# Compare CustomerHero vs SurveyMonkey 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare CustomerHero and SurveyMonkey based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/153472-253516/Startquestion-vs-SurveyMonkey

---

# CustomerHero vs SurveyMonkey Features and Cost Comparison

Last updated March 15th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

CustomerHeroSurveyMonkey2/4 selected

[CustomerHero](https://www.capterra.com/p/153472/Startquestion/)[4.9 (175)](https://www.capterra.com/p/153472/Startquestion/reviews/)

[SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)[4.6 (10,438)](https://www.capterra.com/p/253516/SurveyMonkey/reviews/)

[## CustomerHero](https://www.capterra.com/p/153472/Startquestion/)[4.9 (175)](https://www.capterra.com/p/153472/Startquestion/reviews/)

Starting Price

Contact vendor

Value-for-Money

4.7

Functionality

4.6

Ease of Use

4.8

Customer Service

4.9

Reviews Sentiment

Based on [175 reviews](#user-reviews)

Positive

175

Neutral

0

Negative

0

[## SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)[4.6 (10,438)](https://www.capterra.com/p/253516/SurveyMonkey/reviews/)

Starting Price

$30.00/month

Value-for-Money

4.4

Functionality

4.5

Ease of Use

4.6

Customer Service

4.3

Reviews Sentiment

Based on [10,438 reviews](#user-reviews)

Positive

9,801

Neutral

497

Negative

140

## Not a match? Find software alternatives tailored to your priorities.

These software suggestions are similar to those you’re currently comparing.

### SurveySparrow

4.4 (121)

* * *

Starting Price

Contact vendor for pricing

Free Trial

Free Version

* * *

User rating

90%

of reviewers  
rated it above 4 stars

* * *

Highest Rated

### Connecteam

4.6 (5,138)

* * *

Starting Price

$29.00

Flat Rate,Per Month

Free Trial

Free Version

* * *

User rating

96%

of reviewers  
rated it above 4 stars

* * *

### Alchemer

4.5 (319)

* * *

Starting Price

$55.00

Per User,Per Month

Free Trial

Free Version

* * *

User rating

90%

of reviewers  
rated it above 4 stars

* * *

### Zoho Survey

4.6 (450)

* * *

Starting Price

$35.00

Flat Rate,Per Month

Free Trial

Free Version

* * *

User rating

96%

of reviewers  
rated it above 4 stars

* * *

## Send this comparison chart to my inbox

### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.

What’s your intended use case?

## Summary

* * *

Key features rated by users

Features selected based on 8,904 reviews from survey software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

74%Fit

Not enough reviews

Feature ratings

Multiple Question Types

5.0

Customizable Questions

4.5

Survey Builder

4.9

Data Security

\--

Anonymous Feedback

5.0

84%Fit

High performer

Feature ratings

Multiple Question Types

4.8

Customizable Questions

4.6

Survey Builder

4.6

Data Security

4.6

Anonymous Feedback

4.7

User satisfaction

User satisfaction

4.9

User reviews[175](https://www.capterra.com/p/153472/Startquestion/reviews/)

Ease of use

4.8

Functionality

4.6

Value for money

4.7

Customer support

4.9

User satisfaction

4.6

User reviews[10,438](https://www.capterra.com/p/253516/SurveyMonkey/reviews/)

Ease of use

4.6

Functionality

4.5

Value for money

4.4

Customer support

4.3

Price starts from

Price starts from

\--

-   Free version
-   Free trial

Price starts from

$30Per User, Per Month

-   Free version
-   Free trial

Best for

Best for

CustomerHero serves organizations of all sizes and industries, including retail, restaurants, insurance, and banking. Our scalable solutions are ideal for companies seeking to implement effective VoC.

Best for

SurveyMonkey is used by marketers, customer experience professionals, human resources departments, IT teams, event planners, educators, researchers, and healthcare organizations.

## User reviews

Pros & cons

MAYERLY G.

bachelor

> "I really like the customer support, the responses have been timely and useful, which has made me feel..."

[See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___6052580)

MZ

Marek Z.

