# eWay-CRM vs Zoho CRM: Features and Cost Comparison 2026 | Capterra > eWay-CRM vs Zoho CRM: Which crm tool is right for you? Dive into our detailed comparison of their features, costs, and user experience to make your decision. Source: https://www.capterra.com/compare/152769-155928/eWay-CRM-vs-Zoho-CRM --- # eWay-CRM vs Zoho CRM Features and Cost Comparison Last updated April 4th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Zoho CRMeWay-CRM2/4 selected [eWay-CRM](https://www.capterra.com/p/152769/eWay-CRM/)[4.5 (822)](https://www.capterra.com/p/152769/eWay-CRM/reviews/) [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[4.3 (6969)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) [## eWay-CRM](https://www.capterra.com/p/152769/eWay-CRM/)[4.5 (822)](https://www.capterra.com/p/152769/eWay-CRM/reviews/) [## Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[4.3 (6969)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting Price $20.00/month Starting Price $20.00/month Value-for-Money 4.4 Functionality 4.3 Ease of Use 4.4 Customer Service 4.6 Starting Price $14.00/month Starting Price $14.00/month Value-for-Money 4.3 Functionality 4.3 Ease of Use 4.2 Customer Service 4.1 Reviews Sentiment RC BB Based on [822 reviews](https://www.capterra.com/p/152769/eWay-CRM/reviews/) Positive 762 Neutral 46 Negative 14 Positive 762 Neutral 46 Negative 14 Reviews Sentiment Based on [6,969 reviews](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Positive 5,934 Neutral 782 Negative 253 Positive 5,934 Neutral 782 Negative 253 Best for (according to reviews) - **Business size**: Small businesses account for 668 reviews, representing 87% of feedback, indicating strong adoption among this segment. - **Industry**: Information technology and services, mechanical or industrial engineering, and machinery collectively contribute 20% of reviews, reflecting moderate usage across these sectors. - **Use cases**: CRM (62%), project management (29%), and contact management (25%) are the main functionalities, with CRM being the most frequently mentioned. Best for (according to reviews) - **Business size**: Small businesses account for 5,254 reviews, representing 75% of feedback, demonstrating broad uptake among smaller organizations. - **Industry**: Information technology, marketing, and computer software industries together contribute 28% of reviews, indicating notable adoption across these sectors. - **Use cases**: CRM, account management, and sales tracking make up 100% of use cases, highlighting a focus on customer and sales operations. ## Send this comparison chart to my inbox ## Reviewer verdict eWay-CRM eWay-CRM users find it best for organizations that rely heavily on Microsoft Outlook, citing its deep integration for managing contacts, emails, and sales pipelines within the familiar Outlook environment. Reviewers appreciate its customizable fields, efficient email tracking, and cost-effective pricing, mentioning that it suits teams looking for straightforward CRM features without extensive third-party integrations. However, they note occasional performance issues and some limitations with synchronization. Zoho CRM Zoho CRM users say it is ideal for businesses seeking a highly customizable and scalable CRM with broad integration options, including Gmail, Mailchimp, Outlook, and Zapier. Reviewers highlight its automation capabilities, visual sales pipeline, and competitive pricing tiers, indicating that it fits companies needing advanced features and workflow automation. They mention, though, that the platform can be complex to navigate and that costs may rise for larger teams or advanced functionalities. ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Features comparison Beyond cost, assessing the specific features and benefits of eWay-CRM and Zoho CRM within the crm space can help ensure the best fit for your needs. A well-matched option can enhance productivity while avoiding extra spending on functionalities that won't be used. Here's an overview of the key considerations and how these choices compare. \[[1](#source-item-1)\] Key features rated by users Features selected based on 43,806 reviews from CRM users. about the Fit Score methodology. Fit Score methodology To calculate the Fit Score, our proprietary methodology factors in the following: - The importance level for each feature. By default, this is determined by user reviews. They can rate a feature Critical, High, Low, or Not Used. - Feedback