# Compare Smokeball vs Litify 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Smokeball and Litify based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/133656-160393/Smokeball-vs-Litify

---

# Smokeball vs Litify Features and Cost Comparison

Last updated March 13th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

SmokeballLitify2/4 selected

[Smokeball](https://www.capterra.com/p/133656/Smokeball/)[4.8 (356)](https://www.capterra.com/p/133656/Smokeball/reviews/)

[Litify](https://www.capterra.com/p/160393/Litify/)[4.4 (138)](https://www.capterra.com/p/160393/Litify/reviews/)

[## Smokeball](https://www.capterra.com/p/133656/Smokeball/)[4.8 (356)](https://www.capterra.com/p/133656/Smokeball/reviews/)

Starting Price

$49.00/month

Value-for-Money

4.5

Functionality

4.6

Ease of Use

4.7

Customer Service

4.7

Reviews Sentiment

BA

MB

JT

Based on [356 reviews](#user-reviews)

Positive

344

Neutral

6

Negative

6

[## Litify](https://www.capterra.com/p/160393/Litify/)[4.4 (138)](https://www.capterra.com/p/160393/Litify/reviews/)

Starting Price

$150.00/month

Value-for-Money

4.1

Functionality

4.3

Ease of Use

4.2

Customer Service

4.3

Reviews Sentiment

RM

RR

Based on [138 reviews](#user-reviews)

Positive

116

Neutral

13

Negative

9

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What’s your intended use case?

## Summary

* * *

Key features rated by users

Features selected based on 3,984 reviews from legal case management software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

83%Fit

High performer

Feature ratings

Client Management

4.6

Document Management

4.7

Billing & Invoicing

4.4

Case Notes

4.6

Task Management

4.7

79%Fit

Feature ratings

Client Management

4.6

Document Management

4.2

Billing & Invoicing

3.9

Case Notes

4.3

Task Management

4.1

User satisfaction

User satisfaction

4.8

User reviews[356](https://www.capterra.com/p/133656/Smokeball/reviews/)

Ease of use

4.7

Functionality

4.6

Value for money

4.5

Customer support

4.7

User satisfaction

4.4

User reviews[138](https://www.capterra.com/p/160393/Litify/reviews/)

Ease of use

4.2

Functionality

4.3

Value for money

4.1

Customer support

4.3

Price starts from

Price starts from

$49Per User, Per Month

-   Free version
-   Free trial

Price starts from

$150Per User, Per Month

-   Free version
-   Free trial

Best for

Best for

Designed for law firms based in the United States that practice in family law, personal injury, real estate, estate planning, litigation, business sale & purchase, criminal law, and more.

Best for

Litify is a cloud-based legal practice management solution designed for larger law firms and in-house teams (10+ employees) with high-volume casework and a high-performance mindset.

## User reviews

Pros & cons

VR

Verified Reviewer

Administrator

> "The cloud-based system means I can access client matters securely from anywhere, and the built-in automation eliminates repetitive..."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___7043905)

WS

Whitney S.

Paralegal

> "I don’t have many complaints, but one challenge we’ve encountered is with scheduling across different time zones. When an appointment is..."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6821308)

MB

Mike B.

Principal and Founder

> "The interface is brilliant with a tonne of built-in features, and way we can access our files and documents is great and will make..."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___7041973)

MR

Morgan R.

Paralegal

> "The only part of smokeball that bothers me is when I send messages I can only send a certain amount of words before it stops me and doesnt..."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6821310)

JT

Joseph T.

Managing Partner

> "My favorite feature is the AI tracking of my time spent processing emails in Outlook."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___7068539)

SB

Scott B.

Attorney

> "Some of the interfaces, particularly the one for tracking settlement discussions, are a bit clunky and difficult to use."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6821318)

RH

Rena H.

Legal Assistant

> "The tags we are able to utilize to track out matters are great, as is being able to correspond multiple matters for 1 client."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6821505)

AD

Alyssa D.

Paralegal

> "When there are glitches in the system, you're barred from doing your job because we're so dependent on the system."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6821271)

TF

Tyler F.

