# Compare Dynamics 365 vs BuildOps 2026 | Capterra > Unsure of what to choose? Check Capterra to compare BuildOps and Dynamics 365 based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/157279-194155/Dynamics-365-vs-BuildOps --- # BuildOps vs Dynamics 365 Features and Cost Comparison Last updated March 15th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: BuildOpsDynamics 3652/4 selected [BuildOps](https://www.capterra.com/p/194155/BuildOps/)[4.5 (151)](https://www.capterra.com/p/194155/BuildOps/reviews/) [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.4 (5,809)](https://www.capterra.com/p/157279/Dynamics-365/reviews/) [## BuildOps](https://www.capterra.com/p/194155/BuildOps/)[4.5 (151)](https://www.capterra.com/p/194155/BuildOps/reviews/) Starting Price Contact vendor Value-for-Money 4.4 Functionality 4.3 Ease of Use 4.5 Customer Service 4.7 Reviews Sentiment Based on [151 reviews](#user-reviews) Positive 143 Neutral 3 Negative 5 [## Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.4 (5,809)](https://www.capterra.com/p/157279/Dynamics-365/reviews/) Starting Price $50.00/month Value-for-Money 4.1 Functionality 4.3 Ease of Use 4.1 Customer Service 4.2 Reviews Sentiment Based on [5,809 reviews](#user-reviews) Positive 5,127 Neutral 547 Negative 135 ## Summary * * * Key features rated by users Features selected based on 5,933 reviews from field service management software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 81%Fit Not enough reviews Feature ratings Mobile Access 4.3 Scheduling 4.6 Billing & Invoicing 4.3 Quotes/Estimates 4.5 CRM 4.0 78%Fit Missing features Feature ratings Mobile Access 4.3 Scheduling 4.5 Billing & Invoicing 4.5 Quotes/Estimates NA CRM 4.4 User satisfaction User satisfaction 4.5 User reviews[151](https://www.capterra.com/p/194155/BuildOps/reviews/) Ease of use 4.5 Functionality 4.3 Value for money 4.4 Customer support 4.7 User satisfaction 4.4 User reviews[5,809](https://www.capterra.com/p/157279/Dynamics-365/reviews/) Ease of use 4.1 Functionality 4.3 Value for money 4.1 Customer support 4.2 Price starts from Price starts from \-- - Free version - Free trial Price starts from $50Per User, Per Month - Free version - Free trial Best for Best for Designed for commercial contractors—including HVAC, mechanical, electrical, plumbing, refrigeration, fire and safety—BuildOps helps streamline business operations and team management. Best for Dynamics 365 is a software that acommodates households, individuals, and enterprises of all sizes. ## User reviews Pros & cons SS Sasha S. Co-Founder, Chief Executive Officer and President > "It groups most of the business in one software that’s an improvement over the jumbled mess we had on hand and it also prevents..." [See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___7119361) RF Ralph F. Accounts Manager > "I don't like that I'm unable to make changes to the Asset Checklist after they have been attached to an Agreement. If we clone them and..." [See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6549951) MI Matthew I. General Manager > "Build Ops has revolutionized our project management workflows, offering a centralized platform that seamlessly coordinates tasks,..." [See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6274349) TS Thomas S. President > "The program CANNOT sync successfully with QuickBooks Desktop as promised." [See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6823737) GW Grant W. President and CEO > "BuildOps is extremely configurable - features can be turned on and off at the company level or the user level to obtain the optimal..." [See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6378239) DG Dan G. Data Admin > "Accounting integration does not work well with Sage300 so update is a must." [See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6274165) MI Matthew I. General Manager > "In conclusion, the successful implementation of Build Ops Project Management and Service Software has been a transformative journey for..." [See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6274349) CI Christian I. Operations Analyst > "Some of the workflows are more cumbersome." [See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6777346) DT Darrin T. Operations Manager > "I always get a real person on the phone when I call. When I email, I get a response back usually within a couple of hours. If there is..." [See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6445365) TS Thomas S. President > "Support is quick to send out an email that they are looking into the issue but slow to solve the issue." [See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6823737) AM Aisha M. Operations Manager > "The dispatch board revolutionized our scheduling system eliminating miscommunication and streamlined the quote to job process." [See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6506376) DT Darrin T. Operations Manager > "It does get frustrating when I am on the phone with a customer or tech and have to wait for pages to load." [See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6445365) ZB Zachariah B. Data Entry > "Everything is streamlined to enter data most efficiently, such as being able to enter line items quickly without going through multiple..." [See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6507939) KZ Kaitlin Z. Office Coordinator > "Most other issues are fairly minor, like sorting a list of Assets (i.e. RTUs on a property) will not sort them numerically or there..." [See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___4938620) Keith O. Owner > "Great value for the money easy install, format is user friendly, invoicing is pretty