# Zoho CRM vs EngageBay CRM: Features and Cost Comparison 2026 | Capterra > Zoho CRM vs EngageBay CRM: Which crm tool is right for you? Dive into our detailed comparison of their features, costs, and user experience to make your decision. Source: https://www.capterra.com/compare/155928-178819/Zoho-CRM-vs-EngageBay-Marketing --- # Zoho CRM vs EngageBay CRM Features and Cost Comparison Last updated March 13th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Zoho CRMEngageBay CRM2/4 selected [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[4.3 (6969)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) [EngageBay CRM](https://www.capterra.com/p/178819/EngageBay-Marketing/)[4.7 (907)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/) [## Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[4.3 (6969)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) [## EngageBay CRM](https://www.capterra.com/p/178819/EngageBay-Marketing/)[4.7 (907)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/) Starting Price $14.00/month Starting Price $14.00/month Value-for-Money 4.3 Functionality 4.3 Ease of Use 4.2 Customer Service 4.1 Starting Price $14.99/month Starting Price $14.99/month Value-for-Money 4.7 Functionality 4.6 Ease of Use 4.5 Customer Service 4.8 Reviews Sentiment Based on [6,969 reviews](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Positive 5,934 Neutral 782 Negative 253 Positive 5,934 Neutral 782 Negative 253 Reviews Sentiment Based on [907 reviews](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/) Positive 878 Neutral 22 Negative 7 Positive 878 Neutral 22 Negative 7 Best for (according to reviews) - **Business size**: Small businesses account for 5,254 reviews, representing 75% of feedback, demonstrating broad uptake among smaller organizations. - **Industry**: Information technology, marketing, and computer software industries together contribute 28% of reviews, indicating notable adoption across these sectors. - **Use cases**: CRM, account management, and sales tracking make up 100% of use cases, highlighting a focus on customer and sales operations. Best for (according to reviews) - **Business size**: Small businesses account for 833 reviews, representing 93% of feedback, indicating strong adoption among this segment. - **Industry**: Marketing & advertising, IT services, and computer software together contribute 32% of reviews, highlighting diverse industry usage. - **Use cases**: CRM (59%), email marketing (52%), and all-in-one marketing platform (22%) are the main use cases, reflecting a focus on integrated marketing solutions. ## Send this comparison chart to my inbox ## Reviewer verdict Zoho CRM Zoho CRM users find it best for businesses seeking a comprehensive and customizable CRM solution with a wide range of features, including organized contact and lead management, visual sales pipeline tracking, and strong integration options such as Gmail, Microsoft Outlook, Mailchimp, and Zapier. Reviewers appreciate its value for money and scalability, noting its suitability for those who prioritize advanced automation, segmentation, and integration with other Zoho or third-party tools, though some mention occasional complexity and support issues. EngageBay CRM EngageBay CRM users consider it ideal for small to medium-sized businesses looking for an affordable, all-in-one platform that combines CRM, marketing, and sales tools. Reviewers highlight its ease of use, efficient contact and lead management, customizable sales pipeline, and integration with Zapier for workflow automation. They value its user-friendly interface and cost-effectiveness, especially for those who want to consolidate multiple tools, while noting some limitations in reporting and email management. ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Features comparison In the crm market, Zoho CRM and EngageBay CRM both offer a range of features, and comparing them goes beyond just looking at price. Understanding which functionalities align with your specific requirements can help maximize value and eliminate unnecessary spending. Below is a breakdown of the most critical aspects to consider. \[[1](#source-item-1)\] Key features rated by users Features selected based on 43,806 reviews from CRM users. about the Fit Score methodology. Fit Score methodology To calculate the Fit Score, our proprietary methodology factors in the following: - The importance level for each feature. By default, this is determined by user reviews. They can rate a feature Critical, High, Low, or Not Used. - Feedback from real users on how the product performs for each key feature, derived from verified user reviews and ratings. Please note: - To calculate the Fit Score, the number of reviews for those features and the actual rating carry the same weight. You might