# Compare Hostaway vs Innago 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Hostaway and Innago based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/152433-166893/Hostaway-vs-Innago --- # Hostaway vs Innago Features and Cost Comparison Last updated March 13th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: HostawayInnago2/4 selected [Hostaway](https://www.capterra.com/p/152433/Hostaway/)[4.8 (1,524)](https://www.capterra.com/p/152433/Hostaway/reviews/) [Innago](https://www.capterra.com/p/166893/Innago/)[4.9 (502)](https://www.capterra.com/p/166893/Innago/reviews/) [## Hostaway](https://www.capterra.com/p/152433/Hostaway/)[4.8 (1,524)](https://www.capterra.com/p/152433/Hostaway/reviews/) Starting Price Contact vendor Value-for-Money 4.6 Functionality 4.7 Ease of Use 4.6 Customer Service 4.7 Reviews Sentiment Based on [1,524 reviews](#user-reviews) Positive 1,454 Neutral 24 Negative 46 [## Innago](https://www.capterra.com/p/166893/Innago/)[4.9 (502)](https://www.capterra.com/p/166893/Innago/reviews/) Starting Price Contact vendor Value-for-Money 5 Functionality 4.8 Ease of Use 4.8 Customer Service 4.9 Reviews Sentiment Based on [502 reviews](#user-reviews) Positive 492 Neutral 7 Negative 3 ## Summary * * * Key features rated by users Features selected based on 4,986 reviews from property management software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 82%Fit Missing features Feature ratings Reservations Management 4.8 Rent Tracking NA Channel Management 4.6 Online Payments 4.5 Communication Management 4.6 76%Fit Not enough reviews Feature ratings Reservations Management \-- Rent Tracking 4.9 Channel Management 4.4 Online Payments 4.8 Communication Management 4.8 User satisfaction User satisfaction 4.8 User reviews[1,524](https://www.capterra.com/p/152433/Hostaway/reviews/) Ease of use 4.6 Functionality 4.7 Value for money 4.6 Customer support 4.7 User satisfaction 4.9 User reviews[502](https://www.capterra.com/p/166893/Innago/reviews/) Ease of use 4.8 Functionality 4.8 Value for money 5.0 Customer support 4.9 Price starts from Price starts from \-- - Free version - Free trial Price starts from \-- - Free version - Free trial Best for Best for Vacation rental property managers, short-term rental property managers, Airbnb hosts, Vrbo hosts, Booking.com hosts, and Expedia hosts Best for Independent landlords, property managers, rental management companies, residential property management companies, self storage, HOAs, community managers, military housing, docking management, & more. ## User reviews Pros & cons WF William F. Owner > "The automation, channel management, and direct booking capabilities have helped increase revenue and reduce manual work. Once everything is set up properly, it runs..." [See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7102202) Kim G. owner > "I pay extra for the dynamic pricing ad on, and even though the calendar in Hostaway shows prices correctly, they are incorrect in Airbnb, and for some dates, they show my..." [See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7037752) Duy N. Owner > "As a property management company overseeing multiple listings, we needed a system that could handle channel distribution, automation, reporting, and operational..." [See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7103704) KK Kara K. Senior Associate > "Hostaway's integration (or lack thereof) with Stripe is a big pain point for my team and I. Financial information doesn't flow through correctly for platforms like VRBO..." [See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___6851059) Doris S. Operations Manager > "Payment and Reservation Management: The system offers powerful financial tools. While configuring complex owner statements can be challenging, the dedicated support makes..." [See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7039939) DS David S. Company director > "Some functions are not supported by the app, so you need to go on the browser interface for the dashboard. When I trying to connect on my phone I'm being redirected to the..." [See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7026338) WF Woldemar F. Managing Director > "The platform allows us to manage multiple properties efficiently, automate workflows, and provide professional owner accounting." [See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7101172) VS Via S. operation manager > "Additionally, when I publish the owner statement, the owners who are using the app do not always receive a notification when it's available to download." [See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7037881) JC JAMES C. owner > "The channel manager is incredibly reliable — it syncs my listings across Airbnb, Vrbo, Booking.com, and others without issues, which has completely eliminated double..." [See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7028917) Jason D. CEO > "VRBO integration wrecked our booking revenue from VRBO so we disconnected it and now our VRBO account has been majorly affected." [See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7056369) JC JAMES C. owner > "I can track revenue, occupancy, and performance across all properties, which helps me make better business decisions." [See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7028917) MV Marinda V. Business owner > "The code to display booking calendars on external websites did not work correctly, so we had to use a work around." [See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7020595) SM Sonya M. Property Manager > "Hostaway’s onboarding process is streamlined, supportive, and designed to get you up and running