# Freshsales vs Bigin by Zoho CRM: Features and Cost Comparison 2026 | Capterra > Freshsales vs Bigin by Zoho CRM: Which crm tool is right for you? Dive into our detailed comparison of their features, costs, and user experience to make your decision. Source: https://www.capterra.com/compare/155563-204998/Freshsales-vs-Bigin-by-Zoho-CRM --- # Freshsales vs Bigin by Zoho CRM Features and Cost Comparison Last updated March 13th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Bigin by Zoho CRMFreshsales2/4 selected [Freshsales](https://www.capterra.com/p/155563/Freshsales/)[4.5 (621)](https://www.capterra.com/p/155563/Freshsales/reviews/) [Bigin by Zoho CRM](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/)[4.7 (722)](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/) [## Freshsales](https://www.capterra.com/p/155563/Freshsales/)[4.5 (621)](https://www.capterra.com/p/155563/Freshsales/reviews/) [## Bigin by Zoho CRM](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/)[4.7 (722)](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/) Starting Price $11.00/month Starting Price $11.00/month Value-for-Money 4.4 Functionality 4.4 Ease of Use 4.4 Customer Service 4.4 Starting Price $7.00/year Starting Price $7.00/year Value-for-Money 4.7 Functionality 4.5 Ease of Use 4.7 Customer Service 4.5 Reviews Sentiment Based on [621 reviews](https://www.capterra.com/p/155563/Freshsales/reviews/) Positive 566 Neutral 32 Negative 23 Positive 566 Neutral 32 Negative 23 Reviews Sentiment Based on [722 reviews](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/) Positive 704 Neutral 16 Negative 2 Positive 704 Neutral 16 Negative 2 Best for (according to reviews) - **Business size**: Small businesses account for 492 reviews (79%), suggesting strong market traction in this segment compared to midsize and enterprise organizations. - **Industry**: Information technology and services (17%), computer software (10%), and marketing and advertising (8%) collectively represent 35% of reviews, indicating broad adoption across tech-driven sectors. - **Use cases**: CRM (72%), sales tracking (39%), and lead management (38%) are key, highlighting Freshsales' focus on sales process optimization. Best for (according to reviews) - **Business size**: Small businesses account for 665 reviews, representing 98% of feedback, showing widespread use among this segment. - **Industry**: Information technology (10%), marketing and advertising (9%), and real estate (5%) together make up 24% of reviews, indicating diverse industry adoption. - **Use cases**: CRM (50%), lead management (23%), and sales tracking (20%) are the main applications, highlighting a focus on customer and sales processes. ## Reviewer verdict Freshsales Freshsales users find it best for businesses seeking a comprehensive and customizable CRM with strong lead management, automated follow-ups, and AI-driven insights. Reviewers highlight its robust contact database, extensive integration options such as Freshdesk, and structured sales pipeline management. They note that it offers good value for money with a range of pricing plans, though some mention challenges with email management and that advanced features may require higher-tier subscriptions. Bigin by Zoho CRM Bigin by Zoho CRM users consider it ideal for small businesses and startups looking for an affordable, intuitive CRM with streamlined contact and sales pipeline management. Reviewers appreciate its user-friendly interface, visual pipeline customization, and seamless integration with Zoho CRM for data migration. They mention that while it is cost-effective and easy to use, integration with non-Zoho tools is limited and advanced features may be lacking in the free version. ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Features comparison In the crm market, Freshsales and Bigin by Zoho CRM both offer a range of features, and comparing them goes beyond just looking at price. Understanding which functionalities align with your specific requirements can help maximize value and eliminate unnecessary spending. Below is a breakdown of the most critical aspects to consider. \[[1](#source-item-1)\] Key features rated by users Features selected based on 43,479 reviews from CRM users. about the Fit Score methodology. Fit Score methodology To calculate the Fit Score, our proprietary methodology factors in the following: - The importance level for each feature. By default, this is determined