# Compare ConnectWise Automate vs Atera 2026 | Capterra > Unsure of what to choose? Check Capterra to compare ConnectWise Automate and Atera based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/142789-144309/ConnectWise-Automate-vs-Atera --- # ConnectWise Automate vs Atera Features and Cost Comparison Last updated March 26th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: ConnectWise AutomateAtera2/4 selected [ConnectWise Automate](https://www.capterra.com/p/142789/ConnectWise-Automate/)[4.1 (141)](https://www.capterra.com/p/142789/ConnectWise-Automate/reviews/) [Atera](https://www.capterra.com/p/144309/Atera/)[4.5 (446)](https://www.capterra.com/p/144309/Atera/reviews/) [## ConnectWise Automate](https://www.capterra.com/p/142789/ConnectWise-Automate/)[4.1 (141)](https://www.capterra.com/p/142789/ConnectWise-Automate/reviews/) Starting Price Contact vendor Value-for-Money 3.9 Functionality 4.4 Ease of Use 3.7 Customer Service 3.7 Reviews Sentiment Based on [141 reviews](#user-reviews) Positive 109 Neutral 21 Negative 11 [## Atera](https://www.capterra.com/p/144309/Atera/)[4.5 (446)](https://www.capterra.com/p/144309/Atera/reviews/) Starting Price $129.00/month Value-for-Money 4.6 Functionality 4.3 Ease of Use 4.6 Customer Service 4.5 Reviews Sentiment Based on [446 reviews](#user-reviews) Positive 418 Neutral 17 Negative 11 What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 2,094 reviews from remote monitoring and management software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 78%Fit High performer Feature ratings Server Monitoring 4.8 Remote Access/Control 4.6 Real-Time Monitoring 4.5 Patch Management 4.0 Access Controls/Permissions 3.5 81%Fit High performer Feature ratings Server Monitoring 4.7 Remote Access/Control 4.6 Real-Time Monitoring 4.6 Patch Management 4.5 Access Controls/Permissions 4.5 User satisfaction User satisfaction 4.1 User reviews[141](https://www.capterra.com/p/142789/ConnectWise-Automate/reviews/) Ease of use 3.7 Functionality 4.4 Value for money 3.9 Customer support 3.7 User satisfaction 4.5 User reviews[446](https://www.capterra.com/p/144309/Atera/reviews/) Ease of use 4.6 Functionality 4.3 Value for money 4.6 Customer support 4.5 Price starts from Price starts from \-- - Free version - Free trial Price starts from $129Per User, Per Month - Free version - Free trial Best for Best for Designed for IT service providers and managed service providers (MSPs), it is an IT automation solution that helps manage asset discovery, patching, endpoint management, and more. Best for It caters to IT managers and directors, network and systems administrators, MSP owners, CIOs and CTOs across sectors such as healthcare, education, government, financial services, retail, and more. ## User reviews Pros & cons Morgan E. Senior Information Technology Manager > "ConnectWise Automate represents a solution enabling us to automate recurring tasks, streamline our operational..." [See full review](https://www.capterra.com/p/142789/ConnectWise-Automate/#Capterra___6808821) JJ Joshua J. Sr. Director > "It does not scale well beyond 10000 endpoints and the ConnectWise support and partnership is relatively poor in the..." [See full review](https://www.capterra.com/p/142789/ConnectWise-Automate/#Capterra___6831861) JF Jake F. Second line Sysadmin > "The automation of monitoring and alerting is a major strength, enabling proactive and preventative maintenance..." [See full review](https://www.capterra.com/p/142789/ConnectWise-Automate/#Capterra___7061489) DE David E. CEO > "It does not come with a good set of default commands." [See full review](https://www.capterra.com/p/142789/ConnectWise-Automate/#Capterra___7034866) Harrison K. Help Desk Manager > "I really liked how it did everything I was used to and because of my change in access over my previous position I..." [See full review](https://www.capterra.com/p/142789/ConnectWise-Automate/#Capterra___7073627) JF Javier F. Partners Responsible > "The user interface can be overwhelming at first and it takes some time to get used to all the features." [See full review](https://www.capterra.com/p/142789/ConnectWise-Automate/#Capterra___6499585) JF Jake F. Second line Sysadmin > "It greatly improved our network monitoring and, as a result, enhanced our security." [See full review](https://www.capterra.com/p/142789/ConnectWise-Automate/#Capterra___7061489) VR Verified Reviewer Net Admin > "You’ll need time to learn it before you can use the platform efficiently." [See full review](https://www.capterra.com/p/142789/ConnectWise-Automate/#Capterra___6864652) VR Verified Reviewer Operations Manager > "Our overall experience with the software was positive, although when