# Compare BigChange vs ServiceTitan 2026 | Capterra > Unsure of what to choose? Check Capterra to compare ServiceTitan and BigChange based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/149479-150053/JobWatch-powered-by-BigChange-vs-ServiceTitan --- # ServiceTitan vs BigChange Features and Cost Comparison Last updated March 24th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: ServiceTitanBigChange2/4 selected [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/)[4.3 (325)](https://www.capterra.com/p/150053/ServiceTitan/reviews/) [BigChange](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/)[4.5 (270)](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/reviews/) [## ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/)[4.3 (325)](https://www.capterra.com/p/150053/ServiceTitan/reviews/) Starting Price Contact vendor Value-for-Money 3.9 Functionality 4.2 Ease of Use 4.1 Customer Service 4 Reviews Sentiment DC Based on [325 reviews](#user-reviews) Positive 277 Neutral 13 Negative 35 [## BigChange](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/)[4.5 (270)](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/reviews/) Starting Price £14.95/month Value-for-Money 4.3 Functionality 4.3 Ease of Use 4.3 Customer Service 4.6 Reviews Sentiment CG JC Based on [270 reviews](#user-reviews) Positive 240 Neutral 22 Negative 8 What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 20,811 reviews from scheduling software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 69%Fit Missing features Feature ratings Mobile Access 4.1 Booking Management NA Calendar Management 3.9 Real-time Scheduling 4.6 Customer Database 4.4 78%Fit High performer Feature ratings Mobile Access 4.1 Booking Management 4.4 Calendar Management 4.2 Real-time Scheduling 4.6 Customer Database 4.3 User satisfaction User satisfaction 4.3 User reviews[325](https://www.capterra.com/p/150053/ServiceTitan/reviews/) Ease of use 4.1 Functionality 4.2 Value for money 3.9 Customer support 4.0 User satisfaction 4.5 User reviews[270](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/reviews/) Ease of use 4.3 Functionality 4.3 Value for money 4.3 Customer support 4.6 Price starts from Price starts from \-- - Free version - Free trial Price starts from £14.95Other, Per Month - Free version - Free trial Best for Best for ServiceTitan helps commercial and residential irrigation, septic, water treatment commercial locksmith, HVAC, plumbing, construction, electrical, roofing and water treatment companies. Best for BigChange is the all-in-one Job Management System, helping building maintenance, construction, environmental and other field service companies be Unstoppable everyday. ## User reviews Pros & cons DC Dominic C. GM > "The ability to build workflows that trigger based on specific tags has helped us stay organized, protect service standards, and..." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7106169) CH Connie H. Accounts Receivable > "Office personell cannot create an invoice without creating a dispatch under a technician, so don't sell a filter! " [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7090783) DC Dominic C. GM > "We’ve been able to categorize jobs, track SLAs, and create automated follow-ups in a way that keeps our team aligned and proactive." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7106169) CH Connie H. Accounts Receivable > "Does not work well with Quickbooks, takes ten times longer to process checks and invoices. " [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7090783) SK Sanjeev K. Office Administrative Manager > "The platform offers all the essential features for every department — from Accounting and Dispatching to Inventory and Pricebook..." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6770963) HL Hunter L. Office Manager > "I dislike that the updates aren't tested a million times before they go live, they often affect other aspects of the software,..." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7118580) DC Dominic C. GM > "From dispatch to reporting, it creates clarity for the team and accountability at every level." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7106169) Logan M. Office Admin > "The biggest issue I have with ST is that some of thier features are very laggy, and are not able to be changed." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7019377) ML Mike L. Software Integration > "The call recording feature which is linked to each customer, allows us to train our CSR team and helps to prep our technicians..." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6625271) KH Kasey H. Owner > "It seem they are here to destroy small businesses to make more room for larger franchise" [See full review](https://www.capterra.com/p/150053/ServiceTitan/#SoftwareAdvice___7052261) KK Khiana K. Customer Service Representative > "ServiceTitan helps companies stay organized and keeps you accountable as everything is recorded from phone calls to text messages..." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6749300) SG Summer G. Office Manager > "The system software was sold to us with a lot of features, but none of them actually worked for the business." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7028872) ST Sasha T. Junior Digital Marketing Manager > "In terms of functionality, the advanced scheduling algorithm suggests accurate project timelines, and the full-featured dashboard..." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6587484) CH Connie H. Accounts Receivable > "Credit on accounts have locked up and I had to get tech support to fix it. " [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7090783) SG Summer G. Office Manager > "It would probably work great for a very large company that does a lot of service work and has complicated projects that need to be..." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7028872) MS Mark S. RSM > "They reached out to me and set up a call/meeting with promises to streamline the business. Once they had gathered my information,..." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#SoftwareAdvice___6798095) DG Dylan G. Plumber > "Service titan has been a part of my career the entire time as a plumber, it has helped me manage my different house calls and set..." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6661411) OH Oscar H. CEO > "Sometimes it feels like you are not using all the features that you are paying for." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7105432) Logan M. Office Admin > "ST has transformed our company, and has helped up define processes and procedures, and work more efficiently." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7019377) HL Hunter L. VP of Operations > "Without proper oversight, it can become difficult to track materials accurately, leading to discrepancies in replenishment and job..." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6747022) LO Lucianna O. Office - Call Center Manager > "This data helps in making informed decisions to enhance our service." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7117357) AK Adam K. CFO > "Customer support can sometimes be frustrating when you are trying to get a quick fix for something but overall isnt terrible." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7107870) LO Lucianna O. Office - Call Center Manager > "User-Friendly Interface: The platform is intuitive, making it easy for my team to navigate and utilize its features effectively." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7117357) EP Erin P. Owner > "Then, over the course of the 12-week onboarding program (overly time-consuming), they reveal that you will be paying (thousands)..." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6500391) JR Jaclyn R. Dispatcher, ServiceTitan Champion > "They offer so many ways to dive deeper into the software and learn from each other including SparkSessions, EmberSessions and Torch..." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6631187) TB Tyler B. President > "The reason they give you 3 months free in the beginning is because it will take minimum 3 months to figure out how to use it..." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#SoftwareAdvice___7016411) LO Lucianna O. Office - Call Center Manager > "It has streamlined our processes, improved customer satisfaction, and ultimately contributed to our bottom line." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7117357) EK Edward K. Vice President of Operations > "My experience, as I mentioned earlier, was marred by numerous flaws, headaches, and unnecessary complications." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7109808) BB Ben B. Sales Manager > "It has an excellent dashboard along with analytics and reporting" [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7056444) BB Ben B. Sales Manager > "Use of the same term for two separate functions creates confusion." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7056444) HL Hunter L. VP of Operations > "Additionally, the automation features save time and improve accuracy, while the mobile app keeps our team connected in the field." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6747022) SG Summer G. Office Manager > "The cost of not only the implementation but the software price as well was more than we could justify." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7028872) LO Lucianna O. Office - Call Center Manager > "ServiceTitan has been a gamechanger for our call center operations." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7117357) DB Dawn B. Office Manager > "Payroll was a nightmare and manually entering credit cards each transaction or daily runs to the bank with deposits." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6506639) HL Hunter L. Office Manager > "Finally, after our 3rd CSM, \[sensitive content hidden\] gave us the support that we needed and she's been a rockstar for our team." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7118580) CL Carrie L. Special Projects Manager > "The inability for the office side to see how the app operates on the tech side of things." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6770756) ML Mike L. Software Integration > "Though it is pricey and customer service is not great, Service Titan has really helped us maximize profit as we are able to free up..." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6625271) TW Trevor W. owner > "Bad. Despite years of building out the Service Titan CRM within our company I am seriously considering switching to House call pro..." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#SoftwareAdvice___6553056) MF Molly F. Admin > "We like the visibility you get with ST, you can easily locate your technician whether he is driving or working at a customers home." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6310416) MH Makaiya H. Service Construction Admin > "Some files and photos were getting corrupted, the photo upload was a bit too grainy." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6693563) HL Hunter L. VP of Operations > "What I like most about ServiceTitan is its ability to streamline our entire workflow in one platform." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6747022) JG Jonathan G. Director of Plumbing > "Reporting on numbers can become tricky at times." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6805998) SK Sanjeev K. Office Administrative Manager > "ServiceTitan is an all-in-one software solution for the HVAC industry." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6770963) CL Carrie L. Special Projects Manager > "It makes it difficult to troubleshoot when a tech has a question." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6770756) OH Oscar H. CEO > "Love the customer service, my account manager \[sensitive content hidden\] was great everytime I needed anything." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7105432) EV Emily V. Administrative Manager > "The system will randomly crash and there's a delay in communication for when the functionality will be restored." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6312285) SF Scott F. Office Manager > "They dedicate time to offer webinars and training that not only help you in the software, but help you grow your business. " [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6626384) CC Charles C. President > "Chaos, Chaos, Chaos. If you want to waste your companies time and never get anywhere, never get onboarded and ultimately ever get a..." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6660926) SK Sanjeev K. Office Administrative Manager > "It can help a small organization grow and scale to new heights." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6770963) MM Matt M. President > "We built our price book with way too much data and it overwhelmed the app." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6526849) HL Hunter L. Office Manager > "It was rough in the beginning but it's getting better and it's safe to say that we are growing to like the system more and more." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7118580) OH Oscar H. CEO > "A bit complicated to set up." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7105432) JA Jennifer A. Director of Administrations > "Every quarter there are new process to devlop and new features of Service Titan that change the game, for the better. " [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6323377) ST Sasha T. Junior Digital Marketing Manager > "The mobile application built has limited capability compared to the desktop version." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6587484) JP Joshua P. Outside Sales Representative > "It kept my whole HVAC sales / install team on the same page and logged info efficiently" [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6591276) PG Peter G. IT Manager > "Migration from previous field management and accounting systems can be a bit tedious." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6280793) KI Kristofer I. Director of Marketing > "We love how ServiceTitan assists with automating our insulation, heating and cooling company." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6309499) DP David P. Head of IT and Implementations > "Chat support, much to be desired, I know thats MOST companies, but for one that costs so much, its really annoying when the end..." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6660703) Logan M. Office Admin > "Probably the best thing is the customer support." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7019377) DD Danielle D. owner, manager > "I found onboarding to be challenging and wish I would have known more about what to expect" [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7105405) LO Lucianna O. Office - Call Center Manager > "I highly recommend ServiceTitan to any company looking to enhance their service management capabilities." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7117357) SG Steven G. Senior Advisor > "The largest con for us is the price and learning curve for many of the modules. " [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6437841) RS Rick S. Overhead Door Nfld. Limited > "Great product, Service Titan's service is good and helpful, also customer's love getting notifications when our technicians are on..." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6602754) AM Amber M. Dispatch > "I am not sure why payments that are deleted are still taken twice from a customer acct." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6605131) ST Sasha T. Junior Digital Marketing Manager > "One area where ServiceTitan provides two groundbreaking enhancements that improve work management." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6587484) SJ Steven J. Operations > "Takes quite a bit to on-board and learn the system due to the complexity of functions." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6553160) SF Scott F. Office Manager > "Support has improved 10 fold in the last year or so and having the ember, spark, and torch network adds a ton of value!" [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6626384) CH Connie H. Accounts Receivable > "Administrative nightmare. " [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7090783) BS Brett S. Owner > "There is a good connection and communication between the office and the field because of the software." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6605722) TH Tina H. Office Mgr. > "Onboarding was rushed. " [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7107618) KI Kristofer I. Director of Marketing > "Helps us streamline so many jobs and not miss out on potential revenue." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6309499) CH Connie H. Accounts Receivable > "Program is extremely expensive. " [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7090783) DB Daniel B. Marketing Manager > "I appreciate the ability to connect with a success manager." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6769800) BL Brandon L. Service Manager > "It is a bit difficult at times to get reports the way I want them." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6605367) EK Edward K. Vice President of Operations > "I enjoy working with \[sensitive content hidden\] is always responsive and willing to assist." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7109808) Aaron R. Operations Manager > "They also didn't follow through with their obligation to help with a number items outlined in the contract. After my customer..." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#GetApp___6093320) ML Mike L. Software Integration > "This allows for greater customer satisfaction leading to more reviews." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6625271) LD Luke D. Business Systems Manager > "At times the support staff aren't helpful, and I have already tried most of the troubleshooting steps they suggest. " [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6667716) JK Jeff K. Electrical Manager > "ServiceTitan has been instrumental in organizing our business. " [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6817558) KB Katie B. Head of Customer Experience and Marketing > "It does soo much that it can be difficult to navigate, especially for new users." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6309016) [View Reviews](https://www.capterra.com/p/150053/ServiceTitan/reviews/) CG Calum G. Procurement & Operations > "The ability to collective store information between both customers, jobs & resources also for a service company has allowed us to have everything available within a couple of clicks." [See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4827101) TW Tammy W. Office Manager > "We also have different customer categories on the system and due to the data being different on the detail tab, if the drop down is changed accidentally, even if not saved all data is lost..." [See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4827060) JC Jason C. New Business Director > "My favorite features of the system is the Job Management/Scheduling, the Tracking feature and how that links in with the scheduling diary." [See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4827637) SS Samantha S. Operations Manager > "There are a few elements to big change that are glitchy and prevent us from using certain functions which make our processes longer - for example emails sent from big change are 50/50..." [See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4943301) MM Melissa M. Customer Service Manager > "The ability to group jobs and share among resources allows everyone to be on the same page and gives easy control to the administration team." [See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___5003626) GW Gary W. Manager > "The product didnt meet our need to have mutiple equipment in one job due to the stock/equipment being all under one place, this makes it difficult to identify service parts per item, we..." [See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4943602) JS Joe S. Technical Support and Project Engineer > "The real-time 'live' feeling to everything, everything that is updated in the back office is sent to our engineers tablets straight away. As is everything that the engineers complete on the..." [See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4712626) GW Gary W. Manager > "Good features, but sometimes difficult to build a worflow and worksheets that meet our specific requirements. Although i'm not on the job coordination team, i beleive the layout and..." [See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4943602) SS Samantha S. Operations Manager > "Implementing big change has made a huge difference to tracking issues which has helped us find missing invoices/missed visits and any other important problems much quicker." [See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4943301) CJ Cooon J. Head of Relations > "Separately, in a world where much job planning is done months in advance, only being able to see 28 days worth of jobs on the tablets is frustrating, especially when technicians are trying..." [See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4826165) CJ Cooon J. Head of Relations > "Fleet management and tracking is easy and comes with a mobile app that allows you to keep an eye on your assets on the move." [See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4826165) SM Stephen M. Director > "Not all the reports appear to tabulate correctly" [See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___6263129) ML Matthew L. Sales Operations Anaylst > "Overall I am happy with BigChange but would like to see some more quality of life updates such as better sorting and filters or the ability to put additional group jobs inside group jobs so..." [See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4825042) DC Dave C. Director > "We