# Compare Atera vs ServiceNow 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Atera and ServiceNow based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/144309-254088/Atera-vs-ServiceNow

---

# Atera vs ServiceNow Features and Cost Comparison

Last updated March 26th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

AteraServiceNow2/4 selected

[Atera](https://www.capterra.com/p/144309/Atera/)[4.5 (446)](https://www.capterra.com/p/144309/Atera/reviews/)

[ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)[4.5 (344)](https://www.capterra.com/p/254088/ServiceNow/reviews/)

[## Atera](https://www.capterra.com/p/144309/Atera/)[4.5 (446)](https://www.capterra.com/p/144309/Atera/reviews/)

Starting Price

$129.00/month

Value-for-Money

4.6

Functionality

4.3

Ease of Use

4.6

Customer Service

4.5

Reviews Sentiment

Based on [446 reviews](#user-reviews)

Positive

418

Neutral

17

Negative

11

[## ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)[4.5 (344)](https://www.capterra.com/p/254088/ServiceNow/reviews/)

Starting Price

$100.00/month

Value-for-Money

4.1

Functionality

4.5

Ease of Use

4.2

Customer Service

4.3

Reviews Sentiment

Based on [344 reviews](#user-reviews)

Positive

321

Neutral

18

Negative

5

What’s your intended use case?

## Summary

* * *

Key features rated by users

Features selected based on 4,595 reviews from help desk software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

70%Fit

Not enough reviews

Feature ratings

Ticket Management

4.4

Real-Time Notifications

4.5

Customizable Fields

\--

Third-Party Integrations

4.2

Reporting/Analytics

4.1

\--%Fit

Missing features

Feature ratings

Ticket Management

4.5

Real-Time Notifications

NA

Customizable Fields

NA

Third-Party Integrations

NA

Reporting/Analytics

3.7

User satisfaction

User satisfaction

4.5

User reviews[446](https://www.capterra.com/p/144309/Atera/reviews/)

Ease of use

4.6

Functionality

4.3

Value for money

4.6

Customer support

4.5

User satisfaction

4.5

User reviews[344](https://www.capterra.com/p/254088/ServiceNow/reviews/)

Ease of use

4.2

Functionality

4.5

Value for money

4.1

Customer support

4.3

Price starts from

Price starts from

$129Per User, Per Month

-   Free version
-   Free trial

Price starts from

$100Per User, Per Month

-   Free version
-   Free trial

Best for

Best for

It caters to IT managers and directors, network and systems administrators, MSP owners, CIOs and CTOs across sectors such as healthcare, education, government, financial services, retail, and more.

Best for

ServiceNow CMDB is used by IT departments, system administrators, IT operations managers, digital product teams, and enterprise organizations.

## User reviews

Pros & cons

JH

James H.

ESG Analyst

> "Atera helped me pull together IT asset data, support tickets, and system activity in one place, which made it easier to prepare internal reports and..."

[See full review](https://www.capterra.com/p/144309/Atera/#Capterra___7056412)

AK

Alison K.

Project Manager

> "In addition, the file transfer functionality within Atera is lacking in that I wish to send a file without initiating a full remote session and thus..."

[See full review](https://www.capterra.com/p/144309/Atera/#Capterra___7078918)

Ganapathi G H.

CEO

> "Patch management feature across OS platforms, Windows, Mac, Ubuntu, and third party application is very good and also it works on agent based so you..."

[See full review](https://www.capterra.com/p/144309/Atera/#Capterra___7061847)

AK

Alison K.

Project Manager

> "I submitted a ticket regarding a script that would not run and when their response came back weeks later, I had either fixed it myself or given up."

[See full review](https://www.capterra.com/p/144309/Atera/#Capterra___7078918)

AK

Alison K.

Project Manager

> "The scripting generally functions properly and the lightweight nature of the agent makes it possible for me to install it on my client's older..."

[See full review](https://www.capterra.com/p/144309/Atera/#Capterra___7078918)

WT

Wasek T.

IT Support Supervisor

> "Patch management for third party apps were not available unless installed via Atera. When generating reports the presentation was not the cleanest..."

[See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6868994)

JK

John K.

Chief Technology Officer

> "Atera connected to the client's studio workstation and let me edit big after effects files on a small laptop which was amazing."

[See full review](https://www.capterra.com/p/144309/Atera/#Capterra___7075277)

JK

John K.

