# Compare FieldPulse vs ServiceWorks 2026 | Capterra > Unsure of what to choose? Check Capterra to compare FieldPulse and ServiceWorks based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/153475-183679/FieldPulse-vs-ServiceWorks --- # FieldPulse vs ServiceWorks Features and Cost Comparison Last updated May 7th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: FieldPulseServiceWorks2/4 selected [FieldPulse](https://www.capterra.com/p/153475/FieldPulse/)[4.6 (439)](https://www.capterra.com/p/153475/FieldPulse/reviews/) [ServiceWorks](https://www.capterra.com/p/183679/ServiceWorks/)[3.6 (115)](https://www.capterra.com/p/183679/ServiceWorks/reviews/) [## FieldPulse](https://www.capterra.com/p/153475/FieldPulse/)[4.6 (439)](https://www.capterra.com/p/153475/FieldPulse/reviews/) Starting Price Contact vendor Value-for-Money 4.5 Functionality 4.4 Ease of Use 4.5 Customer Service 4.7 Reviews Sentiment Based on [439 reviews](#user-reviews) Positive 409 Neutral 18 Negative 12 [## ServiceWorks](https://www.capterra.com/p/183679/ServiceWorks/)[3.6 (115)](https://www.capterra.com/p/183679/ServiceWorks/reviews/) Starting Price $948.00/year Value-for-Money 3.6 Functionality 3.6 Ease of Use 3.5 Customer Service 3.6 Reviews Sentiment WD AF CG Based on [115 reviews](#user-reviews) Positive 67 Neutral 22 Negative 26 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 6,103 reviews from field service management software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 85%Fit Not enough reviews Feature ratings Mobile Access 4.5 Scheduling 4.6 Billing & Invoicing 4.5 Quotes/Estimates 4.5 CRM 4.0 65%Fit Not enough reviews Feature ratings Mobile Access 3.3 Scheduling 4.0 Billing & Invoicing 3.5 Quotes/Estimates 3.7 CRM \-- User satisfaction User satisfaction 4.6 User reviews[439](https://www.capterra.com/p/153475/FieldPulse/reviews/) Ease of use 4.5 Functionality 4.4 Value for money 4.5 Customer support 4.7 User satisfaction 3.6 User reviews[115](https://www.capterra.com/p/183679/ServiceWorks/reviews/) Ease of use 3.5 Functionality 3.6 Value for money 3.6 Customer support 3.6 Price starts from Price starts from \-- - Free version - Free trial Price starts from $948Flat Rate, Per Year - Free version - Free trial Best for Best for FieldPulse is an all-in-one business management solution for field service teams. It brings scheduling, invoicing, CRM, and job tracking together in one easy-to-use platform. Best for 1\. Appliance and HVAC 2. Cleaning Service 3. Pest Control Service 4. Auto Repair 5. Fleet Management 5. Electrical and Plumbing 7. Landscaping and much more ## User reviews Pros & cons Ghanshyam S. JE Project Manager > "The scheduling and real-time status tracking features delivered the most immediate value I could assign, monitor, and follow up on tasks from a single dashboard without..." [See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7140032) SD Sherilynne D. Owner > "The system is clunky, with poor interconnection between components (services, estimates, invoices, purchase orders), requiring staff to have to click on multiple locations..." [See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7127322) JD Jeremy D. Operations Manager > "There are so many customization options available that it allows us to tailor everything to fit exactly how our business operates. Whether it’s workflows, job tracking, or..." [See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7136750) SK Stanley K. Plumber > "We are currently hindered by the lack of Canadian financing options like Acorn and an unsustainable $1,500 transaction limit on CardConnect that fails to accommodate our..." [See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7103320) KS Kim S. Office and Accounting Manager > "I like that it is user friendly, has an awesome and responsive customer support team, and diverse features that make it a one stop shop for estimating, invoicing, scheduling..." [See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7087983) SK Stanley K. Plumber > "Furthermore, the permission settings are far too restrictive, lacking the granularity to allow Team Managers to create forms, while the Operator AI has proven less accurate..." [See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7103320) CM Christi M. Bookkeeping > "What I like most about FieldPulse is the quick responses from customer support, and the ability to use templates for invoices." [See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7097455) JV Jessica V. Managing Partner > "We still haven't quite been able to successfully sync FieldPulse with Quickbooks Online, mostly because of over a decade of pre-existing Client Lists from 2 different..." [See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7130471) AZ Andrew Z. Operations Manager > "FieldPulse has allowed us to better track and maintain our field services for less monthly costs than our old software." [See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7102937) AA Astrid A. Dispatch > "Some downsides include not having a feature to help our plumbers write estimates or invoices, but we know this will come with time." [See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7097329) DM Davis M. Owner > "Our account rep, \[sensitive content hidden\], didn’t just troubleshoot things, he