# Compare ServiceBox vs ServiceTitan 2026 | Capterra > Unsure of what to choose? Check Capterra to compare ServiceTitan and ServiceBox based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/136363-150053/ServiceBox-vs-ServiceTitan --- # ServiceTitan vs ServiceBox Features and Cost Comparison Last updated April 17th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: ServiceTitanServiceBox2/4 selected [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/)[4.3 (327)](https://www.capterra.com/p/150053/ServiceTitan/reviews/) [ServiceBox](https://www.capterra.com/p/136363/ServiceBox/)[4.3 (168)](https://www.capterra.com/p/136363/ServiceBox/reviews/) [## ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/)[4.3 (327)](https://www.capterra.com/p/150053/ServiceTitan/reviews/) Starting Price Contact vendor Value-for-Money 3.8 Functionality 4.2 Ease of Use 4.1 Customer Service 4 Reviews Sentiment Based on [327 reviews](#user-reviews) Positive 278 Neutral 13 Negative 36 [## ServiceBox](https://www.capterra.com/p/136363/ServiceBox/)[4.3 (168)](https://www.capterra.com/p/136363/ServiceBox/reviews/) Starting Price $35.00/month Value-for-Money 4.3 Functionality 4.1 Ease of Use 4.3 Customer Service 4.3 Reviews Sentiment JS AR Based on [168 reviews](#user-reviews) Positive 147 Neutral 20 Negative 1 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. What’s your intended use case? ## Summary * * * Features in HVAC Software Best performer 30 / 38 Only ServiceTitan - Equipment Tracking 30 / 38 Only ServiceBox - Real-Time Notifications User satisfaction User satisfaction 4.3 User reviews[327](https://www.capterra.com/p/150053/ServiceTitan/reviews/) Ease of use 4.1 Functionality 4.2 Value for money 3.8 Customer support 4.0 User satisfaction 4.3 User reviews[168](https://www.capterra.com/p/136363/ServiceBox/reviews/) Ease of use 4.3 Functionality 4.1 Value for money 4.3 Customer support 4.3 Price starts from Price starts from \-- - Free version - Free trial Price starts from $35Per User, Per Month - Free version - Free trial Best for Best for ServiceTitan is AI for the trades - a purpose-built agentic operating system automating every workflow that runs a contracting business Best for Designed for HVAC contractors, plumbing contractors, electrical contractors, commercial service contractors, industrial maintenance contractors, and fire safety contractors. ## User reviews Pros & cons DC Dominic C. GM > "The ability to build workflows that trigger based on specific tags has helped us stay organized, protect service standards, and..." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7106169) CH Connie H. Accounts Receivable > "Office personell cannot create an invoice without creating a dispatch under a technician, so don't sell a filter! " [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7090783) DC Dominic C. GM > "We’ve been able to categorize jobs, track SLAs, and create automated follow-ups in a way that keeps our team aligned and proactive." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7106169) CH Connie H. Accounts Receivable > "Does not work well with Quickbooks, takes ten times longer to process checks and invoices. " [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7090783) DC Dominic C. GM > "From dispatch to reporting, it creates clarity for the team and accountability at every level." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7106169) HL Hunter L. Office Manager > "I dislike that the updates aren't tested a million times before they go live, they often affect other aspects of the software,..." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7118580) ML Mike L. Software Integration > "The call recording feature which is linked to each customer, allows us to train our CSR team and helps to prep our technicians..." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6625271) Erik J. Owner > "Onboarding failed due to Service Titan's own delays, causing my technician to leave my business." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7145990) KK Khiana K. Customer Service Representative > "ServiceTitan helps companies stay organized and keeps you accountable as everything is recorded from phone calls to text messages..." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6749300) KH Kasey H. Owner > "It seem they are here to destroy small businesses to make more room for larger franchise" [See full review](https://www.capterra.com/p/150053/ServiceTitan/#SoftwareAdvice___7052261) ST Sasha T. Junior Digital Marketing Manager > "In terms of functionality, the advanced scheduling algorithm suggests accurate project timelines, and the full-featured dashboard..." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6587484) CH Connie H. Accounts Receivable > "Credit on accounts have locked up and I had to get tech support to fix it. " [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7090783) SK Sanjeev K. Office Administrative Manager > "The platform offers all the essential features for every department — from Accounting and Dispatching to Inventory and Pricebook..." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6770963) Logan M. Office Admin > "The biggest issue I have with ST is that some of thier features are very laggy, and are not able to be changed." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7019377) DG Dylan G. Plumber > "Service titan has been a part of my career the entire time as a plumber, it has helped me manage my different house calls and set..." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6661411) OH Oscar H. CEO > "Sometimes it feels like you are not using all the features that you are paying for." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7105432) LO Lucianna O. Office - Call Center Manager > "This data helps in making informed decisions to enhance our service." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7117357) HL Hunter L. VP of Operations > "Without proper oversight, it can become difficult to track materials accurately, leading to discrepancies in replenishment and job..." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6747022) LO Lucianna O. Office - Call Center Manager > "User-Friendly Interface: The platform is intuitive, making it easy for my team to navigate and utilize its features effectively." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7117357) AK Adam K. CFO > "Customer support can sometimes be frustrating when you are trying to get a quick fix for something but overall isnt terrible." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7107870) JR Jaclyn R. Dispatcher, ServiceTitan Champion > "They offer so many ways to dive deeper into the software and learn from each other including SparkSessions, EmberSessions and Torch..." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6631187) EP Erin P. Owner > "Then, over the course of the 12-week onboarding program (overly time-consuming), they reveal that you will be paying (thousands)..." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6500391) LO Lucianna O. Office - Call Center Manager > "It has streamlined our processes, improved customer satisfaction, and ultimately contributed to our bottom line." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7117357) TB Tyler B. President > "The reason they give you 3 months free in the beginning is because it will take minimum 3 months to figure out how to use it..." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#SoftwareAdvice___7016411) BB Ben B. Sales Manager > "It has an excellent dashboard along with analytics and reporting" [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7056444) EK Edward K. Vice President of Operations > "My experience, as I mentioned earlier, was marred by numerous flaws, headaches, and unnecessary complications." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7109808) HL Hunter L. VP of Operations > "Additionally, the automation features save time and improve accuracy, while the mobile app keeps our team connected in the field." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6747022) BB Ben B. Sales Manager > "Use of the same term for two separate functions creates confusion." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7056444) SG Summer G. Office Manager > "It would probably work great for a very large company that does a lot of service work and has complicated projects that need to be..." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7028872) DB Dawn B. Office Manager > "Payroll was a nightmare and manually entering credit cards each transaction or daily runs to the bank with deposits." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6506639) LO Lucianna O. Office - Call Center Manager > "ServiceTitan has been a gamechanger for our call center operations." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7117357) TW Trevor W. owner > "Bad. Despite years of building out the Service Titan CRM within our company I am seriously considering switching to House call pro..." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#SoftwareAdvice___6553056) Logan M. Office Admin > "ST has transformed our company, and has helped up define processes and procedures, and work more efficiently." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7019377) SG Summer G. Office Manager > "The system software was sold to us with a lot of features, but none of them actually worked for the business." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7028872) HL Hunter L. Office Manager > "Finally, after our 3rd CSM, \[sensitive content hidden\] gave us the support that we needed and she's been a rockstar for our team." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7118580) MH Makaiya H. Service Construction Admin > "Some files and photos were getting corrupted, the photo upload was a bit too grainy." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6693563) ML Mike L. Software Integration > "Though it is pricey and customer service is not great, Service Titan has really helped us maximize profit as we are able to free up..." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6625271) MS Mark S. RSM > "They reached out to me and set up a call/meeting with promises to streamline the business. Once they had gathered my information,..." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#SoftwareAdvice___6798095) MF Molly F. Admin > "We like the visibility you get with ST, you can easily locate your technician whether he is driving or working at a customers home." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6310416) EV Emily V. Administrative Manager > "The system will randomly crash and there's a delay in communication for when the functionality will be restored." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6312285) HL Hunter L. VP of Operations > "What I like most about ServiceTitan is its ability to streamline our entire workflow in one platform." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6747022) CC Charles C. President > "Chaos, Chaos, Chaos. If you want to waste your companies time and never get anywhere, never get onboarded and ultimately ever get a..." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6660926) OH Oscar H. CEO > "Love the customer service, my account manager \[sensitive content hidden\] was great everytime I needed anything." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7105432) MM Matt M. President > "We built our price book with way too much data and it overwhelmed the app." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6526849) SF Scott F. Office Manager > "They dedicate time to offer webinars and training that not only help you in the software, but help you grow your business. " [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6626384) Erik J. Owner > "I never went live and never used the service. " [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7145990) HL Hunter L. Office Manager > "It was rough in the beginning but it's getting better and it's safe to say that we are growing to like the system more and more." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7118580) OH Oscar H. CEO > "A bit complicated to set up." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7105432) JA Jennifer A. Director of Administrations > "Every quarter there are new process to devlop and new features of Service Titan that change the game, for the better. " [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6323377) ST Sasha T. Junior Digital Marketing Manager > "The mobile application built has limited capability compared to the desktop version." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6587484) JP Joshua P. Outside Sales Representative > "It kept my whole HVAC sales / install team on the same page and logged info efficiently" [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6591276) SG Summer G. Office Manager > "The cost of not only the implementation but the software price as well was more than we could justify." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7028872) KI Kristofer I. Director of Marketing > "We love how ServiceTitan assists with automating our insulation, heating and cooling company." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6309499) DP David P. Head of IT and Implementations > "Chat support, much to be desired, I know thats MOST companies, but for one that costs so much, its really annoying when the end..." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6660703) LO Lucianna O. Office - Call Center Manager > "I highly recommend ServiceTitan to any company looking to enhance their service management capabilities." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7117357) DD Danielle D. owner, manager > "I found onboarding to be challenging and wish I would have known more about what to expect" [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7105405) RS Rick S. Overhead Door Nfld. Limited > "Great product, Service Titan's service is good and helpful, also customer's love getting notifications when our technicians are on..." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6602754) SG Steven G. Senior Advisor > "The largest con for us is the price and learning curve for many of the modules. " [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6437841) ST Sasha T. Junior Digital Marketing Manager > "One area where ServiceTitan provides two groundbreaking enhancements that improve work management." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6587484) CL Carrie L. Special Projects Manager > "The inability for the office side to see how the app operates on the tech side of things." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6770756) SF Scott F. Office Manager > "Support has improved 10 fold in the last year or so and having the ember, spark, and torch network adds a ton of value!" [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6626384) AM Amber M. Dispatch > "I am not sure why payments that are deleted are still taken twice from a customer acct." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6605131) BS Brett S. Owner > "There is a good connection and communication between the office and the field because of the software." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6605722) SJ Steven J. Operations > "Takes quite a bit to on-board and learn the system due to the complexity of functions." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6553160) KI Kristofer I. Director of Marketing > "Helps us streamline so many jobs and not miss out on potential revenue." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6309499) CH Connie H. Accounts Receivable > "Administrative nightmare. " [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7090783) EK Edward K. Vice President of Operations > "I enjoy working with \[sensitive content hidden\] is always responsive and willing to assist." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7109808) JG Jonathan G. Director of Plumbing > "Reporting on numbers can become tricky at times." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6805998) SK Sanjeev K. Office Administrative Manager > "ServiceTitan is an all-in-one software solution for the HVAC industry." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6770963) TH Tina H. Office Mgr. > "Onboarding was rushed. " [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7107618) ML Mike L. Software Integration > "This allows for greater customer satisfaction leading to more reviews." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6625271) CH Connie H. Accounts Receivable > "Program is extremely expensive. " [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7090783) SK Sanjeev K. Office Administrative Manager > "It can help a small organization grow and scale to new heights." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6770963) BL Brandon L. Service Manager > "It is a bit difficult at times to get reports the way I want them." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6605367) JK Jeff K. Electrical Manager > "ServiceTitan has been instrumental in organizing our business. " [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6817558) CL Carrie L. Special Projects Manager > "It makes it difficult to troubleshoot when a tech has a question." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6770756) JP Joe P. GM > "Invest in this software and use it to scale your business." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#SoftwareAdvice___6338398) Aaron R. Operations Manager > "They also didn't follow through with their obligation to help with a number items outlined in the contract. After my customer..." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#GetApp___6093320) EV Emily V. Administrative Manager > "The release notifications that highlight new features." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6312285) LD Luke D. Business Systems Manager > "At times the support staff aren't helpful, and I have already tried most of the troubleshooting steps they suggest. " [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6667716) [View Reviews](https://www.capterra.com/p/150053/ServiceTitan/reviews/) JS Joel S. Sales Marketing Lead > "We have been able to capture everything from Notes, 3rd Party Quotes, and Photos of our job sites to make it easier for our Sales..." [See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___6819368) BS Benjamin S. Owner > "With any software that allows so many intricacies, it is inevitable that after a long duration of diving deep into utilizing all of..." [See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___6816318) AR Anna R. Client Coordinator > "It's met our needs in that it allows us to have a live database that our technicians and our office can see at the same time so that..." [See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___7032539) TW Todd W. general manger > "emails sent out end up in spam for a lot of our existing clients, meaning they do not pay their invoices without extra manual work." [See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___6884226) GV Gary V. HVAC senior service technician > "I like the fact that along with adding the information on the job that it also includes the labor and the appropriate purchase order..." [See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___6816864) TB Tyler B. HVAC > "The result is still confusion, wasted time, duplicate or erroneous entries of notes or units that admins will need to override and..." [See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___6821623) KV Kurt V. Assistant Plumber > "It has a wide range of features for scheduling your weeks, you can log your time in jobs sites, job site info, job location info and..." [See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___7032272) CM Claudette M. Bookkeeper > "not great for businesses that have retail & service type sales - having to create a work order for an over the counter sale takes..." [See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___6580451) TG Tarek G. Manager > "I also appreciate how it integrates work orders with quotes and invoicing, as well as its ability to synchronize with various ERP..." [See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___7032777) HT Hau T. Service Manager > "Software only work online, so if you have no internet or cell coverage you won't be able to do anything." [See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___6874173) JJ Jocelynn J. Plumbing Heating Mechanical > "Service Box works well with Sage Accounting when syncing invoices instead of manually inputting into Sage, all we have to do is sync..." [See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___6874045) TB Tyler B. HVAC > "The app feels like an early access/beta that still needs a lot of polishing, yet I haven’t seen a useful update in over a year and a..." [See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___6821623) FZ Frank Z. Electrician > "it helps me to put hours and notes more efficiently, easier to review the notes when i need to, and also it keeps the info forever" [See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___7032240) JJ Jocelynn J. Plumbing Heating Mechanical > "At this time I do not have anything to address that we least like. If we have any issues on the app they get back to us and help fix..." [See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___6874045) AR Anna R. Client Coordinator > "I like that the program allows us to keep records of our customers and their equipment all in one place." [See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___7032539) CD Connor D. Foreman tower technician > "Aswell as not being able to input when offline to be automatically updated in when returning online." [See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___6474878) CB Curtis B. General Manager > "It has saved me and our staff thousands of hours, as well as eliminated errors in our workflow