# Compare Weave vs Klara 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Weave and Klara based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/141842-203066/Weave-vs-Klara

---

# Weave vs Klara Features and Cost Comparison

Last updated March 14th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

WeaveKlara2/4 selected

[Weave](https://www.capterra.com/p/141842/Weave/)[4.3 (668)](https://www.capterra.com/p/141842/Weave/reviews/)

[Klara](https://www.capterra.com/p/203066/Klara/)[4.6 (211)](https://www.capterra.com/p/203066/Klara/reviews/)

[## Weave](https://www.capterra.com/p/141842/Weave/)[4.3 (668)](https://www.capterra.com/p/141842/Weave/reviews/)

Starting Price

Contact vendor

Value-for-Money

4.1

Functionality

4.3

Ease of Use

4.5

Customer Service

3.9

Reviews Sentiment

IW

AJ

Based on [668 reviews](#user-reviews)

Positive

567

Neutral

47

Negative

54

[## Klara](https://www.capterra.com/p/203066/Klara/)[4.6 (211)](https://www.capterra.com/p/203066/Klara/reviews/)

Starting Price

Contact vendor

Value-for-Money

4.5

Functionality

4.6

Ease of Use

4.8

Customer Service

4.5

Reviews Sentiment

LL

KE

Based on [211 reviews](#user-reviews)

Positive

196

Neutral

8

Negative

7

## Send this comparison chart to my inbox

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## Summary

* * *

Key features rated by users

Features selected based on 4,371 reviews from appointment reminder software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

82%Fit

Feature ratings

HIPAA Compliant

4.8

Confirmations/Reminders

4.4

SMS Reminders

4.8

Appointment Scheduling

4.2

Online Booking

4.3

83%Fit

High performer

Feature ratings

HIPAA Compliant

4.9

Confirmations/Reminders

4.7

SMS Reminders

4.7

Appointment Scheduling

4.5

Online Booking

4.8

User satisfaction

User satisfaction

4.3

User reviews[668](https://www.capterra.com/p/141842/Weave/reviews/)

Ease of use

4.5

Functionality

4.3

Value for money

4.1

Customer support

3.9

User satisfaction

4.6

User reviews[211](https://www.capterra.com/p/203066/Klara/reviews/)

Ease of use

4.8

Functionality

4.6

Value for money

4.5

Customer support

4.5

Price starts from

Price starts from

\--

-   Free version
-   Free trial

Price starts from

\--

-   Free version
-   Free trial

Best for

Best for

Any business managing clients and phone calls, such as dentists, doctors, optometrists, spas, chiropractors, or even car wash operators, Weave is the organizational tool all office managers need.

Best for

Medical practices across OBGYN, family medicine, pediatrics, otolaryngology, and many other specialties use Klara to improve patient experience while streamlining internal administrative workflows.

## User reviews

Pros & cons

IW

Isla W.

Product Manager

> "Being able to text clients directly from the system and have it all logged is super helpful for keeping our team organized, especially when..."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___7124872)

SC

Sarah C.

APRN

> "The phones have to be reset at least a bi weekly, customer service is difficult to communicate with and closes out problems without fixing..."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___7069521)

AJ

Amanda J.

Dental Assistant

> "Weave was a helpful tool for our practice for a while, offering solid communication features like phone integration, texting, and appointment..."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6815744)

SP

Samantha P.

Marketing Director

> "The support is extremely disappointing. Since signing up over a year ago, I’ve repeatedly reached out—via both email and phone—regarding..."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6813705)

SE

Sandra E.

Office Manager

> "I love that it is customizable to the needs of the office in terms of setting types and frequencies of appointment reminders, as well as the..."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6313864)

AA

Alex A.

Peer support specialist and drug counselor

> "Really didn’t dislike anything about this software I guess if I had to point out one thing be the appointment management was kind of..."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___7124931)

GM

Gabrielle M.

Scheduling - Marketing Coordinator

> "The platform is user-friendly, and the integration of phone, text, email, and payment features has made it easier to manage our day-to-day..."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6441716)

SE

Sandra E.

