# Compare Textedly vs Twilio 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Textedly and Twilio based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/150912-180158/Textedly-vs-Twilio-Communications-Platform --- # Textedly vs Twilio Features and Cost Comparison Last updated March 19th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: TextedlyTwilio2/4 selected [Textedly](https://www.capterra.com/p/150912/Textedly/)[4.5 (351)](https://www.capterra.com/p/150912/Textedly/reviews/) [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[4.4 (501)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/) [## Textedly](https://www.capterra.com/p/150912/Textedly/)[4.5 (351)](https://www.capterra.com/p/150912/Textedly/reviews/) Starting Price $49.00/month Value-for-Money 4.5 Functionality 4.4 Ease of Use 4.5 Customer Service 4.4 Reviews Sentiment Based on [351 reviews](#user-reviews) Positive 315 Neutral 14 Negative 22 [## Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[4.4 (501)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/) Starting Price $0.01 Value-for-Money 4.2 Functionality 4.5 Ease of Use 4.1 Customer Service 4 Reviews Sentiment Based on [501 reviews](#user-reviews) Positive 443 Neutral 26 Negative 32 ## Summary * * * Key features rated by users Features selected based on 6,440 reviews from sms marketing software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 70%Fit Not enough reviews Feature ratings SMS Messaging 5.0 Mass Texting 4.4 Campaign Scheduling \-- Message Personalization 4.1 Scheduled Messaging 4.2 71%Fit Missing features Feature ratings SMS Messaging 4.3 Mass Texting 4.3 Campaign Scheduling NA Message Personalization 4.4 Scheduled Messaging 4.4 User satisfaction User satisfaction 4.5 User reviews[351](https://www.capterra.com/p/150912/Textedly/reviews/) Ease of use 4.5 Functionality 4.4 Value for money 4.5 Customer support 4.4 User satisfaction 4.4 User reviews[501](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/) Ease of use 4.1 Functionality 4.5 Value for money 4.2 Customer support 4.0 Price starts from Price starts from $49Flat Rate, Per Month - Free version - Free trial Price starts from $0.01Usage Based, Not provided by vendor - Free version - Free trial Best for Best for Textedly is used by retailers, restaurants, schools, dental offices, real estate agents, nonprofits, franchises, hotels, spas, salons, religious organizations, and gyms. Best for Twilio is used by developers, contact centers, customer service departments, marketing teams, healthcare providers, and real estate agents, in over 180 countries. ## User reviews Pros & cons TO Tareq O. Sales Engineer > "Textedly has allowed us to scale up our SMS marketing efforts with ease, providing us with..." [See full review](https://www.capterra.com/p/150912/Textedly/#Capterra___4751808) NG Nicole G. Office Manager > "Editing Contacts can be difficult, I am in the process of updating our contact list and it's..." [See full review](https://www.capterra.com/p/150912/Textedly/#Capterra___6498387) ZKM Zuen Kay M. TC > "Best for: Real estate agents who want an easy-to-use SMS tool for lead follow-ups, open house..." [See full review](https://www.capterra.com/p/150912/Textedly/#Capterra___6737418) RK Regina K. Ceo > "It didn’t allow me to make certain changes and filter which ones I didn’t want to send out" [See full review](https://www.capterra.com/p/150912/Textedly/#Capterra___6724143) TD Timothy D. President > "After researching many bulk texting services, Textedly appeared to be the best fit and value..." [See full review](https://www.capterra.com/p/150912/Textedly/#Capterra___6129140) Jade M. Digital Marketing Specialist > "The analytics are basic and don't give very good insights." [See full review](https://www.capterra.com/p/150912/Textedly/#Capterra___7003623) MN Monika N. Revenue Sales Marketing Manager > "First they offer 14 days free trial which is a plus." [See full review](https://www.capterra.com/p/150912/Textedly/#Capterra___6830597) DV Dianne V. Owner > "Customer service has not answered my questions or provided me sufficient alternatives." [See full review](https://www.capterra.com/p/150912/Textedly/#Capterra___4705346) Jade M. Digital Marketing Specialist > "Campaigns are easy to do and in compliance with SMS regulations." [See full review](https://www.capterra.com/p/150912/Textedly/#Capterra___7003623) TD Timothy D. President > "Even after paying for an annual subscription, it's impossible to use." [See full review](https://www.capterra.com/p/150912/Textedly/#Capterra___6129140) TO Tareq O. Sales Engineer > "Textedly provides a comprehensive set of features and tools to develop effective SMS..." [See full review](https://www.capterra.com/p/150912/Textedly/#Capterra___4751808) SI Sasha I. Billing Department Manager > "Problem is you need to pay for keywords that you are not going to use in the next month." [See full review](https://www.capterra.com/p/150912/Textedly/#SoftwareAdvice___3485288) NG Nicole G. Office Manager > "Very Simple and User Friendly, customer service replies quickly and offers quick resolutions" [See full review](https://www.capterra.com/p/150912/Textedly/#Capterra___6498387) VR Verified Reviewer Realtor > "I have tried to cancel but since my account was on an annual contract, could not do it..." [See full review](https://www.capterra.com/p/150912/Textedly/#GetApp___3534706) Jade M. Digital Marketing Specialist > "Extremely easy to set up." [See full review](https://www.capterra.com/p/150912/Textedly/#Capterra___7003623) VR Verified Reviewer Software Engineer > "Can't re-enable internally un-subscribed contacts. If you cancel your plan, they will close..." [See full review](https://www.capterra.com/p/150912/Textedly/#GetApp___3324757) MN Monika N. Revenue Sales Marketing Manager > "Overall, the platform