# Compare Birdeye vs Doctible 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Birdeye and Doctible based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/152997-187669/BirdEye-vs-Doctible

---

# Birdeye vs Doctible Features and Cost Comparison

Last updated April 15th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

BirdeyeDoctible2/4 selected

[Birdeye](https://www.capterra.com/p/152997/BirdEye/)[4.7 (703)](https://www.capterra.com/p/152997/BirdEye/reviews/)

[Doctible](https://www.capterra.com/p/187669/Doctible/)[4.8 (265)](https://www.capterra.com/p/187669/Doctible/reviews/)

[## Birdeye](https://www.capterra.com/p/152997/BirdEye/)[4.7 (703)](https://www.capterra.com/p/152997/BirdEye/reviews/)

Starting Price

Contact vendor

Value-for-Money

4.5

Functionality

4.6

Ease of Use

4.7

Customer Service

4.6

Reviews Sentiment

Based on [703 reviews](#user-reviews)

Positive

661

Neutral

17

Negative

25

[## Doctible](https://www.capterra.com/p/187669/Doctible/)[4.8 (265)](https://www.capterra.com/p/187669/Doctible/reviews/)

Starting Price

$249.00/month

Value-for-Money

4.7

Functionality

4.8

Ease of Use

4.8

Customer Service

4.8

Reviews Sentiment

AF

NH

Based on [265 reviews](#user-reviews)

Positive

257

Neutral

3

Negative

5

What’s your intended use case?

## Summary

* * *

Key features rated by users

Features selected based on 2,136 reviews from reputation management software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

85%Fit

High performer

Feature ratings

Negative Feedback Management

4.6

Review Request

4.6

Review Monitoring

4.7

Response Management

4.6

Reporting/Analytics

4.5

68%Fit

Missing features

Not enough reviews

Feature ratings

Negative Feedback Management

NA

Review Request

2.0

Review Monitoring

5.0

Response Management

5.0

Reporting/Analytics

4.4

User satisfaction

User satisfaction

4.7

User reviews[703](https://www.capterra.com/p/152997/BirdEye/reviews/)

Ease of use

4.7

Functionality

4.6

Value for money

4.5

Customer support

4.6

User satisfaction

4.8

User reviews[265](https://www.capterra.com/p/187669/Doctible/reviews/)

Ease of use

4.8

Functionality

4.8

Value for money

4.7

Customer support

4.8

Price starts from

Price starts from

\--

-   Free version
-   Free trial

Price starts from

$249Flat Rate, Per Month

-   Free version
-   Free trial

Best for

Best for

Birdeye is used by multi-location businesses, auto dealers, dental practices, financial services, healthcare, home services, legal firms, property managers, real estate, restaurants, and retailers.

Best for

We serve private practices and groups who are focused on providing a great patient experience while retaining their most loyal patients.

## User reviews

Pros & cons

GY

Ghiwa Y.

IT manager

> "It’s a powerful and reliable platform that makes reputation management easier, strengthens customer communication, and improves online visibility...."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___7052568)

IO

Isobella O.

Director

> "I received less than 10 reviews through Birdeye in the 5 months I was under contract, their system did not communicate with my booking system correctly..."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6424797)

EP

Eric P.

VP of Sales

> "The core product does exactly what we need to help us capture more online reviews, communicate virtual and capture actionable insights. As we've been a..."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6886015)

MM

Matt M.

Vice President

> "Clients could not use the system due to constant bugs, outages and downtime, along with confusion about how to access services within the system in..."

[See full review](https://www.capterra.com/p/152997/BirdEye/#SoftwareAdvice___6338185)

BH

Bradley H.

Senior Business Intelligence Analyst

> "It helps our organization have a strong online presence while monitoring customer reviews and providing an easy and efficient way to respond."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___7000111)

MR

Maura R.

Client Manager

> "For example, we have a client whose CRM is not compatible with Google and it is difficult to get names from them for reviews and can be quite tedious."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6814624)

JC

Julie C.

Owner

> "We appreciate the auto-review request setup which allows us to resolve potential issues when customers have complaints offline."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6887613)

CS

Cap S.

Receptionist

> "We lost some important templates and our phone number at one point, which meant we missed a lot of correspondence from patients."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6886026)

TQ

Thomas Q.