Office Manager

> "What I like the least about Weave is that it doesn't take the preferred language a patient has from OfficeMate and automatically changes that..."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6313864)

GM

Gabrielle M.

Scheduling - Marketing Coordinator

> "Weave’s automated reminders and two-way texting keep our patients informed and engaged, which helps reduce no-shows and keeps our schedule..."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6441716)

HB

Henry B.

Practice manager co-owner

> "What I actually experienced was the system was glitchy when in motion and actually froze up the phone where I had to frequently restart the..."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6791062)

JC

Jennifer C.

Office Manager

> "Being able to text/email new patient forms and updates is great and when the patient completes it, it is sent back and integrated into our..."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6313900)

SC

Sarah C.

APRN

> "The fax and office number did not port over as expected."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___7069521)

SK

Sanaa K.

Chief Clinic Manager

> "The all-in-one communication system makes patient calls, texts, and reminders seamless, improving workflow and efficiency."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6681912)

SC

Sarah C.

APRN

> "Continual, ongoing problems without an estimated date to correct the issues."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___7069521)

NL

Natalie L.

Office Manager

> "We love the appointment confirmations and reminders as well of the ease of the phone system when changing open hours, messages for days we..."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6580738)

AW

Amanda W.

Managing Optometrist

> "It can be confusing for staff members if a patients text was handled by someone else already if it is read and waiting in the inbox."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6441612)

CH

Christina H.

Owner Doctor

> "It also allowed us to work more efficiently when confirming appointments because there were times when I had to do all of that as the doc..."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6317192)

SK

Sanaa K.

Chief Clinic Manager

> "Occasional glitches and connectivity issues can disrupt operations, and the pricing feels a bit high for smaller practices."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6681912)

AJ

Amanda J.

Dental Assistant

> "In the end, while Weave served us well initially, we transitioned to a different platform that better fit our long-term needs for..."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6815744)

CM

Crystal M.

Receptionist

> "Pulling up names is sometimes hard and the faxes are hard to tell apart when they come in since it only goes by date and time"

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6313934)

CH

Christina H.

Owner Doctor

> "Weave was a huge savior to our business because it allowed me to listen to the quality of phone calls so I could train new staff remotely."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6317192)

EO

Erin O.

Professional Relations Coordinator

> "There are very few things I dislike about weave. If I had to say one thing, setting up the auto-messages to be exactly how we want is a bit..."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6580809)

SC

Sarah C.

APRN

> "I could have upgraded my free Google number for the same service."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___7069521)

SP

Samantha P.

Marketing Director

> "Overall, my experience with Weave has been frustrating and disappointing. While the platform itself has potential, the lack of reliable..."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6813705)

BM

Brazola M.

Medical Assistant

> "I love how the whole team can stay connected and assure messages are delivered."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___7079618)

CS

Cristie S.

office manager

> "Would not rely on this for payment collections (per their website, major outage with this function at the current time 07.16.2024)."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6394669)

AW

Amanda W.

Managing Optometrist

> "I also like that I can use Weave on my phone to check for patient emergencies over the weekends when our office is closed."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6441612)

CS

Cristie S.

office manager

> "Like the texting with patients (attaches to our patient database). but the wheels are starting to fall off."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6394669)

JS

Jessica S.

Admin

> "What we like about weave it was user-friendly, allows staff to send reminders and mass texts to patients is pretty amazing."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6572224)

TT

Terra T.

Director of Operations

> "Our entire experience porting over from our previous software (Podium) was a nightmare, and our "dedicated team" was unavailable during the..."

[See full review](https://www.capterra.com/p/141842/Weave/#SoftwareAdvice___6608336)

BK

Brant K.

Owner

> "The ability to communicate with patients quickly, efficiently, and professionally in multiple platforms has raised our customer service!"

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6339624)

CH

Christina H.

Owner Doctor

> "Crystal PM is also not integrated with important features like save the date reminders."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6317192)

DY

Danielle Y.