ConnectWise came out with their new RMM..." [See full review](https://www.capterra.com/p/142789/ConnectWise-Automate/#Capterra___7016569) AZ Ana Z. It Administrative > "However, the interface can be overwhelming and takes time to get used to." [See full review](https://www.capterra.com/p/142789/ConnectWise-Automate/#Capterra___6465216) JF Jake F. Second line Sysadmin > "Overall, the experience was very positive. Although I initially struggled with the platform, the support was..." [See full review](https://www.capterra.com/p/142789/ConnectWise-Automate/#Capterra___7061489) SG Shaun G. Manager, Managed IT > "The functions it has all have there own quirks and nothing ever seems to work quite the way you'd want it to. " [See full review](https://www.capterra.com/p/142789/ConnectWise-Automate/#Capterra___4827945) NF Nick F. CTO > "It allows us to build what we need most of the time." [See full review](https://www.capterra.com/p/142789/ConnectWise-Automate/#Capterra___6796583) TH Tyler H. System Administrator > "Connectwise support will not help you understand the scripting features at all." [See full review](https://www.capterra.com/p/142789/ConnectWise-Automate/#SoftwareAdvice___3477705) JJ Joshua J. Sr. Director > "It's the most flexible solution for RMM's on the market at current state." [See full review](https://www.capterra.com/p/142789/ConnectWise-Automate/#Capterra___6831861) VR Verified Reviewer IT Operations > "Getting credits for downtime on their hosted web server is like pulling teeth. When you get into the chat queue,..." [See full review](https://www.capterra.com/p/142789/ConnectWise-Automate/#Capterra___2835136) VR Verified Reviewer Operations Manager > "Customer support from ConnectWise has always helped us figure out how to achieve our goals." [See full review](https://www.capterra.com/p/142789/ConnectWise-Automate/#Capterra___7016569) TH Tyler H. System Administrator > "Very little useful documentation." [See full review](https://www.capterra.com/p/142789/ConnectWise-Automate/#SoftwareAdvice___3477705) VR Verified Reviewer IT Officer > "Automate is great for inventory, patching, computer health." [See full review](https://www.capterra.com/p/142789/ConnectWise-Automate/#Capterra___6719513) ML Michael L. Vice President of Operations > "The overall program is outdated compared to other alternatives." [See full review](https://www.capterra.com/p/142789/ConnectWise-Automate/#Capterra___3523511) AF Allen F. Director of Information Technology Solutions > "I was also comfortable managing Windows computers." [See full review](https://www.capterra.com/p/142789/ConnectWise-Automate/#Capterra___7007559) NC Neal C. IT Operations Manager > "There seems to be more increasing bugs in later releases and all new patches focus on bug fixes rather than any..." [See full review](https://www.capterra.com/p/142789/ConnectWise-Automate/#Capterra___2735177) NF Nick F. CTO > "Best remote access program I have ever used." [See full review](https://www.capterra.com/p/142789/ConnectWise-Automate/#Capterra___6796583) KS Keith S. System Administrator > "We only contact support when its impacting customers, and have to wait days to get assistance from a live body." [See full review](https://www.capterra.com/p/142789/ConnectWise-Automate/#GetApp___2168135) VR Verified Reviewer Operations Manager > "I would say for the features that it offers, it is good value for money." [See full review](https://www.capterra.com/p/142789/ConnectWise-Automate/#Capterra___7016569) MR Maribeth R. Finance Manager > "Sometimes I have issues with the setup of Invoices and how to change the template." [See full review](https://www.capterra.com/p/142789/ConnectWise-Automate/#Capterra___2748279) IB Ian B. Prevent Manager > "It has helped us stay a leader in our industry and has made our MSP a better organization. " [See full review](https://www.capterra.com/p/142789/ConnectWise-Automate/#Capterra___4849011) PM Pat M. Data Center Manager > "The ability to monitor and manage network devices is not good at all. " [See full review](https://www.capterra.com/p/142789/ConnectWise-Automate/#Capterra___2761535) VR Verified Reviewer Finance Manager > "Also, there are a lot of integrations available." [See full review](https://www.capterra.com/p/142789/ConnectWise-Automate/#Capterra___5028948) VR Verified Reviewer IT Operations > "Support is very slow to respond." [See full review](https://www.capterra.com/p/142789/ConnectWise-Automate/#Capterra___2835136) WL Warren L. General Manager > "Through PowerBI, I've been able to display a lot of this data to show our customers just how much we know." [See full review](https://www.capterra.com/p/142789/ConnectWise-Automate/#Capterra___3528702) SD