from real users on how the product performs for each key feature, derived from verified user reviews and ratings. Please note: - To calculate the Fit Score, the number of reviews for those features and the actual rating carry the same weight. You might see that, in some cases, even though the ratings are the same, we still determine a winner because it had more reviews. - If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. eWay-CRM 81%Fit High performer Feature ratings Contact Database 4.6 Contact Management 4.5 Lead Management 4.4 Sales Pipeline Management 4.2 Zoho CRM 86%Fit Feature ratings Contact Database 4.4 Contact Management 4.4 Lead Management 4.4 Sales Pipeline Management 4.3 Contact Database 4.6 (196) 4.4 (521) eWay-CRM users appreciate the contact database for its ability to manage and organize customer data effectively. They value the integration with Outlook, which they say allows for easy email matching and tracking of interactions. Users also highlight the ease of sharing contacts within the sales department and the ability to customize and search by various parameters. However, some users mention occasional slowness in connecting to the database. Zoho CRM users, on the other hand, praise the contact database for its centralized hub that stores detailed customer information, including communication history and notes. They appreciate the segmentation capabilities for targeted marketing and the integration with other Zoho modules. Some users note issues with the navigation and occasional bugs. Overall, eWay-CRM users find the contact database effective for managing customer data, while Zoho CRM users value its comprehensive and organized approach. Contact Management 4.5 (300) 4.4 (1217) eWay-CRM users find the contact management feature useful for customizing contact details and tracking interactions. They appreciate the integration with Outlook, although some users report synchronization issues that require manual management. Users also value the ability to segment contacts for email campaigns and the ease of finding and filtering information. Zoho CRM users highlight the integration with other Zoho applications and third-party tools, which they say ensures consistent and up-to-date contact data. They appreciate the ability to automate tasks such as follow-up emails and scheduling appointments. However, some users mention that the contact management feature can be complex and time-consuming. In general, eWay-CRM users value the customization and integration with Outlook, while Zoho CRM users appreciate the automation capabilities and integration with other tools. Lead Management 4.4 (228) 4.4 (1180) eWay-CRM users appreciate the ability to manage leads from start to finish, which they say includes features like email integration and task setting. They find the customization of the lead pipeline helpful, although some users mention not using this feature extensively. Zoho CRM users, meanwhile, value the organized workflow for capturing and tracking leads. They highlight the automation capabilities and the ability to assign leads based on predefined criteria. Users also appreciate the detailed lead information and the integration with other CRM modules. However, some users report issues with lead data transitions. Overall, eWay-CRM users find the lead management feature customizable and integrated with email, while Zoho CRM users value the automation and detailed lead tracking. Sales Pipeline Management 4.2 (220) 4.3 (846) eWay-CRM users find the sales pipeline management feature customizable and useful for tracking sales progress. They appreciate the ability to add custom fields and the integration with Outlook. However, some users mention challenges with setup and occasional issues with job status updates. Zoho CRM users, on the other hand, praise the visual representation of the sales pipeline and the drag-and-drop functionality for updating deal statuses. They value the ability to track and manage each stage of the sales cycle and the integration with other CRM modules. Some users note that the process can be long and clunky. In summary, eWay-CRM users appreciate the customization and integration with Outlook, while Zoho CRM users value the visual clarity and drag-and-drop functionality. ## Pricing comparison ### Starting prices eWay-CRM $20.00 Per User (Per Month) Free Trial Free Version [View pricing plans](https://www.capterra.com/p/152769/eWay-CRM/pricing/) Zoho CRM $14.00 Per User (Per Month) Free Trial Free Version [View pricing plans](https://www.capterra.com/p/155928/Zoho-CRM/pricing/) ### Value-for-money analysis 4.4 (822) 4.3 (6969) A dive into reviewer perceptions about the value for money of both eWay-CRM and Zoho CRM demonstrates that eWay-CRM reviewers consider it to offer good value for money, while Zoho CRM reviewers comment on its affordability and extensive features. Reviewers find eWay-CRM to be cost-effective, highlighting its reasonable pricing and the availability of a free version that meets basic needs. They appreciate the unlimited custom fields, integration with Outlook, and the superb customer support provided without extra fees. However, some users mention that the subscription model can be confusing and that additional storage and custom programming can increase costs. When it comes to Zoho CRM, reviewers appreciate its affordability and the comprehensive range of features it offers. They value the various pricing tiers, including a free version, and the ability to integrate with other Zoho applications and third-party apps. Nonetheless, some users feel that the cost can add up quickly, especially for advanced features or larger teams, and note that the pricing structure can be complex and potentially expensive for small businesses. ## Integrations Popular Integrations Compare available integrations between eWay-CRM and Zoho CRM. ### Microsoft Outlook eWay-CRM Zoho CRM ### QuickBooks Online eWay-CRM Zoho CRM ### Microsoft 365 eWay-CRM Zoho CRM ### Zapier eWay-CRM Zoho CRM ### TeamViewer ONE eWay-CRM Zoho CRM ### Google Ads eWay-CRM Zoho CRM ### Tableau eWay-CRM Zoho CRM ### Zoho Social eWay-CRM Zoho CRM Total Integrations 15 Microsoft Outlook Users report that eWay-CRM integrates seamlessly with Outlook, which they say simplifies email management, contact sharing, and project tracking, noting that it enhances communication and data synchronization. eWay-CRM Integrations (15) - [3CX](https://www.capterra.com/p/158704/3CX/) - [GPS Commander](https://www.capterra.com/p/130832/GPS-Commander/) - [Leady](https://www.capterra.com/p/153579/Leady/) - [Make](https://www.capterra.com/p/154278/Integromat/) - [Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/) - [Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) - [Microsoft Power Automate](https://www.capterra.com/p/227210/Microsoft-Power-Automate/) - [Microsoft Power BI](https://www.capterra.com/p/176586/Power-BI/) - [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) - [Poll Everywhere](https://www.capterra.com/p/127096/Poll-Everywhere/) - [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) - [Tableau](https://www.capterra.com/p/208764/Tableau/) - [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) - [WordPress](https://www.capterra.com/p/131687/WordPress/) - [Zapier](https://www.capterra.com/p/130182/Zapier/) Total Integrations 69 Gmail Users say that integrating Gmail with Zoho CRM helps track email responses and manage leads, noting that it simplifies communication and syncs calendars and events. Microsoft Outlook Reviewers mention that integrating Microsoft Outlook with Zoho CRM captures emails associated with contacts and syncs details, which they say improves communication and follow-ups. Mailchimp Users report that integrating Mailchimp with Zoho CRM keeps campaigns updated and manages mailing lists, citing that it simplifies marketing efforts and lead tracking. Zapier Reviewers state that integrating Zapier with Zoho CRM automates workflows and connects various apps, which they indicate saves time and enhances lead management. Zoho CRM Integrations (69) - [2iNova Practice Management Software](https://www.capterra.com/p/142255/V-Tech-Platinum-Veterinary-Software/) - [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/) - [Avaya Experience Platform](https://www.capterra.com/p/212871/Aura-Call-Center-Elite/) - [Bedrock Data](https://www.capterra.com/p/156578/BedrockData/) - [Box](https://www.capterra.com/p/148766/Box/) - [Dealfront](https://www.capterra.com/p/154835/Leadfeeder/) - [Docusign](https://www.capterra.com/p/121506/Docusign/) - [Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/) - [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) - [GetResponse](https://www.capterra.com/p/153948/GetResponse/) - [Gmail](https://www.capterra.com/p/202338/Gmail/) - [Google Ads](https://www.capterra.com/p/213339/Google-Ads/) - [Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/) - [Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/) - [Google