Office Manager

> "It has helped our field workers be able to communicate with customers without giving their own personal cell numbers to clients"

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6580708)

JH

Janira H.

front desk

> "That sometimes when we program auto messages there are certain times when they dont go out and we have to call the company."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6313789)

AJ

Amanda J.

Dental Assistant

> "The system was user-friendly and integrated well with our practice, which made daily tasks more efficient in the beginning."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6815744)

BH

Blake H.

Orthodontist

> "That it can't push notifications to my phone if I don't have the app open."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6441963)

SK

Sanaa K.

Chief Clinic Manager

> "A powerful tool for healthcare communication that enhances patient interaction, though it could benefit from better reliability and more..."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6681912)

TR

Thomas R.

owner

> "The bulk text messaging was disappointing because of the small size of the message allowed"

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6581010)

JC

Jennifer C.

Office Manager

> "We also love the phone system, the caller ID pops up on the screen so you're able to see all the patient information needed."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6313900)

MS

Mohamed S.

Assistant Manager

> "Cost can be a little lower, and the fax functions are not very good on mobile devices"

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6334741)

Lauren H.

Practice Manager

> "It is a great platform for scheduling and for keeping the lines of communication open"

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6871003)

KU

Kayla U.

Optical supervisor

> "Sometimes the calls won’t show up as recorder even when logged in"

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6441568)

RN

Raven N.

Practice Manager

> "A lot of customers like the easy responses to confirming appointments via text and the payment options."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6441812)

AH

Amanda H.

Office Manager

> "Not able to assign voicemails from the app"

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6441449)

LP

Linda P.

Dental Hygienist

> "I like that we can have it on our phones and are able to check our schedule outside of work."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6313809)

KS

Kristie S.

Ophthalmic Tech

> "Doesn’t store login info, and sometimes difficult to obtain new password."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6313945)

AJ

Amanda J.

Dental Assistant

> "The initial setup was smooth, and the interface was user-friendly, which made onboarding relatively simple for the team."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6815744)

SC

Sean C.

Optician

> "Occasionally it has a hard time synching after a task is completed."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6580877)

VM

Virginia M.

Office Manager

> "We love the appointment request feature and how it prompts patients for reviews."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6607952)

DM

Donna M.

Owner Veterinarian

> "Cost and the cordless phones and not enough training for my team"

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6313717)

MP

Meagan P.

Practice Manager

> "Also very nice to be able to easily upload our monthly on hold message and listen to call records as needed."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6313712)

CA

Cherie A.

Office Manager

> "Sometimes has difficulty connecting to our credit card machine."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6582247)

CM

Chanda M.

Treatment Coordinator

> "I think weave is a great tool for any office wanting to communicate with patients and team members quickly and easily. "

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6313860)

TT

Terra T.

Director of Operations

> "Features" that are half built and not meant to be used yet, despite them being launched in the software."

[See full review](https://www.capterra.com/p/141842/Weave/#SoftwareAdvice___6608336)

JG

Jessica G.

Office Manager

> "Weave is user friendly, can be used on desktop and mobile devices, and offers several products in one place."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6581076)

EL

Eryn L.

Tech Assistant

> "When it glitches or we are unable to connect"

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6442226)

DS

Darlene S.

Front Office

> "It makes it easy for sending info such as appts, directions, reminders etc..."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6443935)

MT

Mekayla T.

csr

> "Can be delayed sometimes with numbers and accounts"

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6313749)

JS

Jessica S.

Admin

> "Weave is an good choice for dental practices that need to enhance communication, reduce no-shows."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6572224)

JK

Jennifer K.

Insurance Coordinator

> "The payments post weird and under anyone's employee number, it's random."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6584676)

RN

Raven N.

Practice Manager

> "This has brought a better approach to managing high call volume with limited staff."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6441812)

GC

GINA C.

Dental Office Manager

> "We cannot upload our own consent forms."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6313872)

JG

Jessica G.

Office Manager

> "It takes a few minutes to train a new employee on the Weave system and they can start using it right away."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6581076)

BK

Brant K.

