# Compare Guesty vs Innago 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Innago and Guesty based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/159377-166893/Guesty-vs-Innago --- # Innago vs Guesty Features and Cost Comparison Last updated April 1st, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: InnagoGuesty2/4 selected [Innago](https://www.capterra.com/p/166893/Innago/)[4.9 (502)](https://www.capterra.com/p/166893/Innago/reviews/) [Guesty](https://www.capterra.com/p/159377/Guesty/)[4.4 (462)](https://www.capterra.com/p/159377/Guesty/reviews/) [## Innago](https://www.capterra.com/p/166893/Innago/)[4.9 (502)](https://www.capterra.com/p/166893/Innago/reviews/) Starting Price Contact vendor Value-for-Money 5 Functionality 4.8 Ease of Use 4.8 Customer Service 4.9 Reviews Sentiment Based on [502 reviews](#user-reviews) Positive 492 Neutral 7 Negative 3 [## Guesty](https://www.capterra.com/p/159377/Guesty/)[4.4 (462)](https://www.capterra.com/p/159377/Guesty/reviews/) Starting Price $23.00/month Value-for-Money 4.2 Functionality 4.4 Ease of Use 4.4 Customer Service 4.3 Reviews Sentiment Based on [462 reviews](#user-reviews) Positive 399 Neutral 19 Negative 44 What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 4,986 reviews from property management software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 76%Fit Not enough reviews Feature ratings Reservations Management \-- Rent Tracking 4.9 Channel Management 4.4 Online Payments 4.8 Communication Management 4.8 73%Fit Missing features Feature ratings Reservations Management 4.5 Rent Tracking NA Channel Management 4.6 Online Payments 4.2 Communication Management 4.6 User satisfaction User satisfaction 4.9 User reviews[502](https://www.capterra.com/p/166893/Innago/reviews/) Ease of use 4.8 Functionality 4.8 Value for money 5.0 Customer support 4.9 User satisfaction 4.4 User reviews[462](https://www.capterra.com/p/159377/Guesty/reviews/) Ease of use 4.4 Functionality 4.4 Value for money 4.2 Customer support 4.3 Price starts from Price starts from \-- - Free version - Free trial Price starts from $23Other, Per Month - Free version - Free trial Best for Best for Independent landlords, property managers, rental management companies, residential property management companies, self storage, HOAs, community managers, military housing, docking management, & more. Best for Guesty is used by vacation rental hosts, property managers, short-term rental operators, aparthotel managers, B&B owners, and hospitality enterprises. ## User reviews Pros & cons NV Nikhil V. Owner, Property Manager > "Developing a custom lease agreement, fillable forms, e-signature, best of all this is free and makes the tracking of leases, payments,..." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___7081148) PC Paul C. Landlord > "The only downside is that the accounting and expense tracking features feel limited compared to other tools, so I still rely on external..." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___7120278) XL Xiang L. property manager > "Comprehensive reporting: The software provides excellent reports that make it easy to track income and expenses, making it perfect for..." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___7120546) CG Cole G. manager > "The main downside is that it can feel limited once you need more advanced reporting, customization, or integrations." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___7119291) KG Kartikeya G. Property Manager > "The interface is clean and intuitive, so my team and tenants adopt it quickly, but it still has the depth to handle applications,..." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___7076847) DW Dennis W. Director of Housing > "It also takes several days for payments to post in our bank account after a tenant has paid online." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___7119256) NB Nick B. Owner > "Overall it's great, I use it for anything I need to do for collecting lease/utility payments, doing credit/background checks, storing..." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___7119410) JW Jeanine W. Property Manager > "Initially the micro deposits to ensure the financial numbers were correct did not come through properly." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___7026519) DS Derrick S. Owner > "I absolutely love Innago for its minimal cost and how it allows me to manage many rental properties, both commercial and residential,..." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___7119262) Jenny K. Property Manager > "I wanted to tweak the rental application to include some specific screening questions, but there wasn’t much flexibility there." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___6869620) KG Kartikeya G. Property Manager > "The second thing I value is the responsiveness and attitude of the support team. When Innago becomes part of your core operations, fast,..." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___7076847) JR Javier R. Owner > "Small nitpick, I can't get featured on Zillow listings so that my home shows up on the map, so I have to set this service up separately..." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___6740204) KG Kartikeya G. Property Manager > "Innago has significantly reduced the amount of manual, scattered work I used to do across different tools, and replaced it with a clear,..." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___7076847) NB Nicolas B. Property Manager > "That I can't switch a tenant to an owner or if I put an email already under someone and labeled them wrong I cant switch them to the..." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___6540923) LV Lee V. Property Manager > "It also includes background screening, rental applications, and even the ability to upload my lease agreements, all if I choose to use..." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___6808790) NV Nikhil V. Owner, Property Manager > "This adds a delay to my process of signing the lease." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___7081148) MS Mackenzi S. Property Manager > "Rent collection is seamless, lease templates are customizable, and the automated reminders help ensure on-time payments." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___7000974) MC Michaela C. Owner > "The only downside I can think of is that every time my renter's pay with a new payment method, they hold the payment for multiple days." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___6303259) XL Xiang L. property manager > "Streamlined rent collection: I can set up different payment accounts for different properties, which has saved me so much time and..." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___7120546) BS Bethany S. Owner > "Adding applicants to lease was more difficult." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___7089094) KG Kartikeya G. Property Manager > "What I like most about Innago is that even being a free software, it feels designed for real-world landlords and property managers, not..." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___7076847) Joel G. Principal > "I had to change the lease amount and it was a bit confusing where to go to find the area to change." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___6873197) RJ Ryan J. Realtor > "I like that I'm able to customize fields and containers for rental applications so I don't have to come back and ask potential tenants..." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___6778170) CH Chavindra H. property manager > "State specific lease templates are not available" [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___6812715) TJ Tricia J. Realtor > "I love that this sent automatic invoices to the tenants and charges automatic late fees in the manner that I set it up to charge without..." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___6772398) TS Tyler S. Owner > "I was struggling with rent collection and tracking. " [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___6769015) DW Dennis W. Director of Housing > "I like that tenants can connect with me through the app about issues and pay their rent electronically." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___7119256) KB Keith B. Owner > "The chat feature is just a bot and not very helpful" [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___7026644) KG Kartikeya G. Property Manager > "Finally, Innago clearly listens to users and keeps improving the product in ways that actually matter day to day, which gives confidence..." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___7076847) SS Scott S. Owner > "I’m not paying for a bunch of features that I don’t need and would never use." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___7059132) SM Shannon M. Office Manager > "It’s also nice to be able to send additional invoices for the tenants who pay their water bills to us." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___7075506) JM John M. Operations Manager and Consultant > "Most other solutions were costly and had too many bells and whistles. " [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___6764873) DH Derek H. Landlord and Owner > "This significantly simplified my record keeping and automated it, saving me a lot of time throughout the year and for the tax season" [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___6814722) KB Keith B. Owner > "It is not intuitive and support is slow to respond. " [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___7026644) SW Schuyler W. Owner > "Effective free tool for screening clients and managing revenue." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___7026534) DW Dennis W. Director of Housing > "There have been a few times I had trouble figuring out how to do a simple task." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___7119256) CS Chittal S. Owner > "The platform simplifies communication with tenants through automated reminders and messaging, ensuring I stay on top of important..." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___6509741) DG David G. Physical Therapist > "I dislike that Innago's maintenance request section doesn't automatically link to the expenses section." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___6670044) SL Sydney L. Landlord > "It helps me collect rent remotely and keep a record of all my leases, maintenance requests, etc. Plus it is free!" [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___6737950) SM Sal M. CEO > "The only thing to improve is that the rent payments are takeing too long to deposit in my account." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___6498674) NV Nikhil V. Owner, Property Manager > "I expect the software will help me find information much more easily when it comes to filing our tax returns." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___7081148) JM Jennifer M. Owner > "There are some limitations that are built in the software that prevent us from doing all that we would like to do." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___6731584) VR Verified Reviewer Administrative Assistant > "I love how comprehensive and easy to use the platform is for all the landlord-tenant needs from tenant screening to lease creation and..." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___6779538) SC Scott C. President > "The platform has encountered a notable increase in glitches and malfunctions, leading to a substantial investment of our company's time..." [See full review](https://www.capterra.com/p/166893/Innago/#GetApp___4990259) BM Benjamin M. Owner Operator > "I also appreciate that Innago has everything I need for rental management, eliminating the need for other tools." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___7119478) AS Austin S. Manager Member > "Messaging through app is inconsistent." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___6782547) AE Anthony E. Owner > "I have been finding it very useful to keep my accounting and expenses, tenant needs, and my needs for my business all in one place." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___6878287) TG Travus G. President and CEO > "Not able to change fees for background checks" [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___6659150) PC Paul C. Landlord > "Overall, it’s a great option for landlords who want an easy-to-use property management system, and I enjoy using it." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___7120278) SW Sharee W. Landlord > "I feel that the users were unfamiliar with this form of technology in completing a rental application." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___6569078) HK Hani K. Partner > "It was a lifesaver keeping up with who paid and who didn't pay the monthly rents." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___7119615) AP Alex P. Owner > "It takes a bit longer than expected for rent payments to clear." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___6563037) BM Benjamin M. Owner Operator > "It was great to learn about things like renter's insurance that I needed from the software." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___7119478) VR Verified Reviewer NA > "Lease editing is hard" [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___6869491) MH Melissa H. Property Manager > "The support is great and overall when I have an issue I can get the help I need fairly quickly and compared to other software we have..." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___7119333) VR Verified Reviewer Owner > "Changing lease terms can be fiddly at times." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___6542792) HK Hani K. Partner > "Great 5 out of 5 helps me a lot managing all my properties." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___7119615) VR Verified Reviewer NA > "No smarts on document upload" [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___6869491) AT Anna T. Property Manager > "Keeping track of income and expenses is a breeze." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___7031329) VR Verified Reviewer Owner > "It usually works really well and has lots of great features, but often times it takes a long time for pages to load, which is..." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___4949071) BO Brent O. President > "As someone managing multiple short- and long-term rentals, I highly recommend Innago to any landlord or property manager looking for an..." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___6764738) VR Verified Reviewer Property Manager > "Changing loan terms to prorate first/last month was fiddly" [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___6348790) VR Verified Reviewer Construction Manager > "Also that there are free features for the tenants to pay as well as a feature to manually enter payments." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___6509665) PN Prudence N. Owner > "Transfer time for payments is longer than I would like." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___6659279) BS Brittany S. Owner > "Seriously Innago is my right hand man in my business and the customer service is great too!" [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___7119334) JC James C. Owner > "There is a little lag with the app. " [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___6317286) DR Debbie R. Property Manager > "As a property manager, this has been a very effective way to save time and money. " [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___7119309) SC Scott C. President > "The process of recovering and restoring the data has stretched over multiple weeks and is still not entirely resolved." [See full review](https://www.capterra.com/p/166893/Innago/#GetApp___4990259) KA Karla A. Owner, property manager > "it’s been life changing for me and my team, the customer service is on point and they are always super helpful" [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___7027929) HA Hellena A. N/A > "Even though innago sells itself as an all in one property management tool, it’s clunky and unusable when It comes to..." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___4478543) MS Madison S. Owner > "We love how easy and intuitive the software is, and we love how much faster we can track things now." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___7060664) TM Tanner M. Owner, Property Manager > "Clunky UI on web and mobile, long wait time for 2FA codes, lease template creation process is cumbersome, landlord can't see tenant..." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___4688643) NB Nick B. Owner > "I enjoy the user interface, and how it sections things off in a clear manner." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___7119410) CM Chelsea M. Landlord > "I don’t know why more people don’t use this this program over other paid programs!" [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___6562364) Joel G. Principal > "It's free with a nice user interface and allows tenants to pay electronically. " [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___6873197) LV Lee V. Property Manager > "I feel like I make it harder than it should be." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___6808790) KB Keith B. Owner > "I like that the mobile app is just as useful as the desktop." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___7026644) VR Verified Reviewer Owner and CEO > "Reporting is hard to understand and make use of in a way that makes sense to me" [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___6673384) JJ Jay J. Landlord > "It was very easy to set up my property, sign leases, and track payments, expenses, etc." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___6811040) Michelina T. UX Designer > "There is nothing I do not like other than a minor technical glitch which was easily fixed by talking with a customer service..." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___6185959) [View Reviews](https://www.capterra.com/p/166893/Innago/reviews/) MZ Michael Z. ceo > "Another major advantage is scalability. As our rental management program has grown, Guesty has been able to support the increase in listings and bookings without requiring..." [See full review](https://www.capterra.com/p/159377/Guesty/#Capterra___7111120) EF Emily F. Member Manager > "There are many problems with message automation, cleaners can't upload photos, price optimizer is not accurate, and customer service is just okay." [See full review](https://www.capterra.com/p/159377/Guesty/#Capterra___7107877) JR John R. President > "Features like the channel manager, unified calendar, automation capabilities, integrations, and owner-facing tools create a platform that can truly support a professional..." [See full review](https://www.capterra.com/p/159377/Guesty/#Capterra___7108494) AT Amar T. Marketing and Guest Satisfaction > "Occasionally, certain OTA updates (like special requests or small booking changes) take time to reflect, and troubleshooting integrations can be slow." [See full review](https://www.capterra.com/p/159377/Guesty/#Capterra___7051250) PT PANAGIOTIS T. CEO > "The Airbnb/Booking.com channel management is reliable, automated messages save a ton of time, and the workflows (tasks, cleaners, owner statements) are powerful once set up." [See full review](https://www.capterra.com/p/159377/Guesty/#Capterra___7048955) AN Achraf N. reservation > "What I liked least about Guesty is that the system occasionally hangs or becomes slow, which can interrupt workflow and make certain tasks take longer than expected" [See full review](https://www.capterra.com/p/159377/Guesty/#Capterra___7049902) AK Alisha K. HR > "The platform has helped organize operations, streamline communication, and improve guest management across multiple properties. Once everything is set up, it significantly..." [See full review](https://www.capterra.com/p/159377/Guesty/#Capterra___7048938) JAB Jey Ann B. Remote Team Member of Vacation Rentals > "Some features are difficult to locate