simple, decent features." [See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___7079019) AP Amanda P. Senior Project Manager > "Syncing errors can be troublesome." [See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6274778) LD Les D. Book Keeping > "Sync's well with QB's desktop." [See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___7115488) TC Tom C. Owner > "Maybe there are companies that are fine with very expensive non customizable software. But when your quote template look like it came..." [See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___4791895) DC Dallas C. Dispatcher > "Overall, it has allowed us to better manage our technicians and workflows, resulting in enhanced productivity." [See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6526833) DM Dorothy M. CFO > "The pricebook currently does not have a search feature and reporting feature which would be beneficial when updating pricing." [See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6054488) DC Dallas C. Dispatcher > "BuildOps has been an asset to our business, helping streamline field service operations and improve overall efficiency." [See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6526833) AM Aaron M. Project Manager > "The customer service and technical support are nonexistent." [See full review](https://www.capterra.com/p/194155/BuildOps/#SoftwareAdvice___6678901) VR Verified Reviewer Sales And Marketing Associate > "It also provides mobile functionality and has a user-friendly interface with an intuitive dashboard, making it easy for contractors to..." [See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___4733716) MB Michele B. Office Manager > "I struggle with billable materials/items being connected to an sales/expense account instead of the WO department driving it to the..." [See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6196020) JB Joshua B. Life Safety Division Manager > "Just a few of the features we love are the submittal packaging and dashboard in the project management side, the ease of invoicing..." [See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___4940436) EM Emily M. Accounting specialist > "It seems to struggle daily with glitches." [See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6292099) BB Brittany B. Feild Services Manager > "Buildops is very functional if used correctly, I really like that I can just type in what I'm searching for and I can find it." [See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6324697) FA Frederick A. Company Onwner > "It seems that the software needs a few more years of development to be branded as a premium software, there are many bugs and the..." [See full review](https://www.capterra.com/p/194155/BuildOps/#SoftwareAdvice___6065679) MM Marci M. General Manager > "Technician communication with dispatch is easy with job flags and our integration with QBO has been seamless." [See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6467919) TP Tori P. Dispatch Manager > "Of course, it is frustrating when the server is down or when a common command suddenly goes buggy, but that would happen with any..." [See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6227599) SH Shannel H. Dispatcher > "The help support is amazing, If you need anything someone is there promptly and efficiently." [See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6777074) ZB Zachariah B. Data Entry > "Just the loading will take longer than expected sometimes." [See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6507939) KL Kati L. Construction Admin > "They have a dedicated customer service team that offers continuous support and extensive training resources." [See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6374363) Ashton G. Client services > "Getting to pipeline is a little difficult, but I might just not see it." [See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6367444) DM Dorothy M. CFO > "They have exceeded our expectation with streamline design, integration with our previous software and Quickbooks and most of all the..." [See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6054488) KZ Kaitlin Z. Office Coordinator > "Some areas of functionality where users with full permissions cannot edit basic things can be frustrating." [See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___4938620) MH Madi H. Admin > "BuildOps helps coordinate our maintenance schedule, provide quick quotes, and keep jobs organized from start to finish. " [See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___4799446) AM Aaron M. Project Manager > "Save yourself the frustration—don’t waste your time or money." [See full review](https://www.capterra.com/p/194155/BuildOps/#SoftwareAdvice___6678901) RF Ralph F. Accounts Manager > "I also really like how I can attach equipment manuals to the Service Agreements." [See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6549951) EC Emily C. Operations Manager > "I could never go back to the pen and paper of doing things." [See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6443586) KH Kevin H. Financial Anlayst > "The dispatch board is intuitive, clear, and easy to update. With the large amount of customization available, my favorite feature is..." [See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___5019112) VR Verified Reviewer Business Process > "Reporting does not show all the data we expect such as the total cost of the contract." [See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6050190) AM Aisha M. Operations Manager > "BuildOps Academy is an amazing ongoing knowledge center and the quick 24/7 customer service is