# Slack vs TeamViewer ONE: Features and Cost Comparison 2026 | Capterra > Slack vs TeamViewer ONE: Which remote support tool is right for you? Dive into our detailed comparison of their features, costs, and user experience to make your decision. Source: https://www.capterra.com/compare/135003-194565/Slack-vs-TeamViewer --- # Slack vs TeamViewer ONE Features and Cost Comparison Last updated March 29th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: SlackTeamViewer ONE2/4 selected [Slack](https://www.capterra.com/p/135003/Slack/)[4.7 (24036)](https://www.capterra.com/p/135003/Slack/reviews/) [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[4.6 (11619)](https://www.capterra.com/p/194565/TeamViewer/reviews/) [## Slack](https://www.capterra.com/p/135003/Slack/)[4.7 (24036)](https://www.capterra.com/p/135003/Slack/reviews/) [## TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[4.6 (11619)](https://www.capterra.com/p/194565/TeamViewer/reviews/) Starting Price $8.75/month Starting Price $8.75/month Value-for-Money 4.5 Functionality 4.6 Ease of Use 4.6 Customer Service 4.4 Starting Price $24.90/month Starting Price $24.90/month Value-for-Money 4.4 Functionality 4.6 Ease of Use 4.6 Customer Service 4.3 Reviews Sentiment Based on [24,036 reviews](https://www.capterra.com/p/135003/Slack/reviews/) Positive 22,955 Neutral 905 Negative 176 Positive 22,955 Neutral 905 Negative 176 Reviews Sentiment Based on [11,619 reviews](https://www.capterra.com/p/194565/TeamViewer/reviews/) Positive 11,100 Neutral 431 Negative 88 Positive 11,100 Neutral 431 Negative 88 Best for (according to reviews) - **Business size**: Small businesses account for 14,709 reviews, representing 61% of feedback, showing widespread use among smaller organizations. - **Industry**: Computer software, IT services, and marketing & advertising together contribute 34% of reviews, indicating broad adoption across tech-driven sectors. - **Use cases**: Team communication (72%), collaboration (46%), and instant messaging & chat (37%) are the primary uses, highlighting Slack's focus on workplace connectivity. Best for (according to reviews) - **Business size**: Small businesses account for 7486 reviews, representing 65% of feedback, showing widespread use among smaller organizations. - **Industry**: Information technology, computer software, and marketing together contribute 27% of reviews, indicating diverse adoption across tech and creative sectors. - **Use cases**: Remote support (61%), remote desktop (59%), and collaboration (18%) are the main applications, emphasizing remote access and teamwork. ## Reviewer verdict Slack Slack users find it best for team communication and collaboration, citing its intuitive real-time chat, channel organization, and efficient file sharing. Reviewers value its integrations with tools like Google Drive, Jira, and Trello, which they say enhance workflow and project management. They appreciate the feature-rich free version for basic needs, though some mention limitations in message storage and premium pricing. Overall, reviewers highlight Slack as effective for organizing discussions and streamlining teamwork, especially when integrated with other productivity platforms. TeamViewer ONE TeamViewer Remote users consider it ideal for reliable remote access and technical support, noting its stable screen sharing, secure file transfer, and ease of troubleshooting offsite systems. Reviewers value its integration with Microsoft Outlook for managing meetings and remote sessions efficiently. They mention cost-saving benefits for businesses needing remote support, appreciating the flexible pricing and free version for personal use. Users highlight its strengths in remote troubleshooting and device management, though some note occasional connectivity and password management concerns. ## Features comparison In the remote support market, Slack and TeamViewer Remote both offer a range of features, and comparing them goes beyond just looking at price. Understanding which functionalities align with your specific requirements can help maximize value and eliminate unnecessary spending. Below is a breakdown of the most critical aspects to consider. \[[1](#source-item-1)\] Key features rated by users Features selected based on 23,088 reviews from Remote Support users. about the