# Zoho CRM vs Bigin by Zoho CRM: Features and Cost Comparison 2026 | Capterra > Zoho CRM vs Bigin by Zoho CRM: Which crm tool is right for you? Dive into our detailed comparison of their features, costs, and user experience to make your decision. Source: https://www.capterra.com/compare/155928-204998/Zoho-CRM-vs-Bigin-by-Zoho-CRM --- # Zoho CRM vs Bigin by Zoho CRM Features and Cost Comparison Last updated March 13th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Bigin by Zoho CRMZoho CRM2/4 selected [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[4.3 (6969)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) [Bigin by Zoho CRM](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/)[4.7 (727)](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/) [## Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[4.3 (6969)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) [## Bigin by Zoho CRM](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/)[4.7 (727)](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/) Starting Price $14.00/month Starting Price $14.00/month Value-for-Money 4.3 Functionality 4.3 Ease of Use 4.2 Customer Service 4.1 Starting Price $7.00/year Starting Price $7.00/year Value-for-Money 4.7 Functionality 4.5 Ease of Use 4.7 Customer Service 4.5 Reviews Sentiment Based on [6,969 reviews](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Positive 5,934 Neutral 782 Negative 253 Positive 5,934 Neutral 782 Negative 253 Reviews Sentiment Based on [727 reviews](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/) Positive 709 Neutral 16 Negative 2 Positive 709 Neutral 16 Negative 2 Best for (according to reviews) - **Business size**: Small businesses account for 5,254 reviews, representing 75% of feedback, demonstrating broad uptake among smaller organizations. - **Industry**: Information technology, marketing, and computer software industries together contribute 28% of reviews, indicating notable adoption across these sectors. - **Use cases**: CRM, account management, and sales tracking make up 100% of use cases, highlighting a focus on customer and sales operations. Best for (according to reviews) - **Business size**: Small businesses account for 665 reviews, representing 98% of feedback, showing widespread use among this segment. - **Industry**: Information technology (10%), marketing and advertising (9%), and real estate (5%) together make up 24% of reviews, indicating diverse industry adoption. - **Use cases**: CRM (50%), lead management (23%), and sales tracking (20%) are the main applications, highlighting a focus on customer and sales processes. ## Reviewer verdict Zoho CRM Reviewers find Zoho CRM best for businesses seeking a comprehensive and customizable CRM solution, citing its extensive feature set, integration options with tools like Gmail, Microsoft Outlook, Mailchimp, and Zapier, and its ability to handle complex workflows and detailed sales processes. Users appreciate its centralized contact and lead management, automation capabilities, and scalability for organizations of all sizes, though they note some complexity and occasional issues with email management. Bigin by Zoho CRM Bigin by Zoho CRM users consider it ideal for small businesses and startups looking for an affordable, user-friendly CRM with essential features. They highlight its intuitive sales pipeline management, ease of use, and straightforward contact and lead management, mentioning that it is particularly effective for teams needing a simple, visual solution. However, reviewers point out that its integration options are more limited, especially with non-Zoho tools, and that advanced features may require additional costs. ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Features comparison When looking at crm tools like Zoho CRM and Bigin by Zoho CRM, price is just one factor to consider. Understanding their features and differences can help determine which one best suits your needs, maximizing efficiency while avoiding unnecessary costs. Here's how they compare in key areas that matter most. \[[1](#source-item-1)\] Key features rated by users Features selected based on 43,806 reviews from CRM users. about the Fit Score methodology. Fit Score methodology To calculate the Fit Score, our proprietary methodology factors in the following: - The importance level for each feature. By default, this is determined by user reviews. They can rate a feature Critical, High, Low, or Not Used. - Feedback from real users on how the product performs for each key feature, derived from verified user reviews and ratings. Please note: - To calculate the Fit Score, the number of reviews for those features and the actual rating carry the same weight. You might see that, in some cases, even though the ratings are the same, we still determine a winner because it had more reviews. - If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Zoho CRM 86%Fit Feature ratings Contact Database 4.4 Contact Management 4.4 Lead Management 4.4 Sales Pipeline Management 4.3 Bigin by Zoho CRM 83%Fit High performer Feature ratings Contact Database 4.6 Contact Management 4.6 Lead Management 4.5 Sales Pipeline Management 4.7 Contact Database 4.4 (521) 4.6 (168) Zoho CRM users appreciate the centralized and organized contact database, which they say allows them to store and manage detailed customer information, including contact details, communication history, and notes. They value its integration with other Zoho modules and third-party vendors, which they indicate enhances workflow and data consistency. However, some users mention issues with navigation and occasional bugs. Bigin by Zoho CRM users find the contact database easy to manage and customizable, appreciating its ability to store large amounts of data and the ease of importing contacts. They note that it is particularly suitable for small businesses. Overall, users value Zoho CRM for its comprehensive and integrated contact database, while they find Bigin by Zoho CRM easy to use and well-suited for smaller operations. Contact Management 4.4 (1217) 4.6 (396) Zoho CRM users find its contact management feature vital for building and maintaining strong customer relationships. They appreciate its ability to centralize client information, segment contacts, and integrate with other modules, which they say enhances efficiency and personalization. Some users, however, report occasional glitches and complexity. Bigin by Zoho CRM users highlight its ease of use and effectiveness in managing contacts, noting its integration with email and social media. They appreciate the ability to customize fields and track interactions, although some suggest improvements in the interface. In summary, users value Zoho CRM for its robust and integrated contact management, while they find Bigin by Zoho CRM user-friendly and effective for managing interactions. Lead Management 4.4 (1180) 4.5 (368) Zoho CRM users praise its lead management feature for its automation capabilities, lead scoring, and detailed tracking, which they say help streamline the sales process and improve conversion rates. They appreciate the ability to capture leads from various sources and the integration with other CRM modules. Some users, however, mention issues with data transitions and complexity. Bigin by Zoho CRM users find its lead management easy to use and effective for tracking and organizing leads. They value the ability to segment leads and the automated workflows, although some note it could be tedious for fieldwork. Overall, users find Zoho CRM's lead management comprehensive and feature-rich, while they appreciate Bigin by Zoho CRM for its simplicity and ease of use. Sales Pipeline Management 4.3 (846) 4.7 (387) Zoho CRM users appreciate the sales pipeline management feature for its visual representation, customizable stages, and automation tools, which they say help track deals and forecast sales. They find it essential for managing the sales process and improving performance, though some mention it can be time-consuming to update manually. Bigin by Zoho CRM users find the sales pipeline management intuitive and easy to customize, with a clear visual layout that helps them track deal stages and prioritize tasks. They value the ability to create multiple pipelines and the Kanban view. In general, users find Zoho CRM's sales pipeline management comprehensive and detailed, while they appreciate Bigin by Zoho CRM for its simplicity and visual clarity. ## Pricing comparison ### Starting prices Zoho CRM $14.00 Per User (Per Month) Free Trial Free Version [View pricing plans](https://www.capterra.com/p/155928/Zoho-CRM/pricing/) Bigin