by user reviews. They can rate a feature Critical, High, Low, or Not Used. - Feedback from real users on how the product performs for each key feature, derived from verified user reviews and ratings. Please note: - To calculate the Fit Score, the number of reviews for those features and the actual rating carry the same weight. You might see that, in some cases, even though the ratings are the same, we still determine a winner because it had more reviews. - If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Freshsales 77%Fit Feature ratings Contact Database 4.3 Contact Management 4.2 Lead Management 4.1 Sales Pipeline Management 4.2 Bigin by Zoho CRM 83%Fit High performer Feature ratings Contact Database 4.6 Contact Management 4.6 Lead Management 4.5 Sales Pipeline Management 4.7 Contact Database 4.3 (66) 4.6 (167) Freshsales users appreciate the robust and customizable contact database, which they say allows them to store comprehensive details, run campaigns, and track interactions. They find it user-friendly and easy to navigate, mentioning that it offers various filters to sort data. However, some users report issues with adding, changing, and exporting contacts. Bigin by Zoho CRM users, on the other hand, value the ease of creating and managing contacts, the flexibility to customize fields, and the ability to store a large number of contacts. They find it intuitive and easy to use, though some mention the need for more detailed customization. Overall, Freshsales users value its comprehensive and customizable database, while Bigin users appreciate its ease of use and flexibility. Contact Management 4.2 (93) 4.6 (392) Freshsales users find contact management easy and efficient, saying that it offers capabilities to customize, update stages, and manage extensive data. They appreciate features like duplicate contact tracking and bulk emails, though some note the lack of a kanban view and integration with WhatsApp. Bigin by Zoho CRM users also find contact management intuitive and effective, highlighting features like email integration, activity tracking, and customizable fields. They appreciate the streamlined process and ease of use, though some suggest improvements in interface and customization. In general, users find both tools effective for contact management, with Freshsales offering extensive customization and Bigin providing a streamlined and intuitive experience. Lead Management 4.1 (69) 4.5 (367) Freshsales users praise its lead management, saying that it prioritizes high-potential leads, automates follow-ups, and tracks interactions. They find it user-friendly and efficient, mentioning features like lead scoring, activity tracking, and comprehensive reporting. However, some users mention the need for additional tools for pre-deal stage tracking. Bigin by Zoho CRM users also appreciate its lead management, noting the ease of capturing leads from various sources, segmenting them, and using automated workflows. They find it intuitive and effective for managing leads, though some mention the need for better fieldwork integration. Overall, Freshsales users value its comprehensive lead management features, while Bigin users appreciate its intuitive and automated workflows. Sales Pipeline Management 4.2 (78) 4.7 (383) Freshsales users find the sales pipeline management feature highly beneficial for tracking progress, setting priorities, and managing deals. They appreciate the structured approach, customizable deal stages, and automated follow-ups, though some suggest improvements in activity closure. Bigin by Zoho CRM users also value its sales pipeline management, highlighting the ease of customization, visual clarity, and multiple pipeline creation. They find it straightforward and effective for tracking sales stages and making decisions. In summary, Freshsales users appreciate its structured and customizable pipeline management, while Bigin users value its visual clarity and ease of use. ## Pricing comparison ### Starting prices Freshsales $11.00 Per User (Per Month) Free Trial Free Version [View pricing plans](https://www.capterra.com/p/155563/Freshsales/pricing/) Bigin by Zoho CRM $7.00 Per User (Per Year) Free Trial Free Version [View pricing plans](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/pricing/) ### Value-for-money analysis 4.4 (621) 4.7 (722) A comparison of how reviewers evaluate the value for money provided by both Freshsales and Bigin by Zoho