# Jotform vs SurveyMonkey: Features and Cost Comparison 2026 | Capterra > Jotform vs SurveyMonkey: Which survey tool is right for you? Dive into our detailed comparison of their features, costs, and user experience to make your decision. Source: https://www.capterra.com/compare/158456-253516/JotForm-4-0-vs-SurveyMonkey --- # Jotform vs SurveyMonkey Features and Cost Comparison Last updated March 15th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: JotformSurveyMonkey2/4 selected [Jotform](https://www.capterra.com/p/158456/JotForm-4-0/)[4.7 (2782)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)[4.6 (10421)](https://www.capterra.com/p/253516/SurveyMonkey/reviews/) [## Jotform](https://www.capterra.com/p/158456/JotForm-4-0/)[4.7 (2782)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) [## SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)[4.6 (10421)](https://www.capterra.com/p/253516/SurveyMonkey/reviews/) Starting Price $39.00/month Starting Price $39.00/month Value-for-Money 4.5 Functionality 4.6 Ease of Use 4.7 Customer Service 4.5 Starting Price $30.00/month Starting Price $30.00/month Value-for-Money 4.4 Functionality 4.5 Ease of Use 4.6 Customer Service 4.3 Reviews Sentiment Based on [2,782 reviews](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) Positive 2,660 Neutral 81 Negative 41 Positive 2,660 Neutral 81 Negative 41 Reviews Sentiment Based on [10,421 reviews](https://www.capterra.com/p/253516/SurveyMonkey/reviews/) Positive 9,785 Neutral 496 Negative 140 Positive 9,785 Neutral 496 Negative 140 Best for (according to reviews) - **Business size**: Small businesses account for 2093 reviews (81%), suggesting strong market traction among this segment. - **Industry**: Education management, non-profit, and health/fitness together represent 19% of reviews, indicating diverse industry adoption. - **Use cases**: Forms automation (47%), surveys (38%), and form builder (36%) are primary uses, highlighting focus on digital data collection and workflow. Best for (according to reviews) - **Business size**: Small businesses account for 60% of reviews (6,257), reflecting high usage rates among smaller organizations. - **Industry**: Education management, hospital & health care, and marketing/advertising together represent 18% of reviews, indicating diverse industry adoption. - **Use cases**: Surveys (75%), customer satisfaction (27%), and customer experience (27%) are primary uses, highlighting a focus on feedback and engagement. ## Reviewer verdict Jotform Jotform users find it best for creating customizable surveys and forms with an intuitive drag-and-drop builder, appreciating its variety of templates and flexible question branching. Reviewers value its integrations with tools like Google Sheets, PayPal, and WordPress, which they say streamline data management and payment collection. They highlight its real-time data export options and automation capabilities, noting that it offers good value for small businesses and non-profits, though some mention higher costs for advanced features. SurveyMonkey SurveyMonkey reviewers consider it ideal for quickly building professional surveys using customizable templates and a user-friendly interface. Users highlight its advanced analytics, automated reporting, and effective question branching, citing integrations with Microsoft Excel and Mailchimp as helpful for data analysis and survey distribution. They appreciate its flexible subscription options and affordability for small businesses, though some mention limitations in the free version and occasional issues with question creation. ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Features comparison Beyond cost, assessing the specific features and benefits of Jotform and SurveyMonkey within the survey space can help ensure the best fit for your needs. A well-matched option can enhance productivity while avoiding extra spending on functionalities that won't be used. Here's an overview of the key considerations and how these choices compare. \[[1](#source-item-1)\] Key features rated by users Features selected based on 34,802 reviews from Survey users. about the Fit Score methodology. Fit Score methodology To calculate the Fit Score, our proprietary methodology factors in the following: - The importance level for each feature. By default, this is determined by user reviews. They can rate a feature Critical, High, Low, or Not Used. - Feedback from real users on how the product performs for each key feature, derived from verified user reviews and ratings. Please note: - To calculate the Fit Score, the number of reviews for those features and the actual rating carry the same weight. You might see that, in some cases, even though the ratings are the same, we still determine a winner because it had more reviews. - If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Jotform 83%Fit High performer Feature ratings Survey Builder 4.7 Reporting/Analytics 4.5 Data Import/Export 4.5 Question Branching 4.5 SurveyMonkey 84%Fit Feature ratings Survey Builder 4.6 Reporting/Analytics 4.4 Data Import/Export 4.3 Question Branching 4.3 Survey Builder 4.7 (461) 4.6 (909) Jotform users appreciate its user-friendly interface and the ability to customize surveys extensively, whether they start from scratch or use templates. They find the drag-and-drop feature easy to use and value the variety of question types available. However, some users mention that it lacks more advanced features. SurveyMonkey users also praise its user-friendly interface and drag-and-drop functionality. They appreciate the customizable templates and the ability to create professional-looking surveys quickly. Overall, users find Jotform's survey builder intuitive and flexible, while they value SurveyMonkey's ease of use and professional templates. Reporting/Analytics 4.5 (388) 4.4 (1024) Jotform users value its real-time access to survey responses and the ability to export data in various formats like CSV, Excel, and PDF. They appreciate the clear graphs and charts, though some mention that more advanced analysis tools could be beneficial. SurveyMonkey users highlight its automated analytics, customizable charts, and advanced data analysis tools like cross-tabs. They find the reporting tools clear and useful for presenting data to stakeholders. In summary, users find Jotform's reporting and analytics helpful for real-time monitoring and data export, while they value SurveyMonkey's advanced analysis tools and customizable reports. Data Import/Export 4.5 (545) 4.3 (722) Jotform users appreciate the flexibility of importing data from various sources and exporting it in multiple formats, including CSV and Excel. They find the process easy and efficient, though some users mention occasional issues with formatting. SurveyMonkey users also value the ability to import and export data in various formats, such as Excel, CSV, and SPSS. They find it convenient for integrating survey data with other tools and platforms. Overall, users find both Jotform and SurveyMonkey's data import/export features essential and efficient, with Jotform noted for its flexibility and SurveyMonkey for its integration capabilities. Question Branching 4.5 (101) 4.3 (260) Jotform users find the question branching feature useful for creating tailored surveys based on respondents' answers. They appreciate its intuitive design and the ability to create complex branching logic. However, some users feel it could be more user-friendly. SurveyMonkey users also value the question branching feature, noting its effectiveness in directing respondents to different questions based on their previous answers. They find it helpful for creating detailed and relevant surveys. In general, users find Jotform's question branching intuitive and flexible, while they appreciate SurveyMonkey's effectiveness and ease of use. ## Pricing comparison ### Starting prices Jotform $39.00 Flat Rate (Per Month) Free Trial Free Version [View pricing plans](https://www.capterra.com/p/158456/JotForm-4-0/pricing/) SurveyMonkey $30.00 Per User (Per Month) Free Trial Free Version [View pricing plans](https://www.capterra.com/p/253516/SurveyMonkey/pricing/) ### Value-for-money analysis 4.5 (2782) 4.4 (10421) A dive into reviewer perceptions about the