Drive](https://www.capterra.com/p/161425/Drive/) - [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) - [GoTo Meeting](https://www.capterra.com/p/163332/GoToMeeting/) - [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) - [iQuoteXpress](https://www.capterra.com/p/119222/iQuote-Xpress/) - [Jotform](https://www.capterra.com/p/158456/JotForm-4-0/) - [Kixie PowerCall](https://www.capterra.com/p/135636/Kixie-PowerCall/) - [Klenty](https://www.capterra.com/p/147408/Klenty/) - [Knowlarity](https://www.capterra.com/p/240811/Knowlarity/) - [Kudosity](https://www.capterra.com/p/214344/BurstSMS/) - [LinkedIn for Business](https://www.capterra.com/p/213505/LinkedIn-for-Business/) - [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) - [mailparser.io](https://www.capterra.com/p/153243/mailparser-io/) - [Meta for Business](https://www.capterra.com/p/213257/Facebook/) - [Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/) - [Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) - [Operations Hub](https://www.capterra.com/p/226298/PieSync/) - [PandaDoc](https://www.capterra.com/p/131735/PandaDoc/) - [PayPal](https://www.capterra.com/p/207944/PayPal/) - [Proposify](https://www.capterra.com/p/133332/Proposify/) - [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) - [Quoter](https://www.capterra.com/p/117768/Socket/) - [QuoteWerks](https://www.capterra.com/p/135691/QuoteWerks/) - [RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/) - [Saasu](https://www.capterra.com/p/128919/Saasu/) - [Shopify](https://www.capterra.com/p/83891/Shopify/) - [SimplyCast](https://www.capterra.com/p/111290/SimplyCast/) - [Skyvia](https://www.capterra.com/p/146167/Skyvia/) - [Slack](https://www.capterra.com/p/135003/Slack/) - [SMS-Magic](https://www.capterra.com/p/210549/SMS-Magic-Interact/) - [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) - [Trello](https://www.capterra.com/p/211559/Trello/) - [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) - [Twitter/X](https://www.capterra.com/p/214056/Twitter/) - [Xero](https://www.capterra.com/p/120109/Xero/) - [Zapier](https://www.capterra.com/p/130182/Zapier/) - [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) - [Zoho Analytics](https://www.capterra.com/p/129749/Zoho-Analytics/) - [Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/) - [Zoho Billing](https://www.capterra.com/p/231293/Zoho-Subscriptions/) - [Zoho Books](https://www.capterra.com/p/163115/Zoho-Books/) - [Zoho Campaigns](https://www.capterra.com/p/253223/Zoho-Campaigns/) - [Zoho Cliq](https://www.capterra.com/p/167639/Zoho-Cliq/) - [Zoho Creator](https://www.capterra.com/p/211755/Zoho-Creator/) - [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) - [Zoho Expense](https://www.capterra.com/p/142384/Zoho-Expense/) - [Zoho Forms](https://www.capterra.com/p/227463/Zoho-Forms/) - [Zoho Mail](https://www.capterra.com/p/174694/Zoho-Mail/) - [Zoho Meeting](https://www.capterra.com/p/202121/Zoho-Meeting/) - [Zoho Projects](https://www.capterra.com/p/169455/Zoho-Projects/) - [Zoho SalesIQ](https://www.capterra.com/p/168135/Zoho-SalesIQ/) - [Zoho Sign](https://www.capterra.com/p/215876/Zoho-Sign/) - [Zoho Social](https://www.capterra.com/p/159351/Zoho-Social/) - [Zoho Survey](https://www.capterra.com/p/131426/Zoho-Survey/) - [Zoho Writer](https://www.capterra.com/p/152720/Zoho-Writer/) For each product, we show you the most common integrations according to our user reviews and analyze themes in what reviewers say to highlight what you need to know. ## How does the user experience compare on eWay-CRM vs Zoho CRM? ### Overall rating 4.5 (822) 4.3 (6969) ### User interface eWay-CRM Zoho CRM ### Customer service and support eWay-CRM Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 (Live rep) Chat Zoho CRM Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 (Live rep) Chat ## What users say about the pros and cons of eWay-CRM vs Zoho CRM eWay-CRM and Zoho CRM are two software tools that have been evaluated and reviewed on Capterra by verified reviewers. Read genuine feedback from users to see how eWay-CRM compares to Zoho CRM and decide which one is the best fit for your needs. Users appreciate eWay-CRM for its seamless integration with Microsoft Outlook, which they find enhances customer management and streamlines sales and marketing processes. They also value its email management capabilities, noting