see that, in some cases, even though the ratings are the same, we still determine a winner because it had more reviews. - If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Zoho CRM 86%Fit Feature ratings Contact Database 4.4 Contact Management 4.4 Lead Management 4.4 Sales Pipeline Management 4.3 EngageBay CRM 83%Fit High performer Feature ratings Contact Database 4.7 Contact Management 4.7 Lead Management 4.6 Sales Pipeline Management 4.6 Contact Database 4.4 (521) 4.7 (259) Zoho CRM users appreciate its comprehensive and organized contact database, which they say centralizes customer information, including contact details, communication history, and notes. They find it valuable for targeted marketing, segmentation, and automation. Users also highlight its integration with other Zoho modules and third-party vendors, though some mention occasional issues with navigation and data capture. EngageBay CRM users, on the other hand, value its ease of use, fast database management, and robust tagging features. They find it simple to create and manage lists, saying that it offers easy import and export options. However, some users mention the need for better duplication management. Overall, users find Zoho CRM's contact database feature comprehensive and well-integrated, while they appreciate EngageBay CRM for its ease of use and efficient management. Contact Management 4.4 (1217) 4.7 (345) Zoho CRM users find its contact management feature vital for building and maintaining strong customer relationships. They appreciate its ability to centralize information, segment contacts, and integrate with other modules. Users also value the advanced search and filtering capabilities, though some mention occasional glitches and complexity. EngageBay CRM users, meanwhile, praise its ease of use, 360-degree contact view, and customization options. They find it straightforward to manage, track, and follow up with contacts, though some note issues with uploading existing contacts to new lists. In general, users value Zoho CRM for its comprehensive contact management and integration capabilities, while they find EngageBay CRM easy to use and customizable. Lead Management 4.4 (1180) 4.6 (223) Zoho CRM users appreciate its organized workflow for capturing and tracking leads, which they say includes automated follow-ups and lead scoring. They find it beneficial for qualifying leads, managing sales processes, and improving conversion rates. Some users, however, mention issues with data transitions and lead distribution. EngageBay CRM users value its intuitive lead management, easy tracking, and automation features. They find it helpful for segmenting and targeting leads, though some mention the need for UI improvements. Overall, users find Zoho CRM's lead management feature comprehensive and automation-friendly, while they appreciate EngageBay CRM for its intuitive and efficient lead tracking. Sales Pipeline Management 4.3 (846) 4.6 (189) Zoho CRM users appreciate its visual representation of the sales pipeline, drag-and-drop functionality, and customizable features. They find it useful for tracking deals, forecasting sales, and managing sales processes. Some users, however, mention the complexity of setting up automations. EngageBay CRM users value its easy setup, customization options, and Kanban view for tracking deals. They find it helpful for managing sales revenue and making informed decisions, though some note minor UI issues. In summary, users find Zoho CRM's sales pipeline management feature comprehensive and visually clear, while they appreciate EngageBay CRM for its ease of setup and customization. ## Pricing comparison ### Starting prices Zoho CRM $14.00 Per User (Per Month) Free Trial Free Version [View pricing plans](https://www.capterra.com/p/155928/Zoho-CRM/pricing/) EngageBay CRM $14.99 Per User (Per Month) Free Trial Free Version [View pricing plans](https://www.capterra.com/p/178819/EngageBay-Marketing/pricing/) ### Value-for-money analysis 4.3 (6969) 4.7 (907) An exploration of what reviewers say about both Zoho CRM's and EngageBay CRM's value for money finds that Zoho CRM reviewers see it as a versatile and affordable solution with extensive features, while EngageBay CRM reviewers comment on its cost-effective all-in-one platform suitable for small to medium-sized businesses. Reviewers appreciate Zoho CRM for its comprehensive range of tools, customization options, and integration capabilities at competitive prices. They find its various pricing tiers, including a free version, to be accessible for businesses of all sizes. However, some users mention that the cost can add up quickly, especially for advanced features, and note occasional issues with the pricing structure and customer support. As for EngageBay CRM, reviewers find it provides