Fit Score methodology. Fit Score methodology To calculate the Fit Score, our proprietary methodology factors in the following: - The importance level for each feature. By default, this is determined by user reviews. They can rate a feature Critical, High, Low, or Not Used. - Feedback from real users on how the product performs for each key feature, derived from verified user reviews and ratings. Please note: - To calculate the Fit Score, the number of reviews for those features and the actual rating carry the same weight. You might see that, in some cases, even though the ratings are the same, we still determine a winner because it had more reviews. - If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Slack 86%Fit Feature ratings Remote Access/Control 4.6 Screen Sharing 4.4 File Sharing 4.6 Real-Time Chat 4.8 TeamViewer ONE 89%Fit Feature ratings Remote Access/Control 4.7 Screen Sharing 4.6 File Sharing 4.4 Real-Time Chat 4.4 Remote Access/Control 4.6 (445) 4.7 (3186) Slack users appreciate the flexibility and ease of remote access, which they say allows them to stay connected and productive from anywhere. They find the interface intuitive and the integration with other tools seamless. However, some users mention occasional issues with logging in from different computers. TeamViewer Remote users highly value its remote access capabilities, noting its reliability and ease of use. They appreciate the ability to troubleshoot and set up systems remotely, even with unstable internet connections. Overall, users find Slack's remote access feature flexible and user-friendly, while they value TeamViewer Remote for its reliability and comprehensive remote control capabilities. Screen Sharing 4.4 (876) 4.6 (1209) Slack users find the screen sharing feature useful for collaboration and remote work, appreciating its real-time capabilities and the ability to draw on shared screens. However, some users report issues with screen quality and lag, especially with slow internet connections. TeamViewer Remote users praise its high-quality, stable screen sharing, even with lower internet speeds. They find it easy to set up and use, and appreciate its security features. In summary, Slack users value the collaborative aspects of screen sharing, while TeamViewer Remote users appreciate its stability and ease of use. File Sharing 4.6 (1974) 4.4 (1289) Slack users find file sharing convenient and efficient, saying that it supports various file formats and integrates with cloud storage services. They appreciate the security features and the ability to share files quickly. However, some users mention limitations with file size and storage duration. TeamViewer Remote users appreciate the seamless file transfer during remote sessions, noting its reliability and security. They find it useful for sharing files without relying on external services. Overall, users find Slack's file sharing feature convenient and secure, while they value TeamViewer Remote for its reliable and integrated file transfer capabilities. Real-Time Chat 4.8 (1741) 4.4 (2229) Slack users highly value the real-time chat feature for its instant communication and user-friendly interface. They appreciate the ability to create channels and direct messages, which they say enhances collaboration and decision-making. Some users mention occasional delays in message delivery. TeamViewer Remote users find the real-time chat feature essential for effective communication during remote sessions. They appreciate its simplicity and the ability to provide immediate support. In general, users find Slack's real-time chat feature intuitive and efficient, while they value TeamViewer Remote for its essential role in remote support and troubleshooting. ## Pricing comparison ### Starting prices Slack $8.75 Per User (Per Month) Free Trial Free Version [View pricing plans](https://www.capterra.com/p/135003/Slack/pricing/) TeamViewer ONE $24.90 Flat Rate (Per Month) Free Trial Free Version [View pricing plans](https://www.capterra.com/p/194565/TeamViewer/pricing/) ### Value-for-money analysis 4.5 (24036) 4.4 (11619) A dive into reviewer perceptions about the value for money of both Slack and TeamViewer Remote demonstrates that Slack reviewers consider it to offer a feature-rich free version, while TeamViewer Remote reviewers comment