# Compare Service Fusion vs FieldPulse 2026 | Capterra > Unsure of what to choose? Check Capterra to compare FieldPulse and Service Fusion based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/135788-153475/Service-Fusion-vs-FieldPulse --- # FieldPulse vs Service Fusion Features and Cost Comparison Last updated May 7th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: FieldPulseService Fusion2/4 selected [FieldPulse](https://www.capterra.com/p/153475/FieldPulse/)[4.6 (439)](https://www.capterra.com/p/153475/FieldPulse/reviews/) [Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/)[4.3 (308)](https://www.capterra.com/p/135788/Service-Fusion/reviews/) [## FieldPulse](https://www.capterra.com/p/153475/FieldPulse/)[4.6 (439)](https://www.capterra.com/p/153475/FieldPulse/reviews/) Starting Price Contact vendor Value-for-Money 4.5 Functionality 4.4 Ease of Use 4.5 Customer Service 4.7 Reviews Sentiment Based on [439 reviews](#user-reviews) Positive 409 Neutral 18 Negative 12 [## Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/)[4.3 (308)](https://www.capterra.com/p/135788/Service-Fusion/reviews/) Starting Price $245.00/month Value-for-Money 4.2 Functionality 4.1 Ease of Use 4.3 Customer Service 4.3 Reviews Sentiment JB BM TW Based on [308 reviews](#user-reviews) Positive 263 Neutral 20 Negative 25 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 6,103 reviews from field service management software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 85%Fit Not enough reviews Feature ratings Mobile Access 4.5 Scheduling 4.6 Billing & Invoicing 4.5 Quotes/Estimates 4.5 CRM 4.0 77%Fit Feature ratings Mobile Access 4.0 Scheduling 4.4 Billing & Invoicing 4.1 Quotes/Estimates 3.9 CRM 3.7 User satisfaction User satisfaction 4.6 User reviews[439](https://www.capterra.com/p/153475/FieldPulse/reviews/) Ease of use 4.5 Functionality 4.4 Value for money 4.5 Customer support 4.7 User satisfaction 4.3 User reviews[308](https://www.capterra.com/p/135788/Service-Fusion/reviews/) Ease of use 4.3 Functionality 4.1 Value for money 4.2 Customer support 4.3 Price starts from Price starts from \-- - Free version - Free trial Price starts from $245Flat Rate, Per Month - Free version - Free trial Best for Best for FieldPulse is an all-in-one business management solution for field service teams. It brings scheduling, invoicing, CRM, and job tracking together in one easy-to-use platform. Best for Service Fusion is used by HVAC contractors, plumbers, electricians, appliance repair services, locksmiths, landscapers, cleaning services, and field service contractors. ## User reviews Pros & cons Ghanshyam S. JE Project Manager > "The scheduling and real-time status tracking features delivered the most immediate value I could assign, monitor, and follow up on tasks from a single dashboard without..." [See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7140032) SD Sherilynne D. Owner > "The system is clunky, with poor interconnection between components (services, estimates, invoices, purchase orders), requiring staff to have to click on multiple locations..." [See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7127322) JD Jeremy D. Operations Manager > "There are so many customization options available that it allows us to tailor everything to fit exactly how our business operates. Whether it’s workflows, job tracking, or..." [See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7136750) SK Stanley K. Plumber > "We are currently hindered by the lack of Canadian financing options like Acorn and an unsustainable $1,500 transaction limit on CardConnect that fails to accommodate our..." [See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7103320) KS Kim S. Office and Accounting Manager > "I like that it is user friendly, has an awesome and responsive customer support team, and diverse features that make it a one stop shop for estimating, invoicing, scheduling..." [See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7087983) SK Stanley K. Plumber > "Furthermore, the permission settings are far too restrictive, lacking the granularity to allow Team Managers to create forms, while the Operator AI has proven less accurate..." [See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7103320) CM Christi M. Bookkeeping > "What I like most about FieldPulse is the quick responses from customer support, and the ability to use templates for invoices." [See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7097455) JV Jessica V. Managing Partner > "We still haven't quite been able to successfully sync FieldPulse with Quickbooks Online, mostly because of over a decade of pre-existing Client Lists from 2 different..." [See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7130471) AZ Andrew Z. Operations Manager > "FieldPulse has allowed us to better track and maintain our field services for less monthly costs than our old software." [See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7102937) AA Astrid A. Dispatch > "Some downsides include not having a feature to help our plumbers write estimates or invoices, but we know this will come with time." [See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7097329) DM Davis M. Owner > "Our account rep, \[sensitive content hidden\], didn’t just troubleshoot things, he dove deep into our customer journey and helped us to create a process map that would help..." [See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7043801) Ramsey R. Chief