# HubSpot CRM vs Kylas Sales CRM: Features and Cost Comparison 2026 | Capterra > HubSpot CRM vs Kylas Sales CRM: Which crm tool is right for you? Dive into our detailed comparison of their features, costs, and user experience to make your decision. Source: https://www.capterra.com/compare/152373-210630/HubSpot-CRM-vs-Kylas --- # HubSpot CRM vs Kylas Sales CRM Features and Cost Comparison Last updated March 13th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: HubSpot CRMKylas Sales CRM2/4 selected [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[4.5 (4458)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) [Kylas Sales CRM](https://www.capterra.com/p/210630/Kylas/)[4.8 (573)](https://www.capterra.com/p/210630/Kylas/reviews/) [## HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[4.5 (4458)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) [## Kylas Sales CRM](https://www.capterra.com/p/210630/Kylas/)[4.8 (573)](https://www.capterra.com/p/210630/Kylas/reviews/) Starting Price $20.00/month Starting Price $20.00/month Value-for-Money 4.3 Functionality 4.4 Ease of Use 4.4 Customer Service 4.4 Starting Price $250.00/month Starting Price $250.00/month Value-for-Money 4.8 Functionality 4.7 Ease of Use 4.8 Customer Service 4.8 Reviews Sentiment Based on [4,458 reviews](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) Positive 4,133 Neutral 239 Negative 86 Positive 4,133 Neutral 239 Negative 86 Reviews Sentiment RA Based on [573 reviews](https://www.capterra.com/p/210630/Kylas/reviews/) Positive 562 Neutral 8 Negative 3 Positive 562 Neutral 8 Negative 3 Best for (according to reviews) - **Business size**: Small businesses account for 77% of reviews (3419), suggesting strong market traction in this segment. - **Industry**: Marketing & advertising, computer software, and IT/services together represent 38% of reviews, indicating broad adoption across digital-focused sectors. - **Use cases**: CRM (70%), lead management (44%), and sales tracking (35%) are the main use cases, supporting sales and customer relationship workflows. Best for (according to reviews) - **Business size**: Small businesses account for 432 reviews, representing 81% of feedback, showing widespread use among smaller organizations. - **Industry**: Education management, financial services, and IT/services collectively make up 24% of reviews, indicating a diverse industry adoption. - **Use cases**: CRM (71%), lead management (62%), and sales tracking (34%) are frequently cited, highlighting a focus on sales process optimization. ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Features comparison In the crm market, HubSpot CRM and Kylas Sales CRM both offer a range of features, and comparing them goes beyond just looking at price. Understanding which functionalities align with your specific requirements can help maximize value and eliminate unnecessary spending. Below is a breakdown of the most critical aspects to consider. \[[1](#source-item-1)\] Key features rated by users Features selected based on 44,254 reviews from CRM users. about the Fit Score methodology. Fit Score methodology To calculate the Fit Score, our proprietary methodology factors in the following: - The importance level for each feature. By default, this is determined by user reviews. They can rate a feature Critical, High, Low, or Not Used. - Feedback from real users on how the product performs for each key feature, derived from verified user reviews and ratings. Please note: - To calculate the Fit Score, the number of reviews for those features and the actual rating carry the same weight. You might see that, in some cases, even though the ratings are the same, we still determine a winner because it had more reviews. - If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. HubSpot CRM 86%Fit Feature ratings Contact Database 4.5 Contact Management 4.5 Lead Management 4.4 Sales Pipeline Management 4.4 Kylas Sales CRM 85%Fit High performer Feature ratings Contact Database 4.7 Contact Management 4.8 Lead Management 4.8 Sales Pipeline Management 4.8 Contact Database 4.5 (597) 4.7 (268) HubSpot CRM users appreciate its centralized and customizable platform for organizing and tracking contact information, which they say facilitates targeted marketing campaigns and personalized communication. They find the contact database easy to search, import, and export, and they value its integration with other functionalities. However, some users report difficulties in managing associated contacts and setting up specific functionalities. Meanwhile, Kylas Sales CRM users value its user-friendly interface and advanced search capabilities for managing customer information in one centralized location. They highlight the ease of adding custom fields and tags, and they appreciate the ability to automate customer engagement. Overall, users find HubSpot CRM's contact database comprehensive and customizable, while they appreciate Kylas Sales CRM for its user-friendly interface and efficient organization features. Contact Management 4.5 (980) 4.8 (327) HubSpot CRM reviewers find its contact management feature robust, with a clean interface for storing and organizing customer data. They appreciate the ability to segment, tag, and track interactions across touchpoints, and they value the integration with other tools like calendars. However, some users find it over-complicated and lacking certain simple functionalities. On the other hand, Kylas Sales CRM users praise its user-friendly interface and the ability to integrate with essential business tools. They find it effective for tracking customer interactions and managing contacts, with features like automated workflows and easy data filtering. In summary, users value HubSpot CRM for its comprehensive contact management capabilities, while they appreciate Kylas Sales CRM for its ease of use and integration features. Lead Management 4.4 (921) 4.8 (310) HubSpot CRM users appreciate its intuitive lead management feature, which they say helps track the entire lifecycle of leads. They value the ability to assign tasks, follow up with reminders, and track lead status, as well as the customization options for workflows and lead scoring. However, some users find the setup process challenging. Kylas Sales CRM users, meanwhile, highlight its user-friendly interface and the ability to categorize and prioritize leads. They appreciate the integration with various lead sources and the automated distribution of leads to sales executives. Overall, users find HubSpot CRM's lead management feature comprehensive and customizable, while they value Kylas Sales CRM for its ease of use and efficient lead tracking capabilities. Sales Pipeline