in the mobile app, and it seems that certain functionalities may not be accessible on mobile at all." [See full review](https://www.capterra.com/p/159377/Guesty/#Capterra___7054865) PP Pablo P. Ops > "Its platform, secure, comprehensive and flexible, has allowed us to integrate our unique processes into the reservation management flow, as well as incorporate..." [See full review](https://www.capterra.com/p/159377/Guesty/#Capterra___7048893) JR John R. President > "Overall, Guesty feels less like a simple hosting tool and more like a true property management system designed for serious operators who want to grow." [See full review](https://www.capterra.com/p/159377/Guesty/#Capterra___7108494) SL Steven L. Owner > "Guesty provides a strong centralized platform for managing listings across multiple channels like Airbnb, Vrbo, Booking.com, and direct websites." [See full review](https://www.capterra.com/p/159377/Guesty/#Capterra___7107672) CM Claudio M. Business owner and executive > "sometime i have had errors in the owner statments. and fixing technical stuff always consumes a lot of my time. and sometimes, we even lost money, due to pricing misstakes!" [See full review](https://www.capterra.com/p/159377/Guesty/#Capterra___7054990) CS Ciara S. Office Manager > "Guesty is great for syncing your listings across multiple platforms! And I love the ability to add canned emails and messages for when people book a room." [See full review](https://www.capterra.com/p/159377/Guesty/#Capterra___7068067) MG Martel G. Founder > "API is not really robust and we've had some difficulties to adapt it to basic features (like a calendar widget)." [See full review](https://www.capterra.com/p/159377/Guesty/#Capterra___7055208) CC Carmela C. Communications Guest Serv Agent > "I especially appreciate the unified inbox, task management tools, and channel syncing, which help reduce errors and improve guest satisfaction." [See full review](https://www.capterra.com/p/159377/Guesty/#Capterra___7051883) Daniel H. CEO > "My bigger issue is that our revenue halved the moment we made the switch, resulting in a significant financial impact that we as the business are taking, as well as all our..." [See full review](https://www.capterra.com/p/159377/Guesty/#Capterra___6874947) MS Marcos S. Sales - Revenue and Pricing Manager > "Guesty is a full fledged Property Management System, which excels in gathering all the information needed for a streamlined workflow in one place. While it is easy to use,..." [See full review](https://www.capterra.com/p/159377/Guesty/#Capterra___7100481) AH April H. Director > "Guesty does not work well with mid-term rentals that are booked directly for a fixed monthly amount." [See full review](https://www.capterra.com/p/159377/Guesty/#Capterra___7049054) BJ H. Owner - CEO > "The reporting and financial visibility are also strong, which is critical when advising homeowners and forecasting performance. Once workflows are properly built, the..." [See full review](https://www.capterra.com/p/159377/Guesty/#Capterra___7103590) MM Morgan M. Manager > "This was interfering with my booking settings and causing havoc with our booking calendar. When I logged in there were limited settings due to the free trial ending, and it..." [See full review](https://www.capterra.com/p/159377/Guesty/#Capterra___6290326) SL Steven L. Owner > "The automation tools for messaging, task management, and guest communication help streamline operations when managing multiple properties." [See full review](https://www.capterra.com/p/159377/Guesty/#Capterra___7107672) AL Alejandro L. ceo > "difficult to find the information and make the bookings, have to many options and we get lost on many of them" [See full review](https://www.capterra.com/p/159377/Guesty/#Capterra___7049051) JR John R. President > "Currently, I operate with one arbitrage property and one co-hosted property, and the system has already proven valuable in helping manage both efficiently." [See full review](https://www.capterra.com/p/159377/Guesty/#Capterra___7108494) VR Verified Reviewer QA Specialist > "there seem to be some issues with the onboarding of the software in some instances. But it's hard to label this as an absolute con as long as customer support is vigilant..." [See full review](https://www.capterra.com/p/159377/Guesty/#Capterra___7066067) JR John R. President > "I was also very impressed with services that many other platforms simply don’t offer, such as 24/7 live guest communication support, their own merchant services, and a..." [See full review](https://www.capterra.com/p/159377/Guesty/#Capterra___7108494) EH Evan H. Short term > "The interface can sometimes feel a little complicated for new users, and it takes some time to learn where everything is." [See full review](https://www.capterra.com/p/159377/Guesty/#Capterra___7111148) JR John R. President > "Having spent many years working in the hotel industry, I appreciate how Guesty allows short-term rental operators to run their properties with a level of