# Compare ServiceTitan vs BuildOps 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare BuildOps and ServiceTitan based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/150053-194155/ServiceTitan-vs-BuildOps

---

# BuildOps vs ServiceTitan Features and Cost Comparison

Last updated April 24th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

BuildOpsServiceTitan2/4 selected

[BuildOps](https://www.capterra.com/p/194155/BuildOps/)[4.4 (177)](https://www.capterra.com/p/194155/BuildOps/reviews/)

[ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/)[4.3 (327)](https://www.capterra.com/p/150053/ServiceTitan/reviews/)

[## BuildOps](https://www.capterra.com/p/194155/BuildOps/)[4.4 (177)](https://www.capterra.com/p/194155/BuildOps/reviews/)

Starting Price

Contact vendor

Value-for-Money

4.3

Functionality

4.2

Ease of Use

4.4

Customer Service

4.5

Reviews Sentiment

Based on [177 reviews](#user-reviews)

Positive

162

Neutral

8

Negative

7

[## ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/)[4.3 (327)](https://www.capterra.com/p/150053/ServiceTitan/reviews/)

Starting Price

Contact vendor

Value-for-Money

3.8

Functionality

4.2

Ease of Use

4.1

Customer Service

4

Reviews Sentiment

Based on [327 reviews](#user-reviews)

Positive

278

Neutral

13

Negative

36

## Send this comparison chart to my inbox

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## Summary

* * *

Key features rated by users

Features selected based on 6,095 reviews from field service management software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

80%Fit

Not enough reviews

Feature ratings

Mobile Access

4.3

Scheduling

4.5

Billing & Invoicing

4.2

Quotes/Estimates

4.4

CRM

4.0

79%Fit

Feature ratings

Mobile Access

4.1

Scheduling

4.2

Billing & Invoicing

4.2

Quotes/Estimates

4.0

CRM

4.3

User satisfaction

User satisfaction

4.4

User reviews[177](https://www.capterra.com/p/194155/BuildOps/reviews/)

Ease of use

4.4

Functionality

4.2

Value for money

4.3

Customer support

4.5

User satisfaction

4.3

User reviews[327](https://www.capterra.com/p/150053/ServiceTitan/reviews/)

Ease of use

4.1

Functionality

4.2

Value for money

3.8

Customer support

4.0

Price starts from

Price starts from

\--

-   Free version
-   Free trial

Price starts from

\--

-   Free version
-   Free trial

Best for

Best for

Designed for commercial contractors—including HVAC, mechanical, electrical, plumbing, refrigeration, fire and safety—BuildOps helps streamline business operations and team management.

Best for

ServiceTitan is AI for the trades - a purpose-built agentic operating system automating every workflow that runs a contracting business

## User reviews

Pros & cons

JH

Jennifer H.

Service Billing Administrator

> "It has significantly improved our ability to manage service operations, track jobs, and streamline invoicing in one centralized system...."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___7130631)

AB

Ashley B.

Department Head

> "It often takes extra time to build reports that provide the specific data we need, and the process isn’t as intuitive as it could be."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___7131317)

AB

Ashley B.

Department Head

> "Having everything in one place gives our team better visibility, improves communication between office and field staff, and helps us..."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___7131317)

JH

Jennifer H.

Service Billing Administrator

> "These can disrupt workflows, especially in accounting and invoicing where timing and consistency are critical."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___7130631)

JH

Jennifer H.

Service Billing Administrator

> "We’ve been using BuildOps as our primary platform for service management, invoicing, and operational tracking, and overall it has been..."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___7130631)

AB

Ashley B.

Department Head

> "This can make it harder to quickly pull insights or track performance without additional effort."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___7131317)

SS

Sasha S.

Co-Founder, Chief Executive Officer and President

> "It groups most of the business in one software that’s an improvement over the jumbled mess we had on hand and it also prevents..."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___7119361)

MS

Mike S.

Service Sales

> "The onboarding process was very rough. When entering assets from the app, it can take a long time to load. "

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___7134346)

AB

Ashley B.