Attorney

> "The way it efficiently integrates with other applications and its robust tracking system for the different types of client matters."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6821270)

BM

Brianne M.

Lega Assistant

> "Smoke Billing feels a little clunky - there are several ways of doing the same thing, which sometimes makes training difficult."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6826697)

JK

Jeffrey K.

Managing Attorney

> "Just as important, we have eliminated storage needs for old paper files since we are able to purge our files when a case is closed."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6821989)

JM

Jordan M.

Founder Principal

> "In fact, I think you may not be able to open anything else in Smokeball while waiting for a file to download. And if you get anxious, and..."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6593086)

DP

Dorothy P.

paralegal

> "It keeps everything organized, automates the tedious stuff, and makes me feel like I have a mini army of assistants (without the payroll)."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6826676)

CD

Colin D.

Associate Attorney

> "It does not do a great job of summarizing deposition transcripts."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6821327)

IR

Irene R.

Attorney

> "Imagine how surprised and happily stunned when I clicked on Forms and my letterhead with Client address just popped up! If this is how good..."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6798992)

JM

Jordan M.

Founder Principal

> "Very bulky. Because SB documents are generally stored in the cloud, you can't open a large file like a video immediately."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6593086)

HjK

Hee jae K.

paralegal

> "With strong Microsoft Office integration and responsive customer support, Smokeball streamlines legal work and improves overall efficiency."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6826691)

DA

Douglas A.

Principal, Director and CEO

> "The bhack room support provided by \[sensitive content hidden\] is 2nd to none."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___7110531)

JW

Jason W.

lawyer

> "We are a personal injury law firm and the Smokeball platform lends itself beautifully to that practice area."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___7049038)

RL

Ramona L.

Paralegal

> "Smokeball billing definitely has a learning curve, I believe it's the hardest part of learning the Smokeball software."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6826844)

PM

Patrick M.

Paralegal

> "UX, integration with Outlook is great, formatting documents from word, .jpeg, etc. to .pdf is invaluable."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6821302)

CA

Christina A.

Attorney

> "Calendar sharing is proving difficult through Outlook."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6827127)

JC

Jessica C.

Senior Paralegal

> "I have been a real estate paralegal for 25 years and the functionality that smokeball provides has allowed me to manage twice the file count..."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6584938)

JS

Joel S.

Firm Owner

> "I have not hired support staff due to the cost of the support staff license."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6821456)

MC

Mark C.

Owner

> "Smokeball has been an incredible asset in my practice not only as a client management tool but also in creating documents for clients."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6827541)

BW

Brian W.

Associate Attorney

> "Often times Excel freezes up and I must restart the program."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6821275)

AP

Andrew P.

Associate Attorney

> "SB has saved me countless hours of valuable work time in the drafting of memos, emails and basic motion practice."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6826689)

RH

Rena H.

Legal Assistant

> "Really my only complaint is the glitches that randomly appear."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6821505)

GG

Genie G.

Managing Partner

> "I especially love their integration with InfoTrack for Court e-filing and their workflows. "

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6821298)

EM

Emma M.

Paralegal

> "I have also made attempts to reach Smokeball regarding issues and enhancements, and I never received a call."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6826760)

MA

Melinda A.

Paralegal

> "I like the ability to have your calendar, your files, and your task all in one place."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6826131)

CK

Chrystal K.

Sole practitioner

> "I wish they had not reorganized forms and documents."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6822329)

CG

Crystal G.

Legal Assistant

> "My favorite is the accessibility of the case files and documents securely from anywhere, promoting flexibility and remote work."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6586125)

JM

Jordan M.

Founder Principal

> "Finally, there's no way to collaborate with another firm that has Smokeball unless both firms have the same license."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6593086)

JF

Josh F.

Owner

> "It automatically tracks your time; the document automation is fantastic; and Archie, the new AI product, looks like it's going to be a game..."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6490244)

AP

Anna P.

Paralegal

> "Cannot incorporate "workflow" dates into calendar. "

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6585098)

MA

Melinda A.

Paralegal

> "Smokeball helps me keep organized and on top of my files and daily task."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6826131)

CG

Carla G.