Chief Technology Officer

> "The price is WAY too much money and it uses ALL my CPU, so everything else is slowed down."

[See full review](https://www.capterra.com/p/144309/Atera/#Capterra___7075277)

MK

Mohsen K.

IT Manager

> "Involving real-time alert condition in Atera makes it possible for me to receive speedy notifications of problems in the IT structure."

[See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6763490)

MN

Manoj N.

Manager DevOps

> "Also, the helpdesk does not let technicians shorten message threads when replying, which makes conversations too long. While the reporting options..."

[See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6553433)

AK

Alison K.

Project Manager

> "Atera gives me the opportunity to maintain low overhead costs; I did find the automation function worked as expected and didn't crash the entire..."

[See full review](https://www.capterra.com/p/144309/Atera/#Capterra___7078918)

SJ

SUNATHA J.

General Manager

> "There are drawbacks such as delay in the performance of the remote access when connected to some networks."

[See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6763567)

PS

Prince S.

Digital Marketing Head

> "It has helped in solving several issues like system downtime, delayed customer support and IT operations by providing automated patch management and..."

[See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6560356)

TS

Tom S.

Director

> "Can be a little slow to open - the interface itself can take upwards of 30 seconds to load, and it doesn’t render well on iPads."

[See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6859294)

JD

Jesse D.

Co-Founder

> "Elegant and pre-made clean UI and GUI adapted for seamless and harnessed patch management, RMM, ITSM, unified endpoint management (UEM) among other..."

[See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6684505)

SJ

SUNATHA J.

General Manager

> "This can make it slightly slower at responding to commands which makes continuity difficult especially in emergencies."

[See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6763567)

JV

Julio V.

Head Of Information Technology

> "Atera is a top IT service management solution that automates and optimizes operations, providing a comprehensive suite of tools from device..."

[See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6554740)

HK

Huseyin K.

Senior IT Engineer

> "There is a problem in which the mobile application may not be synchronized with the desktop version."

[See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6763486)

JO

Joshua O.

Infrastructure Engineer

> "Atera is a powerful platform that serves as a one-stop solution for IT management services, addressing every need from remote access and device..."

[See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6395987)

RN

Rohan N.

Products and Platforms Engineer.

> "Also, sometimes the reporting shows wrong or gets updated late, like If I check the total remote into a machine happened, it shows incorrect info..."

[See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6336320)

PS

Prince S.

Digital Marketing Head

> "The platform's remote access features allow technicians to connect instantly to client devices, thereby providing fast and effective support from..."

[See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6560356)

DK

David K.

Information Technology Manager

> "Atera has less customization choices since this can be disadvantages for organizations with extremely specific procures or reporting requirement."

[See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6666141)

JN

Josh N.

Realtor

> "With the help of this IT tool we can have remote management where supervision can be obtained thanks to the operational automation that Atera..."

[See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6497933)

JN

Josh N.

Realtor

> "Another problem that causes us conflict is that we cannot incorporate two technicians within the same support ticket."

[See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6497933)

DS

Daniel S.

IT support technician

> "The ability to seamlessly swap from client device to device is revelatory, along with all the information Atera collates for us without even needing..."

[See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6330557)

AF

Aaron F.

DevOps Manager

> "The patch management in terms of Definition updates leaves somewhat to be desired especially as the schedule doesn't within the dashboard GUI allow..."

[See full review](https://www.capterra.com/p/144309/Atera/#Capterra___5019725)

MN

Manoj N.

Manager DevOps

> "I love that I can create custom scripts when I need something special, and it connects well with other services for extra security and backups."

[See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6553433)

VR

Verified Reviewer

Senior Software Development

> "I think that its internal antivirus is not the most beneficial and best enough to meet the requirements of what my team needs."

[See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6247873)

PW

Palash W.

Operations Consultant

> "Atera's dashboard is intuitive and provides insights into the systems we manage, making remote access and troubleshooting tasks easy for us."

[See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6529034)

TB

Tonia B.

Director of IT

> "The inventory controls can be a bit tricky. "

[See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6795591)

HK

Huseyin K.

Senior IT Engineer

> "Implementing auto-update and auto-checks the team is free to work on more significant business matters improving productivity in general.​"

[See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6763486)

FP

Fernando P.

Administrative

> "Sometimes the user interface can be a bit slow, especially when dealing with a large number of devices."

[See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6465207)

PG

Patrick G.