Department Head

> "It provides a fast, customer-friendly way to process payments, which has improved our overall customer experience and helped us get..."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___7131317)

SH

Scott H.

Director of Operations

> "They seem like all they care about is closing a ticket, even if the closing is this is a known issue and we are looking into it."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___7136910)

JH

Jennifer H.

Service Billing Administrator

> "The system is robust, and getting everything configured correctly—especially syncing workflows between operations and accounting—takes..."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___7130631)

RF

Ralph F.

Accounts Manager

> "I don't like that I'm unable to make changes to the Asset Checklist after they have been attached to an Agreement. If we clone them and..."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6549951)

JH

Jennifer H.

Service Billing Administrator

> "Invoicing is streamlined from job completion through billing, and it integrates well with accounting systems like QuickBooks Online."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___7130631)

HE

Holly E.

Service Coordinator

> "We have been live for about a year and we are still struggling with making it more efficient on the accounting side of our business."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___7130600)

HE

Holly E.

Service Coordinator

> "It allows me to dispatch and assign calls from anywhere, which as a dispatcher is amazing."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___7130600)

MN

Michael N.

President

> "They can be clunky and not in line with how quoting is performed in the platform."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___7134308)

MW

Melissa W.

Office Manager

> "I would like if they could make the software more customizable for the customer, simplify for customers that don't need all the details..."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___7130669)

SH

Scott H.

Director of Operations

> "I would not recommend it to anyone at this time. Until they get their customer experience significantly improved, especially around..."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___7136910)

KP

Kevin P.

sales and technology

> "The interface is straightforward enough for the team to pick up without too much hassle, and having everything in one place has made..."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___7130643)

BM

Bruce M.

HVAC technician

> "Many times I have lost information when I had to restart the app."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___7134738)

JH

Jennifer H.

Service Billing Administrator

> "It provides strong visibility into job progress, which helps both operations and accounting stay aligned."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___7130631)

TS

Thomas S.

President

> "The program CANNOT sync successfully with QuickBooks Desktop as promised."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6823737)

GD

Genevieve D.

Business Analyst

> "I love BuildOps, his Dashboard, the notes that you can leave on everything, the project dashboard, almost everything!!"

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___7134236)

DD

Dani D.

Dispatcher

> "Seems like the people on the line don't know the product and have to call back constantly."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___7130894)

KP

Kevin P.

sales and technology

> "It does exactly what it's supposed to do — keeping our jobs organised, our teams connected, and our scheduling on track."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___7130643)

TS

Thomas S.

President

> "Support is quick to send out an email that they are looking into the issue but slow to solve the issue."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6823737)

PS

Patrick S.

Maintenance Manager

> "It's a great tool to share with prospective customers on how easy it is for the technicians to have information on each of the assets."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___7134330)

DT

Darrin T.

Operations Manager

> "It does get frustrating when I am on the phone with a customer or tech and have to wait for pages to load."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6445365)

GW

Grant W.

President and CEO

> "BuildOps is extremely configurable - features can be turned on and off at the company level or the user level to obtain the optimal..."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6378239)

KZ

Kaitlin Z.

Office Coordinator

> "Most other issues are fairly minor, like sorting a list of Assets (i.e. RTUs on a property) will not sort them numerically or there..."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___4938620)

BM

Bruce M.

HVAC technician

> "I love having all the history in photos available to go back and look at on each asset."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___7134738)

MW

Melissa W.

Office Manager

> "Cost-very expensive"

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___7130669)

WP

Whitney P.

Executive Assistant

> "Smooth transition to it, with a lot of tools in the system that helps us with our everyday jobs. "

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___7130603)

CI

Christian I.

Operations Analyst

> "Some of the workflows are more cumbersome."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6777346)

PS

Patrick S.

Maintenance Manager

> "Overall, I have been impressed with the capabilities and tracking of both the technicians work and how easy it is to locate a certain..."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___7134330)

DM

Dorothy M.

CFO

> "The pricebook currently does not have a search feature and reporting feature which would be beneficial when updating pricing."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6054488)

MN

Michael N.