Digital Marketing Manager

> "This has produced significant results for client form generating positive reviews, to managing negative reviews, to responding to all reviews, to..."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6329099)

BD

Bobby D.

CEO

> "I know it can be very complicated with a lot of tickets coming in but the communication and time to correct issues is a little tough sometimes."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6820331)

SV

Sammi V.

Senior Client Manager

> "It's also nice to be able to handle everything in one place including making qr codes, responding to reviews, track reviews, etc."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6814630)

ST

Scott T.

President

> "After six months, we could no longer, in good conscience, allow our clients to continue using such a flawed system and attempted to terminate our..."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6338092)

SL

Susana L.

Director of strategy

> "The platform makes it easy to request and respond to reviews, monitor listings, and track performance—all in one place."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6814657)

CV

Clara V.

HR Coordinator

> "The reason we left was because of the price and a new marketing company we switched to. But it wasn’t worth leaving BirdEye."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___7123285)

LG

Lauren G.

Client Manager

> "It is very accurate with when the review requests get sent out, and especially though integration, makes the process seamless."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6832615)

EV

Ellie V.

Client Manager

> "The only bad thing about Birdeye is that is doesn't integrate with all CRM systems."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6822439)

GY

Ghiwa Y.

IT manager

> "I really liked how simple it was to collect, track, and respond to reviews across multiple channels."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___7052568)

KE

Katie E.

Buyer

> "When messaging a guest through the chat, pictures are slow to load."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6780445)

DV

Dimos V.

Leasing Director

> "Great product that helps our marketing and leasing teams understand what is going on at our properties."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___7000982)

EP

Eric P.

VP of Sales

> "However, we tried to work on some custom features that took much longer than expected."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6886015)

ML

Matthew L.

Property Manager

> "We are able to customize how/when we engage with our customers and it has been a delight to work with."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6885989)

JR

Jason R.

manger

> "The lack of customer service it seemed like you couldn't get a word and all they did was talk never really nothing listen"

[See full review](https://www.capterra.com/p/152997/BirdEye/#SoftwareAdvice___6831173)

CR

Camila R.

Case Manager

> "It expedites response times and provides them the security of having their CM available"

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___7007343)

HM

Hattie M.

Digital Marketing Strategy

> "I think it would be nice if some of the review sites that Birdeye monitors were more seamless in how we could respond ( TripAdvisor), and sometimes,..."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6133983)

MR

Maura R.

Client Manager

> "Some businesses like to send out the review requests themselves which can also be extremely advantageous for receiving reviews."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6814624)

SF

Samantha F.

Client Experience Manager

> "Cannot input graphic into email campaigns."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6338406)

SL

Susana L.

Director of strategy

> "Birdeye has become a key part of our digital marketing strategy, especially for multi-location businesses."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6814657)

NN

Noah N.

Marketing Manager

> "During most monthly meetings, they tried to upsell us on products that we didn't really need."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6724233)

TR

Tara R.

Director

> "Monitoring feedback, responding to customers, and boosting local SEO has never been easier."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6818258)

Helene V.

Office Head

> "Also, remembering passwords and browsing several different websites is equally or more difficult than remembering reviews. If a review has a score of..."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___4878709)

LG

Lauren G.

Client Manager

> "The customer service is fast and dependable and the software is constantly being updated with features I didn't know I needed."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6832615)

SC

Steve C.

Director

> "The product is not fit for purpose, after sales support is deplorable, people don't respond, completely disregard or ignore question or concers and even..."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6082379)

SV

Sammi V.

Senior Client Manager

> "My clients find a ton of success from integration and bulk importing client lists."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6814630)

Nathan S.

Director, Digital Strategy

> "Eventually, we realized that we were not being synced to all directories and we chose a different grouping then what we originally were assigned."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6200510)

JC

Julie C.

Owner

> "Many of my clients have been using Birdeye for several years and have grown to love the easy communication with customers via the platform."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6887613)

SC

Steve C.

Director

> "All Spin - Brokers steer clearWe are a mortgage brokerage in Australia who were sold on this by slick sales staff who constantly bad mouthed their..."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6082379)

CS

Cap S.

Receptionist

> "We get better responses throughout the day via Birdeye texting vs phone calls/emails."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6886026)

OL

Orlando L.

President

> "All of our employees decided to use other platforms in order to work because the Birdeye platform was simply too messy."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___4761113)

CR

Camila R.