that it allows for efficient tracking and organization of client communications. At the same time, Zoho CRM users highlight its extensive customization options and competitive pricing, which they say make it accessible for businesses of all sizes. They also commend its integration capabilities with various third-party applications, indicating that it enhances overall productivity. When it comes to cons, eWay-CRM users report issues with Outlook integration, citing occasional lag and compatibility problems. They also mention bug issues and slow loading speeds. Meanwhile, Zoho CRM users express dissatisfaction with its email management, noting complications with templates and workflows. They also criticize the customer support, indicating slow response times and unhelpful assistance. \[[2](#source-item-2)\] Pros eWay-CRM RC Radomira C Sales RepresentativeHigher Education, 11 - 50 employeesUsed the software for: Less than 6 months. “It serves as a clever 'external brain' within my Outlook, allowing me to offload my tasks and focus on my work without the constant fear of forgetting something important“ March 18, 2026 BB Brandon B EngineerElectrical/Electronic Manufacturing, 11 - 50 employeesUsed the software for: 6-12 months. “It is good for project tracking, security and tracking sales and follow-ups. When trained to use it effectively you can enjoy the experience.“ February 20, 2026 Zoho CRM Ben W Project AnalystLogistics and Supply Chain, 51 - 200 employeesUsed the software for: 1-2 years. “Zoho CRM made it easy to manage our Sales pipeline by providing a structured view of leads/deals, plentiful integration options, out of the box analytics and a helpful support team.“ March 4, 2026 Ben W Project AnalystLogistics and Supply Chain, 51 - 200 employeesUsed the software for: 1-2 years. “Zoho CRM is a solid product with a helpful support team and a strong product roadmap, Zoho CRM is a strong choice for any small business looking to manage their sales activity.“ March 4, 2026 Cons eWay-CRM JV Jan V Project manager, technický ředitelCivil Engineering, 11 - 50 employeesUsed the software for: More than 2 years. “I miss the function of creating e.g. an entry from the diary function. When e.g. minutes of a meeting are written in the diary, the possibility to generate the minutes in word format for example.“ July 1, 2025 LL Lucie L Digitazion manager and product developmentPrinting, 11 - 50 employeesUsed the software for: More than 2 years. “Still, one significant con is that it is not possible to view tabs alongside main project/deal information on the first page, which is not particularly helpful for quick orientation when working with multiple deals or projects during the day.“ July 25, 2025 Zoho CRM Joseph T CEOProfessional Training & Coaching, 11 - 50 employeesUsed the software for: 6-12 months. “During that time, Zoho repeatedly threatened service suspension despite being unable to provide a functioning invoice or payment method. When a usable invoice and payment link were finally provided late on a Friday afternoon, Zoho suspended our services less than 48 hours later for “non-payment,” without prior notice that immediate payment was required and without allowing any reasonable payment window (e.g., net 7).“ February 11, 2026 Kritik K CeoComputer & Network Security, 51 - 200 employeesUsed the software for: 1-2 years. “Zoho CRM's biggest drawbacks are its steep learning curve due to a cluttered interface and inconsistent customer support response times for non-premium users.“ February 23, 2026 * * * Sources 1. Our research team identified features from vendor websites based on their analysis of what users find valuable or expect from crm software. This list is not exhaustive. For additional features, refer to the vendor’s website. 2. Review excerpts are passages extracted from longer reviews written by verified reviewers. We obtain these excerpts by applying an algorithm that considers factors including, but not limited to, length, topic coverage, and thematic relevance. Excerpts are evaluated for positive or negative sentiment and receive a sentiment score. They represent user opinion and do not represent the views of, nor constitute, an endorsement by Capterra or its affiliates. Excerpts are not edited for clarity or grammar. * * * Need Help Deciding Between eWay-CRM and Zoho CRM? Talk to a Capterra advisor for free and get results within 15 minutes. 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