President

> "AI functions are helpful when shortening workflows."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___7134308)

AM

Aaron M.

Project Manager

> "The customer service and technical support are nonexistent."

[See full review](https://www.capterra.com/p/194155/BuildOps/#SoftwareAdvice___6678901)

GD

Genevieve D.

Business Analyst

> "The dashboard are easily customizable! Once it is setup you don't have to spend hours searching for some information."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___7134236)

MB

Michele B.

Office Manager

> "I struggle with billable materials/items being connected to an sales/expense account instead of the WO department driving it to the..."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6196020)

DT

Darrin T.

Operations Manager

> "I always get a real person on the phone when I call. When I email, I get a response back usually within a couple of hours. If there is..."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6445365)

FA

Frederick A.

Company Onwner

> "It seems that the software needs a few more years of development to be branded as a premium software, there are many bugs and the..."

[See full review](https://www.capterra.com/p/194155/BuildOps/#SoftwareAdvice___6065679)

AM

Aisha M.

Operations Manager

> "The dispatch board revolutionized our scheduling system eliminating miscommunication and streamlined the quote to job process."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6506376)

TP

Tori P.

Dispatch Manager

> "Of course, it is frustrating when the server is down or when a common command suddenly goes buggy, but that would happen with any..."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6227599)

HE

Holly E.

Service Coordinator

> "The accessibility it is from both desktop and mobile side. "

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___7130600)

ZB

Zachariah B.

Data Entry

> "Just the loading will take longer than expected sometimes."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6507939)

WP

Whitney P.

Executive Assistant

> "Learning to use it was a quicker adjustment than expected and the esthetics of BuildOps is pleasing."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___7130603)

Ashton G.

Client services

> "Getting to pipeline is a little difficult, but I might just not see it."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6367444)

ZB

Zachariah B.

Data Entry

> "Everything is streamlined to enter data most efficiently, such as being able to enter line items quickly without going through multiple..."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6507939)

KZ

Kaitlin Z.

Office Coordinator

> "Some areas of functionality where users with full permissions cannot edit basic things can be frustrating."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___4938620)

AB

Ashley B.

Department Head

> "Another major advantage is how easy it is to track quotes and work orders."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___7131317)

AM

Aaron M.

Project Manager

> "Save yourself the frustration—don’t waste your time or money."

[See full review](https://www.capterra.com/p/194155/BuildOps/#SoftwareAdvice___6678901)

AB

Ashley B.

Department Head

> "With continued enhancements, it has the potential to be an even more powerful all-in-one solution."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___7131317)

EC

Emily C.

Operations Manager

> "I could never go back to the pen and paper of doing things."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6443586)

MN

Michael N.

President

> "Ease of use, flexibility with different scopes of work service vs construction."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___7134308)

VR

Verified Reviewer

Business Process

> "Reporting does not show all the data we expect such as the total cost of the contract."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6050190)

Keith O.

Owner

> "Great value for the money easy install, format is user friendly, invoicing is pretty simple, decent features."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___7079019)

LM

Loura M.

Administrator

> "The software can be buggy, and the constant changes mean that when you take the time to learn something, it is likely to be changed."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6049365)

LD

Les D.

Book Keeping

> "Sync's well with QB's desktop."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___7115488)

DG

Dan G.

Data Admin

> "Accounting integration does not work well with Sage300 so update is a must."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6274165)

PM

Pam M.

Vice President

> "Implementation is long and hard but once you move through it, you will start to see the benefits."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___7134362)

JH

Jana H.

Credit and Collections Specialist

> "I feel that understanding what we do on the end user (accounting / billing )side was not explored fully prior to go live."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___5061108)

PM

Pam M.

Vice President

> "BuildOps is continually improving and does listen to customers in planning for improvements."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___7134362)

RW

Robin W.

dispatcher

> "I don't like that I can't tag different items in my work orders."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___5061273)

PM

Pam M.

Vice President

> "I like how streamlined it is, how easy it is to see job costs and ease of invoicing."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___7134362)

MP

Matthew P.