Doctor of sociology / Researcher / Analyst

> "Startquestion works as a browser tool, so if the internet "crashes" sometimes there is a failure to..."

[See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___3085359)

IJ

Iza J.

Researcher

> "nice life hacks how to save time, easy to copy-paste survey from the other document; useful and easy..."

[See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___3548223)

PP

Paulina P.

Customer Experience

> "It is not possible to combine data into a large dashboard from different points of contact, e.g...."

[See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___3099139)

MS

Marcin S.

HR Manager

> "User-friendly layout of the of the page; intuitive and fast survey-creation; extended analytics."

[See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___4248466)

JS

Joanna S.

Training and Talent Develpment

> "The fact that I do not use all the available options that are incomprehensible to me from the short..."

[See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___3011499)

DL

Dorota L.

Sales Support

> "In addition to the functionalities and visual aesthetics of the surveys, I especially appreciate the..."

[See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___2997546)

Zuhairah A.

Marketing Communications Specialist

> "There are not much choices that can be choose from the subscription price scheme, especially for a..."

[See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___2954318)

AO

Aleksandra O.

Senior Product Manager

> "We're working for the solution which may be implemented on all our markets- startquestion is the..."

[See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___3560645)

PP

Paulina P.

Customer Experience

> "Lots of dependencies when building a study, e.g. without features / filter, I will not add postfill..."

[See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___3099139)

JK

Julia K.

Scrum Master

> "Easily accessible statistics that are transparent, personalization (adding a background in the..."

[See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___3014027)

HD

Honorata D.

HR Business Partner

> "I miss the option to attach a movie to the survey - not a link to the movie, but the short video file..."

[See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___3032805)

Maciej L.

HRBP

> "It gives a large creative space and can be used without any special implementation."

[See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___4575563)

AG

Agata G.

Senior HR Specialist

> "no free option, not even for student research"

[See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___3765724)

KH

Kauser H.

Director of Partnerships

> "The surveys have been created with ease and implemented across numerous teams."

[See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___3590519)

BW

Beata W.

Director of Customer Satisfaction

> "I miss some features, most probably the ability to conditionally display individual questions (and..."

[See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___3022611)

Katarzyna D.

Application & Technical Support Manager

> "Very useful ready-made questionnaire templates (I don't have to think up questions myself)."

[See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___3565631)

MS

Marcin S.

HR Manager

> "I wish this tool was for free:) Can't find negatives."

[See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___4248466)

MR

Monika R.

Project Lead

> "My favorite thing is that you can preview the survey view on your phone, laptop and tablet."

[See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___3098058)

MG

Marcin G.

Director

> "No possibility to edit charts, some minor errors with saving."

[See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___3093130)

Zuhairah A.

Marketing Communications Specialist

> "It saves so much time in helping and gives suggestion for type of question to be ask on the survey..."

[See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___2954318)

AR

Agnieszka R.

Communication Specjalist

> "Can not log in to the same login of 2 people at the same time."

[See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___3074963)

KI

Karol I.

Relationship with participants specialist

> "The biggest advantages are the number of available options and the chat where I am supported quickly..."

[See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___3076899)

KP

Kamil P.

Expert Innovation Lead

> "The only thing I miss is a more dynamic display of questions on the page."

[See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___3022595)

DB

Danielle B.

Customer services executive

> "Great system and the team are incredibly helpful with teaching us to get the most from it."

[See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___3577834)

AK

Agnieszka K.

Senior Brand Specialist

> "It is not possible to bold / color the selected words in the question."

[See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___2965470)

AT

Ada T.

Marketing Research Specialist

> "I like ease of use and a lot of options for creating surveys + the ability to generate automatic xls..."

[See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___2965373)

JS

Jakub S.

Data and sensory analyst

> "Lack of extensive documentation for some functionalities, eg API."

[See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___3077420)

PB

Paulina B.

HR Manager

> "User friendly, easy to review data, possibility to generate personalized www link, availabe customer..."

[See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___3276875)

KK

Kamil K.

E-Commerce Specjalist

> "Unable to embed a downloadable file in the survey"

[See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___3069526)

MJ

Malwina J.

