# Birdeye vs Trustpilot: Features and Cost Comparison 2026 | Capterra > Birdeye vs Trustpilot: Which review management tool is right for you? Dive into our detailed comparison of their features, costs, and user experience to make your decision. Source: https://www.capterra.com/compare/152997-169618/BirdEye-vs-Trustpilot --- # Birdeye vs Trustpilot Features and Cost Comparison Last updated April 15th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: BirdeyeTrustpilot2/4 selected [Birdeye](https://www.capterra.com/p/152997/BirdEye/)[4.7 (703)](https://www.capterra.com/p/152997/BirdEye/reviews/) [Trustpilot](https://www.capterra.com/p/169618/Trustpilot/)[4.5 (1202)](https://www.capterra.com/p/169618/Trustpilot/reviews/) [## Birdeye](https://www.capterra.com/p/152997/BirdEye/)[4.7 (703)](https://www.capterra.com/p/152997/BirdEye/reviews/) [## Trustpilot](https://www.capterra.com/p/169618/Trustpilot/)[4.5 (1202)](https://www.capterra.com/p/169618/Trustpilot/reviews/) Starting Price Contact vendor Starting Price Contact vendor for pricing Value-for-Money 4.5 Functionality 4.6 Ease of Use 4.7 Customer Service 4.6 Starting Price $299.00/month Starting Price $299.00/month Value-for-Money 4.2 Functionality 4.4 Ease of Use 4.6 Customer Service 4.2 Reviews Sentiment Based on [703 reviews](https://www.capterra.com/p/152997/BirdEye/reviews/) Positive 661 Neutral 17 Negative 25 Positive 661 Neutral 17 Negative 25 Reviews Sentiment Based on [1,202 reviews](https://www.capterra.com/p/169618/Trustpilot/reviews/) Positive 1,085 Neutral 57 Negative 60 Positive 1,085 Neutral 57 Negative 60 Best for (according to reviews) - **Business size**: Small businesses account for 539 reviews, representing 78% of feedback, demonstrating broad uptake among this segment. - **Industry**: Marketing and advertising, health, wellness and fitness, and construction together contribute 36% of reviews, showing diverse industry adoption. - **Use cases**: Review management (57%), reputation management (41%), and customer experience (23%) are the main focuses, highlighting Birdeye's role in customer engagement. Best for (according to reviews) - **Business size**: Small businesses account for 808 reviews, representing 67% of feedback, showing widespread use among smaller organizations. - **Industry**: Financial services, retail, and marketing/advertising together make up 21% of reviews, indicating broad industry adoption without a single dominant sector. - **Use cases**: Customer experience (55%), review management (45%), and customer satisfaction (41%) are the main focuses, highlighting emphasis on feedback and reputation management. ## Reviewer verdict Birdeye Birdeye users find it best for managing customer reviews across multiple platforms, appreciating its customizable review requests via text and email, centralized inbox, and AI-powered response management. Reviewers highlight its effectiveness in generating positive reviews, handling negative feedback before it becomes public, and enhancing local SEO. They value the unified interface for multi-location management, integrations, and cost-effective pricing, though some mention occasional bugs and support delays. Trustpilot Trustpilot users consider it ideal for leveraging a large database of customer reviews to support reputation management and decision-making. Reviewers appreciate the ease and professionalism of automated review requests, the intuitive dashboard for real-time monitoring, and transparent tools for handling negative feedback. They value the free version for small businesses and the platform’s impact on revenue, though some note concerns with spam reviews, expensive premium plans, and the need for customers to create accounts. ## Features comparison When looking at review management tools like Birdeye and Trustpilot, price is just one factor to consider. Understanding their features and differences can help determine which one best suits your needs, maximizing efficiency while avoiding unnecessary costs. Here's how they compare in key areas that matter most. \[[1](#source-item-1)\] Key features rated by users Features selected based on 7,139 reviews from Review Management users. about the Fit Score methodology. Fit Score methodology To calculate the Fit Score, our proprietary methodology factors in the following: - The importance level for each feature. By default, this is determined by user reviews. They can rate a feature Critical, High, Low, or Not Used. - Feedback from real users on how the product performs for each key feature, derived from verified user reviews and ratings. Please note: - To calculate the Fit Score, the number of reviews for those features and the actual rating carry the same weight. You might see that, in some cases, even though the ratings are the same, we still determine a winner because it had more reviews. - If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Birdeye 87%Fit High performer Feature ratings Review Request 4.6 Review Monitoring 4.7 Negative Feedback Management 4.6 Response Management 4.6 Trustpilot 89%Fit Feature ratings Review Request 4.3 Review Monitoring 