CRM indicates that Freshsales reviewers find it offers a comprehensive set of features at competitive pricing, while Bigin by Zoho CRM reviewers appreciate its affordability and suitability for small businesses. Reviewers find Freshsales to be a cost-effective CRM solution, noting its competitive pricing and extensive features. They appreciate the availability of a free version and various pricing plans that cater to different business sizes. Users also highlight the integration capabilities and the option to add additional components as needed. However, some users mention that the subscription-based model can become expensive with multiple users, and certain advanced features are only available in higher-priced tiers. When it comes to Bigin by Zoho CRM, reviewers appreciate its affordability and user-friendly interface, particularly for small businesses and startups. They value the free trial and free version, which allow them to test the software before committing financially. Users also highlight the seamless integration with other Zoho apps and the cost-effective pricing structure. Nonetheless, some users feel that the premium plans can be expensive for small companies, and the free version lacks advanced features. ## Integrations Popular Integrations Compare available integrations between Freshsales and Bigin by Zoho CRM. ### Mailchimp Freshsales Bigin by Zoho CRM ### Google Workspace Freshsales Bigin by Zoho CRM ### Calendly Freshsales Bigin by Zoho CRM ### QuickBooks Online Freshsales Bigin by Zoho CRM ### Zapier Freshsales Bigin by Zoho CRM ### Meta for Business Freshsales Bigin by Zoho CRM ### Microsoft 365 Freshsales Bigin by Zoho CRM ### Gmail Freshsales Bigin by Zoho CRM Total Integrations 20 Freshdesk Users report that integrating Freshsales with Freshdesk allows seamless ticket management and customer support, which they note enhances post-sales communication and provides a comprehensive view of client interactions. Freshsales Integrations (20) - [Asana](https://www.capterra.com/p/184581/Asana-PM/) - [Calendly](https://www.capterra.com/p/148036/Calendly/) - [Docusign](https://www.capterra.com/p/121506/Docusign/) - [Freshchat](https://www.capterra.com/p/158117/Freshchat/) - [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) - [Gmail](https://www.capterra.com/p/202338/Gmail/) - [Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/) - [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) - [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) - [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) - [Meta for Business](https://www.capterra.com/p/213257/Facebook/) - [Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/) - [PandaDoc](https://www.capterra.com/p/131735/PandaDoc/) - [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) - [QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/) - [Segment](https://www.capterra.com/p/150621/Segment/) - [Slack](https://www.capterra.com/p/135003/Slack/) - [Trello](https://www.capterra.com/p/211559/Trello/) - [Xero](https://www.capterra.com/p/120109/Xero/) - [Zapier](https://www.capterra.com/p/130182/Zapier/) Total Integrations 79 Zoho CRM Users report that they integrate Zoho CRM with Bigin by Zoho CRM for advanced data management and seamless migration, noting that Bigin is ideal for startups while Zoho CRM offers more robust features. Bigin by Zoho CRM Integrations (79) - [AccuCare](https://www.capterra.com/p/119007/AccuCare/) - [Acefone](https://www.capterra.com/p/264770/Acefone/) - [Amazon Connect](https://www.capterra.com/p/234575/Amazon-Connect/) - [Anura](https://www.capterra.com/p/203045/Anura/) - [Avaya Cloud Office](https://www.capterra.com/p/212483/Avaya-IP-Office/) - [Calendly](https://www.capterra.com/p/148036/Calendly/) - [CloudConnect](https://www.capterra.com/p/195365/CloudConnect/) - [CloudTalk](https://www.capterra.com/p/182004/CloudTalk/) - [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/) - [Contaque](https://www.capterra.com/p/126745/Contaque/) - [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) - [Exotel](https://www.capterra.com/p/233144/Exotel/) - [Gmail](https://www.capterra.com/p/202338/Gmail/) - [Google Ads](https://www.capterra.com/p/213339/Google-Ads/) - [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) - [HoduCC](https://www.capterra.com/p/156136/HODUCC/) - [HoduPBX](https://www.capterra.com/p/208449/HoduPBX/) - [Intalk.io](https://www.capterra.com/p/199866/Intalk-io/) - [Intermedia