on its cost-saving benefits and flexible pricing plans. Reviewers find Slack's free version sufficient for basic team communication, noting its integration capabilities and real-time messaging. They appreciate the option to upgrade for additional features like screen sharing and extended message history. However, some users feel the premium plans are expensive, especially for small businesses, and mention limitations in the free version, such as restricted message storage and lack of advanced features. As for TeamViewer Remote, reviewers appreciate its ability to reduce travel costs and provide remote support efficiently. They value the free version for personal use and the flexible pricing for businesses. Nonetheless, some users report that the premium plans can be costly and express concerns about the subscription model and customer support. They also mention occasional issues with software updates and connectivity. ## Integrations Popular Integrations Compare available integrations between Slack and TeamViewer ONE. ### Freshdesk Slack TeamViewer ONE ### Okta Slack TeamViewer ONE ### Zendesk Suite Slack TeamViewer ONE ### Jira Slack TeamViewer ONE ### Salesforce Sales Cloud Slack TeamViewer ONE ### Microsoft Teams Slack TeamViewer ONE ### Microsoft Outlook Slack TeamViewer ONE ### Google Meet Slack TeamViewer ONE Total Integrations 186 Google Drive Users mention that integrating Google Drive with Slack facilitates easy file sharing and collaboration, which they say allows for quick access, notifications, and editing permissions directly within Slack. Jira Reviewers mention that integrating Jira with Slack helps track development tasks and updates, which they say provides real-time notifications, detailed previews, and efficient communication about ticket changes. Microsoft Teams Users report that integrating Microsoft Teams with Slack enhances communication and collaboration, which they note allows for seamless transitions between platforms and improved workflow efficiency. Trello Reviewers state that integrating Trello with Slack aids in project management, which they note allows for real-time notifications, task tracking, and easy access to Trello boards and cards. Asana Users say that integrating Asana with Slack improves task management and team collaboration, which they indicate provides instant notifications, task updates, and the ability to add tasks directly from Slack. Slack Integrations (186) - [5pm](https://www.capterra.com/p/80769/5pm/) - [absence.io](https://www.capterra.com/p/153192/absence-io/) - [Aha!](https://www.capterra.com/p/144020/Aha/) - [Airbrake](https://www.capterra.com/p/160492/Airbrake/) - [Aircall](https://www.capterra.com/p/184709/Aircall/) - [Airtable](https://www.capterra.com/p/146652/Airtable/) - [Amplitude](https://www.capterra.com/p/158741/Amplitude/) - [Any.do](https://www.capterra.com/p/173614/Any-do/) - [AppSignal](https://www.capterra.com/p/173947/AppSignal/) - [Asana](https://www.capterra.com/p/184581/Asana-PM/) - [Assembla](https://www.capterra.com/p/112631/Assembla/) - [Automile](https://www.capterra.com/p/146571/Automile/) - [Azuqua](https://www.capterra.com/p/136073/Azuqua/) - [AzureDesk](https://www.capterra.com/p/151394/AzureDesk/) - [Baremetrics](https://www.capterra.com/p/181846/Baremetrics/) - [Beanstalk](https://www.capterra.com/p/212834/Beanstalk/) - [Betterworks](https://www.capterra.com/p/157070/BetterWorks/) - [BigTime](https://www.capterra.com/p/131076/BigTime/) - [Bitbucket](https://www.capterra.com/p/233341/Bitbucket/) - [Bitium](https://www.capterra.com/p/133412/Bitium/) - [Blitz](https://www.capterra.com/p/104133/Blitz/) - [Bonusly](https://www.capterra.com/p/167338/Bonusly/) - [Box](https://www.capterra.com/p/148766/Box/) - [Brand24](https://www.capterra.com/p/149054/Brand24/) - [Breezy](https://www.capterra.com/p/141702/Breezy-HR/) - [BugSnag](https://www.capterra.com/p/265817/Bugsnag/) - [Calamari](https://www.capterra.com/p/141217/Calamari/) - [Callmaker](https://www.capterra.com/p/152121/Callmaker/) - [CallPage](https://www.capterra.com/p/153696/CallPage/) - [CATS](https://www.capterra.com/p/45814/CATS/) - [Cayzu](https://www.capterra.com/p/134057/Cayzu/) - [Chartbeat](https://www.capterra.com/p/242138/Chartbeat/) - [Checkfront](https://www.capterra.com/p/99249/Checkfront/) - [CheckMarket