Growth Officer > "That's not a minor UI glitch - that's a trust-destroying problem when you're sending quotes to real customers." [See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7119417) DS David S. Owner > "the best part about FieldPulse is the scheduling and work orders all being in one place and accessible from the app anywhere I am. " [See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7081026) AW Alexis W. Office Manager > "The reporting is not user friendly, it takes about an hour to find the report you need and about another hour for the report to run." [See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7093302) Pratul S. Development Manager > "The scheduling and client management features were especially useful for keeping work organized and ensuring smoother execution across day-to-day operations." [See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7140052) BS Brian S. General Manager > "Multiple calls in to cancel before first year was up and after 14 emails we are told we have to continue to pay for when we will not be using." [See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7133137) AS April S. Showroom Sales Manager > "User permissions and access controls make it feel secure, and I’m comfortable storing customer information, invoices, and signatures in the system." [See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7093454) DS David S. Owner > "For example, the option to have the customer pay online randomly quit working even though we were selecting that option. " [See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7081026) Ghanshyam S. JE Project Manager > "Overall it is a capable and reliable field service management tool that brought measurable structure to how I handle operational coordination at India Glycols Limited." [See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7140032) VR Verified Reviewer Inventory Management > "This can slow down job updates or prevent certain actions from saving on the first try." [See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7087400) MG Matthew G. Electrician > "The customer service is top notch, the app does everything we need, and we are able to organize everything from small service calls to large rojects all in the same software" [See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7033510) SK Stanley K. Plumber > "The current platform experience for Canadian customers feels like an afterthought, characterized by significant operational gaps and system instability." [See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7103320) JC Josh C. Electrican > "Having the phones ring through the app and the ability to seamlessly transfer the details of customer calls into creating new customers and setting up appointments have very..." [See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___6846477) AV Alita V. Commercial Estimator > "Additionally, troubleshooting issues between the two systems can be time-consuming and may require assistance from support, which slows down workflow and affects overall..." [See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___6829843) BB Bradley B. Operations Manager > "I think Fieldpulse is a great service tool for our company using its scheduling features to assign jobs to our project managers and then have them be able to assign the jobs..." [See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___6884186) ES Exel S. Assistant Project Manager > "Search engine at times does not work well when trying to find proposals or work orders." [See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7132918) Pratul S. Development Manager > "What I liked most was how it brought scheduling, client management, task tracking, and team coordination into one system." [See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7140052) JL Jose L. Owner > "We specifically asked for two user accounts and a limited account which they still charge you 15 to 20 dollars after trying to use the program and not being able to make it..." [See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___6715938) JB Jeremy B. President > "Field Pulse has been a very good asset to our 30 year electrical business as we transition from primitive ways of processing all aspects of our daily work flows." [See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7099342) BP Bonnie P. Owner > "I do not like that it takes 3 days for payments, I really need instant payouts, If I switch from field pulse in the future that will be the only reason why." [See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___6815972) Amy K. Permit Coordinator > "She has given our team dedicated attention, providing clear communication and thoroughly researching solutions to support our project management and SOP needs." [See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7060919) TS Tammy S. Dispatch > "Scheduling and navigating screens not user friendly also there appears there should be more buttons inside of a work order" [See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7080178) Pratul S. Development Manager > "This made it easier to maintain visibility across ongoing work and reduced the confusion that often comes from using multiple tools for different parts of the process." [See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7140052) AZ Andrew Z. Operations Manager > "Moving from Estimates to Jobs to Invoices still feels a bit disjointed." [See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7102937) PL