integrate the system with a client meaning they can allocate us jobs however this is also clunky and dated." [See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___6159052) AS Anmol S. Associate software engineer > "It solved our one of the biggest problem that was managing workforce it's integration with calendar makes it one of the best software out there." [See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___6055775) LL Luke L. BDM > "As a CRM AND quote creator, the product overall takes a lot of time to use, and as such we do not utilise the CRM function nearly as much as we used to use a competitor software" [See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4721139) TL Tina L. CRM & Data Delivery Manager > "Knowing what stock we have available and what the resources have on their vehicles is something we never had before so has made scheduling and ordering a much more streamlined experience." [See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___5060215) CO Chloe O. Finance Director > "We decided to carry on with the contract as seen as we had no choice and was paying for it anyway and I can honestly say it is the worst software I have ever used, very little help or..." [See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#SoftwareAdvice___4754300) SS Samantha S. Operations Manager > "This system is great and easy to implement especially if you have a small business and integraite manual, paper heavy processes with more automated processes - our engineers and office..." [See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4943301) JS Joe S. Technical Support and Project Engineer > "The fact that I can't filter by supplier when looking at purchase orders raised to a particular contact on the CRM." [See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4712626) AJ Abby J. Operations Support Supervisor > "The customisable aspect of the system was good to be able to adapt to our processes and develop personalised report templates." [See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4890314) TW Tammy W. Office Manager > "The hand over was also pretty rushed and felt like once on boarded we were left to get on with it rather than assisted in the continuous development of the newly taken out system." [See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4827060) CG Calum G. Procurement & Operations > "Doing this allows us to keep a live up to date paper trail that anyone in the business can get information from." [See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4827101) JL Jonathan L. Operations manager > "Really really poor service, you never get the same cperson to deal with the set up and we have had to resort to bringing in our own software engineer to try and get the system up and..." [See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4825876) AW Alexina W. Office Manager > "Our quotes are produced and emailed to customers to be doc e signed which saves so much time to produce and convert." [See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4896832) MH Mark H. IT Project Coordinator > "If you have multiple systems you cannot use them both with the same e-mail easily." [See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___5051382) TW Tammy W. Office Manager > "This system is quicker and has more features than our previous one, although more assistance in setting these up from big Change is required." [See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4827060) DL Dan L. MD > "The app design seems a bit dated and slow compared to others such as ServiceM8." [See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4704729) HA Hanaan A. Control Centre Manager > "I really like using BigChange as it lets everyone update the sites in one central point" [See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4947876) HM Hannah M. Office Manager > "Can be rather difficult to set up CRM or jobs with many different settings, different features such as job types, job categories and templates are needed to set up a job, which can be time..." [See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___3774355) DC Dave C. Director > "Overall we're happy and the service we get is great especially from \[sensitive content hidden\], however the user interface needs to rapidly improve as it feels 10 -15 years behind. If this..." [See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___6159052) RC Ricky C. MD > "Big Change, BIG promises that they fail to deliver, no help with transition from an existing system and no help at all (unless you pay extra of course) with the bespoke elements of the..." [See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___3577415) KB Keith B. ELECTRICIAN > "Before i joined KDE it was paperwork all the time to physically have it all in one place timesheets etc is a blessing" [See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4752800) RC Ricky C. MD > "This system has cost my company a fortune and we are going back to our original system as its was far more user friendly and efficient, I will ask all of my staff members to provide an..." [See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___3577415) DC Dave C. Director > "Our customer care \[sensitive content hidden\] is really attentive and understanding with regular visits, something other workforce management systems don't offer." [See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___6159052) KB Kyle B. Head of Systems Development > "The reports are not good and not