# Freshsales vs Dynamics 365: Features and Cost Comparison 2026 | Capterra > Freshsales vs Dynamics 365: Which crm tool is right for you? Dive into our detailed comparison of their features, costs, and user experience to make your decision. Source: https://www.capterra.com/compare/155563-157279/Freshsales-vs-Dynamics-365 --- # Freshsales vs Dynamics 365 Features and Cost Comparison Last updated March 15th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: FreshsalesDynamics 3652/4 selected [Freshsales](https://www.capterra.com/p/155563/Freshsales/)[4.5 (621)](https://www.capterra.com/p/155563/Freshsales/reviews/) [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.4 (5809)](https://www.capterra.com/p/157279/Dynamics-365/reviews/) [## Freshsales](https://www.capterra.com/p/155563/Freshsales/)[4.5 (621)](https://www.capterra.com/p/155563/Freshsales/reviews/) [## Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.4 (5809)](https://www.capterra.com/p/157279/Dynamics-365/reviews/) Starting Price $11.00/month Starting Price $11.00/month Value-for-Money 4.4 Functionality 4.4 Ease of Use 4.4 Customer Service 4.4 Starting Price $50.00/month Starting Price $50.00/month Value-for-Money 4.1 Functionality 4.3 Ease of Use 4.1 Customer Service 4.2 Reviews Sentiment Based on [621 reviews](https://www.capterra.com/p/155563/Freshsales/reviews/) Positive 566 Neutral 32 Negative 23 Positive 566 Neutral 32 Negative 23 Reviews Sentiment Based on [5,809 reviews](https://www.capterra.com/p/157279/Dynamics-365/reviews/) Positive 5,127 Neutral 547 Negative 135 Positive 5,127 Neutral 547 Negative 135 Best for (according to reviews) - **Business size**: Small businesses account for 492 reviews (79%), suggesting strong market traction in this segment compared to midsize and enterprise organizations. - **Industry**: Information technology and services (17%), computer software (10%), and marketing and advertising (8%) collectively represent 35% of reviews, indicating broad adoption across tech-driven sectors. - **Use cases**: CRM (72%), sales tracking (39%), and lead management (38%) are key, highlighting Freshsales' focus on sales process optimization. Best for (according to reviews) - **Business size**: Small businesses account for 47% of reviews (2,750), suggesting strong market traction in this segment compared to enterprise (16%) and midsize (14%) organizations. - **Industry**: Computer software, IT services, and education management together represent 23% of reviews, indicating adoption across technology and educational sectors. - **Use cases**: CRM (34%), business management (33%), and dashboard (17%) functions are frequently cited, highlighting its role in customer and operational management. ## Not a match? Find software alternatives tailored to your priorities. These software suggestions are similar to those you’re currently comparing. Highest Rated ### Brevo 4.6 (3,406) * * * Starting Price $9.00 Usage Based,Per Month Free Trial Free Version * * * User rating 94% of reviewers rated it above 4 stars * * * ### Smartsheet 4.5 (3,479) * * * Starting Price $12.00 Per User,Per Month Free Trial Free Version * * * User rating 92% of reviewers rated it above 4 stars * * * ### NetSuite 4.2 (1,991) * * * Starting Price Contact vendor for pricing Free Trial Free Version * * * User rating 85% of reviewers rated it above 4 stars * * * ### Bitrix24 4.2 (983) * * * Starting Price €61.00 Flat Rate,Per Month Free Trial Free Version * * * User rating 82% of reviewers rated it above 4 stars * * * ## Reviewer verdict Freshsales Freshsales users find it best for businesses seeking an intuitive and customizable CRM with efficient lead and sales pipeline management, affordable pricing, and strong integration capabilities, such as with Freshdesk for enhanced customer support. Reviewers appreciate its user-friendly contact and lead management features, though they mention occasional issues with email management and support. Dynamics 365 Dynamics 365 reviewers consider it ideal for organizations that prioritize integration with Microsoft products like Outlook, Excel, and SharePoint, and need a centralized, secure CRM with advanced analytics and task automation. Users value its comprehensive suite of business applications and cloud-based solutions, though they note a steeper learning curve and higher pricing compared to alternatives. ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Features comparison When comparing Freshsales and Dynamics 365 in the crm space, it's important to look beyond price and assess the specific features each one offers. This ensures that the choice you make aligns with your needs and prevents unnecessary costs. Here's a look at some key factors to consider and how these options compare. \[[1](#source-item-1)\] Key features rated by users Features selected based on 43,479 reviews from CRM users. about the Fit Score methodology. Fit Score methodology To calculate the Fit Score, our proprietary methodology factors in the following: - The importance level for each feature. By default, this is determined by user reviews. They can rate a feature Critical, High, Low, or Not Used. - Feedback from real users on how the product performs for each key feature, derived from verified user reviews and ratings. Please note: - To calculate the Fit Score, the number of reviews for those features and the actual rating carry the same weight. You might see that, in some cases, even though the ratings are the same, we still determine a winner because it had more reviews. - If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Freshsales 77%Fit Feature ratings Contact Database 4.3 Contact Management 4.2 Lead Management 4.1 Sales Pipeline Management 4.2 Dynamics 365 82%Fit High performer Feature ratings Contact Database 4.5 Contact Management 4.4 Lead Management 4.4 Sales Pipeline Management 4.4 Contact Database 4.3 (66) 4.5 (366) Freshsales users appreciate the customizable and user-friendly contact database, which they say allows them to create lists based on various criteria and apply filters for easy searching. They value the ability to run campaigns and track email interactions, though some users mention issues with adding and exporting contacts. Dynamics 365 reviewers highlight the centralized and secure contact database, which they say integrates well with other Microsoft tools and offers robust data analysis capabilities. They find the customization options and segmentation features useful, though some users note difficulties during migration. Overall, users value Freshsales for its customization and ease of use, while they appreciate Dynamics 365 for its centralization and integration with Microsoft tools. Contact Management 4.2 (93) 4.4 (603) Freshsales users find contact management easy and customizable, with features that they say help manage extensive data, track duplicates, and communicate effectively through bulk emails and sequences. They appreciate the ability to update stages and add team members, though some users mention the lack of a Kanban view and integration with WhatsApp. Dynamics 365 reviewers value the seamless integration with Microsoft tools, centralized data, and advanced analytics. They appreciate the task automation and robust security, which they say enhance customer relationships and operational efficiency. In general, users think Freshsales offers ease of use and customization, while they value Dynamics 365 for its integration and advanced analytics. Lead Management 4.1 (69) 4.4 (400) Freshsales users find lead management efficient, with features like lead scoring, automated follow-ups, and comprehensive interaction tracking, which they say enhance their workflow. They appreciate the ability to add activities, notes, and reminders, though some users mention the need for another tool to track leads in the pre-deal stage. Dynamics 365 reviewers highlight the efficient lead tracking, nurturing, and conversion capabilities, with features like lead scoring, automated lead capture, and integration with other Microsoft applications. They value the customization and collaboration options, though some users note challenges with integrating leads from marketing automation tools. Overall, users think Freshsales enhances efficiency and conversion rates, while they find Dynamics 365 improves sales productivity and lead management. Sales Pipeline Management 4.2 (78) 4.4 (407) Freshsales users appreciate the structured approach to tracking progress and setting priorities in sales pipeline management, which they say helps in organizing their workflow. They value the ability to customize deal stages, track estimated revenue, and manage deals and activities, though some users mention the need for more customization options. Dynamics 365 reviewers highlight the visibility and control over the sales process, with features like visual representation, customization, and collaboration, which they find beneficial. They appreciate the integration with other modules and the ability to track opportunities and forecast sales, though some users note issues with data accuracy. In summary, users find Freshsales provides a structured and customizable pipeline management, while they value Dynamics 365 for its visibility, control, and integration capabilities. ## Pricing comparison ### Starting prices Freshsales $11.00 Per User (Per Month) Free Trial Free Version [View pricing plans](https://www.capterra.com/p/155563/Freshsales/pricing/) Dynamics 365 $50.00 Per User (Per Month) Free Trial Free Version [View pricing plans](https://www.capterra.com/p/157279/Dynamics-365/pricing/) ### Value-for-money analysis 4.4 (621) 4.1 (5809) A comparison of how reviewers evaluate the value for money provided by both Freshsales and Dynamics 365 indicates that Freshsales reviewers find it offers competitive pricing and a comprehensive feature set, while Dynamics 365 reviewers appreciate its extensive suite of business applications and cloud-based solutions. Reviewers find Freshsales to be cost-effective, highlighting its affordable pricing plans and the inclusion