is very easy to navigate." [See full review](https://www.capterra.com/p/150912/Textedly/#Capterra___6830597) NC Natalie C. Owner > "Other examples: You buy a "keyword" and in order to stop paying for that keyword you need to..." [See full review](https://www.capterra.com/p/150912/Textedly/#Capterra___3053076) MM Michan M. Realtor > "We appreciate how straightforward this solution is and how simple it is to communicate with..." [See full review](https://www.capterra.com/p/150912/Textedly/#Capterra___4576913) LW Lynn W. Owner > "The free trail did not let me connect to zapier" [See full review](https://www.capterra.com/p/150912/Textedly/#Capterra___4202557) SD Susan D. Tech Ninja > "I read (some of) the documentation and chatted with support and it seemed like it was a..." [See full review](https://www.capterra.com/p/150912/Textedly/#Capterra___3538857) VR Verified Reviewer Realtor > "Company has the worst customer service. " [See full review](https://www.capterra.com/p/150912/Textedly/#GetApp___3534706) DP Diana P. Community Manager > "I was able to important all the phone numbers for my event." [See full review](https://www.capterra.com/p/150912/Textedly/#Capterra___3521498) VR Verified Reviewer Realtor > "Terrible, Just terrible." [See full review](https://www.capterra.com/p/150912/Textedly/#GetApp___3534706) LW Lynn W. Owner > "I like the ease of use and that it connects to my auto responder, so automated saves time" [See full review](https://www.capterra.com/p/150912/Textedly/#Capterra___4202557) DS Doyin S. Life Insurance Agent > "Beyond terrible" [See full review](https://www.capterra.com/p/150912/Textedly/#GetApp___3650104) MM Michan M. Realtor > "so it's really helpful to have a third-party platform that can do that." [See full review](https://www.capterra.com/p/150912/Textedly/#Capterra___4576913) VR Verified Reviewer Realtor > "Terrible company." [See full review](https://www.capterra.com/p/150912/Textedly/#GetApp___3534706) QS Quinn S. Marketing > "From uploading new contacts to filtering, this has been a great tool for our communication..." [See full review](https://www.capterra.com/p/150912/Textedly/#Capterra___3118530) SS Shane S. CEO > "Auto replies are always down and customer service refuses to acknowledge. " [See full review](https://www.capterra.com/p/150912/Textedly/#Capterra___3120491) Evan L. Agency Solutions Advisor > "It was relatively easy to use and loved that you could send a test text to yourself." [See full review](https://www.capterra.com/p/150912/Textedly/#Capterra___3680796) PM Princess M. CEO > "Buyer beware in the instance that you or Textedly terminate the relationship." [See full review](https://www.capterra.com/p/150912/Textedly/#Capterra___3155093) AL Adri L. Marketing Coordinator > "Their reps are friendly, fast, and effective communicators." [See full review](https://www.capterra.com/p/150912/Textedly/#Capterra___4592909) Natasha Ewing J. Media & Maketing Director > "There have been instances when none of my text messages reached my subscribers for unknown..." [See full review](https://www.capterra.com/p/150912/Textedly/#Capterra___2152879) DP Diana P. Community Manager > "The software is easy to use and data importing is simply." [See full review](https://www.capterra.com/p/150912/Textedly/#Capterra___3521498) VR Verified Reviewer Software Engineer > "Chat support was rude, and condescending." [See full review](https://www.capterra.com/p/150912/Textedly/#GetApp___3324757) SD Susan D. Tech Ninja > "On the surface, it seems liked a viable option." [See full review](https://www.capterra.com/p/150912/Textedly/#Capterra___3538857) SS Shane S. CEO > "Horrible" [See full review](https://www.capterra.com/p/150912/Textedly/#Capterra___3120491) KT Katee T. teacher > "Additionally, their customer service is exceptional." [See full review](https://www.capterra.com/p/150912/Textedly/#Capterra___4606618) VR Verified Reviewer Director of Marketing > "Overall we never deployed it because of the difficulties getting it to work with our POS and..." [See full review](https://www.capterra.com/p/150912/Textedly/#Capterra___2507326) MM Michan M. Realtor > "The customer support/client success manager!" [See full review](https://www.capterra.com/p/150912/Textedly/#Capterra___4576913) VR Verified Reviewer Director of Marketing > "Not worth the expense" [See full review](https://www.capterra.com/p/150912/Textedly/#Capterra___2507326) EK Emily K. Executive Director > "My non profit saw great success with it during one of our largest fundraisers of the year!" [See full review](https://www.capterra.com/p/150912/Textedly/#Capterra___2870335) Natasha Ewing J. Media & Maketing Director > "Horrible customer service." [See full review](https://www.capterra.com/p/150912/Textedly/#Capterra___2152879) [View Reviews](https://www.capterra.com/p/150912/Textedly/reviews/) SS Shane S. CEO > "Twilio enabled quick and easy integration with my WordPress site to enable the notification of lead capture and form submissions." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6832103) JC Jessica C. Customer service representative > "the amount of times there were issues receiving calls and or there were no calls coming in thru the lines without rebooting the system." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___7040475) DS David S. Vice President > "Twilio is very powerful and allows me to not only send bulk emails but also text." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___7074898) MT Mario T. Admin > "They are charging me for services I never used and previously blocked, such as long-distance and regular calls." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#GetApp___7024426) VR Verified Reviewer Software Engineer > "Anytime I have issues or questions with twilio development, I can easily reach out to the support and they will respond with solutions quickly." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___7082379) Eric T. Director, DX > "When Twilio goes down or there are issues with a number, it is on the "user" to figure out what is broken." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___7086351) WS William S. Director > "Twilio provides API access so you have full control over all your call data" [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6850543) EP Emanuele P. Software Engineer > "It's really expensive for basic services, but unfortunately it's the only way to have everything integrated in one place" [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___7051415) Nikita V. Marketing Manager CRM > "Each sales managers operates in their own market and language, due to this setup many other tools were skipped and Twilio actually solved this issue..." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6356663) JS Josh S. IT Coordinator > "The configuration can be a little tedious getting the campaign and everything situated.. be prepared to configure it a couple of times." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6813991) VR Verified Reviewer CDO > "I like the company proposition, how there are tutorials and thorough documentation for everything that you will rarely talk to support about an error..." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6245197) JB Justin B. Manager > "For a company that markets itself as developer-friendly with seamless integration, their customer onboarding experience contradicts this promise..." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6791743) RA Rahman A. Marketing Specialist > "It’s helped us get to customers more quickly and more directly, especially when email is simply ignored." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6793859) JB Justin B. Manager > "Meanwhile, my purchased toll-free number remained unusable, returning busy signals when called." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6791743) Andrew B. Owner/ Operator > "You can get add-ons from GitHub, integrate into your website especially Shopify and answer calls with a number that you can bring with you or they..." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4983185) CM Clancy M. CEO > "They allowed our start up to get scammed via toll fraud then when we disputed the payment they abruptly paused our account a month later without..." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6378498) Lydia L. Blow Mold Operator > "It allows us to collect our customer data and analyze them so as to achieve a better understanding of our customers at a more personal level." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6025564) MF Megan F. Owner Manager > "I do not like how hard it was to get our A2P registration set up and the back and forth with the support team, I don't like the cost on top of..." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6649987) AS Arjan S. CEO > "The value for money is excellent, especially with the robust features for automating SMS and emails in India." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6593213) JB Justin B. Manager > "The lack of internal communication between support teams resulted in days of back-and-forth for what should have been a simple implementation." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6791743) AM Aseel M. Account > "I benefited a lot from the application, as it provided me with many functions and capabilities that helped me greatly in performing the work and..." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4792300) VR Verified Reviewer CTO > "Overall, it feels more like a developer tax than a reliable communication platform." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___7090660) AM Aseel M. Account > "I found many advantages of making voice calls and sending text messages through the application and using them in the performance of the company's..." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4792300) MT Mario T. Admin > "Customer service is terrible; they don't understand that they have a responsibility for the options they give us." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#GetApp___7024426) VR Verified Reviewer Outreach Director > "For the kind of work I do, I am happy to have a resource that makes it possible, even if it feels difficult." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6865179) PG Paul G. Programmer > "Do not use this company for text messaging." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___7047071) AA Armando A. Marketing Manager > "Twilio is simply the most compatible SMS platform out there and basically a ''must-have'' for a lot of businesses." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6246537) GS Gaurav S. Director > "Not meant for Canada as 70% of outbound calls show as Spam to the receiver and causes loss of leads." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#SoftwareAdvice___6405062) ZS Zoltan S. Developer > "The cost was very low compared to other options I saw and handled bulk API requests very well" [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6625963) VR Verified Reviewer CTO > "The worst part of Twilio is its support model." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___7090660) James C. Director of Digital Marketing > "good platform for mass SMS blasts to reach a wide audience" [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6583894) PG Paul G. Programmer > "They wasted two months of development time for our company." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___7047071) AA Anish A. Software Development Engineer > "We use Twilio to buy virtual numbers and connect with our customer support center which helps us save tons of time" [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4752420) EB Ewa B. Marketing Team Lead > "When having unstable internet connectivity,I find it difficult to make or receive phone calls with Twilio." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6287823) VR Verified Reviewer VP of Marketing > "Our devs like their clear docs." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6836673) VR Verified Reviewer CDO > "A lot of bureaucracy and long wait times are not suitable for businesses looking for a solution." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6245197) VR Verified Reviewer Lead Egineer > "SMS sending is easy with multiple numbers with multiple countries" [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6685305) JB Justin B. Manager > "This experience makes me question their operational efficiency and customer-centric approach." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6791743) VL Vinicius L. Software Engineer > "Twillio SMS sending stands out for it's efficiency." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6699580) VR Verified Reviewer VP of Marketing > "You often feel ripped off, and pay for things you don't need." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6836673) CK Carina K. Sales rep > "I like the possibility to have fields for name and surname, so that I can send multiple texts at the same time" [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4733715) MO Meghann O. Customer Success Manager > "Overall it feels like we're stuck using them because they integrate and have international numbers." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6575656) SG Steven G. Production Supervisor > "I wish it was a bit more stable, but the fact it allows hundreds of CCRs/CCAs/sales reps to be on calls simultaneously is a huge plus." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6000651) Nikita V. Marketing Manager CRM > "Sometimes reliability issues arise, the pricing felt jumpy too." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6356663) VR Verified Reviewer Senior Frontend Engineer. > "I find their customer service team very responsive to queries and inquiries and I love how Twilio has SDK's in my favorite programming language." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6148613) AA Armando A. Marketing Manager > "It is not as user friendly as other platforms and it requires somewhat technical knowledged to set it up and deploy." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6246537) MC Marco C. IT Expert > "This sms marketing and cloud communication software is affordable and reliable to use." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6249380) LC Luke C. CEO > "The Twilio console and services more broadly are highly unreliable." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6751311) GB Goma B. Instructor > "The wide range of communication channels provided by Twilio gives me flexibility in engaging with my users globally." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4797308) VR Verified Reviewer CEO > "Twilio suspended my account for weeks on an error through their system and through numerous emails, they took their time to unsuspend it while my..." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#GetApp___4953537) RC Rachel C. Customer Support Lead > "It's easy to find call and message records without too much trouble." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6419918) Tanya D. Head > "Being a global service provider based in the US, they do not take into account the time zone differences and the customer support response time is..." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___5063552) EF Ed F. Owner > "I like that Twillio integrates with my CRM" [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6618704) BA Brent A. Lead Developer > "The process to get a verified campaign, brand, and messaging service is dismal despite even after 8 months of working with their new system." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6123416) CP Charlie P. Director > "Easy to customise the message content and deploy instantly." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6568341) James C. Director of Digital Marketing > "not a ton of support and working with carriers can be tricky" [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6583894) Rongen R. Digital Developer > "I like the pay-as-you-go subscription model the most." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6274979) Muhammad Aamer K. full stack developer > "so the sms sent is from twilio's own username i do not know why is twilio not allowing to use a custom sender name in all countries but yes this is..." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6090319) DB Diana B. Founder > "Everything works together quite nicely, and their pricing is quite good for what you get." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6659506) DB Diana B. Founder > "It can be very overwhelming to use if you're not an advanced A2P communications user." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6659506) ES Ed S. CVO > "Extremely affordable option to send 1:1 SMS meeting reminders in conjunction with Chili Piper and increase show rates to hard earned appointments set..." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___3507415) Kim L. Franchise Owner > "The initial setup of a phone number for use with Twilio was a little confusing as it wasn't clear that I could only select the phone number through..." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4976316) AkG Ajay kumar G. Full Stack Developer > "Two things motivate me to use Twilio one is, compare to other SMS Platform it's very easy to get the payed API Key and and minimum of code." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6109809) VR Verified Reviewer CEO > "Twilio has very bad customer service. If your app, website or product depends on its service like API or SMS, I would look somewhere else like Plivo..." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#GetApp___4953537) AG Adarsh G. Analyst > "the software offers a range of communication channels, including voice, SMS, and chat, making it a comprehensive solution for businesses of all sizes." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4632940) LC Leifur C. Software Engineer > "Twilio is a disaster of a product, and I would never ever use it again, it randomly stopped working and I got a Forbidden error that really had no..." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___5014987) Efezino U. Managing Director & Software Developer > "Features: Twilio offers a range of advanced features, including tracking and analytics, voice recognition, and integration with other tools and..." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4333116) VR Verified Reviewer COO > "There is no chat support for all customers (you have to pay for this support type in addition to the contracted service)." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#GetApp___6165916) Matthew K. Director of IT > "It works well, and is relatively inexpensive." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___7018144) ZH Zachary H. Operations Support > "Somewhat costly for higher usage customers." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6324430) NR Nallely R. Data Technologies Martech Product Manager > "Good customer support and highly committed staff" [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6795269) AS Arjan S. CEO > "It took some time to fully grasp all the functionalities." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6593213) Suzi L. Project Manager > "It also offers a variety of ways to get in touch, including phone, text, video, and electronic mail, so that each user's experience can be tailored to..." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4697335) MA Mohamad A. manager > "charging without providing service , scam" [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#SoftwareAdvice___6710380) RB Roberto B. Creator Content > "The Twilio dashboard is very easy to use thanks to its intuitive interface, and they also offer a wide variety of communication services that adapt to..." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4775438) RH Robert H. CTO > "They poorly explained the contract and even made promises that were not true. After we inked a volume deal with them, the support from sales became..." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4985892) Ahmed A. Founder, Biomedical Engineer & Data Scientist > "Twilio's platform also provides a variety of features such as call routing, message personalization, 2-way messaging, contact management, online voice..." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4496334) VR Verified Reviewer COO > "The ticket response time lasts an average of 24 hours. If it's an important issue your company will suffer the consequences." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#GetApp___6165916) FM FAUZIA M. Owner > "Easy to integrate with your setup." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6713914) Marty W. Founder > "It is kind of a pain in the neck to set up." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6540913) [View Reviews](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/) ## User interface [Textedly](https://www.capterra.com/p/150912/Textedly/) 4.54 (351) 4.39 (501) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit 2-Way Messaging 207 Important Activity Tracking 150 Important AI Copilot 120 Important Textedly Top features 24/37 - 2-Way Messaging - Activity Tracking - AI Copilot - Alerts/Notifications - API - Automated Responses - Campaign Planning - Campaign Scheduling - Communication Management - Compliance Management - Consent Management - Contact Management - Customer Segmentation - Customizable Templates - Drip Campaigns - Engagement Tracking - Generative AI - Interaction Tracking - Keyword Tracking - Landing Pages/Web Forms - Marketing Automation - Mass Texting - Message Personalization - Mobile Coupons - Multi-Campaign - Multi-Language - Natural Language Processing - Open Rate Tracking - Polls/Voting - QR Codes - Reporting/Analytics - Reputation Management - Scheduled Messaging - Shortcodes - SMS Messaging - Text-to-Win - Third-Party Integrations [See all features](https://www.capterra.com/p/150912/Textedly/#features) Twilio 17/37 - 2-Way Messaging - Activity Tracking - AI Copilot - Alerts/Notifications - API - Automated Responses - Campaign Planning - Campaign Scheduling - Communication Management - Compliance Management - Consent Management - Contact Management - Customer Segmentation - Customizable Templates - Drip Campaigns - Engagement Tracking - Generative AI - Interaction Tracking - Keyword Tracking - Landing Pages/Web Forms - Marketing Automation - Mass Texting - Message Personalization - Mobile Coupons - Multi-Campaign - Multi-Language - Natural Language Processing - Open Rate Tracking - Polls/Voting - QR Codes - Reporting/Analytics - Reputation Management - Scheduled Messaging - Shortcodes - SMS Messaging - Text-to-Win - Third-Party Integrations [See all features](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#features) ### Recognition No recognitions have been awarded to Textedly No recognitions have been awarded to Twilio ### Deployment & support Textedly Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Twilio Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Textedly - By Textedly - Located in United States - Founded in 2015 Twilio - By Twilio - Located in United States - Founded in 2008 ## Popular Comparisons 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