p/179338/First-Due/)[4.60 (58)](https://www.capterra.com/p/179338/First-Due/reviews/) vs [Emergency Logs](https://www.capterra.com/p/182085/Emergency-Logs/)[4.96 (54)](https://www.capterra.com/p/182085/Emergency-Logs/#reviews) Contact vendor for pricing Price $750/year 4.5 Features 5.0 4.5 Ease of Use 5.0 [View full comparison](https://www.capterra.com/compare/179338-182085/First-Due-vs-Emergency-Logs) [EPR FireWorks](https://www.capterra.com/p/162019/EPR-Fireworks/)[4.57 (74)](https://www.capterra.com/p/162019/EPR-Fireworks/#reviews) vs [Emergency Logs](https://www.capterra.com/p/182085/Emergency-Logs/)[4.96 (54)](https://www.capterra.com/p/182085/Emergency-Logs/#reviews) Contact vendor for pricing Price $750/year 4.4 Features 5.0 4.2 Ease of Use 5.0 [View full comparison](https://www.capterra.com/compare/162019-182085/EPR-Fireworks-vs-Emergency-Logs) [First Due](https://www.capterra.com/p/179338/First-Due/)[4.60 (58)](https://www.capterra.com/p/179338/First-Due/reviews/) vs [Emergency Reporting](https://www.capterra.com/p/121517/Fire-Package/)[4.44 (43)](https://www.capterra.com/p/121517/Fire-Package/reviews/) Contact vendor for pricing Price $850/month 4.5 Features 4.1 4.5 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/121517-179338/Fire-Package-vs-First-Due) [EPR FireWorks](https://www.capterra.com/p/162019/EPR-Fireworks/)[4.57 (74)](https://www.capterra.com/p/162019/EPR-Fireworks/#reviews) vs [Emergency Reporting](https://www.capterra.com/p/121517/Fire-Package/)[4.44 (43)](https://www.capterra.com/p/121517/Fire-Package/reviews/) Contact vendor for pricing Price $850/month 4.4 Features 4.1 4.2 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/121517-162019/Fire-Package-vs-EPR-Fireworks)