](https://www.capterra.com/p/134813/CheckMarket/) - [CircleCI](https://www.capterra.com/p/150380/CircleCI/) - [ClearSlide](https://www.capterra.com/p/136444/ClearSlide/) - [ClickMeeting](https://www.capterra.com/p/157063/ClickMeeting/) - [ClickUp](https://www.capterra.com/p/158833/ClickUp/) - [ClockIt](https://www.capterra.com/p/151635/ClockIt/) - [Confluence](https://www.capterra.com/p/136446/Confluence/) - [Continu](https://www.capterra.com/p/155460/Continu/) - [Copper](https://www.capterra.com/p/141642/Copper/) - [Crashlytics](https://www.capterra.com/p/213147/Crashlytics/) - [Databox](https://www.capterra.com/p/154024/Databox/) - [Datadog](https://www.capterra.com/p/135453/Datadog-Cloud-Monitoring/) - [Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/) - [Dropbox Sign](https://www.capterra.com/p/144797/HelloSign/) - [Egnyte](https://www.capterra.com/p/159288/Egnyte/) - [Envoy](https://www.capterra.com/p/143721/Envoy/) - [Favro](https://www.capterra.com/p/151667/Favro/) - [Figma](https://www.capterra.com/p/175027/Figma/) - [Flow](https://www.capterra.com/p/150388/Flow/) - [FlowVella](https://www.capterra.com/p/141285/FlowVella/) - [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) - [Freshservice](https://www.capterra.com/p/132997/Freshservice/) - [Front](https://www.capterra.com/p/132901/Front/) - [Geekbot](https://www.capterra.com/p/148076/geekbot/) - [GetResponse](https://www.capterra.com/p/153948/GetResponse/) - [GitHub](https://www.capterra.com/p/129067/GitHub/) - [GitLab](https://www.capterra.com/p/159806/GitLab/) - [Gmail](https://www.capterra.com/p/202338/Gmail/) - [GoCo](https://www.capterra.com/p/149545/GoCo/) - [Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/) - [Google Docs](https://www.capterra.com/p/160756/Google-Docs/) - [Google Drive](https://www.capterra.com/p/161425/Drive/) - [Google Meet](https://www.capterra.com/p/176572/Google-Hangouts/) - [Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/) - [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) - [GoTo Meeting](https://www.capterra.com/p/163332/GoToMeeting/) - [Greenhouse](https://www.capterra.com/p/133100/Greenhouse/) - [Groove](https://www.capterra.com/p/143005/Groove/) - [HaloPSA](https://www.capterra.com/p/20971/HaloPSA/) - [HappyFox Chat](https://www.capterra.com/p/122234/HappyFox-Chat/) - [HappyFox Help Desk](https://www.capterra.com/p/83211/HappyFox/) - [Help Scout](https://www.capterra.com/p/136909/Help-Scout/) - [Hive](https://www.capterra.com/p/150991/Hive/) - [Hoopla](https://www.capterra.com/p/140439/Hoopla/) - [Hootsuite](https://www.capterra.com/p/121701/HootSuite/) - [HotGloo](https://www.capterra.com/p/145710/HotGloo/) - [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) - [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/) - [IFTTT](https://www.capterra.com/p/186695/IFTTT/) - [Insightly](https://www.capterra.com/p/130671/Insightly/) - [Intercom](https://www.capterra.com/p/134347/Intercom/) - [Intervals](https://www.capterra.com/p/68588/Intervals/) - [ITM Platform](https://www.capterra.com/p/147990/ITM-Platform/) - [Jira](https://www.capterra.com/p/19319/JIRA/) - [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/) - [Kixie PowerCall](https://www.capterra.com/p/135636/Kixie-PowerCall/) - [Kudos](https://www.capterra.com/p/140423/Kudos/) - [Kyber](https://www.capterra.com/p/178703/Kyber/) - [Lattice](https://www.capterra.com/p/151676/Lattice/) - [LeadDyno](https://www.capterra.com/p/145778/LeadDyno/) - [Lessonly](https://www.capterra.com/p/140809/Lessonly/) - [Lever](https://www.capterra.com/p/142452/Lever/) - [Librato](https://www.capterra.com/p/147950/Librato/) - [Lime Connect](https://www.capterra.com/p/131558/Userlike-Live-Chat/) - [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) - [Localize](https://www.capterra.com/p/186742/Localize/) - [Locowise](https://www.capterra.com/p/190252/LocoWise/) - [Lucidchart](https://www.capterra.com/p/146136/Lucidchart/) - [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) - [Mailjet](https://www.capterra.com/p/130105/Mailjet/) - [MeisterTask](https://www.capterra.com/p/139990/MeisterTask/) - [Mention](https://www.capterra.com/p/149705/Mention/) - [Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) - [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) - [Microsoft To