# Compare PrimePay vs Justworks 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare PrimePay and Justworks based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/156904-223913/PrimePay-vs-Justworks

---

# PrimePay vs Justworks Features and Cost Comparison

Last updated March 13th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

PrimePayJustworks2/4 selected

[PrimePay](https://www.capterra.com/p/156904/PrimePay/)[4.0 (381)](https://www.capterra.com/p/156904/PrimePay/reviews/)

[Justworks](https://www.capterra.com/p/223913/Justworks/)[4.6 (739)](https://www.capterra.com/p/223913/Justworks/reviews/)

[## PrimePay](https://www.capterra.com/p/156904/PrimePay/)[4.0 (381)](https://www.capterra.com/p/156904/PrimePay/reviews/)

Starting Price

Contact vendor

Value-for-Money

3.9

Functionality

3.8

Ease of Use

3.9

Customer Service

3.8

Reviews Sentiment

ND

ND

LQ

Based on [381 reviews](#user-reviews)

Positive

281

Neutral

28

Negative

72

[## Justworks](https://www.capterra.com/p/223913/Justworks/)[4.6 (739)](https://www.capterra.com/p/223913/Justworks/reviews/)

Starting Price

$59.00/month

Value-for-Money

4.5

Functionality

4.4

Ease of Use

4.6

Customer Service

4.5

Reviews Sentiment

Based on [739 reviews](#user-reviews)

Positive

687

Neutral

40

Negative

12

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## Send this comparison chart to my inbox

### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.

What’s your intended use case?

## Summary

* * *

Key features rated by users

Features selected based on 28,114 reviews from payroll software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

79%Fit

Feature ratings

Payroll Management

4.1

Direct Deposit

4.5

Tax Compliance

4.2

W-2 Preparation

4.5

Tax Calculation

4.4

74%Fit

Missing features

Feature ratings

Payroll Management

4.7

Direct Deposit

4.9

Tax Compliance

5.0

W-2 Preparation

4.7

Tax Calculation

NA

User satisfaction

User satisfaction

4.0

User reviews[381](https://www.capterra.com/p/156904/PrimePay/reviews/)

Ease of use

3.9

Functionality

3.8

Value for money

3.9

Customer support

3.8

User satisfaction

4.6

User reviews[739](https://www.capterra.com/p/223913/Justworks/reviews/)

Ease of use

4.6

Functionality

4.4

Value for money

4.5

Customer support

4.5

Price starts from

Price starts from

\--

-   Free version
-   Free trial

Price starts from

$59Per User, Per Month

-   Free version
-   Free trial

Best for

Best for

PrimePay makes HCM simple. For over 38 years, we’ve combined unwavering service with a unified payroll platform that streamlines time tracking, payroll and tax filing, and compliance.

Best for

Justworks serves small and mid-size businesses by offering effortless payroll, benefits, and healthcare management solutions.

## User reviews

Pros & cons

ND

Nikki D.

Accountant

> "The automation of these tasks helps reduce manual errors and ensures compliance without having to constantly monitor deadlines."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6817418)

CH

Christina H.

HR Director

> "It had some ability to modify the set up and codes but when it came to customer service, it was difficult to get answers and help without..."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___7050269)

ND

Nikki D.

Accountant

> "One of the biggest advantages of using PrimePay is how seamlessly it handles all tax filings and quarterly reports."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6817418)

AB

Alicia B.

Accountant and Payroll Administrator

> "Our company has had some communication issues with taxes being paid in correctly or overpaid from switching over mid-year."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6817535)

LQ

Leslie Q.

Director, HR

> "I recently completed the implementation of a newly structured benefits program for Open Enrollment using PrimePay as our HRIS, and the..."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6884063)

LA

Liz A.

Payroll Manager

> "We have a parent company with multiple subsidiaries, there is no way to transfer between without termination and rehire, which makes a..."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6285540)

GM

Greg M.

Owner

> "My franchise forces me to use Profitkeeper on the same site, so that made it easy to come to one place."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6801377)

JL

Junhyun L.