Insights Specialist

> "For example, I often use the filtering option and "dynamic response" option - these are very useful..."

[See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___2683410)

KK

Karolina K.

Head of Customer Success

> "Generating reports / filtering results - not very intuitive."

[See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___3059407)

ES

Ewelina S.

Workplace Partner

> "Ease of use, quick help in any problems."

[See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___3623931)

MP

Marta P.

Program Author

> "The navigation menu bar is a bit chaotic."

[See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___3007113)

KH

Kauser H.

Director of Partnerships

> "The report feature is also really easy to use."

[See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___3590519)

JS

Jakub S.

Data and sensory analyst

> "Unable to create survey folders."

[See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___3077420)

AO

Aleksandra O.

Senior Product Manager

> "highly recommend for a friend or collegue."

[See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___3560645)

JS

Justyna S.

Researcher

> "Editing questions / text a bit difficult."

[See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___3034117)

AB

Aleksandra B.

Menager

> "simple and friendly user interface."

[See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___3990486)

AP

Anna P.

Sales Coordinator

> "I had the biggest problem with changing the order of the questions."

[See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___3025828)

KL

Katarzyna L.

HRD

> "Easy to use."

[See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___4623227)

MB

Michal B.

Managing Partner

> "It seems a bit outdated to me. But it's probably a matter of taste, and I don't insist."

[See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___2998786)

JK

Justyna K.

Content Marketing

> "Simplicity in creating new questionnaire, good grafic design, very intuitive"

[See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___3060993)

MS

Michał S.

IT company owner

> "Not enough simple methods to personalize the menu, mainly the distance between objects."

[See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___2190599)

PaO

Przemysław O.

Chairman of the Board

> "Opportunity to download reports, data etc. makes a job well."

[See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___3088265)

ZD

Zbigniew D.

Scientific adviser

> "Lack of export the whole data in cvs file to excell or other popular app"

[See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___2511208)

JW

Joanna W.

Employer Branding Expert

> "It is possible to create survey in minutes."

[See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___3011601)

JR

Justyna R.

Specialist

> "Sometimes I receive requires for changes in the survey from my customers and implementation is not..."

[See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___2472417)

JW

Jakub W.

Ekspert, Business Trainer

> "The application facilitates work, has many options and possibilities both in terms of surveys and..."

[See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___2748053)

MD

Maarten D.

Founder

> "cannot create exports which includes incompleted surveys."

[See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___2795479)

DB

Danuta B.

Organizational Support Specialist

> "Has a lot of cool options that are useful in my daily work"

[See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___3063740)

VR

Verified Reviewer

Owner

> "Lack of advanced question types, eg. conjoint analysis."

[See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___2408162)

JS

Joanna S.

Training and Talent Develpment

> "Useful tools - I mainly use surveys and recently a test."

[See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___3011499)

AA

Anna A.

CEO

> "Difficult, not very clear navigation."

[See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___2979294)

NG

Nina G.

researcher

> "Almost unlimited possibility to create different types of questions and survey configurations."

[See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___2404798)

MO

Magdalena O.

Project Manager

> "It's quite difficult for me to draw the appropriate report - it is not intuitive."

[See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___2745762)

SP

Sylwia P.

brand manager

> "benefits - saves our time and money for preparing surveys, collect them, create reports"

[See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___2647540)

MS

Muhannad S.

Translator

> "It is not intuitive."

[See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___2991985)

VR

Verified Reviewer

Co-Founder

> "Easy of implementation; helpful team; clear UX for both clients and admins"

[See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___3282664)

MD

Maarten D.

Founder

> "very expensive add-ons to basic functionality."

[See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___2795479)

MW

Monika W.

Marketing & Communications Manager

> "From the administrator and user perspective, the software is easy to use, readable and transparent."

[See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___2859852)

MD

Maarten D.

Founder

> "no customer service on expensive basic pakage"

[See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___2795479)

KR

Katarzyna R.

Digital Marketing Specjalist

> "Intuitiveness, nice layout, customizable, great service."

[See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___3071437)

MD

Maarten D.

