# Compare AlayaCare vs CareSmartz360 2026 | Capterra > Unsure of what to choose? Check Capterra to compare CareSmartz360 and AlayaCare based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/147424-233554/AlayaCare-vs-CareSmartz360 --- # CareSmartz360 vs AlayaCare Features and Cost Comparison Last updated March 13th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: CareSmartz360AlayaCare2/4 selected [CareSmartz360](https://www.capterra.com/p/233554/CareSmartz360/)[4.8 (181)](https://www.capterra.com/p/233554/CareSmartz360/reviews/) [AlayaCare](https://www.capterra.com/p/147424/AlayaCare/)[4.1 (188)](https://www.capterra.com/p/147424/AlayaCare/reviews/) [## CareSmartz360](https://www.capterra.com/p/233554/CareSmartz360/)[4.8 (181)](https://www.capterra.com/p/233554/CareSmartz360/reviews/) Starting Price $10.00/month Value-for-Money 4.8 Functionality 4.6 Ease of Use 4.6 Customer Service 4.8 Reviews Sentiment MS DA UA Based on [181 reviews](#user-reviews) Positive 175 Neutral 3 Negative 3 [## AlayaCare](https://www.capterra.com/p/147424/AlayaCare/)[4.1 (188)](https://www.capterra.com/p/147424/AlayaCare/reviews/) Starting Price $1000.00/month Value-for-Money 3.9 Functionality 3.9 Ease of Use 4.1 Customer Service 4.1 Reviews Sentiment Based on [188 reviews](#user-reviews) Positive 151 Neutral 27 Negative 10 ## Summary * * * Features in Home Care Software Best performer 43 / 48 Only CareSmartz360 - Caregiver Management - Chat/Messaging - EMR/EHR 37 / 48 Only AlayaCare - Charting - Telemedicine User satisfaction User satisfaction 4.8 User reviews[181](https://www.capterra.com/p/233554/CareSmartz360/reviews/) Ease of use 4.6 Functionality 4.6 Value for money 4.8 Customer support 4.8 User satisfaction 4.1 User reviews[188](https://www.capterra.com/p/147424/AlayaCare/reviews/) Ease of use 4.1 Functionality 3.9 Value for money 3.9 Customer support 4.1 Price starts from Price starts from $10Other, Per Month - Free version - Free trial Price starts from $1000Per Month - Free version - Free trial Best for Best for Home Care, Enterprise Home Care Agencies, Private Duty Home Care Agencies, Home Care Franchisors, Independent Home Care Agencies, Multi-Location Home Care Agencies, Large non-medical homecare agencies Best for Home Care, Home Health, Private Duty (Nursing and Non-Medical), Home Infusion, Community Programs ## User reviews Pros & cons MS Marcus S. CEO > "Pair that with how smoothly it manages staff profiles, client records, billing, and compliance, and it feels like we..." [See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___7047888) JG Jenelyn G. Admin Assistant > "There may be occasional performance issues such as slow loading times or glitches, which can impact the user experience." [See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___6427045) DA Damilola A. Owner > "I like it's all-in-one functionality that streamlines scheduling, billing, and communication, its user-friendly and work..." [See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___7002574) VT Veena T. Scheduler > "It can be quite challenging for new users to navigate the platform without prior experience or training." [See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___6844711) UA Ubah A. Administrator > "The mobile app is great for caregivers in the field, and the real-time updates improve communication. Plus, their customer..." [See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___6855656) JT Justin T. President > "That format is nearly impossible to work with." [See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___7045315) MS Mariah S. Caregiver > "CareSmartz360 has truly helped us improve efficiency, compliance, and communication across the board." [See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___7050499) AS Albert S. Administrator > "It did not fit our unique scheduling requirements. " [See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___7013052) JG Jenelyn G. Admin Assistant > "The system allows for detailed profiles of both clients and caregivers, facilitating better matches and more personalized..." [See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___6427045) SK Sarah K. Owner > "I don't have anything that I didn't like about the program. If something was not working for our business format..." [See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___6740079) MS Marcus S. CEO > "The scheduling system is hands-down the best feature – it’s a total game-changer." [See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___7047888) MS Melissa S. owner and director of ops > "The software itself, had many glitches, and they were constantly doing upgrades which would normally not be a problem,..." [See full review](https://www.capterra.com/p/233554/CareSmartz360/#Capterra___6007817) MS Mariah S. Caregiver > "Our caregivers find it much easier to clock in/out, and administrators appreciate how organized