HR Associate

> "There are some actions which are not allowed to modify on our end, having us to call customer support, such as changing Tax Exemptions."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6425916)

TB

Todd B.

Admin Assistant

> "I used to have a dedicated specialist I would call. As I have used several Payroll/HR companies, the PrimePay dashboard is relatively user..."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6817748)

KB

Karen B.

Payroll

> "We had issues with the Cloud for Support for months but now it is up and running for me. When updates are done, sometimes things change..."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6330330)

DR

David R.

Franchisee

> "My overall experience is that now that we are set up everything seems to be running pretty smooth and all the paperwork seems to be set up..."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6292931)

CB

Chloe B.

Staff Accountant

> "It is also hard to contact our direct team and get updates, due to delayed responses."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6809990)

VR

Verified Reviewer

Owner

> "The processing is easy. If I need help with a special payroll or have any questions the representatives to this point have been stellar."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6883484)

PB

Phillip B.

OWNER

> "In one month they forgot to pay someone, the next period, forgot to pay 2 employees OT, then the following month forgot to pay everyone. "

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6341550)

ND

Nikki D.

Accountant

> "However, having more user control and quicker, more helpful support would really take the service to the next level."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6817418)

AB

Alison B.

Bookkeeper

> "Every single thing became painful to do and it felt like pulling teeth to get anything done. If you tried to call you would be on hold..."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6369250)

AL

Amy L.

Accounting Manager

> "Our IRS went live in early 2022, but there are items, big and small, being solved over the 4 years we have with PrimePay."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6620558)

RK

Rick K.

Clinic Administrator

> "Previously we were with a big well known payroll service and were paying high rates for poor customer service. "

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6816462)

RK

Rick K.

Clinic Administrator

> "It takes work to keep up with technology, but there is a nice payoff if you are patient. "

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6816462)

AJ

Angie J.

Vice President

> "Still waiting to see if they paid all the taxes in a timely manner as they were not able to do anything else effectively - like call a..."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6354372)

RG

Richard G.

Finance Manager

> "Our new customer service manager (i.e., Jose Carcamo) is very good in checking how everything is going and if we need anything."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6415393)

WR

Will R.

COO

> "The reporting system portal and the entire company and support team is totally antiquated, incompetent, and will surely fail and shut down..."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___5001226)

RK

Rick K.

Clinic Administrator

> "I am happy we made the change to PrimePay because now our costs are reasonable and the customer service has been great. "

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6816462)

CS

Cody S.

Owner

> "The customer service is lacking and we had to move to another payroll company to fix the issues Prime Pay has caused."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6354325)

JK

Joy K.

CEO

> "Outstanding customer service, starting with setting up my company and my payroll and then using the well structured and easy to use..."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6457543)

GW

Gretchen W.

Treasurer

> "Sometimes it is hard to reach someone who can explain and resolve questions. And one of our payrolls was not delivered by FedEx."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6545898)

RM

Rachel M.

Director of HR and AR Processor

> "I really like talking to support technicians like \[sensitive content hidden\] that demonstrates a strong ability to make you feel that they..."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6564132)

EB

Emily B.

Operator

> "At times, Prime Pay support can be tricky to navigate."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6821236)

SC

Sophia C.

Human Resources

> "Excellent. When I need a report specific to my audits, customer service has always been able to deliver it."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6566021)

JL

Jeri L.

Operations Director

> "We were having trouble last year with the processing of our payroll, and new person did it every week, incorrectly. "

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6289951)

ED

Erin D.

Accountant Assistant

> "I like how they improved their systems and now I can always get someone on the phone with a problem if our company's representative is..."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6639506)

ED

Erin D.

Accountant Assistant

> "Also, some times the Invoices we get from PrimePay are over charged and wrong."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6639506)

AB

Angie B.

HR Manager

> "We have been able to set up the system in the way that works best for our company and PrimePay has worked to make their system very user..."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6278434)

HM

Heather M.