dove deep into our customer journey and helped us to create a process map that would help..." [See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7043801) Ramsey R. Chief Growth Officer > "That's not a minor UI glitch - that's a trust-destroying problem when you're sending quotes to real customers." [See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7119417) DS David S. Owner > "the best part about FieldPulse is the scheduling and work orders all being in one place and accessible from the app anywhere I am. " [See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7081026) AW Alexis W. Office Manager > "The reporting is not user friendly, it takes about an hour to find the report you need and about another hour for the report to run." [See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7093302) Pratul S. Development Manager > "The scheduling and client management features were especially useful for keeping work organized and ensuring smoother execution across day-to-day operations." [See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7140052) BS Brian S. General Manager > "Multiple calls in to cancel before first year was up and after 14 emails we are told we have to continue to pay for when we will not be using." [See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7133137) AS April S. Showroom Sales Manager > "User permissions and access controls make it feel secure, and I’m comfortable storing customer information, invoices, and signatures in the system." [See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7093454) DS David S. Owner > "For example, the option to have the customer pay online randomly quit working even though we were selecting that option. " [See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7081026) Ghanshyam S. JE Project Manager > "Overall it is a capable and reliable field service management tool that brought measurable structure to how I handle operational coordination at India Glycols Limited." [See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7140032) VR Verified Reviewer Inventory Management > "This can slow down job updates or prevent certain actions from saving on the first try." [See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7087400) MG Matthew G. Electrician > "The customer service is top notch, the app does everything we need, and we are able to organize everything from small service calls to large rojects all in the same software" [See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7033510) SK Stanley K. Plumber > "The current platform experience for Canadian customers feels like an afterthought, characterized by significant operational gaps and system instability." [See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7103320) JC Josh C. Electrican > "Having the phones ring through the app and the ability to seamlessly transfer the details of customer calls into creating new customers and setting up appointments have very..." [See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___6846477) AV Alita V. Commercial Estimator > "Additionally, troubleshooting issues between the two systems can be time-consuming and may require assistance from support, which slows down workflow and affects overall..." [See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___6829843) BB Bradley B. Operations Manager > "I think Fieldpulse is a great service tool for our company using its scheduling features to assign jobs to our project managers and then have them be able to assign the jobs..." [See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___6884186) ES Exel S. Assistant Project Manager > "Search engine at times does not work well when trying to find proposals or work orders." [See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7132918) Pratul S. Development Manager > "What I liked most was how it brought scheduling, client management, task tracking, and team coordination into one system." [See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7140052) JL Jose L. Owner > "We specifically asked for two user accounts and a limited account which they still charge you 15 to 20 dollars after trying to use the program and not being able to make it..." [See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___6715938) JB Jeremy B. President > "Field Pulse has been a very good asset to our 30 year electrical business as we transition from primitive ways of processing all aspects of our daily work flows." [See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7099342) BP Bonnie P. Owner > "I do not like that it takes 3 days for payments, I really need instant payouts, If I switch from field pulse in the future that will be the only reason why." [See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___6815972) Amy K. Permit Coordinator > "She has given our team dedicated attention, providing clear communication and thoroughly researching solutions to support our project management and SOP needs." [See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7060919) TS Tammy S. Dispatch > "Scheduling and navigating screens not user friendly also there appears there should be more buttons inside of a work order" [See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7080178) Pratul S. Development Manager > "This made