quickly, especially if you're syncing with platforms like Airbnb, Vrbo, or..." [See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7036207) Laila S. director > "The process isnt very stratightforwards for our contractors in terms of getting alerts and notifications- not very user friendly so we are having issues with this" [See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7101275) JC JAMES C. owner > "From scheduled messages and review automation to task reminders for my cleaning team, it feels like I have a virtual assistant working 24/7." [See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7028917) FV Fatima V. Operations Manager > "What I like least about Hostaway is the occasional technical glitches, such as login issues and error messages like "Failed to Fetch," which can disrupt workflow." [See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___6819279) Duy N. Owner > "Automation tools (guest messaging, review requests, task scheduling) have helped us streamline operations and reduce manual workload." [See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7103704) LD Linda D. Owner > "Not so, and when we tried to post pone for a few months by cancelling and then sign back up when we slowed down, we were told we would have to pay for the entire year's..." [See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7035616) KM Kelly M. Director > "sensitive content hidden\] was very helpful in the setting up and helped set up automated messages, clear instructions for my guests to make management more time efficient..." [See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7027755) ES Ella S. director > "Some areas of the platform have a learning curve, and it can be a bit tricky to locate certain settings without assistance." [See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7090550) FV Fatima V. Operations Manager > "What I like most about Hostaway is its user-friendly interface, seamless integration with multiple platforms, and the centralized dashboard that simplifies managing..." [See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___6819279) MS Melissa S. Owner and Managing Director > "It's twice the work and a lot of extra time when we still have to manually enter the information directly into our other accounts." [See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7019743) CQ Christopher Q. Airbnb Host > "Hostaway provides an all-in-one solution that makes managing multiple short-term rental listings much easier." [See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7034288) FE Felicia E. CFO > "Having to schedule customer support meetings a week out is problematic. When we need answers, we need them more timely." [See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7099266) JK Jaclyn K. Co owner - Short Term Property Management > "I really like the ability to create owner statements from the site and that the calendar can be viewed by staff and owners. " [See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___6820453) TZ Tamzed Z. Head Admin > "What I liked least about Hostaway is that some features feel less polished than the core channel-management tools." [See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7050661) JV Jelle V. Business Owner > "The onboarding process made me feel confident in managing the software, and my onboarding specialist, \[sensitive content hidden\], was knowledgeable, clear, and..." [See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7032948) AD Anu D. Owner > "SMS messaging feature limits to 140 characters; the guest contact section does not have notes feature to capture notes about the guest;" [See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___6359709) WF William F. Owner > "It has allowed me to scale my short-term rental business while keeping operations organized and efficient." [See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7102202) Jason D. CEO > "The customer care team is non existent of they are purposefully not getting back to me because I have requested to cancel the subscription 5 times." [See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7056369) TZ Tamzed Z. Head Admin > "The dashboard is clean and intuitive, helping you quickly understand performance, occupancy, and guest communication." [See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7050661) VR Verified Reviewer Manager > "Also some of the features dont always work like I expected, and customer support can be slow to respond at times." [See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7070703) AB Alex B. Property manager > "Hostaway is a useful tool for STR owners, they have all the tools needed to operate and function at the highest level for STR operators." [See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7023336) Karen S. director > "There’s nothing in particular that I dislike, but if I had to mention something, it would be that the Hostaway app offers fewer features and less functionality compared to..." [See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7037717) Doris S. Operations Manager > "The calendar synchronization is reliable and handles our inventory flawlessly across all channels." [See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7039939) RA Romeu A. Owner > "The accounting part its terrible, i'm not saying that i need to pay the owners on the platform, but i need to assign the houses to the owner, and keep track of theirs..." [See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___6282242) JW Jennifer W. Onwer > "He went above and beyond to help us find an answer and worked with his manager to send us communication