# Compare FieldRoutes vs ServiceTitan 2026 | Capterra > Unsure of what to choose? Check Capterra to compare ServiceTitan and FieldRoutes based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/146076-150053/FieldRoutes-vs-ServiceTitan --- # ServiceTitan vs FieldRoutes Features and Cost Comparison Last updated March 24th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: ServiceTitanFieldRoutes2/4 selected [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/)[4.3 (325)](https://www.capterra.com/p/150053/ServiceTitan/reviews/) [FieldRoutes](https://www.capterra.com/p/146076/FieldRoutes/)[4.2 (337)](https://www.capterra.com/p/146076/FieldRoutes/reviews/) [## ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/)[4.3 (325)](https://www.capterra.com/p/150053/ServiceTitan/reviews/) Starting Price Contact vendor Value-for-Money 3.9 Functionality 4.2 Ease of Use 4.1 Customer Service 4 Reviews Sentiment DC Based on [325 reviews](#user-reviews) Positive 277 Neutral 13 Negative 35 [## FieldRoutes](https://www.capterra.com/p/146076/FieldRoutes/)[4.2 (337)](https://www.capterra.com/p/146076/FieldRoutes/reviews/) Starting Price $350.00/month Value-for-Money 4.1 Functionality 4.1 Ease of Use 4.1 Customer Service 4.2 Reviews Sentiment JW JW Based on [337 reviews](#user-reviews) Positive 280 Neutral 30 Negative 27 ## Summary * * * Key features rated by users Features selected based on 5,933 reviews from field service management software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 79%Fit High performer Feature ratings Mobile Access 4.1 Scheduling 4.2 Billing & Invoicing 4.2 Quotes/Estimates 4.0 CRM 4.3 69%Fit Missing features Feature ratings Mobile Access 3.9 Scheduling 4.2 Billing & Invoicing 4.2 Quotes/Estimates 3.5 CRM NA User satisfaction User satisfaction 4.3 User reviews[325](https://www.capterra.com/p/150053/ServiceTitan/reviews/) Ease of use 4.1 Functionality 4.2 Value for money 3.9 Customer support 4.0 User satisfaction 4.2 User reviews[337](https://www.capterra.com/p/146076/FieldRoutes/reviews/) Ease of use 4.1 Functionality 4.1 Value for money 4.1 Customer support 4.2 Price starts from Price starts from \-- - Free version - Free trial Price starts from $350Other, Per Month - Free version - Free trial Best for Best for ServiceTitan helps commercial and residential irrigation, septic, water treatment commercial locksmith, HVAC, plumbing, construction, electrical, roofing and water treatment companies. Best for FieldRoutes is designed for field service businesses of all sizes looking to grow their operation, add efficiencies, and make life easier for themselves and their customers. ## User reviews Pros & cons DC Dominic C. GM > "The ability to build workflows that trigger based on specific tags has helped us stay organized, protect service standards, and..." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7106169) CH Connie H. Accounts Receivable > "Office personell cannot create an invoice without creating a dispatch under a technician, so don't sell a filter! " [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7090783) DC Dominic C. GM > "We’ve been able to categorize jobs, track SLAs, and create automated follow-ups in a way that keeps our team aligned and proactive." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7106169) CH Connie H. Accounts Receivable > "Does not work well with Quickbooks, takes ten times longer to process checks and invoices. " [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7090783) SK Sanjeev K. Office Administrative Manager > "The platform offers all the essential features for every department — from Accounting and Dispatching to Inventory and Pricebook..." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6770963) HL Hunter L. Office Manager > "I dislike that the updates aren't tested a million times before they go live, they often affect other aspects of the software,..." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7118580) DC Dominic C. GM > "From dispatch to reporting, it creates clarity for the team and accountability at every level." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7106169) Logan M. Office Admin > "The biggest issue I have with ST is that some of thier features are very laggy, and are not able to be changed." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7019377) ML Mike L. Software Integration > "The call recording feature which is linked to each customer, allows us to train our CSR team and helps to prep our technicians..." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6625271) KH Kasey H. Owner > "It seem they are here to destroy small businesses to make more room for larger franchise" [See full review](https://www.capterra.com/p/150053/ServiceTitan/#SoftwareAdvice___7052261) KK Khiana K. Customer Service Representative > "ServiceTitan helps companies stay organized and keeps you accountable as everything is recorded from phone calls to text messages..." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6749300) SG Summer G. Office Manager > "The system software was sold to us with a lot of features, but none of them actually worked for the business." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7028872) ST Sasha T. Junior Digital Marketing Manager > "In terms of functionality, the advanced scheduling algorithm suggests accurate project timelines, and the full-featured dashboard..." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6587484) CH Connie H. Accounts Receivable > "Credit on accounts have locked up and I had to get tech support to fix it. " [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7090783) SG Summer G. Office Manager > "It would probably work great for a very large company that does a lot of service work and has complicated projects that need to be..." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7028872) MS Mark S. RSM > "They reached out to me and set up a call/meeting with promises to streamline the business. Once they had gathered my information,..." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#SoftwareAdvice___6798095) DG Dylan G. Plumber > "Service titan has been a part of my career the entire time as a plumber, it has helped me manage my different house calls and set..." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6661411) OH Oscar H. CEO > "Sometimes it feels like you are not using all the features that you are paying for." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7105432) Logan M. Office Admin > "ST has transformed our company, and has helped up define processes and procedures, and work more efficiently." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7019377) HL Hunter L. VP of Operations > "Without proper oversight, it can become difficult to track materials accurately, leading to discrepancies in replenishment and job..." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6747022) LO Lucianna O. Office - Call Center Manager > "This data helps in making informed decisions to enhance our service." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7117357) AK Adam K. CFO > "Customer support can sometimes be frustrating when you are trying to get a quick fix for something but overall isnt terrible." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7107870) LO Lucianna O. Office - Call Center Manager > "User-Friendly Interface: The platform is intuitive, making it easy for my team to navigate and utilize its features effectively." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7117357) EP Erin P. Owner > "Then, over the course of the 12-week onboarding program (overly time-consuming), they reveal that you will be paying (thousands)..." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6500391) JR Jaclyn R. Dispatcher, ServiceTitan Champion > "They offer so many ways to dive deeper into the software and learn from each other including SparkSessions, EmberSessions and Torch..." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6631187) TB Tyler B. President > "The reason they give you 3 months free in the beginning is because it will take minimum 3 months to figure out how to use it..." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#SoftwareAdvice___7016411) LO Lucianna O. Office - Call Center Manager > "It has streamlined our processes, improved customer satisfaction, and ultimately contributed to our bottom line." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7117357) EK Edward K. Vice President of Operations > "My experience, as I mentioned earlier, was marred by numerous flaws, headaches, and unnecessary complications." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7109808) BB Ben B. Sales Manager > "It has an excellent dashboard along with analytics and reporting" [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7056444) BB Ben B. Sales Manager > "Use of the same term for two separate functions creates confusion." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7056444) HL Hunter L. VP of Operations > "Additionally, the automation features save time and improve accuracy, while the mobile app keeps our team connected in the field." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6747022) SG Summer G. Office Manager > "The cost of not only the implementation but the software price as well was more than we could justify." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7028872) LO Lucianna O. Office - Call Center Manager > "ServiceTitan has been a gamechanger for our call center operations." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7117357) DB Dawn B. Office Manager > "Payroll was a nightmare and manually entering credit cards each transaction or daily runs to the bank with deposits." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6506639) HL Hunter L. Office Manager > "Finally, after our 3rd CSM, \[sensitive content hidden\] gave us the support that we needed and she's been a rockstar for our team." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7118580) CL Carrie L. Special Projects Manager > "The inability for the office side to see how the app operates on the tech side of things." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6770756) ML Mike L. Software Integration > "Though it is pricey and customer service is not great, Service Titan has really helped us maximize profit as we are able to free up..." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6625271) TW Trevor W. owner > "Bad. Despite years of building out the Service Titan CRM within our company I am seriously considering switching to House call pro..." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#SoftwareAdvice___6553056) MF Molly F. Admin > "We like the visibility you get with ST, you can easily locate your technician whether he is driving or working at a customers home." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6310416) MH Makaiya H. Service Construction Admin > "Some files and photos were getting corrupted, the photo upload was a bit too grainy." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6693563) HL Hunter L. VP of Operations > "What I like most about ServiceTitan is its ability to streamline our entire workflow in one platform." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6747022) JG Jonathan G. Director of Plumbing > "Reporting on numbers can become tricky at times." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6805998) SK Sanjeev K. Office Administrative Manager > "ServiceTitan is an all-in-one software solution for the HVAC industry." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6770963) CL Carrie L. Special Projects Manager > "It makes it difficult to troubleshoot when a tech has a question." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6770756) OH Oscar H. CEO > "Love the customer service, my account manager \[sensitive content hidden\] was great everytime I needed anything." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7105432) EV Emily V. Administrative Manager > "The system will randomly crash and there's a delay in communication for when the functionality will be restored." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6312285) SF Scott F. Office Manager > "They dedicate time to offer webinars and training that not only help you in the software, but help you grow your business. " [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6626384) CC Charles C. President > "Chaos, Chaos, Chaos. If you want to waste your companies time and never get anywhere, never get onboarded and ultimately ever get a..." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6660926) SK Sanjeev K. Office Administrative Manager > "It can help a small organization grow and scale to new heights." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6770963) MM Matt M. President > "We built our price book with way too much data and it overwhelmed the app." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6526849) HL Hunter L. Office Manager > "It was rough in the beginning but it's getting better and it's safe to say that we are growing to like the system more and more." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7118580) OH Oscar H. CEO > "A bit complicated to set up." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7105432) JA Jennifer A. Director of Administrations > "Every quarter there are new process to devlop and new features of Service Titan that change the game, for the better. " [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6323377) ST Sasha T. Junior Digital Marketing Manager > "The mobile application built has limited capability compared to the desktop version." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6587484) JP Joshua P. Outside Sales Representative > "It kept my whole HVAC sales / install team on the same page and logged info efficiently" [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6591276) PG Peter G. IT Manager > "Migration from previous field management and accounting systems can be a bit tedious." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6280793) KI Kristofer I. Director of Marketing > "We love how ServiceTitan assists with automating our insulation, heating and cooling company." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6309499) DP David P. Head of IT and Implementations > "Chat support, much to be desired, I know thats MOST companies, but for one that costs so much, its really annoying when the end..." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6660703) Logan M. Office Admin > "Probably the best thing is the customer support." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7019377) DD Danielle D. owner, manager > "I found onboarding to be challenging and wish I would have known more about what to expect" [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7105405) LO Lucianna O. Office - Call Center Manager > "I highly recommend ServiceTitan to any company looking to enhance their service management capabilities." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7117357) SG Steven G. Senior Advisor > "The largest con for us is the price and learning curve for many of the modules. " [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6437841) RS Rick S. Overhead Door Nfld. Limited > "Great product, Service Titan's service is good and helpful, also customer's love getting notifications when our technicians are on..." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6602754) AM Amber M. Dispatch > "I am not sure why payments that are deleted are still taken twice from a customer acct." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6605131) ST Sasha T. Junior Digital Marketing Manager > "One area where ServiceTitan provides two groundbreaking enhancements that improve work management." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6587484) SJ Steven J. Operations > "Takes quite a bit to on-board and learn the system due to the complexity of functions." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6553160) SF Scott F. Office Manager > "Support has improved 10 fold in the last year or so and having the ember, spark, and torch network adds a ton of value!" [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6626384) CH Connie H. Accounts Receivable > "Administrative nightmare. " [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7090783) BS Brett S. Owner > "There is a good connection and communication between the office and the field because of the software." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6605722) TH Tina H. Office Mgr. > "Onboarding was rushed. " [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7107618) KI Kristofer I. Director of Marketing > "Helps us streamline so many jobs and not miss out on potential revenue." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6309499) CH Connie H. Accounts Receivable > "Program is extremely expensive. " [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7090783) DB Daniel B. Marketing Manager > "I appreciate the ability to connect with a success manager." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6769800) BL Brandon L. Service Manager > "It is a bit difficult at times to get reports the way I want them." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6605367) EK Edward K. Vice President of Operations > "I enjoy working with \[sensitive content hidden\] is always responsive and willing to assist." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7109808) Aaron R. Operations Manager > "They also didn't follow through with their obligation to help with a number items outlined in the contract. After my customer..." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#GetApp___6093320) ML Mike L. Software Integration > "This allows for greater customer satisfaction leading to more reviews." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6625271) LD Luke D. Business Systems Manager > "At times the support staff aren't helpful, and I have already tried most of the troubleshooting steps they suggest. " [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6667716) JK Jeff K. Electrical Manager > "ServiceTitan has been instrumental in organizing our business. " [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6817558) KB Katie B. Head of Customer Experience and Marketing > "It does soo much that it can be difficult to navigate, especially for new users." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6309016) [View Reviews](https://www.capterra.com/p/150053/ServiceTitan/reviews/) JW Jared W. Owner > "The software has been great when there aren't issues, but as soon as an issue comes up, which it always will eventually, good luck getting any..." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___6317212) JW Jared W. Owner > "Not being able to run a business for three days because customer service won't get me back into my account after they have been paid is..." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___6317212) JW Jared W. Owner > "It is functional and integrates nicely with scheduling. " [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___6317212) PW Philip W. Office > "the fact you prompted this review over the alert and task bar option so i had to complete it to do my job. If you want people to review you..." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___5096175) DH Debbie H. Treasurer > "We love the ability to use flags for billing which has lowered the amount of time we spend on billing." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___6054186) YB Yudy B. V.P > "Credit card fees/Went down for 2 days/glitches sometimes." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___6281096) SM Sarah M. Owner > "The only situation I can see this software working for is a mosquito-only company because it offers one type of service on one schedule." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___4723943) KR Ken R. owner > "just the lack of support when its needed not two to three days later if they ever call back at all no one ever answers the phone" [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___6592664) JW Jared W. Owner > "For that reason, I would suggest any other software as long as they have good customer service. " [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___6317212) GS Gabriel S. Partner > "The product looks good and it has all the features you could want. But not having the proper training for them makes it all useless." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#SoftwareAdvice___6438021) BS Brian S. Owner > "Simple things like adding different placeholders in forms/agreements, providing different customizable fields in customer cards, being able to..." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___3766296) JW Jared W. Owner > "It's unfortunate because the software is awesome, albeit a little pricey, but customer service just ruins the experience for me." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___6317212) AC Abi C. Office Manager > "With the ability to save extensive customer notes, no details are lost and we are able to provide high-quality services to our customers." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___3766301) JW Jared W. Owner > "I am currently looking at competitors because I am blown away by the lack of interest in their customers. " [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___6317212) SM Sarah M. Owner > "I really have tried to make this software work-- it was supposed to be an improvement to doing everything manually and allow our company the..." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___4723943) FC Fabricio C. Owner > "Also customer info is terrible if something goes wrong outside "how I do this or that" Lastly, if you want out, they they weeks to give you..." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___4978981) DS Dionte S. GM > "That it works and I like that the customers are easy to look up" [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___6708966) FC Fabricio C. Owner > "They said they did but when I updated my email in the software, their accounting department didn't get updated Meanwhile, I lost customers..." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___4978981) CH Cindy H. Office Manager > "Every time I find a glitch or have a question about functionality, the customer support team is right on it. And recently, they have started..." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___3792905) FC Fabricio C. Owner > "On top of it all, they duplicate info AND FIELD ROUTES IS KNOWN FOR MAKING DIFFICULT TO TRANSFER TO A NEW SOFTWARE...." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___4978981) CB Carl B. Owner & President > "Hours invested up front (by Field Routes and end users) will pay dividends in the form of an overall better user experience, less frustration,..." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___3777402) GS Gabriel S. Partner > "We were given no training WDO reports." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#SoftwareAdvice___6438021) MB Michael B. OFFICE MANAGER > "EASY TO USE, IT IS VERY SIMPLE AND STRAIGHT FORWARD" [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___6391210) LH Lexi H. Office manager > "The app isn't as functional when trying to view or edit or search for customers." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___4968023) NL Norland L. Sales manager > "It’s user friendly …..like how it works" [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___6430999) HP Hannah P. Owner/manager > "This company has been in violation of its contract with me since the beginning of the contract. When I tried to resolve the issue, I was..." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___5078357) DB Dana B. Administrative > "Functionality and online features are what our company needed." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___4813967) JM Justin M. Technician > "Their payment set up is very odd." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#SoftwareAdvice___6743056) AP Ashley P. Office Assistant > "I like being able to schedule appointments and then when completed, they make automatic invoices for me." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___3769583) FC Fabricio C. Owner > "They sent an email, now is functional but by then my access is locked out again9)" [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___4978981) AW Amber W. technician scheduling > "i LOVE the tech tracking, it is the only way we can truly keep track of where our techs have been and where they are going." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___3777890) JW Jared W. Owner > "Customer service is ridiculous. " [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___6317212) SC Shauna C. operations manager > "I appreciate all of the customizable features to make Fieldroutes work for our business to the best of our capability." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___3812327) BS Brian S. Owner > "The thing that is the most frustrating to me is how this software still seems totally built for pestcontrol businesses, and if you aren't in..." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___3766296) JL Jamie L. CEO > "It's great to be able to set up a subscription customer for life using the customer agreement and auto-renewal features. And the scheduling..." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___3799187) LH Lexi H. Office manager > "We are a pest service industry that does not have subscriptions." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___4968023) MY Marisa Y. Owner > "I love that I can set reminders and track my technicians as well as what they're doing at each stop." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___3796588) DB Dana B. Administrative > "We could have used a better set up with our services, contracts, etc." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___4813967) LL Lindsay L. Owner > "We like that we can see a clear history of customer accounts and all the details given when scheduling customers." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___3786707) TG Tracy G. Office Manager > "The online customer portal continues to have ongoing issues - customer unable to access, unable to make online payments, etc." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___3778502) DR David R. Owner > "The sales pitch, clear and concise, everything you wanted to hear." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___5031606) BK Blaine K. Operations Manager > "If they can work out the bugs and actually respond to customers then it would be well worth it. As it is, you will spend time not even being..." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#SoftwareAdvice___3522710) JB John B. Area Manager > "This software has a very solid foundation, and many features that allow us to make our work much more manageable." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___3456590) FC Fabricio C. Owner > "All info looks tiny and difficult to navigate thru. " [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___4978981) CJ Cindy J. Owner > "Over all I think its the best software for a pestcontrol company." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___6102459) DM Debby M. Office Manager > "Reporting features are lacking and there seems to be a lot of bugs. When brought to the attention of support we get a lot of answers that have..." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___3766331) AC Abi C. Office Manager > "Field routes saves us time, money, and allows us to be better prepared for each day." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___3766301) BS Brian S. Owner > "The time it took us to implement was extremely frustrating - we signed on in mid/late January and didn't go live until June 15th of this year...." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___3766296) AB Amy B. Owner > "Looking up customers became easier when they added the option to look up invoice numbers." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___3766607) HP Hannah P. Owner/manager > "This company lacks any regard for its customers and is simply here to gouge your pocket." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___5078357) CB Carl B. Owner & President > "I do have a contact who is very approachable and generous with his time which is greatly appreciated. But there aren't tpoo many of him to..." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___3777402) AG Austin G. Owner > "It is incredibly frustrating when we are trying to solve a problem that affects our ability to make money and then to have a CSR from FRs say,..." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___3778677) IS Isaac S. District Manager > "The monthly billing feature is the primary reason we utilize this software." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___3766221) CB Carl B. Owner & President > "The initial purchasing process was less than "transparent" and I wasn't educated enough to ask certain questions that would have guided my..." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___3777402) FC Fabricio C. Owner > "I updated immediately and never had an issue." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___4978981) FC Fabricio C. Owner > "The mobile app performs poorly." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___4978981) DQ Dallas Q. Owner > "Customer service is quick, efficient and very pleasant to work with." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___4725563) AP Ashley P. Office Assistant > "The reset for the "sent" feature on the invoices is frustrating because it throws things off." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___3769583) LL Lindsay L. Owner > "We love how easily we are able to communicate with customers and the customer portal." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___3786707) BK Blaine K. Operations Manager > "There have been bugs that last about 2 weeks at a time 3 different times now, all different problems, and we have only been on this system for..." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#SoftwareAdvice___3522710) CH Cindy H. Office Manager > "We have also been able to improve our customer communications through the software." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___3792905) BK Blaine K. Operations Manager > "You get a different customer service rep each time you contact PestRoutes also, no dedicated reps." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#SoftwareAdvice___3522710) David D. Owner > "It got the job done - probably the best on the market in terms of features and scalability for the price; but not without its issues. " [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___3766222) DH Debbie H. Treasurer > "Our commercial customer do not like that. " [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___6054186) JD Jacob D. VP Operations > "It helps save a lot of time that can then be focused elsewhere." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___3766169) LL Liana L. Owner > "not reliable when using a free email service and the extra costs to that, though minimal was annoying." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___3766567) RN Raul N. Administrative Manager & Training Specialist > "It also has very useful and in depth reporting capacities that help make my job easy." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___3767085) AG Austin G. Owner > "I know that every software has issues... thats to be expected. But what isn't to be expected is poor customer services when reaching out to..." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___3778677) CJ Cindy J. Owner > "The price is not bad." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___6102459) AL Anthony L. Manager > "Reports are difficult to retrieve if you don’t know all of the selections necessary." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___3822402) SC Shauna C. operations manager > "We appreciate all of the data compiled in an easy to read format and all of the available reports." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___3812327) JD Jacob D. VP Operations > "We have a pending issue that has been in the works for weeks now without an answer or even a follow up on where they're at with it." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___3766169) LH Lexi H. Office manager > "It is easy to use even with high tech options" [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___4968023) FB Ferdinand B. Branch mngr > "Had some navigation issues double billed some customers and duplicated tickets" [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___3778252) MB Martin B. Owner > "I also enjoy all the landing page stats, it feels real professional." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___3766271) AB Amy B. Owner > "Their mobile app is extremely slow or not working at times." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___3766607) AO Angie O. Office Manager > "I do like that the scheduling is easy and you have several different ways to schedule." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___3795710) DD Daniel D. President/Owner > "Not being able to set up custom agreements." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___3777386) KM Kerri M. Office Manager > "They key features I like most about this product is the ease of use, the migration process coming over was fairly easy with no major setbacks...." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___3766399) KM Kristy M. Office Manager > "Only problem is we can't email the customer from the software. " [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___3782842) [View Reviews](https://www.capterra.com/p/146076/FieldRoutes/reviews/) ## User interface 4.35 (325) 4.23 (337) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Accounting Integration 207 Important Activity Dashboard 150 Important Activity Tracking 120 Important ServiceTitan Top features 31/45 - Accounting Integration - Activity Dashboard - Activity Tracking - AI Copilot - AI Summarization - Alerts/Notifications - API - Billing & Invoicing - Calendar Management - Chatbot - Contact Database - Contract/License Management - CRM - Customizable Fields - Customizable Forms - Dispatch Management - Documentation Management - Drag & Drop - Electronic Signature - File Storage - Forms Management - Generative AI - GPS - Inventory Management - Maintenance Scheduling - Mobile Access - Monitoring - Online Time Clock - Payment Collection in the Field - Personalization and Recommendation - Process/Workflow Automation - Quotes/Estimates - Real-Time Data - Reporting & Statistics - Resource Allocation - Routing - Scheduling - Self Service Portal - Service History - Service Level Agreement (SLA) Management - Status Tracking - Third-Party Integrations - Workflow Management - Workforce Management - Work Order Management [See all features](https://www.capterra.com/p/150053/ServiceTitan/#features) FieldRoutes 17/45 - Accounting Integration - Activity Dashboard - Activity Tracking - AI Copilot - AI Summarization - Alerts/Notifications - API - Billing & Invoicing - Calendar Management - Chatbot - Contact Database - Contract/License Management - CRM - Customizable Fields - Customizable Forms - Dispatch Management - Documentation Management - Drag & Drop - Electronic Signature - File Storage - Forms Management - Generative AI - GPS - Inventory Management - Maintenance Scheduling - Mobile Access - Monitoring - Online Time Clock - Payment Collection in the Field - Personalization and Recommendation - Process/Workflow Automation - Quotes/Estimates - Real-Time Data - Reporting & Statistics - Resource Allocation - Routing - Scheduling - Self Service Portal - Service History - Service Level Agreement (SLA) Management - Status Tracking - Third-Party Integrations - Workflow Management - Workforce Management - Work Order Management [See all features](https://www.capterra.com/p/146076/FieldRoutes/#features) ### Recognition No recognitions have been awarded to ServiceTitan No recognitions have been awarded to FieldRoutes ### Deployment & support ServiceTitan Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos FieldRoutes Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details ServiceTitan - By ServiceTitan - Located in United States - Founded in 2012 FieldRoutes - By ServiceTitan - Located in United States - Founded in 2012 ## Popular Comparisons [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/)[4.35 (325)](https://www.capterra.com/p/150053/ServiceTitan/reviews/) vs [FieldPulse](https://www.capterra.com/p/153475/FieldPulse/)[4.60 (408)](https://www.capterra.com/p/153475/FieldPulse/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.2 Features 4.4 4.1 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/150053-153475/ServiceTitan-vs-FieldPulse) [FieldRoutes](https://www.capterra.com/p/146076/FieldRoutes/)[4.23 (337)](https://www.capterra.com/p/146076/FieldRoutes/reviews/) vs [Briostack](https://www.capterra.com/p/160267/Briostack/)[4.09 (69)](https://www.capterra.com/p/160267/Briostack/reviews/) $350/month Price $50/month 4.1 Features 4.0 4.1 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/146076-160267/FieldRoutes-vs-Briostack) [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/)[4.35 (325)](https://www.capterra.com/p/150053/ServiceTitan/reviews/) vs [Jobber](https://www.capterra.com/p/127994/Jobber/)[4.58 (1,420)](https://www.capterra.com/p/127994/Jobber/reviews/) Contact vendor for pricing Price $39/month 4.2 Features 4.3 4.1 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/127994-150053/Jobber-vs-ServiceTitan) [FieldRoutes](https://www.capterra.com/p/146076/FieldRoutes/)[4.23 (337)](https://www.capterra.com/p/146076/FieldRoutes/reviews/) vs [PestPac](https://www.capterra.com/p/23130/PestPac/)[3.90 (253)](https://www.capterra.com/p/23130/PestPac/reviews/) $350/month Price $1 4.1 Features 3.9 4.1 Ease of Use 3.6 [View full comparison](https://www.capterra.com/compare/23130-146076/PestPac-vs-FieldRoutes) [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/)[4.35 (325)](https://www.capterra.com/p/150053/ServiceTitan/reviews/) vs [BuildOps](https://www.capterra.com/p/194155/BuildOps/)[4.52 (151)](https://www.capterra.com/p/194155/BuildOps/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.2 Features 4.3 4.1 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/150053-194155/ServiceTitan-vs-BuildOps) [FieldRoutes](https://www.capterra.com/p/146076/FieldRoutes/)[4.23 (337)](https://www.capterra.com/p/146076/FieldRoutes/reviews/) vs [GorillaDesk](https://www.capterra.com/p/130290/GorillaDesk/)[4.82 (272)](https://www.capterra.com/p/130290/GorillaDesk/reviews/) $350/month Price $49/month 4.1 Features 4.6 4.1 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/130290-146076/GorillaDesk-vs-FieldRoutes) 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