Service Manager

> "The forms are very limited in functionality with no integrated logic."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___4995649)

DC

Dallas C.

Dispatcher

> "Overall, it has allowed us to better manage our technicians and workflows, resulting in enhanced productivity."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6526833)

JB

James B.

Service Coordinator

> "The updates sometimes are not the best and can slow up the software"

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6092749)

JM

John M.

Forman

> "Ease of storage and utilizing files on app."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___7131860)

CB

Cameron B.

Payroll Accounts Receivable Specialist

> "We struggled getting our voices heard and struggled getting the customization done."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6208185)

MI

Matthew I.

General Manager

> "Build Ops has revolutionized our project management workflows, offering a centralized platform that seamlessly coordinates tasks,..."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6274349)

AM

Aaron M.

Project Manager

> "Now, they are completely unresponsive."

[See full review](https://www.capterra.com/p/194155/BuildOps/#SoftwareAdvice___6678901)

DC

Dallas C.

Dispatcher

> "BuildOps has been an asset to our business, helping streamline field service operations and improve overall efficiency."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6526833)

LH

Liz H.

CFO/Integrator

> "It was residential based and workflows seemed more difficult than current work flows. "

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___4839774)

MN

Michael N.

President

> "Progressive company always improving the product for contractors."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___7134308)

JL

Joseph L.

Project Manager/Estimator

> "The service agreement module is a little cumbersome and takes some getting used to."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___5011617)

JB

Joshua B.

Life Safety Division Manager

> "Just a few of the features we love are the submittal packaging and dashboard in the project management side, the ease of invoicing..."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___4940436)

DE

Dana E.

Account Manager

> "some of the customizable aspects are still lacking"

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6187753)

BB

Brittany B.

Feild Services Manager

> "Buildops is very functional if used correctly, I really like that I can just type in what I'm searching for and I can find it."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6324697)

LP

Logan P.

Office Manager

> "The time tracking feature is one that we have not used at all."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___4921439)

[View Reviews](https://www.capterra.com/p/194155/BuildOps/reviews/)

DC

Dominic C.

GM

> "The ability to build workflows that trigger based on specific tags has helped us stay organized, protect service standards, and..."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7106169)

CH

Connie H.

Accounts Receivable

> "Office personell cannot create an invoice without creating a dispatch under a technician, so don't sell a filter! "

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7090783)

DC

Dominic C.

GM

> "We’ve been able to categorize jobs, track SLAs, and create automated follow-ups in a way that keeps our team aligned and proactive."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7106169)

CH

Connie H.

Accounts Receivable

> "Does not work well with Quickbooks, takes ten times longer to process checks and invoices. "

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7090783)

DC

Dominic C.

GM

> "From dispatch to reporting, it creates clarity for the team and accountability at every level."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7106169)

HL

Hunter L.

Office Manager

> "I dislike that the updates aren't tested a million times before they go live, they often affect other aspects of the software,..."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7118580)

ML

Mike L.

Software Integration

> "The call recording feature which is linked to each customer, allows us to train our CSR team and helps to prep our technicians..."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6625271)

Erik J.

Owner

> "Onboarding failed due to Service Titan's own delays, causing my technician to leave my business."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7145990)

KK

Khiana K.

Customer Service Representative

> "ServiceTitan helps companies stay organized and keeps you accountable as everything is recorded from phone calls to text messages..."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6749300)

KH

Kasey H.

Owner

> "It seem they are here to destroy small businesses to make more room for larger franchise"

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#SoftwareAdvice___7052261)

ST

Sasha T.

Junior Digital Marketing Manager

> "In terms of functionality, the advanced scheduling algorithm suggests accurate project timelines, and the full-featured dashboard..."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6587484)

CH

Connie H.

Accounts Receivable

> "Credit on accounts have locked up and I had to get tech support to fix it. "

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7090783)

SK

Sanjeev K.

Office Administrative Manager

> "The platform offers all the essential features for every department — from Accounting and Dispatching to Inventory and Pricebook..."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6770963)

Logan M.

Office Admin

> "The biggest issue I have with ST is that some of thier features are very laggy, and are not able to be changed."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7019377)

DG

Dylan G.