well thought out when compared to competitors, exporting is difficult or not available for some reports and there are no options for the automation of..." [See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4544307) HA Hanaan A. Control Centre Manager > "It can be used as a central system for all colleagues and employees." [See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4947876) JM Jake M. Operations Director > "We end up having to send this as a separate schedule which isn't ideal." [See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___6192423) NM Nikki M. Helpdesk Manager > "The system is fantastic for scheduling work, tracking the whereabouts of the vehicle so that clients can be updated." [See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4452120) GW Gary W. Manager > "The whole creation of worksheets felt very clunky, and this wasnt fully explained or appreciated by us at the start." [See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4943602) KS Kim S. Sales Coordinator > "Alerts can also be set up for so many things it helps keep everyone focused on weekly updates or even quarterly tasks to be completed. " [See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4379515) JV Jane V. Compliance manager > "The financial side of BC reporting isn't really up to scratch at the moment and we have had to find work arounds." [See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4885202) ST Suzanne T. Transport Manager > "On boarding was fantastic, being able to use the system to achieve what we want is a really good feature. " [See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4827024) BS Byron S. Director > "It’s too clunky - multiple pop ups and no real organisational system" [See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4942588) CJ Cooon J. Head of Relations > "From the “Roadcrew” help desk to senior managers and developers, everyone is always happy to interact with customers directly." [See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4826165) JL Jonathan L. Operations manager > "Awkward software with absolutely no back up from the Big Change software engineers who always seem to be off sick or helping their injured parents" [See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4825876) BH Brent H. Operations Manager > "Brilliant, don't have many issues, if we do they're sorted or we are shown how to sort them." [See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4704733) JM Jake M. Operations Director > "Not enough characters permitted within the quoting description." [See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___6192423) PW Paulette W. Helpdesk Team Leader > "In addition to that there is a super amazing team at the other end of the phone who are always on hand to assist you. " [See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4943296) VC Vicky C. Office Manager > "The short videos take forever as you need to rewatch, then you have your test and then you have to try and Implement what you have just watched. If you forget a part of it or it doesn't..." [See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___3688447) HM Hannah M. Office Manager > "So far Big Change has helped us reduce our paper usage, allows our resources to provide more information for all jobs. " [See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___3774355) CM Chris M. Surveyor > "The lack of MOT certification, this costs us thousands of pounds a year." [See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4885570) GM Gary M. Project Administrator > "Great for scheduling, administrative tasks are easily accomplished." [See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4704732) David T. Director > "There have been a few outages in the past which halt operations" [See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4704815) WW Wayne W. Transport Manager > "big change was already in use when i joined the company, it was easy to learn and use.alot of aspects to it and some useful tools." [See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4889983) GW Gareth W. Managing Director > "we have had quite a few problems wit day to day running with Job Wacth and some issues which have been costly to remedy still continue to plague us, duplcation of random maintenece visis..." [See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4545237) RL Rob L. Property Manager > "We were looking to move away from paper based scheduling and reporting to give a more professional appearance to back the good work we already offer our clients." [See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4643414) OS Oliver S. Chief Operating Officer > "There's a lack of Data analysis available." [See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___5056120) BS Byron S. Director > "It’s helped us grow 30%The tech support are amazing" [See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4942588) RG Robyn G. Administrator > "I do not like that i cant set up one job for a job that lasts a week - I have to set up a new job for every day which is not good. " [See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___3751912) JB John B. Service Manager > "Ease of use and speed, effective time control and traffic tracking" [See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4777015) CO Chloe O. Finance Director > "We have asked several members of our staff to have a go with the software and everyone has reported the