Case Manager

> "It has been a good experience, it makes my job easier and improves communication with clients, which is the most important thing in my role"

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___7007343)

ES

Evyn S.

UX and SEO Specialist

> "Sometimes it can be glitchy or take a while to load."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6213366)

SL

Susana L.

Director of strategy

> "We’ve seen major improvements in our visibility across search engines and directories."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6814657)

MA

Michelle A.

Digital Marketing

> "Birdeye is used for Local SEO to set up citations for our customers, but some of the citations are not there and not edited correctly."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___3780773)

CM

Cara M.

Senior Client Manager

> "It is very simple to switch between accounts as I manage over 100 accounts within Birdeye."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6814620)

JD

Jared D.

Director of Marketing

> "We have since onboarded with the new software but are stuck paying BirdEye $1700+ month for a service we no longer need. "

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___4957155)

NF

Noy F.

Owner

> "The fast and great service I was able to use the app so fast and after two min was able to finish set up new account"

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6862862)

MK

Michele K.

Reputation Specialist

> "Also, Help topics are not nearly detailed enough to describe why to click ON/OFF each setting option (for instance) - and what impact that would have..."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___3759197)

DH

Dan H.

Director of Social Media

> "We had a rocky start with the platform and account services really went above and beyond like we do with our clients to help our partnership succeed on..."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6332126)

MM

Matt M.

Vice President

> "Without a doubt the worst vendor we've worked with in our 12+ years in business."

[See full review](https://www.capterra.com/p/152997/BirdEye/#SoftwareAdvice___6338185)

OL

Orlando L.

President

> "You can link your third-party review pages (Facebook, Google, BBB, etc.) and have one single link that provides the customer the opportunity to review..."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___4761113)

EC

Evan C.

Director of Patient Engagement

> "As stated above I was a bit disappointed with it results data from the surveys I sent out to customers. When using a rating scale system they compile..."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___3578231)

LS

Lisa S.

Executive Assitant

> "The chatbot engages visitors effectively, providing them instant, personalized responses, while the dashboard gives us a panoramic view of all customer..."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___4957126)

ST

Scott T.

President

> "Onboarding was a nightmare."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6338092)

SB

Sammy B.

Client Manager

> "The ease of use and the ability to manage multiple clients in one easy spot has made my job a lot easier!"

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6823117)

AH

Anne H.

Broker

> "Well, they did NOT help and did NOT solve the problem!!!"

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6439946)

JR

Jason R.

manger

> "In my opinion, there's several other services out there far more beneficial the experience I had it was very overpriced for what I was paying for."

[See full review](https://www.capterra.com/p/152997/BirdEye/#SoftwareAdvice___6831173)

SB

Sean B.

Operations

> "Poor."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6763424)

TR

Tara R.

Director

> "The system is powerful yet easy to use, helping us generate and manage reviews seamlessly."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6818258)

AW

Alan W.

Marketing Director

> "could not think of anything at this time however since it requires I write something, I Ould have to say the asking for reviews after I already summated..."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___3747842)

AJ

Abby J.

Project Manager

> "They offer applicable information, high quality tools, and an ever-changing range of product offerings."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6329161)

CL

Craig L.

Director

> "Did not notify on the roll over and I missed out by a few day."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6036251)

WK

Wendy K.

Marketing

> "BirdEye helps to build a reputation and maintain it."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6885987)

TF

Tom F.

Managing Member

> "cost it is expensive and sometimes hard to learn and connect everything"

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6195125)

SA

Sara A.

Social Media Manager

> "It is great that Birdeye enhances our continuous monitoring and control over all our accounts."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6408736)

KS

Kristen S.

Specialist

> "Some of our customers complained about the birdeye reps that would call them."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6054375)

GB

Gus B.

PM

> "One of the most commendable aspects of Birdeye is its ability to consolidate a large numbers of customer messages in a single, user-friendly dashboard."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___4957156)

VR

Verified Reviewer

VP Marketing

> "They blame internal mismanagement for their problems and I'm sure that's correct."

[See full review](https://www.capterra.com/p/152997/BirdEye/#GetApp___4899687)

SW

Sean W.

Hospital Manager

> "I like the Birdeye helps build our online reputation"

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6886181)

BS

Ben S.

Owner

> "We asked for an internal/team chat so we can communicate in private with our team members but it seems like no one had the notifications."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___3613888)

SB

Sean B.