value for money of both Jotform and SurveyMonkey demonstrates that Jotform reviewers consider it to offer good value for money, while SurveyMonkey reviewers comment on its affordability and flexibility for small businesses. Reviewers find Jotform to be a cost-effective solution, especially for small businesses and non-profits. They appreciate its wide range of templates, user-friendly interface, and strong integrations. Users value the free version for its basic functionalities and the flat fee structure for avoiding percentage-based charges. However, some users mention that the pricing for advanced features and higher submission limits can be high, making it less ideal for larger teams or those with limited budgets. As for SurveyMonkey, reviewers appreciate its affordability and flexibility, particularly for small businesses and non-profits. They value the ability to turn subscriptions on and off and the free version for basic surveys. Users find the paid plans to offer a wide range of customization and advanced features. However, some users note that the free version has significant limitations, and the cost of advanced features can be high, which may not be suitable for extensive survey requirements or smaller companies. ## Integrations Popular Integrations Compare available integrations between Jotform and SurveyMonkey. ### Airtable Jotform SurveyMonkey ### Make Jotform SurveyMonkey ### Zapier Jotform SurveyMonkey ### Zendesk Suite Jotform SurveyMonkey ### OneDrive Jotform SurveyMonkey ### ActiveCampaign Jotform SurveyMonkey ### monday.com Jotform SurveyMonkey ### HubSpot CRM Jotform SurveyMonkey Total Integrations 99 Google Sheets Reviewers mention that they integrate Jotform with Google Sheets for real-time data capture and sharing, which they note helps with tracking, organizing, and managing business data efficiently. PayPal Users report that they integrate Jotform with PayPal to easily accept online payments, citing that it simplifies the payment process for workshops, products, and services without needing custom coding. Microsoft Excel Reviewers state that they use Jotform with Microsoft Excel for exporting form data, which they say aids in data manipulation, analysis, and creating visual reports for better productivity. Google Drive Users say that they integrate Jotform with Google Drive to store and organize form submissions, noting that it simplifies data sharing and backup for team collaboration and reference. WordPress Users mention that they use Jotform with WordPress to embed forms on websites, which they indicate enhances lead generation, customer interaction, and data collection with ease. Jotform Integrations (99) - [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/) - [Adobe Dreamweaver](https://www.capterra.com/p/233245/Adobe-Dreamweaver/) - [Agile CRM](https://www.capterra.com/p/135148/Agile-CRM/) - [Airtable](https://www.capterra.com/p/146652/Airtable/) - [Akita](https://www.capterra.com/p/146056/Akita/) - [Apache Hive](https://www.capterra.com/p/170238/Apache-Hive/) - [appyReward](https://www.capterra.com/p/218394/appyReward/) - [Asana](https://www.capterra.com/p/184581/Asana-PM/) - [authorize.net](https://www.capterra.com/p/221412/authorizenet/) - [AWeber](https://www.capterra.com/p/95949/AWeber-Email-Marketing/) - [Basecamp](https://www.capterra.com/p/56808/Basecamp/) - [BigCommerce](https://www.capterra.com/p/131883/Bigcommerce/) - [BlueSnap](https://www.capterra.com/p/169980/BlueSnap/) - [Box](https://www.capterra.com/p/148766/Box/) - [Brevo](https://www.capterra.com/p/132996/brevo/) - [Callingly](https://www.capterra.com/p/206150/Callingly/) - [Campaign Monitor by Marigold](https://www.capterra.com/p/76928/Campaign-Monitor/) - [CardConnect](https://www.capterra.com/p/141024/CardConnect/) - [ClickUp](https://www.capterra.com/p/158833/ClickUp/) - [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/) - [Copper](https://www.capterra.com/p/141642/Copper/) - [cybersource](https://www.capterra.com/p/195/cybersource/) - [Dropbox