Shannon D. Founder > "Connectwise has wanted to exact as many dollars out of my pocket and have no intention of having a business..." [See full review](https://www.capterra.com/p/142789/ConnectWise-Automate/#SoftwareAdvice___2199585) IB Ian B. Prevent Manager > "We would highly recommend to any company looking to support remote clients effectively." [See full review](https://www.capterra.com/p/142789/ConnectWise-Automate/#Capterra___4849011) CP Corey P. IT Support > "of my time, I have to use the online version because the desktop version is just way too buggy." [See full review](https://www.capterra.com/p/142789/ConnectWise-Automate/#Capterra___2518505) Robert D. IT Manager > "It is essential for supporting remote workes and in the times that are in it it's gotten more important." [See full review](https://www.capterra.com/p/142789/ConnectWise-Automate/#Capterra___3827686) SD Shannon D. Founder > "At the beginning of the second year they doubled the cost saying "its in the contract" I said I want to cancel or..." [See full review](https://www.capterra.com/p/142789/ConnectWise-Automate/#SoftwareAdvice___2199585) WL Warren L. General Manager > "It's remote access Software, Screen Connect, is also a God send." [See full review](https://www.capterra.com/p/142789/ConnectWise-Automate/#Capterra___3528702) PM Pat M. Data Center Manager > "Chat support rarely is able to resolve an issue on the first attempt. " [See full review](https://www.capterra.com/p/142789/ConnectWise-Automate/#Capterra___2761535) UC Ugwu C. CFa > "Its a good experience that helps planning and processing management functions" [See full review](https://www.capterra.com/p/142789/ConnectWise-Automate/#Capterra___4392726) NC Neal C. IT Operations Manager > "The quality of first level support has also slipped." [See full review](https://www.capterra.com/p/142789/ConnectWise-Automate/#Capterra___2735177) JS John S. Network Engineer > "Out of the box it’s ok, but really shines once customized to your environment." [See full review](https://www.capterra.com/p/142789/ConnectWise-Automate/#Capterra___3563493) BB Benjamin B. IT > "No support is ever avaaible to resolve issues." [See full review](https://www.capterra.com/p/142789/ConnectWise-Automate/#SoftwareAdvice___2083070) SD Shannon D. Founder > "Your RMM tool is really important and you want a company that is trying to help your business grow by having great..." [See full review](https://www.capterra.com/p/142789/ConnectWise-Automate/#SoftwareAdvice___2199585) PH Phil H. Director > "The product is slow and complicated. " [See full review](https://www.capterra.com/p/142789/ConnectWise-Automate/#Capterra___2744613) AW Andrew W. Manager, Centralized Services > "ConnectWise Automate empowers users to perform generally complex tasks such as patching and monitoring with ease." [See full review](https://www.capterra.com/p/142789/ConnectWise-Automate/#Capterra___2735031) CP Corey P. IT Support > "Crashes in the middle of a job." [See full review](https://www.capterra.com/p/142789/ConnectWise-Automate/#Capterra___2518505) [View Reviews](https://www.capterra.com/p/142789/ConnectWise-Automate/reviews/) JH James H. ESG Analyst > "Atera helped me pull together IT asset data, support tickets, and system activity in one place, which made it easier to prepare internal reports and..." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___7056412) AK Alison K. Project Manager > "In addition, the file transfer functionality within Atera is lacking in that I wish to send a file without initiating a full remote session and thus..." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___7078918) Ganapathi G H. CEO > "Patch management feature across OS platforms, Windows, Mac, Ubuntu, and third party application is very good and also it works on agent based so you..." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___7061847) AK Alison K. Project Manager > "I submitted a ticket regarding a script that would not run and when their response came back weeks later, I had either fixed it myself or given up." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___7078918) AK Alison K. Project Manager > "The scripting generally functions properly and the lightweight nature of the agent makes it possible for me to install it on my client's older..." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___7078918) WT Wasek T. IT Support Supervisor > "Patch management for third party apps were not available unless installed via Atera. When generating reports the presentation was not the cleanest..." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6868994) JK John K. Chief Technology Officer > "Atera connected to the client's studio workstation and let me edit big after effects files on a small laptop which was amazing." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___7075277) JK John K. Chief Technology Officer > "The price is WAY too much money and it uses ALL my CPU, so everything else is slowed down." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___7075277) MK Mohsen K. IT Manager > "Involving real-time alert condition in Atera makes it possible for me to receive speedy notifications of problems in the IT structure." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6763490) MN Manoj N. Manager DevOps > "Also, the helpdesk does not let technicians shorten message threads when replying, which makes conversations too long. While the reporting options..." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6553433) AK Alison K. Project Manager > "Atera gives me the opportunity to maintain low overhead costs; I did find the automation function worked as expected and didn't crash the entire..." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___7078918) SJ SUNATHA J. General Manager > "There are drawbacks such as delay in the performance of the remote access when connected to some networks." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6763567) PS Prince S. Digital Marketing Head > "It has helped in solving several issues like system downtime, delayed customer support and IT operations by providing automated patch management and..." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6560356) TS Tom S. Director > "Can be a little slow to open - the interface itself can take upwards of 30 seconds to load, and it doesn’t render well on iPads." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6859294) JD Jesse D. Co-Founder > "Elegant and pre-made clean UI and GUI adapted for seamless and harnessed patch management, RMM, ITSM, unified endpoint management (UEM) among other..." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6684505) SJ SUNATHA J. General Manager > "This can make it slightly slower at responding to commands which makes continuity difficult especially in emergencies." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6763567) JV Julio V. Head Of Information Technology > "Atera is a top IT service management solution that automates and optimizes operations, providing a comprehensive suite of tools from device..." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6554740) HK Huseyin K. Senior IT Engineer > "There is a problem in which the mobile application may not be synchronized with the desktop version." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6763486) JO Joshua O. Infrastructure Engineer > "Atera is a powerful platform that serves as a one-stop solution for IT management services, addressing every need from remote access and device..." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6395987) RN Rohan N. Products and Platforms Engineer. > "Also, sometimes the reporting shows wrong or gets updated late, like If I check the total remote into a machine happened, it shows incorrect info..." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6336320) PS Prince S. Digital Marketing Head > "The platform's remote access features allow technicians to connect instantly to client devices, thereby providing fast and effective support from..." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6560356) DK David K. Information Technology Manager > "Atera has less customization choices since this can be disadvantages for organizations with extremely specific procures or reporting requirement." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6666141) JN Josh N. Realtor > "With the help of this IT tool we can have remote management where supervision can be obtained thanks to the operational automation that Atera..." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6497933) JN Josh N. Realtor > "Another problem that causes us conflict is that we cannot incorporate two technicians within the same support ticket." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6497933) DS Daniel S. IT support technician > "The ability to seamlessly swap from client device to device is revelatory, along with all the information Atera collates for us without even needing..." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6330557) AF Aaron F. DevOps Manager > "The patch management in terms of Definition updates leaves somewhat to be desired especially as the schedule doesn't within the dashboard GUI allow..." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___5019725) MN Manoj N. Manager DevOps > "I love that I can create custom scripts when I need something special, and it connects well with other services for extra security and backups." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6553433) VR Verified Reviewer Senior Software Development > "I think that its internal antivirus is not the most beneficial and best enough to meet the requirements of what my team needs." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6247873) PW Palash W. Operations Consultant > "Atera's dashboard is intuitive and provides insights into the systems we manage, making remote access and troubleshooting tasks easy for us." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6529034) TB Tonia B. Director of IT > "The inventory controls can be a bit tricky. " [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6795591) HK Huseyin K. Senior IT Engineer > "Implementing auto-update and auto-checks the team is free to work on more significant business matters improving productivity in general.​" [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6763486) FP Fernando P. Administrative > "Sometimes the user interface can be a bit slow, especially when dealing with a large number of devices." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6465207) PG Patrick G. Network Administrator > "I also enjoy the webinars they throw to show end users roadmaps for new implementations and also current pieces many users do not realize they have..." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6333727) MH Martin H. Purchasing Analyst > "I have experienced some discrepancies with its diagnostic results from time to time and they have to be manually checked." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6756214) JH James H. ESG Analyst > "The automation features save time, and the pricing is predictable as the team grows." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___7056412) MM Mousumi M. Marketing Associate > "Mobile app is buggy sometimes, crashes when switching between tickets." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6686286) VC Vineet C. IT Manager > "In short, Atera provides the tools needed for efficient IT management, cost reduction, and improved system reliability to our organization." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6533833) KR Kyle R. IT Project Manager > "It doesnt always patch correctly and can cause some issues here and there. But not to often." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6829776) Ganapathi G H. CEO > "I can say its a great product and serves the purpose if you are looking for patch management, as well as asset discovery" [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___7061847) VR Verified Reviewer IT Director > "The only two things I dislike about Atera is that it is hard to find daytime (to me) appointments with demo and onboarding agents, and it doesn't..." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6207932) Sydney B. Information Technology Engineer > "Atera uses AI technology to automate and streamline IT operations thus saving time and eliminating manual work and repetitive tasks." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6495670) SW Saurabh W. Senior Systems Engineer > "Although Atera has some great offerings and benefits but its UI is not that optimized." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6691132) WT Wasek T. IT Support Supervisor > "Brilliant asset monitoring which includes statistics, alerts and remote control capabilities." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6868994) NS Niraj S. Strategic Alliance Lead > "Occasional performance issues may occur during peak usage times." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6695385) DO David O. Co-Founder > "Real-time security scans, helpdesk and ticketing management are the key benefits which I relish with Atera." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6541938) DC David C. Systems Manager > "Had some issues rolling out the updated version on clients." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6361375) TS Tom S. Director > "Integrates with Splashtop, and offers strong remote tools (including remote Powershell)." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6859294) EK Erick K. Medical Laboratory Technologist > "Atera is way too comprehensive which make learning curve steeper." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6435479) AF Adrian F. CTO > "The remote monitoring and management tools are top-notch, and the integrated helpdesk streamlines my customer support." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6475499) CS Cassandra S. IT System and Support Specialist > "That every time my computer is shut down I have to go thru MFA." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6330106) AS Andrea S. Telecommunication Engineer > "The possibility of automating recurring tasks is a great plus, and its remote connection is very secure and stable." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6773962) DK Dimitri K. Cultural Mediator > "The reporting lacks granular filters." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6756262) PW Palash W. Operations Consultant > "It integrates well with ticketing and remote access, allowing our IT team to handle support issues quickly." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6529034) DO David O. Co-Founder > "Apart from lack of offline access, I do not have any other aspect which I dislike about Atera." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6541938) RB Ritu B. Computer Facilitator > "The use of detailed reports has enhanced the internal evaluations and customer relations by providing clear satisfaction data.​" [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6756228) SG Santosh G. Remote PERM Paralegal > "When it comes to patch management system I have had some difficulties." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6756211) AN Alex N. Information Communication Technology Specialist > "I like the fact that Atera combines real-time monitoring, RMM, network discovery and IT ticketing tools." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6426403) Paul G. Technical Manager > "The helpdesk does not allow the technician to truncate the message trail when replying, so it often happens that the messages being sent between..." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___3503781) SK Shehab K. Director, IT Security and Risk Management > "Atera has thus become a comprehensive solution that brings efficiency to all our IT operations and amplifies our security stance in a great way." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6491598) Lucas B. Director > "The interface could use some work and the documentation feature is lacking." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6025611) CG Cynthia G. Administrative Chief > "I have found that the real-time monitoring and alert on Atera have also proved useful for our IT operations." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6763144) DB David B. Computer Helpdesk Technician > "The website can sometimes be slow to respond and require multiple refreshes." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___5023388) Sydney B. Information Technology Engineer > "Again, Atera provides ticketing and helpdesk feature thus making it fast to respond and resolve issues." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6495670) AF Aaron F. DevOps Manager > "Support were less than helpful which didn't hold up any hope they would even bother logging this as a feature request." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___5019725) IS Ilham S. IT Programmer > "It is advantageous that we can perform remote access, monitoring and ticketing all in one platform." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6756255) Sydney B. Information Technology Engineer > "I have encountered anything that is worth mentioning as dislike with Atera." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6495670) IP Issac P. Senior Engineer > "Atera is a reliable RMM that offfer reliable remote connections and supports integration with anydesk." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6563723) DH David H. CEO > "multi monitor switching only option, limited support , chrome incompatibility?, lack of vpn option (with webroot)" [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___4348665) MM Mousumi M. Marketing Associate > "Pricing model is very refreshing, per technician instead of per device (saves a ton of money).Remote access is smooth, barely any lag even on slower..." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6686286) JM Josh M. Networks and Systems Specialist > "The only thing that has been frustrating is the lack of multimonitor support in Splashtop (the main remote connection software). " [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___4352237) UO Uchenna O. Human Resources Manager > "Availability of remote monitoring management, helpdesk and PSA in one place is what I like most about Atera." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6484249) John N. Systems Administrator > "Patch management is a little clunky and the Atera agent does not always restart on its own when the PC is restarted." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___3734882) SG Santosh G. Remote PERM Paralegal > "I have had great success in how I manage different client systems by using Atera real-time monitoring and alerts." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6756211) AC Abhinav C. Program Manager > "The patch management is a little bit complicated in terms of understanding ,deployment & management." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___4265750) RM Raymond M. IT Helpdesk Management > "Its automations for patch management have reduce our time for Maintenace and most interesting is the scheduling of" [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6428879) GS Graham S. Owner, Computer Technician > "The less than helpful response from Atera also suggested that if I prepaid for the full year, it would be less of an increase overall. " [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___4369143) VR Verified Reviewer Senior IT Analyst > "Easy to see which machines are online and manage resources on servers/computers, remotely accessing machines is also made super easy with splashtop." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6742705) Diego M. IT Manager > "Too bad the Network Discovery tool is not integrated with the basic license" [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___4352304) SK Shehab K. Director, IT Security and Risk Management > "The extensive feature set and ability to seamlessly integrate with the rest of our toolset significantly surpassed our expectations." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6491598) RP Rick P. IT Administrator > "When a remote a computer and engage in a call, I can't hear the other line." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___4352239) [View Reviews](https://www.capterra.com/p/144309/Atera/reviews/) ## User interface [ConnectWise Automate](https://www.capterra.com/p/142789/ConnectWise-Automate/) 4.13 (141) 4.55 (446) ### Features ConnectWise Automate 35/45 - Access Controls/Permissions - Activity Dashboard - AI Copilot - Anti Virus - API - Audit Trail - Automatic Backup - Compliance Management - Configuration Management - Customizable Branding - Customizable Reports - Deployment Management - Device Auto Discovery - Device Management - Event Logs - For MSPs - Generative AI - IT Asset Management - IT Asset Tracking - IT Incident Management - Maintenance Scheduling - Mobile Access - Network Monitoring - Network Security - Patch Management - Policy Management - Real-time Alerts - Real-Time Data - Real-Time Monitoring - Real-Time Reporting - Real-Time Updates - Remediation Management - Remote Access/Control - Reporting/Analytics - Server Monitoring - Service Level Agreement (SLA) Management - Support Ticket Management - Task Management - Task Scheduling - Third-Party Integrations - Uptime Reporting - Usage Tracking/Analytics - User Management - Vulnerability Scanning - Workflow Management [See all features](https://www.capterra.com/p/142789/ConnectWise-Automate/#features) Atera Top features 39/45 - Access Controls/Permissions - Activity Dashboard - AI Copilot - Anti Virus - API - Audit Trail - Automatic Backup - Compliance Management - Configuration Management - Customizable Branding - Customizable Reports - Deployment Management - Device Auto Discovery - Device Management - Event Logs - For MSPs - Generative AI - IT Asset Management - IT Asset Tracking - IT Incident Management - Maintenance Scheduling - Mobile Access - Network Monitoring - Network Security - Patch Management - Policy Management - Real-time Alerts - Real-Time Data - Real-Time Monitoring - Real-Time Reporting - Real-Time Updates - Remediation Management - Remote Access/Control - Reporting/Analytics - Server Monitoring - Service Level Agreement (SLA) Management - Support Ticket Management - Task Management - Task Scheduling - Third-Party Integrations - Uptime Reporting - Usage Tracking/Analytics - User Management - Vulnerability Scanning - Workflow Management [See all features](https://www.capterra.com/p/144309/Atera/#features) ### Recognition No recognitions have been awarded to ConnectWise Automate No recognitions have been awarded to Atera ### Deployment & support ConnectWise Automate Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Atera Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details ConnectWise Automate - By ConnectWise - Located in United States - Founded in 1982 Atera - By Atera - Located in Israel - Founded in 2011 ## Popular Comparisons [ConnectWise Automate](https://www.capterra.com/p/142789/ConnectWise-Automate/)[4.13 (141)](https://www.capterra.com/p/142789/ConnectWise-Automate/reviews/) vs [ManageEngine Endpoint Central](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/)[4.61 (1,462)](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/reviews/) Contact vendor for pricing Price $795/year 4.4 Features 4.6 3.7 