Founder

> "My overall experience is therefore really spoiled by the later encounters on the software, to the..."

[See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___2795479)

KO

Katarzyna O.

Manager

> "Can easy generate automatic reports, easy to learn tool."

[See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___3079931)

KO

Karolina O.

Quality Specialist

> "I did not notice the flaws that make the work difficult"

[See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___2746285)

KO

Karolina O.

Quality Specialist

> "A large amount of data is loaded very quickly, large reports quickly export to excel."

[See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___2746285)

AW

Adam W.

Intern

> "Lack of some features. And that would be it."

[See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___2397782)

[View Reviews](https://www.capterra.com/p/153472/Startquestion/reviews/)

DM

DeAnna M.

Managing Director

> "The two things I liked most about Survey Monkey was the ability for people to answer surveys anonymously and the compilation of the results afterwards..."

[See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7044584)

MM

Mari M.

Comms Manager

> "Only able to have 3 devices access at once when I share the account so we always had to delete one or another each time."

[See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7041391)

SL

Shannon L.

Executive Assistant

> "The options for displaying survey results have allowed us to create easy summaries that aid in decision-making, employee reviews, and policy-changes."

[See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7049574)

Dre' H.

Senior Educator Support Specialist

> "It's not hard. But I almost always select options incorrectly before I remember the settings for getting all the individual responses in a spreadsheet..."

[See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7115628)

IL

Ilaria L.

Assistant Reservations Manager

> "SurveyMonkey is a good platform if the company uses it as a basic survey tool for employees surveys. If you require more in dept information, be ready to..."

[See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7078850)

DK

Dawn K.

Director of Human Relations

> "The customization is a bit limited in terms of fonts, etc but that's not very important to me."

[See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7078204)

Meshv P.

Salesforce Developer

> "The UI interface is so beginner friendly such as skip logic, multilingual surveys and real time analytics help collect better insights."

[See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7124244)

VR

Verified Reviewer

Sr. Dir. Support and Operations

> "I also find it limiting that reminders can’t be easily set up through embedded surveys or URL-based links."

[See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7066659)

CP

Christina P.

Certified Nursing assistant

> "What I enjoyed and likes most about SurveyMonkey is being able to take surveys and be able to give honest feedback so consumers don't waste their money..."

[See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7040338)

KC

Kenneth C.

Vice President

> "I dislike having to click "Properties" every time I want to make edits to a label; it should just pop right open."

[See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7099225)

CC

Chitranzan C.

Insurance Advisor

> "It is one of the greatest tools in the market that provides the best interface to receive responses for a survey and then provides accurate results based..."

[See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6805221)

JF

Jennifer F.

Marketing Lead

> "Unable to embed surveys directly into an email, it always redirects people to their website."

[See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7089217)

PN

Poerwestri N.

Travel Manager

> "SurveyMonkey enabled us to collect and analyze genuine tour feedback in real time, hence enabling simple upgrading of our services and products."

[See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6869895)

SR

Samuel R.

Program Director

> "Some of the more advanced reporting options are locked unless you upgrade to one of its pricier tiers, which may not be feasible for the nonprofit budget."

[See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6800665)

NW

Nolan W.

Head of Sales

> "It allowed us to easily reach out and connect with our customers, and prospective customers and take a survey across multiple use cases or situations...."

[See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6813822)

Amanda C.

Young Professionals Chairperson

> "Does not help with coming up with questions, suggesting multiple choice answers, or identifying potential bias in questions."

[See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7104984)

SV

Shameek V.

Director

> "The advanced logic features, diverse question types, and real-time analytics make it ideal for collecting and analyzing meaningful feedback. While the..."

[See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6803880)

SC

Sean C.

Marketer

> "It gets expensive when you need to use advanced features, and the reporting is complicated for a layperson."

[See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7046151)

PN

Poerwestri N.

Travel Manager

> "SurveyMonkey simplifies creating and customizing surveys so I can receive in-depth feedback from our tour clients as frequently as I would like."

[See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6869895)

KC

Kenneth C.

Vice President

> "Occasionally I won't be able to log in and then I'll have to sit and wait for an hour before the site feels like its going to work again."

