# Zoho CRM vs Kylas Sales CRM: Features and Cost Comparison 2026 | Capterra > Zoho CRM vs Kylas Sales CRM: Which crm tool is right for you? Dive into our detailed comparison of their features, costs, and user experience to make your decision. Source: https://www.capterra.com/compare/155928-210630/Zoho-CRM-vs-Kylas --- # Zoho CRM vs Kylas Sales CRM Features and Cost Comparison Last updated March 13th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Zoho CRMKylas Sales CRM2/4 selected [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[4.3 (6969)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) [Kylas Sales CRM](https://www.capterra.com/p/210630/Kylas/)[4.8 (573)](https://www.capterra.com/p/210630/Kylas/reviews/) [## Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[4.3 (6969)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) [## Kylas Sales CRM](https://www.capterra.com/p/210630/Kylas/)[4.8 (573)](https://www.capterra.com/p/210630/Kylas/reviews/) Starting Price $14.00/month Starting Price $14.00/month Value-for-Money 4.3 Functionality 4.3 Ease of Use 4.2 Customer Service 4.1 Starting Price $250.00/month Starting Price $250.00/month Value-for-Money 4.8 Functionality 4.7 Ease of Use 4.8 Customer Service 4.8 Reviews Sentiment Based on [6,969 reviews](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Positive 5,934 Neutral 782 Negative 253 Positive 5,934 Neutral 782 Negative 253 Reviews Sentiment RA Based on [573 reviews](https://www.capterra.com/p/210630/Kylas/reviews/) Positive 562 Neutral 8 Negative 3 Positive 562 Neutral 8 Negative 3 Best for (according to reviews) - **Business size**: Small businesses account for 5,254 reviews, representing 75% of feedback, demonstrating broad uptake among smaller organizations. - **Industry**: Information technology, marketing, and computer software industries together contribute 28% of reviews, indicating notable adoption across these sectors. - **Use cases**: CRM, account management, and sales tracking make up 100% of use cases, highlighting a focus on customer and sales operations. Best for (according to reviews) - **Business size**: Small businesses account for 432 reviews, representing 81% of feedback, showing widespread use among smaller organizations. - **Industry**: Education management, financial services, and IT/services collectively make up 24% of reviews, indicating a diverse industry adoption. - **Use cases**: CRM (71%), lead management (62%), and sales tracking (34%) are frequently cited, highlighting a focus on sales process optimization. ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Features comparison When looking at crm tools like Zoho CRM and Kylas Sales CRM, price is just one factor to consider. Understanding their features and differences can help determine which one best suits your needs, maximizing efficiency while avoiding unnecessary costs. Here's how they compare in key areas that matter most. \[[1](#source-item-1)\] Key features rated by users Features selected based on 43,806 reviews from CRM users. about the Fit Score methodology. Fit Score methodology To calculate the Fit Score, our proprietary methodology factors in the following: - The importance level for each feature. By default, this is determined by user reviews. They can rate a feature Critical, High, Low, or Not Used. - Feedback from real users on how the product performs for each key feature, derived from verified user reviews and ratings. Please note: - To calculate the Fit Score, the number of reviews for those features and the actual rating carry the same weight. You might see that, in some cases, even though the ratings are the same, we still determine a winner because it had more reviews. - If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Zoho CRM 86%Fit Feature ratings Contact Database 4.4 Contact Management 4.4 Lead Management 4.4 Sales Pipeline Management 4.3 Kylas Sales CRM 85%Fit High performer Feature ratings Contact Database 4.7 Contact Management 4.8 Lead Management 4.8 Sales Pipeline Management 4.8 Contact Database 4.4 (521) 4.7 (268) Zoho CRM users appreciate its comprehensive and organized contact database, which they say centralizes customer information, including contact details, communication history, and notes. They value its ability to segment contacts for targeted marketing and its integration with other Zoho modules. However, some users mention occasional issues with data syncing and navigation. Kylas Sales CRM users find its contact database feature user-friendly and efficient, highlighting its advanced search capabilities and custom fields for organizing data. They also appreciate its high storage capacity and automation options. Overall, users find Zoho CRM's contact database feature comprehensive and integrated, while they value Kylas Sales CRM for its user-friendly interface and efficient data management. Contact Management 4.4 (1217) 4.8 (327) Zoho CRM users find its contact management feature vital for building strong customer relationships, as they say it centralizes information and streamlines communication. They appreciate its integration with other tools and the ability to automate tasks like follow-up emails. However, some users report occasional glitches and complexity. Kylas Sales CRM users praise its user-friendly interface and effective contact tracking, noting its integration with essential business tools. They find it easy to manage and filter contacts, which they say helps in maintaining sustained communication. In summary, users value Zoho CRM for its comprehensive contact management and automation, while they appreciate Kylas Sales CRM for its ease of use and effective contact tracking. Lead Management 4.4 (1180) 4.8 (310) Zoho CRM users appreciate its organized workflow for capturing and tracking leads, which they say includes automated follow-ups and lead assignment based on predefined criteria. They find it beneficial for improving conversion rates and sales performance. However, some users mention issues with data transitions. Kylas Sales CRM users find its lead management feature user-friendly and efficient, highlighting its ability to categorize and prioritize leads, and its integration with various lead sources. They value its customization options and automated lead distribution. Overall, users find Zoho CRM's lead management feature comprehensive and beneficial for sales growth, while they appreciate Kylas Sales CRM for its user-friendly interface and efficient