professionalism..." [See full review](https://www.capterra.com/p/159377/Guesty/#Capterra___7108494) AS Amy S. Manager > "Can be frustrating when you get passed from agent to agent when they cant answer right away, rather than the same agent picking it up - often have to repeat myself over and..." [See full review](https://www.capterra.com/p/159377/Guesty/#Capterra___7051822) AK Alisha K. HR > "Guesty provides an incredibly user-friendly platform with powerful automation features that help streamline day-to-day property management tasks." [See full review](https://www.capterra.com/p/159377/Guesty/#Capterra___7048938) FG Florence G. Reservations Agent > "One area I found challenging with Guesty was that some features can feel a bit complex at first, especially for new users." [See full review](https://www.capterra.com/p/159377/Guesty/#Capterra___7110610) KC Keiran C. Head of Sales and Distribution > "Easy set up, easy management of reservations, and the search bar works flawlessly for finding specific properties or units which is super helpful in a portfolio of our size." [See full review](https://www.capterra.com/p/159377/Guesty/#Capterra___7048818) RV Renata V. Vacational rental manager > "I cant even give an invoice for my guests with them details, my property owners cant see anything on them"landing page", because there is not even owner portal." [See full review](https://www.capterra.com/p/159377/Guesty/#Capterra___6295612) Jemellee 💎 S. Asst Property Manager > "It helps us stay organized with all 15+ listings that on AirBnB, VRBO, and other platforms along with communication." [See full review](https://www.capterra.com/p/159377/Guesty/#Capterra___7051586) MVC Maria-Vittoria C. Owner > "The accounting and reporting created significant reconciliation problems and made a complete mess of our books." [See full review](https://www.capterra.com/p/159377/Guesty/#SoftwareAdvice___7096131) BJ H. Owner - CEO > "Guesty has allowed us to operate more professionally, increase efficiency, and create consistency across our short-term rental portfolio." [See full review](https://www.capterra.com/p/159377/Guesty/#Capterra___7103590) PT PANAGIOTIS T. CEO > "Messages don’t always appear instantly — you have to refresh to see them — which means you can easily miss guest communication." [See full review](https://www.capterra.com/p/159377/Guesty/#Capterra___7048955) MJ MuhammEd J. Reservation Agent > "Its channel management, reporting, and unified inbox make running short-term rentals much more efficient and streamlined." [See full review](https://www.capterra.com/p/159377/Guesty/#Capterra___7048834) SW Sheena W. Communications > "Some issues with photo syncs between platforms but otherwise no real complaints to share at this time." [See full review](https://www.capterra.com/p/159377/Guesty/#Capterra___7107828) Njål E. CEO > "We save a lot of time on listing distribution, finance, and listing updates due to their really good connections with the OTAs." [See full review](https://www.capterra.com/p/159377/Guesty/#Capterra___7103511) YG Yulia G. Owner > "Ability to book on direct website when the payment failed needs to be addressed" [See full review](https://www.capterra.com/p/159377/Guesty/#Capterra___7049023) MT Michelle T. Property Manager > "Managing all platforms in one place with synced calendar with automated messsages makes my work so much simpler." [See full review](https://www.capterra.com/p/159377/Guesty/#Capterra___7053503) GJ Gabriele J. owner of holiday apartment rental agency > "Some processes aren’t fully optimized yet, so you occasionally need to work with temporary workarounds." [See full review](https://www.capterra.com/p/159377/Guesty/#Capterra___7054971) IH Ismael H. CUSTOMER SERVICE > "The property, rental, and booking management tools are robust and intuitive, significantly streamlining our daily operations." [See full review](https://www.capterra.com/p/159377/Guesty/#Capterra___7107673) NG Nathalie G. director > "many many messages that are not adapted to the stage we are in = on boarding process." [See full review](https://www.capterra.com/p/159377/Guesty/#Capterra___7055871) BL Barry L. Maintenance Supervisor > "Allowing me full visibility of vacancies and guests names helps me schedule my team" [See full review](https://www.capterra.com/p/159377/Guesty/#Capterra___7055272) PT PANAGIOTIS T. CEO > "The interface is heavy and slow, and the app gets stuck way too often." [See full review](https://www.capterra.com/p/159377/Guesty/#Capterra___7048955) GJ Gabriele J. owner of holiday apartment rental agency > "The ability to create different rate categories and the all-in-one solution for agencies is extremely valuable." [See full review](https://www.capterra.com/p/159377/Guesty/#Capterra___7054971) Julian F. MD > "Password requirements, and user permissions management can be a bit clunky." [See full review](https://www.capterra.com/p/159377/Guesty/#Capterra___7105207) AM Arturo M. Reservation manager > "The interfase is great, it allows you to modify almost everything