Backup](https://www.capterra.com/p/10019994/Dropbox-Backup/) - [Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/) - [Drupal](https://www.capterra.com/p/119594/Drupal/) - [Egnyte](https://www.capterra.com/p/159288/Egnyte/) - [EngageBay CRM](https://www.capterra.com/p/178819/EngageBay-Marketing/) - [Evernote Teams](https://www.capterra.com/p/154969/Evernote-Business/) - [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) - [GetResponse](https://www.capterra.com/p/153948/GetResponse/) - [Gmail](https://www.capterra.com/p/202338/Gmail/) - [GoCardless](https://www.capterra.com/p/156081/GoCardless/) - [Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/) - [Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/) - [Google Contacts](https://www.capterra.com/p/203196/Google-Contacts/) - [Google Drive](https://www.capterra.com/p/161425/Drive/) - [Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/) - [Google Sites](https://www.capterra.com/p/246647/Google-Sites/) - [GoTo Webinar](https://www.capterra.com/p/163335/GoToWebinar/) - [Highrise](https://www.capterra.com/p/146703/Highrise/) - [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) - [iContact](https://www.capterra.com/p/221118/iContact/) - [IFTTT](https://www.capterra.com/p/186695/IFTTT/) - [Insightly](https://www.capterra.com/p/130671/Insightly/) - [Joomla](https://www.capterra.com/p/161648/Joomla/) - [Keap](https://www.capterra.com/p/76390/Infusionsoft/) - [Kit](https://www.capterra.com/p/175000/ConvertKit/) - [Klaviyo](https://www.capterra.com/p/156699/Klaviyo/) - [Knack](https://www.capterra.com/p/151003/Knack/) - [Mad Mimi](https://www.capterra.com/p/140718/Mad-Mimi/) - [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) - [MailerLite](https://www.capterra.com/p/136603/MailerLite/) - [Make](https://www.capterra.com/p/154278/Integromat/) - [MariaDB](https://www.capterra.com/p/132005/MariaDB/) - [Meta for Business](https://www.capterra.com/p/213257/Facebook/) - [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) - [Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/) - [Microsoft SQL Server](https://www.capterra.com/p/1417/SQL-Server/) - [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) - [Mollie](https://www.capterra.com/p/195767/Mollie/) - [monday.com](https://www.capterra.com/p/147657/monday-com/) - [MongoDB](https://www.capterra.com/p/127374/MongoDB/) - [OneDrive](https://www.capterra.com/p/161304/OneDrive/) - [Ontraport](https://www.capterra.com/p/220784/Ontraport/) - [OpenCRM](https://www.capterra.com/p/129881/OpenCRM/) - [Oracle Aconex](https://www.capterra.com/p/220249/Oracle-Aconex/) - [PayJunction](https://www.capterra.com/p/70932/Paperless-Payment/) - [Paymo](https://www.capterra.com/p/137033/Paymo/) - [PayPal](https://www.capterra.com/p/207944/PayPal/) - [PayPal Enterprise Payments](https://www.capterra.com/p/213069/Braintree/) - [PayPal Invoicing](https://www.capterra.com/p/179253/PayPal-Invoicing/) - [Paysafe](https://www.capterra.com/p/128002/Paysafe/) - [PayU](https://www.capterra.com/p/201075/PayU/) - [Pipedream](https://www.capterra.com/p/242217/Pipedream/) - [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) - [Podio](https://www.capterra.com/p/128631/Podio/) - [Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/) - [SendGrid](https://www.capterra.com/p/204113/SendGrid/) - [Slack](https://www.capterra.com/p/135003/Slack/) - [Smartsheet](https://www.capterra.com/p/79104/Smartsheet/) - [Solve CRM](https://www.capterra.com/p/41409/Solve360/) - [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) - [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) - [Stripe](https://www.capterra.com/p/123889/Stripe/) - [Tray.io](https://www.capterra.com/p/162651/Tray-io/) - [Trello](https://www.capterra.com/p/211559/Trello/) - [Typeform](https://www.capterra.com/p/137289/Typeform/) - [Unbounce](https://www.capterra.com/p/145639/Unbounce/) - [Unito](https://www.capterra.com/p/147319/Unito/) - [VerticalResponse](https://www.capterra.com/p/61128/VerticalResponse/) - [Weebly](https://www.capterra.com/p/246168/Weebly/) - [WordPress](https://www.capterra.com/p/131687/WordPress/) - [Worldpay for