Owner, CFO

> "I don't like the payroll cutoff time being such a hard time, when I'm actually going throught the last steps of payroll. "

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6568899)

EA

ENID A.

GENERAL MANAGER

> "I love having priority support now because before 1 yr ago it was a nightmare calling, holding over 1 hr and getting disconnected. "

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6678756)

KN

Kamran N.

HR

> "After more than 10 years of being a customer, we began experiencing poor customer support, with no response to our inquiries for months."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6552914)

CH

Christina H.

HR Director

> "The simplicity of the product made it easy enough for almost anyone to use."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___7050269)

JJ

Jennifer J.

Sr Director, Total Rewards, People Operations

> "Lack of integration between HRIS and T&L/payroll. "

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6304872)

LQ

Leslie Q.

Director, HR

> "He consistently delivered his work on time, communicated clearly, and always made himself available for questions or guidance."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6884063)

LA

Liz A.

Payroll Manager

> "Tax allocation issues with crews working in multiple states."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6285540)

MJ

Mike J.

CHRO

> "Pricing was a huge point for me and this is almost half the price of any other pay company I have been with"

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6812161)

DH

Donna H.

Senior Accountant

> "Therefore, we do not have a point of contact for issues or contacts and are left to drift. "

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6530733)

AB

Arina B.

Bookkeeper

> "Their user-friendly platform, accurate processing, and exceptional customer support make them a standout in the industry."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6421197)

DM

Daisy M.

Office Manager

> "It took me awhile to get used to it, I feel like the final product isn't obvious before submitting payroll."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6426958)

RK

Rick K.

Clinic Administrator

> "Things have not been perfect since we onboarded 5 months ago, but I can honestly say every rep I have spoken to has worked hard to fix..."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6816462)

VR

Verified Reviewer

Owner

> "So it seems to be a computer glitch that needs to be fixed."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6883484)

CK

Cheryl K.

CEO

> "sensitive content hidden\], Client Advisor, took the time to listen to my issues with PrimePay and I have confidence in his ability to help..."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6458618)

NC

Nancy C.

Office Admin

> "Since the rapid growth of PrimePay, I am not able to reach help as quickly as previously. "

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6507926)

MJ

Mike J.

CHRO

> "The pricing and helpfulness of the Sales rep and the account specialist."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6812161)

NC

Nancy C.

Office Admin

> "Now I may or may not get a return call and when I'm in panic mode it can be frustrating. "

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6507926)

ND

Nikki D.

Accountant

> "Overall, PrimePay has been a solid payroll solution for our firm."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6817418)

JJ

John J.

Treasurer

> "Found out that they had withheld $8,000 more in taxes than they should have, and we are a small organization!"

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6715216)

AA

Amelia A.

Payroll and Benefits Coordinator

> "It works well for our transportation company with many different kinds of employees."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6672569)

MB

Marlon B.

Owner

> "I received a report from the IRS that I owe $2,700 extra for my quarterly payroll."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6656711)

FJ

Fran J.

President

> "Prime Pay has been servicing our payroll needs for all most 10 years and we have had a favorable experience during our time with them."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6563671)

CS

Cody S.

Owner

> "I would reach out to customer service once a month and be told no one has worked on my case."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6354325)

AB

Arina B.

Bookkeeper

> "PrimePay has undoubtedly made payroll management easier and more efficient for my business."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6421197)

HM

Heather M.

Owner, CFO

> "I've been caught in verification a couple of times, and charged the "Next Day Deposit Fee"."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6568899)

MJ

Mike J.

CHRO

> "Everyone was helpful during the onboarding process and trying to get me set up with everything."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6812161)

MC

Marc C.

controller

> "you say what you have to for the sale and leave us behind when help is needed"

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6649724)

DH

Donna H.

Senior Accountant

> "I can do my payroll myself electronically and know it is complete."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6530733)

RD

Ruth D.