everything is." [See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___7050499) DF DannyRay F. Administrator > "The software may be expensive for smaller agencies, especially when factoring in training and support costs." [See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___6632495) JB Julie B. Director > "I love that staff can report about their clients on the platform." [See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___7101654) NAB Nicole A B. Platform coordinator > "Occasional system glitches which can disrupt operations and require support." [See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___6433383) DF DannyRay F. Administrator > "Its user-friendly design, GPS tracking, and excellent support make managing our agency efficient. While there’s a learning..." [See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___6632495) LT Linda T. Manager > "Sometimes the mobile app just isn't enough." [See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___6861771) VT Veena T. Scheduler > "CareSmartz software is designed to meet the demanding needs of small and large organizations alike." [See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___6844711) HG Heidi G. Office Manager > "We have an issue with our questionnaire (it disappears) after a large update." [See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___6517212) JB Julie B. Director > "This keeps clients families and the office staff well informed." [See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___7101654) KW Kendall W. Owner > "Like any software, lack of connectivity can wreak havoc, but they have options for dealing with that too." [See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___6517694) JT Justin T. President > "Absolutely love the built in AI for in app help." [See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___7045315) BB Brian B. CEO > "Not as many integrations as I would like." [See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___6876525) AMP Ana Marie P. Care Manager > "You get quick replies and they guide you on navigating the system in a very professional way." [See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___6827009) MS Melissa S. owner and director of ops > "Their customer service (see my next comment), their pricing (it is insanely expensive), their billing (they make you list a..." [See full review](https://www.capterra.com/p/233554/CareSmartz360/#Capterra___6007817) NL NADINE L. founder > "WITH CARESMART'S 360 I WAS VERY RELUCTANT TO JOIN BECAUSE THE BEGINNING PROCESS" [See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___7043985) MS Melissa S. owner and director of ops > "First of all, a 3 month cancellation policy is theft on so many levels, much less to bill me for client's erroneously, then..." [See full review](https://www.capterra.com/p/233554/CareSmartz360/#Capterra___6007817) NL NADINE L. founder > "MANY OF YOU MAY LAUGH BUT I HAD A GREAT FEAR BEFORE LEARNING SARAH WOULD BE THERE TO GUIDE ME!!!" [See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___7043985) FB Faynetta B. CEO > "The chat is time consuming during a busy work day." [See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___6498231) BB Brian B. CEO > "I would’ve liked to see more integrations with third-party vendors." [See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___6876525) MS Melissa S. owner and director of ops > "Not only was I billed erroneously for client's, but when I addressed it, I was yelled at by a Customer 'Satisfaction' Rep.,..." [See full review](https://www.capterra.com/p/233554/CareSmartz360/#Capterra___6007817) WK Wendy K. Director of Operations > "This has not only streamlined my operations but has also improved my overall efficiency." [See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___6456192) MS Melissa S. owner and director of ops > "For those of us in this field, we all understand that this is not logical, and it is extremely expensive, but when I tried..." [See full review](https://www.capterra.com/p/233554/CareSmartz360/#Capterra___6007817) KP Kelli P. Staffing Coordinator > "Their IT/and customer support staff is amazing and helpful." [See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___6816503) SH Shanda H. Administrative Assistant > "The only problem I have experienced with caresmartz is sometimes they have glitches and it won't allow caregivers to clock..." [See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___3877943) JT Justin T. President > "Training is excellent." [See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___7045315) JS Janelle S. Admin/Owner > "a lot of clicking too much clicking and searching , in healthcare your patient is priority if you spend a significant..." [See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___3635196) AS Albert S. Administrator > "The company had Great communication and customer