good value for money with its affordable pricing plans and extensive features, making it a popular choice for small businesses and startups. They highlight its user-friendly interface and the ability to consolidate multiple tools into one platform. Nonetheless, some users indicate that the pricing structure can be confusing and potentially expensive for larger teams or those requiring advanced functionalities. ## Integrations Popular Integrations Compare available integrations between Zoho CRM and EngageBay CRM. ### LinkedIn for Business Zoho CRM EngageBay CRM ### HubSpot CRM Zoho CRM EngageBay CRM ### Mailchimp Zoho CRM EngageBay CRM ### Zendesk Suite Zoho CRM EngageBay CRM ### Docusign Zoho CRM EngageBay CRM ### Jotform Zoho CRM EngageBay CRM ### Meta for Business Zoho CRM EngageBay CRM ### Twilio Zoho CRM EngageBay CRM Total Integrations 69 Gmail Users say that integrating Gmail with Zoho CRM helps track email responses and manage leads, noting that it simplifies communication and syncs calendars and events. Microsoft Outlook Reviewers mention that integrating Microsoft Outlook with Zoho CRM captures emails associated with contacts and syncs details, which they say improves communication and follow-ups. Mailchimp Users report that integrating Mailchimp with Zoho CRM keeps campaigns updated and manages mailing lists, citing that it simplifies marketing efforts and lead tracking. Zapier Reviewers state that integrating Zapier with Zoho CRM automates workflows and connects various apps, which they indicate saves time and enhances lead management. Zoho CRM Integrations (69) - [2iNova Practice Management Software](https://www.capterra.com/p/142255/V-Tech-Platinum-Veterinary-Software/) - [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/) - [Avaya Experience Platform](https://www.capterra.com/p/212871/Aura-Call-Center-Elite/) - [Bedrock Data](https://www.capterra.com/p/156578/BedrockData/) - [Box](https://www.capterra.com/p/148766/Box/) - [Dealfront](https://www.capterra.com/p/154835/Leadfeeder/) - [Docusign](https://www.capterra.com/p/121506/Docusign/) - [Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/) - [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) - [GetResponse](https://www.capterra.com/p/153948/GetResponse/) - [Gmail](https://www.capterra.com/p/202338/Gmail/) - [Google Ads](https://www.capterra.com/p/213339/Google-Ads/) - [Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/) - [Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/) - [Google Drive](https://www.capterra.com/p/161425/Drive/) - [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) - [GoTo Meeting](https://www.capterra.com/p/163332/GoToMeeting/) - [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) - [iQuoteXpress](https://www.capterra.com/p/119222/iQuote-Xpress/) - [Jotform](https://www.capterra.com/p/158456/JotForm-4-0/) - [Kixie PowerCall](https://www.capterra.com/p/135636/Kixie-PowerCall/) - [Klenty](https://www.capterra.com/p/147408/Klenty/) - [Knowlarity](https://www.capterra.com/p/240811/Knowlarity/) - [Kudosity](https://www.capterra.com/p/214344/BurstSMS/) - [LinkedIn for Business](https://www.capterra.com/p/213505/LinkedIn-for-Business/) - [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) - [mailparser.io](https://www.capterra.com/p/153243/mailparser-io/) - [Meta for Business](https://www.capterra.com/p/213257/Facebook/) - [Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/) - [Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) - [Operations Hub](https://www.capterra.com/p/226298/PieSync/) - [PandaDoc](https://www.capterra.com/p/131735/PandaDoc/) - [PayPal](https://www.capterra.com/p/207944/PayPal/) - [Proposify](https://www.capterra.com/p/133332/Proposify/) - [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) - [Quoter](https://www.capterra.com/p/117768/Socket/) - [QuoteWerks](https://www.capterra.com/p/135691/QuoteWerks/) - [RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/) - [Saasu](https://www.capterra.com/p/128919/Saasu/) - [Shopify](https://www.capterra.com/p/83891/Shopify/) - [SimplyCast](https://www.capterra.com/p/111290/SimplyCast/) - [Skyvia](https://www.capterra.com/p/146167/Skyvia/) - [Slack](https://www.capterra.com/p/135003/Slack/) - [SMS-Magic](https://www.capterra.com/p/210549/SMS-Magic-Interact/) - [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) - [Trello](https://www.capterra.com/p/211559/Trello/) - [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) - [Twitter/X](https://www.capterra.com/p/214056/Twitter/) - [Xero](https://www.capterra.com/p/120109/Xero/) - [Zapier](https://www.capterra.com/p/130182/Zapier/) - [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) - [Zoho Analytics](https://www.capterra.com/p/129749/Zoho-Analytics/) - [Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/) - [Zoho