Enterprise](https://www.capterra.com/p/165694/Virtual-Terminal/) - [Wrike](https://www.capterra.com/p/76113/Wrike/) - [Zapier](https://www.capterra.com/p/130182/Zapier/) - [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) - [Zenfolio](https://www.capterra.com/p/207233/Zenfolio/) - [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) - [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) Total Integrations 95 Google Forms Reviewers mention that Google Forms and SurveyMonkey are used together for creating and analyzing surveys, noting that Google Forms is often preferred for its free access and ease of sharing results. Microsoft Excel Users report that SurveyMonkey data is frequently exported to Microsoft Excel for further analysis and reporting, which they say helps in creating customized reports and conducting advanced data analysis. Mailchimp Users state that integrating SurveyMonkey with Mailchimp helps in distributing surveys and collecting feedback via email campaigns, which they indicate improves client data insights and customer satisfaction tracking. SurveyMonkey Integrations (95) - [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/) - [Administrate Training Management](https://www.capterra.com/p/136896/Administrate/) - [Airbyte](https://www.capterra.com/p/10028680/Airbyte/) - [Airtable](https://www.capterra.com/p/146652/Airtable/) - [Apptio Platform](https://www.capterra.com/p/182075/Apptio-SaaS-Insights/) - [Appy Pie](https://www.capterra.com/p/140928/Appy-Pie/) - [appyReward](https://www.capterra.com/p/218394/appyReward/) - [Arlo Training Management Software](https://www.capterra.com/p/141006/Arlo-Training-Event-Software/) - [BHN Rewards](https://www.capterra.com/p/161911/Rybbon-Digital-Incentives/) - [Birdeye](https://www.capterra.com/p/152997/BirdEye/) - [Chattermill](https://www.capterra.com/p/153694/Customer-Experience-Analytics-Platform/) - [Claris Connect](https://www.capterra.com/p/246748/Claris-Connect/) - [ClicData](https://www.capterra.com/p/145730/ClicData/) - [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/) - [Constructive Software](https://www.capterra.com/p/168619/Constructive-Customer-Portal-3D-Colour-Selections/) - [CozyRoc SSIS+ Components Suite](https://www.capterra.com/p/111875/CozyRoc-SSIS-1-7-Library/) - [Databox](https://www.capterra.com/p/154024/Databox/) - [Dataddo](https://www.capterra.com/p/141592/Dataddo/) - [DataGrail](https://www.capterra.com/p/179284/DataGrail/) - [Emma by Marigold](https://www.capterra.com/p/75428/Emma/) - [Enterpret](https://www.capterra.com/p/276087/Enterpret/) - [Ethnio](https://www.capterra.com/p/210746/Ethnio/) - [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) - [Evernote Teams](https://www.capterra.com/p/154969/Evernote-Business/) - [Fivetran](https://www.capterra.com/p/170147/Fivetran/) - [Flatly](https://www.capterra.com/p/186673/Flatly/) - [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) - [Freshservice](https://www.capterra.com/p/132997/Freshservice/) - [Gainsight CS](https://www.capterra.com/p/148980/Gainsight/) - [Google Drive](https://www.capterra.com/p/161425/Drive/) - [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) - [GreenSpark](https://www.capterra.com/p/275223/GreenSpark/) - [Hevo](https://www.capterra.com/p/176435/Hevo/) - [Hootsuite](https://www.capterra.com/p/121701/HootSuite/) - [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) - [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/) - [Integry](https://www.capterra.com/p/193019/Integry/) - [Jitbit Helpdesk](https://www.capterra.com/p/117628/Jitbit-HelpDesk/) - [Jivrus Looker Studio Connectors](https://www.capterra.com/p/10015362/Jivrus-Looker-Studio-Connectors/) - [Kapiche](https://www.capterra.com/p/166508/Kapiche/) - [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) - [Make](https://www.capterra.com/p/154278/Integromat/) - [Marketo Engage](https://www.capterra.com/p/75130/Marketo-Lead-Management/) - [Marketo Sales Connect](https://www.capterra.com/p/227165/Marketo-Sales-Connect/) - [Matillion](https://www.capterra.com/p/185425/Matillion/) - [Maximizer CRM](https://www.capterra.com/p/154610/Maximizer-CRM/) - [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) - [Microsoft