Operations

> "Do yourself a favour, pay a consultant a couple of dollars to set up a custom integration like Birdeye for your business and you will be much much..."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6763424)

DN

Deborah N.

Orthodontisit

> "Also one of the Birdeye employees was badgering me to sign a two year contract instead of our usual one year contract. And he charged my credit card for..."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___4191288)

DK

David K.

Brand Manager

> "Birdeye is filled with features that are beneficial for any business and essential for ours!"

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6814622)

Eric R.

Owner

> "they are doing nothing to contribute to the value of their initial offering."

[See full review](https://www.capterra.com/p/152997/BirdEye/#GetApp___6202269)

SM

Samantha M.

Senior Client Manager

> "The support team has a great response time and is usually able to solve problems quickly"

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6821157)

MB

Miranda B.

Client Strategy Specialist

> "I have heard from everybody on the team and even noticed it during our onboarding, there is a giant delay between when something is clicked to when it..."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___3537393)

AM

Alex M.

Director of Marketing

> "Embracing Birdeye across all properties we manage, our property management company has witnessed a substantial surge in employee engagement with our..."

[See full review](https://www.capterra.com/p/152997/BirdEye/#GetApp___4891426)

SL

Sarah L.

Closing Coordinator

> "It's hard to remove spam reviews, notifications stopped working but they were able to fix it same day."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___3873238)

KO

Krystina O.

Client Manager

> "Review requests are my favorite thing about Birdeye."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6823119)

LB

Lisa B.

Book Keeper

> "Again not playing phone tag, calling a customer just to have to leave a message and the customer call back when I am unavailable. "

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___3611606)

GB

Gus B.

PM

> "Its superior chatbot technology aids in dynamic customer interaction, while the comprehensive dashboard effectively consolidates customer messages."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___4957156)

JD

Jared D.

Director of Marketing

> "Shame on me for not memorizing their agreement. "

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___4957155)

[View Reviews](https://www.capterra.com/p/152997/BirdEye/reviews/)

AF

Annie F.

Office manager

> "I didn't have the ability to text before and this has saved me so much time."

[See full review](https://www.capterra.com/p/187669/Doctible/#Capterra___7045257)

SJ

Shawn J.

Office Manager

> "You cannot edit info easily or at all on certain situations."

[See full review](https://www.capterra.com/p/187669/Doctible/#Capterra___7046509)

NH

Nathan H.

Chiropractor

> "The two way texting and appointment reminder software are wonderful to use."

[See full review](https://www.capterra.com/p/187669/Doctible/#Capterra___6840791)

CF

Carolyn F.

Office Manager

> "I feel that we should have had the ability to terminate the online forms portion of the contract due to the service issue and then..."

[See full review](https://www.capterra.com/p/187669/Doctible/#Capterra___4839547)

MT

Melissa T.

Administrator

> "Everything from office to patient communication, appointment reminders and notifications to forms and patient information is..."

[See full review](https://www.capterra.com/p/187669/Doctible/#Capterra___4868725)

MR

Mellissa R.

Office Manager

> "Not much I can say that I dislike; other than if a patient cancels or we cancel an appointment and it is the day of patients..."

[See full review](https://www.capterra.com/p/187669/Doctible/#Capterra___4921744)

TR

Tamara R.

Sales Manager

> "We’re extremely satisfied with their customer care and highly recommend them to any healthcare practice looking to elevate their..."

[See full review](https://www.capterra.com/p/187669/Doctible/#Capterra___6828405)

CF

Carolyn F.

Office Manager

> "We weren't able to open the files that were being completed by our patients."

[See full review](https://www.capterra.com/p/187669/Doctible/#Capterra___4839547)

DH

Deena H.

OFFICE MANAGER

> "We use the Doctible for Reviews with have been a great in getting new patients to schedule with us and to improve our practice with..."

[See full review](https://www.capterra.com/p/187669/Doctible/#Capterra___4868201)

MA

Marianne A.

Asst. Office Manager

> "The group text feature has been having issues for a while."

[See full review](https://www.capterra.com/p/187669/Doctible/#Capterra___4897563)

CF

Carolyn F.

Office Manager

> "One feature our office likes about Docitble is the ability to send links specific to our office locations."

[See full review](https://www.capterra.com/p/187669/Doctible/#Capterra___4839547)

MM

Mark M.

chiropractor

> "Underwhelmed with entire experience."