it easier to maintain visibility across ongoing work and reduced the confusion that often comes from using multiple tools for different parts of the process." [See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7140052) AZ Andrew Z. Operations Manager > "Moving from Estimates to Jobs to Invoices still feels a bit disjointed." [See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7102937) PL Paul L. Owner > "I like that it is an all in 1 work flow CRM from lead tracking to maintenance contracts to a payment portal." [See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7092922) BS Brian S. General Manager > "Difficulties canceling services, automatic contract renewals, and charges continuing." [See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7133137) AV Alita V. Commercial Estimator > "What I liked most about Field Pulse is its user-friendly interface and how easily it streamlines scheduling, job management, and invoicing all in one platform." [See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___6829843) LP Larry P. Operations Manager > "Some of the functions are not very intuitive and don't make sense in the work flow of a customer service company." [See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7074860) DR Dan R. President > "Integration into other systems such as payments, ERP, etc allow for seamless business processes." [See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7090456) JS Julie S. service coordinator > "It seems to be slow moving recently and this causes a lot of frustration when trying to complete information on our jobs." [See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7118845) AZ Andrew Z. Operations Manager > "The scheduling tools have been key for keeping our teams working together from sales to field services all the way to accounting." [See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7102937) JS Julie S. service coordinator > "I don't like that you have to exit out of job by back arrow until you get to a job again after moving from that screen." [See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7118845) AZ Andrew Z. Operations Manager > "FieldPulse Payments has been a positive experience for our customers adding the convenience of immediate pay to our invoices." [See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7102937) KB Kirill B. CEO > "Minor interface glitches, sorting of fields/columns." [See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7105836) VR Verified Reviewer Inventory Management > "It keeps jobs organized, makes scheduling easier, and helps track customer information without the usual headaches." [See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7087400) BR Brent R. Service Manager > "QBO is the main limiting factor to the integration and it limits a lot of capabilities on the field pulse side." [See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___6843308) TW Tyler W. General Manager > "It’s especially helpful for keeping our field team aligned with the office, which has improved efficiency and communication across the board." [See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7136341) VR Verified Reviewer DevOps > "Mobile app performance can occasionally lag during heavy usage." [See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7134070) ES Emily S. Owner and COO > "Field Pulse also offers great options for communicating with customers and technicians while keeping it all within Field Pulse." [See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7112144) ES Exel S. Assistant Project Manager > "There is nothing in the system to let you know the proposal or work order may be a duplicate." [See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7132918) PM Paula M. Service Lead > "One of the standout features for me has been the customer support—any time I’ve had a question or run into an issue, the support team has been responsive, knowledgeable and..." [See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7124141) KB Kirill B. CEO > "Emails don't always find my customers and invoices get deferred." [See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7105836) EG Ethan G. Field service manager > "Fieldpulse has a large variety of categories that allow me as a service manager to better plan the schedules for our employees." [See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7009389) DS David S. Owner > "There are random glitches where certain things stop working/ don't work. " [See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7081026) LC Luke C. Technician > "One of the biggest benefits is the increased efficiency—it’s helped us miss fewer appointments because we have better visibility of our schedules and job statuses." [See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___6831476) ML Michael L. Director of Service Operations > "Some of the repetitive/similar terminology makes it hard to differentiate but is being referred to." [See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7103058) AO Alethea O. Admin manager > "Quick response and awesome customer support. As a small family owned business having people who are quick to respond to an email text and call is super helpful!" [See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7061443) JL