Plumber

> "Service titan has been a part of my career the entire time as a plumber, it has helped me manage my different house calls and set..."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6661411)

OH

Oscar H.

CEO

> "Sometimes it feels like you are not using all the features that you are paying for."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7105432)

LO

Lucianna O.

Office - Call Center Manager

> "This data helps in making informed decisions to enhance our service."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7117357)

HL

Hunter L.

VP of Operations

> "Without proper oversight, it can become difficult to track materials accurately, leading to discrepancies in replenishment and job..."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6747022)

LO

Lucianna O.

Office - Call Center Manager

> "User-Friendly Interface: The platform is intuitive, making it easy for my team to navigate and utilize its features effectively."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7117357)

AK

Adam K.

CFO

> "Customer support can sometimes be frustrating when you are trying to get a quick fix for something but overall isnt terrible."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7107870)

JR

Jaclyn R.

Dispatcher, ServiceTitan Champion

> "They offer so many ways to dive deeper into the software and learn from each other including SparkSessions, EmberSessions and Torch..."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6631187)

EP

Erin P.

Owner

> "Then, over the course of the 12-week onboarding program (overly time-consuming), they reveal that you will be paying (thousands)..."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6500391)

LO

Lucianna O.

Office - Call Center Manager

> "It has streamlined our processes, improved customer satisfaction, and ultimately contributed to our bottom line."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7117357)

TB

Tyler B.

President

> "The reason they give you 3 months free in the beginning is because it will take minimum 3 months to figure out how to use it..."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#SoftwareAdvice___7016411)

BB

Ben B.

Sales Manager

> "It has an excellent dashboard along with analytics and reporting"

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7056444)

EK

Edward K.

Vice President of Operations

> "My experience, as I mentioned earlier, was marred by numerous flaws, headaches, and unnecessary complications."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7109808)

HL

Hunter L.

VP of Operations

> "Additionally, the automation features save time and improve accuracy, while the mobile app keeps our team connected in the field."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6747022)

BB

Ben B.

Sales Manager

> "Use of the same term for two separate functions creates confusion."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7056444)

SG

Summer G.

Office Manager

> "It would probably work great for a very large company that does a lot of service work and has complicated projects that need to be..."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7028872)

DB

Dawn B.

Office Manager

> "Payroll was a nightmare and manually entering credit cards each transaction or daily runs to the bank with deposits."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6506639)

LO

Lucianna O.

Office - Call Center Manager

> "ServiceTitan has been a gamechanger for our call center operations."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7117357)

TW

Trevor W.

owner

> "Bad. Despite years of building out the Service Titan CRM within our company I am seriously considering switching to House call pro..."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#SoftwareAdvice___6553056)

Logan M.

Office Admin

> "ST has transformed our company, and has helped up define processes and procedures, and work more efficiently."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7019377)

SG

Summer G.

Office Manager

> "The system software was sold to us with a lot of features, but none of them actually worked for the business."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7028872)

HL

Hunter L.

Office Manager

> "Finally, after our 3rd CSM, \[sensitive content hidden\] gave us the support that we needed and she's been a rockstar for our team."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7118580)

MH

Makaiya H.

Service Construction Admin

> "Some files and photos were getting corrupted, the photo upload was a bit too grainy."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6693563)

ML

Mike L.

Software Integration

> "Though it is pricey and customer service is not great, Service Titan has really helped us maximize profit as we are able to free up..."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6625271)

MS

Mark S.

RSM

> "They reached out to me and set up a call/meeting with promises to streamline the business. Once they had gathered my information,..."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#SoftwareAdvice___6798095)

MF

Molly F.

Admin

> "We like the visibility you get with ST, you can easily locate your technician whether he is driving or working at a customers home."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6310416)

EV

Emily V.

Administrative Manager

> "The system will randomly crash and there's a delay in communication for when the functionality will be restored."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6312285)

HL

Hunter L.

VP of Operations

> "What I like most about ServiceTitan is its ability to streamline our entire workflow in one platform."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6747022)

CC

Charles C.