from the PMS instead of doing so per channel." [See full review](https://www.capterra.com/p/159377/Guesty/#Capterra___7107644) LS Laura S. Community Association Manager and Property Manager > "A few features are hard to navigate, and the platform has a learning curve." [See full review](https://www.capterra.com/p/159377/Guesty/#Capterra___7049021) YM Yazmin M. Maintenance > "It saves me from having to double-check everything myself, and it helps me avoid mistakes. If something changes the team collaboration it’s simple" [See full review](https://www.capterra.com/p/159377/Guesty/#Capterra___7051323) MVC Maria-Vittoria C. Owner > "We switched to Guesty Pro after six years of hosting, and it was, without exaggeration, one of the worst operational decisions we’ve made." [See full review](https://www.capterra.com/p/159377/Guesty/#SoftwareAdvice___7096131) EC Eddie C. Owner > "For over a decade, we've hosted thousands of guests during thousands of stays amounting to thousands of nights on the Airbnb platform. " [See full review](https://www.capterra.com/p/159377/Guesty/#Capterra___7055545) JP Jennifer P. Owner > "Customer service is not great, their salespeople want to sell products so they offer special deals and free trials but they end up charging you anyway regardless of the..." [See full review](https://www.capterra.com/p/159377/Guesty/#Capterra___6416193) CL Carlyn L. Senior Reservations Agent > "Its intuitive design, powerful features, and seamless integration into our daily operations have significantly improved our efficiency." [See full review](https://www.capterra.com/p/159377/Guesty/#Capterra___7048819) MT Michelle T. Property Manager > "Price optimizer seemed a waste of time in our area, so I only subscribed for a month of so." [See full review](https://www.capterra.com/p/159377/Guesty/#Capterra___7053503) AN Achraf N. reservation > "It simplifies daily operations, saves time, and makes managing reservations much smoother and more organized" [See full review](https://www.capterra.com/p/159377/Guesty/#Capterra___7049902) MR Mike R. Manager > "These portals seem to be bought and sold constantly making few improvements to the user" [See full review](https://www.capterra.com/p/159377/Guesty/#Capterra___7053673) AM Azhar M. Listing Manager > "I also appreciated its channel management capabilities, which made syncing across multiple booking platforms much easier." [See full review](https://www.capterra.com/p/159377/Guesty/#Capterra___7110616) MVC Maria-Vittoria C. Owner > "The cancellation experience compounded the frustration, with continued billing despite prior notice." [See full review](https://www.capterra.com/p/159377/Guesty/#SoftwareAdvice___7096131) Michael H. Co Founder > "Native Channel Manager, Unified Inbox, easy to use UI, Multi Calendar view, Content API, property setup, and so much more." [See full review](https://www.capterra.com/p/159377/Guesty/#Capterra___7105342) CS Cathie S. Owner > "Inflexible process for guest to book is illogical if you're a host with only one property (it too many steps, designed for when there's multiple properties to select from)." [See full review](https://www.capterra.com/p/159377/Guesty/#Capterra___6534047) BJ H. Owner - CEO > "Like any powerful system, success depends on proper implementation, but once established, it becomes a strong foundation for scaling a vacation rental management business. " [See full review](https://www.capterra.com/p/159377/Guesty/#Capterra___7103590) LG Luke G. Contractor > "Accounting sucks, not past data for cancelled reservations or homes that have off-boarded, slow to update key API connections." [See full review](https://www.capterra.com/p/159377/Guesty/#Capterra___6404750) VC Victor C. Owner > "Guesty also has a deep bench of talented individual backing the product, and this is foundational to their success - they have a fast velocity of new features, their..." [See full review](https://www.capterra.com/p/159377/Guesty/#Capterra___6649984) IR Izaac R. Owner, Operator > "The calendar can be a bit frustrating at times and making adjustments to bookings isn't as intuitive as it could be in my opinion" [See full review](https://www.capterra.com/p/159377/Guesty/#Capterra___6710596) MZ Michael Z. ceo > "For property managers looking for a comprehensive system to support growth and streamline operations, Guesty is a very strong solution." [See full review](https://www.capterra.com/p/159377/Guesty/#Capterra___7111120) LW LEEONIE W. Owner > "my subscription was cancelled. And now I can't contact Guesty when I log into my account." [See full review](https://www.capterra.com/p/159377/Guesty/#Capterra___6766707) KV Kaylyn V. AGM > "Having both web and mobile access is a major plus, especially for a resort where our team is frequently on the move." [See full review](https://www.capterra.com/p/159377/Guesty/#Capterra___7054137) MC MORGANNE C. Operations Manager > "That we can't print daily task sheet" [See full review](https://www.capterra.com/p/159377/Guesty/#Capterra___7049402) JR John