Owner

> "Not thrilled with sales team that told us we had the appointment reminders capacity. "

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6339624)

LT

Laura T.

DENTAL OFFICE MANAGER

> "I LOVE LOVE the ability to text and communicate with a patient so easily throughout the busy work day."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6443360)

MM

Mere M.

Vet Tech, Practice Manager and Receptionsit

> "The app version is not as good as the desktop or web version."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6792286)

JC

Jennifer C.

Office Manager

> "Being able to text a patient over a phone call saves so much time."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6313900)

LL

Leah L.

Study Coordinator

> "I have had issues with sending PDFs to patients."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6580811)

VL

Victoria L.

Optician

> "Communication with our patients has improved and payment processing is seamless"

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6580659)

BW

Brittany W.

Tech

> "The caller Id will sometimes not show up"

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6441470)

NH

Nicole H.

Practice Manager

> "I like that we can use the phone for texting and calls."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6304626)

CA

Cherie A.

Office Manager

> "It freezes up multiple times a day and closes itself out. "

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6582247)

JS

Jessica S.

Admin

> "It's high price, limited management features, but overall it's worth it and it works with different dental software."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6572224)

TT

Terra T.

Director of Operations

> "Many functionalities that are promised are actually not available at all."

[See full review](https://www.capterra.com/p/141842/Weave/#SoftwareAdvice___6608336)

DA

Dave A.

Crematory Operator

> "This is a great tool that allows team members to communicate with clients immediately and allows team members to look back on past..."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6187814)

SB

Stevie B.

Office Manager

> "We opted for a month long free trial for each feature which, unfortunately did not start at the same time as the onboarding person we worked..."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6169780)

DG

Desiree G.

Patient Care Coordinator

> "The ease of looking at the transcripted voicemail or listening via the app or phone is helpful as well."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6441566)

TB

Taylor B.

Optical Manager

> "I don't like when something goes wrong & we have to call customer service."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6443370)

PW

Phoenix W.

Dental Assistant

> "I can stay in the room with my patient the entire time and let the Doctor know its a great time for him to come in, so to preset anything to..."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6186613)

SG

STEVEN G.

Physical therapist

> "The caller abandoned option always confuses us."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6716276)

[View Reviews](https://www.capterra.com/p/141842/Weave/reviews/)

LL

LaWanda L.

Patient Coordinator

> "As a Patient Coordinator, Klara makes it easy to assist patients in scheduling or rescheduling appointments, shortening..."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6708691)

NP

Nisa P.

Practice Administrator

> "Most recently is with their self scheduling platform, we were to go live at the end of April and they still have not figured..."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6817738)

KE

Kate E.

Senior Revenue Cycle Advisor

> "Our billing department has two medical professional clients that utilize Klara for patient care, inquiries, appointments,..."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6716124)

CY

Corinn Y.

Medical Esthetician

> "I haven't found anything I haven't liked about klara, if I had to choose one thing it would be that it is complicating to be..."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6700870)

FS

Faith S.

Practice Manager

> "Transcribed voicemails, reduced call volume, ability to text clients and send forms, responsive and communicative support team."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6701342)

AW

Alexis W.

Site Manager

> "I also wish we could block certain patients from scheduling if they require longer appt times or have frequent no shows and are..."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6700981)

NM

Noel M.

Office Manager

> "We like our support rep and we like that it is integrated with our practice management software, When the system is down there..."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6703640)

RL

Roberto L.

Clinic Coordinator

> "The price for Klara is kinda high compared to other services and that we are not able to share images between klara and our EMR..."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6717656)

AP

Andrea P.

Medical Assistant

> "We have a call center off site who handles phone calls from patient so Klara is a great way to communicate with patients..."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6709063)

AB

ANNA B.

SCHEDULER

> "PATIENTS ARE JUST CREATING AN ACCOUNT WITHOUT KNOWING IF THEY HAVE BEEN HERE BEFORE, SO WE GET DUPLICATE OR TRIPLICATE ACCOUNTS..."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6719154)

CN

Cassie N.