which used to be Excel-based." [See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___6884190) HT Hugo T. Estimator Project Manager > "For example, when I send an email, I want to remove the WO document, but it is not allowed." [See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___6586858) TF Tony F. Owner > "The system also integrates well with other tools, like our invoicing processes, further streamlining our workflows." [See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___6579895) BE Bryan E. Service Manager > "Sometimes the mobile interface can be touchy or clumsy by touching the wrong link or button." [See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___6690857) CB Cam B. Operations Manager > "It’s highly customizable, allowing us to tailor it to our specific needs, and their communication about updates is excellent—we..." [See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___6597050) TB Tyler B. HVAC > "The flow and layout is often archaic and difficult." [See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___6821623) TL Trevor L. Construction Electrician > "I came from a paper copy company to a service box company, the learning curve wasnt too stessful or time consuming; over a few weeks..." [See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___6873369) JV Justin V. HVAC tech > "Font is small and makes it difficult to read." [See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___6817849) SO Stefanee O. Office Admin > "A bit of a learning curve at first, but once you are using the system, its a solid tool for managing service-based work." [See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___7042478) HT Hau T. Service Manager > "It has PM feature but is not very robust." [See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___6874173) TF Tony F. Owner > "ServiceBox offers an intuitive platform, enabling our team to quickly adapt and efficiently manage tasks without extensive training." [See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___6579895) CD Connor D. Foreman tower technician > "The app seems quite useless, you can't do anything with it without opening the webpage." [See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___6474878) TF Tony F. Owner > "Overall, Service Box has allowed us to be more efficient and responsive to our customers’ needs, which is invaluable in a service..." [See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___6579895) AD Adam D. Refrigeration mechanic > "Sometime hard to find notes on specific equipment" [See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___6579500) CB Cam B. Operations Manager > "Another bonus is its ability to link with accounting software (though we haven’t taken advantage of this feature yet, but it’s..." [See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___6597050) SO Stefanee O. Office Admin > "Customer service was always hit or miss." [See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___7042478) GH Greg H. President > "The mobile app allows our guys to check and work from anywhere." [See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___6581185) BB Brian B. Owner > "Very often photos that are taken disappear off the mobile appHave to type a job in a few times before it is recognized on the..." [See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___4362152) TG Tarek G. Manager > "Overall, I would say I’m partially satisfied, given the type of work we do (mainly service work and new installation projects)." [See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___7032777) TF Tony F. Owner > "It is difficult to use." [See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___6579895) JS Joel S. Sales Marketing Lead > "ServiceBox has been a huge factor in our productivity in our company." [See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___6819368) AK Ahmad K. Director > "sometimes the mobile app is not doing what it is supposed to do ." [See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___3849645) Maxine L. BD Manager > "The biggest pro for us is they fully integrate with Sage 50 Canada." [See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___6873393) JS John S. Labor Forman > "I have to click through several buttons and screens to get to places I want to go in the app When I want to go back a page, it takes..." [See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___2411941) JJ Jocelynn J. Plumbing Heating Mechanical > "The app is easy to learn as it usually only takes a few hours to go over and figure out what information goes where." [See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___6874045) GB Greg B. Wastewater Operator > "The app does crash every once in a while when trying to upload photos to benchseets the screen will go all black and I have to force..." [See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___2426451) JV Justin V. HVAC tech > "It’s easy to share customer and job site information with other technicians." [See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___6817849) TC Tanya C. Administrative Assistant > "there is not much option of customization like we can not customize the layout of invoices or workorder" [See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___2411592) EH Edvard H. Co owner > "I like that service box is integrated with quick books." [See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___7032203) SH Sara H. AR/AP > "The search feature is not reliable