of essential CRM features. They appreciate the flexibility to scale as the business grows and the availability of a free trial. Some users mention that the free version is limited, and the subscription model can become expensive with multiple users. As for Dynamics 365, reviewers appreciate its comprehensive suite of integrated business applications, which they say streamlines various business processes. They value the cloud-based nature of the software, noting that it eliminates the need for expensive hardware. However, some users indicate that the licensing structure is complex and costly, especially for small businesses requiring multiple modules. ## Integrations Popular Integrations Compare available integrations between Freshsales and Dynamics 365. ### Microsoft 365 Freshsales Dynamics 365 ### PandaDoc Freshsales Dynamics 365 ### Docusign Freshsales Dynamics 365 ### HubSpot CRM Freshsales Dynamics 365 ### Microsoft Excel Freshsales Dynamics 365 ### Mailchimp Freshsales Dynamics 365 ### airSlate SignNow Freshsales Dynamics 365 ### Google Workspace Freshsales Dynamics 365 Total Integrations 20 Freshdesk Users report that integrating Freshsales with Freshdesk allows seamless ticket management and customer support, which they note enhances post-sales communication and provides a comprehensive view of client interactions. Freshsales Integrations (20) - [Asana](https://www.capterra.com/p/184581/Asana-PM/) - [Calendly](https://www.capterra.com/p/148036/Calendly/) - [Docusign](https://www.capterra.com/p/121506/Docusign/) - [Freshchat](https://www.capterra.com/p/158117/Freshchat/) - [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) - [Gmail](https://www.capterra.com/p/202338/Gmail/) - [Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/) - [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) - [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) - [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) - [Meta for Business](https://www.capterra.com/p/213257/Facebook/) - [Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/) - [PandaDoc](https://www.capterra.com/p/131735/PandaDoc/) - [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) - [QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/) - [Segment](https://www.capterra.com/p/150621/Segment/) - [Slack](https://www.capterra.com/p/135003/Slack/) - [Trello](https://www.capterra.com/p/211559/Trello/) - [Xero](https://www.capterra.com/p/120109/Xero/) - [Zapier](https://www.capterra.com/p/130182/Zapier/) Total Integrations 24 Microsoft Outlook Reviewers mention that Dynamics 365 integrates seamlessly with Outlook, which they note helps manage emails, calendars, and contacts efficiently, enhancing communication and lead tracking. Microsoft Excel Users report that Dynamics 365 integrates well with Excel, citing that it facilitates data import/export, report generation, and detailed data analysis, making it essential for business operations. Microsoft SharePoint Reviewers state that Dynamics 365 integrates smoothly with SharePoint, which they say enables efficient document management, secure storage, and collaboration, enhancing overall business workflow. Dynamics 365 Integrations (24) - [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) - [airSlate SignNow](https://www.capterra.com/p/154418/SignNow/) - [Ameyo](https://www.capterra.com/p/85852/Ameyo/) - [AskNicely](https://www.capterra.com/p/141434/AskNicely-for-NPS/) - [Campaign Monitor by Marigold](https://www.capterra.com/p/76928/Campaign-Monitor/) - [Docusign](https://www.capterra.com/p/121506/Docusign/) - [Five9](https://www.capterra.com/p/132405/Five9/) - [Gainsight CS](https://www.capterra.com/p/148980/Gainsight/) - [InsideView](https://www.capterra.com/p/178108/Apex/) - [Lattice Engines](https://www.capterra.com/p/167480/Predictive-Insights-Platform/) - [LinkedIn for Business](https://www.capterra.com/p/213505/LinkedIn-for-Business/) - [Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/) - [Microsoft Azure](https://www.capterra.com/p/16365/Azure/) - [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) - [Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) - [Microsoft Power BI](https://www.capterra.com/p/176586/Power-BI/) - [Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/) - [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) - [PandaDoc](https://www.capterra.com/p/131735/PandaDoc/) - [PROS Smart CPQ](https://www.capterra.com/p/79260/PROS-Smart-CPQ/) - [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) - [Sana Commerce](https://www.capterra.com/p/139645/Sana-Commerce/) - [SOFT4Spaces](https://www.capterra.com/p/169422/SOFT4-RealEstate/) - [Tacton CPQ](https://www.capterra.com/p/58632/Tacton-Configurator/) For each product, we show you the most common integrations according to our user reviews and analyze themes in what reviewers say to highlight what you need to know. ## How does the user experience compare on Freshsales vs Dynamics 365? ### Overall rating 4.5 (621) 4.4 (5809) ### User interface Freshsales