Network Administrator

> "I also enjoy the webinars they throw to show end users roadmaps for new implementations and also current pieces many users do not realize they have..."

[See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6333727)

MH

Martin H.

Purchasing Analyst

> "I have experienced some discrepancies with its diagnostic results from time to time and they have to be manually checked."

[See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6756214)

JH

James H.

ESG Analyst

> "The automation features save time, and the pricing is predictable as the team grows."

[See full review](https://www.capterra.com/p/144309/Atera/#Capterra___7056412)

MM

Mousumi M.

Marketing Associate

> "Mobile app is buggy sometimes, crashes when switching between tickets."

[See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6686286)

VC

Vineet C.

IT Manager

> "In short, Atera provides the tools needed for efficient IT management, cost reduction, and improved system reliability to our organization."

[See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6533833)

KR

Kyle R.

IT Project Manager

> "It doesnt always patch correctly and can cause some issues here and there. But not to often."

[See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6829776)

Ganapathi G H.

CEO

> "I can say its a great product and serves the purpose if you are looking for patch management, as well as asset discovery"

[See full review](https://www.capterra.com/p/144309/Atera/#Capterra___7061847)

VR

Verified Reviewer

IT Director

> "The only two things I dislike about Atera is that it is hard to find daytime (to me) appointments with demo and onboarding agents, and it doesn't..."

[See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6207932)

Sydney B.

Information Technology Engineer

> "Atera uses AI technology to automate and streamline IT operations thus saving time and eliminating manual work and repetitive tasks."

[See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6495670)

SW

Saurabh W.

Senior Systems Engineer

> "Although Atera has some great offerings and benefits but its UI is not that optimized."

[See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6691132)

WT

Wasek T.

IT Support Supervisor

> "Brilliant asset monitoring which includes statistics, alerts and remote control capabilities."

[See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6868994)

NS

Niraj S.

Strategic Alliance Lead

> "Occasional performance issues may occur during peak usage times."

[See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6695385)

DO

David O.

Co-Founder

> "Real-time security scans, helpdesk and ticketing management are the key benefits which I relish with Atera."

[See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6541938)

DC

David C.

Systems Manager

> "Had some issues rolling out the updated version on clients."

[See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6361375)

TS

Tom S.

Director

> "Integrates with Splashtop, and offers strong remote tools (including remote Powershell)."

[See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6859294)

EK

Erick K.

Medical Laboratory Technologist

> "Atera is way too comprehensive which make learning curve steeper."

[See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6435479)

AF

Adrian F.

CTO

> "The remote monitoring and management tools are top-notch, and the integrated helpdesk streamlines my customer support."

[See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6475499)

CS

Cassandra S.

IT System and Support Specialist

> "That every time my computer is shut down I have to go thru MFA."

[See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6330106)

AS

Andrea S.

Telecommunication Engineer

> "The possibility of automating recurring tasks is a great plus, and its remote connection is very secure and stable."

[See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6773962)

DK

Dimitri K.

Cultural Mediator

> "The reporting lacks granular filters."

[See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6756262)

PW

Palash W.

Operations Consultant

> "It integrates well with ticketing and remote access, allowing our IT team to handle support issues quickly."

[See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6529034)

DO

David O.

Co-Founder

> "Apart from lack of offline access, I do not have any other aspect which I dislike about Atera."

[See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6541938)

RB

Ritu B.

Computer Facilitator

> "The use of detailed reports has enhanced the internal evaluations and customer relations by providing clear satisfaction data.​"

[See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6756228)

SG

Santosh G.

Remote PERM Paralegal

> "When it comes to patch management system I have had some difficulties."

[See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6756211)

AN

Alex N.

Information Communication Technology Specialist

> "I like the fact that Atera combines real-time monitoring, RMM, network discovery and IT ticketing tools."

[See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6426403)

Paul G.

Technical Manager

> "The helpdesk does not allow the technician to truncate the message trail when replying, so it often happens that the messages being sent between..."

[See full review](https://www.capterra.com/p/144309/Atera/#Capterra___3503781)

SK

Shehab K.

Director, IT Security and Risk Management

> "Atera has thus become a comprehensive solution that brings efficiency to all our IT operations and amplifies our security stance in a great way."

[See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6491598)

Lucas B.

Director

> "The interface could use some work and the documentation feature is lacking."

[See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6025611)

CG

Cynthia G.

Administrative Chief

> "I have found that the real-time monitoring and alert on Atera have also proved useful for our IT operations."