same, awful!" [See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#SoftwareAdvice___4754300) CC Carly C. director > "Integration with sage, instant updates, engineers are happy too as they have all their jobs on the tablet with instructions." [See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4628567) RC Robyn C. Head of Field Operations > "Not easy to work out how to use reporting etc, without using the university." [See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4943000) RL Rob L. Property Manager > "Really good features to enable us to move away from paper based scheduling and reporting." [See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4643414) TCC Terry Clark C. MD > "We lost three members of our team, who jointly made a major mistake due to failure of linking separate trades within our organisation." [See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#SoftwareAdvice___3728827) JO Jemma O. Operations Manager > "We have found the software from Big change to save us hours of administration time, no longer chasing paperwork from our mobile field operatives, accurate feedback whilst on site has..." [See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___3093018) NA Nick A. Door Engineer > "It sometimes runs slow especially when running service sheets on a multiple door site" [See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4543991) HB Hannah B. Company Secretary > "The ideas portal to make suggestions for improvements has been great and the continued contact with product development has been very reassuring that this software will be something our..." [See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4545330) AJL Abbie Jo L. Accounts&Business Support Manager > "Not completing jobs without a purchase order as site can be put on stop." [See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4545297) HM Hannah M. Office Manager > "Any changes to any reports can be carried out much easier as we used to use paper copies of reports. " [See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___3774355) GW Gareth W. Managing Director > "We have been offered additional onboarding from \[sensitive content hidden\] totalling 4 days at present but I cannot see the light yet." [See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4545237) OS Oliver S. Chief Operating Officer > "Overall, Big Change has been the transformation our company was needing." [See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___5056120) TCC Terry Clark C. MD > "Our IT engineer worked on the installation and onboarding full time and was not given the promised support from Big Change" [See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#SoftwareAdvice___3728827) AJL Abbie Jo L. Accounts&Business Support Manager > "You can use the new ideas portal for any suggestions you have to better the system." [See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4545297) AB Alan B. Environmental Manager > "The only criticism I could mention is the input of customer POI's as we have customers that overlap on the system and have had to polygon the boudaries" [See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___3036185) CM Chris M. Surveyor > "The onboarding process was very professional and relatively straight-forward." [See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4885570) SB Simon B. MD > "We no longer have the need for the trackers but unfortunately still have to pay for the subscriptions every month for the rest of the term." [See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___2861284) GM Greg M. Director > "They listen to feedback and suggestions from their users which has helped them to develop a very comprehensive and flexible system." [See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4236094) RM Ryan M. Office Administrator > "On the fleet section it gives you columns for when Services, Mot, tax etc are due, but we are unable to add to this column, we have other things for our vehicles that we need to book in but..." [See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___2310203) [View Reviews](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/reviews/) ## User interface 4.35 (325) [BigChange](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/) 4.48 (270) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Absence Management 207 Important Access Controls/Permissions 150 Important Activity Tracking 120 Important ServiceTitan 21/40 - Absence Management - Access Controls/Permissions - Activity Tracking - AI Copilot - Alerts/Notifications - API - Appointment Scheduling - Automated Scheduling - Availability Management - Booking Management - Calendar Management - Calendar Sync - Class Scheduling - Customer Database - Customizable Branding - Customizable Fields - Drag & Drop - Employee Management - Employee Scheduling - Facility Scheduling - Generative AI - Group Scheduling - Mobile Access - Multi-Location - Online Booking - Personalization and Recommendation - Real-Time Notifications - Real-time Scheduling - Real-Time Updates - Reminders - Reporting & Statistics - Resource Scheduling - Room Booking - Self Service Portal - Shift Swapping - Task Scheduling - Third-Party Integrations - Timesheet Management - Time Zone Tracking - User Management [See all features](https://www.capterra.com/p/150053/ServiceTitan/#features) BigChange Top features 33/40 - Absence Management - Access Controls/Permissions - Activity Tracking - AI Copilot - Alerts/Notifications - API - Appointment Scheduling - Automated Scheduling - Availability Management - Booking Management - Calendar Management - Calendar Sync - Class Scheduling - Customer Database - Customizable Branding - Customizable Fields - Drag & Drop - Employee Management - Employee Scheduling - Facility Scheduling - Generative AI - Group Scheduling - Mobile Access - Multi-Location - Online Booking - Personalization and Recommendation - Real-Time Notifications - Real-time Scheduling - Real-Time Updates - Reminders - Reporting & Statistics - Resource Scheduling - Room Booking - Self Service Portal - Shift Swapping - Task Scheduling - Third-Party Integrations - Timesheet Management - Time Zone Tracking - User Management [See all features](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#features) ### Recognition No recognitions have been awarded to ServiceTitan No recognitions have been awarded to BigChange ### Deployment & support ServiceTitan Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos BigChange Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details ServiceTitan - By ServiceTitan - Located in United States - Founded in 2012 BigChange - By Simpro Software - Located in Australia - Founded in 2002 ## Popular Comparisons [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/)[4.35 (325)](https://www.capterra.com/p/150053/ServiceTitan/reviews/) vs [FieldPulse](https://www.capterra.com/p/153475/FieldPulse/)[4.60 (408)](https://www.capterra.com/p/153475/FieldPulse/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.2 Features 4.4 4.1 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/150053-153475/ServiceTitan-vs-FieldPulse) [BigChange](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/)[4.48 (270)](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/reviews/) vs [Jobber](https://www.capterra.com/p/127994/Jobber/)[4.58 (1,420)](https://www.capterra.com/p/127994/Jobber/reviews/) £14.95/month Price $39/month 4.3 Features 4.3 4.3 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/127994-149479/Jobber-vs-JobWatch-powered-by-BigChange) [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/)[4.35 (325)](https://www.capterra.com/p/150053/ServiceTitan/reviews/) vs [Jobber](https://www.capterra.com/p/127994/Jobber/)[4.58 (1,420)](https://www.capterra.com/p/127994/Jobber/reviews/) Contact vendor for pricing Price $39/month 4.2 Features 4.3 4.1 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/127994-150053/Jobber-vs-ServiceTitan) [BigChange](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/)[4.48 (270)](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/reviews/) vs [FieldPulse](https://www.capterra.com/p/153475/FieldPulse/)[4.60 (408)](https://www.capterra.com/p/153475/FieldPulse/reviews/) £14.95/month Price Contact vendor for pricing 4.3 Features 4.4 4.3 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/149479-153475/JobWatch-powered-by-BigChange-vs-FieldPulse) [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/)[4.35 (325)](https://www.capterra.com/p/150053/ServiceTitan/reviews/) vs [BuildOps](https://www.capterra.com/p/194155/BuildOps/)[4.52 (151)](https://www.capterra.com/p/194155/BuildOps/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.2 Features 4.3 4.1 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/150053-194155/ServiceTitan-vs-BuildOps) [BigChange](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/)[4.48 (270)](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/reviews/) vs [Connecteam](https://www.capterra.com/p/153140/Connecteam/)[4.64 (5,044)](https://www.capterra.com/p/153140/Connecteam/reviews/) £14.95/month Price $29/month 4.3 Features 4.5 4.3 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/149479-153140/JobWatch-powered-by-BigChange-vs-Connecteam) [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/)[4.35 (325)](https://www.capterra.com/p/150053/ServiceTitan/reviews/) vs [Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/)[4.27 (289)](https://www.capterra.com/p/135788/Service-Fusion/reviews/) Contact vendor for pricing Price $245/month 4.2 Features 4.1 4.1 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/135788-150053/Service-Fusion-vs-ServiceTitan) [BigChange](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/)[4.48 (270)](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/reviews/) vs [BuildOps](https://www.capterra.com/p/194155/BuildOps/)[4.52 (151)](https://www.capterra.com/p/194155/BuildOps/reviews/) £14.95/month Price Contact vendor for pricing 4.3 Features 4.3 4.3 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/149479-194155/JobWatch-powered-by-BigChange-vs-BuildOps) [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/)[4.35 (325)](https://www.capterra.com/p/150053/ServiceTitan/reviews/) vs [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)[4.68 (2,736)](https://www.capterra.com/p/140363/HouseCall-Pro/reviews/) Contact vendor for pricing Price $79/month 4.2 Features 4.5 4.1 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/140363-150053/HouseCall-Pro-vs-ServiceTitan) [BigChange](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/)[4.48 (270)](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/reviews/) vs [Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/)[4.27 (289)](https://www.capterra.com/p/135788/Service-Fusion/reviews/) £14.95/month Price $245/month 4.3 Features 4.1 4.3 Ease of Use 4.3 [View full 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comparison](https://www.capterra.com/compare/149479-159911/JobWatch-powered-by-BigChange-vs-Fracttal)