# Compare Service Fusion vs FieldRoutes 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Service Fusion and FieldRoutes based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/135788-146076/Service-Fusion-vs-FieldRoutes --- # Service Fusion vs FieldRoutes Features and Cost Comparison Last updated May 19th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Service FusionFieldRoutes2/4 selected [Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/)[4.3 (308)](https://www.capterra.com/p/135788/Service-Fusion/reviews/) [FieldRoutes](https://www.capterra.com/p/146076/FieldRoutes/)[4.3 (401)](https://www.capterra.com/p/146076/FieldRoutes/reviews/) [## Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/)[4.3 (308)](https://www.capterra.com/p/135788/Service-Fusion/reviews/) Starting Price $245.00/month Value-for-Money 4.2 Functionality 4.1 Ease of Use 4.3 Customer Service 4.3 Reviews Sentiment JB BM TW Based on [308 reviews](#user-reviews) Positive 263 Neutral 20 Negative 25 [## FieldRoutes](https://www.capterra.com/p/146076/FieldRoutes/)[4.3 (401)](https://www.capterra.com/p/146076/FieldRoutes/reviews/) Starting Price $350.00/month Value-for-Money 4.1 Functionality 4.1 Ease of Use 4.2 Customer Service 4.2 Reviews Sentiment KH EM LS Based on [401 reviews](#user-reviews) Positive 337 Neutral 36 Negative 28 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. ## Summary * * * Key features rated by users Features selected based on 6,199 reviews from field service management software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 77%Fit High performer Feature ratings Mobile Access 4.0 Scheduling 4.4 Billing & Invoicing 4.1 Quotes/Estimates 3.9 CRM 3.7 70%Fit Missing features Feature ratings Mobile Access 4.0 Scheduling 4.2 Billing & Invoicing 4.3 Quotes/Estimates 3.6 CRM NA User satisfaction User satisfaction 4.3 User reviews[308](https://www.capterra.com/p/135788/Service-Fusion/reviews/) Ease of use 4.3 Functionality 4.1 Value for money 4.2 Customer support 4.3 User satisfaction 4.3 User reviews[401](https://www.capterra.com/p/146076/FieldRoutes/reviews/) Ease of use 4.2 Functionality 4.1 Value for money 4.1 Customer support 4.2 Price starts from Price starts from $245Flat Rate, Per Month - Free version - Free trial Price starts from $350Other, Per Month - Free version - Free trial Best for Best for Service Fusion is used by HVAC contractors, plumbers, electricians, appliance repair services, locksmiths, landscapers, cleaning services, and field service contractors. Best for FieldRoutes is designed for field service businesses of all sizes looking to grow their operation, add efficiencies, and make life easier for themselves and their customers. ## User reviews Pros & cons JB Johnathan B. Business Manager > "The setup process was easy, the support team has been responsive and helpful, and the software has provided many features that..." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7131436) AG Andrew G. Production Manager > "After all they produce software for managing relationships and billing clients but they can't allow their own clients to access..." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7020270) BM Bobby M. Owner > "The ability to have all of the most important functions of my business in one software that also automates customer communication." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074207) PW Pam W. Owner and Office Manager > "Service Fusion's reporting is useless, as it's impossible to run a valid report on all active service/maintenance plans." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7131495) TW TRAVIS W. Service Manager > "The platform is user‑friendly, and once everything is set up, it streamlines scheduling, dispatching, and customer communication." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7079054) PW Pam W. Owner and Office Manager > "You can't run job reports, for example, to be able to determine how long it takes us to complete a job." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7131495) JW Jim W. Operations Manager > "It is accomplishing or primary goal which was to create a record of jobs past so that we can reference them inthe future which is..." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7075829) RP Rick P. President > "Being unable to view "ALL" the PM Jobs for each month in a LARGE VIEWABLE WINDOW sucks!" [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7075403) CM Chelsea M. Office Manager > "I like the customer support, and that our technicians can add notes and photos in real time." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074813) TB Tony B. Account Executive > "I have not been able to figure out if there is a way to search for customers based on geographic location." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074190) TW TRAVIS W. Service Manager > "Having customer history, job notes, and quotes in one system improves response time and accuracy." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7079054) MC Michael C. Manager > "Task" items mysteriously delete themselves from the schedule. But the real issue is our data. " [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7105357) JM John M. Operations Manager - Service and Special Projects Division > "Latest updates to the app and backend have resulted in a smoother operating experince, this app is definetly on the right track." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7133246) RS Rebecca S. Office Manager > "When doing progress billing it is not easy to add late fees to the last invoice paid. " [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074164) SH Sharon H. Office Administrator > "Service Fusion provides good value for money, easy to use for the entire team, prompt and helpful customer support, and employee..." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074932) AS Ashley S. service coordinator > "the customizable document feature is lacking." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7131499) EG Ed G. Sales Management > "Very satisfied, very easy to navigate, the menu is clear and precise, reports function works very well I like it you can search..." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7108434) GK Gary K. Owner > "The dashboard does not let you see the backend info with a click." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7131520) TW TRAVIS W. Service Manager > "Mobile app access keeps field techs aligned and reduces back‑and‑forth emails or calls." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7079054) IK Ilan K. President > "Poor customer support, bad UX/UI, poor customization." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7131449) SS Stacey S. Owner, accounts payable, admin > "I love that they have a phone system that works over the internet, loads of additional features such as inventory tracking,..." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6562721) DC Daniel C. Service Manager > "After last upgrade the web site has slow page boot up." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074799) PW Pam W. Owner and Office Manager > "We have found some work arounds and still do many things manually because we often don't have time to be messing with software..." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7131495) CA Chris A. Territory Manager > "Moving to new pages and functions having it go off needs to stop!" [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074310) AG Alfred G. sales manager > "i like the schedule, its friendly usage and the billing is good, payments and invoice is good , communication ifs good" [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7095807) CY Chad Y. Sales > "system is very user friendly, The support-help could be better, I don't like the online help request function." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074390) DM Duane M. Cabinet And Appliance Manager > "I like the overall layout, and being able to color code the jobs for an easy visualization. " [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074179) GS Gregg S. Director of Operations > "It is just very slow to update the software or add meaningful features. " [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7131562) DC Daniel C. Service Manager > "I use Service Fusion daily to track and complete task with great confidence and accuracy. " [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074799) AG Andrew G. Production Manager > "Then they refused to make the switch and started to deactivate my team's accounts, meanwhile our team is trying to get ahold of..." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7020270) JH John H. Owner > "I find the software overall very easy to use, and not being huge on using a computer I find it simple to look up our customers to..." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074151) MJ Melissa J. Business Manager > "Nobody has resolved our issue in our almost-two-years with SF of syncing. " [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074166) BS Brandy S. Office Manager > "The dispatch grid is nice to see everything and being able to customize what things it shows is great." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7132103) JW Jennifer W. Customer Relations Manager > "Some of the updates that have caused issues with the program." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074147) MJ Melissa J. Business Manager > "The Jobs Dashboard and Estimates Dashboard make it so easy to find the information we are looking for." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074166) BH Breanna H. Builder Relations Manager > "I have experienced the dispatch page not loading at times." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074216) JH John H. Owner > "I appreciate how easy it is to generate a PO#, and the ability to email it to any of our vendors to get the order placed." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074151) GS Gregg S. Director of Operations > "We have a lot of areas that do not have a good signal." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7131562) AS Ashley S. service coordinator > "The amount of users (unlimited) for the cost, is the best value for money in comparison with similar software." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7131499) BS Brandy S. Office Manager > "They have taken up to a year and a half to fix an issue on their end." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7132103) PG Paul G. Director of Operations > "Everything you need for a CRM is easily accessible via the app or the online dashboard. " [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7131481) MC Michael C. Manager > "Customer service is virtually nonexistent. " [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7105357) LE Leisa E. Administrative Assistant > "It is very detailed and helps keep my day-to-day task organized." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074148) SS Stacey S. Owner, accounts payable, admin > "At first we were excited about the new platform, but after four months of paying for our current platform (Jobber) and Service..." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6562721) JH John H. Owner > "It's very easy for me to update an existing customer, or to add a new customer to the system." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074151) CR Carina R. Accounts Receivable > "not been able to void invoices, the service management agreement does not detail anything this feature should be able to tell me..." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6280870) PW Pam W. Owner and Office Manager > "The most recent search update and notifications are a huge improvement!" [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7131495) SS Stacey S. Owner, accounts payable, admin > "Even more disappointing that they have no way to migrate job history and it took us four months and so far about 4k to find out." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6562721) RS Rebecca S. Office Manager > "Love the communication with the customer through emails and text message. " [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074164) SS Stacey S. Owner, accounts payable, admin > "We've spent a lot of time working on getting it set up but can't continue investing time and money into a program that doesn't..." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6562721) PW Phil W. Admin > "Improvements to mobile app and features added to enhance app" [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7132405) SS Stacey S. Owner, accounts payable, admin > "Even last week when they charged our card for $2500 with zero explanation (I can only assume it's for the next three months) and..." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6562721) PK Pavan K. Project Manager > "Over all its good. but if you can speed up the pages opening time, that would be great." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7076819) SS Stacey S. Owner, accounts payable, admin > "The breaking point came yesterday when we discovered much to our chagrin that the job history could not be migrated. " [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6562721) PW Phil W. Admin > "You are trying to be more responsive to issues, current & improving responsiveness." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7132405) AN Albert N. President > "Service call a.i. needs a lot of work for a new set up and to many missed calls as customer service told me that if i didn't like..." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6280913) MC Miriam C. Office Manager > "It has truly simplified our workload and schedules. " [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074710) JL Jessica L. Project manager > "Reports are not easy to use." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074146) AS Ashley S. service coordinator > "Onboarding was great, and fairly easy data import, the cost is budget friendly especially with unlimited users." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7131499) SS Stacey S. Owner, accounts payable, admin > "Really disappointing customer service and trying to cancel is turning out to be incredibly difficult! " [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6562721) EG Ed G. Sales Management > "Very easy to create an estimate as well as converting an estimate into a job" [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7108434) AW Andrea W. Administrative Assistant > "The scheduling and reporting features are sometimes skewed if the date is not entered correctly." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6281846) PW Pam W. Owner and Office Manager > "Hoping Service Fusion keeps its promise to keep updating their system." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7131495) JP Jamie P. Project Engineer > "Document set up and formatting is a major challenge, especially if you have a lot of info for a small space." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6280995) JM Julie M. Business Development > "The speed on the desktop has gotten faster, which is great. " [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7131454) PB Paul B. Member > "Also getting our text numbers back to our main number not a 888 number still is a problem." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6280843) CM Chelsea M. Office Manager > "Invoicing directly from the software is great" [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074813) EV Elizabeth V. Accounting > "Can not take payments for multiples locations at the same time if they are separate accounts." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6280837) GK Gary K. Owner > "We are using most every feature and look forward to long awaited upgrades." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7131520) SS Stacey S. Owner, accounts payable, admin > "Rather than throw good money after bad, we're pulling the plug. " [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6562721) CY Chad Y. Sales > "converting estimates to orders very easy" [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074390) LJW Lila J W. Broker > "We signed up because their sales people told us that their system would work for what we needed. After we signed up and paid..." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___5091621) JM John M. Operations Manager - Service and Special Projects Division > "With an expanding team we are experiencing good value for the money we are spending." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7133246) LJW Lila J W. Broker > "We will never use or recommend this service. If their sales force can not be honest upfront and the administration will not..." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___5091621) CA Chris A. Territory Manager > "Very easy to navigate and the estimating function is a game changer!" [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074310) AD Alex D. Administrative > "Also, our customers in QB had customer numbers in front of their names, and its an ongoing issue with the integration tool not..." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___4631433) CY Chad Y. Sales > "scheduling is easy and adaptable with changes" [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074390) AL Adam L. President > "The new company leadership is unethical." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#SoftwareAdvice___6508225) CA Chris A. Territory Manager > "Field workers also love the convenience in the field." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074310) SJ Steven J. Operations > "Customer support was not very responsive." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6553188) [View Reviews](https://www.capterra.com/p/135788/Service-Fusion/reviews/) KH Kurt H. Customer service rep > "Between scheduling, routing, customer communication, invoicing, and reporting tools, it has become an important part of keeping our business..." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___7150698) DR David R. Owner > "I am able to set up customer payments the way the customer, and company, want and the system take care of the rest. Because this isn't the first..." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___7151064) EM Engel M. sales agent > "I liked being able to easily review customer accounts, service history, scheduling, technician notes, recurring services, invoicing, and asset..." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___7150700) SR Shannon R. Administrative Assistant > "Every time you link or unlink an account, you have to move an invoice & then get 3 invoice numbers instead of one & it can be extremely..." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___7150330) LS Luis S. Training and Quality > "It helps streamline scheduling, routing, billing, and customer management, making daily operations more organized and efficient." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___7150617) LC Landon C. Operations Coordinator > "Switching between groups on the left side of the routes screen is always laggy, visual grouping often doesn't load without refreshing the page..." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___7150435) LS Luis S. Training and Quality > "The mobile app and automation features are especially useful for technicians and office staff. While there can occasionally be minor system..." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___7150617) AH Angela H. Dispatch Lead > "However, these limitations are creating extra administrative work, slowing down reporting, and making it harder to make fast operational..." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___7150679) KH Kurt H. Customer service rep > "It has helped improve scheduling, routing, invoicing, and customer management while keeping our operations organized and efficient." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___7150698) TB Tim B. Owner > "The cost of Field routes is the biggest con. Although it does everything we need it to do, we continue to have conversations about the future..." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___7150309) KH Kurt H. Customer service rep > "Overall, FieldRoutes is a solid investment for service companies looking for a dependable, feature-rich system that improves workflow, customer..." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___7150698) SD Sarah D. Customer Contact Represenative > "sometimes there are glitches in the system which makes it complicated when scheduling customers and appointments" [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___7151407) SG Sylvia G. Office Assistant > "I appreciated how much time the automation features saved and how accessible important information was for both office staff and technicians...." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___7150420) EN Ethan N. Owner > "The software is not the most intuitive software, and it can be difficult at times to track down issues that arise in the system." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___7150501) KH Kurt H. Customer service rep > "The routing and scheduling tools help keep everything organized and efficient, which saves time and improves customer service." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___7150698) HE Howard E. Owner > "Expensive, and it cost me money when a customer uses the system to send emails, texts, or calls to me... " [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___7150519) JE Jennifer E. Office Manager > "Customer communication – Automatic appointment reminders, invoices, and service notifications save a lot of office time." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___7150406) JH Jenny H. Customer Service Representative > "It was way too condensed, way too surface level & in my opinion should be taught by people who actively use the program not the folks that..." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___7151487) RT Ryan T. Director of Operations > "Tracking products used, scheduling, invoicing, and features are all a breeze once you learn the system." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___7150482) EM Engel M. sales agent > "Some features also take multiple steps to complete, which can make certain tasks less efficient than they could be." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___7150700) IL Isaac L. Co-Owner > "Home service is great for subscription models & this is what it provides for us well, so it fits our business and our needs to execute." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___7150455) SG Sylvia G. Office Assistant > "I also noticed that occasional updates or changes in the layout could make certain features harder to find at first." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___7150420) CC Chris C. Owner > "The extra features, the stat tracking, the competitions, the support, the simplicity and just all of it." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___7150867) EN Ethan N. Owner > "There were things promised to me during the onboarding process that never got delivered on, or were not what was explained to me when I was..." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___7150501) JL Jonah L. Admin > "It makes it very easy to keep track of customers and leads, asset management has improved because of that, and the UI is overall user-friendly." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___7152566) CC Chris C. Owner > "Quite expensive for small companies, I've been a small company, under 500 customers for a fee years now, and it's costing me about $364/mo." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___7150867) DM Dennis M. President > "If I could combine what I love about my old CRM into field routes and make it way more user-friendly, I would. And make a mint as well." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___7150367) JC Jose C. owner > "Makes it hard for custom, one-off jobs." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___7150825) JL Jonah L. Admin > "Their API and Triggers in particular make it easy to pull custom reports or to integrate our other software." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___7152566) LC Laura C. Dispatch Specialist > "The lagging when moving appointments has been problematic." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___7150673) KH Kurt H. Customer service rep > "The platform makes it easy to manage technicians, appointments, and customer information all in one place." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___7150698) MT Mathewe T. Owner > "The learning curve for using all of the Fieldroutes can seem daunting." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___7150498) LM Laura M. Operations Manager > "I love being able to customize employees' dashboards to fit their role in the company." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___7150434) LM Laura M. Operations Manager > "There's a lot that the reporting can do, but there's a lot it's missing as well." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___7150434) SG Sylvia G. Office Assistant > "The automation features made it easier to stay on top of appointments and follow ups without missing important details." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___7150420) CL Chloe L. Customer Service Representative > "I have worked with many scheduling platforms, similar to this, and they have always lacked proficiency." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___7150419) HK Halene K. OFFICE MANAGER > "This program has simplified my day-to-day operations with my pest control company." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___7150521) IL Isaac L. Co-Owner > "Customer support/service lacks at times." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___7150455) RF Renee F. pest representive > "Its easy to schedule appointments and add information to the appointment so tech can see what needs to be completed" [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___7150464) JR Jace R. Dispatcher > "Auto optimizing is sometimes the worst." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___7150319) LC Landon C. Operations Coordinator > "It really helps us visualize our technicians' routes in a simple, intuitive way." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___7150435) BB Brandi B. Collections > "Just learning a new program can sometimes be a little challenging." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___7151039) DM Donald M. Sales Consultant > "Overall, it is a very useful database that helps locate and find information on all of my customers." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___7150339) PW Philip W. Office > "the fact you prompted this review over the alert and task bar option so i had to complete it to do my job. If you want people to review you dont..." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___5096175) QH Quincey H. owner operator pest control > "very user friendly for me and the customers, it takes all the guess work out of it for me, it saves me money on a secretary right now until i..." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___7150602) SR Shannon R. Administrative Assistant > "It was never really explained in any training forum." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___7150330) SS Staci S. Office Manager > "We have only been using Field Routes since October 2025 and it has helped us Decrease the Office Staff." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___7150436) KR Ken R. owner > "just the lack of support when its needed not two to three days later if they ever call back at all no one ever answers the phone" [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___6592664) LC Laura C. Dispatch Specialist > "I wish there was intro to using the software classes so that new users can learn and train and use it to its full ability." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___7150673) GS Gabriel S. Partner > "The product looks good and it has all the features you could want. But not having the proper training for them makes it all useless." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#SoftwareAdvice___6438021) DB Daniel B. Owner > "Overall it's been great, decently fast response time when I've had issues, great for intended purpose for our residential services" [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___7150502) FC Fabricio C. Owner > "Also customer info is terrible if something goes wrong outside "how I do this or that" Lastly, if you want out, they they weeks to give you your..." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___4978981) CL Chloe L. Customer Service Representative > "With its quick response time, simple yet effective layout, and efficient organization it is the ideal platform." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___7150419) FC Fabricio C. Owner > "They said they did but when I updated my email in the software, their accounting department didn't get updated Meanwhile, I lost customers due..." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___4978981) DB Daniel B. Owner > "I've been on FieldRoutes for 10+ years and I've liked how seamless the sales process is for adding customers." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___7150502) JW Jared W. Owner > "Not being able to run a business for three days because customer service won't get me back into my account after they have been paid is..." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___6317212) LC Laura C. Dispatch Specialist > "I like the rescheduling aspect of it, it makes relocating jobs a lot easier." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___7150673) FC Fabricio C. Owner > "On top of it all, they duplicate info AND FIELD ROUTES IS KNOWN FOR MAKING DIFFICULT TO TRANSFER TO A NEW SOFTWARE...." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___4978981) JK Jason K. Service Manager > "FieldRoutes is user friendly, intuitive and multi-featured. Both the desktop and mobile app work smoothly" [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___7150382) GS Gabriel S. Partner > "We were given no training WDO reports." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#SoftwareAdvice___6438021) SR Shannon R. Administrative Assistant > "I love the map features so we know we are not going out of the way & keeping all the routes right in line." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___7150330) LH Lexi H. Office manager > "The app isn't as functional when trying to view or edit or search for customers." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___4968023) JC Jay C. Service Manager > "Scheduling and features make my job easier to manage my Teams." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___7151101) HP Hannah P. Owner/manager > "This company has been in violation of its contract with me since the beginning of the contract. When I tried to resolve the issue, I was replied..." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___5078357) KJ Kendall J. Director of Operations > "The layout I see on the computer, I want my smart phone to match." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___7150348) JM Justin M. Technician > "Their payment set up is very odd." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#SoftwareAdvice___6743056) EM Engel M. sales agent > "It improved efficiency throughout the day and simplified follow-ups and account management." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___7150700) YB Yudy B. V.P > "Credit card fees/Went down for 2 days/glitches sometimes." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___6281096) SG Sylvia G. Office Assistant > "My overall experience with FieldRoutes has been positive because it helped make daily operations more organized and efficient." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___7150420) FC Fabricio C. Owner > "They sent an email, now is functional but by then my access is locked out again9)" [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___4978981) SG Sylvia G. Office Assistant > "The system improved workflow and helped keep the business running more smoothly overall." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___7150420) JW Jared W. Owner > "It's unfortunate because the software is awesome, albeit a little pricey, but customer service just ruins the experience for me." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___6317212) OG Ovidio G. Dispatch manager > "the convenience it offers for handling operations in general, shceduling works easy and very smoothly" [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___7152717) BS Brian S. Owner > "The thing that is the most frustrating to me is how this software still seems totally built for pestcontrol businesses, and if you aren't in..." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___3766296) KH Kurt H. Customer service rep > "The invoicing features are another huge benefit." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___7150698) LH Lexi H. Office manager > "We are a pest service industry that does not have subscriptions." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___4968023) MT Mathewe T. Owner > "Since switching to Fieldroutes as our CRM, our day to day has run much smoother." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___7150498) TG Tracy G. Office Manager > "The online customer portal continues to have ongoing issues - customer unable to access, unable to make online payments, etc." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___3778502) JL Jonah L. Admin > "We've never had any security issues which has been great. And the value for what we pay is a lot better than our previous software." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___7152566) JW Jared W. Owner > "I am currently looking at competitors because I am blown away by the lack of interest in their customers. " [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___6317212) [View Reviews](https://www.capterra.com/p/146076/FieldRoutes/reviews/) ## User interface 4.27 (308) 4.29 (401) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Accounting Integration 207 Important Activity Dashboard 150 Important Activity Tracking 120 Important Service Fusion Top features 33/45 - Accounting Integration - Activity Dashboard - Activity Tracking - AI Copilot - AI Summarization - Alerts/Notifications - API - Billing & Invoicing - Calendar Management - Chatbot - Contact Database - Contract/License Management - CRM - Customizable Fields - Customizable Forms - Dispatch Management - Documentation Management - Drag & Drop - Electronic Signature - File Storage - Forms Management - Generative AI - GPS - Inventory Management - Maintenance Scheduling - Mobile Access - Monitoring - Online Time Clock - Payment Collection in the Field - Personalization and Recommendation - Process/Workflow Automation - Quotes/Estimates - Real-Time Data - Reporting & Statistics - Resource Allocation - Routing - Scheduling - Self Service Portal - Service History - Service Level Agreement (SLA) Management - Status Tracking - Third-Party Integrations - Workflow Management - Workforce Management - Work Order Management [See all features](https://www.capterra.com/p/135788/Service-Fusion/#features) FieldRoutes 17/45 - Accounting Integration - Activity Dashboard - Activity Tracking - AI Copilot - AI Summarization - Alerts/Notifications - API - Billing & Invoicing - Calendar Management - Chatbot - Contact Database - Contract/License Management - CRM - Customizable Fields - Customizable Forms - Dispatch Management - Documentation Management - Drag & Drop - Electronic Signature - File Storage - Forms Management - Generative AI - GPS - Inventory Management - Maintenance Scheduling - Mobile Access - Monitoring - Online Time Clock - Payment Collection in the Field - Personalization and Recommendation - Process/Workflow Automation - Quotes/Estimates - Real-Time Data - Reporting & Statistics - Resource Allocation - Routing - Scheduling - Self Service Portal - Service History - Service Level Agreement (SLA) Management - Status Tracking - Third-Party Integrations - Workflow Management - Workforce Management - Work Order Management [See all features](https://www.capterra.com/p/146076/FieldRoutes/#features) ### Recognition Service Fusion is recognized as a top-rated tool in 5 Capterra Shortlist reports No recognitions have been awarded to FieldRoutes ### Deployment & support