4.4 Negative Feedback Management 4.2 Response Management 4.3 Review Request 4.6 (139) 4.3 (208) Birdeye users appreciate the effectiveness of sending out review requests, noting the customizable options and the ability to use text and email. They find the automation a significant time saver, though some users mention initial confusion with triggers and bulk uploads. Users also value the integration with various platforms and the ease of setting up templates. However, some users report bugs and issues with the feature. Trustpilot users, on the other hand, highlight the ease of requesting reviews and the automation that they say saves time. They appreciate the professional manner of requests and the platform's reputation. However, some users mention low conversion rates for unverified testimonials and the need for customers to create accounts. Overall, Birdeye users value the customizable and integrated review request features, while Trustpilot users appreciate the ease and professionalism of the review request process. Review Monitoring 4.7 (129) 4.4 (199) Birdeye users find the review monitoring feature helpful for managing reviews from multiple sources in one place. They appreciate the centralized inbox, notifications, and the ability to respond quickly to feedback. However, some users report bugs and issues with alerts. Trustpilot users also value the real-time monitoring and the ability to respond quickly to reviews. They appreciate the intuitive dashboard and the sense of control over reviews. Some users, however, mention issues with fake reviews and the platform's response time to negative feedback concerns. In summary, users find both platforms effective for review monitoring, with Birdeye users appreciating the centralized management and Trustpilot users valuing the real-time monitoring and intuitive dashboard. Negative Feedback Management 4.6 (118) 4.2 (265) Birdeye users appreciate the ability to respond to negative feedback and resolve issues before they are publicized. They find the feature critical for managing customer interactions and improving service. Some users mention the convenience of customizable auto-replies and templates. Trustpilot users value the transparency and accountability in managing negative feedback. They appreciate the tools to respond to reviews and the insights gathered from negative feedback. However, some users report issues with removing irrelevant or malicious reviews. Overall, Birdeye users find the negative feedback management feature essential for resolving issues quickly, while Trustpilot users value the transparency and tools provided for managing negative feedback. Response Management 4.6 (112) 4.3 (167) Birdeye users find the response management feature efficient, with AI-generated responses and the ability to set up automatic replies. They appreciate the unified interface and the option to manage responses for multiple locations. Some users, however, mention occasional disconnections from review sites. Trustpilot users also find the response management feature easy to use, with reminders for unanswered reviews and the ability to update responses. They appreciate the intuitive interface and the categorization of reviews. Some users, however, report difficulties in managing responses for higher-rated reviews. In general, users find both platforms' response management features easy to use, with Birdeye users valuing the AI and unified interface, while Trustpilot users appreciate the reminders and intuitive categorization. ## Pricing comparison ### Starting prices Birdeye Contact vendor for pricing Trustpilot $299.00 Flat Rate (Per Month) Free Trial Free Version [View pricing plans](https://www.capterra.com/p/169618/Trustpilot/pricing/) ### Value-for-money analysis 4.5 (703) 4.2 (1202) An exploration of what reviewers say about both Birdeye's and Trustpilot's value for money finds that Birdeye reviewers see it as a cost-effective tool for generating reviews and managing online data, while Trustpilot reviewers comment on its useful free version and the potential revenue increase from its features. Reviewers find Birdeye to offer good value for money, noting its affordable annual subscription and beneficial features like SMS functionality. They appreciate the 30-day free trial, which allows them to test the software before committing. However, some users mention that the pricing can be high, especially for small businesses, and that the costs can add up with additional features. As for Trustpilot, reviewers highlight its free version as a good starting point for small businesses. They appreciate the potential revenue increase from using its features, despite the higher costs. However, some users feel that the premium plans are expensive and that the pricing model can be prohibitive for small businesses, with significant costs for advanced features and long-term contracts. ## How does the user experience compare on Birdeye vs Trustpilot? ### Overall rating 4.7 (703) 4.5 (1202) ### User interface Birdeye Trustpilot ### Customer service and support Birdeye Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 (Live rep) Chat Trustpilot Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 (Live rep) Chat ## What users say about the pros and cons of Birdeye vs Trustpilot These review management software solutions have been evaluated by verified reviewers on Capterra. Check out what real users say about Birdeye and Trustpilot to find out which one would work best for your needs. Users appreciate Birdeye for its effective customer review management, noting its ability to generate positive reviews, manage negative feedback, and enhance local SEO. They also value its customer service, highlighting the unified interface for engagement and tracking, and the attentive support team. Additionally, reviewers find Birdeye's client management beneficial, citing ease of use and efficient client transfer. At the same time, Trustpilot users praise its comprehensive database of customer reviews, which aids in decision-making and reputation management. They also commend its customer service for simplifying feedback collection and improving service quality, and its website evaluation for helping assess the reliability of online platforms. As for the cons, Birdeye users mention issues with problem resolution, citing delays and unresponsive support. Meanwhile, Trustpilot users express concerns about review management, noting the presence of spam and biased reviews, and the lack of effective filtering. \[[2](#source-item-2)\] Pros Birdeye GY Ghiwa Y IT managerAirlines/Aviation, 11 - 50 employeesUsed the software for: 1-2 years. “It’s a powerful and reliable platform that makes reputation management easier, strengthens customer communication, and improves online visibility. Although the cost and initial complexity might be drawbacks for some, the value it delivers through automation, organization, and insight makes it an excellent choice for businesses that want to enhance their customer experience and digital presence.“ November 28, 2025 EP Eric P VP of SalesRetail, 201 - 500 employeesUsed the software for: More than 2 years. “The core product does exactly what we need to help us capture more online reviews, communicate virtual and capture actionable insights. As we've been a customer longer, we see them leaning deeper into AI components that can produce more robust data and insights.“ August 29, 2025 Trustpilot KM Karen M Managing EditorPublishing, 2 - 10 employeesUsed the software for: More than 2 years. “I love the way that reviews can be used as feedback but also a marketing tool to inform us on what readers are thinking and give us credibility with external audiences.“ January 5, 2026 FA Fabruzio A TechnicianInformation Technology and Services, 2 - 10 employeesUsed the software for: 1-2 years. “I use Trustpilot when I want to check the reputation/reliability of a service (supplied by web site or mobile app), and I must to say all the reviews are true and many are well described so I will be able to trust or not what I was going to try (e.g. an app which offers discounted food).“ May 20, 2024 Cons Birdeye IO Isobella O DirectorHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months. “I received less than 10 reviews through Birdeye in the 5 months I was under contract, their system did not communicate with my booking system correctly which meant we had multiple missed opportunities, I then had clients who received review requests multiple times - even if they had already left a review.“ August 5, 2024 MM Matt M Vice PresidentHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 1-2 years. “Clients could not use the system due to constant bugs, outages and downtime, along with confusion about how to access services within the system in spite of training we had to perform ourselves because BirdEye offered no support.“ June 10, 2024 Trustpilot Sasha B CustomerSports, Self-employedUsed the software for: Less than 6 months. “My review was removed because trust pilot use automated detection technology which checks your location and the review for advertising or harmful/illegal content.“ August 14, 2025 Sasha B CustomerSports, Self-employedUsed the software for: Less than 6 months. “I reviewed a local business which I was able to provide documentation for and didn't include any advertising or harmful/illegal content and my review was still not allowed.“ August 14, 2025 * * * Sources 1. Our research team identified features from vendor websites based on their analysis of what users find valuable or expect from review management software. This list is not exhaustive. For additional features, refer to the vendor’s website. 2. Review excerpts are passages extracted from longer reviews written by verified reviewers. We obtain these excerpts by applying an algorithm that considers factors including, but not limited to, length, topic coverage, and thematic relevance. Excerpts are evaluated for positive or negative sentiment and receive a sentiment score. They represent user opinion and do not represent the views of, nor constitute, an endorsement by Capterra or its affiliates. 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