comforting." [See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6506376) NB Naomi B. Accounts Payable > "I don't like the glitches, sometimes it will change what you enter or default to previous data." [See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___4723691) CI Christian I. Operations Analyst > "Many individuals have claimed that their job has gotten easier since we've made the switch." [See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6777346) LM Loura M. Administrator > "The software can be buggy, and the constant changes mean that when you take the time to learn something, it is likely to be changed." [See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6049365) Samantha J. Vice President of Operations > "They are constantly making updates and improvements to their product based on the requests of their users which is what you want to see..." [See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6221506) JH Jana H. Credit and Collections Specialist > "I feel that understanding what we do on the end user (accounting / billing )side was not explored fully prior to go live." [See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___5061108) SP Sage P. Project Engineer > "It allows our jobs to have one place to live start to finish, which is really helpful to not loose track of information." [See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___4919289) TC Tom C. Owner > "Reporting is fancy pie charts and bar graphs with useless information." [See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___4791895) Samantha J. Vice President of Operations > "Every member of the BuildOps team was knowledgable about their product and ready and willing to answer any questions and take as many..." [See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6221506) RW Robin W. dispatcher > "I don't like that I can't tag different items in my work orders." [See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___5061273) AG Amy G. Project Manager > "BuildOps from the beginning was extremely helpful in helping us evaluate and think about how we would handle those processes. Once we..." [See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___4788157) MP Matthew P. Service Manager > "The forms are very limited in functionality with no integrated logic." [See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___4995649) DM Dorothy M. CFO > "The job/service module is well structured with the ability to have everything at your fingertips without having close out or go into a..." [See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6054488) JB James B. Service Coordinator > "The updates sometimes are not the best and can slow up the software" [See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6092749) KL Kati L. Construction Admin > "BuildOps has simplified our entire workflow." [See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6374363) CB Cameron B. Payroll Accounts Receivable Specialist > "We struggled getting our voices heard and struggled getting the customization done." [See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6208185) CW Connor W. Owner > "All around efficiency for the entire team. Once you have taken the time to learn the product it works great." [See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6594770) AM Aaron M. Project Manager > "Now, they are completely unresponsive." [See full review](https://www.capterra.com/p/194155/BuildOps/#SoftwareAdvice___6678901) SP Sam P. Business Manager > "We very happy with our BuildOps experience, from implementation through our first year they have been very hands-on and trying to help..." [See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___4802539) LH Liz H. CFO/Integrator > "It was residential based and workflows seemed more difficult than current work flows. " [See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___4839774) KZ Kaitlin Z. Office Coordinator > "Overall a great system that has improved our company's recordkeeping accuracy and helped our business take on additional customers with..." [See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___4938620) JL Joseph L. Project Manager/Estimator > "The service agreement module is a little cumbersome and takes some getting used to." [See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___5011617) CW Connor W. Owner > "The support system from the account managers is great as well, they are very responsive and quick to help." [See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6594770) DE Dana E. Account Manager > "some of the customizable aspects are still lacking" [See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6187753) CM Cody M. Owner > "The ease in which I am able to access quotes, job, pictures, and invoicing." [See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___4788118) LP Logan P. Office Manager > "The time tracking feature is one that we have not used at all." [See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___4921439) DK Diana K. Office Manager > "was very good at explaining the process and each function with us." [See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6250860) MH Matt H. SME > "Initial startup issues and lack of hierarchy system" [See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___5061061) NK Neil K. Chief Financial Officer > "To us, the best part of BuildOps is the fluidity of information across the entire platform." [See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6094819) DL David L. Service Manager > "There are issues with the preventative maintenance side of it." [See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6208258) MH Madi H. Admin > "BuildOps really helps our team stay organized and able to work on their corresponding parts efficiently. " [See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___4799446) TC Tom C. Owner > "Customer facility/site cannot be renamed without losing their history." [See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___4791895) DW Douglas W. Owner > "Material and time tracking across smaller and larger jobs works well." [See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___4803228) TC Tom C. Owner > "Overall I was very disappointed after spending 4 months searching for the "right" software then another 4 weeks trying to implement..." [See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___4791895) MH Makaiya H. Service and Construction Admin > "We have everything we need, all in one spot!" [See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6682938) AS Andrew S. CEO > "A little slow at times." [See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___4746584) CH Curtis H. Owner > "Overall experience has been good and the software has defiantly helped our business be more proficient." [See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6498143) RW Robin W. dispatcher > "It gets really slow mid afternoon." [See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___5061273) [View Reviews](https://www.capterra.com/p/194155/BuildOps/reviews/) LB Lucas B. IT Service Desk Analyst > "My overall experience with Dynamics 365 has been strong because it brings so many moving parts of a business into one connected platform, making it easier to see the full..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7108165) VR Verified Reviewer Analyst > "Another limitation is the lack of functionality to clearly distinguish between a quick “hi/hello” phone call and a more meaningful business conversation - both tend to be..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7092667) LB Lucas B. IT Service Desk Analyst > "One of the things I liked most about Dynamics 365 is how seamlessly it brings different business functions together—sales, service, finance, operations, and marketing all..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7108165) VR Verified Reviewer Analyst > "The search function, in particular, doesn’t always work as expected, making it frustrating when you’re trying to quickly find contacts or information." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7092667) VR Verified Reviewer Analyst > "The campaign management features are very effective, especially for marketing events where it’s simple to track who subscribed, who attended, and understand the overall..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7092667) JS Jack S. Finance Director > "It can feel heavy for teams that only need basic functionality." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7078372) EW Emma W. Assistant Manager > "The platform includes built-in analytics, AI-driven insights, predictive features (e.g., lead scoring, demand forecasting), and workflow/automation via the Power Platform." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7044966) CD Christian D. Manager > "Our experience has been mixed, mostly due to poor implementation partners. While I believe in the power of the software and its capabilities, it does not seem like it is an..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6797528) CT Cameron T. IT Service Desk Analyst > "Dynamic's 365 is a very good customer relationship management tool that allows our business to be productive and organised, by allowing us to maintain essential contact..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7102024) MM Musa M. Software Developer > "Additionally, the initial implementation and ongoing maintenance of Dynamics 365 can be expensive, especially for small and medium-sized enterprises with limited budgets." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6333176) LB Lucas B. IT Service Desk Analyst > "The platform also feels incredibly adaptable; whether you’re automating workflows, customizing dashboards, or integrating with other Microsoft apps, it gives you the..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7108165) EI Eva I. business process analyst > "High customizability regrettably also means that design, development, implementation and testing take a huge amount of time." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6510120) LB Lucas B. IT Service Desk Analyst > "That unified approach means data flows naturally between teams, giving everyone a clearer picture of customers and processes without jumping between disconnected tools." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7108165) EL Evan L. Regional Business Manager > "The flow wasn't ideal, and you had to use Dynamics 365 Business Central to create quotes or invoices." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6400077) VR Verified Reviewer Owner > "Comprehensive CRM/ERP integration, powerful analytics, seamless Microsoft ecosystem connectivity, and customizable workflows boost efficiency." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6822383) MJ Monica J. Financial Analyst > "The application freezes many time. if you want to reverse entry you have to duplicate to zero out the entry" [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6417452) Eric N. CRM Consultant > "Cheap CRM that is handy and integrates with the full suite of microsoft solutions which makes it pretty solid for small start-ups." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7109275) MG MARIE G. Accountant > "Bank recs used to take me 2-3 hours and after the last update it now takes me 8-12 hours." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6247481) DH Daniel H. Developer > "Gives a unified and familiar look and feel for all users which aids in the overall adoption of the product as you begin to add on modules or customization an existing one" [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6779808) Junaid E. National IT Manager > "performance can sometimes lags if not optimized correctly." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7007687) Matt S. Activation Manager > "I love that Dynamics 365 allows our team to utilize every single Microsoft tool we could ever need." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7067831) RAL ROSA ARLEIA L. GERENTE > "For smaller companies or those without previous experience with CRM/ERP platforms, the initial complexity of implementation and configuration can be challenging." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6373007) AS Ajay S. Recruitment Manager > "What I like most about Dynamics 365 is its seamless integration with other Microsoft products, powerful customization options, and ability to scale and adapt to a variety..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6509656) JK Josie K. Realtor > "Had some security glitches and I was not able to easily retrieve my lost password and get into my account" [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6512807) DT Dolores T. Teacher > "Its integration with the Microsoft suite, customization options, and focus on practical application make it a powerful tool for teaching various business concepts." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6340974) FARES H. Accoutant > "some features are hard to tinker with and It needs some customization for our need and sometime it gives us errors" [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6446830) Gary F. Owner > "The seamless integration with other Microsoft applications and the ability to customize modules based on our specific requirements have enabled us to enhance productivity..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6287433) ZB Zakaria B. Sales rep > "The interface can be unintuitive at times, requiring extra effort to navigate and customize." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6608807) EM Ezekiel M. Systems Engineer > "The ability to access and manage customer relationships, financials, and operations and human resources all within a single system greatly streamlined workflows and..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6380953) VR Verified Reviewer Marketing Manager CRM > "It can be hard to finetune to specific needs and existing things require rework to business special needs." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6328571) VR Verified Reviewer Power platform developer > "Dynamics 365 include its seamless integration with other Microsoft products, such as Office 365, PowerApps, Power BI, which enhances overall productivity and collaboration..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6366209) EI Eva I. business process analyst > "Additionally, bugs are frequent, and seem to appear and disappear in sync with Microsoft updates." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6510120) SK Shamsher K. Vertical Head > "Dynamics 365 has many outstanding features such as managing the entire sales cycle, from prospecting to closing deals, offering tools to provide excellent service and..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6537206) AV Arihant V. Senior Finance Executive > "When they have to wait for a live representative, some consumers become disinterested in the product; worse, it's their only choice." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6293498) MW Mateja W. Consultant > "The seamless compatibility of Dynamics 365 with other Microsoft products, including Power BI, Azure, and Office 365 has benefits for real-time business information flow..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6709934) AB Andrew B. Used Parts Assistant Manager > "Cost: For smaller businesses, the pricing may seem a bit high, especially when considering the full range of modules." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6492641) MM Musa M. Software Developer > "The integration of ERP and CRM capabilities allows managing sales, customer service, finance, and operations from a single, unified platform." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6333176) DF Denika F. Customer service > "The synching sometimes was off and made it different to find my saved stuff." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6589770) DM Deep M. Owner > "The customizable dashboards and robust reporting tools provide valuable insights, facilitating data-driven decision-making for improved performance and growth." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6290008) PG Phani G. accounts manager > "not user friendly every time-account name sort inputs to be precisely given and cannot be accessed at single place" [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6458223) KM Karl M. CISO > "The best part of MS Dynamics was its native integration with many other MS products such as DB Warehouse, Copilot, Azure products, etc." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6660356) TY Teresa Y. Project Manager > "Dynamics 365 is not a choice I would start with as they are outdated compared to other modern ERP softwares." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6572195) DR David R. Innovation director > "What I liked most about Dynamics 365 is its seamless integration with other Microsoft tools, especially Office 365 and Azure, which makes data sharing and automation across..