Office Admin

> "They are quick to bill for everything, but so slow to respond to questions. And we will be told one thing by one person, and the opposite..."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6681272)

GH

Georgina H.

Analyst

> "Website looks proffesional."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6837187)

JL

Jason L.

President

> "My staff is not a fan of some of the new procedures and the features of the portal."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6295930)

MA

Marce A.

Human Resources Manager

> "Overall experience is very good and the implementation team is very good and very knowledgble of the HR Sync, Payroll, and time and..."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6282391)

MC

Marc C.

controller

> "Just sent an issue to someone and the person responding just provided suggestions rather than looking into the issue"

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6649724)

LQ

Leslie Q.

Director, HR

> "Overall, PrimePay provided the right tools and support to ensure a successful rollout, and I would highly recommend them."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6884063)

RR

Rob R.

Accounting Manager

> "We have started to feel more like a number and less important because we are a smaller customer. "

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6293790)

RA

Randy A.

Business manager

> "I have always liked that I can talk to PrimePay on the phone to resolve any questions or issues I may have."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6451383)

TB

Todd B.

Admin Assistant

> "I don't think what I like least is exclusively a PrimePay issue."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6817748)

SM

Sam M.

Accountant

> "It is easy to find information about the company and employees."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6816352)

CS

Cody S.

Owner

> "They missed or had issues with two tax payments in the first 12 months."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6354325)

FN

Fernando N.

Presidente ans CEO

> "Their professionalism and expertise make them a trusted partner for our payroll needs."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6648521)

AB

Angie B.

HR Manager

> "Some of the live training sessions were not very productive either."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6278434)

RK

Rick K.

Clinic Administrator

> "I hope they keep their current leadership in place for many years to come."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6816462)

JD

Jennifer D.

Accountant Office Manager

> "Late responses times, phones took forever to answer"

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6594256)

JA

Jeff A.

Director of Business Development

> "The migration from our previous payroll provider was simple and hassle-free."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6526176)

TT

Takao T.

President and COO

> "Response time was very slow beginning of this year due to shortage of employees."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6482909)

MH

Mark H.

Owner

> "I also like that you can get someone on the phone who is dedicated to customer service."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6509846)

CK

Colleen K.

Payroll

> "I have been trying to cancel my service with PrimePay since June 10th 2024."

[See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6420812)

[View Reviews](https://www.capterra.com/p/156904/PrimePay/reviews/)

Rachel S.

Care Partner

> "It’s intuitive to use and helps reduce a lot of the stress that can come with HR administration. While there are a few..."

[See full review](https://www.capterra.com/p/223913/Justworks/#Capterra___7067937)

Rachel S.

Care Partner

> "Pricing may also feel a bit high for smaller teams, especially if you’re not using every feature available."

[See full review](https://www.capterra.com/p/223913/Justworks/#Capterra___7067937)

Rachel S.

Care Partner

> "I also appreciate the transparency around benefits and payroll details, which helps build trust and clarity."

[See full review](https://www.capterra.com/p/223913/Justworks/#Capterra___7067937)

KK

Karan K.

Senior Accountant

> "Only thing i don't like about it is that for large companies and organization who needs to work for number of people its not..."

[See full review](https://www.capterra.com/p/223913/Justworks/#Capterra___6683294)

AZ

Alexander Z.

CRO

> "Justworks simplifies HR management, making it easier to handle payroll, benefits, and compliance all in one place."

[See full review](https://www.capterra.com/p/223913/Justworks/#Capterra___6679919)

SC

Sarah C.

Senior Marketing Manager

> "Limited services, would be harder to scale as the company grows."

[See full review](https://www.capterra.com/p/223913/Justworks/#Capterra___6563872)

Rachel S.

Care Partner

> "What I like most about Justworks is how user-friendly and well-organized the platform is."

[See full review](https://www.capterra.com/p/223913/Justworks/#Capterra___7067937)

CL

Crista L.