Jose L. Owner > "First the salesperson \[sensitive content hidden\] misled us by telling us the software did what we needed it to do after we explained how our process works he told us the..." [See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___6715938) VR Verified Reviewer DevOps > "It has helped streamline scheduling, manage field teams efficiently, and improve overall workflow." [See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7134070) JS Joseph S. Owner > "Navigation around the system needs to be better. When I make an estimate, invoice, asset, or anything really, once it is saved I need to click back to the starting point to..." [See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___6795752) RR Ruben R. Department Mangaer > "My guys enjoy the real live updates and the notification the office staff gets when changes are made." [See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7043909) SD Sherilynne D. Owner > "Very slow processing, causing the system to freeze quite often." [See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7127322) MB Malachi B. Vice-President > "Their customer support is fantastic, the software is feature packed, the client communication feature is a huge game changer for the way we do business." [See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___6851320) RL Rob L. Owner > "There’s no way around it, it’s not cheap. But neither am I. I can’t expect my customers to spend more money on quality if I’m not willing to do the same." [See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7130227) BW Branden W. Residential Service Plumber > "From scheduling, estimating, invoicing & interacting with my residential plumbing service customers, I look like a pro when using Field Pulse on my tablet." [See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___6788328) MM Margaret M. Owner > "Turning estimates into invoices is confusing - sometimes the estimate says open and a new job # is open. " [See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___6827520) JH Jake H. Owner > "The mobile app is great for our technicians, letting them update jobs and create invoices on the go. Plus, it integrates easily with other tools and offers responsive..." [See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___6509985) NC Nicole C. Accounting and Administrative Coordinator > "Occasionally we run into syncing issues with QuickBooks." [See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7116120) Ghanshyam S. JE Project Manager > "The platform is clearly built with scalability in mind, which means some features feel more comprehensive than my current needs require." [See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7140032) KN Kailani N. VP, Office Manager > "I don't like that it takes the main persons contact information and is tied to each invoice instead of being able to change it to the corresponding project manager or..." [See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___6757622) JB Jeremy B. President > "It has helped in streamlining it with full team collaborations and transparencies across departments." [See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7099342) VR Verified Reviewer General Manager > "Load times are sometimes slow and occasionally you have to refresh the page to get it to load properly." [See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___6872916) TW Tyler W. General Manager > "It has streamlined a lot of our day-to-day processes and helped bring more structure to our operations." [See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7136341) AH Aaron H. Owner > "I have had issues with price, flexibility in changing my setup." [See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7110376) LT Lori T. Accountant > "It’s made a big difference in how we manage our day-to-day operations — everything from scheduling to invoicing is more organized and efficient." [See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7008960) SH Sheila H. Dispatch > "The merge process is confusing to me, although it has been explained clearly I am usually unsure I am doing it correctly" [See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7075670) JB Jamisen B. Director of Technology and Operations > "It has also made dispatching, invoicing, and estimates, all much easier to create and follow up on." [See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7044848) EO Elizabeth O. Operations Manager > "I do not like how simplistic the invoices look to our customers." [See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7107248) DM Darrin M. Owner > "I like the ability to customize the forms to show what is needed and even to create our own forms to suit our needs. " [See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___6498197) DL Danielle L. Operations manager > "Sometimes the platform runs slowly and takes some time to load." [See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7047316) [View Reviews](https://www.capterra.com/p/153475/FieldPulse/reviews/) WD Warren D. Senior Appliance Expert > "The vision of a unified platform that seamlessly integrates part ordering, scheduling, dispatching, and customer communication is..." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___7106457) WD Warren D. Senior Appliance Expert > "Our dispatch team has repeatedly requested that the map feature function as originally described: allowing us to view a technician’s..." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___7106457) AF Aubree F. accounts receivable > "We really like this program it has made a lot of things easier for our company invoicing estimates scheduling part orders customer..." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6299787) SS Steven S. owner > "I can't make my own barcodes for sales items and I've asked multiple x's for someone to add my sales cost and have sent a reference..." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___7051225) CG Carole G. Accounting Auditing Manager > "Was told its user friendly and it will produce everything we need, yes if you're only dealing with COD customer it would be great, but..." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___7105594) WD Warren D. Senior Appliance Expert > "Jobs are frequently assigned incorrect statuses, and the system contains an overwhelming number of job buckets and status options—many..." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___7106457) KS Kerry S. Manager > "I like the ability to create jobs and monitor the service history on the job." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6304512) DS Donna S. CEO > "The POS module was built on top of the existing jobs software, and does not always match the workflow for walking retail customers...." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6328893) JP Jake P. Sales > "sensitive content hidden\] has been a huge help with answering all of our questions, and was a good sport about receiving the 3rd..." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6809904) SS Steven S. owner > "its easy to get someone to talk back with you, but they can't help you. and when I have issues, I get an email back saying its..." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___7051225) SB Stacey B. CEO > "Our favorite is the texting capability with our customers in their jobs and the part inventory and EVERY manufacturer part for..." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___4942507) MG Matt G. General Manager > "Our company was initially drawn to ServiceWorks due to the promise of comprehensive setup support and training, which, unfortunately,..." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6763898) DP Deepak P. Owner > "The mobile app makes it easy for our techs to update jobs in real-time." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6778560) WD Warren D. Senior Appliance Expert > "The ordering process remains disorganized, and after the initial onboarding period, support has been minimal." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___7106457) MY MATT Y. CLERK > "DOES WELL IN KEEPING TRACK OF BILLING AND IS NICE TO HAVE ALL INFO STORED IN ONE PLACE." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6299914) RJ Robert J. Diagnostic technician > "The loss of data, the various bugs and glitches, the lag when uploading things, and the lack of fixing bugs after pointing it out to..." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6313283) MG Matt G. General Manager > "I like the integration with payment processing and the mobile app." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6763898) MB Max B. Owner > "It feels like something some corporate dude made his team create in the early 2000's because mobile apps were all the crazy back then..." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6883496) SG Sam G. Owner > "Keeping accurate service records and detailed job notes is a breeze!" [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6308219) MG Matt G. General Manager > "As a result, we had to manually reconcile each ticket with our tax reports, which cost us hundreds of labor hours." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6763898) WD Warren D. Senior Appliance Expert > "What I appreciated most was the concept behind the software." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___7106457) SS Steven S. owner > "I like service works but with every update my account gets worse." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___7051225) AF Aubree F. accounts receivable > "We really like being able to invoice and schedule from the same program" [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6299787) BD Brandon D. lead tech > "the moble app has issues with entering and deleteing items entered and has to be refreshed often" [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6301706) KO Kelly O. Office Manager > "They are very helpful and actually answer your phone calls or service tickets in a impressive, timely manner." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6784304) MY MEL Y. Service Managert > "Route sheet, maps, gps does not work as it should because it does not show the location of a truck in a real time; the order of the..." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6290554) JP Jake P. Sales > "Really went above and beyond for us to earn our business." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6809904) SB Susan B. Office Manager > "A mix of frustration and benefits: ServiceWorks is not an easy program to use -- it takes a long time to train in and understand;..." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___4835319) SB Susan B. Office Manager > "It's been very good to have the SD mobile link to the system, although there are issues with that too if the tech is not thorough in..." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___4835319) DF Dana F. Owner > "Messaging constantly crashing. And now payroll is SO messed up" [See full review](https://www.capterra.com/p/183679/ServiceWorks/#SoftwareAdvice___6819293) BD Brandon D. lead tech > "easy to keep my calls in order and keep me on right track for day to day task" [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6301706) DS Donna S. CEO > "There were multiple errors resulting in missing invoices. " [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6328893) DS David S. President > "It meets all of our needs as a service based Company." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6778150) LG Luke G. managing member > "This company was great for the onboarding process, but when I had issues with the mobile app nothing was addressed." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6612790) SB Stacey B. CEO > "I love being able to customize our own invoices to show what we need it to for our business." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___4942507) DO David O. Owner > "Mad clients because their system stop sending out emails and text for a while." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6746358) MI Marion I. Owner > "ServiceWorks is a very high functioning CRM that helps us manage our appliance repair business very well. " [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6290490) SB Susan B. Office Manager > "The special order parts chart for checking in parts can be a real pain when "tentative parts" are allowed to plug the chart up." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___4835319) MF Michael F. Owner > "The templated notifications are very good." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6778205) DO David O. Owner > "Missing customer info, missing scheduleing stuff." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6746358) KS Kerry S. Manager > "I like the overall concepts and practicality of the way the software is put together and in the most part is very easy to use." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6304512) MG Matt G. General Manager > "It is even more frustrating when I have to spend time proving the issues to tech support or the developers." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6763898) JH Jennifer H. Office Manager > "it keeps peoples history of service together well" [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6310392) LG Luke G. managing member > "I did not even make it through the onboarding process, and they still refused to refund the payment." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6612790) KO Kelly O. Office Manager > "The cost compared to other providers is hands down the best value out there. " [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6784304) DP Deepak P. Owner > "A lot of times they go through system glitches." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6778560) DP Deepak P. Owner > "Absolutely love how organized our team is now—ServiceWorks keeps us on track!" [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6778560) MF Michael F. Owner > "The emails and back end set up were the most challenging." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6778205) DS David S. President > "We made the switch to Service Works several years ago and it’s been a mostly positive experience." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6778150) MG Matt G. General Manager > "In some instances, the problems never seem to get fixed." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6763898) DP Deepak P. Owner > "They have an awesome support team ready to help in every way." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6778560) NA Nicole A. Secretary > "For example, why is there like 5 save buttons for different sections when writing up a service ticket? Why can’t there be just one?" [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6290457) RC Rick C. manager > "Updating tickets are easy" [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6779178) MT Mark T. President > "The poor accounting features." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6305917) DP Deepak P. Owner > "Customer support is responsive and helpful." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6778560) HB HEATHER B. MANAGER > "Lately we have had huge problems with inventory." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6304678) RC Rick C. manager > "Easy to use schedule system and dashboard." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6779178) NO NICOLE O. OFFICE MANAGER > "THE TRAINING, THE SUPPORT STAFF AND THE \[sensitive content hidden\] OF OPERATIONS THEY ARE ALL A JOKE!" [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6301275) MH Moustafa H. IT Field Tech > "Dispatch and technicians were great in terms job postings and enrouting" [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6290533) DS Dave S. Secretary > "App works mediocre on a good day, on-boarding is a disaster, and the financial reports the SW produces are unreliable." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#SoftwareAdvice___4852227) RM Richard M. President > "The team at ServiceWorks are easy to deal with and very responsive." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6779205) DO David O. Owner > "Customer service was the worst of the worst." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6746358) ND Nicola D. Service technician > "Easy to use straight forward and functions as it should" [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6299196) PM Patrick M. Technical sales support > "It removes jobs from search when there is a glitch." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6290481) KL Kevin L. Owner > "It’s been great to grow with Service Works as they are learning the bin cleaning industry." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___4936703) SL SONJA L. PROJECT OFFICE MANAGER > "The price of the service has increased and is not really justifiable for the services that are received. " [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6290527) JM John M. Associate Manager > "Its user friendly, the fact that its in cloud - we don't have to set up a lot of things to get access to it." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6290580) VC Valerie C. Appliance repair tech > "They are constantly making updates and changes that makes the problems worse and don’t listen to what the problem actually is" [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6290593) CQ Cesar Q. Bin cleaner > "I like that everything can be managed in one spot." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___5015370) PW Price W. Owner - Operator > "They could not answer questions, could not fulfill any of our wishes, it took days and sometimes weeks to get changes done, and when..." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___4138082) JR Jim R. Admin > "Tech support is decent although communication could be better." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6290624) AN Audrey N. Owner > "The onboarding was terrible; the communications were awful; after letting multiple people know the program was not a good fit we..." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___4673628) TB Trish B. owner > "Enjoy having a cloud based system which give us more flexibility in how we run our business." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___4183249) SL SONJA L. PROJECT OFFICE MANAGER > "There is a lack of consistency." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6290527) SL SONJA L. PROJECT OFFICE MANAGER > "The program is very easy to use." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6290527) TB Trish B. owner > "This makes it impossible to use the accounting functions in ServiceWorks. " [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___4183249) JR Jim R. Admin > "Fairly easy to use." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6290624) BS Blake S. owner > "I also cannot see all my customers on a map; which is key to understanding my business." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___4104292) JR Jim R. Admin > "Easy to train new employees to use." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6290624) SC Steve C. owner/operator > "it doesn’t integrate with quick books and no one there known how to make it work its been going on for three years now." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___4126479) [View Reviews](https://www.capterra.com/p/183679/ServiceWorks/reviews/) ## User interface 4.60 (439) 3.56 (115) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Accounting Integration 207 Important Activity Dashboard 150 Important Activity Tracking 120 Important FieldPulse Top features 41/45 - Accounting Integration - Activity Dashboard - Activity Tracking - AI Copilot - AI Summarization - Alerts/Notifications - API - Billing & Invoicing - Calendar Management - Chatbot - Contact Database - Contract/License Management - CRM - Customizable Fields - Customizable Forms - Dispatch Management - Documentation Management - Drag & Drop - Electronic Signature - File Storage - Forms Management - Generative AI - GPS - Inventory Management - Maintenance Scheduling - Mobile Access - Monitoring - Online Time Clock - Payment Collection in the Field - Personalization and Recommendation - Process/Workflow Automation - Quotes/Estimates - Real-Time Data - Reporting & Statistics - Resource Allocation - Routing - Scheduling - Self Service Portal - Service History - Service Level Agreement (SLA) Management - Status Tracking - Third-Party Integrations - Workflow Management - Workforce Management - Work Order Management [See all features](https://www.capterra.com/p/153475/FieldPulse/#features) ServiceWorks 39/45 - Accounting Integration - Activity Dashboard - Activity Tracking - AI Copilot - AI Summarization - Alerts/Notifications - API - Billing & Invoicing - Calendar Management - Chatbot - Contact Database - Contract/License Management - CRM - Customizable Fields - Customizable Forms - Dispatch Management - Documentation Management - Drag & Drop - Electronic Signature - File Storage - Forms Management - Generative AI - GPS - Inventory Management - Maintenance Scheduling - Mobile Access - Monitoring - Online Time Clock - Payment Collection in the Field - Personalization and Recommendation - Process/Workflow Automation - Quotes/Estimates - Real-Time Data - Reporting & Statistics - Resource Allocation - Routing - Scheduling - Self Service Portal - Service History - Service Level Agreement (SLA) Management - Status Tracking - Third-Party Integrations - Workflow Management - Workforce Management - Work Order Management [See all features](https://www.capterra.com/p/183679/ServiceWorks/#features) ### Recognition FieldPulse is recognized as a top-rated tool in 3 Capterra Shortlist reports ServiceWorks is recognized as a top-rated tool in 1 Capterra Shortlist reports ### Deployment & support FieldPulse Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ServiceWorks Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details FieldPulse - By FieldPulse - Located in United States - Founded in 2015 ServiceWorks - By Service Works - Located in United States - Founded in 2015 ## Popular Comparisons [FieldPulse](https://www.capterra.com/p/153475/FieldPulse/)[4.60 (439)](https://www.capterra.com/p/153475/FieldPulse/reviews/) vs [Jobber](https://www.capterra.com/p/127994/Jobber/)[4.58 (1,456)](https://www.capterra.com/p/127994/Jobber/reviews/) Contact vendor for pricing Price $39/month 4.4 Features 4.3 4.5 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/127994-153475/Jobber-vs-FieldPulse) [ServiceWorks](https://www.capterra.com/p/183679/ServiceWorks/)[3.56 (115)](https://www.capterra.com/p/183679/ServiceWorks/reviews/) vs [Calendly](https://www.capterra.com/p/148036/Calendly/)[4.67 (4,096)](https://www.capterra.com/p/148036/Calendly/reviews/) $948/year Price $10/month 3.6 Features 4.5 3.5 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/148036-183679/Calendly-vs-ServiceWorks) [FieldPulse](https://www.capterra.com/p/153475/FieldPulse/)[4.60 (439)](https://www.capterra.com/p/153475/FieldPulse/reviews/) vs [Connecteam](https://www.capterra.com/p/153140/Connecteam/)[4.64 (5,180)](https://www.capterra.com/p/153140/Connecteam/reviews/) Contact vendor for pricing Price $29/month 4.4 Features 4.5 4.5 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/153140-153475/Connecteam-vs-FieldPulse) [ServiceWorks](https://www.capterra.com/p/183679/ServiceWorks/)[3.56 (115)](https://www.capterra.com/p/183679/ServiceWorks/reviews/) vs [Jobber](https://www.capterra.com/p/127994/Jobber/)[4.58 (1,456)](https://www.capterra.com/p/127994/Jobber/reviews/) $948/year Price $39/month 3.6 Features 4.3 3.5 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/127994-183679/Jobber-vs-ServiceWorks) [FieldPulse](https://www.capterra.com/p/153475/FieldPulse/)[4.60 (439)](https://www.capterra.com/p/153475/FieldPulse/reviews/) vs [BuildOps](https://www.capterra.com/p/194155/BuildOps/)[4.43 (177)](https://www.capterra.com/p/194155/BuildOps/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.4 Features 4.2 4.5 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/153475-194155/FieldPulse-vs-BuildOps) [ServiceWorks](https://www.capterra.com/p/183679/ServiceWorks/)[3.56 (115)](https://www.capterra.com/p/183679/ServiceWorks/reviews/) vs [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)[4.68 (2,739)](https://www.capterra.com/p/140363/HouseCall-Pro/reviews/) $948/year Price $79/month 3.6 Features 4.5 3.5 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/140363-183679/HouseCall-Pro-vs-ServiceWorks) [FieldPulse](https://www.capterra.com/p/153475/FieldPulse/)[4.60 (439)](https://www.capterra.com/p/153475/FieldPulse/reviews/) vs [Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/)[4.27 (308)](https://www.capterra.com/p/135788/Service-Fusion/reviews/) Contact vendor for pricing Price $245/month 4.4 Features 4.1 4.5 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/135788-153475/Service-Fusion-vs-FieldPulse) [ServiceWorks](https://www.capterra.com/p/183679/ServiceWorks/)[3.56 (115)](https://www.capterra.com/p/183679/ServiceWorks/reviews/) vs [Commusoft](https://www.capterra.com/p/149651/Commusoft/)[4.74 (209)](https://www.capterra.com/p/149651/Commusoft/reviews/) $948/year Price Contact vendor for pricing 3.6 Features 4.6 3.5 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/149651-183679/Commusoft-vs-ServiceWorks) [FieldPulse](https://www.capterra.com/p/153475/FieldPulse/)[4.60 (439)](https://www.capterra.com/p/153475/FieldPulse/reviews/) vs [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/)[4.34 (327)](https://www.capterra.com/p/150053/ServiceTitan/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.4 Features 4.2 4.5 Ease of Use 4.1 [View full comparison](https://www.capterra.com/compare/150053-153475/ServiceTitan-vs-FieldPulse) [ServiceWorks](https://www.capterra.com/p/183679/ServiceWorks/)[3.56 (115)](https://www.capterra.com/p/183679/ServiceWorks/reviews/) vs [Kickserv](https://www.capterra.com/p/122541/Kickserv/)[4.42 (387)](https://www.capterra.com/p/122541/Kickserv/reviews/) $948/year Price $60/month 3.6 Features 4.1 3.5 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/122541-183679/Kickserv-vs-ServiceWorks) [FieldPulse](https://www.capterra.com/p/153475/FieldPulse/)[4.60 (439)](https://www.capterra.com/p/153475/FieldPulse/reviews/) 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