by Zoho CRM $7.00 Per User (Per Year) Free Trial Free Version [View pricing plans](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/pricing/) ### Value-for-money analysis 4.3 (6969) 4.7 (727) A comparison of how reviewers evaluate the value for money provided by both Zoho CRM and Bigin by Zoho CRM indicates that Zoho CRM reviewers find it offers a comprehensive feature set and extensive customization options at competitive prices, while Bigin by Zoho CRM reviewers appreciate its affordability and user-friendly interface tailored for small businesses. Reviewers find Zoho CRM to be a versatile and affordable solution with various pricing tiers, including a free version. They appreciate its extensive features, integration capabilities, and customization options, noting that it provides good value for businesses of all sizes. However, some users mention that advanced features are locked behind higher-priced plans, and the pricing structure can be complex and costly for small businesses. As for Bigin by Zoho CRM, reviewers appreciate its cost-effectiveness and simplicity, highlighting its suitability for small businesses. They find it offers essential CRM functionalities at a low price, with a free trial and version available. However, some users feel that the pricing can be high for small startups, and the free version lacks advanced features. They also mention additional costs for certain integrations and features. ## Integrations Popular Integrations Compare available integrations between Zoho CRM and Bigin by Zoho CRM. ### Google Ads Zoho CRM Bigin by Zoho CRM ### LinkedIn for Business Zoho CRM Bigin by Zoho CRM ### Mailchimp Zoho CRM Bigin by Zoho CRM ### Zoho Analytics Zoho CRM Bigin by Zoho CRM ### Google Workspace Zoho CRM Bigin by Zoho CRM ### Microsoft Outlook Zoho CRM Bigin by Zoho CRM ### Gmail Zoho CRM Bigin by Zoho CRM ### Zoho Mail Zoho CRM Bigin by Zoho CRM Total Integrations 69 Gmail Users say that integrating Gmail with Zoho CRM helps track email responses and manage leads, noting that it simplifies communication and syncs calendars and events. Microsoft Outlook Reviewers mention that integrating Microsoft Outlook with Zoho CRM captures emails associated with contacts and syncs details, which they say improves communication and follow-ups. Mailchimp Users report that integrating Mailchimp with Zoho CRM keeps campaigns updated and manages mailing lists, citing that it simplifies marketing efforts and lead tracking. Zapier Reviewers state that integrating Zapier with Zoho CRM automates workflows and connects various apps, which they indicate saves time and enhances lead management. Zoho CRM Integrations (69) - [2iNova Practice Management Software](https://www.capterra.com/p/142255/V-Tech-Platinum-Veterinary-Software/) - [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/) - [Avaya Experience Platform](https://www.capterra.com/p/212871/Aura-Call-Center-Elite/) - [Bedrock Data](https://www.capterra.com/p/156578/BedrockData/) - [Box](https://www.capterra.com/p/148766/Box/) - [Dealfront](https://www.capterra.com/p/154835/Leadfeeder/) - [Docusign](https://www.capterra.com/p/121506/Docusign/) - [Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/) - [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) - [GetResponse](https://www.capterra.com/p/153948/GetResponse/) - [Gmail](https://www.capterra.com/p/202338/Gmail/) - [Google Ads](https://www.capterra.com/p/213339/Google-Ads/) - [Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/) - [Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/) - [Google Drive](https://www.capterra.com/p/161425/Drive/) - [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) - [GoTo Meeting](https://www.capterra.com/p/163332/GoToMeeting/) - [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) - [iQuoteXpress](https://www.capterra.com/p/119222/iQuote-Xpress/) - [Jotform](https://www.capterra.com/p/158456/JotForm-4-0/) - [Kixie PowerCall](https://www.capterra.com/p/135636/Kixie-PowerCall/) - [Klenty](https://www.capterra.com/p/147408/Klenty/) - [Knowlarity](https://www.capterra.com/p/240811/Knowlarity/) - [Kudosity](https://www.capterra.com/p/214344/BurstSMS/) - [LinkedIn for