Biologic Coordinator

> "I find it extremely helpful being able to see if patient's have read your messages and that you can assign a "response" to you..."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6708970)

AK

Amanda K.

Chief Operating Officer

> "The forms process between ModMed and Klara is also not as robust as it should be which results in duplicative work for the..."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6708704)

MG

Michelle G.

Operations Manager

> "I love the fact it is HIPAA compliant for us to do our Telehealth video calls and send and receive documents from patients."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6749751)

EB

Erin B.

Medical Assistant Supervisor

> "can become confusing at times with all the messages in several different mailboxes at the same time. And I wish we could..."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6709000)

BC

Becky C.

Medical Assistant

> "So I can take care of the message quickly I also like that I can copy and paste the message and put it in there charts."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6724194)

TE

Taya E.

Medical Assistant

> "This has unfortunately caused conflicts in our practice with multiple patients a week arriving to the clinic at the time they..."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6708750)

AW

Alexis W.

Site Manager

> "I like being able to send and receive attachments, have patients do their intake forms online, etc."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6700981)

IS

Isobel S.

Admin Manager

> "When the automated messages get sent out, it bumps a patients message up and we sometimes miss it."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6700803)

MA

Michelle A.

Director of Operations

> "My experience with Klara has been a very positive one that has improved our workflow, confirmations, cancellations, reschedules..."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6729013)

SW

Skylar W.

Front Desk Coordinator

> "Having to upload patient phone number from the system and you can't message the patient until that's done."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6708643)

ED

Elizabeth D.

Administrative Assistant

> "We love that this product doesn't require patients to download a separate app, it only requires a text-able phone number."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6708609)

LD

Lisa D.

Credentialing and HIM

> "Since it is web based it glitches sometimes and it is hard to tell if your message has gone out or not."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6716136)

NR

Natalya R.

Patient Service Coordinator

> "It makes it easier to communicate with patients that are unable to answer a phone call, in a way that's more secure than an..."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6708601)

JW

Jay W.

Healthcare Coordinator

> "Otherwise, no complaints other than the occasional tech issue causing some patients not to be able to access messages."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6716268)

JW

Jay W.

Healthcare Coordinator

> "I have really enjoyed saving so much time with communications since I am able to reach patients quickly and easily, and they..."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6716268)

EV

Emolee V.

Registered Nurse

> "I also have trouble explaining to patients how it works, and there is great resistance when they do not understand how to log..."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6702564)

CM

Courtney M.

Nurse Practitioner

> "I like being able to send multiple invites and see them on my home page to see who’s joined or not."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6708660)

AB

Alexis B.

Front Desk

> "Hard to merge patients together when they have multiple accounts"

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6701216)

SA

Sarah A.

Physician Assistant

> "I like the instant messaging service and the way you can see when patients have read providers’ messages."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6716573)

MD

Maria D.

cfo

> "You have to do everything on line can not speak to a human being and when you finally get someone they do not know what they..."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6708679)

KE

Kate E.

Senior Revenue Cycle Advisor

> "I love how you can assign conversations and send attachments and how it lists the patient account number!"

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6716124)

TF

Tami F.

Practice Administrator

> "That the "unread" messages from the patients go back into our inbox."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6700771)

SB

Stephanie B.

Patient Coordinator

> "I feel that patient's will respond faster to a Klara Message then if I leave a message on their answering service."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6701078)

AV

Angela V.

Medical assistant

> "The web site logs out too many times I have to log in again and again"

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6704856)

SW

Skylar W.

Front Desk Coordinator

> "Avoids "phone tag" and is great for gathering insurance and identification info prior to appointments."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6708643)

TR

Tina R.

Practice Administrator

> "Voice recognition and spelling can be inaccurate at times."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6708735)

AH

Antoinette H.

Home Physical Therapy Coordinator

> "What I like most about Klara is how I am able to send out appointment reminders to the patients in a timely manner and they are..."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6025512)

HR

Heather R.

Clinic Coordinator

> "Intake, system errors, speed of support issues."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6716102)

CY

Corinn Y.