Do](https://www.capterra.com/p/227173/Wunderlist/) - [Miro](https://www.capterra.com/p/128955/Miro/) - [monday.com](https://www.capterra.com/p/147657/monday-com/) - [MVISION Cloud](https://www.capterra.com/p/185947/MVISION-Cloud/) - [Nagios XI](https://www.capterra.com/p/152793/Nagios-XI/) - [New Relic](https://www.capterra.com/p/118128/New-Relic/) - [Notion](https://www.capterra.com/p/186596/Notion/) - [Okta](https://www.capterra.com/p/119653/Okta/) - [OneDrive](https://www.capterra.com/p/161304/OneDrive/) - [OpsGenie](https://www.capterra.com/p/170236/OpsGenie/) - [Ortto](https://www.capterra.com/p/131879/Autopilot/) - [PagerDuty](https://www.capterra.com/p/125693/PagerDuty/) - [Papertrail](https://www.capterra.com/p/180057/Papertrail/) - [PayPal](https://www.capterra.com/p/207944/PayPal/) - [Pingdom](https://www.capterra.com/p/131928/Pingdom/) - [Pivotal Tracker](https://www.capterra.com/p/227356/Pivotal-Tracker/) - [Polly](https://www.capterra.com/p/220058/Polly/) - [PractiTest](https://www.capterra.com/p/108312/PractiTest/) - [Procurify](https://www.capterra.com/p/129758/Procurify/) - [ProdPad](https://www.capterra.com/p/137028/ProdPad/) - [ProductPlan](https://www.capterra.com/p/145894/ProductPlan/) - [Pulseway](https://www.capterra.com/p/141792/Pulseway/) - [Quip](https://www.capterra.com/p/151651/Quip/) - [Qwilr](https://www.capterra.com/p/143254/Qwilr/) - [Rainforest](https://www.capterra.com/p/259726/Rainforest/) - [Raven Tools](https://www.capterra.com/p/121696/Raven-Tools/) - [Raygun](https://www.capterra.com/p/159822/Raygun/) - [Re:amaze](https://www.capterra.com/p/132952/Reamaze/) - [Redbooth](https://www.capterra.com/p/114953/Redbooth/) - [Repuso](https://www.capterra.com/p/213913/Repuso/) - [Rollbar](https://www.capterra.com/p/158230/Rollbar/) - [Sage HR](https://www.capterra.com/p/128705/SageHR/) - [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) - [SatisMeter](https://www.capterra.com/p/153175/SatisMeter/) - [SendPulse](https://www.capterra.com/p/146369/SendPulse/) - [Sentry](https://www.capterra.com/p/165426/Sentry/) - [Setmore](https://www.capterra.com/p/122035/SetMore/) - [Sisense](https://www.capterra.com/p/86955/Sisense/) - [Small Improvements](https://www.capterra.com/p/121088/Small-Improvements/) - [smartQ](https://www.capterra.com/p/181723/smartQ/) - [SnapComms](https://www.capterra.com/p/150815/SnapComms-Communications-Software/) - [SolarWinds Service Desk](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/) - [Spinify](https://www.capterra.com/p/155500/Spinify/) - [Stripe](https://www.capterra.com/p/123889/Stripe/) - [SupportBee](https://www.capterra.com/p/132028/SupportBee/) - [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) - [Talkdesk](https://www.capterra.com/p/132852/Talkdesk/) - [Tellent Recruitee](https://www.capterra.com/p/140650/Recruitee/) - [Time Doctor](https://www.capterra.com/p/129984/Time-Doctor/) - [TimeCamp](https://www.capterra.com/p/129847/TimeCamp/) - [TINT](https://www.capterra.com/p/178705/TINT/) - [Todoist](https://www.capterra.com/p/149339/Todoist-for-Business/) - [Toggl Plan](https://www.capterra.com/p/140685/Teamweek/) - [Trakstar Hire](https://www.capterra.com/p/111908/Recruiterbox/) - [Trello](https://www.capterra.com/p/211559/Trello/) - [TriNet HR Plus](https://www.capterra.com/p/133019/Zenefits/) - [truDigital](https://www.capterra.com/p/133995/truDigital-Signage/) - [Twine](https://www.capterra.com/p/147750/Twine/) - [Twitter/X](https://www.capterra.com/p/214056/Twitter/) - [UpKeep](https://www.capterra.com/p/145635/UpKeep/) - [UpRaise](https://www.capterra.com/p/159913/UpRaise/) - [Usersnap](https://www.capterra.com/p/135579/Usersnap/) - [VibeCatch](https://www.capterra.com/p/146371/VibeCatch/) - [Vigil](https://www.capterra.com/p/178706/Vigil/) - [Webex Suite](https://www.capterra.com/p/237272/Webex/) - [WebHR](https://www.capterra.com/p/118042/WebHR/) - [Wishpond](https://www.capterra.com/p/145745/Wishpond/) - [Woopra](https://www.capterra.com/p/155465/Woopra/) - [WorkRamp](https://www.capterra.com/p/154061/WorkRamp/) - [XM for Strategy & Research](https://www.capterra.com/p/72396/Strategy-and-Research/) - [Zapier](https://www.capterra.com/p/130182/Zapier/) - [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) - [Zoho Billing](https://www.capterra.com/p/231293/Zoho-Subscriptions/) - [Zoho