Billing](https://www.capterra.com/p/231293/Zoho-Subscriptions/) - [Zoho Books](https://www.capterra.com/p/163115/Zoho-Books/) - [Zoho Campaigns](https://www.capterra.com/p/253223/Zoho-Campaigns/) - [Zoho Cliq](https://www.capterra.com/p/167639/Zoho-Cliq/) - [Zoho Creator](https://www.capterra.com/p/211755/Zoho-Creator/) - [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) - [Zoho Expense](https://www.capterra.com/p/142384/Zoho-Expense/) - [Zoho Forms](https://www.capterra.com/p/227463/Zoho-Forms/) - [Zoho Mail](https://www.capterra.com/p/174694/Zoho-Mail/) - [Zoho Meeting](https://www.capterra.com/p/202121/Zoho-Meeting/) - [Zoho Projects](https://www.capterra.com/p/169455/Zoho-Projects/) - [Zoho SalesIQ](https://www.capterra.com/p/168135/Zoho-SalesIQ/) - [Zoho Sign](https://www.capterra.com/p/215876/Zoho-Sign/) - [Zoho Social](https://www.capterra.com/p/159351/Zoho-Social/) - [Zoho Survey](https://www.capterra.com/p/131426/Zoho-Survey/) - [Zoho Writer](https://www.capterra.com/p/152720/Zoho-Writer/) Total Integrations 32 Zapier Reviewers mention that integrating EngageBay CRM with Zapier enables seamless connection with various third-party applications, which they say enhances marketing automation, data synchronization, and overall workflow efficiency. EngageBay CRM Integrations (32) - [BulkSMS](https://www.capterra.com/p/234447/BulkSMS/) - [CallHippo](https://www.capterra.com/p/159578/CallHippo/) - [Docusign](https://www.capterra.com/p/121506/Docusign/) - [Exotel](https://www.capterra.com/p/233144/Exotel/) - [Google Contacts](https://www.capterra.com/p/203196/Google-Contacts/) - [Google Drive](https://www.capterra.com/p/161425/Drive/) - [Gravity Forms](https://www.capterra.com/p/206381/Gravity-Forms/) - [Gupshup](https://www.capterra.com/p/233786/Gupshup/) - [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) - [Intercom](https://www.capterra.com/p/134347/Intercom/) - [Jotform](https://www.capterra.com/p/158456/JotForm-4-0/) - [JustCall](https://www.capterra.com/p/157853/JustCall/) - [LinkedIn for Business](https://www.capterra.com/p/213505/LinkedIn-for-Business/) - [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) - [Mailgun](https://www.capterra.com/p/159630/Mailgun/) - [Make](https://www.capterra.com/p/154278/Integromat/) - [Meta for Business](https://www.capterra.com/p/213257/Facebook/) - [MightyCall](https://www.capterra.com/p/135394/MightyCall/) - [Pabbly Connect](https://www.capterra.com/p/205994/Pabbly-Connect/) - [Plivo](https://www.capterra.com/p/164618/Plivo/) - [RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/) - [RT DocuSign](https://www.capterra.com/p/180793/RT-DocuSign/) - [Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/) - [SendGrid](https://www.capterra.com/p/204113/SendGrid/) - [Shopify](https://www.capterra.com/p/83891/Shopify/) - [Stripe](https://www.capterra.com/p/123889/Stripe/) - [Teachable](https://www.capterra.com/p/147019/Teachable/) - [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) - [WordPress](https://www.capterra.com/p/131687/WordPress/) - [Xero](https://www.capterra.com/p/120109/Xero/) - [Zapier](https://www.capterra.com/p/130182/Zapier/) - [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) For each product, we show you the most common integrations according to our user reviews and analyze themes in what reviewers say to highlight what you need to know. ## How does the user experience compare on Zoho CRM vs EngageBay CRM? ### Overall rating 4.3 (6969) 4.7 (907) ### User interface Zoho CRM EngageBay CRM ### Customer service and support Zoho CRM Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 (Live rep) Chat EngageBay CRM Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 (Live rep) Chat ## What users say about the pros and cons of Zoho CRM vs EngageBay CRM Zoho CRM and EngageBay CRM are two options for crm software users to meet their business needs. Both products have been reviewed on Capterra. Check out what real users say about Zoho CRM vs EngageBay CRM to find the best fit for you. Users appreciate Zoho CRM for its comprehensive feature set, extensive customization options, and competitive pricing. They find its integration capabilities with other Zoho applications and third-party tools beneficial for enhancing productivity. At the same time, EngageBay CRM users value its affordability, all-in-one platform combining CRM, marketing, and sales tools, and exceptional customer support. They highlight its user-friendly interface and the cost-effectiveness of its robust feature set, making it suitable for small to medium-sized businesses. When it comes to cons, Zoho CRM users report issues with email management, customer support, and occasional user glitches. Meanwhile, EngageBay CRM users mention limitations in email management, issue resolution, and reporting analytics. \[[2](#source-item-2)\] Pros Zoho CRM Ben W Project AnalystLogistics and Supply Chain, 51 - 200 employeesUsed the software for: 1-2 years. “Zoho CRM made it easy to manage our Sales pipeline by providing a structured view of leads/deals, plentiful integration options, out of the box analytics and a helpful support team.