[See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6763144)

DB

David B.

Computer Helpdesk Technician

> "The website can sometimes be slow to respond and require multiple refreshes."

[See full review](https://www.capterra.com/p/144309/Atera/#Capterra___5023388)

Sydney B.

Information Technology Engineer

> "Again, Atera provides ticketing and helpdesk feature thus making it fast to respond and resolve issues."

[See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6495670)

AF

Aaron F.

DevOps Manager

> "Support were less than helpful which didn't hold up any hope they would even bother logging this as a feature request."

[See full review](https://www.capterra.com/p/144309/Atera/#Capterra___5019725)

IS

Ilham S.

IT Programmer

> "It is advantageous that we can perform remote access, monitoring and ticketing all in one platform."

[See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6756255)

Sydney B.

Information Technology Engineer

> "I have encountered anything that is worth mentioning as dislike with Atera."

[See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6495670)

IP

Issac P.

Senior Engineer

> "Atera is a reliable RMM that offfer reliable remote connections and supports integration with anydesk."

[See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6563723)

DH

David H.

CEO

> "multi monitor switching only option, limited support , chrome incompatibility?, lack of vpn option (with webroot)"

[See full review](https://www.capterra.com/p/144309/Atera/#Capterra___4348665)

MM

Mousumi M.

Marketing Associate

> "Pricing model is very refreshing, per technician instead of per device (saves a ton of money).Remote access is smooth, barely any lag even on slower..."

[See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6686286)

JM

Josh M.

Networks and Systems Specialist

> "The only thing that has been frustrating is the lack of multimonitor support in Splashtop (the main remote connection software). "

[See full review](https://www.capterra.com/p/144309/Atera/#Capterra___4352237)

UO

Uchenna O.

Human Resources Manager

> "Availability of remote monitoring management, helpdesk and PSA in one place is what I like most about Atera."

[See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6484249)

John N.

Systems Administrator

> "Patch management is a little clunky and the Atera agent does not always restart on its own when the PC is restarted."

[See full review](https://www.capterra.com/p/144309/Atera/#Capterra___3734882)

SG

Santosh G.

Remote PERM Paralegal

> "I have had great success in how I manage different client systems by using Atera real-time monitoring and alerts."

[See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6756211)

AC

Abhinav C.

Program Manager

> "The patch management is a little bit complicated in terms of understanding ,deployment & management."

[See full review](https://www.capterra.com/p/144309/Atera/#Capterra___4265750)

RM

Raymond M.

IT Helpdesk Management

> "Its automations for patch management have reduce our time for Maintenace and most interesting is the scheduling of"

[See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6428879)

GS

Graham S.

Owner, Computer Technician

> "The less than helpful response from Atera also suggested that if I prepaid for the full year, it would be less of an increase overall. "

[See full review](https://www.capterra.com/p/144309/Atera/#Capterra___4369143)

VR

Verified Reviewer

Senior IT Analyst

> "Easy to see which machines are online and manage resources on servers/computers, remotely accessing machines is also made super easy with splashtop."

[See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6742705)

Diego M.

IT Manager

> "Too bad the Network Discovery tool is not integrated with the basic license"

[See full review](https://www.capterra.com/p/144309/Atera/#Capterra___4352304)

SK

Shehab K.

Director, IT Security and Risk Management

> "The extensive feature set and ability to seamlessly integrate with the rest of our toolset significantly surpassed our expectations."

[See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6491598)

RP

Rick P.

IT Administrator

> "When a remote a computer and engage in a call, I can't hear the other line."

[See full review](https://www.capterra.com/p/144309/Atera/#Capterra___4352239)

[View Reviews](https://www.capterra.com/p/144309/Atera/reviews/)

VR

Verified Reviewer

Software Developer and Consultant

> "Overall, ServiceNow has been an effective platform that streamlines operations and supports structured Change Management,..."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7065821)

VR

Verified Reviewer

Knowledge Specialist

> "At times, especially as a beginner, it may be hard to navigate with all the various levels of a customer..."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7052335)

VR

Verified Reviewer

Director

> "There is a big number of modules one can add to the platform, including software and hardware inventory, business..."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6815963)

VR

Verified Reviewer

Software Developer and Consultant

> "The platform can be complex to manage, especially in Change Management where configurations can become cumbersome, and it can..."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7065821)

JG

Justin G.