Books](https://www.capterra.com/p/163115/Zoho-Books/) - [Zoho Expense](https://www.capterra.com/p/142384/Zoho-Expense/) - [Zoho Inventory](https://www.capterra.com/p/146241/Zoho-Inventory/) - [Zoho Invoice](https://www.capterra.com/p/163114/Zoho-Invoice/) - [Zoho Projects](https://www.capterra.com/p/169455/Zoho-Projects/) - [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) Total Integrations 22 Microsoft Outlook Users mention that TeamViewer integrates seamlessly with Microsoft Outlook, which they say helps in scheduling and managing meetings efficiently, citing that it simplifies collaboration and calendar management. TeamViewer ONE Integrations (22) - [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) - [Dynamics 365 Business Central](https://www.capterra.com/p/212111/Dynamics-365-Business-Central/) - [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) - [Google Meet](https://www.capterra.com/p/176572/Google-Hangouts/) - [IBM Security MaaS360](https://www.capterra.com/p/240579/IBM-Security-MaaS360-with-Watson/) - [Ivanti Neurons for MDM](https://www.capterra.com/p/124078/Advanced-Mobile-Management/) - [Jira](https://www.capterra.com/p/19319/JIRA/) - [Microsoft Azure](https://www.capterra.com/p/16365/Azure/) - [Microsoft Enterprise Mobility + Security](https://www.capterra.com/p/227209/Microsoft-Enterprise-Mobility-Security-EMS/) - [Microsoft Intune](https://www.capterra.com/p/230703/Microsoft-Endpoint-Manager-MEM/) - [Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) - [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) - [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) - [Okta](https://www.capterra.com/p/119653/Okta/) - [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) - [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/) - [ServiceNow](https://www.capterra.com/p/254088/ServiceNow/) - [Slack](https://www.capterra.com/p/135003/Slack/) - [SysAid](https://www.capterra.com/p/107225/SysAid/) - [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) - [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) - [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) For each product, we show you the most common integrations according to our user reviews and analyze themes in what reviewers say to highlight what you need to know. ## How does the user experience compare on Slack vs TeamViewer ONE? ### Overall rating 4.7 (24036) 4.6 (11619) ### User interface Slack TeamViewer ONE ### Customer service and support Slack Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 (Live rep) Chat TeamViewer ONE Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 (Live rep) Chat ## What users say about the pros and cons of Slack vs TeamViewer ONE Both Slack and TeamViewer Remote have been reviewed by verified reviewers on Capterra. See what real users say about their experiences with Slack and TeamViewer Remote to help you pick the tool that best fits your needs. Users appreciate Slack for its effective team communication, noting features like instant messaging, shared channels, and the ability to organize conversations into threads. They also value its team collaboration tools, highlighting real-time updates, file sharing, and integrations with other software. Additionally, users find the channel system beneficial for organizing discussions and streamlining workflows. Meanwhile, TeamViewer Remote users praise its remote access capabilities, citing secure connections and the ease of managing offsite systems. They also find it useful for issue resolution, mentioning its ability to quickly address technical problems, and appreciate the convenience of accessing devices remotely. As for the cons, Slack users mention limitations in messaging, such as the lack of a clear chat history and issues with the huddle function. They also find the notifications overwhelming and criticize the pricing, especially the cost of the upgraded version. When it comes to TeamViewer Remote, users report connectivity issues, including frequent disconnections and slow connection speeds. They also find the password access process cumbersome and note security concerns related to password management. \[[2](#source-item-2)\] Pros Slack JN Jon N Technology DirectorDesign, 51 - 200 employeesUsed the software for: More than 2 years. “We using it for DM's, group chat and project discussion and also allows us to easily share files with each other and we have confgured a number of connected apps and workflows.