Paul L. Owner > "I like that it is an all in 1 work flow CRM from lead tracking to maintenance contracts to a payment portal." [See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7092922) BS Brian S. General Manager > "Difficulties canceling services, automatic contract renewals, and charges continuing." [See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7133137) AV Alita V. Commercial Estimator > "What I liked most about Field Pulse is its user-friendly interface and how easily it streamlines scheduling, job management, and invoicing all in one platform." [See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___6829843) LP Larry P. Operations Manager > "Some of the functions are not very intuitive and don't make sense in the work flow of a customer service company." [See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7074860) DR Dan R. President > "Integration into other systems such as payments, ERP, etc allow for seamless business processes." [See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7090456) JS Julie S. service coordinator > "It seems to be slow moving recently and this causes a lot of frustration when trying to complete information on our jobs." [See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7118845) AZ Andrew Z. Operations Manager > "The scheduling tools have been key for keeping our teams working together from sales to field services all the way to accounting." [See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7102937) JS Julie S. service coordinator > "I don't like that you have to exit out of job by back arrow until you get to a job again after moving from that screen." [See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7118845) AZ Andrew Z. Operations Manager > "FieldPulse Payments has been a positive experience for our customers adding the convenience of immediate pay to our invoices." [See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7102937) KB Kirill B. CEO > "Minor interface glitches, sorting of fields/columns." [See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7105836) VR Verified Reviewer Inventory Management > "It keeps jobs organized, makes scheduling easier, and helps track customer information without the usual headaches." [See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7087400) BR Brent R. Service Manager > "QBO is the main limiting factor to the integration and it limits a lot of capabilities on the field pulse side." [See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___6843308) TW Tyler W. General Manager > "It’s especially helpful for keeping our field team aligned with the office, which has improved efficiency and communication across the board." [See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7136341) VR Verified Reviewer DevOps > "Mobile app performance can occasionally lag during heavy usage." [See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7134070) ES Emily S. Owner and COO > "Field Pulse also offers great options for communicating with customers and technicians while keeping it all within Field Pulse." [See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7112144) ES Exel S. Assistant Project Manager > "There is nothing in the system to let you know the proposal or work order may be a duplicate." [See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7132918) PM Paula M. Service Lead > "One of the standout features for me has been the customer support—any time I’ve had a question or run into an issue, the support team has been responsive, knowledgeable and..." [See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7124141) KB Kirill B. CEO > "Emails don't always find my customers and invoices get deferred." [See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7105836) EG Ethan G. Field service manager > "Fieldpulse has a large variety of categories that allow me as a service manager to better plan the schedules for our employees." [See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7009389) DS David S. Owner > "There are random glitches where certain things stop working/ don't work. " [See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7081026) LC Luke C. Technician > "One of the biggest benefits is the increased efficiency—it’s helped us miss fewer appointments because we have better visibility of our schedules and job statuses." [See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___6831476) ML Michael L. Director of Service Operations > "Some of the repetitive/similar terminology makes it hard to differentiate but is being referred to." [See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7103058) AO Alethea O. Admin manager > "Quick response and awesome customer support. As a small family owned business having people who are quick to respond to an email text and call is super helpful!" [See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7061443) JL Jose L. Owner > "First the salesperson \[sensitive content hidden\] misled us by telling us the software did what we needed it to do after we explained how our process works he told us the..." [See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___6715938) VR Verified Reviewer DevOps > "It has helped streamline scheduling, manage field teams efficiently, and improve overall workflow." [See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7134070) JS Joseph S. Owner > "Navigation around the system needs to be better. When I