President

> "Chaos, Chaos, Chaos. If you want to waste your companies time and never get anywhere, never get onboarded and ultimately ever get a..."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6660926)

OH

Oscar H.

CEO

> "Love the customer service, my account manager \[sensitive content hidden\] was great everytime I needed anything."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7105432)

MM

Matt M.

President

> "We built our price book with way too much data and it overwhelmed the app."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6526849)

SF

Scott F.

Office Manager

> "They dedicate time to offer webinars and training that not only help you in the software, but help you grow your business. "

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6626384)

Erik J.

Owner

> "I never went live and never used the service. "

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7145990)

HL

Hunter L.

Office Manager

> "It was rough in the beginning but it's getting better and it's safe to say that we are growing to like the system more and more."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7118580)

OH

Oscar H.

CEO

> "A bit complicated to set up."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7105432)

JA

Jennifer A.

Director of Administrations

> "Every quarter there are new process to devlop and new features of Service Titan that change the game, for the better. "

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6323377)

ST

Sasha T.

Junior Digital Marketing Manager

> "The mobile application built has limited capability compared to the desktop version."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6587484)

JP

Joshua P.

Outside Sales Representative

> "It kept my whole HVAC sales / install team on the same page and logged info efficiently"

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6591276)

SG

Summer G.

Office Manager

> "The cost of not only the implementation but the software price as well was more than we could justify."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7028872)

KI

Kristofer I.

Director of Marketing

> "We love how ServiceTitan assists with automating our insulation, heating and cooling company."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6309499)

DP

David P.

Head of IT and Implementations

> "Chat support, much to be desired, I know thats MOST companies, but for one that costs so much, its really annoying when the end..."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6660703)

LO

Lucianna O.

Office - Call Center Manager

> "I highly recommend ServiceTitan to any company looking to enhance their service management capabilities."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7117357)

DD

Danielle D.

owner, manager

> "I found onboarding to be challenging and wish I would have known more about what to expect"

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7105405)

RS

Rick S.

Overhead Door Nfld. Limited

> "Great product, Service Titan's service is good and helpful, also customer's love getting notifications when our technicians are on..."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6602754)

SG

Steven G.

Senior Advisor

> "The largest con for us is the price and learning curve for many of the modules. "

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6437841)

ST

Sasha T.

Junior Digital Marketing Manager

> "One area where ServiceTitan provides two groundbreaking enhancements that improve work management."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6587484)

CL

Carrie L.

Special Projects Manager

> "The inability for the office side to see how the app operates on the tech side of things."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6770756)

SF

Scott F.

Office Manager

> "Support has improved 10 fold in the last year or so and having the ember, spark, and torch network adds a ton of value!"

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6626384)

AM

Amber M.

Dispatch

> "I am not sure why payments that are deleted are still taken twice from a customer acct."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6605131)

BS

Brett S.

Owner

> "There is a good connection and communication between the office and the field because of the software."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6605722)

SJ

Steven J.

Operations

> "Takes quite a bit to on-board and learn the system due to the complexity of functions."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6553160)

KI

Kristofer I.

Director of Marketing

> "Helps us streamline so many jobs and not miss out on potential revenue."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6309499)

CH

Connie H.

Accounts Receivable

> "Administrative nightmare. "

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7090783)

EK

Edward K.

Vice President of Operations

> "I enjoy working with \[sensitive content hidden\] is always responsive and willing to assist."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7109808)

JG

Jonathan G.

Director of Plumbing

> "Reporting on numbers can become tricky at times."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6805998)

SK

Sanjeev K.

Office Administrative Manager

> "ServiceTitan is an all-in-one software solution for the HVAC industry."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6770963)

TH

Tina H.

Office Mgr.

> "Onboarding was rushed. "

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7107618)

ML

Mike L.

Software Integration

> "This allows for greater customer satisfaction leading to more reviews."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6625271)

CH

Connie H.

Accounts Receivable

> "Program is extremely expensive. "

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7090783)

SK

Sanjeev K.