Power BI](https://www.capterra.com/p/176586/Power-BI/) - [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) - [Minitab](https://www.capterra.com/p/109731/Minitab-Statistical-Software/) - [monday.com](https://www.capterra.com/p/147657/monday-com/) - [Monkedo](https://www.capterra.com/p/10023582/Monkedo/) - [Notion](https://www.capterra.com/p/186596/Notion/) - [NVivo](https://www.capterra.com/p/171501/NVivo/) - [OneDrive](https://www.capterra.com/p/161304/OneDrive/) - [Oracle Eloqua Marketing Automation](https://www.capterra.com/p/64036/Oracle-Eloqua/) - [Osano](https://www.capterra.com/p/194957/Osano/) - [Pabbly Connect](https://www.capterra.com/p/205994/Pabbly-Connect/) - [Pipedream](https://www.capterra.com/p/242217/Pipedream/) - [Productiv](https://www.capterra.com/p/196087/Productiv/) - [Purplepass](https://www.capterra.com/p/133885/Purplepass-Ticketing/) - [Quickwork](https://www.capterra.com/p/213834/Quickwork/) - [Rally UXR](https://www.capterra.com/p/10019356/Rally/) - [Recruit Wizard](https://www.capterra.com/p/178671/Recruit-Wizard/) - [Remind](https://www.capterra.com/p/234436/Remind/) - [Respondent](https://www.capterra.com/p/228919/Respondent/) - [Robly](https://www.capterra.com/p/149327/Robly/) - [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) - [Sendoso](https://www.capterra.com/p/160537/Sendoso/) - [SentiSum](https://www.capterra.com/p/192237/SentiSum/) - [Skyvia](https://www.capterra.com/p/146167/Skyvia/) - [Slack](https://www.capterra.com/p/135003/Slack/) - [Smartsheet](https://www.capterra.com/p/79104/Smartsheet/) - [Stitch](https://www.capterra.com/p/211541/Stitch/) - [Style Intelligence](https://www.capterra.com/p/76284/Style-Intelligence/) - [Tableau](https://www.capterra.com/p/208764/Tableau/) - [theMarketer](https://www.capterra.com/p/10016103/theMarketer/) - [Thematic](https://www.capterra.com/p/159338/Thematic/) - [Transcend](https://www.capterra.com/p/211669/Transcend/) - [Tray.io](https://www.capterra.com/p/162651/Tray-io/) - [Tremendous](https://www.capterra.com/p/197141/Tremendous-Rewards/) - [trocco](https://www.capterra.com/p/247118/trocco/) - [Tugger](https://www.capterra.com/p/252072/Tugger/) - [Unito](https://www.capterra.com/p/147319/Unito/) - [UpMetrics](https://www.capterra.com/p/213916/UpMetrics/) - [User Interviews](https://www.capterra.com/p/169122/User-Interviews/) - [viaSocket](https://www.capterra.com/p/10020406/viaSocket/) - [Visme](https://www.capterra.com/p/153139/Visme/) - [Wisenet](https://www.capterra.com/p/147541/Wisenet/) - [Workato](https://www.capterra.com/p/148729/Workato/) - [Zapier](https://www.capterra.com/p/130182/Zapier/) - [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) - [Zoho Campaigns](https://www.capterra.com/p/253223/Zoho-Campaigns/) - [Zoom Events and Webinars](https://www.capterra.com/p/157062/Zoom-Video-Webinar/) - [Zuper](https://www.capterra.com/p/197014/Zuper/) For each product, we show you the most common integrations according to our user reviews and analyze themes in what reviewers say to highlight what you need to know. ## How does the user experience compare on Jotform vs SurveyMonkey? ### Overall rating 4.7 (2782) 4.6 (10421) ### User interface Jotform SurveyMonkey ### Customer service and support Jotform Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 (Live rep) Chat SurveyMonkey Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 (Live rep) Chat ## What users say about the pros and cons of Jotform vs SurveyMonkey Jotform and SurveyMonkey are two options for survey software users to meet their business needs. Both products have been reviewed on Capterra. Check out what real users say about Jotform vs SurveyMonkey to find the best fit for you. Users appreciate Jotform for its intuitive form creation, noting that it requires no coding skills and offers customizable templates and QR code integration. They also value its survey creation capabilities, highlighting the variety of templates and ease of use. Additionally, reviewers find Jotform's automation integrations with platforms like Salesforce and Google Sheets beneficial for streamlining workflows. At the same