“ March 4, 2026 Ben W Project AnalystLogistics and Supply Chain, 51 - 200 employeesUsed the software for: 1-2 years. “Zoho CRM is a solid product with a helpful support team and a strong product roadmap, Zoho CRM is a strong choice for any small business looking to manage their sales activity.“ March 4, 2026 EngageBay CRM NJ Nick J Marketing AnalystStaffing and Recruiting, 11 - 50 employeesUsed the software for: 6-12 months. “EngageBay is a reliable, cost-effective, and user-friendly solution that fits perfectly into our recruiting processes. If you're a small to mid-sized business looking for an all-in-one CRM that doesn’t overload you with complexity, EngageBay is absolutely worth it.“ December 10, 2025 Brian J Sales RepresentativeFood & Beverages, 11 - 50 employeesUsed the software for: 6-12 months. “Customer support is very attentive, the Deals section is nicely designed, and email marketing and sales basic goals have been achieved and organized for efficiency.“ January 14, 2026 Cons Zoho CRM Joseph T CEOProfessional Training & Coaching, 11 - 50 employeesUsed the software for: 6-12 months. “During that time, Zoho repeatedly threatened service suspension despite being unable to provide a functioning invoice or payment method. When a usable invoice and payment link were finally provided late on a Friday afternoon, Zoho suspended our services less than 48 hours later for “non-payment,” without prior notice that immediate payment was required and without allowing any reasonable payment window (e.g., net 7).“ February 11, 2026 Kritik K CeoComputer & Network Security, 51 - 200 employeesUsed the software for: 1-2 years. “Zoho CRM's biggest drawbacks are its steep learning curve due to a cluttered interface and inconsistent customer support response times for non-premium users.“ February 23, 2026 EngageBay CRM Jelyn T Marketing ManagerManagement Consulting, 11 - 50 employeesUsed the software for: 6-12 months. “There are also moments when load times or minor glitches slow things down slightly, which can interrupt the workflow when working on multiple outreach or campaign tasks in a row.“ December 4, 2025 HS Himanshu S Sales MangerE-Learning, 51 - 200 employeesUsed the software for: I used a free trial. “EngageBay CRM's main drawbacks include limited customization, scalability issues for growing businesses, occasional slow customer support, and a learning curve for advanced features.“ August 12, 2024 * * * Sources 1. Our research team identified features from vendor websites based on their analysis of what users find valuable or expect from crm software. This list is not exhaustive. For additional features, refer to the vendor’s website. 2. Review excerpts are passages extracted from longer reviews written by verified reviewers. We obtain these excerpts by applying an algorithm that considers factors including, but not limited to, length, topic coverage, and thematic relevance. Excerpts are evaluated for positive or negative sentiment and receive a sentiment score. They represent user opinion and do not represent the views of, nor constitute, an endorsement by Capterra or its affiliates. Excerpts are not edited for clarity or grammar. * * * Need Help Deciding Between Zoho CRM and EngageBay CRM? Talk to a Capterra advisor for free and get results within 15 minutes. Popular comparisons - [Zoho CRM vs Salesforce Sales Cloud](https://www.capterra.com/compare/61368-155928/Salesforce-vs-Zoho-CRM) - [Zoho CRM vs HubSpot CRM](https://www.capterra.com/compare/152373-155928/HubSpot-CRM-vs-Zoho-CRM) - [Zoho CRM vs Bigin by Zoho CRM](https://www.capterra.com/compare/155928-204998/Zoho-CRM-vs-Bigin-by-Zoho-CRM) - [Zoho CRM vs Dynamics 365](https://www.capterra.com/compare/155928-157279/Zoho-CRM-vs-Dynamics-365) - [Zoho CRM vs Pipedrive](https://www.capterra.com/compare/132666-155928/Pipedrive-vs-Zoho-CRM) - [EngageBay CRM vs HubSpot CRM](https://www.capterra.com/compare/152373-178819/HubSpot-CRM-vs-EngageBay-Marketing) - [EngageBay CRM vs Salesforce Sales Cloud](https://www.capterra.com/compare/61368-178819/Salesforce-vs-EngageBay-Marketing) - [EngageBay CRM vs Bigin by Zoho CRM](https://www.capterra.com/compare/178819-204998/EngageBay-Marketing-vs-Bigin-by-Zoho-CRM) - [EngageBay CRM vs Dynamics 365](https://www.capterra.com/compare/157279-178819/Dynamics-365-vs-EngageBay-Marketing) - [EngageBay CRM vs Kylas Sales CRM](https://www.capterra.com/compare/178819-210630/EngageBay-Marketing-vs-Kylas)