Management 4.4 (788) 4.8 (313) HubSpot CRM users appreciate its customizable and visual sales pipeline management, which they say helps track deals at different stages and forecast revenue. They value the ability to personalize pipelines, create multiple pipelines, and integrate with other tools. However, some users find it limiting in customization options for building dashboards. Kylas Sales CRM users, on the other hand, find its sales pipeline management feature clear and visual, with the ability to customize pipeline stages and set up automatic triggers. They highlight the detailed analytics and reporting capabilities that provide valuable insights into sales performance. In general, users find HubSpot CRM's sales pipeline management comprehensive and customizable, while they appreciate Kylas Sales CRM for its clear visualization and efficient tracking features. ## Pricing comparison ### Starting prices HubSpot CRM $20.00 Per User (Per Month) Free Trial Free Version [View pricing plans](https://www.capterra.com/p/152373/HubSpot-CRM/pricing/) Kylas Sales CRM $250.00 Flat Rate (Per Month) Free Trial Free Version [View pricing plans](https://www.capterra.com/p/210630/Kylas/pricing/) ### Value-for-money analysis 4.3 (4458) 4.8 (573) A comparison of how reviewers evaluate the value for money provided by both HubSpot CRM and Kylas Sales CRM indicates that HubSpot CRM reviewers find it offers a comprehensive free version with essential features, while Kylas Sales CRM reviewers appreciate its affordable pricing and unlimited user feature. Reviewers appreciate HubSpot CRM's free version, which they say includes core functionalities like contact management and email tracking, making it suitable for startups and small businesses. They also note that advanced features such as detailed reporting and automation workflows require upgrading to higher-priced plans. However, some users mention that the pricing structure can be complex and expensive, especially for small businesses needing advanced functionalities. When it comes to Kylas Sales CRM, reviewers highlight its cost efficiency and unlimited user feature, which they find beneficial for mid-sized companies. They also value its user-friendly interface and strong customer support. However, some users note issues with the billing structure and additional costs for certain features, indicating that the pricing mechanism could be improved. ## How does the user experience compare on HubSpot CRM vs Kylas Sales CRM? ### Overall rating 4.5 (4458) 4.8 (573) ### User interface HubSpot CRM Kylas Sales CRM ### Customer service and support HubSpot CRM Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 (Live rep) Chat Kylas Sales CRM Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 (Live rep) Chat ## What users say about the pros and cons of HubSpot CRM vs Kylas Sales CRM Both HubSpot CRM and Kylas Sales CRM are solutions that have been reviewed by verified reviewers on Capterra. Check out what real users have to say about their experiences to see how HubSpot CRM stacks up against Kylas Sales CRM and pick the one that fits best your needs. \[[2](#source-item-2)\] Pros HubSpot CRM Victoria S Project specialistMarket Research, 51 - 200 employeesUsed the software for: More than 2 years. “Besides, we use it to create our Knowledge Base (articles that are then integarted in our platform) and for Hubspot helpdesk (which is our system of helping clients on a project through ticketing system).“ February 26, 2026 Katie C Growth ConsultantMarketing and Advertising, Self-employedUsed the software for: 6-12 months. “With Hubspot CRM, I liked that I could create custom properties and have them displayed within the contact records. While the contact records aren't 100% customizable, having features like this where we could display custom properties was very helpful.“ February 25, 2026 Kylas Sales CRM RA Rini A Senior Admission CounselorE-Learning, 11 - 50 employeesUsed the software for: 6-12 months. “The lead and pipeline management, and task/work-flow automation capabilities, get frequent praise: leads, follow-ups, deals, tasks, and reminders can be managed in one place — making processes more organized and efficient“ December 3, 2025 RO Ranjan O CounsellorAutomotive, 11 - 50 employeesUsed the software for: Less than 6 months. “The best thing about Kylas Sales CRM is its simplicity and powerful features like lead tracking, follow-up reminders, and reports.“ November 7, 2025 Cons HubSpot CRM Nicole M Sales Enablement ConsultantElectrical/Electronic Manufacturing, Self-employedUsed the software for: More than 2 years. “The absolute worst is email handling, emails to linked inboxes have no settings control and always link to multiple deals; emails linked to Helpdesk don't exist independently of tickets which means that the ticket functionality and email functionality are fused in a way that prevents either from working correctly.“ July 31, 2025 DV David V Lead DeveloperInformation Technology and Services, 11 - 50 employeesUsed the software for: 1-2 years. “Duplicate leads, and lead buckets, we had a lot of issues with lead routing and lead attribution for a system that had been inhereted. “ November 13, 2025 Kylas Sales CRM AR Abhijeet R Data AnalystComputer Software, 11 - 50 employeesUsed the software for: Less than 6 months. “One limitation I’ve noticed is in the Deals module is the customization options here are quite restricted especially when it comes to the deal status fields like Won and Lost.“ November 14, 2025 Smita B Assistant Manager Sales and MarketingPrinting, 51 - 200 employeesUsed the software for: Less than 6 months. “It’s hard to generate custom reports that meet our specific needs, and the data visualizations are lacking“ December 16, 2025 * * * Sources 1. Our research team identified features from vendor websites based on their analysis of what users find valuable or expect from crm software. This list is not exhaustive. For additional features, refer to the vendor’s website. 2. Review excerpts are passages extracted from longer reviews written by verified reviewers. We obtain these excerpts by applying an algorithm that considers factors including, but not limited to, length, topic coverage, and thematic relevance. Excerpts are evaluated for positive or negative sentiment and receive a sentiment score. They represent user opinion and do not represent the views of, nor constitute, an endorsement by Capterra or its affiliates. Excerpts are not edited for clarity or grammar. * * * Need Help Deciding Between HubSpot CRM and Kylas Sales CRM? Talk to a Capterra advisor for free and get results within 15 minutes. 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