time, SurveyMonkey users praise its user-friendly survey creation tools, versatile design options, and robust data collection features. They mention the platform's ability to handle various question types and appreciate its real-time data reporting and analysis capabilities. As for the cons, Jotform users find its pricing model expensive, especially for small businesses, and report issues with email notifications and payment processing. Meanwhile, SurveyMonkey users mention difficulties with question creation, citing limited options and occasional glitches, and also find its pricing to be high for smaller organizations. \[[2](#source-item-2)\] Pros Jotform Eddy D CoFounderMarketing and Advertising, 2 - 10 employeesUsed the software for: 6-12 months. “It works well for businesses, organizations, and individuals who need a reliable way to collect information online. While pricing and some advanced setup options can be a downside, the platform delivers a lot of value and is a strong choice for form building and automation.“ March 24, 2026 NJ Nicola J CoachSports, 2 - 10 employeesUsed the software for: 6-12 months. “I can customise my forms, make apps for my employees and improve their workflow and access to documents they need day to day.“ March 18, 2026 SurveyMonkey DM DeAnna M Managing DirectorEvents Services, 2 - 10 employeesUsed the software for: More than 2 years. “The two things I liked most about Survey Monkey was the ability for people to answer surveys anonymously and the compilation of the results afterwards that I could share with my team. “ November 13, 2025 SL Shannon L Executive AssistantNon-Profit Organization Management, 51 - 200 employeesUsed the software for: More than 2 years. “The options for displaying survey results have allowed us to create easy summaries that aid in decision-making, employee reviews, and policy-changes.“ November 23, 2025 Cons Jotform Evita G Database ManagerNon-Profit Organization Management, 2 - 10 employeesUsed the software for: 6-12 months. “You have to double click into the form and if you are copying and pasting from a long paragraph you can take sections at a time and if dont copy the entire section some of the sentences end up out of place. When I have any account issues it seems like it takes a very long time to hear back from customer service. When you put in a customer service ticket, you don't hear back for a week in some cases.“ August 18, 2025 PG Patricia G Customer Service LeadHospitality, 11 - 50 employeesUsed the software for: More than 2 years. “Those higher submission rates are high to the small business and the offline option is not very reliable with some complex widgets or slow connections.“ March 14, 2026 SurveyMonkey MM Mari M Comms ManagerConsumer Electronics, 51 - 200 employeesUsed the software for: More than 2 years. “Only able to have 3 devices access at once when I share the account so we always had to delete one or another each time.“ November 7, 2025 Dre' H Senior Educator Support SpecialistNon-Profit Organization Management, 11 - 50 employeesUsed the software for: More than 2 years. “It's not hard. But I almost always select options incorrectly before I remember the settings for getting all the individual responses in a spreadsheet format.“ March 19, 2026 * * * Sources 1. Our research team identified features from vendor websites based on their analysis of what users find valuable or expect from survey software. This list is not exhaustive. For additional features, refer to the vendor’s website. 2. Review excerpts are passages extracted from longer reviews written by verified reviewers. We obtain these excerpts by applying an algorithm that considers factors including, but not limited to, length, topic coverage, and thematic relevance. Excerpts are evaluated for positive or negative sentiment and receive a sentiment score. They represent user opinion and do not represent the views of, nor constitute, an endorsement by Capterra or its affiliates. Excerpts are not edited for clarity or grammar. * * * Need Help Deciding Between Jotform and SurveyMonkey? 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