Unite](https://www.capterra.com/p/181373/Unite/) - [Jive](https://www.capterra.com/p/189555/Jive/) - [Knowlarity](https://www.capterra.com/p/240811/Knowlarity/) - [LinkedIn for Business](https://www.capterra.com/p/213505/LinkedIn-for-Business/) - [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) - [Meetime](https://www.capterra.com/p/191361/Meetime/) - [Meta for Business](https://www.capterra.com/p/213257/Facebook/) - [Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/) - [Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) - [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) - [MyOperator](https://www.capterra.com/p/159433/MyOperator/) - [net2phone](https://www.capterra.com/p/170370/Hosted-PBX/) - [NeverBounce](https://www.capterra.com/p/175437/NeverBounce/) - [NUACOM](https://www.capterra.com/p/161267/NUACOM/) - [Ozonetel](https://www.capterra.com/p/241112/Ozonetel/) - [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) - [Ringover](https://www.capterra.com/p/169627/RingOver/) - [SanIPPBX](https://www.capterra.com/p/10020282/SanIPPBX/) - [Servetel](https://www.capterra.com/p/198854/Servetel/) - [Shopify](https://www.capterra.com/p/83891/Shopify/) - [Shopify Plus](https://www.capterra.com/p/171845/Shopify-Plus/) - [SMS-Magic](https://www.capterra.com/p/210549/SMS-Magic-Interact/) - [SparkTG VCC](https://www.capterra.com/p/137672/IVR/) - [Telecmi](https://www.capterra.com/p/191986/Telecmi/) - [TelTel](https://www.capterra.com/p/173707/TelTel/) - [The Real PBX](https://www.capterra.com/p/199867/The-Real-PBX/) - [TikTok](https://www.capterra.com/p/237591/TikTok/) - [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) - [Vodia PBX](https://www.capterra.com/p/159316/Vodia-PBX/) - [Voicespin](https://www.capterra.com/p/183538/Voicespin/) - [VoIPstudio](https://www.capterra.com/p/162502/VoIPstudio/) - [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/) - [Wildix](https://www.capterra.com/p/218251/Wildix/) - [Xelion](https://www.capterra.com/p/197275/Xelion/) - [Yeastar Cloud PBX](https://www.capterra.com/p/208836/Yeastar-Cloud-PBX/) - [Zapier](https://www.capterra.com/p/130182/Zapier/) - [ZeroBounce](https://www.capterra.com/p/169340/ZeroBounce/) - [Zoho Analytics](https://www.capterra.com/p/129749/Zoho-Analytics/) - [Zoho Books](https://www.capterra.com/p/163115/Zoho-Books/) - [Zoho Campaigns](https://www.capterra.com/p/253223/Zoho-Campaigns/) - [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) - [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) - [Zoho Directory](https://www.capterra.com/p/10014006/Zoho-Directory/) - [Zoho Flow](https://www.capterra.com/p/227460/Zoho-Flow/) - [Zoho Forms](https://www.capterra.com/p/227463/Zoho-Forms/) - [Zoho FSM](https://www.capterra.com/p/10014004/Zoho-FSM/) - [Zoho Invoice](https://www.capterra.com/p/163114/Zoho-Invoice/) - [Zoho LandingPage](https://www.capterra.com/p/10005661/Zoho-LandingPage/) - [Zoho Mail](https://www.capterra.com/p/174694/Zoho-Mail/) - [Zoho Marketing Automation](https://www.capterra.com/p/233707/Zoho-Marketing-Automation/) - [Zoho Meeting](https://www.capterra.com/p/202121/Zoho-Meeting/) - [Zoho OneAuth](https://www.capterra.com/p/10020717/Zoho-OneAuth/) - [Zoho Projects](https://www.capterra.com/p/169455/Zoho-Projects/) - [Zoho SalesIQ](https://www.capterra.com/p/168135/Zoho-SalesIQ/) - [Zoho Sign](https://www.capterra.com/p/215876/Zoho-Sign/) - [Zoho Sites](https://www.capterra.com/p/227440/Zoho-Sites/) - [Zoho Voice](https://www.capterra.com/p/251900/Zoho-Voice/) - [Zoho Workplace](https://www.capterra.com/p/233604/Zoho-Workplace/) - [Zoho Writer](https://www.capterra.com/p/152720/Zoho-Writer/) - [Zoho ZeptoMail](https://www.capterra.com/p/236582/ZeptoMail/) - [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) For each product, we show you the most common integrations according to our user reviews and analyze themes in what reviewers say to highlight what you need to know. ## How does the user experience compare on Freshsales vs Bigin by Zoho CRM? ### Overall rating 4.5 (621) 4.7 (722) ### User interface Freshsales Bigin by Zoho CRM ### Customer service and support Freshsales Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 (Live rep) Chat Bigin by Zoho CRM Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 (Live rep) Chat ## What users say about the pros and cons of Freshsales vs Bigin by Zoho CRM Freshsales and Bigin by Zoho CRM are two options for