Business](https://www.capterra.com/p/213505/LinkedIn-for-Business/) - [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) - [mailparser.io](https://www.capterra.com/p/153243/mailparser-io/) - [Meta for Business](https://www.capterra.com/p/213257/Facebook/) - [Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/) - [Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) - [Operations Hub](https://www.capterra.com/p/226298/PieSync/) - [PandaDoc](https://www.capterra.com/p/131735/PandaDoc/) - [PayPal](https://www.capterra.com/p/207944/PayPal/) - [Proposify](https://www.capterra.com/p/133332/Proposify/) - [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) - [Quoter](https://www.capterra.com/p/117768/Socket/) - [QuoteWerks](https://www.capterra.com/p/135691/QuoteWerks/) - [RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/) - [Saasu](https://www.capterra.com/p/128919/Saasu/) - [Shopify](https://www.capterra.com/p/83891/Shopify/) - [SimplyCast](https://www.capterra.com/p/111290/SimplyCast/) - [Skyvia](https://www.capterra.com/p/146167/Skyvia/) - [Slack](https://www.capterra.com/p/135003/Slack/) - [SMS-Magic](https://www.capterra.com/p/210549/SMS-Magic-Interact/) - [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) - [Trello](https://www.capterra.com/p/211559/Trello/) - [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) - [Twitter/X](https://www.capterra.com/p/214056/Twitter/) - [Xero](https://www.capterra.com/p/120109/Xero/) - [Zapier](https://www.capterra.com/p/130182/Zapier/) - [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) - [Zoho Analytics](https://www.capterra.com/p/129749/Zoho-Analytics/) - [Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/) - [Zoho Billing](https://www.capterra.com/p/231293/Zoho-Subscriptions/) - [Zoho Books](https://www.capterra.com/p/163115/Zoho-Books/) - [Zoho Campaigns](https://www.capterra.com/p/253223/Zoho-Campaigns/) - [Zoho Cliq](https://www.capterra.com/p/167639/Zoho-Cliq/) - [Zoho Creator](https://www.capterra.com/p/211755/Zoho-Creator/) - [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) - [Zoho Expense](https://www.capterra.com/p/142384/Zoho-Expense/) - [Zoho Forms](https://www.capterra.com/p/227463/Zoho-Forms/) - [Zoho Mail](https://www.capterra.com/p/174694/Zoho-Mail/) - [Zoho Meeting](https://www.capterra.com/p/202121/Zoho-Meeting/) - [Zoho Projects](https://www.capterra.com/p/169455/Zoho-Projects/) - [Zoho SalesIQ](https://www.capterra.com/p/168135/Zoho-SalesIQ/) - [Zoho Sign](https://www.capterra.com/p/215876/Zoho-Sign/) - [Zoho Social](https://www.capterra.com/p/159351/Zoho-Social/) - [Zoho Survey](https://www.capterra.com/p/131426/Zoho-Survey/) - [Zoho Writer](https://www.capterra.com/p/152720/Zoho-Writer/) Total Integrations 79 Zoho CRM Users report that they integrate Zoho CRM with Bigin by Zoho CRM for advanced data management and seamless migration, noting that Bigin is ideal for startups while Zoho CRM offers more robust features. Bigin by Zoho CRM Integrations (79) - [AccuCare](https://www.capterra.com/p/119007/AccuCare/) - [Acefone](https://www.capterra.com/p/264770/Acefone/) - [Amazon Connect](https://www.capterra.com/p/234575/Amazon-Connect/) - [Anura](https://www.capterra.com/p/203045/Anura/) - [Avaya Cloud Office](https://www.capterra.com/p/212483/Avaya-IP-Office/) - [Calendly](https://www.capterra.com/p/148036/Calendly/) - [CloudConnect](https://www.capterra.com/p/195365/CloudConnect/) - [CloudTalk](https://www.capterra.com/p/182004/CloudTalk/) - [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/) - [Contaque](https://www.capterra.com/p/126745/Contaque/) - [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) - [Exotel](https://www.capterra.com/p/233144/Exotel/) - [Gmail](https://www.capterra.com/p/202338/Gmail/) - [Google Ads](https://www.capterra.com/p/213339/Google-Ads/) - [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) - [HoduCC](https://www.capterra.com/p/156136/HODUCC/) - [HoduPBX](https://www.capterra.com/p/208449/HoduPBX/) - [Intalk.io](https://www.capterra.com/p/199866/Intalk-io/) - [Intermedia Unite](https://www.capterra.com/p/181373/Unite/) - [Jive](https://www.capterra.com/p/189555/Jive/) - [Knowlarity](https://www.capterra.com/p/240811/Knowlarity/) - [LinkedIn for Business](https://www.capterra.com/p/213505/LinkedIn-for-Business/) - [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) - [Meetime](https://www.capterra.com/p/191361/Meetime/) - [Meta