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6557060) KA Kalli A. Instructor > "Could be a little time consuming first couple of times you use." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6827742) Mary E P. Assistant Project Manage > "The powerful CRM execution has enabled management and access to customer history and needs for better understanding and data management. And being specific about my..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6274945) VR Verified Reviewer designer > "Solution costs can be somewhat steep, especially for small organizations." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6499667) RR Rachid R. business development manager > "It seamlessly connects with other Microsoft products like Office 365, Azure, and Power BI, which makes it a powerful tool for enhancing productivity and collaboration." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6592898) SA Steven A. Multimedia Specialist > "For a Real Estate business framework, I found that Agents had a steep learning curve and Dynamics365 did need a couple of meetings and troubleshooting to get agents used to..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___4970518) SS Sophie S. Operations Manager > "Great CRM, especially for larger or more complicated businesses, with the capacity to create highly complex custom workflows and data storage and analytics." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6533988) JrmC Jérôme C. Data analyst > "The solution is light and not customizable enough" [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6573499) IS Intiaj S. Owner > "What I liked most about Dynamics 365 is its seamless integration with other Microsoft products, robust customization options, and powerful analytics tools, which together..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6375800) AL Andre L. Program Manager > "First, the interface is a bit clunky and unorganized." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6240848) MT Mary T. President > "What I like most about Dynamics 365 is its seamless integration of ERP and CRM features, allowing for better coordination across business processes." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6620212) SJ Salvador J. Merchant Service Respresentative > "Sometimes locating a case or account can be difficult. When looking for a case, I cannot modify the "Date Created On" So I can see the latest case of the account." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___4718347) SS Sergio S. Ports Operations Manager > "Dynamics 365 enables the efficient processing and management of often highly customized B2B procurement processes." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6855752) JA Jaime A. Owner > "I am a very small oen employee business and the cost is too much for me at the moment" [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6370630) Sebastian P. Chief Marketing and Customer Experience > "Dynamics 365 has many outstanding features such as managing the entire sales cycle, from prospecting to closing deals, offering tools to provide excellent service and..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6511818) AM Andres M. Research > "sometimes their customer service is not that effective" [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6235260) AS Ajay S. Recruitment Manager > "My overall experience with Dynamics 365 has been positive due to its robust integration with Microsoft tools, flexibility in customization, and powerful automation..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6509656) RA Rizwan A. Development Manager > "Dynamics 365 can be complex to navigate and configure, it may have high costs, and there are limitations to customization options" [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___4834212) Hicham M. Freelance Character Designer > "Powerful and feature rich tool, especially with the fact that it integrates plenty of tools withing it that are pretty useful for team collaboration when needed." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6870765) MW Mateja W. Consultant > "This application does not become easy to use immediately after it is installed, and can be somewhat difficult to learn for those using it." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6709934) BJC Barbara Jessica C. Marketer > "I manage most of my business schedules, planning of events, calendars, emailing and so much more with this tool." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6359524) AB Aaron B. Manufacturing Engineer > "I have not migrate into new outlook because of this." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6829594) VR Verified Reviewer Analyst > "It streamlines processes, saves time, and helps everyone stay organised without feeling overly complicated." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7092667) KC Kajo C. Ecom Exec > "The learning curve is steep, especially if you aren't used to MS way of doing things." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6463828) RK Ritesh K. freelancer > "Microsoft software works natively with other applications, making integrations with externals in the same environment easy, such as calendar management." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6424779) Lindsey Raye P. Marketing Automation Specialist > "The leads and contacts or opportunities are hard to connect" [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6296022) Eric T. Manager, Project Management Office > "In the most recent iteration of D365, the integration of MS Teams to Project Operations is fantastic. " [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7059353) MG MARIE G. Accountant > "Very antiquated bank reconciliations and reporting." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6247481) CD Christian D. Manager > "I appreciate Microsoft's commitment to improvement in technology by integrating things like Teams and Copilot into our CRM workflow." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6797528) JP Jose P. Senior Editos > "There appears to be a disruption in the connection to our primary database, leading to inaccuracies in the data that have not been updated." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6050695) VR Verified Reviewer DMV clerk > "As a cloud based solution, I enjoy how you are able to organize and manage different business and customer relations." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6844346) VR Verified Reviewer Principal > "Understanding all the finer points of this software is tough—it gets difficult soon after you start using it." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6406125) Eric T. Manager, Project Management Office > "This is a huge time saver for administrators when working with large pipelines of projects." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7059353) JcN John christian N. Sales Executive Representative > "Complexity of the system can be a bit overwhelming and time-consuming that ends up recruiting additional team to our organization just to focus more on ERP side." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___4733043) Junaid E. National IT Manager > "Integration with Microsoft own products like Outlook, Teams and Power BI is seamless and boosts productivity." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7007687) VR Verified Reviewer Health care administrator > "Implementation could be complex without proper training and learning." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6418952) Ahmed S. Microsoft sales advocate > "Easy to use and secures also helps us and prospects with a Microsoft eco friendly system and makes migration and documents very easy" [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7063554) SE Santiago E. Coordinador de bodega > "I consider the cost of one professional license is a bit expensive" [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6444023) [View Reviews](https://www.capterra.com/p/157279/Dynamics-365/reviews/) ## User interface 4.52 (151) [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) 4.37 (5,809) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Accounting Integration 207 Important Activity Dashboard 150 Important Activity Tracking 120 Important BuildOps Top features 24/45 - Accounting Integration - Activity Dashboard - Activity Tracking - AI Copilot - AI Summarization - Alerts/Notifications - API - Billing & Invoicing - Calendar Management - Chatbot - Contact Database - Contract/License Management - CRM - Customizable Fields - Customizable Forms - Dispatch Management - Documentation Management - Drag & Drop - Electronic Signature - File Storage - Forms Management - Generative AI - GPS - Inventory Management - Maintenance Scheduling - Mobile Access - Monitoring - Online Time Clock - Payment Collection in the Field - Personalization and Recommendation - Process/Workflow Automation - Quotes/Estimates - Real-Time Data - Reporting & Statistics - Resource Allocation - Routing - Scheduling - Self Service Portal - Service History - Service Level Agreement (SLA) Management - Status Tracking - Third-Party Integrations - Workflow Management - Workforce Management - Work Order Management [See all features](https://www.capterra.com/p/194155/BuildOps/#features) Dynamics 365 20/45 - Accounting Integration - Activity Dashboard - Activity Tracking - AI Copilot - AI Summarization - Alerts/Notifications - API - Billing & Invoicing - Calendar Management - Chatbot - Contact Database - Contract/License Management - CRM - Customizable Fields - Customizable Forms - Dispatch Management - Documentation Management - Drag & Drop - Electronic Signature - File Storage - Forms Management - Generative AI - GPS - Inventory Management - Maintenance Scheduling - Mobile Access - Monitoring - Online Time Clock - Payment Collection in the Field - Personalization and Recommendation - Process/Workflow Automation - Quotes/Estimates - Real-Time Data - Reporting & Statistics - Resource Allocation - Routing - Scheduling - Self Service Portal - Service History - Service Level Agreement (SLA) Management - Status Tracking - Third-Party Integrations - Workflow Management - Workforce Management - Work Order Management [See all features](https://www.capterra.com/p/157279/Dynamics-365/#features) ### Recognition No recognitions have been awarded to BuildOps No recognitions have been awarded to Dynamics 365 ### Deployment & support BuildOps Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Dynamics 365 Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details BuildOps - By BuildOps - Located in United States - Founded in 2018 Dynamics 365 - By Microsoft - Located in United States - Founded in 1975 ## Popular Comparisons [BuildOps](https://www.capterra.com/p/194155/BuildOps/)[4.52 (151)](https://www.capterra.com/p/194155/BuildOps/reviews/) vs [Kickserv](https://www.capterra.com/p/122541/Kickserv/)[4.42 (387)](https://www.capterra.com/p/122541/Kickserv/reviews/) Contact vendor for pricing Price $60/month 4.3 Features 4.1 4.5 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/122541-194155/Kickserv-vs-BuildOps) [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.37 (5,809)](https://www.capterra.com/p/157279/Dynamics-365/reviews/) vs [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[4.34 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