Paralegal

> "The reporting function can be slow or time out."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6588974)

KM

Kristi M.

Legal Assistant

> "It is easy to look up information in files. If your not able to find something you can easily search key words to find the document your..."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6826694)

KH

Kenneth H.

Owner

> "The billing module is generally very difficult to use."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6821289)

CG

Crystal G.

Legal Assistant

> "Automating routine tasks like document creation, calendaring, and billing saves time and reduces errors."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6586125)

AW

Amber W.

Paralegal

> "We needed a new software system because our old one (very old) was aging out of the version we used and was no longer going to be supported...."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___5071301)

JK

Jeffrey K.

Managing Attorney

> "This is extremely helpful when attorneys are in Court or a deposition and need to find a document immediately. "

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6821989)

KV

Kathy V.

Legal Assistant

> "It's less customizable than the other programs."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6584906)

TH

Tara H.

Legal Assistant

> "Overall, Smokeball has been more than just software, it’s a partner in helping our firm stay organized, productive, and focused on what..."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6821285)

AW

Amber W.

Paralegal

> "I miss being able to calculate forward and backward choosing calendar days or court days and such."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___5071301)

MR

Maureen R.

Senior Paralegal

> "Being able to move between Word, Outlook, Smokeball and interoffice correspondence is seamless. Plus, the support team is extremely..."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6463883)

NN

Nick N.

Partner

> "It is slow to load matters when you deal with cases that have more than 20 parties."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6029760)

NA

Nilda A.

Office Manager

> "Everyone has been very helpful all team we worked with Project management, to help bringing the data over."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___7042316)

EL

Elizebeth L.

Owner

> "Interface was not very user friendly or visually appealing"

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6641777)

AA

Anadelis A.

Legal Assistant

> "It's also great to be able to easily revisit email exchanges within each case, making it much simpler to track communication and stay..."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6592842)

OH

Olivia H.

Paralegal

> "Smokeball can be painfully slow which can be frustrating when you are working in a fast pace environment."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6179652)

VR

Verified Reviewer

Administrator

> "It’s a robust system that continues to improve with each update."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___7043905)

AK

Angelika K.

Paralegal

> "The integration without look sometimes freezes and I have been having issues with outlook."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___5002541)

AI

Alita I.

Paralegal

> "Overall, Smokeball has helped us show up stronger for our clients!"

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___7116298)

DC

Diane C.

Paralegal

> "Smokeball can be slow and cumbersome at times, it is web based. If a form isn't set up to your liking it can be difficult to change it, I..."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___3699017)

JM

Jordan M.

Founder Principal

> "Obviously, this would not be the case if timekeeping was not important, but when it is, it’s amazing because it captures so much more than..."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6593086)

JH

Jacob H.

Associate Attorney

> "Smokeball's mobile application needs serious work."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6175288)

NA

Nilda A.

Office Manager

> "Easy to use, support and training provided and of course the people behind the scenes helping us as we familiarize ourselves to Smokeball. "

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___7042316)

AM

Andrea M.

Andrea Morelos

> "It had system errors and glitches more often than I would have hoped. And during those times you have to ultimately who ultimately have a..."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___3646150)

JP

Jackie P.

Legal Assistant

> "Overall, an amazing application, but should definitely have an option to retrieve certain items that were updated."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6826708)

JG

Jennifer G.

Partner

> "The billing software is not super intuitive. "

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6183666)

JS

Joel S.

Firm Owner

> "I enjoy being able to find a human when needed and the responsive of needing templates is good."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6821456)

MM

Matt M.

Managing Attorney

> "Communicate is clunky on mobile."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6175260)

SS

Stephanie S.

Paralegal

> "I absolutely love that SB is integrated with Outlook to save emails right to the client matter, this way I never forget to save them."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6443173)

AF

Alex F.

Owner

> "They shuttle you to email, where the support doesn't read the emails you send."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___4418553)

CM

Christina M.

Paralegal Supervisor

> "It has significantly streamlined my workflow, providing a seamless experience that keeps me impeccably organized."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6585003)

AF

Alex F.