support." [See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___7013052) MS Melissa S. owner and director of ops > "I am not raising my rates because a software company is not client focused." [See full review](https://www.capterra.com/p/233554/CareSmartz360/#Capterra___6007817) NH Nancy H. payroll manager > "The ease with which I can import my files directly to ADP is awesome, but the best part of caresmartz360 is the customer..." [See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___4961954) MS Melissa S. owner and director of ops > "Client's struggle to pay their monthly bills" [See full review](https://www.capterra.com/p/233554/CareSmartz360/#Capterra___6007817) KW Kendall W. Owner > "Caresmartz360 does what we need to get the job done professionally and without errors." [See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___6517694) HH Haley H. President > "Not being able to implement software from day one" [See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___4987683) KW Kendall W. Owner > "Onboarding was easy, training was enjoyable, and the staff seems knowledgeable about the product and attentive to client..." [See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___6517694) SS Shelby S. Scheduler > "whenever i click on a caregivers name their information is not shown (i.e telephone number)" [See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___3781081) KP Kelli P. Staffing Coordinator > "The app is very easy to use for admin and caregiving staff alike." [See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___6816503) RM Regina M. Executive Coordinator > "We have not been able to wrap our heads around there not being 24/7 live customer support, considering that most home..." [See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___2816028) MV Medina V. Marketing Director Care Manager > "educational aspect for companies like us that continue to grow and evolve." [See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___6427432) PR Portia R. Client Service Coordinator > "Only problem I had/have are the integration with clearing houses for billing." [See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___3581140) AMP Ana Marie P. Care Manager > "The technical support team is very attentive and always ready to help." [See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___6827009) TW Talisha W. Owner > "picking up the clients locatiion is sometimes difficult and the caregiver is unable to clock in." [See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___4699926) KS Kelly S. CEO and Founder > "I was doing everything manually prior to using Caresmartz and am so glad I made the switch." [See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___6303019) MS Melissa S. owner and director of ops > "Absolutely the worst experience with a software company. " [See full review](https://www.capterra.com/p/233554/CareSmartz360/#Capterra___6007817) MR Mahin R. Office Manager > "I love the support team and their quick response. " [See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___6817640) TT TAQUITA T. FAMILY NP > "WE DO NOT HAVE ANY CONS TO SAY ABOUT CARESMARTZ AT THIS TIME" [See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___6142741) CC Chuck C. Managing Director > "It’s constantly improving and evolving without adding unnecessary complexity." [See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___6454236) JB Johnnetta B. Office Manager > "Complications being user..." [See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___4744168) SR Stephanie R. Home Services Manager > "The best thing about CareSmartz has been the ability for caregivers to request open shifts on the mobile app which has..." [See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___3816877) SQ Shawndra Q. Owner > "Payroll not automated and it's time consuming to do payroll" [See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___3613938) PR Portia R. Client Service Coordinator > "CareSmartz has a lot of useful features that we were looking for, Such as, electronic timesheets, EVV compatibility, GPS..." [See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___3581140) CO Cyril O. Chief Operating Officer > "That feature is not yet available." [See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___3500060) CG Curtis G. RN Case Manager > "Overall I am pleased with the look, feel and functionality of the software." [See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___6329275) JS Jacob S. Administrator > "Everytime I go to do a new thing, it takes a couple days for me to do so effectively becasue it requires customer support..." [See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___2814652) JW Jakeyla W. Office Manager > "The system is very easy to understand and navigate thru." [See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___6827736) JS Jacob S. Administrator > "a billing error