# Freshsales vs EngageBay CRM: Features and Cost Comparison 2026 | Capterra > Freshsales vs EngageBay CRM: Which crm tool is right for you? Dive into our detailed comparison of their features, costs, and user experience to make your decision. Source: https://www.capterra.com/compare/155563-178819/Freshsales-vs-EngageBay-Marketing --- # Freshsales vs EngageBay CRM Features and Cost Comparison Last updated March 13th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: EngageBay CRMFreshsales2/4 selected [Freshsales](https://www.capterra.com/p/155563/Freshsales/)[4.5 (621)](https://www.capterra.com/p/155563/Freshsales/reviews/) [EngageBay CRM](https://www.capterra.com/p/178819/EngageBay-Marketing/)[4.7 (907)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/) [## Freshsales](https://www.capterra.com/p/155563/Freshsales/)[4.5 (621)](https://www.capterra.com/p/155563/Freshsales/reviews/) [## EngageBay CRM](https://www.capterra.com/p/178819/EngageBay-Marketing/)[4.7 (907)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/) Starting Price $11.00/month Starting Price $11.00/month Value-for-Money 4.4 Functionality 4.4 Ease of Use 4.4 Customer Service 4.4 Starting Price $14.99/month Starting Price $14.99/month Value-for-Money 4.7 Functionality 4.6 Ease of Use 4.5 Customer Service 4.8 Reviews Sentiment Based on [621 reviews](https://www.capterra.com/p/155563/Freshsales/reviews/) Positive 566 Neutral 32 Negative 23 Positive 566 Neutral 32 Negative 23 Reviews Sentiment Based on [907 reviews](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/) Positive 878 Neutral 22 Negative 7 Positive 878 Neutral 22 Negative 7 Best for (according to reviews) - **Business size**: Small businesses account for 492 reviews (79%), suggesting strong market traction in this segment compared to midsize and enterprise organizations. - **Industry**: Information technology and services (17%), computer software (10%), and marketing and advertising (8%) collectively represent 35% of reviews, indicating broad adoption across tech-driven sectors. - **Use cases**: CRM (72%), sales tracking (39%), and lead management (38%) are key, highlighting Freshsales' focus on sales process optimization. Best for (according to reviews) - **Business size**: Small businesses account for 833 reviews, representing 93% of feedback, indicating strong adoption among this segment. - **Industry**: Marketing & advertising, IT services, and computer software together contribute 32% of reviews, highlighting diverse industry usage. - **Use cases**: CRM (59%), email marketing (52%), and all-in-one marketing platform (22%) are the main use cases, reflecting a focus on integrated marketing solutions. ## Reviewer verdict Freshsales Freshsales users find it best for businesses seeking a customizable and detailed CRM platform, appreciating its comprehensive contact and lead management, structured sales pipeline, and integration with tools like Freshdesk. Reviewers highlight its competitive pricing and scalable plans, though they mention some issues with email management and billing practices. EngageBay CRM EngageBay CRM users consider it ideal for small to medium-sized businesses looking for an affordable, all-in-one solution that combines sales, marketing, and customer support. Reviewers value its intuitive contact and lead management, user-friendly pipeline, and integration with Zapier, while noting occasional limitations in email management and support responsiveness. ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Features comparison When looking at crm tools like Freshsales and EngageBay CRM, price is just one factor to consider. Understanding their features and differences can help determine which one best suits your needs, maximizing efficiency while avoiding unnecessary costs. Here's how they compare in key areas that matter most. \[[1](#source-item-1)\] Key features rated by users Features selected based on 43,479 reviews from CRM users. about the Fit Score methodology. Fit Score methodology To calculate the Fit Score, our proprietary methodology factors in the following: - The importance level for each feature. By default, this is determined by user reviews. They can rate a feature Critical, High, Low, or Not Used. - Feedback from real users on how the product performs for each key feature, derived from verified user reviews and ratings. Please note: - To calculate the Fit Score, the number of reviews for those features and the actual rating carry the same weight. You might see that, in some cases, even though the ratings are the same, we still determine a winner because it had more reviews. - If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Freshsales 77%Fit Feature ratings Contact Database 4.3 Contact Management 4.2 Lead Management 4.1 Sales Pipeline Management 4.2 EngageBay CRM 83%Fit High performer Feature ratings Contact Database 4.7 Contact Management 4.7 Lead