Service Fusion Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos FieldRoutes Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Service Fusion - By KickServ - Located in United States - Founded in FieldRoutes - By ServiceTitan - Located in United States - Founded in 2012 ## Popular Comparisons [Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/)[4.27 (308)](https://www.capterra.com/p/135788/Service-Fusion/reviews/) vs [FieldPulse](https://www.capterra.com/p/153475/FieldPulse/)[4.58 (450)](https://www.capterra.com/p/153475/FieldPulse/reviews/) $245/month Price Contact vendor for pricing 4.1 Features 4.4 4.3 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/135788-153475/Service-Fusion-vs-FieldPulse) [FieldRoutes](https://www.capterra.com/p/146076/FieldRoutes/)[4.29 (401)](https://www.capterra.com/p/146076/FieldRoutes/reviews/) vs [Briostack](https://www.capterra.com/p/160267/Briostack/)[4.00 (71)](https://www.capterra.com/p/160267/Briostack/reviews/) $350/month Price $50/month 4.1 Features 3.9 4.2 Ease of Use 3.9 [View full comparison](https://www.capterra.com/compare/146076-160267/FieldRoutes-vs-Briostack) [Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/)[4.27 (308)](https://www.capterra.com/p/135788/Service-Fusion/reviews/) vs [Jobber](https://www.capterra.com/p/127994/Jobber/)[4.58 (1,456)](https://www.capterra.com/p/127994/Jobber/reviews/) $245/month Price $39/month 4.1 Features 4.3 4.3 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/127994-135788/Jobber-vs-Service-Fusion) [FieldRoutes](https://www.capterra.com/p/146076/FieldRoutes/)[4.29 (401)](https://www.capterra.com/p/146076/FieldRoutes/reviews/) vs [PestPac](https://www.capterra.com/p/23130/PestPac/)[3.89 (255)](https://www.capterra.com/p/23130/PestPac/reviews/) $350/month Price $1 4.1 Features 3.9 4.2 Ease of Use 3.6 [View full comparison](https://www.capterra.com/compare/23130-146076/PestPac-vs-FieldRoutes) [Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/)[4.27 (308)](https://www.capterra.com/p/135788/Service-Fusion/reviews/) vs [Connecteam](https://www.capterra.com/p/153140/Connecteam/)[4.64 (5,232)](https://www.capterra.com/p/153140/Connecteam/reviews/) $245/month Price $29/month 4.1 Features 4.5 4.3 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/135788-153140/Service-Fusion-vs-Connecteam) [FieldRoutes](https://www.capterra.com/p/146076/FieldRoutes/)[4.29 (401)](https://www.capterra.com/p/146076/FieldRoutes/reviews/) vs [GorillaDesk](https://www.capterra.com/p/130290/GorillaDesk/)[4.83 (276)](https://www.capterra.com/p/130290/GorillaDesk/reviews/) $350/month Price $49/month 4.1 Features 4.6 4.2 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/130290-146076/GorillaDesk-vs-FieldRoutes) [Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/)[4.27 (308)](https://www.capterra.com/p/135788/Service-Fusion/reviews/) vs [BuildOps](https://www.capterra.com/p/194155/BuildOps/)[4.43 (177)](https://www.capterra.com/p/194155/BuildOps/reviews/) $245/month Price Contact vendor for pricing 4.1 Features 4.2 4.3 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/135788-194155/Service-Fusion-vs-BuildOps) [FieldRoutes](https://www.capterra.com/p/146076/FieldRoutes/)[4.29 (401)](https://www.capterra.com/p/146076/FieldRoutes/reviews/) vs [RealGreen](https://www.capterra.com/p/78106/Service-Assistant/)[3.90 (148)](https://www.capterra.com/p/78106/Service-Assistant/reviews/) $350/month Price $199/month 4.1 Features 3.9 4.2 Ease of Use 3.9 [View full comparison](https://www.capterra.com/compare/78106-146076/Service-Assistant-vs-FieldRoutes) [Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/)[4.27 (308)](https://www.capterra.com/p/135788/Service-Fusion/reviews/) vs [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/)[4.35 (333)](https://www.capterra.com/p/150053/ServiceTitan/reviews/) $245/month Price Contact vendor for pricing 4.1 Features 4.2 4.3 Ease of Use 4.1 [View full comparison](https://www.capterra.com/compare/135788-150053/Service-Fusion-vs-ServiceTitan) [FieldRoutes](https://www.capterra.com/p/146076/FieldRoutes/)[4.29 (401)](https://www.capterra.com/p/146076/FieldRoutes/reviews/) vs [Mira](https://www.capterra.com/p/10002292/PestRegister/)[4.83 (30)](https://www.capterra.com/p/10002292/PestRegister/reviews/) $350/month Price A$45/month 4.1 Features 4.5 4.2 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/146076-10002292/FieldRoutes-vs-PestRegister) [Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/)[4.27 (308)](https://www.capterra.com/p/135788/Service-Fusion/reviews/) vs [Fracttal One](https://www.capterra.com/p/159911/Fracttal/)[4.64 (1,774)](https://www.capterra.com/p/159911/Fracttal/reviews/) $245/month Price Contact vendor for pricing 4.1 Features 4.5 4.3 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/135788-159911/Service-Fusion-vs-Fracttal) [FieldRoutes](https://www.capterra.com/p/146076/FieldRoutes/)[4.29 (401)](https://www.capterra.com/p/146076/FieldRoutes/reviews/) vs [EviSane](https://www.capterra.com/p/179537/EviSane/) [4.86 (35)](https://www.capterra.com/p/179537/EviSane/reviews/) $350/month Price €29.9/month 4.1 Features 4.7 4.2 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/146076-179537/FieldRoutes-vs-EviSane)