IT Specialist

> "ServiceNow offers robust ticketing with powerful automation and reporting, though initial setup and customization can be..."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6857598)

NT

Nishant T.

Sr analyst

> "It is costly for SME firms When integrated to outlook, it produce too many auto mailers, which can disturb corporate user now..."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6780060)

VR

Verified Reviewer

Customer Marketing Manager

> "ServiceNow helps our company organize, interpret and develop data using dashboards."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7054402)

GT

George T.

Operations Manager

> "The typing shortcuts usually used in other softwares have different functions that are misleading for example if you type..."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6848174)

VR

Verified Reviewer

Software Engineer

> "Provides a simple interface that is consistent across all modules and allows end users to have a sikilar experience for all..."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6820646)

YO

Yewande O.

HR Coordinator

> "Bugs and issues was difficult to resolve as it requires reaching out to customer support all the time"

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7049544)

JG

Justin G.

IT Specialist

> "Streamlined ticket tracking, customizable workflows, strong automation, and easy integration with ITSM tools."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6857598)

TB

Thomas B.

Risk and Compliance Consultant

> "It feels less like buying a house and more like going to the hardware store and buying lumber and supplies. "

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6807664)

Sofia B.

Senior Test Engineer

> "It also allows for wide customization to create your own process flows and manage tickets for almost any internal process..."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6676058)

SG

Shaun G.

Continuous Improvement Analyst

> "ServiceNow may be able to be customized in a way that makes it an overall better experience, but as a user from multiple..."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6531246)

VR

Verified Reviewer

Software engineer

> "ServiceNow streamlines the complex workflows, in my customer support setup it helped me in creating a proper workflow of..."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6637017)

JL

John L.

Automation Engineer

> "The links are long guids and hard for humans to understand vs something like jira."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6810764)

AK

Ahmed K.

Consultant Specialist

> "It serves as a highly integrated platform that connects all these functions, making it easier to track progress, resolve..."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6734940)

SN

Suraj N.

Inside Product Specialist

> "sometimes when I have raised the HR ticket, the resolution provided is not upto the mark or is unsolved."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6458767)

RG

Roman G.

Sr. Manager, Internal Audit

> "It allows a good customization for different workflows, has connectivity to multiple applications and allows creating..."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6723815)

RS

Robert S.

Data Analyst

> "Combining data from multiple tables/sources is not straightforward."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6550813)

RG

Roman G.

Sr. Manager, Internal Audit

> "Great experience, ServiceNow used as a ticketing tool for access provisioning, change management processes, as well as to..."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6723815)

RK

Rishi K.

ITSM Consultant

> "Depending on the level of customisation required, servicenow can get expensive to implement."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6539189)

CtM

Cátia M.

ServiceNow Consultant

> "Additionally, its customizable workflows and reporting tools provide valuable insights, enabling organizations to make..."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6525115)

JF

Javier F.

Partners Responsible

> "Integration with third-party applications can be challenging at times."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6499587)

VR

Verified Reviewer

Director

> "Makes it easy to locate resources that are on the ground on a per-user basis as well, so it helps for risk management in..."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6815963)

Naveen C.

Senior Technical Manager

> "Also customizing for specific enterprises is bit time consuming."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6640022)

NK

Norbert K.

Salesforce Analyst

> "It helps organize work, automates many processes, and supports team efficiency. Despite the initial learning curve, it..."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6879747)

HW

Heather W.

Principal Compliance Specialist

> "I don’t think the ServiceNow GRC tool is the most user friendly compared to similar GRC tools such as Archer."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6536841)

Andrew R.

Cyber Security and Compliance

> "I loved how it allow easy ticket escalation and allowed collaboration with other departments."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7103624)

TB

Thomas B.

Risk and Compliance Consultant

> "Its junk if everyone on your teams are really new to it. "

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6807664)

JB

Jonathan B.

Digital Business Analyst

> "It's a very clean software, making it extremely transparent to all users on how to raise and track their cases while giving..."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6437241)

AF

Alexia F.

CMO

> "The learning curve can be steep, and some features feel a bit overwhelming at first."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6499574)

SN

Suraj N.

Inside Product Specialist

> "ability to unify and automate workflows across an organization, making it an incredibly powerful tool for enhancing..."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6458767)

RG

Roman G.

Sr. Manager, Internal Audit

> "Company support website and its chat bot are not easy to search through or get relevant information."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6723815)

EP

Eduardo P.