Dynamics 365 ### Customer service and support Freshsales Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 (Live rep) Chat Dynamics 365 Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 (Live rep) Chat ## What users say about the pros and cons of Freshsales vs Dynamics 365 Both Freshsales and Dynamics 365 are solutions that have been reviewed by verified reviewers on Capterra. Check out what real users have to say about their experiences to see how Freshsales stacks up against Dynamics 365 and pick the one that fits best your needs. Users appreciate Freshsales for its intuitive lead tracking, which helps prioritize and nurture leads efficiently. They also find it a comprehensive CRM tool with affordable pricing and valuable features. Additionally, reviewers highlight its strong integration capabilities with other software and tools. Meanwhile, Dynamics 365 users value its seamless integration with Microsoft products, enhancing productivity and data sharing. They also praise its robust CRM management that covers various business operations and its effective task management tools that streamline processes and improve visibility. As for the cons, Freshsales users mention issues with email management, billing, and support, as well as persistent bugs. At the same time, Dynamics 365 users find its pricing high, the user interface challenging, and the learning curve steep. \[[2](#source-item-2)\] Pros Freshsales ET Ellie T Learn Support CoordinatorE-Learning, 11 - 50 employeesUsed the software for: More than 2 years. “The analytics section allow you to create reports that can update themselves, making it easy to monitor and view necessary information, the reports also easily convert to an Excel Spreadsheet.“ June 17, 2024 SC SooHoon C Co-FounderComputer Software, 2 - 10 employeesUsed the software for: 6-12 months. “The intuitive lead scoring and automated follow-up system helped us prioritize high-potential leads, maintaining consistent communication with minimal manual effort.“ July 10, 2024 Dynamics 365 LB Lucas B IT Service Desk AnalystFinancial Services, 501 - 1,000 employeesUsed the software for: 6-12 months. “My overall experience with Dynamics 365 has been strong because it brings so many moving parts of a business into one connected platform, making it easier to see the full picture and act on it. Once you get past the initial learning curve, the system feels powerful and flexible—automation, reporting, and integrations all work together to streamline daily operations.“ March 6, 2026 LB Lucas B IT Service Desk AnalystFinancial Services, 501 - 1,000 employeesUsed the software for: 6-12 months. “One of the things I liked most about Dynamics 365 is how seamlessly it brings different business functions together—sales, service, finance, operations, and marketing all live in one connected ecosystem.“ March 6, 2026 Cons Freshsales ET Ellie T Learn Support CoordinatorE-Learning, 11 - 50 employeesUsed the software for: More than 2 years. “The system only allows for a certain amount of field's per customer, meaning you have to make learning records for the courses, which are on a different page from their profile and are not as easy to view.“ June 17, 2024 S. A Operations ManagerHospitality, 2 - 10 employeesUsed the software for: 1-2 years. “It wasn't made crystal clear when we signed up and in hindsight it's a bit too much of a risk for us, we're in tourism so we work hard on weekends.“ February 26, 2026 Dynamics 365 Vaibhav C AnalystFinancial Services, 51 - 200 employeesUsed the software for: More than 2 years. “Another limitation is the lack of functionality to clearly distinguish between a quick “hi/hello” phone call and a more meaningful business conversation - both tend to be logged in the same way, which can be misleading when reviewing client engagement.“ February 9, 2026 Vaibhav C AnalystFinancial Services, 51 - 200 employeesUsed the software for: More than 2 years. “The search function, in particular, doesn’t always work as expected, making it frustrating when you’re trying to quickly find contacts or information.“ February 9, 2026 * * * Sources 1. Our research team identified features from vendor websites based on their analysis of what users find valuable or expect from crm software. This list is not exhaustive. For additional features, refer to the vendor’s website. 2. Review excerpts are passages extracted from longer reviews written by verified reviewers. We obtain these excerpts by applying an algorithm that considers factors including, but not limited to, length, topic coverage, and thematic relevance. Excerpts are evaluated for positive or negative sentiment and receive a sentiment score. They represent user opinion and do not represent the views of, nor constitute, an endorsement by Capterra or its affiliates. Excerpts are not edited for clarity or grammar. * * * Need Help Deciding Between Freshsales and Dynamics 365? Talk to a Capterra advisor for free and get results within 15 minutes. 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