Director

> "Lack of pricing transparency on healthcare renewals and no dedicated account manager for smaller companies"

[See full review](https://www.capterra.com/p/223913/Justworks/#Capterra___3777225)

VR

Verified Reviewer

Enterprise Account Executive

> "Easy to use and despite us being a really small company, we received really great support across all the various teams we..."

[See full review](https://www.capterra.com/p/223913/Justworks/#Capterra___6790587)

AW

Alisha W.

Owner

> "The ability to create custom schedules and communicate with employees while on shift is subpar."

[See full review](https://www.capterra.com/p/223913/Justworks/#Capterra___2561937)

VR

Verified Reviewer

head of people

> "User-friendly interface: intuitive, clean platform that's easy for both admins and employees to use."

[See full review](https://www.capterra.com/p/223913/Justworks/#Capterra___6859451)

NS

Nick S.

Director, People & Culture

> "Some basic functions seem lacking - like the ability to set up recurring off-cycle payments."

[See full review](https://www.capterra.com/p/223913/Justworks/#Capterra___2301699)

II

Imam I.

HR Manager

> "It comes with amazing time tracking features"

[See full review](https://www.capterra.com/p/223913/Justworks/#Capterra___6330944)

TM

Todd M.

Executive Director

> "Links to third party resources aren't as efficient as everything that's in-house to Justworks."

[See full review](https://www.capterra.com/p/223913/Justworks/#Capterra___2301219)

BM

Brandon M.

Owner

> "The interface is clean and easy to use, it's intuitive and self explanatory for everyone."

[See full review](https://www.capterra.com/p/223913/Justworks/#Capterra___6768737)

SC

Sonia C.

Office Manager

> "The hard part was working with the insurance and seeing the cost ahead of time vs. waiting for quotes."

[See full review](https://www.capterra.com/p/223913/Justworks/#Capterra___2301597)

MU

Maria U.

Customer Support Manager

> "In addition, the tool offers top HR features"

[See full review](https://www.capterra.com/p/223913/Justworks/#Capterra___6499070)

LH

Logan H.

COO

> "We switched from SquareUp (which was a complete headache with terrible customer service) and I just wished we had started out..."

[See full review](https://www.capterra.com/p/223913/Justworks/#Capterra___2301856)

CM

Cam M.

Sr. Director

> "The access to our staff directory and the hours they all keep allows freedom to work from anywhere."

[See full review](https://www.capterra.com/p/223913/Justworks/#Capterra___4877630)

BD

Bethany D.

Editor-in-Chief

> "The training courses available were an interesting feature but not super useful for our purposes."

[See full review](https://www.capterra.com/p/223913/Justworks/#Capterra___2762993)

VR

Verified Reviewer

Fulfillment Associate

> "Hands down for the simplicity of the features and no major issues found."

[See full review](https://www.capterra.com/p/223913/Justworks/#Capterra___6668354)

NS

Nick S.

Director, People & Culture

> "It's difficult to get someone on the phone."

[See full review](https://www.capterra.com/p/223913/Justworks/#Capterra___2301699)

JC

Jasmine C.

Assistant

> "This app is great and it is amazing, you get to see when your employee wants to be off and when they want to request time off..."

[See full review](https://www.capterra.com/p/223913/Justworks/#Capterra___6255019)

VR

Verified Reviewer

CEO

> "Very unfriendly customer service - they act like a bunch of entitled officers"

[See full review](https://www.capterra.com/p/223913/Justworks/#Capterra___2425340)

VR

Verified Reviewer

Enterprise Account Executive

> "Easy to use solution, has everything a small business could need, and fantastic support."

[See full review](https://www.capterra.com/p/223913/Justworks/#Capterra___6790587)

ME

Mike E.

President

> "Honestly, I can't think of one thing that I have a problem with."