[See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7099225)

BK

Blerta K.

Language Instructor

> "It is so easy to create professional surveys on the platform that are friendly to the students and we are able to collect genuine information on our..."

[See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7112830)

CB

Chelsea B.

Preop PACU RN

> "There is no go back button on response pages which can be bad if I want to change an answer."

[See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7104174)

RC

Ruby C.

MARKETER

> "The site offers many question types, ready-made templates, and quick tweaks so each survey can fit a specific need."

[See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6836339)

CB

Chelsea B.

Preop PACU RN

> "It always makes you attempt to sign in after using and creating an account which is not something I want to do."

[See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7104174)

MM

Mari M.

Comms Manager

> "Overall it's supported us with employee engagement surveys and being able to break it down into different sections in order to understand the data more..."

[See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7041391)

RC

Ruby C.

MARKETER

> "On top of that, the free tier caps both the number of questions and total responses, leaving bigger surveys stranded."

[See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6836339)

SR

Samuel R.

Program Director

> "It’s allowed us to measure the impact of our program and to collect candid feedback, which we leverage to make our training sessions better."

[See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6800665)

YL

Yi L.

Compositor

> "The results can't really be exported and integration is pretty limited, too many ads telling me to get the paid plan when i'm using the basic plan"

[See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6819750)

VR

Verified Reviewer

Sr. Dir. Support and Operations

> "The platform also gives you solid options for customization, reporting, and data export."

[See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7066659)

Carlie R.

Owner

> "They're a few bugs in glitches on the site."

[See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7109172)

VR

Verified Reviewer

HR Manager

> "SurveyMonkey is a good tool to use for creating employee surveys and getting feedback and even doing anonymous surveys."

[See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7091617)

KC

Kaitlyn C.

HR Director

> "Collaborating with a large team was tricky without the Pro version, and sharing results wasn’t as smooth as Google Docs."

[See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6819262)

YD

Yanatha D.

Consultant

> "For the value for money, customer support, ease of use, review feedback, sample survey design, team and employee engagement and survey creation..."

[See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7046085)

Sam C.

Talent Partner

> "Interface can feel dated and slightly clunky"

[See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7062868)

SL

Shannon L.

Executive Assistant

> "I appreciate that I can copy and update previous surveys that I made, so that I don't have to start from scratch every time."

[See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7049574)

PD

Pat D.

Sr. Director

> "SurveyMonkey is sometimes not used often enough making it hard to justify the yearly cost to maintain"

[See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6816437)

Meshv P.

Salesforce Developer

> "SurveyMonkey make it super easy to create surveys using its ready made templates and pre-built questions."

[See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7124244)

CP

Carrie P.

Counselor

> "I have found that the cost of accessing advanced features can be a significant barrier, particularly for users on a tight budget."

[See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6861762)

LL

Lois L.

Office Manager

> "I've worked with it to gather information and opinons and, frankly, it helped me find the questions that I needed to ask to get the information I needed."

[See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7074332)

KM

Kyle M.

Roadside Network Administrator

> "It didn't always send when it said it sent, or sometimes would sent it two or three times which irritated customers"

[See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6831867)

KC

Kenneth C.

Vice President

> "This is what we use for our theater auditions and it seems to keep all of the data in one place without driving me crazy."

[See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7099225)

RD

Ruth D.

Designer

> "I think there should be a better design or configuration as I often get stuck."

[See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7114319)

DS

Dominic S.

operational manager

> "It’s a dependable platform for building surveys, collecting feedback, and reviewing results without stress."

[See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7101165)

VR

Verified Reviewer

Admin

> "Complex surveys are going to cost a little more."

[See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7069249)

Cassandra J.

Electric engineer

> "What I like most about survey monkey is that ist great to create different types of surveys for all occasions"

[See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7052981)

VR

Verified Reviewer

Research Student

> "Paid subscriptions are a bit expensive."

[See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7123309)

Gene B.

Principal Consultant

> "We have members whose native language is Spanish so it helps being able to create a multi-lingual survey. "

[See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7066407)

ML

Malachi L.