Owner

> "Now that I have my data out of their system, I am no longer hostage to their garbage. If I had read a review like this during my evaluation,..."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___4418553)

MB

Mike B.

Principal and Founder

> "Their annual fee is competitive, and that's important for us."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___7041973)

SE

Sara E.

Attorney

> "Not sure if it’s a Smokeball issue but have had issues with the outlook add-in at times."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___3593335)

AE

Alec E.

Legal Assistant

> "We have been using Smokeball in our office for years, and it has been a wonderful program to centralize and manage all of our files."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6585104)

MR

Michelle R.

Director

> "It is not user friendly, slow, accounting is terrible,"

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6063249)

JS

Joel S.

Firm Owner

> "In addition to the aforementioned, the updates and improvements continue to develop with advancements in technology and the law."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6821456)

AF

Alex F.

Owner

> "I know I sound like a crank. But I feel pretty badly treated by them and in 2023 the lack of an open API is insane."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___4418553)

MO

Matthew O.

Receptionist

> "I started in April and I have to say that I was able to quickly learn the ins and outs of the Smokeball platform."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6824737)

KW

Ken W.

Clerk

> "Bugs: file naming and renaming; sudden slowdowns in software; and if you have a sub-window open specific to one matter, such as customizing..."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___2528241)

LL

Lauren L.

Lawyer

> "Smokeball makes it easier for myself and staff to stay on top of our files and communicate with our clients. "

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6592709)

SS

Steven S.

Lawyer

> "The only downsides to this software are small, personal nitpicks I have found with certain functions, such as scanning a document or..."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___2528248)

AG

Angela G.

Paralegal

> "Been using it a year now and the best software I have used being in the legal field."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___7046834)

AL

Adeline L.

Managing Director

> "AS a flat fee operation, I do not like the time/billing feature - it's more complicated, and not adaptable to my needs"

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___2528513)

[View Reviews](https://www.capterra.com/p/133656/Smokeball/reviews/)

RM

Renee M.

Paralegal

> "I love how you can do everything from emails, document sharing, calendaring, expenses, etc. from within this..."

[See full review](https://www.capterra.com/p/160393/Litify/#Capterra___7060699)

RM

Rafael M.

CMA

> "There a few, minimal occasions, where files tend to take more than expected to upload. When handling great batches..."

[See full review](https://www.capterra.com/p/160393/Litify/#Capterra___7066395)

RR

Rinu R.

Technical support engineer

> "Case Management is really helpful in Litify as it helps manage cases from intake to closure, including tracking..."

[See full review](https://www.capterra.com/p/160393/Litify/#Capterra___6830360)

SB

Sarah B.

Legal Assistant

> "I do not like having to generate each document separately, I wish that we were able to click on more than document..."

[See full review](https://www.capterra.com/p/160393/Litify/#Capterra___7063508)

KH

Kim H.

Human Resources Director

> "I love how It combines the all the case management things now I can track case and automate the document and its..."

[See full review](https://www.capterra.com/p/160393/Litify/#Capterra___6764934)

MC

Miriam C.

Paralegal

> "Don't love it- While it offers a wide range of features, I think the information gets lost and I like to have my..."

[See full review](https://www.capterra.com/p/160393/Litify/#Capterra___7061462)

ML

Marie L.

Negotiator

> "Pros, I love the search column, I like the litify note tab I can create a note and chatter from that particular..."

[See full review](https://www.capterra.com/p/160393/Litify/#Capterra___7063789)

BM

Brenda M.

CMA

> "I do not like that sometimes the sign in screen will not log in unless you go through a certain URL."

[See full review](https://www.capterra.com/p/160393/Litify/#Capterra___7060908)

MB

Michelle B.

COO

> "The chat feature and task management enables teams to collaborate and always have the same information at their..."

[See full review](https://www.capterra.com/p/160393/Litify/#Capterra___7060712)

JS

Juan S.

IT Manager

> "The licensing model is not useful for migration law firms; the UI is neither intuitive nor friendly."

[See full review](https://www.capterra.com/p/160393/Litify/#Capterra___7060783)

MP

Michelle P.