Office Administrative Manager

> "It can help a small organization grow and scale to new heights."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6770963)

BL

Brandon L.

Service Manager

> "It is a bit difficult at times to get reports the way I want them."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6605367)

JK

Jeff K.

Electrical Manager

> "ServiceTitan has been instrumental in organizing our business. "

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6817558)

CL

Carrie L.

Special Projects Manager

> "It makes it difficult to troubleshoot when a tech has a question."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6770756)

JP

Joe P.

GM

> "Invest in this software and use it to scale your business."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#SoftwareAdvice___6338398)

Aaron R.

Operations Manager

> "They also didn't follow through with their obligation to help with a number items outlined in the contract. After my customer..."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#GetApp___6093320)

EV

Emily V.

Administrative Manager

> "The release notifications that highlight new features."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6312285)

LD

Luke D.

Business Systems Manager

> "At times the support staff aren't helpful, and I have already tried most of the troubleshooting steps they suggest. "

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6667716)

[View Reviews](https://www.capterra.com/p/150053/ServiceTitan/reviews/)

## User interface

4.43 (177)

4.34 (327)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Accounting Integration

207

Important

Activity Dashboard

150

Important

Activity Tracking

120

Important

BuildOps

24/45

-   Accounting Integration
-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   AI Summarization
-   Alerts/Notifications
-   API
-   Billing & Invoicing
-   Calendar Management
-   Chatbot
-   Contact Database
-   Contract/License Management
-   CRM
-   Customizable Fields
-   Customizable Forms
-   Dispatch Management
-   Documentation Management
-   Drag & Drop
-   Electronic Signature
-   File Storage
-   Forms Management
-   Generative AI
-   GPS
-   Inventory Management
-   Maintenance Scheduling
-   Mobile Access
-   Monitoring
-   Online Time Clock
-   Payment Collection in the Field
-   Personalization and Recommendation
-   Process/Workflow Automation
-   Quotes/Estimates
-   Real-Time Data
-   Reporting & Statistics
-   Resource Allocation
-   Routing
-   Scheduling
-   Self Service Portal
-   Service History
-   Service Level Agreement (SLA) Management
-   Status Tracking
-   Third-Party Integrations
-   Workflow Management
-   Workforce Management
-   Work Order Management

[See all features](https://www.capterra.com/p/194155/BuildOps/#features)

ServiceTitan

Top features

31/45

-   Accounting Integration
-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   AI Summarization
-   Alerts/Notifications
-   API
-   Billing & Invoicing
-   Calendar Management
-   Chatbot
-   Contact Database
-   Contract/License Management
-   CRM
-   Customizable Fields
-   Customizable Forms
-   Dispatch Management
-   Documentation Management
-   Drag & Drop
-   Electronic Signature
-   File Storage
-   Forms Management
-   Generative AI
-   GPS
-   Inventory Management
-   Maintenance Scheduling
-   Mobile Access
-   Monitoring
-   Online Time Clock
-   Payment Collection in the Field
-   Personalization and Recommendation
-   Process/Workflow Automation
-   Quotes/Estimates
-   Real-Time Data
-   Reporting & Statistics
-   Resource Allocation
-   Routing
-   Scheduling
-   Self Service Portal
-   Service History
-   Service Level Agreement (SLA) Management
-   Status Tracking
-   Third-Party Integrations
-   Workflow Management
-   Workforce Management
-   Work Order Management

[See all features](https://www.capterra.com/p/150053/ServiceTitan/#features)

### Recognition

BuildOps is recognized as a top-rated tool in 3 Capterra Shortlist reports

ServiceTitan is recognized as a top-rated tool in 5 Capterra Shortlist reports

### Deployment & support

BuildOps

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

ServiceTitan

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

BuildOps

-   By BuildOps
-   Located in United States
-   Founded in 2018

ServiceTitan

-   By ServiceTitan
-   Located in United States
-   Founded in 2012

## Popular Comparisons

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$245/month

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4.1

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Price

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Features

4.6

4.4

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4.8

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4.1

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4.4

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4.1

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4.4

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Features

4.6

4.1

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