# ISL Light vs TeamViewer ONE: Features and Cost Comparison 2026 | Capterra > ISL Light vs TeamViewer ONE: Which remote support tool is right for you? Dive into our detailed comparison of their features, costs, and user experience to make your decision. Source: https://www.capterra.com/compare/146892-194565/ISL-Light-vs-TeamViewer --- # ISL Light vs TeamViewer ONE Features and Cost Comparison Last updated April 3rd, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: ISL LightTeamViewer ONE2/4 selected [ISL Light](https://www.capterra.com/p/146892/ISL-Light/)[4.7 (779)](https://www.capterra.com/p/146892/ISL-Light/reviews/) [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[4.6 (11619)](https://www.capterra.com/p/194565/TeamViewer/reviews/) [## ISL Light](https://www.capterra.com/p/146892/ISL-Light/)[4.7 (779)](https://www.capterra.com/p/146892/ISL-Light/reviews/) [## TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[4.6 (11619)](https://www.capterra.com/p/194565/TeamViewer/reviews/) Starting Price $34.90/month Starting Price $34.90/month Value-for-Money 4.5 Functionality 4.6 Ease of Use 4.7 Customer Service 4.7 Starting Price $24.90/month Starting Price $24.90/month Value-for-Money 4.4 Functionality 4.6 Ease of Use 4.6 Customer Service 4.3 Reviews Sentiment Based on [779 reviews](https://www.capterra.com/p/146892/ISL-Light/reviews/) Positive 768 Neutral 10 Negative 1 Positive 768 Neutral 10 Negative 1 Reviews Sentiment Based on [11,619 reviews](https://www.capterra.com/p/194565/TeamViewer/reviews/) Positive 11,100 Neutral 431 Negative 88 Positive 11,100 Neutral 431 Negative 88 Best for (according to reviews) - **Business size**: Small businesses account for 647 reviews (86%), suggesting strong market traction in this segment. - **Industry**: Main users are in IT services (32%), computer software (12%), and computer & network security (7%), reflecting broad adoption in technology-focused sectors. - **Use cases**: Remote support (79%), help desk (40%), and IT management (25%) are the primary scenarios, highlighting a focus on technical assistance and IT operations. Best for (according to reviews) - **Business size**: Small businesses account for 7486 reviews, representing 65% of feedback, showing widespread use among smaller organizations. - **Industry**: Information technology, computer software, and marketing together contribute 27% of reviews, indicating diverse adoption across tech and creative sectors. - **Use cases**: Remote support (61%), remote desktop (59%), and collaboration (18%) are the main applications, emphasizing remote access and teamwork. ## Reviewer verdict ISL Light ISL Light users find it best for reliable and easy-to-use remote support, especially when managing multiple devices and needing features like unattended access and responsive file sharing. Reviewers value its cost-effective pricing, self-hosting options, and responsive customer support, though they note occasional challenges with Apple devices and connection management. TeamViewer ONE TeamViewer Remote users consider it ideal for secure, high-quality remote access across a wide range of devices and operating systems, appreciating its robust screen sharing, file transfer, and real-time chat features. Reviewers highlight its free version for personal use, flexible pricing plans, and convenience for both personal and professional scenarios, while mentioning occasional connectivity and subscription issues. ## Features comparison Beyond cost, assessing the specific features and benefits of ISL Light and TeamViewer Remote within the remote support space can help ensure the best fit for your needs. A well-matched option can enhance productivity while avoiding extra spending on functionalities that won't be used. Here's an overview of the key considerations and how these choices compare. \[[1](#source-item-1)\] Key features rated by users Features selected based on 23,088 reviews from Remote Support users. about the Fit Score methodology. Fit Score methodology To calculate the Fit Score, our proprietary methodology factors in the following: - The importance level for each feature. By default, this is determined by user reviews. They can rate a feature Critical, High, Low, or Not Used. - Feedback from real users on how the product performs for each key feature, derived from verified user reviews and ratings. Please note: - To calculate the Fit Score, the number of reviews for those features and the actual rating carry the same weight. You might see that, in some cases, even though the ratings are the same, we still determine a winner because it had more reviews. - If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. ISL Light 81%Fit Feature ratings Remote Access/Control 4.8 Screen Sharing 4.6 File Sharing 4.5 Real-Time Chat 4.2 TeamViewer ONE 89%Fit Feature ratings Remote Access/Control 4.7 Screen Sharing 4.6 File Sharing 4.4 Real-Time Chat 4.4 Remote Access/Control 4.8 (317) 4.7 (3186) ISL Light users appreciate its ease of use, noting that it is simple to set up and connect to client machines. They find it reliable and fast, saying that it offers features