[See full review](https://www.capterra.com/p/187669/Doctible/#SoftwareAdvice___6706694)

AN

Amy N.

Chiropractic Assistant

> "The best feature for us has been the texting - patients love it and it keeps the front desk staff free from more tedious/routine..."

[See full review](https://www.capterra.com/p/187669/Doctible/#Capterra___4829844)

VR

Verified Reviewer

Consumer Advocate

> "We yielded to their way too aggressive, over-the-top offer of trying their patient communicator system for 30 days, and by day 28..."

[See full review](https://www.capterra.com/p/187669/Doctible/#GetApp___4440575)

KB

Kim B.

Office Manager

> "Most reviews were great, a couple weren't, but either way it gave us a chance to engage with the patients and try to improve when..."

[See full review](https://www.capterra.com/p/187669/Doctible/#Capterra___5014722)

JL

Julie L.

Office Manage

> "Not fair when they didn't hold up to their agreement to provide a service to our office. "

[See full review](https://www.capterra.com/p/187669/Doctible/#GetApp___5081979)

TR

Tamara R.

Sales Manager

> "Their platform is intuitive and efficient, and the support team is absolutely brilliant."

[See full review](https://www.capterra.com/p/187669/Doctible/#Capterra___6828405)

SD

Sonja D.

Practice Manager

> "We thought financially it made sense to leave because of this; however, both times we were highly disappointed and came back to..."

[See full review](https://www.capterra.com/p/187669/Doctible/#Capterra___4834712)

KC

Kristi C.

Finance and Insurance Coordinator

> "Navigation is key and the customizable templates allow us to effectively communicate with our patients quickly and effectively."

[See full review](https://www.capterra.com/p/187669/Doctible/#Capterra___4884279)

HG

Holl G.

Office Manager

> "We had to turn down the amount patients were asked to review us!"

[See full review](https://www.capterra.com/p/187669/Doctible/#Capterra___4801377)

MR

Mellissa R.

Office Manager

> "I love the sms feature more often than not you get a response from patients quicker than you would be able to actually speak with..."

[See full review](https://www.capterra.com/p/187669/Doctible/#Capterra___4921744)

CD

Crissy D.

Manager

> "I still have to do the work unless you pay more for automation."

[See full review](https://www.capterra.com/p/187669/Doctible/#Capterra___4793486)

GC

Gilcher C.

Owner

> "Thanks to Doctible, our patients automatically get text messages after their visit making it easier than ever to share their..."

[See full review](https://www.capterra.com/p/187669/Doctible/#Capterra___4966381)

JL

Julie L.

Office Manage

> "They claim to have corrected this issue several times, but it keeps happening."

[See full review](https://www.capterra.com/p/187669/Doctible/#GetApp___5081979)

SR

Shelly R.

Office Manager

> "The best take away from using Doctible was the amount of reviews generated and posted directly to Google not through a third party."

[See full review](https://www.capterra.com/p/187669/Doctible/#Capterra___4879906)

VR

Verified Reviewer

Consumer Advocate

> "Like I mentioned above, getting ahold of anyone directly was futile and it took two days from the time we encountered this glitch..."

[See full review](https://www.capterra.com/p/187669/Doctible/#GetApp___4440575)

MK

Maria K.

Dental Hygiene

> "They also helped make the reviews available on our website (Google and non Google reviewers) so all future patients could see them...."

[See full review](https://www.capterra.com/p/187669/Doctible/#Capterra___4864292)

MH

Misty H.

Financial Coordinator

> "At this time I do not have any feature that I don't like."

[See full review](https://www.capterra.com/p/187669/Doctible/#Capterra___5000855)

MI

Maryclaire I.

Office Manager

> "Doctible connects our clinic with our patients on a daily basis. If communication is the key, you want to use Doctible."

[See full review](https://www.capterra.com/p/187669/Doctible/#Capterra___4778103)

CL

Cynthia L.

Co owner

> "You can’t afford NOT to!!!"

[See full review](https://www.capterra.com/p/187669/Doctible/#Capterra___5034010)

RA

Riad A.

Practice Manager

> "Doctible offers a low barrier-to-entry entry option; utilizing patient feedback to generate interest and awareness."

[See full review](https://www.capterra.com/p/187669/Doctible/#Capterra___4936805)

AY

Amor Y.