Security Analyst Manager

> "Their platform is very open and customizable, allowing us to tailor workflows to our needs."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6777458)

VR

Verified Reviewer

Analytic Scientist

> "Initially, navigating the ServiceNow platform can be a challenge."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6741840)

MP

Mattia P.

IT Operations Manager

> "An excellent ticketing product, definitely the most famous, it allows for many integrations, many of which are already ready..."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6867173)

JL

John L.

Automation Engineer

> "UI but it's hard to navigate."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6810764)

SM

Shreyash M.

Manager

> "Pretty reliable ticket and issue tracking system and can be very useful in managing all communication."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6849204)

SM

Shubham M.

Consultant

> "AI integration is still not the best."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6473118)

VR

Verified Reviewer

Analyst

> "I use it occasionally to enter tickets and it's pretty easy for me to track the progress. If anything changes, it notifies me..."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6431623)

PH

Philip H.

Application Administrative Developer

> "Sometimes it can be to customizable."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6351976)

VR

Verified Reviewer

Senior Desktop Support Technician

> "Being able to link knowledge base, inventory systems, and ticketing systems in one stop is amazing."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6280551)

MW

Michael W.

Owner

> "Training curve for new employees can be a pain."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6667847)

MA

Misbah A.

Product and Manufacturing Engineer

> "ServiceNow has helped our company implement workflows for our processes that are hard or monotonous to manage."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6693819)

VR

Verified Reviewer

Logistics Specialist

> "A bit slow loading speed when there are multiple tabs open"

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6129853)

CS

Cherif S.

HR Manager

> "It has seamless features that are very easy to apply so managing our IT has been easy and efficient."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7115433)

HH

Hassan H.

Cyber Security Analyst

> "Due to extensive feature it offers, sometimes its difficult to find appropriate section which we are looking for and its does..."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___3778804)

JR

Janessa R.

Product Marketing Manger

> "Improved user interface with streamlined dashboards that make it easy to get and give insight into work."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6842669)

DP

Dulsy P.

Project manager associate

> "Documentation ordering is not easy to understand the flow of product"

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___4720443)

NK

Norbert K.

Salesforce Analyst

> "It also integrates easily with other systems like Salesforce CRM for example"

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6879747)

VR

Verified Reviewer

Azure Cloud Engineer

> "Interface can be cumbersome."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___4992308)

RK

Rishi K.

ITSM Consultant

> "Servicenow is an integrated service management tool offering the entire ITIL lifecycle at your fingertips."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6539189)

RB

ROB B.

Operations Manager

> "Cost, it is not equitable for small businesses."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6191616)

VK

Virginia K.

IT Manager

> "The drag and drop feature is helpful .It's integration with other apps is seamless making the whole experience..."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6756012)

VsrP

Vidya sagar reddy P.

Cloud Support Engineer

> "Its very complex with multiple development modules, sometimes its very heavy to load and it takes time opening few links."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___3818089)

MS

Manon S.

Associate software engineer

> "It automatically routed service requests to the right team, speeding up our response times significantly."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6356329)

VR

Verified Reviewer

IT Systems Engineer II

> "The clunkiness of the product was discouraging."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___5086346)

VR

Verified Reviewer

Software engineer

> "ServiceNow is a great tool for any IT management it improves overall productivity by streamlining complex workflows."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6637017)

SS

Sudhir S.

CASS Lead

> "This led to a number of internal complaints as we had to requests the users to open new tickets for the same request."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___4588741)

PP

Prachi P.

Manager

> "Effective and easy to use interface, with the ability to configure workflows to suit varying processes."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6834638)

UM

Uddipan M.

Data Engineering Manager

> "Sometimes UI response it bit slow which makes users to wait before form response."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___3711774)

TB

Thomas B.

Risk and Compliance Consultant

> "It provides an incredibly flexible ticket and project platform. "

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6807664)

SN

Soumalya N.

Architect

> "Changes created by “Copy Change” can not be tracked separately"

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___3815836)

LS

Lewis S.

Systems and Network technician

> "Can be utilised with low knowledge on the application but also offers in-depth features that really benefit your service."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6438804)

SN

Soumalya N.

Architect

> "OOB baseline does not support some level of access control for change which it should have"

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___3815836)

Rohit M.

software development engineer

> "We have been using ServiceNow for ITSM and CSM modules from couple of years now, they are consistent and in every 6th month..."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___4869448)

Chetan T.