for Business](https://www.capterra.com/p/213257/Facebook/) - [Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/) - [Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) - [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) - [MyOperator](https://www.capterra.com/p/159433/MyOperator/) - [net2phone](https://www.capterra.com/p/170370/Hosted-PBX/) - [NeverBounce](https://www.capterra.com/p/175437/NeverBounce/) - [NUACOM](https://www.capterra.com/p/161267/NUACOM/) - [Ozonetel](https://www.capterra.com/p/241112/Ozonetel/) - [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) - [Ringover](https://www.capterra.com/p/169627/RingOver/) - [SanIPPBX](https://www.capterra.com/p/10020282/SanIPPBX/) - [Servetel](https://www.capterra.com/p/198854/Servetel/) - [Shopify](https://www.capterra.com/p/83891/Shopify/) - [Shopify Plus](https://www.capterra.com/p/171845/Shopify-Plus/) - [SMS-Magic](https://www.capterra.com/p/210549/SMS-Magic-Interact/) - [SparkTG VCC](https://www.capterra.com/p/137672/IVR/) - [Telecmi](https://www.capterra.com/p/191986/Telecmi/) - [TelTel](https://www.capterra.com/p/173707/TelTel/) - [The Real PBX](https://www.capterra.com/p/199867/The-Real-PBX/) - [TikTok](https://www.capterra.com/p/237591/TikTok/) - [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) - [Vodia PBX](https://www.capterra.com/p/159316/Vodia-PBX/) - [Voicespin](https://www.capterra.com/p/183538/Voicespin/) - [VoIPstudio](https://www.capterra.com/p/162502/VoIPstudio/) - [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/) - [Wildix](https://www.capterra.com/p/218251/Wildix/) - [Xelion](https://www.capterra.com/p/197275/Xelion/) - [Yeastar Cloud PBX](https://www.capterra.com/p/208836/Yeastar-Cloud-PBX/) - [Zapier](https://www.capterra.com/p/130182/Zapier/) - [ZeroBounce](https://www.capterra.com/p/169340/ZeroBounce/) - [Zoho Analytics](https://www.capterra.com/p/129749/Zoho-Analytics/) - [Zoho Books](https://www.capterra.com/p/163115/Zoho-Books/) - [Zoho Campaigns](https://www.capterra.com/p/253223/Zoho-Campaigns/) - [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) - [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) - [Zoho Directory](https://www.capterra.com/p/10014006/Zoho-Directory/) - [Zoho Flow](https://www.capterra.com/p/227460/Zoho-Flow/) - [Zoho Forms](https://www.capterra.com/p/227463/Zoho-Forms/) - [Zoho FSM](https://www.capterra.com/p/10014004/Zoho-FSM/) - [Zoho Invoice](https://www.capterra.com/p/163114/Zoho-Invoice/) - [Zoho LandingPage](https://www.capterra.com/p/10005661/Zoho-LandingPage/) - [Zoho Mail](https://www.capterra.com/p/174694/Zoho-Mail/) - [Zoho Marketing Automation](https://www.capterra.com/p/233707/Zoho-Marketing-Automation/) - [Zoho Meeting](https://www.capterra.com/p/202121/Zoho-Meeting/) - [Zoho OneAuth](https://www.capterra.com/p/10020717/Zoho-OneAuth/) - [Zoho Projects](https://www.capterra.com/p/169455/Zoho-Projects/) - [Zoho SalesIQ](https://www.capterra.com/p/168135/Zoho-SalesIQ/) - [Zoho Sign](https://www.capterra.com/p/215876/Zoho-Sign/) - [Zoho Sites](https://www.capterra.com/p/227440/Zoho-Sites/) - [Zoho Voice](https://www.capterra.com/p/251900/Zoho-Voice/) - [Zoho Workplace](https://www.capterra.com/p/233604/Zoho-Workplace/) - [Zoho Writer](https://www.capterra.com/p/152720/Zoho-Writer/) - [Zoho ZeptoMail](https://www.capterra.com/p/236582/ZeptoMail/) - [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) For each product, we show you the most common integrations according to our user reviews and analyze themes in what reviewers say to highlight what you need to know. ## How does the user experience compare on Zoho CRM vs Bigin by Zoho CRM? ### Overall rating 4.3 (6969) 4.7 (727) ### User interface Zoho CRM Bigin by Zoho CRM ### Customer service and support Zoho CRM Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 (Live rep) Chat Bigin by Zoho CRM Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 (Live rep) Chat ## What users say about the pros and cons of Zoho CRM vs Bigin by Zoho CRM Zoho CRM and Bigin by Zoho CRM are two options for crm software users to meet their business needs. Both products have been reviewed on Capterra. Check out what real users say about Zoho CRM vs Bigin by Zoho CRM to find the best fit for you. Users appreciate Zoho CRM for its