can take 10-15 minutes to fix and it includes a lengthy process. " [See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___2814652) DP Danielle P. Care Coordinator > "They are very quick to respond and are always knowledgable in the areas that I need assistance." [See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___6554603) LJ LAWRENCE J. Owner > "The system was complicated for the employees and staff" [See full review](https://www.capterra.com/p/233554/CareSmartz360/#Capterra___2473106) [View Reviews](https://www.capterra.com/p/233554/CareSmartz360/reviews/) MB Mehwish B. CEO > "It helps us manage scheduling, documentation, and client care efficiently while ensuring compliance and quality service delivery." [See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___7024156) HL Hari L. Finance Manager > "In the billing/invoicing systems- the feature with clients pay does no provide periodic statements of payment." [See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___7024447) ZK Zach K. System Administrator > "Alayaconnector allows us to streamline workflows and make it easy for our office staff to do their work." [See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___7018903) MB Mehwish B. CEO > "Sometimes the system can be slow, and certain features take time to learn or customize for specific agency needs." [See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___7024156) VS Victoria S. General Manager > "AlayaCare makes team coordination and management easier with the support of providing live updates and simple activities tracking,..." [See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6845799) GS Griffin S. Quality Assurance Specialist > "These issues being things like, not being able to search clients/employees with apostrophes in their name or hyphens for the first..." [See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6631477) KB Kelli B. Manager of Community Support Services > "What stands out is the responsiveness and dedication of the helpdesk team. Whenever an issue arises, they’re quick to investigate and..." [See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___7027269) GS Griffin S. Quality Assurance Specialist > "There should not be a "Client Contact Type" and "Client Contact Type (form context field)", especially when in many cases only one of..." [See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6631477) SF Susan F. Clinical Leader > "Ability to see schedules, create our own forms and the tracking data we can pull which greatly helps us Accreditation and our metrics..." [See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6437670) SF Stacy F. Senior Scheduling Coordinator > "It’s a struggle to have to wait the 2 hrs for a report to be accurate." [See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___7018659) AD Andrew D. CFO > "Alayacare helped us transition to digital documentation so we have a streamlined process for receiving notes, processing them, and..." [See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6433076) JM Joanne M. interRAI Care Coordinator > "Facility Scheduling - employee and client sides are not responsive to each other - requires schedulers to do more work than they..." [See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6437629) UB Ursi B. Data System Administrator > "The ability to add custom fields in some of the areas like demographics for both employees and clients, client contacts and service..." [See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6441689) CA Carson A. IT Assistant > "Some of the permissions are hard to work with as we use a certain type of role for staff but they can't do certain things but if we..." [See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6441545) MB Mehwish B. CEO > "I like that AlayaCare is easy to use and keeps everything in one place—scheduling, client records, and staff management are all well..." [See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___7024156) MP Matthew P. Director Implementation > "There seems to be odd glitches that happens in the system that does not hve any reasons and its one offs." [See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6774905) KM Kayla M. Scheduling Coordinator > "There are always new updates and features that we can update and customize for our needs." [See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___7018658) AF Andrew F. President > "Some UE issues with the mobile app." [See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___7024492) KD Katherine D. Operations Manager > "The account manager and consultant services have been particularly responsive and supportive of our business needs lately, which has..." [See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6631420) VR Verified Reviewer Director of Implentation > "Sometimes when an issue arises, it can be something so small that breaks alot of