make an estimate, invoice, asset, or anything really, once it is saved I need to click back to the starting point to..." [See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___6795752) RR Ruben R. Department Mangaer > "My guys enjoy the real live updates and the notification the office staff gets when changes are made." [See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7043909) SD Sherilynne D. Owner > "Very slow processing, causing the system to freeze quite often." [See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7127322) MB Malachi B. Vice-President > "Their customer support is fantastic, the software is feature packed, the client communication feature is a huge game changer for the way we do business." [See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___6851320) RL Rob L. Owner > "There’s no way around it, it’s not cheap. But neither am I. I can’t expect my customers to spend more money on quality if I’m not willing to do the same." [See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7130227) BW Branden W. Residential Service Plumber > "From scheduling, estimating, invoicing & interacting with my residential plumbing service customers, I look like a pro when using Field Pulse on my tablet." [See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___6788328) MM Margaret M. Owner > "Turning estimates into invoices is confusing - sometimes the estimate says open and a new job # is open. " [See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___6827520) JH Jake H. Owner > "The mobile app is great for our technicians, letting them update jobs and create invoices on the go. Plus, it integrates easily with other tools and offers responsive..." [See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___6509985) NC Nicole C. Accounting and Administrative Coordinator > "Occasionally we run into syncing issues with QuickBooks." [See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7116120) Ghanshyam S. JE Project Manager > "The platform is clearly built with scalability in mind, which means some features feel more comprehensive than my current needs require." [See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7140032) KN Kailani N. VP, Office Manager > "I don't like that it takes the main persons contact information and is tied to each invoice instead of being able to change it to the corresponding project manager or..." [See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___6757622) JB Jeremy B. President > "It has helped in streamlining it with full team collaborations and transparencies across departments." [See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7099342) VR Verified Reviewer General Manager > "Load times are sometimes slow and occasionally you have to refresh the page to get it to load properly." [See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___6872916) TW Tyler W. General Manager > "It has streamlined a lot of our day-to-day processes and helped bring more structure to our operations." [See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7136341) AH Aaron H. Owner > "I have had issues with price, flexibility in changing my setup." [See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7110376) LT Lori T. Accountant > "It’s made a big difference in how we manage our day-to-day operations — everything from scheduling to invoicing is more organized and efficient." [See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7008960) SH Sheila H. Dispatch > "The merge process is confusing to me, although it has been explained clearly I am usually unsure I am doing it correctly" [See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7075670) JB Jamisen B. Director of Technology and Operations > "It has also made dispatching, invoicing, and estimates, all much easier to create and follow up on." [See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7044848) EO Elizabeth O. Operations Manager > "I do not like how simplistic the invoices look to our customers." [See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7107248) DM Darrin M. Owner > "I like the ability to customize the forms to show what is needed and even to create our own forms to suit our needs. " [See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___6498197) DL Danielle L. Operations manager > "Sometimes the platform runs slowly and takes some time to load." [See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7047316) [View Reviews](https://www.capterra.com/p/153475/FieldPulse/reviews/) JB Johnathan B. Business Manager > "The setup process was easy, the support team has been responsive and helpful, and the software has provided many features that..." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7131436) AG Andrew G. Production Manager > "After all they produce software for managing relationships and billing clients but they can't allow their own clients to access..." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7020270) BM Bobby M. Owner > "The ability to have all of the most important functions of my business in one software that also automates customer communication." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074207) PW Pam W. Owner and Office Manager > "Service Fusion's reporting is useless, as it's impossible to run a valid report on all active service/maintenance plans." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7131495) TW TRAVIS W. Service Manager > "The platform is user‑friendly, and once everything is set up, it streamlines scheduling, dispatching, and customer communication." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7079054) PW Pam W. Owner and Office Manager > "You can't run job reports, for example, to be able to determine how long it takes us to complete a job." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7131495) JW Jim W. Operations Manager > "It is accomplishing or primary goal which was to create a record of jobs past so that we can reference them inthe future which is..." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7075829) RP Rick P. President > "Being unable to view "ALL" the PM Jobs for each month in a LARGE VIEWABLE WINDOW sucks!" [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7075403) CM Chelsea M. Office Manager > "I like the customer support, and that our technicians can add notes and photos in real time." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074813) TB Tony B. Account Executive > "I have not been able to figure out if there is a way to search for customers based on geographic location." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074190) TW TRAVIS W. Service Manager > "Having customer history, job notes, and quotes in one system improves response time and accuracy." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7079054) MC Michael C. Manager > "Task" items mysteriously delete themselves from the schedule. But the real issue is our data. " [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7105357) JM John M. Operations Manager - Service and Special Projects Division > "Latest updates to the app and backend have resulted in a smoother operating experince, this app is definetly on the right track." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7133246) RS Rebecca S. Office Manager > "When doing progress billing it is not easy to add late fees to the last invoice paid. " [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074164) SH Sharon H. Office Administrator > "Service Fusion provides good value for money, easy to use for the entire team, prompt and helpful customer support, and employee..." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074932) AS Ashley S. service coordinator > "the customizable document feature is lacking." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7131499) EG Ed G. Sales Management > "Very satisfied, very easy to navigate, the menu is clear and precise, reports function works very well I like it you can search..." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7108434) GK Gary K. Owner > "The dashboard does not let you see the backend info with a click." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7131520) TW TRAVIS W. Service Manager > "Mobile app access keeps field techs aligned and reduces back‑and‑forth emails or calls." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7079054) IK Ilan K. President > "Poor customer support, bad UX/UI, poor customization." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7131449) SS Stacey S. Owner, accounts payable, admin > "I love that they have a phone system that works over the internet, loads of additional features such as inventory tracking,..." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6562721) DC Daniel C. Service Manager > "After last upgrade the web site has slow page boot up." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074799) PW Pam W. Owner and Office Manager > "We have found some work arounds and still do many things manually because we often don't have time to be messing with software..." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7131495) CA Chris A. Territory Manager > "Moving to new pages and functions having it go off needs to stop!" [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074310) AG Alfred G. sales manager > "i like the schedule, its friendly usage and the billing is good, payments and invoice is good , communication ifs good" [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7095807) CY Chad Y. Sales > "system is very user friendly, The support-help could be better, I don't like the online help request function." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074390) DM Duane M. Cabinet And Appliance Manager > "I like the overall layout, and being able to color code the jobs for an easy visualization. " [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074179) GS Gregg S. Director of Operations > "It is just very slow to update the software or add meaningful features. " [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7131562) DC Daniel C. Service Manager > "I use Service Fusion daily to track and complete task with great confidence and accuracy. " [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074799) AG Andrew G. Production Manager > "Then they refused to make the switch and started to deactivate my team's accounts, meanwhile our team is trying to get ahold of..." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7020270) JH John H. Owner > "I find the software overall very easy to use, and not being huge on using a computer I find it simple to look up our customers to..." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074151) MJ Melissa J. Business Manager > "Nobody has resolved our issue in our almost-two-years with SF of syncing. " [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074166) BS Brandy S. Office Manager > "The dispatch grid is nice to see everything and being able to customize what things it shows is great." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7132103) JW Jennifer W. Customer Relations Manager > "Some of the updates that have caused issues with the program." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074147) MJ Melissa J. Business Manager > "The Jobs Dashboard and Estimates Dashboard make it so easy to find the information we are looking for." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074166) BH Breanna H. Builder Relations Manager > "I have experienced the dispatch page not loading at times." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074216) JH John H. Owner > "I appreciate how easy it is to generate a PO#, and the ability to email it to any of our vendors to get the order placed." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074151) GS Gregg S. Director of Operations > "We have a lot of areas that do not have a good signal." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7131562) AS Ashley S. service coordinator > "The amount of users (unlimited) for the cost, is the best value for money in comparison with similar software." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7131499) BS Brandy S. Office Manager > "They have taken up to a year and a half to fix an issue on their end." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7132103) PG Paul G. Director of Operations > "Everything you need for a CRM is easily accessible via the app or the online dashboard. " [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7131481) MC Michael C. Manager > "Customer service is virtually nonexistent. " [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7105357) LE Leisa E. Administrative Assistant > "It is very detailed and helps keep my day-to-day task organized." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074148) SS Stacey S. Owner, accounts payable, admin > "At first we were excited about the new platform, but after four months of paying for our current platform (Jobber) and Service..." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6562721) JH John H. Owner > "It's very easy for me to update an existing customer, or to add a new customer to the system." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074151) CR Carina R. Accounts Receivable > "not been able to void invoices, the service management agreement does not detail anything this feature should be able to tell me..." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6280870) PW Pam W. Owner and Office Manager > "The most recent search update and notifications are a huge improvement!" [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7131495) SS Stacey S. Owner, accounts payable, admin > "Even more disappointing that they have no way to migrate job history and it took us four months and so far about 4k to find out." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6562721) RS Rebecca S. Office Manager > "Love the communication with the customer through emails and text message. " [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074164) SS Stacey S. Owner, accounts payable, admin > "We've spent a lot of time working on getting it set up but can't continue investing time and money into a program that doesn't..." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6562721) PW Phil W. Admin > "Improvements to mobile app and features added to enhance app" [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7132405) SS Stacey S. Owner, accounts payable, admin > "Even last week when they charged our card for $2500 with zero explanation (I can only assume it's for the next three months) and..." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6562721) PK Pavan K. Project Manager > "Over all its good. but if you can speed up the pages opening time, that would be great." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7076819) SS Stacey S. Owner, accounts payable, admin > "The breaking point came yesterday when we discovered much to our chagrin that the job history could not be migrated. " [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6562721) PW Phil W. Admin > "You are trying to be more responsive to issues, current & improving responsiveness." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7132405) AN Albert N. President > "Service call a.i. needs a lot of work for a new set up and to many missed calls as customer service told me that if i didn't like..." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6280913) MC Miriam C. Office Manager > "It has truly simplified our workload and schedules. " [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074710) JL Jessica L. Project manager > "Reports are not easy to use." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074146) AS Ashley S. service coordinator > "Onboarding was great, and fairly easy data import, the cost is budget friendly especially with unlimited users." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7131499) SS Stacey S. Owner, accounts payable, admin > "Really disappointing customer service and trying to cancel is turning out to be incredibly difficult! " [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6562721) EG Ed G. Sales Management > "Very easy to create an estimate as well as converting an estimate into a job" [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7108434) AW Andrea W. Administrative Assistant > "The scheduling and reporting features are sometimes skewed if the date is not entered correctly." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6281846) PW Pam W. Owner and Office Manager > "Hoping Service Fusion keeps its promise to keep updating their system." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7131495) JP Jamie P. Project Engineer > "Document set up and formatting is a major challenge, especially if you have a lot of info for a small space." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6280995) JM Julie M. Business Development > "The speed on the desktop has gotten faster, which is great. " [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7131454) PB Paul B. Member > "Also getting our text numbers back to our main number not a 888 number still is a problem." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6280843) CM Chelsea M. Office Manager > "Invoicing directly from the software is great" [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074813) EV Elizabeth V. Accounting > "Can not take payments for multiples locations at the same time if they are separate accounts." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6280837) GK Gary K. Owner > "We are using most every feature and look forward to long awaited upgrades." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7131520) SS Stacey S. Owner, accounts payable, admin > "Rather than throw good money after bad, we're pulling the plug. " [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6562721) CY Chad Y. Sales > "converting estimates to orders very easy" [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074390) LJW Lila J W. Broker > "We signed up because their sales people told us that their system would work for what we needed. After we signed up and paid..." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___5091621) JM John M. Operations Manager - Service and Special Projects Division > "With an expanding team we are experiencing good value for the money we are spending." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7133246) LJW Lila J W. Broker > "We will never use or recommend this service. If their sales force can not be honest upfront and the administration will not..." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___5091621) CA Chris A. Territory Manager > "Very easy to navigate and the estimating function is a game changer!" [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074310) AD Alex D. Administrative > "Also, our customers in QB had customer numbers in front of their names, and its an ongoing issue with the integration tool not..." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___4631433) CY Chad Y. Sales > "scheduling is easy and adaptable with changes" [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074390) AL Adam L. President > "The new company leadership is unethical." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#SoftwareAdvice___6508225) CA Chris A. Territory Manager > "Field workers also love the convenience in the field." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074310) SJ Steven J. Operations > "Customer support was not very responsive." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6553188) [View Reviews](https://www.capterra.com/p/135788/Service-Fusion/reviews/) ## User interface 4.60 (439) 4.27 (308) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Accounting Integration 207 Important Activity Dashboard 150 Important Activity Tracking 120 Important FieldPulse Top features 41/45 - Accounting Integration - Activity Dashboard - Activity Tracking - AI Copilot - AI Summarization - Alerts/Notifications - API - Billing & Invoicing - Calendar Management - Chatbot - Contact Database - Contract/License Management - CRM - Customizable Fields - Customizable Forms - Dispatch Management - Documentation Management - Drag & Drop - Electronic Signature - File Storage - Forms Management - Generative AI - GPS - Inventory Management - Maintenance Scheduling - Mobile Access - Monitoring - Online Time Clock - Payment Collection in the Field - Personalization and Recommendation - Process/Workflow Automation - Quotes/Estimates - Real-Time Data - Reporting & Statistics - Resource Allocation - Routing - Scheduling - Self Service Portal - Service History - Service Level Agreement (SLA) Management - Status Tracking - Third-Party Integrations - Workflow Management - Workforce Management - Work Order Management [See all features](https://www.capterra.com/p/153475/FieldPulse/#features) Service Fusion 33/45 - Accounting Integration - Activity Dashboard - Activity Tracking - AI Copilot - AI Summarization - Alerts/Notifications - API - Billing & Invoicing - Calendar Management - Chatbot - Contact Database - Contract/License Management - CRM - Customizable Fields - Customizable Forms - Dispatch Management - Documentation Management - Drag & Drop - Electronic Signature - File Storage - Forms Management - Generative AI - GPS - Inventory Management - Maintenance Scheduling - Mobile Access - Monitoring - Online Time Clock - Payment Collection in the Field - Personalization and Recommendation - Process/Workflow Automation - Quotes/Estimates - Real-Time Data - Reporting & Statistics - Resource Allocation - Routing - Scheduling - Self Service Portal - Service History - Service Level Agreement (SLA) Management - Status Tracking - Third-Party Integrations - Workflow Management - Workforce Management - Work Order Management [See all features](https://www.capterra.com/p/135788/Service-Fusion/#features) ### Recognition