Director of African Leadership Programs

> "Export options are a little lacking in the free version."

[See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6829192)

WB

Will B.

Short Course Manager

> "To improve I'd like to see greater AI integration and multiple choice of modes for contribution rather than just typed."

[See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7085275)

ML

Ming L.

Chief scientific officer

> "Free plan is limited and rather basic. Unless you are conducting surveys constantly, the monthly subscription may not be worthwhile."

[See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6727715)

JF

Jennifer F.

Marketing Lead

> "Ease of use and flexibility with customizations, features are intuitive for create survey for leads, employees and many other groups for free."

[See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7089217)

DB

Damon B.

Founder

> "A bit too basic for more advanced customers communication."

[See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6812285)

TZ

Tiffani Z.

Operations Manager

> "SurveyMonkey had a lot of great options for creating custom forms and surveys that I could easily link to my site or send via email."

[See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6553608)

IN

Inamari N.

Marketing Executive

> "Free plan is limited, and advanced features can be pricey."

[See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7014232)

JM

Jaime M.

Regional Sales Manager

> "SurveyMonkey helps me in providing customers with further actions to address their feedback, changes that would take place and managing expectations in..."

[See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6587819)

AB

Ali B.

phd student

> "based on my feedback, some criticisms of SurveyMonkey include a bit sense of limited customization options for survey design and a higher price point..."

[See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___4839263)

DK

Dawn K.

Director of Human Relations

> "I've used Survey monkey for both personal and work purposes and have found it to be a quick and easy way to create a survey."

[See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7078204)

KA

Kalli A.

Instructor

> "Hard to get results having to go to email all the time and log in."

[See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6801246)

SV

Shameek V.

Director

> "In addition, templates are ample and are mostly ready to use. Like their analytics and reporting as well with real-time results and export options..."

[See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6803880)

Priya B.

Advisor

> "Though recently some new features with color schemes and themes have been introduced but some are very tacky and not professional enough."

[See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6540490)

KC

Kenneth C.

Vice President

> "We were able to get Survey Monkey talking to Zapier with our email lists and I was actually surprised it didn't blow up on us."

[See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7099225)

CC

Chitranzan C.

Insurance Advisor

> "The cost associated with it is high compare to others survey tools available in the market."

[See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6805221)

DY

David Y.

Associate Director of Performance

> "The user interface is fairly easy to navigate with very little instruction or guidance, with results submitted directly to a nominated email address..."

[See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7044037)

Gavin L.

Account manager

> "Collaborative working can sometimes be a little bit clunky if you have multiple people working in the same form"

[See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6503595)

WB

Will B.

Short Course Manager

> "SurveyMonkey is a superb tool for collecting employee feeling, and feedback."

[See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7085275)

Precious A.

Strategy and Integration Analyst.

> "While SurveyMonkey does provide strong analytics capabilities, its reporting and analysis feature falls short when compared to specialized data analytics..."

[See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___4828411)

AB

Ailton B.

Student

> "Positive ,I am deeply involved online with purchasing ,donating,writing in solo or team projects ,creating presentations for PowerPoint,etc..so I'm..."

[See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6593219)

BL

Bill L.

Principal Head of Talent

> "It has limited free features and tends to have a lot of ads and makes it harder to use"

[See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6646683)

GD

Gino D.

Sales Coordinator

> "It's a powerful and user-friendly tool for creating surveys, collecting feedback, and analyzing responses, some rooms for minor improvements that can do..."

[See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6680805)

GD

Grace D.

Advocate/Facilities Associate

> "One was to register for a training and the last page of the survey monkey registration questions was very confusing as to whether my information had been..."

[See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___4997090)

Loganne D.

Ultrasound Technologist

> "Great tool to get answers from employees about workflow and products and keep it unbiased and anonymous."

[See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7072346)

FD

Francois D.

General manager

> "Customer support hides behind their policy, offering no flexibility to come to an arrangment."

[See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6618658)

Dre' H.

Senior Educator Support Specialist

> "I used it extensively for customer feedback-type scenarios on a very regular basis and I never experienced frustration with the app."

[See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7115628)

ES

Ellie S.