due to how it sorts through keywords." [See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___2411698) TF Tony F. Owner > "Being mobile is critical for me as the owner, and Service Box makes this possible." [See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___6579895) JL Jeff L. Owner > "Some issues with glitching on mobile platform (on occasion) needs some additional features" [See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___2414102) PR Phoebee R. Office Administration > "I find Service box to be easy to use and understand and if there is a problem someone is always available to help and answer your..." [See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___7033657) CS Clayton S. Electrician > "Hit the check in or out and the submit button sometimes don’t respond and sits in loading" [See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___2411910) EH Edvard H. Co owner > "I like that a lot of our business needs are under one platform" [See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___7032203) MG Matthew G. Technical Team Lead > "Doesnt show what needs to be replaced with ease, need to comb through the list, no indicator is available" [See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___2420312) JS Jeremy S. Electrician > "My experience has been largely positive with very few hiccups or steep learning curves." [See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___6816443) PP PETER P. president > "some items re hard to find, for example, changing client information once it has been set up" [See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___2420854) TS Travis S. Manager IT > "For the most part, it's good it helps keep our company organized and on track and the price is not bad either." [See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___6602992) SH Sara H. AR/AP > "It is not what we thought it was going to be and does not function how we'd hoped." [See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___2411698) TF Tony F. Owner > "This flexibility allows me to stay connected to the business no matter where I am." [See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___6579895) SH Sara H. AR/AP > "Too small and clustered." [See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___2411698) LO Lia O. Vice President > "Pricing is very affordable - considering the amount of time saved when implemented." [See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___6816347) LK Lucas K. Foreman > "We have difficulty seeing where the other workers are." [See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___2426443) JJ Jocelynn J. Plumbing Heating Mechanical > "I strongly recommend if you don't have Service Box get it, the cost is very fair and well worth it in the long run." [See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___6874045) RS Roger S. Office Manager > "It is really larger and more complicated than we need! " [See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___2426454) [View Reviews](https://www.capterra.com/p/136363/ServiceBox/reviews/) ## User interface 4.34 (327) [ServiceBox](https://www.capterra.com/p/136363/ServiceBox/) 4.32 (168) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features ServiceTitan 30/38 - Accounting - Activity Dashboard - AI Copilot - API - Billing & Invoicing - Calendar Management - Communication Management - Customer Database - Customer Portal - Customizable Forms - Data Import/Export - Dispatch Management - Document Storage - Electronic Payments - Electronic Signature - Equipment Tracking - Generative AI - Inventory Management - IoT Device Management - Job Costing - Job Tracking - Location Tracking - Maintenance Scheduling - Mobile Access - Predictive Analytics - Quotes/Estimates - Real-Time Notifications - Reminders - Reporting & Statistics - Routing - Scheduling - Service History - Technician Management - Third-Party Integrations - Time & Expense Tracking - Timesheet Management - Workflow Management - Work Order Management [See all features](https://www.capterra.com/p/150053/ServiceTitan/#features) ServiceBox 30/38 - Accounting - Activity Dashboard - AI Copilot - API - Billing & Invoicing - Calendar Management - Communication Management - Customer Database - Customer Portal - Customizable Forms - Data Import/Export - Dispatch Management - Document Storage - Electronic Payments - Electronic Signature - Equipment Tracking - Generative AI - Inventory Management - IoT Device Management - Job Costing - Job Tracking - Location Tracking - Maintenance Scheduling - Mobile Access - Predictive Analytics - Quotes/Estimates - Real-Time Notifications - Reminders - Reporting & Statistics - Routing - Scheduling - Service History - Technician Management - Third-Party Integrations - Time & Expense Tracking - Timesheet Management - Workflow Management - Work Order Management [See all features](https://www.capterra.com/p/136363/ServiceBox/#features) ### Recognition ServiceTitan is recognized as a top-rated tool in 5 Capterra Shortlist reports ServiceBox is recognized as a top-rated tool in 1 Capterra Shortlist reports ### Deployment & support ServiceTitan Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ServiceBox Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details ServiceTitan - By ServiceTitan - Located in United States - Founded in 2012 ServiceBox - By Jobbox Software - Located in Canada - Founded in 2011 ## Popular Comparisons 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