[See full review](https://www.capterra.com/p/223913/Justworks/#Capterra___2301614)

[View Reviews](https://www.capterra.com/p/223913/Justworks/reviews/)

## User interface

[PrimePay](https://www.capterra.com/p/156904/PrimePay/)

3.95 (381)

[Justworks](https://www.capterra.com/p/223913/Justworks/)

4.58 (739)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

1099 Preparation

207

Important

401(k) Tracking

150

Important

Access Controls/Permissions

120

Important

PrimePay

32/44

-   1099 Preparation
-   401(k) Tracking
-   Access Controls/Permissions
-   Accounting Integration
-   Activity Dashboard
-   AI Copilot
-   AI/Machine Learning
-   Alerts/Notifications
-   API
-   Approval Process Control
-   Audit Management
-   Auto Update
-   Benefits Management
-   Calendar Management
-   Chatbot
-   Check Printing
-   Compensation Management
-   Compliance Management
-   Customizable Reports
-   Data Import/Export
-   Direct Deposit
-   Document Management
-   Employee Database
-   Employee Onboarding
-   Employee Profiles
-   Generative AI
-   Mobile Access
-   Multi-Country
-   Multi-State
-   Payroll Management
-   Payroll Outsourcing
-   Payroll Reporting
-   Process/Workflow Automation
-   Reimbursement Management
-   Reminders
-   Reporting & Statistics
-   Self Service Portal
-   Tax Calculation
-   Tax Compliance
-   Third-Party Integrations
-   Time & Attendance
-   Vacation/Leave Tracking
-   W-2 Preparation
-   Wage Garnishment

[See all features](https://www.capterra.com/p/156904/PrimePay/#features)

Justworks

32/44

-   1099 Preparation
-   401(k) Tracking
-   Access Controls/Permissions
-   Accounting Integration
-   Activity Dashboard
-   AI Copilot
-   AI/Machine Learning
-   Alerts/Notifications
-   API
-   Approval Process Control
-   Audit Management
-   Auto Update
-   Benefits Management
-   Calendar Management
-   Chatbot
-   Check Printing
-   Compensation Management
-   Compliance Management
-   Customizable Reports
-   Data Import/Export
-   Direct Deposit
-   Document Management
-   Employee Database
-   Employee Onboarding
-   Employee Profiles
-   Generative AI
-   Mobile Access
-   Multi-Country
-   Multi-State
-   Payroll Management
-   Payroll Outsourcing
-   Payroll Reporting
-   Process/Workflow Automation
-   Reimbursement Management
-   Reminders
-   Reporting & Statistics
-   Self Service Portal
-   Tax Calculation
-   Tax Compliance
-   Third-Party Integrations
-   Time & Attendance
-   Vacation/Leave Tracking
-   W-2 Preparation
-   Wage Garnishment

[See all features](https://www.capterra.com/p/223913/Justworks/#features)

### Recognition

No recognitions have been awarded to PrimePay

No recognitions have been awarded to Justworks

### Deployment & support

PrimePay

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Justworks

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

PrimePay

-   By PrimePay
-   Located in United States
-   Founded in 1986

Justworks

-   By Justworks
-   Located in United States
-   Founded in 2012

## Popular Comparisons

[PrimePay](https://www.capterra.com/p/156904/PrimePay/)[3.95 (381)](https://www.capterra.com/p/156904/PrimePay/reviews/)

vs

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Contact vendor for pricing

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3.8

Features

4.8

3.9

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/156904-205015/PrimePay-vs-Deel)

[Justworks](https://www.capterra.com/p/223913/Justworks/)[4.58 (739)](https://www.capterra.com/p/223913/Justworks/reviews/)

vs

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4.4

Features

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4.6

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[PrimePay](https://www.capterra.com/p/156904/PrimePay/)[3.95 (381)](https://www.capterra.com/p/156904/PrimePay/reviews/)

vs

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Contact vendor for pricing

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3.8

Features

4.8

3.9

Ease of Use

4.9

[View full comparison](https://www.capterra.com/compare/156904-172127/PrimePay-vs-Rippling)