like unattended access and the ability to manage multiple devices. However, some users mention that accessing Macs can be more challenging. TeamViewer Remote users value its robust remote access capabilities, highlighting its compatibility with a wide range of devices and operating systems. They find it easy to set up and use, mentioning that it provides secure connections and high-quality performance. In general, users find ISL Light easy to use and reliable, while they value TeamViewer Remote for its compatibility and security. Screen Sharing 4.6 (198) 4.6 (1209) ISL Light users find the screen sharing feature useful for remote support and training, appreciating its responsiveness and ease of use. They mention that it is effective for demonstrating issues and guiding users through solutions. However, some users note that it is not as important for their primary use. TeamViewer Remote users appreciate the high-quality and user-friendly screen sharing feature, which they say enhances communication and collaboration. They find it reliable and efficient, even with lower internet speeds. Overall, users value ISL Light for its responsiveness and ease of use, while they appreciate TeamViewer Remote for its high-quality performance and reliability. File Sharing 4.5 (154) 4.4 (1289) ISL Light users find the file sharing feature helpful for transferring software and documents during remote sessions. They appreciate its ease of use, mentioning that the drag-and-drop functionality is reliable. However, some users note that they do not use this feature frequently. TeamViewer Remote users value the file sharing feature for its convenience and security, highlighting its ability to transfer files quickly and easily. They find it useful for collaboration and accessing shared resources remotely. In summary, users find ISL Light's file sharing feature easy to use and reliable, while they appreciate TeamViewer Remote for its convenience and security. Real-Time Chat 4.2 (119) 4.4 (2229) ISL Light users have mixed opinions about the real-time chat feature. Some find it useful for communicating with users during remote sessions, while others prefer phone calls or do not use it frequently. TeamViewer Remote users appreciate the real-time chat feature for its simplicity and effectiveness in enhancing communication and collaboration. They find it useful for providing support and sharing information during remote sessions. Overall, users have mixed opinions about ISL Light's real-time chat feature, while they value TeamViewer Remote for its simplicity and effectiveness in communication. ## Pricing comparison ### Starting prices ISL Light $34.90 Other (Per Month) Free Trial Free Version [View pricing plans](https://www.capterra.com/p/146892/ISL-Light/pricing/) TeamViewer ONE $24.90 Flat Rate (Per Month) Free Trial Free Version [View pricing plans](https://www.capterra.com/p/194565/TeamViewer/pricing/) ### Value-for-money analysis 4.5 (779) 4.4 (11619) A dive into reviewer perceptions about the value for money of both ISL Light and TeamViewer Remote demonstrates that ISL Light reviewers consider it to offer competitive pricing and a good range of features, while TeamViewer Remote reviewers comment on its free version and flexible pricing plans. Reviewers find ISL Light to be a cost-effective solution, noting its competitive pricing and the inclusion of essential features without additional costs. Users appreciate the flexible subscription options and the ability to self-host, which they say enhances its value for money. However, some users mention that the cost can be high for small businesses, and the licensing model can be restrictive. When it comes to TeamViewer Remote, reviewers appreciate its free version for personal use and the variety of pricing plans available for businesses. Users highlight the cost savings achieved through remote access and the extensive features offered. Nonetheless, some users feel that the premium plans are expensive and mention issues with the subscription model and customer support. ## How does the user experience compare on ISL Light vs TeamViewer ONE? ### Overall rating 4.7 (779) 4.6 (11619) ### User interface ISL Light TeamViewer ONE ### Customer service and support ISL Light Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 (Live rep) Chat TeamViewer ONE Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 (Live rep) Chat ## What users say about the pros and cons of ISL Light vs TeamViewer ONE Both ISL Light and TeamViewer Remote have been reviewed by verified reviewers on Capterra. See what real users say about their experiences with ISL Light and TeamViewer Remote to help you pick the tool that best fits your needs. Users appreciate ISL Light for its robust remote support capabilities, noting its ease of use and reliability across various platforms. They also value the responsive customer support and find the pricing model to be cost-effective compared to competitors. At the same time, TeamViewer Remote users highlight its excellent remote access features, secure connections, and effective issue resolution, which they say saves