lead tracking. Sales Pipeline Management 4.3 (846) 4.8 (313) Zoho CRM users appreciate its visual representation of the sales pipeline, which they say helps in tracking deals and forecasting sales. They value its customizable features and integration with other modules. However, some users find the process long and clunky. Kylas Sales CRM users find its sales pipeline management feature clear and easy to use, highlighting the ability to customize pipeline stages and set up automatic triggers. They appreciate its detailed analytics and reporting capabilities. In general, users find Zoho CRM's sales pipeline management feature comprehensive and beneficial for sales forecasting, while they value Kylas Sales CRM for its simplicity and efficiency in tracking sales progress. ## Pricing comparison ### Starting prices Zoho CRM $14.00 Per User (Per Month) Free Trial Free Version [View pricing plans](https://www.capterra.com/p/155928/Zoho-CRM/pricing/) Kylas Sales CRM $250.00 Flat Rate (Per Month) Free Trial Free Version [View pricing plans](https://www.capterra.com/p/210630/Kylas/pricing/) ### Value-for-money analysis 4.3 (6969) 4.8 (573) A comparison of how reviewers evaluate the value for money provided by both Zoho CRM and Kylas Sales CRM indicates that Zoho CRM reviewers find it offers a comprehensive set of features at competitive prices, while Kylas Sales CRM reviewers appreciate its affordability and unlimited user feature. Reviewers find Zoho CRM to be feature-rich and versatile, offering various pricing tiers, including a free version. They appreciate its integration capabilities, customization options, and the ability to manage multiple business functions on a single platform. However, some users mention that the cost can add up with advanced features and larger teams, and they note occasional issues with customer support and the pricing structure. As for Kylas Sales CRM, reviewers find it also provides good value for money, highlighting its cost efficiency and the ability to add unlimited users without additional charges. They appreciate its user-friendly interface, strong customer support, and the affordability of its plans. Nonetheless, some users express concerns about the billing structure and additional costs for record counts and add-ons. ## How does the user experience compare on Zoho CRM vs Kylas Sales CRM? ### Overall rating 4.3 (6969) 4.8 (573) ### User interface Zoho CRM Kylas Sales CRM ### Customer service and support Zoho CRM Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 (Live rep) Chat Kylas Sales CRM Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 (Live rep) Chat ## What users say about the pros and cons of Zoho CRM vs Kylas Sales CRM Both Zoho CRM and Kylas Sales CRM have been reviewed by verified reviewers on Capterra. See what real users say about their experiences with Zoho CRM and Kylas Sales CRM to help you pick the tool that best fits your needs. \[[2](#source-item-2)\] Pros Zoho CRM Ben W Project AnalystLogistics and Supply Chain, 51 - 200 employeesUsed the software for: 1-2 years. “Zoho CRM made it easy to manage our Sales pipeline by providing a structured view of leads/deals, plentiful integration options, out of the box analytics and a helpful support team.“ March 4, 2026 Ben W Project AnalystLogistics and Supply Chain, 51 - 200 employeesUsed the software for: 1-2 years. “Zoho CRM is a solid product with a helpful support team and a strong product roadmap, Zoho CRM is a strong choice for any small business looking to manage their sales activity.“ March 4, 2026 Kylas Sales CRM RA Rini A Senior Admission CounselorE-Learning, 11 - 50 employeesUsed the software for: 6-12 months. “The lead and pipeline management, and task/work-flow automation capabilities, get frequent praise: leads, follow-ups, deals, tasks, and reminders can be managed in one place — making processes more organized and efficient“ December 3, 2025 RO Ranjan O CounsellorAutomotive, 11 - 50 employeesUsed the software for: Less than 6 months. “The best thing about Kylas Sales CRM is its simplicity and powerful features like lead tracking, follow-up reminders, and reports.“ November 7, 2025 Cons Zoho CRM Joseph T CEOProfessional Training & Coaching, 11 - 50 employeesUsed the software for: 6-12 months. “During that time, Zoho repeatedly threatened service suspension despite being unable to provide a functioning invoice or payment method. When a usable invoice and payment link were finally provided late on a Friday afternoon, Zoho suspended our services less than 48 hours later for “non-payment,” without prior notice that immediate payment was required and without allowing any reasonable payment window (e.g., net 7).“ February 11, 2026 Kritik K CeoComputer & Network Security, 51 - 200 employeesUsed the software for: 1-2 years. “Zoho CRM's biggest drawbacks are its steep learning curve due to a cluttered interface and inconsistent customer support response times for non-premium users.“ February 23, 2026 Kylas Sales CRM AR Abhijeet R Data AnalystComputer Software, 11 - 50 employeesUsed the software for: Less than 6 months. “One limitation I’ve noticed is in the Deals module is the customization options here are quite restricted especially when it comes to the deal status fields like Won and Lost.“ November 14, 2025 Smita B Assistant Manager Sales and MarketingPrinting, 51 - 200 employeesUsed the software for: Less than 6 months. “It’s hard to generate custom reports that meet our specific needs, and the data visualizations are lacking“ December 16, 2025 * * * Sources 1. Our research team identified features from vendor websites based on their analysis of what users find valuable or expect from crm software. This list is not exhaustive. For additional features, refer to the vendor’s website. 2. Review excerpts are passages extracted from longer reviews written by verified reviewers. We obtain these excerpts by applying an algorithm that considers factors including, but not limited to, length, topic coverage, and thematic relevance. Excerpts are evaluated for positive or negative sentiment and receive a sentiment score. They represent user opinion and do not represent the views of, nor constitute, an endorsement by Capterra or its affiliates. Excerpts are not edited for clarity or grammar. * * * Need Help Deciding Between Zoho CRM and Kylas Sales CRM? Talk to a Capterra advisor for free and get results within 15 minutes. 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