Medical Esthetician

> "I have enjoyed my experience with Klara, it has been a wonderful, safe way to communicate with patients and follow up with..."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6700870)

JC

Johana C.

Patient support team

> "When merging accounts sometimes gives you an error"

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6700799)

LW

Lacy W.

Front Office

> "Great feature of being able to confirm patients have received and read our messages."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6708612)

AH

Andrea H.

Front Office Supervisor

> "can not send out to our patients a mass broadcast message"

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6700883)

KS

Kayla S.

Practice Manager

> "I also like that we can assign a message to a provider directly and also internally message them."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6716410)

CM

Carlos M.

Air Traffic Manager

> "What I like the least is sometimes patients don't get all their doubts solved but that's because of the big loads of messages"

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6705466)

BP

Britany P.

Administration

> "I enjoy how they provide patients with the ability to communicate via when its convenient for the patient"

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6747661)

AG

Ali G.

Certified Dermatology Technician

> "Not being able to message land lines."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6724138)

SJ

Sincerae J.

Lead Patient Coordinator

> "Klara saves time and allow effective communication between the office and the patients."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6705165)

MS

Maria S.

Receptionist

> "I cannot view when my next appointment is on the app."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6724366)

JW

JENNIFER W.

Billing Manager

> "Our patients and staff love to use Klara it is helpful for busy people to access our office in a timely manner."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6700838)

VR

Verified Reviewer

Pharmacy Authorization Specialist

> "The only thing I dislike about Klara is every time someone responds "Thank you", my group gets tagged."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6716116)

SM

Sonia M.

Admin

> "It makes communicating with patients very easy and makes workflow with scheduling a lot more clear."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6700932)

SR

Susan R.

Billing Lead

> "The online booking feature is a complete failure."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6706986)

AK

Amanda K.

Chief Operating Officer

> "I love the convenience of Klara - both to communicate with 1 specific patient or a larger group."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6708704)

AP

Andrea P.

Medical Assistant

> "I only run into issues if Klara is down or not working."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6709063)

SN

Stephanie N.

RECEPTIONIST

> "It helps me also to confirm or cancel appointments."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6724166)

VM

Victoria M.

Medical assistant

> "The bot sends too many repetitive messages."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6710702)

EP

Eva P.

office manager

> "we can communicate faster with patients and keeps the phone line less busy"

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6700833)

KS

Kylie S.

Patient Advocate

> "I do find it can be difficult for our older patient's to navigate"

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6700905)

HR

Heather R.

Clinic Coordinator

> "The texting feature is great for communicating with patients."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6716102)

KS

Kevin S.

Medical Assistant

> "I wish klara didn't automatically log out every two seconds"

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6708582)

PB

Paige B.

Optician

> "It has been a wonderful tool to send multiple messages in a very quick manner to my patients."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6700896)

GS

Greg S.

CEO

> "I do NOT like how Mod Med approaches support services for Klara."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6700786)

SW

Sheila W.

Office Manager

> "It allows us to communicate more efficiently with our patients"

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6708705)

KL

Kemisha L.

PAR

> "Some people don't know how to properly navigate klara"

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6700758)

JM

Jessica M.

Customer Service

> "I love how Klara organizes the message exchange between patients and physicians."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6676210)

AB

Aleta B.

MA

> "I have found it very confusing when myself and another nurse can see the same message. "

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6708738)

KS

Kayla S.

Practice Manager

> "It can be clunky at times but for what we use Klara for it works well for our clinic."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6716410)

SC

Sonia C.

Receprionist

> "that patient's can opt out, which can be frustrating."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6708700)

TS

Tamara S.

BILLING SPECIALIST

> "I can send a patient a quick text and I get fast responses."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6700847)

SR

Susan R.

Billing Lead

> "We feel Klara destroyed the reputation of our practice and we can not do anything about it."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6706986)

JM

Jessica M.

Customer Service

> "Klara has made patient communication more effective and my workflow easy and efficient."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6676210)

AW

Ashley W.

clinical manager certified medical assistant

> "When we see they read the message and do not respond!"