[Justworks](https://www.capterra.com/p/223913/Justworks/)[4.58 (739)](https://www.capterra.com/p/223913/Justworks/reviews/)

vs

[Rippling](https://www.capterra.com/p/172127/Rippling/)[4.86 (4,701)](https://www.capterra.com/p/172127/Rippling/reviews/)

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$8/month

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4.8

4.6

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[View full comparison](https://www.capterra.com/compare/172127-223913/Rippling-vs-Justworks)

[PrimePay](https://www.capterra.com/p/156904/PrimePay/)[3.95 (381)](https://www.capterra.com/p/156904/PrimePay/reviews/)

vs

[RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/)[4.57 (1,385)](https://www.capterra.com/p/185859/RUN/reviews/)

Contact vendor for pricing

Price

Contact vendor for pricing

3.8

Features

4.5

3.9

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/156904-185859/PrimePay-vs-RUN)

[Justworks](https://www.capterra.com/p/223913/Justworks/)[4.58 (739)](https://www.capterra.com/p/223913/Justworks/reviews/)

vs

[Paylocity](https://www.capterra.com/p/86714/WebPay/)[4.33 (1,831)](https://www.capterra.com/p/86714/WebPay/reviews/)

$59/month

Price

Contact vendor for pricing

4.4

Features

4.3

4.6

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/86714-223913/WebPay-vs-Justworks)

[PrimePay](https://www.capterra.com/p/156904/PrimePay/)[3.95 (381)](https://www.capterra.com/p/156904/PrimePay/reviews/)

vs

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[4.42 (7,189)](https://www.capterra.com/p/155895/WorkforceNow/reviews/)

Contact vendor for pricing

Price

Contact vendor for pricing

3.8

Features

4.3

3.9

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/155895-156904/WorkforceNow-vs-PrimePay)

[Justworks](https://www.capterra.com/p/223913/Justworks/)[4.58 (739)](https://www.capterra.com/p/223913/Justworks/reviews/)

vs

[RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/)[4.57 (1,385)](https://www.capterra.com/p/185859/RUN/reviews/)

$59/month

Price

Contact vendor for pricing

4.4

Features

4.5

4.6

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/185859-223913/RUN-vs-Justworks)

[PrimePay](https://www.capterra.com/p/156904/PrimePay/)[3.95 (381)](https://www.capterra.com/p/156904/PrimePay/reviews/)

vs

[Paylocity](https://www.capterra.com/p/86714/WebPay/)[4.33 (1,831)](https://www.capterra.com/p/86714/WebPay/reviews/)

Contact vendor for pricing

Price

Contact vendor for pricing

3.8

Features

4.3

3.9

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/86714-156904/WebPay-vs-PrimePay)

[Justworks](https://www.capterra.com/p/223913/Justworks/)[4.58 (739)](https://www.capterra.com/p/223913/Justworks/reviews/)

vs

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[4.42 (7,189)](https://www.capterra.com/p/155895/WorkforceNow/reviews/)

$59/month

Price

Contact vendor for pricing

4.4

Features

4.3

4.6

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/155895-223913/WorkforceNow-vs-Justworks)

[PrimePay](https://www.capterra.com/p/156904/PrimePay/)[3.95 (381)](https://www.capterra.com/p/156904/PrimePay/reviews/)

vs

[Patriot Software](https://www.capterra.com/p/116050/Patriot-Software/)[4.80 (3,935)](https://www.capterra.com/p/116050/Patriot-Software/reviews/)

Contact vendor for pricing

Price

$17/month

3.8

Features

4.7

3.9

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/116050-156904/Patriot-Software-vs-PrimePay)

[Justworks](https://www.capterra.com/p/223913/Justworks/)[4.58 (739)](https://www.capterra.com/p/223913/Justworks/reviews/)

vs

[Patriot Software](https://www.capterra.com/p/116050/Patriot-Software/)[4.80 (3,935)](https://www.capterra.com/p/116050/Patriot-Software/reviews/)

$59/month

Price

$17/month

4.4

Features

4.7

4.6

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/116050-223913/Patriot-Software-vs-Justworks)