Clinical Administrator

> "It doesn't seem to be able to fully integrate with the Dentrix."

[See full review](https://www.capterra.com/p/187669/Doctible/#Capterra___4455018)

KL

Katie L.

Office Manager

> "It is nice that the patient can determine what platform they would like to review us on: Google, Facebook, or Internal are the..."

[See full review](https://www.capterra.com/p/187669/Doctible/#Capterra___4801162)

TC

Taylor C.

Office Manager

> "Some patients accidentally opt out and still want to be messaged."

[See full review](https://www.capterra.com/p/187669/Doctible/#Capterra___4643891)

FZ

Fanrui Z.

Dentist

> "It's great, our patients love the appt reminders and being able to communicate with the office via text message."

[See full review](https://www.capterra.com/p/187669/Doctible/#Capterra___6046812)

VR

Verified Reviewer

Consumer Advocate

> "If I could I would give this company 0 stars."

[See full review](https://www.capterra.com/p/187669/Doctible/#GetApp___4440575)

TR

Tamara R.

Sales Manager

> "Doctible has been a game-changer for our practice!"

[See full review](https://www.capterra.com/p/187669/Doctible/#Capterra___6828405)

MC

Michele C.

Practice Owner

> "Doctible has no true integration and cannot read any aspect of a schedule and will send requests to any name on the schedule..."

[See full review](https://www.capterra.com/p/187669/Doctible/#Capterra___2176910)

NG

Natacha G.

office manager

> "We are able to send treatment contracts to each of our patients safely and securely."

[See full review](https://www.capterra.com/p/187669/Doctible/#Capterra___4955124)

MC

Michele C.

Practice Owner

> "They are unable to read an existing schedule and will send review requests to patients with unconfirmed appointments and to..."

[See full review](https://www.capterra.com/p/187669/Doctible/#Capterra___2176910)

CP

Cindy P.

Patient Care Coordinator

> "Doctible is a highly effective practice building tool that integrates well with our practice management software. "

[See full review](https://www.capterra.com/p/187669/Doctible/#Capterra___4936005)

AM

Alexander M.

Owner

> "I was promised that they would add additional platform to the review generator within two weeks I have been with them two month and..."

[See full review](https://www.capterra.com/p/187669/Doctible/#Capterra___2441198)

TH

Tyler H.

Chiropractor

> "Increasing the Google reviews has allowed us to reduce our marketing budget in other areas"

[See full review](https://www.capterra.com/p/187669/Doctible/#Capterra___4804481)

JL

Jordan L.

Optometric Technician

> "I have been working with the software for a short time (a few months) at this point the only drawback I see is the inability to..."

[See full review](https://www.capterra.com/p/187669/Doctible/#Capterra___2278930)

AN

Amy N.

Chiropractic Assistant

> "It is also very useful to be able to send mass texts in the event of office closures."

[See full review](https://www.capterra.com/p/187669/Doctible/#Capterra___4829844)

Patty M.

Practice Administrator

> "The interface with MediTouch didn't pull the phone numbers in the correct order. "

[See full review](https://www.capterra.com/p/187669/Doctible/#Capterra___2236247)

GC

Gilcher C.

Owner

> "Doctible has made it easy for our office to reach out to patients to learn more about their experiences at our office."

[See full review](https://www.capterra.com/p/187669/Doctible/#Capterra___4966381)

EH

Emiliea H.

Office administrator

> "Not being able to see email results like you would for a constant contact campaign."

[See full review](https://www.capterra.com/p/187669/Doctible/#Capterra___2231641)

MA

Marianne A.

Asst. Office Manager

> "Uses our office number, patients can reply to our texts, & it's very user friendly."

[See full review](https://www.capterra.com/p/187669/Doctible/#Capterra___4897563)

RR

Rosita R.

Dentist

> "Don't sign contract until you know that they are not fully integrated with Dentrix. "

[See full review](https://www.capterra.com/p/187669/Doctible/#GetApp___2735647)

AH

April H.

Office Manager

> "I like that Doctible offers more characters for you to type our patients."

[See full review](https://www.capterra.com/p/187669/Doctible/#Capterra___4950674)

MC

Michele C.

Practice Owner

> "Additionally, their campaign feature is lacking in its capabilities. "

[See full review](https://www.capterra.com/p/187669/Doctible/#Capterra___2176910)

JJ

Julianne J.