workflows." [See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6872617) SG Steve G. Director of Social Media and Communications > "I love how, it is continually improving and keeping tabs on needs and changes within the industry itself." [See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___7024372) ZK Zach K. System Administrator > "Features do not work right out of the box." [See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___7018903) MB Michelle B. Clinical Services Manager > "As a clinical service manager, this makes it easy to identify items of interest and monitor for quality improvement of the different..." [See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6433134) Wendi S. Operations Manager > "Data Exploration and the reporting functions are very challenging." [See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6872645) SS Suilen S. Service Corrdinator > "I enjoyed using AlayaCare and it allows us to schedule for our clients and also see the careplan clearly." [See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6437393) JL Jonathan L. Billing Payroll Accounts Receivable Manager > "Some bugs include the rate not initially appearing on the invoice until we regenerate it. " [See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6433142) UB Ursi B. Data System Administrator > "The capability to build custom forms help us with our customized workflows." [See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6441689) KV KRIZEL V. Client Care Coordinator > "Times that alaya making updates and changes to the platform can sometimes disrupt workflows." [See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6445624) KR Katrina R. Systems, Process, and Integration Specialist > "What I like most about AlayaCare are the Notable and Patient Risk Dashboard features." [See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6774876) PR Peter R. Executive Director > "Regarding payroll: payrate variation by client is not accommodated. " [See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6439550) KM Kayla M. Scheduling Coordinator > "I really enjoy all of the scheduling features within AlayaCare." [See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___7018658) CD Corrie D. Clinical Manager > "I have really struggled as a Children's treatment Centre because the software is not designed for our usage." [See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6631402) KS Katie S. Director of Quality and Process Improvement > "This combination of flexibility and forward momentum makes it an invaluable tool for adapting to the ever-evolving demands of the..." [See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6433168) SW Samantha W. Private Duty Supervisor > "We're constantly having to tell them to delete the app and redownload it." [See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6433174) SF Susan F. Clinical Leader > "bit of a learning curve to use it, our health care workers struggle with many different field but the new photo icons help them" [See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6437670) DH Denise H. Executive Director > "This becomes 'old fast' when do several schedule changes." [See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6631464) CA Carson A. IT Assistant > "The ability to make custom dashboards and reports are a huge benefit." [See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6441545) PR Peter R. Executive Director > "Regarding billing: Billing detail is inadequate. " [See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6439550) VR Verified Reviewer Director of Implentation > "works great most of the time and does everything our organization needs for it to do and in certain areas even more." [See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6872617) DS Diane S. Operations Manager > "Not sure what to say , no negatives to report." [See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6775021) SG Steve G. Director of Social Media and Communications > "Being efficient in the basics will be my near future goal." [See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___7024372) AR Anthony R. Act. Exec Dir > "The one-day delay between data input and access to data exploration is a killer and inhibits all aspects of daily business, sometimes..." [See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___2576462) TJ Tanya J. Client Care Coordinator > "The risk factors, which is the new feature of Alaya Care is wonderful, you can even have a comparative analysis ." [See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6437524) EW Emily W. Owner / Director of Clinical Services > "It is time consuming (many fields are marked as required), and in current state, we are not able to make simple changes to meds such..." [See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___2546392) SR Sara R. Home Support Manager > "It's user friendly and the app has