to help facilitate an Airbnb cancelation without penalty." [See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7096782) Doris S. Operations Manager > "At the moment, it can be cumbersome when handling large batches of images." [See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7039939) WF William F. Owner > "Hostaway makes my life easier by centralizing Airbnb, Vrbo, and direct bookings all in one place." [See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7102202) LF Lorenzo F. Property Manager CEO > "We paid the onboarding fee but quickly realized within three business days that the platform wasn’t a fit for our needs. When I explained that we had found a local company..." [See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7014438) RD Romeo D. PM > "It simplifies every part of the process — from messaging and reservations to pricing and automation." [See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7032998) GMD Gian Mario D. CEO > "sometimes few feature can't be customise or added (for example key door tab)." [See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7106026) ENA Emma Noelle A. NA > "The added benefit of powerful automation for guest messaging and tasks further streamlines daily operations." [See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7041405) LH Leanne H. Director > "I find it difficult to retain everything I’m learning, and having a hard copy of the user manual would really help." [See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7031569) OP Oscar P. CEO > "The team is willing to offer solutions for hosts and business owners in terms of property management, rental arbitrage or to manage your own portfolio of properties." [See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___6595121) VR Verified Reviewer owner > "If the agents are busy and you leave a call back number I have not gotten ever a call back." [See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7034641) Doris S. Operations Manager > "This feature has been absolutely invaluable to us. As we were first starting out, I called many times, often at all hours of the night, trying to figure out urgent..." [See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7039939) MS Melissa S. Owner and Managing Director > "Example: we set up a new listing as pet friendly, then after publishing the property owner didn't want to allow pets. " [See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7019743) MW Meg W. Accommodation Owner > "My favourite part is the fact that I can have all of my calendars in one system." [See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7023275) PS Philip S. Partner > "However VRBO setup is slow and email design features need improvement." [See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7093166) DP David P. Owner > "My goal is primarily Medium Term stays via Airbnb and for the direct booking portal to fill in the 7-27 day empty calendar spaces between longer term stays." [See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___6284898) Jason D. CEO > "The VRBO integration wrecked our VRBO bookings." [See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7056369) BR Bart R. adm > "The platform is robust, integrates well with major OTAs, and significantly improves operational efficiency." [See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7094995) SS Sara S. Property Manager > "The reservation simply disappears from our Breezeway calendar, and because of this, we have run into a few issues where Breezeway marks a property as clean since it thinks..." [See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___6685597) YA Yaseen A. Owner > "Solid platform, lots of customisations available to use, and supports multi currency on calendar which is key for me as have listings in different countries." [See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___6572462) CL Chris L. Guest Relation Specialist > "Additionally, the integration process with third-party OTAs was quite challenging." [See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7097243) JJ John J. Rental Experience Supervisor > "Thanks to Hostaway’s automation features, managing messages and replies has become effortless, saving us countless hours while enhancing our response time and guest..." [See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___6576741) TT Tony T. CEO > "fee on direct bookings without communicating more directly it was going to happen, after selling users on not charging a fee, businesses make decisions on this type of..." [See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___6756152) LD Luis D. Manager > "We rely on Hostaway to manage our portfolio of properties, and it has streamlined our operations significantly." [See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7026579) JE Julie E. Property Manager > "Onboarding process is way more complex than it was made to appear when talking to the sales team. " [See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7098794) JF Jan F. Owner > "very fast, powerful functions, fast and reliable channel manager, powerful statistics, multiple booking engines, unified inbox with connection via sms and whatsapp, best..." [See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___6584417) MD Marie D. VA Property Manager > "The main drawback I found with Hostaway is that some advanced features can be a bit complex to set up initially, and occasional glitches in channel syncing may require..." [See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___6656776) JC Jenna C. Property Manager > "I like the owner's portal, ability to track