Operations Manager

> "Doctible has allowed our google reviews to increase dramatically compared to pre-doctible."

[See full review](https://www.capterra.com/p/187669/Doctible/#Capterra___4910524)

RT

Ron T.

Office Manager

> "The fact that we cannot customize emails."

[See full review](https://www.capterra.com/p/187669/Doctible/#Capterra___2233454)

KW

Kate W.

Practice Administrator

> "It really helps us spend more time on patient care and less time with reminder calls."

[See full review](https://www.capterra.com/p/187669/Doctible/#Capterra___4944426)

AM

Alexander M.

Owner

> "A lot features missing not a good fit for money they charge"

[See full review](https://www.capterra.com/p/187669/Doctible/#Capterra___2441198)

SP

Sara P.

Marketing Coordinator and Office Admin

> "We only use it for the review system and has helped our office get true genuine reviews"

[See full review](https://www.capterra.com/p/187669/Doctible/#Capterra___4962798)

RR

Rosita R.

Dentist

> "Once they get you signed up, you are persona non grata to them, off to the next victim. "

[See full review](https://www.capterra.com/p/187669/Doctible/#GetApp___2735647)

LL

Lauren L.

Insurance Coordinator

> "We receive many google reviews without having to manually reach out to patients, which is great"

[See full review](https://www.capterra.com/p/187669/Doctible/#Capterra___4963863)

AG

Amy G.

Office Manager

> "It doesn’t have all the features we would prefer.. yet"

[See full review](https://www.capterra.com/p/187669/Doctible/#Capterra___2239574)

AF

Ali F.

Doctor

> "Getting patient reviews online which helps getting patients"

[See full review](https://www.capterra.com/p/187669/Doctible/#Capterra___4791698)

MC

Michele C.

Practice Owner

> "This was an untruth. "

[See full review](https://www.capterra.com/p/187669/Doctible/#Capterra___2176910)

[View Reviews](https://www.capterra.com/p/187669/Doctible/reviews/)

## User interface

4.68 (703)

[Doctible](https://www.capterra.com/p/187669/Doctible/)

4.80 (265)

### Features

Birdeye

Top features

27/35

-   AI Copilot
-   AI/Machine Learning
-   Alerts/Notifications
-   API
-   Automated Responses
-   Brand Management
-   Competitive Analysis
-   CRM Integration
-   Customer Advocacy
-   Customer Experience Management
-   Customizable Fields
-   Customizable Reports
-   Employee Advocacy
-   Engagement Tracking
-   Generative AI
-   Hashtag Tracking
-   Keyword Tracking
-   Media Monitoring
-   Multi-Channel Distribution
-   Negative Feedback Management
-   Predictive Analytics
-   Reporting/Analytics
-   Response Management
-   Review Monitoring
-   Review Request
-   Review Sharing
-   Scoring
-   Search/Filter
-   Sentiment Analysis
-   SEO Management
-   Social Media Integration
-   Template Management
-   Third-Party Integrations
-   White Label
-   Widgets

[See all features](https://www.capterra.com/p/152997/BirdEye/#features)

Doctible

16/35

-   AI Copilot
-   AI/Machine Learning
-   Alerts/Notifications
-   API
-   Automated Responses
-   Brand Management
-   Competitive Analysis
-   CRM Integration
-   Customer Advocacy
-   Customer Experience Management
-   Customizable Fields
-   Customizable Reports
-   Employee Advocacy
-   Engagement Tracking
-   Generative AI
-   Hashtag Tracking
-   Keyword Tracking
-   Media Monitoring
-   Multi-Channel Distribution
-   Negative Feedback Management
-   Predictive Analytics
-   Reporting/Analytics
-   Response Management
-   Review Monitoring
-   Review Request
-   Review Sharing
-   Scoring
-   Search/Filter
-   Sentiment Analysis
-   SEO Management
-   Social Media Integration
-   Template Management
-   Third-Party Integrations
-   White Label
-   Widgets

[See all features](https://www.capterra.com/p/187669/Doctible/#features)

### Recognition

No recognitions have been awarded to Birdeye

No recognitions have been awarded to Doctible

### Deployment & support

Birdeye

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Doctible

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Birdeye

-   By Birdeye
-   Located in United States
-   Founded in 2012

Doctible

-   By Doctible
-   Located in United States
-   Founded in

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