been good for my Frontline staff." [See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___7024529) MZ Maryanne Z. General Manager > "The bill codes are not in alphabetical order in the list (but rather in order of creation which is not user friendly - especially..." [See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___2581212) JG Jay G. Regional manager > "I like that i can also see missed visits." [See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___7018655) KB Karen B. Decision Support Consultant > "Scheduling - cannot get "live" data. If scheduling is working to fill vacant visits, or other issues, they cannot run reports..." [See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___2557618) MVA Maria Victoria A. Care Manager > "It is very accessible to the staff." [See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___7024489) KS Kelley S. President > "For example stat holiday shifts need to be split if the shift goes over night; the system does not recognize even though we added the..." [See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___2557566) KH Kerry H. Executive Director > "Exceptional level of service and professionalism from our Account Manager and Customer Success Director" [See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6774910) AP Ariel P. On Call Coordinator/Community Nurse > "I end up opening a lot of screens to find information I need while not losing what I am working on currently and it's a lot of..." [See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___2569944) KS Katie S. Director of Quality and Process Improvement > "Over the years, we've navigated various ups and downs, learning and growing along the way. While the path hasn't always been smooth,..." [See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6433168) EW Emily W. Owner / Director of Clinical Services > "The meds module also seems to load much more slowly than other modules in AlayaCare, so I often am sort of waiting for the page to..." [See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___2546392) KR Katrina R. Systems, Process, and Integration Specialist > "Continuing to bring it up at our OHT in hopes to have more partners join." [See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6774876) MZ Maryanne Z. General Manager > "I do not like the way you have to manually create service codes, bill codes then link them to the service codes. " [See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___2581212) TV Tram V. Financial Administrator > "The user-friendly interface ensures that staff can navigate through the system without much training or difficulty." [See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6631391) PO Penny O. Chief Operations Officer > "We are also experiencing issues with the mobile app in offline mode with clients not found or visits not found. " [See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___2556954) SG Steve G. Director of Social Media and Communications > "Wonderful, and hopeful for what the future holds." [See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___7024372) KP Kim P. On call coordinator > "documents are hidden in a file in a folder in sub folder in a tab in a module, its not efficient" [See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___2558914) BM Brandis M. Vice President of Operations and Strategic Management > "I love the ease of information sharing amongst our field staff and back end office users." [See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6632155) LJ Lisa J. Administrative Assistant > "Sometimes the website can be slow, and the capability to alter it to fit our needs has been somewhat challenging, but we always find ..." [See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___2546378) AD Andrew D. CFO > "We've been able to grow much more quickly as a result of the business efficiencies we have achieved." [See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6433076) SM Shena M. AR & Payroll Director > "We are not able to filter by clock in/out percentage to mass approve visits." [See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___2298743) BH Breann H. Director, Retirement and Community Care > "They are constantly improving their platform and their customer service is typically responsive." [See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6632889) BL Briana L. RPN > "Not all referrals have been transferred over, trying to find a BRN and CC or physicians contact is difficult or non existent." [See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___2570096) KA Kris A. President > "Excellent support to work within a platform that meets our needs" [See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6631390) Jalonda R. Caregiver > "I have not used the software long enough to have any dislikes, I'm still in a trial period. " [See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___2788165) TV