expenses, multi-calendar, customer support, and ability to create owner statements." [See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___6448251) DR David R. Owner > "Quite frustrating I cant give my Property Manager task bars on the calendar to assign cleans to the cleaners without giving her full Admin access." [See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___6594737) SB Sheela B. Listing Agent > "It's good for business that has a lot of projects. Because of Hostaway we can project our upcoming reservation and plan." [See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7024633) SB Sheela B. Listing Agent > "It's very difficult to correct a mistake in calendar in Hostaway" [See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7024633) VR Verified Reviewer Manager > "The dashboard is pretty robust and once it’s set up it can save time, especially if you are managing more than one property." [See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7070703) HG Heather G. Partner > "A few of the setup items are not very self-explanatory." [See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7093323) HG Heather G. Partner > "From the initial sales presentation to my software launch the experience has been well organized, communication has been excellent, and the quality of the product has been..." [See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7093323) JO Janet O. Ownee > "Sometimes there are bugs and I have to call in to get support." [See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7023229) SN Seth N. Owner > "Excellent features, mainly intuitive (though I did catch some things to increase efficiency for users), automations for letters and cleaning tasks are super helpful." [See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___6801131) SC Sergio C. Airbnb Property Management > "perhaps that the imbedded cleaners system does not have a payment method to pay our cleaners." [See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___6821680) SS Sara S. Property Manager > "I like the ease with which I can view a calendar for a proeprty, as well as multiple properties if I'm looking for an available listing based on certain criteria." [See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___6685597) PM Paul M. properties Owner > "Overpayment + wasn't clear about the amount to pay (only solution where you have the surprise to add VAT)" [See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___6806336) KN Kevin N. Owner > "Great tool to integrate all calendars and aspects of managing properties. " [See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7103324) SG Sean G. CEO > "The website can be a little difficult to figue out on my own. " [See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7022219) JC JAMES C. owner > "It centralizes guest communication from every platform, making it easy to stay organized and respond quickly." [See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7028917) NA Niclas A. Property Manager > "The Booking Engine is limited what you can design yourself, also not so easy to implement on your own website with API." [See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___6840150) LD Luis D. Manager > "The automation tools are also top-notch and have reduced the risk of errors across our listings." [See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7026579) CL Chris L. Guest Relation Specialist > "The only challenge I’ve encountered has been with the integration process." [See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7097243) [View Reviews](https://www.capterra.com/p/152433/Hostaway/reviews/) NV Nikhil V. Owner, Property Manager > "Developing a custom lease agreement, fillable forms, e-signature, best of all this is free and makes the tracking of leases, payments,..." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___7081148) PC Paul C. Landlord > "The only downside is that the accounting and expense tracking features feel limited compared to other tools, so I still rely on external..." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___7120278) XL Xiang L. property manager > "Comprehensive reporting: The software provides excellent reports that make it easy to track income and expenses, making it perfect for..." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___7120546) CG Cole G. manager > "The main downside is that it can feel limited once you need more advanced reporting, customization, or integrations." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___7119291) KG Kartikeya G. Property Manager > "The interface is clean and intuitive, so my team and tenants adopt it quickly, but it still has the depth to handle applications,..." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___7076847) DW Dennis W. Director of Housing > "It also takes several days for payments to post in our bank account after a tenant has paid online." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___7119256) NB Nick B. Owner > "Overall it's great, I use it for anything I need to do for collecting lease/utility payments, doing credit/background checks, storing..." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___7119410) JW Jeanine W. Property Manager > "Initially the micro deposits to ensure the financial numbers were correct did not come through properly." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___7026519) DS Derrick S. Owner > "I absolutely love Innago for its minimal cost and how it allows me to manage many rental properties, both commercial and residential,..." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___7119262) Jenny K. Property Manager > "I wanted to tweak the rental application to include some specific screening questions, but there wasn’t much flexibility there." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___6869620) KG Kartikeya G. Property Manager > "The second thing I value is the responsiveness and attitude of the support team. When Innago becomes part of your core operations, fast,..." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___7076847) JR Javier R. Owner > "Small nitpick, I can't get featured on Zillow listings so that my home shows up on the map, so I have to set this service up separately..." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___6740204) KG Kartikeya G. Property Manager > "Innago has significantly reduced the amount of manual, scattered work I used to do across different tools, and replaced it with a clear,..." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___7076847) NB Nicolas B. Property Manager > "That I can't switch a tenant to an owner or if I put an email already under someone and labeled them wrong I cant switch them to the..." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___6540923) LV Lee V. Property Manager > "It also includes background screening, rental applications, and even the ability to upload my lease agreements, all if I choose to use..." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___6808790) NV Nikhil V. Owner, Property Manager > "This adds a delay to my process of signing the lease." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___7081148) MS Mackenzi S. Property Manager > "Rent collection is seamless, lease templates are customizable, and the automated reminders help ensure on-time payments." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___7000974) MC Michaela C. Owner > "The only downside I can think of is that every time my renter's pay with a new payment method, they hold the payment for multiple days." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___6303259) XL Xiang L. property manager > "Streamlined rent collection: I can set up different payment accounts for different properties, which has saved me so much time and..." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___7120546) BS Bethany S. Owner > "Adding applicants to lease was more difficult." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___7089094) KG Kartikeya G. Property Manager > "What I like most about Innago is that even being a free software, it feels designed for real-world landlords and property managers, not..." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___7076847) Joel G. Principal > "I had to change the lease amount and it was a bit confusing where to go to find the area to change." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___6873197) RJ Ryan J. Realtor > "I like that I'm able to customize fields and containers for rental applications so I don't have to come back and ask potential tenants..." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___6778170) CH Chavindra H. property manager > "State specific lease templates are not available" [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___6812715) TJ Tricia J. Realtor > "I love that this sent automatic invoices to the tenants and charges automatic late fees in the manner that I set it up to charge without..." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___6772398) TS Tyler S. Owner > "I was struggling with rent collection and tracking. " [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___6769015) DW Dennis W. Director of Housing > "I like that tenants can connect with me through the app about issues and pay their rent electronically." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___7119256) KB Keith B. Owner > "The chat feature is just a bot and not very helpful" [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___7026644) KG Kartikeya G. Property Manager > "Finally, Innago clearly listens to users and keeps improving the product in ways that actually matter day to day, which gives confidence..." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___7076847) SS Scott S. Owner > "I’m not paying for a bunch of features that I don’t need and would never use." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___7059132) SM Shannon M. Office Manager > "It’s also nice to be able to send additional invoices for the tenants who pay their water bills to us." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___7075506) JM John M. Operations Manager and Consultant > "Most other solutions were costly and had too many bells and whistles. " [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___6764873) DH Derek H. Landlord and Owner > "This significantly simplified my record keeping and automated it, saving me a lot of time throughout the year and for the tax season" [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___6814722) KB Keith B. Owner > "It is not intuitive and support is slow to respond. " [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___7026644) SW Schuyler W. Owner > "Effective free tool for screening clients and managing revenue." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___7026534) DW Dennis W. Director of Housing > "There have been a few times I had trouble figuring out how to do a simple task." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___7119256) CS Chittal S. Owner > "The platform simplifies communication with tenants through automated reminders and messaging, ensuring I stay on top of important..." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___6509741) DG David G. Physical Therapist > "I dislike that Innago's maintenance request section doesn't automatically link to the expenses section." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___6670044) SL Sydney L. Landlord > "It helps me collect rent remotely and keep a record of all my leases, maintenance requests, etc. Plus it is free!" [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___6737950) SM Sal M. CEO > "The only thing to improve is that the rent payments are takeing too long to deposit in my account." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___6498674) NV Nikhil V. Owner, Property Manager > "I expect the software will help me find information much more easily when it comes to filing our tax returns." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___7081148) JM Jennifer M. Owner > "There are some limitations that are built in the software that prevent us from doing all that we would like to do." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___6731584) VR Verified Reviewer Administrative Assistant > "I love how comprehensive and easy to use the platform is for all the landlord-tenant needs from tenant screening to lease creation and..." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___6779538) SC Scott C. President > "The platform has encountered a notable increase in glitches and malfunctions, leading to a substantial investment of our company's time..." [See full review](https://www.capterra.com/p/166893/Innago/#GetApp___4990259) BM Benjamin M. Owner Operator > "I also appreciate that Innago has everything I need for rental management, eliminating the need for other tools." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___7119478) AS Austin S. Manager Member > "Messaging through app is inconsistent." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___6782547) AE Anthony E. Owner > "I have been finding it very useful to keep my accounting and expenses, tenant needs, and my needs for my business all in one place." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___6878287) TG Travus G. President and CEO > "Not able to change fees for background checks" [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___6659150) PC Paul C. Landlord > "Overall, it’s a great option for landlords who want an easy-to-use property management system, and I enjoy using it." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___7120278) SW Sharee W. Landlord > "I feel that the users were unfamiliar with this form of technology in completing a rental application." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___6569078) HK Hani K. Partner > "It was a lifesaver keeping up with who paid and who didn't pay the monthly rents." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___7119615) AP Alex P. Owner > "It takes a bit longer than expected for rent payments to clear." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___6563037) BM Benjamin M. Owner Operator > "It was great to learn about things like renter's insurance that I needed from the software." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___7119478) VR Verified Reviewer NA > "Lease editing is hard" [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___6869491) MH Melissa H. Property Manager > "The support is great and overall when I have an issue I can get the help I need fairly quickly and compared to other software we have..." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___7119333) VR Verified Reviewer Owner > "Changing lease terms can be fiddly at times." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___6542792) HK Hani K. Partner > "Great 5 out of 5 helps me a lot managing all my properties." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___7119615) VR Verified Reviewer NA > "No smarts on document upload" [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___6869491) AT Anna T. Property Manager > "Keeping track of income and expenses is a breeze." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___7031329) VR Verified Reviewer Owner > "It usually works really well and has lots of great features, but often times it takes a long time for pages to load, which is..." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___4949071) BO Brent O. President > "As someone managing multiple short- and long-term rentals, I highly recommend Innago to any landlord or property manager looking for an..." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___6764738) VR Verified Reviewer Property Manager > "Changing loan terms to prorate first/last month was fiddly" [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___6348790) VR Verified Reviewer Construction Manager > "Also that there are free features for the tenants to pay as well as a feature to manually enter payments." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___6509665) PN Prudence N. Owner > "Transfer time for payments is longer than I would like." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___6659279) BS Brittany S. Owner > "Seriously Innago is my right hand man in my business and the customer service is great too!" [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___7119334) JC James C. Owner > "There is a little lag with the app. " [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___6317286) DR Debbie R. Property Manager > "As a property manager, this has been a very effective way to save time and money. " [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___7119309) SC Scott C. President > "The process of recovering and restoring the data has stretched over multiple weeks and is still not entirely resolved." [See full review](https://www.capterra.com/p/166893/Innago/#GetApp___4990259) KA Karla A. Owner, property manager > "it’s been life changing for me and my team, the customer service is on point and they are always super helpful" [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___7027929) HA Hellena A. N/A > "Even though innago sells itself as an all in one property management tool, it’s clunky and unusable when It comes to..." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___4478543) MS Madison S. Owner > "We love how easy and intuitive the software is, and we love how much faster we can track things now." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___7060664) TM Tanner M. Owner, Property Manager > "Clunky UI on web and mobile, long wait time for 2FA codes, lease template creation process is cumbersome, landlord can't see tenant..." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___4688643) NB Nick B. Owner > "I enjoy the user interface, and how it sections things off in a clear manner." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___7119410) CM Chelsea M. Landlord > "I don’t know why more people don’t use this this program over other paid programs!" [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___6562364) Joel G. Principal > "It's free with a nice user interface and allows tenants to pay electronically. " [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___6873197) LV Lee V. Property Manager > "I feel like I make it harder than it should be." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___6808790) KB Keith B. Owner > "I like that the mobile app is just as useful as the desktop." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___7026644) VR Verified Reviewer Owner and CEO > "Reporting is hard to understand and make use of in a way that makes sense to me" [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___6673384) JJ Jay J. Landlord > "It was very easy to set up my property, sign leases, and track payments, expenses, etc." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___6811040) Michelina T. UX Designer > "There is nothing I do not like other than a minor technical glitch which was easily fixed by talking with a customer service..." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___6185959) [View Reviews](https://www.capterra.com/p/166893/Innago/reviews/) ## User interface 4.77 (1,524) 4.87 (502) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Accounting 207 Important Activity Tracking 150 Important AI Copilot 120 Important Hostaway Top features 36/50 - Accounting - Activity Tracking - AI Copilot - API - Billing & Invoicing - Channel Management - Commercial Properties - Communication Management - Contact Management - Credit Check - Dashboard - Document Management - Dynamic Pricing - Electronic Signature - Expense Tracking - Financial Management - For Hospitality Industry - For Residential - Generative AI - Guest Tracking - Housekeeping Management - Lease Management - Listing Management - Maintenance Management - Marketing Management - Mobile App - Multi-Location - Occupancy Management - Online Payments - Overdue Payments - Owner Portal - Property Database - Reminders - Rent Collection - Rent Tracking - Reporting & Statistics - Reservations Management - Role-Based Permissions - Search/Filter - Service Request Management - Task Management - Tax Management - Tenant Portal - Tenant Screening - Tenant Tracking - Third-Party Integrations - Transaction History - Utility Billing - Vendor Management - Violation Tracking [See all features](https://www.capterra.com/p/152433/Hostaway/#features) Innago 33/50 - Accounting - Activity Tracking - AI Copilot - API - Billing & Invoicing - Channel Management - Commercial Properties - Communication Management - Contact Management - Credit Check - Dashboard - Document Management - Dynamic Pricing - Electronic Signature - Expense Tracking - Financial Management - For Hospitality Industry - For Residential - Generative AI - Guest Tracking - Housekeeping Management - Lease Management - Listing Management - Maintenance Management - Marketing Management - Mobile App - Multi-Location - Occupancy Management - Online Payments - Overdue Payments - Owner Portal - Property Database - Reminders - Rent Collection - Rent Tracking - Reporting & Statistics - Reservations Management - Role-Based Permissions - Search/Filter - Service Request Management - Task Management - Tax Management - Tenant Portal - Tenant Screening - Tenant Tracking - Third-Party Integrations - Transaction History - Utility Billing - Vendor Management - Violation Tracking [See all features](https://www.capterra.com/p/166893/Innago/#features) ### Recognition No recognitions have been awarded to Hostaway No recognitions have been awarded to Innago ### Deployment & support Hostaway Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Innago Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Hostaway - By Hostaway - Located in Finland - Founded in 2015 Innago - By Innago - Located in United States - Founded in 2016 ## Popular Comparisons [Hostaway](https://www.capterra.com/p/152433/Hostaway/)[4.77 (1,524)](https://www.capterra.com/p/152433/Hostaway/reviews/) vs [DoorLoop](https://www.capterra.com/p/211768/DoorLoop/)[4.84 (703)](https://www.capterra.com/p/211768/DoorLoop/reviews/) Contact vendor for pricing Price $69/month 4.7 Features 4.7 4.6 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/152433-211768/Hostaway-vs-DoorLoop) [Innago](https://www.capterra.com/p/166893/Innago/)[4.87 (502)](https://www.capterra.com/p/166893/Innago/reviews/) vs [DoorLoop](https://www.capterra.com/p/211768/DoorLoop/)[4.84 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