Customer Experience Director

> "Custom applications running on SNOW can be a little buggy at times."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___3813097)

Andrew R.

Cyber Security and Compliance

> "It has a great user interface that is very easy to manipulate and learn from an end user perspective."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7103624)

SS

Sudhir S.

CASS Lead

> "In the past, we have had challenges in re-opening the service now tickets once they were closed in error."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___4588741)

CS

Cherif S.

HR Manager

> "It is very intuitive and easy to use so new user with no technical skills do not struggle to navigate this tool."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7115433)

VR

Verified Reviewer

Mechanical Engineer

> "The self service portal is hard to use for tracking your requests."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___4631061)

SD

Suzanne D.

Engineer

> "It integrates with a lot of other systems and has many other modules that can be added"

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6727422)

UG

Utkarsh G.

Administrator

> "Sometimes there is some seconds latency in opening tickets, this needs improvement"

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___4523663)

VR

Verified Reviewer

Analytic Scientist

> "ServiceNow is useful for tracking tickets' status."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6741840)

AV

Ashish V.

Solution Architect

> "Its difficult to manage it through mobile devices."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___3509462)

Naveen C.

Senior Technical Manager

> "I have been using since more than 5 years for Incident management and lifecycle of incidents and it really helped."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6640022)

Kavindu Githsara K.

System Specialist

> "However, its cost and complexity may be drawbacks for some users"

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___4389173)

SM

Shreyash M.

Manager

> "Has easy integration with multiple systems"

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6849204)

VR

Verified Reviewer

Staff Engineer

> "There own resolution systems are slow sometimes"

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___3858620)

[View Reviews](https://www.capterra.com/p/254088/ServiceNow/reviews/)

## User interface

4.55 (446)

[ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)

4.46 (344)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Access Controls/Permissions

207

Important

Activity Dashboard

150

Important

AI Copilot

120

Important

Atera

Top features

29/36

-   Access Controls/Permissions
-   Activity Dashboard
-   AI Copilot
-   AI Summarization
-   Alerts/Escalation
-   API
-   Automated Responses
-   Automated Routing
-   Chatbot
-   Collaboration Tools
-   Customer Database
-   Customizable Branding
-   Customizable Fields
-   Data Import/Export
-   Email Templates
-   Generative AI
-   Knowledge Base Management
-   Macros/Templated Responses
-   Mobile App
-   Multi-Channel Communication
-   Performance Metrics
-   Personalization
-   Prioritization
-   Process/Workflow Automation
-   Real-Time Chat
-   Real-Time Notifications
-   Reporting/Analytics
-   Secure Data Storage
-   Self Service Portal
-   Service Level Agreement (SLA) Management
-   Single Sign On
-   Social Media Integration
-   Surveys & Feedback
-   Third-Party Integrations
-   Ticket Management
-   Workflow Management

[See all features](https://www.capterra.com/p/144309/Atera/#features)

ServiceNow

18/36

-   Access Controls/Permissions
-   Activity Dashboard
-   AI Copilot
-   AI Summarization
-   Alerts/Escalation
-   API
-   Automated Responses
-   Automated Routing
-   Chatbot
-   Collaboration Tools
-   Customer Database
-   Customizable Branding
-   Customizable Fields
-   Data Import/Export
-   Email Templates
-   Generative AI
-   Knowledge Base Management
-   Macros/Templated Responses
-   Mobile App
-   Multi-Channel Communication
-   Performance Metrics
-   Personalization
-   Prioritization
-   Process/Workflow Automation
-   Real-Time Chat
-   Real-Time Notifications
-   Reporting/Analytics
-   Secure Data Storage
-   Self Service Portal
-   Service Level Agreement (SLA) Management
-   Single Sign On
-   Social Media Integration
-   Surveys & Feedback
-   Third-Party Integrations
-   Ticket Management
-   Workflow Management

[See all features](https://www.capterra.com/p/254088/ServiceNow/#features)

### Recognition

No recognitions have been awarded to Atera

No recognitions have been awarded to ServiceNow

### Deployment & support

Atera

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

ServiceNow

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Atera

-   By Atera
-   Located in Israel
-   Founded in 2011

ServiceNow

-   By ServiceNow
-   Located in United States
-   Founded in 2012

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Price

$20/month

4.5

Features

4.5

4.2

Ease of Use

4.2

[View full comparison](https://www.capterra.com/compare/227102-254088/JIRA-Service-Management-vs-ServiceNow)