“ November 20, 2025 TM Tristan M EngineeringComputer Hardware, 2 - 10 employeesUsed the software for: Less than 6 months. “It enhances productivity with app integrations, automated workflows for repetitive tasks, robust search capabilities, and quick options for calls and file sharing, ultimately speeding up collaboration.“ January 15, 2026 TeamViewer ONE LB Lucas B IT Service Desk AnalystFinancial Services, 501 - 1,000 employeesUsed the software for: 1-2 years. “Its smooth performance, even on slower networks, makes it easy to troubleshoot issues or collaborate in real time, and features like file transfer, multi‑monitor support, and session recording add a lot of practical value.“ March 16, 2026 CT Cameron T IT Service Desk AnalystFinancial Services, 201 - 500 employeesUsed the software for: More than 2 years. “TeamViewer has made such a positive impact on my ability to troubleshoot and resolve IT Service Desk tickets remotely with all of it's advanced features, it is easily the most comprehensive and impressive system I have used in end user support.“ February 25, 2026 Cons Slack Maxwell P General ManagerHospitality, 11 - 50 employeesUsed the software for: I used a free trial. “Also the free version hides message history after a certain period which can be frustrating if you need to reference something from a few months ago and have not upgraded yet.“ December 9, 2025 Saleem B Training and Development ManagerNon-Profit Organization Management, 51 - 200 employeesUsed the software for: 1-2 years. “The free subscription of slack lacks customer support, you can only access the Slack Help Center for troubleshooting issues.“ December 7, 2025 TeamViewer ONE GB Gunther B Managing directorBroadcast Media, 2 - 10 employeesUsed the software for: More than 2 years. “The layout is different and much slower to the previous version, because the new version doesn't show immediately that TeamViewer has registered my attempt to connect to the remote site, often I click twice or three times before something happens. “ December 2, 2025 WM Will M OwnerInformation Technology and Services, Self-employedUsed the software for: More than 2 years. “For me as a small IT person supporting a small number of hosts, the cost having to go to v15.x from my 12 was a bit overwhelming, even with the 2-for-1 rate. “ November 25, 2025 * * * Sources 1. Our research team identified features from vendor websites based on their analysis of what users find valuable or expect from remote support software. This list is not exhaustive. For additional features, refer to the vendor’s website. 2. Review excerpts are passages extracted from longer reviews written by verified reviewers. We obtain these excerpts by applying an algorithm that considers factors including, but not limited to, length, topic coverage, and thematic relevance. Excerpts are evaluated for positive or negative sentiment and receive a sentiment score. They represent user opinion and do not represent the views of, nor constitute, an endorsement by Capterra or its affiliates. Excerpts are not edited for clarity or grammar. * * * Popular comparisons - [Slack vs Microsoft Teams](https://www.capterra.com/compare/135003-168668/Slack-vs-Microsoft-Teams) - [Slack vs Connecteam](https://www.capterra.com/compare/135003-153140/Slack-vs-Connecteam) - [Slack vs Google Workspace](https://www.capterra.com/compare/135003-247901/Slack-vs-Google-Workspace) - [Slack vs Google Meet](https://www.capterra.com/compare/135003-176572/Slack-vs-Google-Hangouts) - [Slack vs Asana](https://www.capterra.com/compare/135003-184581/Slack-vs-Asana-PM) - [TeamViewer ONE vs Zoho Assist](https://www.capterra.com/compare/112011-194565/Zoho-Assist-vs-TeamViewer) - [TeamViewer ONE vs Supremo Remote Desktop](https://www.capterra.com/compare/177094-194565/Supremo-Remote-Desktop-vs-TeamViewer) - [TeamViewer ONE vs NinjaOne](https://www.capterra.com/compare/184229-194565/NinjaOne-vs-TeamViewer) - [TeamViewer ONE vs ISL Light](https://www.capterra.com/compare/146892-194565/ISL-Light-vs-TeamViewer) - [TeamViewer ONE vs ScreenConnect](https://www.capterra.com/compare/147830-194565/ScreenConnect-vs-TeamViewer)