Tram V. Financial Administrator > "Scheduling, billing, and payroll are integrated and easy to use." [See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6631391) SM Shena M. AR & Payroll Director > "Payroll - we are unable to set up pay rates for specific clients." [See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___2298743) JM Joanne M. interRAI Care Coordinator > "Easy access to a shared chart by all Team Members" [See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6437629) KK Keerthana K. Program Coordinator > "we can only click the up and down arrow key to change the time, which is a time waste." [See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___2556902) MN Madison N. Clinical Nursing Supervisor > "It has been very easy to learn with stepping into a new role, it hasn't been over whelming and I really enjoy teaching new staff how..." [See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6439430) BL Briana L. RPN > "There is a lag to the system that takes time out of my day and from my patients." [See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___2570096) NP Nicole P. HR Administrator > "I like the wide range of services offered by AlayaCare." [See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6631389) KS Kelley S. President > "Mobile app usage can be a challenge for the field staff at times." [See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___2557566) KS Katie S. Director of Quality and Process Improvement > "We've been with AC for nearly eight years, and it's been quite a journey, full of both challenges and successes." [See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6433168) CW Chelsey W. Operations Supervisor > "There are no hard stops in the system to prevent issues such as fraud." [See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___2546259) UB Ursi B. Data System Administrator > "Data Explorer 2.0 reporting is easy to use and comprehensive." [See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6441689) DW Debbie W. Assist CFO- > "Reports make it hard to balance monthly sales and posting" [See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___2546661) [View Reviews](https://www.capterra.com/p/147424/AlayaCare/reviews/) ## User interface 4.78 (181) [AlayaCare](https://www.capterra.com/p/147424/AlayaCare/) 4.09 (188) ### Features CareSmartz360 Top features 43/48 - Activity Dashboard - AI Copilot - API - Appointment Management - Assessment Management - Billing & Invoicing - Calendar Management - Caregiver Management - Care Plan Management - Charting - Chat/Messaging - Claims Management - Client Management - Client Portal - Clock In/Out - Communication Management - Compliance Management - Customizable Forms - Customizable Reports - Document Management - Electronic Signature - Employee Management - Employee Portal - EMR/EHR - For Long Term Care - Generative AI - Geriatric Care - GPS - HIPAA Compliant - Home Health Care Management - Insurance Management - Knowledge Base Management - Medication Management - Mobile Access - Monitoring - Multi-Location - Patient Records Management - Payroll Management - Point of Care System - Referral Management - Reminders - Reporting & Statistics - Scheduling - Task Management - Telemedicine - Third-Party Integrations - Visit Verification - Workflow Management [See all features](https://www.capterra.com/p/233554/CareSmartz360/#features) AlayaCare 37/48 - Activity Dashboard - AI Copilot - API - Appointment Management - Assessment Management - Billing & Invoicing - Calendar Management - Caregiver Management - Care Plan Management - Charting - Chat/Messaging - Claims Management - Client Management - Client Portal - Clock In/Out - Communication Management - Compliance Management - Customizable Forms - Customizable Reports - Document Management - Electronic Signature - Employee Management - Employee Portal - EMR/EHR - For Long Term Care - Generative AI - Geriatric Care - GPS - HIPAA Compliant - Home Health Care Management - Insurance Management - Knowledge Base Management - Medication Management - Mobile Access - Monitoring - Multi-Location - Patient Records Management - Payroll Management - Point of Care System - Referral Management - Reminders - Reporting & Statistics - Scheduling - Task Management - Telemedicine - Third-Party Integrations - Visit Verification - Workflow Management [See all features](https://www.capterra.com/p/147424/AlayaCare/#features) ### Recognition No recognitions have been awarded to CareSmartz360 No recognitions have been awarded to AlayaCare ### Deployment & support CareSmartz360 Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos AlayaCare Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details CareSmartz360 - By CareSmartz - Located in United States - Founded in 2016 AlayaCare - By AlayaCare - Located in Canada - Founded in 2014 ## Popular Comparisons [CareSmartz360](https://www.capterra.com/p/233554/CareSmartz360/)[4.78 (181)](https://www.capterra.com/p/233554/CareSmartz360/reviews/) vs [GEOH](https://www.capterra.com/p/207985/GeoH/)[4.93 (147)](https://www.capterra.com/p/207985/GeoH/reviews/) $10/month Price $13/month 4.6 Features 4.9 4.6 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/207985-233554/GeoH-vs-CareSmartz360) [AlayaCare](https://www.capterra.com/p/147424/AlayaCare/)[4.09 (188)](https://www.capterra.com/p/147424/AlayaCare/reviews/) vs [InMyTeam](https://www.capterra.com/p/215860/InMyTeam/)[4.56 (85)](https://www.capterra.com/p/215860/InMyTeam/reviews/) $1000/month Price $200/month 3.9 Features 4.5 4.1 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/147424-215860/AlayaCare-vs-InMyTeam) [CareSmartz360](https://www.capterra.com/p/233554/CareSmartz360/)[4.78 (181)](https://www.capterra.com/p/233554/CareSmartz360/reviews/) vs [eRSP](https://www.capterra.com/p/129443/eRSP/)[4.24 (99)](https://www.capterra.com/p/129443/eRSP/reviews/) $10/month Price $200/month 4.6 Features 4.2 4.6 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/129443-233554/eRSP-vs-CareSmartz360) [AlayaCare](https://www.capterra.com/p/147424/AlayaCare/)[4.09 (188)](https://www.capterra.com/p/147424/AlayaCare/reviews/) vs [Alora Home Health](https://www.capterra.com/p/69030/Alora-Homecare-Software/)[4.52 (151)](https://www.capterra.com/p/69030/Alora-Homecare-Software/reviews/) $1000/month Price $295/month 3.9 Features 4.3 4.1 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/69030-147424/Alora-Homecare-Software-vs-AlayaCare) [CareSmartz360](https://www.capterra.com/p/233554/CareSmartz360/)[4.78 (181)](https://www.capterra.com/p/233554/CareSmartz360/reviews/) vs [AxisCare](https://www.capterra.com/p/135068/Non-Medical-Homecare-Scheduling/)[4.65 (728)](https://www.capterra.com/p/135068/Non-Medical-Homecare-Scheduling/reviews/) $10/month Price $200/month 4.6 Features 4.4 4.6 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/135068-233554/Non-Medical-Homecare-Scheduling-vs-CareSmartz360) [AlayaCare](https://www.capterra.com/p/147424/AlayaCare/)[4.09 (188)](https://www.capterra.com/p/147424/AlayaCare/reviews/) vs [AxisCare](https://www.capterra.com/p/135068/Non-Medical-Homecare-Scheduling/)[4.65 (728)](https://www.capterra.com/p/135068/Non-Medical-Homecare-Scheduling/reviews/) $1000/month Price $200/month 3.9 Features 4.4 4.1 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/135068-147424/Non-Medical-Homecare-Scheduling-vs-AlayaCare) [CareSmartz360](https://www.capterra.com/p/233554/CareSmartz360/)[4.78 (181)](https://www.capterra.com/p/233554/CareSmartz360/reviews/) vs [ShiftCare](https://www.capterra.com/p/233684/ShiftCare/)[4.61 (144)](https://www.capterra.com/p/233684/ShiftCare/reviews/) $10/month Price $8/month 4.6 Features 4.4 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/233554-233684/CareSmartz360-vs-ShiftCare) [AlayaCare](https://www.capterra.com/p/147424/AlayaCare/)[4.09 (188)](https://www.capterra.com/p/147424/AlayaCare/reviews/) vs [GEOH](https://www.capterra.com/p/207985/GeoH/)[4.93 (147)](https://www.capterra.com/p/207985/GeoH/reviews/) $1000/month Price $13/month 3.9 Features 4.9 4.1 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/147424-207985/AlayaCare-vs-GeoH) [CareSmartz360](https://www.capterra.com/p/233554/CareSmartz360/)[4.78 (181)](https://www.capterra.com/p/233554/CareSmartz360/reviews/) vs [InMyTeam](https://www.capterra.com/p/215860/InMyTeam/)[4.56 (85)](https://www.capterra.com/p/215860/InMyTeam/reviews/) $10/month Price $200/month 4.6 Features 4.5 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/215860-233554/InMyTeam-vs-CareSmartz360) [AlayaCare](https://www.capterra.com/p/147424/AlayaCare/)[4.09 (188)](https://www.capterra.com/p/147424/AlayaCare/reviews/) vs [ShiftCare](https://www.capterra.com/p/233684/ShiftCare/)[4.61 (144)](https://www.capterra.com/p/233684/ShiftCare/reviews/) $1000/month Price $8/month 3.9 Features 4.4 4.1 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/147424-233684/AlayaCare-vs-ShiftCare) [CareSmartz360](https://www.capterra.com/p/233554/CareSmartz360/)[4.78 (181)](https://www.capterra.com/p/233554/CareSmartz360/reviews/) vs [WellSky Personal Care](https://www.capterra.com/p/126968/Non-Medical-Private-Pay-System/)[4.42 (271)](https://www.capterra.com/p/126968/Non-Medical-Private-Pay-System/reviews/) $10/month Price $12 4.6 Features 4.2 4.6 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/126968-233554/Non-Medical-Private-Pay-System-vs-CareSmartz360) [AlayaCare](https://www.capterra.com/p/147424/AlayaCare/)[4.09 (188)](https://www.capterra.com/p/147424/AlayaCare/reviews/) vs [Connecteam](https://www.capterra.com/p/153140/Connecteam/)[4.64 (5,044)](https://www.capterra.com/p/153140/Connecteam/reviews/) $1000/month Price $29/month 3.9 Features 4.5 4.1 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/147424-153140/AlayaCare-vs-Connecteam)