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/142789-170018/ConnectWise-Automate-vs-ManageEngine-Desktop-Central) [Atera](https://www.capterra.com/p/144309/Atera/)[4.55 (446)](https://www.capterra.com/p/144309/Atera/reviews/) vs [ManageEngine Endpoint Central](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/)[4.61 (1,462)](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/reviews/) $129/month Price $795/year 4.3 Features 4.6 4.6 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/144309-170018/Atera-vs-ManageEngine-Desktop-Central) [ConnectWise Automate](https://www.capterra.com/p/142789/ConnectWise-Automate/)[4.13 (141)](https://www.capterra.com/p/142789/ConnectWise-Automate/reviews/) vs [Iru](https://www.capterra.com/p/181954/Iru/)[4.87 (477)](https://www.capterra.com/p/181954/Iru/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.4 Features 4.6 3.7 Ease of Use 4.9 [View full comparison](https://www.capterra.com/compare/142789-181954/ConnectWise-Automate-vs-Iru) [Atera](https://www.capterra.com/p/144309/Atera/)[4.55 (446)](https://www.capterra.com/p/144309/Atera/reviews/) vs [Iru](https://www.capterra.com/p/181954/Iru/)[4.87 (477)](https://www.capterra.com/p/181954/Iru/reviews/) $129/month Price Contact vendor for pricing 4.3 Features 4.6 4.6 Ease of Use 4.9 [View full comparison](https://www.capterra.com/compare/144309-181954/Atera-vs-Iru) [ConnectWise Automate](https://www.capterra.com/p/142789/ConnectWise-Automate/)[4.13 (141)](https://www.capterra.com/p/142789/ConnectWise-Automate/reviews/) vs [Pulseway](https://www.capterra.com/p/141792/Pulseway/)[4.68 (310)](https://www.capterra.com/p/141792/Pulseway/reviews/) Contact vendor for pricing Price $67/month 4.4 Features 4.5 3.7 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/141792-142789/Pulseway-vs-ConnectWise-Automate) [Atera](https://www.capterra.com/p/144309/Atera/)[4.55 (446)](https://www.capterra.com/p/144309/Atera/reviews/) vs [Action1](https://www.capterra.com/p/180609/Action1-RMM/)[4.91 (237)](https://www.capterra.com/p/180609/Action1-RMM/reviews/) $129/month Price Contact vendor for pricing 4.3 Features 4.7 4.6 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/144309-180609/Atera-vs-Action1-RMM) [ConnectWise Automate](https://www.capterra.com/p/142789/ConnectWise-Automate/)[4.13 (141)](https://www.capterra.com/p/142789/ConnectWise-Automate/reviews/) vs [PDQ Deploy & Inventory](https://www.capterra.com/p/174535/PDQ-Deploy/)[4.80 (341)](https://www.capterra.com/p/174535/PDQ-Deploy/reviews/) Contact vendor for pricing Price $1575/year 4.4 Features 4.7 3.7 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/142789-174535/ConnectWise-Automate-vs-PDQ-Deploy) [Atera](https://www.capterra.com/p/144309/Atera/)[4.55 (446)](https://www.capterra.com/p/144309/Atera/reviews/) vs [Pulseway](https://www.capterra.com/p/141792/Pulseway/)[4.68 (310)](https://www.capterra.com/p/141792/Pulseway/reviews/) $129/month Price $67/month 4.3 Features 4.5 4.6 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/141792-144309/Pulseway-vs-Atera) [ConnectWise Automate](https://www.capterra.com/p/142789/ConnectWise-Automate/)[4.13 (141)](https://www.capterra.com/p/142789/ConnectWise-Automate/reviews/) vs [Action1](https://www.capterra.com/p/180609/Action1-RMM/)[4.91 (237)](https://www.capterra.com/p/180609/Action1-RMM/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.4 Features 4.7 3.7 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/142789-180609/ConnectWise-Automate-vs-Action1-RMM) [Atera](https://www.capterra.com/p/144309/Atera/)[4.55 (446)](https://www.capterra.com/p/144309/Atera/reviews/) vs [PDQ Deploy & Inventory](https://www.capterra.com/p/174535/PDQ-Deploy/)[4.80 (341)](https://www.capterra.com/p/174535/PDQ-Deploy/reviews/) $129/month Price $1575/year 4.3 Features 4.7 4.6 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/144309-174535/Atera-vs-PDQ-Deploy) [ConnectWise Automate](https://www.capterra.com/p/142789/ConnectWise-Automate/)[4.13 (141)](https://www.capterra.com/p/142789/ConnectWise-Automate/reviews/) vs [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[4.47 (762)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) Contact vendor for pricing Price $20/month 4.4 Features 4.5 3.7 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/142789-227102/ConnectWise-Automate-vs-JIRA-Service-Management) [Atera](https://www.capterra.com/p/144309/Atera/)[4.55 (446)](https://www.capterra.com/p/144309/Atera/reviews/) vs [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/)[4.73 (282)](https://www.capterra.com/p/184229/NinjaOne/reviews/) $129/month Price Contact vendor for pricing 4.3 Features 4.5 4.6 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/144309-184229/Atera-vs-NinjaOne)