Senior Marketing Campaigns Lead

> "The free plan is pretty limited and it's tough that they limit responses"

[See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6787654)

Harshul S.

Sr. Technical support engineer Network operations

> "The templates help a lot and most of the questions are already there, so I just drag things around and it works."

[See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7109853)

CK

Camie K.

Accounts payable and receivable

> "The paid for version is a little expensive."

[See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6876130)

VR

Verified Reviewer

General Manager

> "Great way to collect data and feed back from clients, customers and employees."

[See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7065913)

AA

Aarash A.

CEO

> "Their policies feel unfair and misleading, and the customer service team did little to resolve the issue."

[See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6525310)

SB

Sarah B.

Marketing and Events

> "Again, it's pretty easy and that helps with some of our tech-challenged generations to also be able to go in and add their votes."

[See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7113293)

DM

David M.

Director, Human Resources

> "Reporting features are difficult to extract the correct information."

[See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6787586)

[View Reviews](https://www.capterra.com/p/253516/SurveyMonkey/reviews/)

## User interface

[CustomerHero](https://www.capterra.com/p/153472/Startquestion/)

4.92 (175)

[SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)

4.57 (10,438)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Access Controls/Permissions

207

Important

Activity Dashboard

150

Important

AI Copilot

120

Important

CustomerHero

39/45

-   Access Controls/Permissions
-   Activity Dashboard
-   AI Copilot
-   Alerts/Notifications
-   Anonymous Feedback
-   API
-   Customer Segmentation
-   Customizable Branding
-   Customizable Questions
-   Customizable Templates
-   Data Analysis Tools
-   Data Cleansing
-   Data Import/Export
-   Data Security
-   Drag & Drop
-   Dynamic Content
-   Email Marketing
-   Email Reminders
-   Feedback Management
-   Gamification
-   Generative AI
-   Mobile Survey
-   Multi-Channel Distribution
-   Multi-Language
-   Multiple Question Types
-   NPS Survey Structure
-   Offline Response Collection
-   Pulse Surveys
-   Question Branching
-   Question Library
-   Question Piping
-   Randomization
-   Real-Time Data
-   Reporting/Analytics
-   Response Quotas
-   Response Validation
-   Sentiment Analysis
-   Site Intercept Survey
-   Skip Logic
-   Support Audio/Images/Video
-   Survey Builder
-   Template Management
-   Third-Party Integrations
-   URL Customization
-   Visual Analytics

[See all features](https://www.capterra.com/p/153472/Startquestion/#features)

SurveyMonkey

Top features

40/45

-   Access Controls/Permissions
-   Activity Dashboard
-   AI Copilot
-   Alerts/Notifications
-   Anonymous Feedback
-   API
-   Customer Segmentation
-   Customizable Branding
-   Customizable Questions
-   Customizable Templates
-   Data Analysis Tools
-   Data Cleansing
-   Data Import/Export
-   Data Security
-   Drag & Drop
-   Dynamic Content
-   Email Marketing
-   Email Reminders
-   Feedback Management
-   Gamification
-   Generative AI
-   Mobile Survey
-   Multi-Channel Distribution
-   Multi-Language
-   Multiple Question Types
-   NPS Survey Structure
-   Offline Response Collection
-   Pulse Surveys
-   Question Branching
-   Question Library
-   Question Piping
-   Randomization
-   Real-Time Data
-   Reporting/Analytics
-   Response Quotas
-   Response Validation
-   Sentiment Analysis
-   Site Intercept Survey
-   Skip Logic
-   Support Audio/Images/Video
-   Survey Builder
-   Template Management
-   Third-Party Integrations
-   URL Customization
-   Visual Analytics

[See all features](https://www.capterra.com/p/253516/SurveyMonkey/#features)

### Recognition

No recognitions have been awarded to CustomerHero

No recognitions have been awarded to SurveyMonkey

### Deployment & support

CustomerHero

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

SurveyMonkey

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

CustomerHero

-   By CustomerHero
-   Located in United States
-   Founded in 2006

SurveyMonkey

-   By Momentive
-   Located in United States
-   Founded in 2009

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