Management 4.6 Sales Pipeline Management 4.6 Contact Database 4.3 (66) 4.7 (259) Freshsales users appreciate the customizable and user-friendly contact database, which they say allows them to create lists based on various criteria and use filters to find specific contacts. They value the ability to store comprehensive contact details and historical data, although some users report issues with adding and exporting contacts. EngageBay CRM users, on the other hand, find the contact database easy to use and maintain, mentioning features like automated list creation, robust tagging, and seamless integration with other systems. They mention that it is fast and customizable, though some users would like better duplication management. Overall, users value Freshsales for its detailed and customizable contact database, while they appreciate EngageBay CRM for its ease of use and integration capabilities. Contact Management 4.2 (93) 4.7 (345) Freshsales users find contact management easy and efficient, appreciating the ability to gather all contact information in one place, customize data, and manage contacts seamlessly. They appreciate features like bulk emails, sequence management, and duplicate contact tracking. However, some users mention the need for improvements in the kanban view and WhatsApp integration. EngageBay CRM users also find contact management straightforward and effective, highlighting the 360-degree contact view, ease of organizing contacts, and the ability to create follow-ups and tasks. They note that while the system is generally user-friendly, there are some issues with uploading existing contacts to new lists. In summary, users find Freshsales effective for comprehensive contact management, while they value EngageBay CRM for its ease of use and organizational capabilities. Lead Management 4.1 (69) 4.6 (223) Freshsales users highlight the importance of lead management for prioritizing high-potential leads through scoring and automating follow-ups. They appreciate the comprehensive interaction tracking and the ability to add activities, notes, and reminders on leads. However, some users mention the need for another tool to track leads in the pre-deal stage. EngageBay CRM users find lead management intuitive and helpful, appreciating features like lead scoring, automation, and easy tracking of leads. They appreciate the ability to segment and target leads with bespoke messaging and the overall ease of managing leads. Overall, users value Freshsales for its detailed lead management and automation, while they appreciate EngageBay CRM for its intuitive and helpful lead management features. Sales Pipeline Management 4.2 (78) 4.6 (189) Freshsales users find the sales pipeline management feature highly beneficial, saying that it provides a structured approach to tracking progress and setting priorities. They appreciate the ability to customize deal stages, track estimated revenue, and manage deals and activities on the dashboard. Some users mention the need for automatic closure of activities related to churned deals. EngageBay CRM users also value the sales pipeline management feature, noting the drag-and-drop UI, customization options, and the ability to view pipelines in a kanban view. They find it easy to set up and use, though some users suggest improvements in the UI. In general, users find Freshsales effective for structured sales pipeline management, while they appreciate EngageBay CRM for its user-friendly and customizable pipeline management. ## Pricing comparison ### Starting prices Freshsales $11.00 Per User (Per Month) Free Trial Free Version [View pricing plans](https://www.capterra.com/p/155563/Freshsales/pricing/) EngageBay CRM $14.99 Per User (Per Month) Free Trial Free Version [View pricing plans](https://www.capterra.com/p/178819/EngageBay-Marketing/pricing/) ### Value-for-money analysis 4.4 (621) 4.7 (907) A dive into reviewer perceptions about the value for money of both Freshsales and EngageBay CRM demonstrates that Freshsales reviewers consider it to offer competitive pricing and a comprehensive feature set, while EngageBay CRM reviewers comment on its affordability and all-in-one platform for small to medium-sized businesses. Reviewers find Freshsales to be cost-effective, with various pricing plans that cater to different business sizes and needs. They appreciate the free trial, affordable subscription options, and the ability to scale as the business grows. Users also value the integration with other tools and the comprehensive features offered at a competitive price. However, some users mention that the subscription-based model can become expensive with multiple users, and certain advanced features are only available in higher-priced tiers. When it comes to EngageBay CRM, reviewers appreciate its affordability and the consolidation of marketing, sales, and customer service tools into a single platform. They