crm software users to meet their business needs. Both products have been reviewed on Capterra. Check out what real users say about Freshsales vs Bigin by Zoho CRM to find the best fit for you. Users appreciate Freshsales for its intuitive lead tracking, noting its automated follow-up system and AI-driven insights that help prioritize and nurture leads efficiently. They also find it a comprehensive CRM software with essential features like lead capture and contact management. Additionally, reviewers value its integration capabilities, highlighting its compatibility with various tools and platforms. At the same time, Bigin by Zoho CRM is favored by users for its suitability for small businesses, offering a user-friendly and affordable CRM experience. They also commend its sales pipeline management for its visual and customizable pipelines, and its competitive pricing. As for the cons, Freshsales users mention issues with email management, citing difficulties with scheduling emails and managing spam. Meanwhile, Bigin by Zoho CRM users find its integration options limited, particularly with non-Zoho tools and certain third-party applications. \[[2](#source-item-2)\] Pros Freshsales ET Ellie T Learn Support CoordinatorE-Learning, 11 - 50 employeesUsed the software for: More than 2 years. “The analytics section allow you to create reports that can update themselves, making it easy to monitor and view necessary information, the reports also easily convert to an Excel Spreadsheet.“ June 17, 2024 SC SooHoon C Co-FounderComputer Software, 2 - 10 employeesUsed the software for: 6-12 months. “The intuitive lead scoring and automated follow-up system helped us prioritize high-potential leads, maintaining consistent communication with minimal manual effort.“ July 10, 2024 Bigin by Zoho CRM AK V VP - SalesComputer Software, 11 - 50 employeesUsed the software for: I used a free trial. “It is value for money - helps manage my teams pipeline and have a single platform to manage all my leads and team performance.“ December 17, 2025 RM Rahul Dev M CEOIndustrial Automation, 11 - 50 employeesUsed the software for: More than 2 years. “Additionally, the seamless integration with Zoho Campaigns allows for effective lead nurturing and email marketing directly linked to CRM data, enhancing both sales and marketing alignment.“ May 8, 2025 Cons Freshsales ET Ellie T Learn Support CoordinatorE-Learning, 11 - 50 employeesUsed the software for: More than 2 years. “The system only allows for a certain amount of field's per customer, meaning you have to make learning records for the courses, which are on a different page from their profile and are not as easy to view.“ June 17, 2024 S. A Operations ManagerHospitality, 2 - 10 employeesUsed the software for: 1-2 years. “It wasn't made crystal clear when we signed up and in hindsight it's a bit too much of a risk for us, we're in tourism so we work hard on weekends.“ February 26, 2026 Bigin by Zoho CRM Clarisa P COOIndustrial Automation, 2 - 10 employeesUsed the software for: I used a free trial. “This can limit the evaluation during the free trial for teams that need stronger process control“ January 6, 2026 AB Andrea B Business and Partnership AssociatePerforming Arts, 11 - 50 employeesUsed the software for: 6-12 months. “A lot of features that I don't need/won't use - would be nice to be able to remove them completely from home page or even have very basic option for purchase (I only need the contacts/company tracking feature)“ May 14, 2024 * * * Sources 1. Our research team identified features from vendor websites based on their analysis of what users find valuable or expect from crm software. This list is not exhaustive. For additional features, refer to the vendor’s website. 2. Review excerpts are passages extracted from longer reviews written by verified reviewers. We obtain these excerpts by applying an algorithm that considers factors including, but not limited to, length, topic coverage, and thematic relevance. Excerpts are evaluated for positive or negative sentiment and receive a sentiment score. They represent user opinion and do not represent the views of, nor constitute, an endorsement by Capterra or its affiliates. Excerpts are not edited for clarity or grammar. * * * Need Help Deciding Between Freshsales and Bigin by Zoho CRM? Talk to a Capterra advisor for free and get results within 15 minutes. 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