R. President > "Managing reservations, guest communication, and operational tasks is extremely efficient." [See full review](https://www.capterra.com/p/159377/Guesty/#Capterra___7108494) TA Tony A. President > "We had a catastrophic nightmare integration with Vrbo, which would’ve put us out of business. If we didn’t think fast and change the whole nature of our business, nobody..." [See full review](https://www.capterra.com/p/159377/Guesty/#Capterra___6239184) CF Christopher F. General Manager > "The user interface is straightforward, and I’ve even seen Guesty adopt a couple of suggestions I made along the way, which shows they’re paying attention to user needs." [See full review](https://www.capterra.com/p/159377/Guesty/#Capterra___7049186) SL Sandi L. Owner > "There are so many features in Guesty that I have not figured out how to use because the pages of manuals they have online to figure it out are not user friendly and support..." [See full review](https://www.capterra.com/p/159377/Guesty/#Capterra___6409878) SB Shannon B. Owner > "It is so helpful for us to have all of our bookings in one place instead of managing multiple platforms." [See full review](https://www.capterra.com/p/159377/Guesty/#Capterra___7048993) JM Jeff M. CTO > "It's a little bit more expensive than other competitors." [See full review](https://www.capterra.com/p/159377/Guesty/#Capterra___7051600) KK Katie K. Vacation Rental Manager > "I love that all of my listing information and other booking sites can all be in one central location." [See full review](https://www.capterra.com/p/159377/Guesty/#Capterra___7107635) Daniel H. CEO > "I expressed my concerns that adding other things to something that is broken won't fix the issue that we are dealing with." [See full review](https://www.capterra.com/p/159377/Guesty/#Capterra___6874947) MT Matthew T. Director > "Having messaging automated and all in one place makes it a lot easier to manage bookings." [See full review](https://www.capterra.com/p/159377/Guesty/#Capterra___7053492) NP Nicholas P. President > "The API performance is also disappointing, with frequent outages that lead to major synchronization issues." [See full review](https://www.capterra.com/p/159377/Guesty/#Capterra___6287856) [View Reviews](https://www.capterra.com/p/159377/Guesty/reviews/) ## User interface 4.87 (502) 4.44 (462) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Accounting 207 Important Activity Tracking 150 Important AI Copilot 120 Important Innago 33/50 - Accounting - Activity Tracking - AI Copilot - API - Billing & Invoicing - Channel Management - Commercial Properties - Communication Management - Contact Management - Credit Check - Dashboard - Document Management - Dynamic Pricing - Electronic Signature - Expense Tracking - Financial Management - For Hospitality Industry - For Residential - Generative AI - Guest Tracking - Housekeeping Management - Lease Management - Listing Management - Maintenance Management - Marketing Management - Mobile App - Multi-Location - Occupancy Management - Online Payments - Overdue Payments - Owner Portal - Property Database - Reminders - Rent Collection - Rent Tracking - Reporting & Statistics - Reservations Management - Role-Based Permissions - Search/Filter - Service Request Management - Task Management - Tax Management - Tenant Portal - Tenant Screening - Tenant Tracking - Third-Party Integrations - Transaction History - Utility Billing - Vendor Management - Violation Tracking [See all features](https://www.capterra.com/p/166893/Innago/#features) Guesty 33/50 - Accounting - Activity Tracking - AI Copilot - API - Billing & Invoicing - Channel Management - Commercial Properties - Communication Management - Contact Management - Credit Check - Dashboard - Document Management - Dynamic Pricing - Electronic Signature - Expense Tracking - Financial Management - For Hospitality Industry - For Residential - Generative AI - Guest Tracking - Housekeeping Management - Lease Management - Listing Management - Maintenance Management - Marketing Management - Mobile App - Multi-Location - Occupancy Management - Online Payments - Overdue Payments - Owner Portal - Property Database - Reminders - Rent Collection - Rent Tracking - Reporting & Statistics - Reservations Management - Role-Based Permissions - Search/Filter - Service Request Management - Task Management - Tax Management - Tenant Portal - Tenant Screening - Tenant Tracking - Third-Party Integrations - Transaction History - Utility Billing - Vendor Management - Violation Tracking [See all features](https://www.capterra.com/p/159377/Guesty/#features) ### Recognition No recognitions have been awarded to Innago No recognitions have been awarded to Guesty ### Deployment & support Innago Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Guesty Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Innago - By Innago - Located in United States - Founded in 2016 Guesty - By Guesty - Located in United States - Founded in 2014 ## 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