FieldPulse is recognized as a top-rated tool in 3 Capterra Shortlist reports Service Fusion is recognized as a top-rated tool in 5 Capterra Shortlist reports ### Deployment & support FieldPulse Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Service Fusion Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details FieldPulse - By FieldPulse - Located in United States - Founded in 2015 Service Fusion - By KickServ - Located in United States - Founded in ## Popular Comparisons [FieldPulse](https://www.capterra.com/p/153475/FieldPulse/)[4.60 (439)](https://www.capterra.com/p/153475/FieldPulse/reviews/) vs [Jobber](https://www.capterra.com/p/127994/Jobber/)[4.58 (1,456)](https://www.capterra.com/p/127994/Jobber/reviews/) Contact vendor for pricing Price $39/month 4.4 Features 4.3 4.5 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/127994-153475/Jobber-vs-FieldPulse) [Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/)[4.27 (308)](https://www.capterra.com/p/135788/Service-Fusion/reviews/) vs [Jobber](https://www.capterra.com/p/127994/Jobber/)[4.58 (1,456)](https://www.capterra.com/p/127994/Jobber/reviews/) $245/month Price $39/month 4.1 Features 4.3 4.3 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/127994-135788/Jobber-vs-Service-Fusion) [FieldPulse](https://www.capterra.com/p/153475/FieldPulse/)[4.60 (439)](https://www.capterra.com/p/153475/FieldPulse/reviews/) vs [Connecteam](https://www.capterra.com/p/153140/Connecteam/)[4.64 (5,180)](https://www.capterra.com/p/153140/Connecteam/reviews/) Contact vendor for pricing Price $29/month 4.4 Features 4.5 4.5 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/153140-153475/Connecteam-vs-FieldPulse) [Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/)[4.27 (308)](https://www.capterra.com/p/135788/Service-Fusion/reviews/) vs [Connecteam](https://www.capterra.com/p/153140/Connecteam/)[4.64 (5,180)](https://www.capterra.com/p/153140/Connecteam/reviews/) $245/month Price $29/month 4.1 Features 4.5 4.3 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/135788-153140/Service-Fusion-vs-Connecteam) [FieldPulse](https://www.capterra.com/p/153475/FieldPulse/)[4.60 (439)](https://www.capterra.com/p/153475/FieldPulse/reviews/) vs [BuildOps](https://www.capterra.com/p/194155/BuildOps/)[4.43 (177)](https://www.capterra.com/p/194155/BuildOps/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.4 Features 4.2 4.5 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/153475-194155/FieldPulse-vs-BuildOps) [Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/)[4.27 (308)](https://www.capterra.com/p/135788/Service-Fusion/reviews/) vs [BuildOps](https://www.capterra.com/p/194155/BuildOps/)[4.43 (177)](https://www.capterra.com/p/194155/BuildOps/reviews/) $245/month Price Contact vendor for pricing 4.1 Features 4.2 4.3 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/135788-194155/Service-Fusion-vs-BuildOps) [FieldPulse](https://www.capterra.com/p/153475/FieldPulse/)[4.60 (439)](https://www.capterra.com/p/153475/FieldPulse/reviews/) vs [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/)[4.34 (327)](https://www.capterra.com/p/150053/ServiceTitan/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.4 Features 4.2 4.5 Ease of Use 4.1 [View full comparison](https://www.capterra.com/compare/150053-153475/ServiceTitan-vs-FieldPulse) [Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/)[4.27 (308)](https://www.capterra.com/p/135788/Service-Fusion/reviews/) vs [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/)[4.34 (327)](https://www.capterra.com/p/150053/ServiceTitan/reviews/) $245/month Price Contact vendor for pricing 4.1 Features 4.2 4.3 Ease of Use 4.1 [View full comparison](https://www.capterra.com/compare/135788-150053/Service-Fusion-vs-ServiceTitan) [FieldPulse](https://www.capterra.com/p/153475/FieldPulse/)[4.60 (439)](https://www.capterra.com/p/153475/FieldPulse/reviews/) vs [Synchroteam](https://www.capterra.com/p/129634/Synchroteam/)[4.43 (95)](https://www.capterra.com/p/129634/Synchroteam/reviews/) Contact vendor for pricing Price $49/month 4.4 Features 4.1 4.5 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/129634-153475/Synchroteam-vs-FieldPulse) [Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/)[4.27 (308)](https://www.capterra.com/p/135788/Service-Fusion/reviews/) vs [Fracttal One](https://www.capterra.com/p/159911/Fracttal/)[4.64 (1,773)](https://www.capterra.com/p/159911/Fracttal/reviews/) $245/month Price Contact vendor for pricing 4.1 Features 4.5 4.3 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/135788-159911/Service-Fusion-vs-Fracttal) [FieldPulse](https://www.capterra.com/p/153475/FieldPulse/)[4.60 (439)](https://www.capterra.com/p/153475/FieldPulse/reviews/) vs [Contractor+](https://www.capterra.com/p/213952/Contractor/)[4.75 (215)](https://www.capterra.com/p/213952/Contractor/reviews/) Contact vendor for pricing Price $29/month 4.4 Features 4.6 4.5 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/153475-213952/FieldPulse-vs-Contractor) [Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/)[4.27 (308)](https://www.capterra.com/p/135788/Service-Fusion/reviews/) vs [BigChange](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/)[4.48 (270)](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/reviews/) $245/month Price £14.95/month 4.1 Features 4.3 4.3 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/135788-149479/Service-Fusion-vs-JobWatch-powered-by-BigChange)