time and effort. They also appreciate the ability to access devices remotely, making it convenient for both personal and professional use. As for the cons, ISL Light users mention occasional connection management issues, particularly with low bandwidth and Apple devices. They also find client interaction and screen display features to be less intuitive. Meanwhile, TeamViewer Remote users report connectivity problems, slow connection speeds, and challenges with password access, which they indicate can disrupt their workflow. \[[2](#source-item-2)\] Pros ISL Light BV Bart V ownerInformation Technology and Services, 2 - 10 employeesUsed the software for: More than 2 years. “It has an API so we can nicely integrate it in our website so we can create easy ready to go sessions for clients without needing to pass ID's and passwords etc.“ October 11, 2024 AA Aaron A ITComputer Networking, 51 - 200 employeesUsed the software for: More than 2 years. “The experience is very good, both for the user and the administrator, ease of connection, connection to multiple operating systems, it also has many utilities for remote management, whiteboard, copy, multiple screens, black screen, restart and reconnect.“ October 16, 2024 TeamViewer ONE LB Lucas B IT Service Desk AnalystFinancial Services, 501 - 1,000 employeesUsed the software for: 1-2 years. “Its smooth performance, even on slower networks, makes it easy to troubleshoot issues or collaborate in real time, and features like file transfer, multi‑monitor support, and session recording add a lot of practical value.“ March 16, 2026 CT Cameron T IT Service Desk AnalystFinancial Services, 201 - 500 employeesUsed the software for: More than 2 years. “TeamViewer has made such a positive impact on my ability to troubleshoot and resolve IT Service Desk tickets remotely with all of it's advanced features, it is easily the most comprehensive and impressive system I have used in end user support.“ February 25, 2026 Cons ISL Light PS Primož S Head of Customer SupportInformation Technology and Services, 11 - 50 employeesUsed the software for: More than 2 years. “While the solution meets our needs, it becomes less economical due to the requirement for multiple concurrent sessions during peak periods, which are not frequent.“ September 16, 2025 DR Danijel R System tehnicianInformation Technology and Services, 201 - 500 employeesUsed the software for: More than 2 years. “I don't like how the administration tools are implemented, especially when you accidentally open UAC window you have to call user back as you can't press any buttons.“ September 16, 2025 TeamViewer ONE GB Gunther B Managing directorBroadcast Media, 2 - 10 employeesUsed the software for: More than 2 years. “The layout is different and much slower to the previous version, because the new version doesn't show immediately that TeamViewer has registered my attempt to connect to the remote site, often I click twice or three times before something happens. “ December 2, 2025 WM Will M OwnerInformation Technology and Services, Self-employedUsed the software for: More than 2 years. “For me as a small IT person supporting a small number of hosts, the cost having to go to v15.x from my 12 was a bit overwhelming, even with the 2-for-1 rate. “ November 25, 2025 * * * Sources 1. Our research team identified features from vendor websites based on their analysis of what users find valuable or expect from remote support software. This list is not exhaustive. For additional features, refer to the vendor’s website. 2. Review excerpts are passages extracted from longer reviews written by verified reviewers. We obtain these excerpts by applying an algorithm that considers factors including, but not limited to, length, topic coverage, and thematic relevance. Excerpts are evaluated for positive or negative sentiment and receive a sentiment score. They represent user opinion and do not represent the views of, nor constitute, an endorsement by Capterra or its affiliates. Excerpts are not edited for clarity or grammar. * * * Popular comparisons - [ISL Light vs Zoho Assist](https://www.capterra.com/compare/112011-146892/Zoho-Assist-vs-ISL-Light) - [ISL Light vs AnyDesk](https://www.capterra.com/compare/146892-149595/ISL-Light-vs-AnyDesk) - [ISL Light vs Slack](https://www.capterra.com/compare/135003-146892/Slack-vs-ISL-Light) - [ISL Light vs Supremo Remote Desktop](https://www.capterra.com/compare/146892-177094/ISL-Light-vs-Supremo-Remote-Desktop) - [ISL Light vs Getscreen.me](https://www.capterra.com/compare/146892-202036/ISL-Light-vs-Getscreen-me) - [TeamViewer ONE vs Zoho Assist](https://www.capterra.com/compare/112011-194565/Zoho-Assist-vs-TeamViewer) - [TeamViewer ONE vs Slack](https://www.capterra.com/compare/135003-194565/Slack-vs-TeamViewer) - [TeamViewer ONE vs Supremo Remote Desktop](https://www.capterra.com/compare/177094-194565/Supremo-Remote-Desktop-vs-TeamViewer) - [TeamViewer ONE vs NinjaOne](https://www.capterra.com/compare/184229-194565/NinjaOne-vs-TeamViewer) - [TeamViewer ONE vs ScreenConnect](https://www.capterra.com/compare/147830-194565/ScreenConnect-vs-TeamViewer)