comprehensive feature set, extensive customization options, and competitive pricing, making it suitable for businesses of all sizes. They also value its robust integration capabilities with both Zoho and third-party applications, which enhance overall productivity. Meanwhile, Bigin by Zoho CRM is favored by small businesses for its simplicity, affordability, and user-friendly interface. Reviewers highlight its effective sales pipeline management and cost-effective pricing, which they find ideal for small to mid-sized teams. When it comes to cons, Zoho CRM users mention issues with email management, citing complications with templates and integration problems. At the same time, Bigin by Zoho CRM users find its integration options limited, noting difficulties with syncing non-Zoho tools and some native integrations. \[[2](#source-item-2)\] Pros Zoho CRM Ben W Project AnalystLogistics and Supply Chain, 51 - 200 employeesUsed the software for: 1-2 years. “Zoho CRM made it easy to manage our Sales pipeline by providing a structured view of leads/deals, plentiful integration options, out of the box analytics and a helpful support team.“ March 4, 2026 Ben W Project AnalystLogistics and Supply Chain, 51 - 200 employeesUsed the software for: 1-2 years. “Zoho CRM is a solid product with a helpful support team and a strong product roadmap, Zoho CRM is a strong choice for any small business looking to manage their sales activity.“ March 4, 2026 Bigin by Zoho CRM NG Nabil G CEOEducation Management, 2 - 10 employeesUsed the software for: More than 2 years. “It takes the headache out of CRM management by focusing purely on moving deals forward, and the built-in telephony means I never have to leave the app to close a sale“ March 30, 2026 AK V VP - SalesComputer Software, 11 - 50 employeesUsed the software for: I used a free trial. “It is value for money - helps manage my teams pipeline and have a single platform to manage all my leads and team performance.“ December 17, 2025 Cons Zoho CRM Joseph T CEOProfessional Training & Coaching, 11 - 50 employeesUsed the software for: 6-12 months. “During that time, Zoho repeatedly threatened service suspension despite being unable to provide a functioning invoice or payment method. When a usable invoice and payment link were finally provided late on a Friday afternoon, Zoho suspended our services less than 48 hours later for “non-payment,” without prior notice that immediate payment was required and without allowing any reasonable payment window (e.g., net 7).“ February 11, 2026 Kritik K CeoComputer & Network Security, 51 - 200 employeesUsed the software for: 1-2 years. “Zoho CRM's biggest drawbacks are its steep learning curve due to a cluttered interface and inconsistent customer support response times for non-premium users.“ February 23, 2026 Bigin by Zoho CRM Clarisa P COOIndustrial Automation, 2 - 10 employeesUsed the software for: I used a free trial. “This can limit the evaluation during the free trial for teams that need stronger process control“ January 6, 2026 AB Andrea B Business and Partnership AssociatePerforming Arts, 11 - 50 employeesUsed the software for: 6-12 months. “A lot of features that I don't need/won't use - would be nice to be able to remove them completely from home page or even have very basic option for purchase (I only need the contacts/company tracking feature)“ May 14, 2024 * * * Sources 1. Our research team identified features from vendor websites based on their analysis of what users find valuable or expect from crm software. This list is not exhaustive. For additional features, refer to the vendor’s website. 2. Review excerpts are passages extracted from longer reviews written by verified reviewers. We obtain these excerpts by applying an algorithm that considers factors including, but not limited to, length, topic coverage, and thematic relevance. Excerpts are evaluated for positive or negative sentiment and receive a sentiment score. They represent user opinion and do not represent the views of, nor constitute, an endorsement by Capterra or its affiliates. Excerpts are not edited for clarity or grammar. * * * Need Help Deciding Between Zoho CRM and Bigin by Zoho CRM? Talk to a Capterra advisor for free and get results within 15 minutes. 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