find it to be a cost-effective solution for small businesses, highlighting the generous free plan and the wide range of features available at a reasonable price. However, some users note that the pricing structure can be complex and may become expensive as the business grows, particularly for additional features and higher-tier plans. ## Integrations Popular Integrations Compare available integrations between Freshsales and EngageBay CRM. ### HubSpot CRM Freshsales EngageBay CRM ### Mailchimp Freshsales EngageBay CRM ### Zapier Freshsales EngageBay CRM ### Xero Freshsales EngageBay CRM ### Meta for Business Freshsales EngageBay CRM ### Docusign Freshsales EngageBay CRM ### Google Workspace Freshsales EngageBay CRM ### Salesforce Platform Freshsales EngageBay CRM Total Integrations 20 Freshdesk Users report that integrating Freshsales with Freshdesk allows seamless ticket management and customer support, which they note enhances post-sales communication and provides a comprehensive view of client interactions. Freshsales Integrations (20) - [Asana](https://www.capterra.com/p/184581/Asana-PM/) - [Calendly](https://www.capterra.com/p/148036/Calendly/) - [Docusign](https://www.capterra.com/p/121506/Docusign/) - [Freshchat](https://www.capterra.com/p/158117/Freshchat/) - [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) - [Gmail](https://www.capterra.com/p/202338/Gmail/) - [Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/) - [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) - [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) - [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) - [Meta for Business](https://www.capterra.com/p/213257/Facebook/) - [Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/) - [PandaDoc](https://www.capterra.com/p/131735/PandaDoc/) - [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) - [QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/) - [Segment](https://www.capterra.com/p/150621/Segment/) - [Slack](https://www.capterra.com/p/135003/Slack/) - [Trello](https://www.capterra.com/p/211559/Trello/) - [Xero](https://www.capterra.com/p/120109/Xero/) - [Zapier](https://www.capterra.com/p/130182/Zapier/) Total Integrations 32 Zapier Reviewers mention that integrating EngageBay CRM with Zapier enables seamless connection with various third-party applications, which they say enhances marketing automation, data synchronization, and overall workflow efficiency. EngageBay CRM Integrations (32) - [BulkSMS](https://www.capterra.com/p/234447/BulkSMS/) - [CallHippo](https://www.capterra.com/p/159578/CallHippo/) - [Docusign](https://www.capterra.com/p/121506/Docusign/) - [Exotel](https://www.capterra.com/p/233144/Exotel/) - [Google Contacts](https://www.capterra.com/p/203196/Google-Contacts/) - [Google Drive](https://www.capterra.com/p/161425/Drive/) - [Gravity Forms](https://www.capterra.com/p/206381/Gravity-Forms/) - [Gupshup](https://www.capterra.com/p/233786/Gupshup/) - [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) - [Intercom](https://www.capterra.com/p/134347/Intercom/) - [Jotform](https://www.capterra.com/p/158456/JotForm-4-0/) - [JustCall](https://www.capterra.com/p/157853/JustCall/) - [LinkedIn for Business](https://www.capterra.com/p/213505/LinkedIn-for-Business/) - [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) - [Mailgun](https://www.capterra.com/p/159630/Mailgun/) - [Make](https://www.capterra.com/p/154278/Integromat/) - [Meta for Business](https://www.capterra.com/p/213257/Facebook/) - [MightyCall](https://www.capterra.com/p/135394/MightyCall/) - [Pabbly Connect](https://www.capterra.com/p/205994/Pabbly-Connect/) - [Plivo](https://www.capterra.com/p/164618/Plivo/) - [RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/) - [RT DocuSign](https://www.capterra.com/p/180793/RT-DocuSign/) - [Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/) - [SendGrid](https://www.capterra.com/p/204113/SendGrid/) - [Shopify](https://www.capterra.com/p/83891/Shopify/) - [Stripe](https://www.capterra.com/p/123889/Stripe/) - [Teachable](https://www.capterra.com/p/147019/Teachable/) - [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) - [WordPress](https://www.capterra.com/p/131687/WordPress/) - [Xero](https://www.capterra.com/p/120109/Xero/) - [Zapier](https://www.capterra.com/p/130182/Zapier/) - [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) For each product, we show you the most common integrations according to our user reviews and analyze themes in what reviewers say to highlight what you need to know. ## How does the user experience compare on Freshsales vs EngageBay CRM? ### Overall rating 4.5 (621) 4.7 (907) ### User interface Freshsales EngageBay CRM ### Customer service and support Freshsales Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 (Live rep) Chat EngageBay CRM Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 (Live rep) Chat ## What users say about the pros and cons of Freshsales vs EngageBay CRM Freshsales and EngageBay CRM are two software tools that have been evaluated and reviewed on Capterra by verified reviewers. Read genuine feedback from users to see how Freshsales compares to EngageBay CRM and decide which one is the best fit for your needs. Users appreciate Freshsales for its intuitive lead tracking, which they say helps prioritize high-potential leads and streamline sales processes. Reviewers also value its comprehensive CRM software, noting its extensive features and affordability. Additionally, users highlight Freshsales' strong integration capabilities with various tools and platforms. When it comes to EngageBay CRM, users commend its competitive pricing, indicating it offers robust features at a reasonable cost. Reviewers also appreciate its all-in-one CRM solutions, which integrate sales, marketing, and customer support tools. Moreover, users praise EngageBay CRM's customer support for being prompt and helpful. As for the cons, Freshsales users report issues with email management, citing difficulties with scheduling and spam handling. They also mention dissatisfaction with billing practices and frequent bugs. Meanwhile, EngageBay CRM users note limitations in email management, such as daily send limits and emails landing in spam. They also express concerns about issue resolution, indicating slow support responses and persistent bugs. \[[2](#source-item-2)\] Pros Freshsales ET Ellie T Learn Support CoordinatorE-Learning, 11 - 50 employeesUsed the software for: More than 2 years. “The analytics section allow you to create reports that can update themselves, making it easy to monitor and view necessary information, the reports also easily convert to an Excel Spreadsheet.“ June 17, 2024 SC SooHoon C Co-FounderComputer Software, 2 - 10 employeesUsed the software for: 6-12 months. “The intuitive lead scoring and automated follow-up system helped us prioritize high-potential leads, maintaining consistent communication with minimal manual effort.“ July 10, 2024 EngageBay CRM NJ Nick J Marketing AnalystStaffing and Recruiting, 11 - 50 employeesUsed the software for: 6-12 months. “EngageBay is a reliable, cost-effective, and user-friendly solution that fits perfectly into our recruiting processes. If you're a small to mid-sized business looking for an all-in-one CRM that doesn’t overload you with complexity, EngageBay is absolutely worth it.“ December 10, 2025 Brian J Sales RepresentativeFood & Beverages, 11 - 50 employeesUsed the software for: 6-12 months. “Customer support is very attentive, the Deals section is nicely designed, and email marketing and sales basic goals have been achieved and organized for efficiency.“ January 14, 2026 Cons Freshsales ET Ellie T Learn Support CoordinatorE-Learning, 11 - 50 employeesUsed the software for: More than 2 years. “The system only allows for a certain amount of field's per customer, meaning you have to make learning records for the courses, which are on a different page from their profile and are not as easy to view.“ June 17, 2024 S. A Operations ManagerHospitality, 2 - 10 employeesUsed the software for: 1-2 years. “It wasn't made crystal clear when we signed up and in hindsight it's a bit too much of a risk for us, we're in tourism so we work hard on weekends.“ February 26, 2026 EngageBay CRM Jelyn T Marketing ManagerManagement Consulting, 11 - 50 employeesUsed the software for: 6-12 months. “There are also moments when load times or minor glitches slow things down slightly, which can interrupt the workflow when working on multiple outreach or campaign tasks in a row.“ December 4, 2025 HS Himanshu S Sales MangerE-Learning, 51 - 200 employeesUsed the software for: I used a free trial. “EngageBay CRM's main drawbacks include limited customization, scalability issues for growing businesses, occasional slow customer support, and a learning curve for advanced features.“ August 12, 2024 * * * Sources 1. Our research team identified features from vendor websites based on their analysis of what users find valuable or expect from crm software. This list is not exhaustive. For additional features, refer to the vendor’s website. 2. Review excerpts are passages extracted from longer reviews written by verified reviewers. We obtain these excerpts by applying an algorithm that considers factors including, but not limited to, length, topic coverage, and thematic relevance. Excerpts are evaluated for positive or negative sentiment and receive a sentiment score. They represent user opinion and do not represent the views of, nor constitute, an endorsement by Capterra or its affiliates. Excerpts are not edited for clarity or grammar. * * * Need Help Deciding Between Freshsales and EngageBay CRM? Talk to a Capterra advisor for free and get results within 15 minutes. 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