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6708640)

GS

Gayla S.

Front Office Supervisor

> "I like the convenience of messaging multiple patients with one message"

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6700812)

VM

Victoria M.

Medical assistant

> "The app signs me out too quickly."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6710702)

RH

Rafael H.

Medical Assistant

> "Klara is one of the best systems our practice has chosen to invest in for our patient care."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6708597)

NM

Noel M.

Office Manager

> "It's a little difficult to learn...not really difficult, just a learning curve"

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6703640)

KB

Kelly B.

Director of Operations Owner

> "Easy of use and reliability, prompt support, will allow you to add your own documents to text out"

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6708599)

MD

Maria D.

cfo

> "Horrible it has detroyed our practice reputation"

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6708679)

HB

Heather B.

Clinical Supervisor

> "Improved patient engagement, HIPAA compliance, Ease of use and Customizable messages"

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6706979)

ST

Shina T.

Billing Manager

> "There have been a few glitches as well that weren't followed up on thoroughly. When we uploaded our patient list to Klara, it..."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___4567648)

[View Reviews](https://www.capterra.com/p/203066/Klara/reviews/)

## User interface

4.34 (668)

[Klara](https://www.capterra.com/p/203066/Klara/)

4.61 (211)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Activity Dashboard

207

Important

AI Copilot

150

Important

API

120

Important

Weave

Top features

27/35

-   Activity Dashboard
-   AI Copilot
-   API
-   Appointment Scheduling
-   Automated Responses
-   Availability Management
-   Calendar Sync
-   Call Reminders
-   Confirmations/Reminders
-   Contact Database
-   Customizable Branding
-   Customizable Templates
-   Data Import/Export
-   Electronic Payments
-   Email Reminders
-   Generative AI
-   HIPAA Compliant
-   Mobile Alerts
-   Multi-Language
-   Multi-Location
-   Online Booking
-   Payment Reminders
-   Real-Time Reporting
-   Real-Time Updates
-   Recurring Appointments
-   Reporting & Statistics
-   Rescheduling
-   Self Service Portal
-   SMS Messaging
-   SMS Reminders
-   Social Media Integration
-   Surveys & Feedback
-   Third-Party Integrations
-   Two-Way Communication
-   Website Integration

[See all features](https://www.capterra.com/p/141842/Weave/#features)

Klara

19/35

-   Activity Dashboard
-   AI Copilot
-   API
-   Appointment Scheduling
-   Automated Responses
-   Availability Management
-   Calendar Sync
-   Call Reminders
-   Confirmations/Reminders
-   Contact Database
-   Customizable Branding
-   Customizable Templates
-   Data Import/Export
-   Electronic Payments
-   Email Reminders
-   Generative AI
-   HIPAA Compliant
-   Mobile Alerts
-   Multi-Language
-   Multi-Location
-   Online Booking
-   Payment Reminders
-   Real-Time Reporting
-   Real-Time Updates
-   Recurring Appointments
-   Reporting & Statistics
-   Rescheduling
-   Self Service Portal
-   SMS Messaging
-   SMS Reminders
-   Social Media Integration
-   Surveys & Feedback
-   Third-Party Integrations
-   Two-Way Communication
-   Website Integration

[See all features](https://www.capterra.com/p/203066/Klara/#features)

### Recognition

No recognitions have been awarded to Weave

No recognitions have been awarded to Klara

### Deployment & support

Weave

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Klara

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Weave

-   By Weave
-   Located in United States
-   Founded in 2011

Klara

-   By Modernizing Medicine
-   Located in United States
-   Founded in 2010

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[Klara](https://www.capterra.com/p/203066/Klara/)[4.61 (211)](https://www.capterra.com/p/203066/Klara/reviews/)

vs

[Phreesia](https://www.capterra.com/p/131633/Phreesia/)[4.32 (166)](https://www.capterra.com/p/131633/Phreesia/reviews/)

Contact vendor for pricing

Price

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4.6

Features

4.3

4.8

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/131633-203066/Phreesia-vs-Klara)