Salesforce Developer

> "The automation features help reduce a lot of manual work, and case management feels solid for day-to-day..."

[See full review](https://www.capterra.com/p/160393/Litify/#Capterra___7060723)

RV

Romario V.

Intake specialist

> "Sometimes get frozen. When i trying to send text message take much mins to complete the process."

[See full review](https://www.capterra.com/p/160393/Litify/#Capterra___7062872)

NC

Nischay C.

LG Trainer and Sales specialist

> "Litify helps firms streamline routine tasks and workflows, such as document generation and task tracking."

[See full review](https://www.capterra.com/p/160393/Litify/#Capterra___7001312)

KE

Kat E.

Resource Specialist

> "The speed of the website seems as though everything is on a set of servers that are running out of space."

[See full review](https://www.capterra.com/p/160393/Litify/#Capterra___7064630)

RR

Riley R.

Legal Project Analyst

> "Reporting and dashboards are especially strong, giving firms clear insight into performance and case progress."

[See full review](https://www.capterra.com/p/160393/Litify/#Capterra___7064760)

SM

Susan M.

Law Clerk

> "The search option in the log notes does not function easily."

[See full review](https://www.capterra.com/p/160393/Litify/#Capterra___7060679)

MV

Mona V.

Paralegal

> "File sharing and document management are easily accessible when working with a big team on the same assignment."

[See full review](https://www.capterra.com/p/160393/Litify/#Capterra___7063650)

NS

Nichole S.

Controller

> "It should stop syncing as soon as I unmark it from the outlook docrio add-in."

[See full review](https://www.capterra.com/p/160393/Litify/#Capterra___7063715)

TR

Tamaika R.

Paralegal

> "Uploading Documents- I like the way we can just grab and drop the documents into Litify."

[See full review](https://www.capterra.com/p/160393/Litify/#Capterra___7063745)

ND

Nick D.

Case Manager

> "Also, sometimes the sheer number of folders can be counterproductive."

[See full review](https://www.capterra.com/p/160393/Litify/#Capterra___7066451)

RM

Renee M.

Paralegal

> "I really utilize the tasks tabs and reminders heavily to keep track of outstanding tasks."

[See full review](https://www.capterra.com/p/160393/Litify/#Capterra___7060699)

VH

Vickie H.

Paralegal

> "Document management and sharing feel clunky at times."

[See full review](https://www.capterra.com/p/160393/Litify/#Capterra___7060682)

JC

Julie C.

Paralegal

> "It is not complicated to use and has been very helpful with allowing me to create and update files in a manner..."

[See full review](https://www.capterra.com/p/160393/Litify/#Capterra___7060670)

RR

Riley R.

Legal Project Analyst

> "Sometimes the platform lags and doesn't not perform well."

[See full review](https://www.capterra.com/p/160393/Litify/#Capterra___7064760)

NC

Nikki C.

Paralegal

> "Litify’s intuitive interface and seamless integration with Salesforce made case management efficient and easy to..."

[See full review](https://www.capterra.com/p/160393/Litify/#Capterra___7063922)

OA

Orlando A.

Specialist in records processing

> "I would say, a little slow when loading or uploading documents."

[See full review](https://www.capterra.com/p/160393/Litify/#Capterra___7060674)

SH

Sabrina H.

Paralegal

> "I like the endless customizable dashboard and profile options, making day to day work easy."

[See full review](https://www.capterra.com/p/160393/Litify/#Capterra___7063585)

JS

Joanne S.

Office Manager

> "Unfortunately, we still receive emails addressed to \[sensitive content hidden\]."

[See full review](https://www.capterra.com/p/160393/Litify/#Capterra___7066444)

RR

Riley R.

Legal Project Analyst

> "Customer support and onboarding resources are generally helpful, and the platform continues to improve with..."

[See full review](https://www.capterra.com/p/160393/Litify/#Capterra___7064760)

JS

Justin S.

Director of Product

> "Heavy lift, costs, not intuitive, not fully integrated as accounting platform does not work well at all with..."

[See full review](https://www.capterra.com/p/160393/Litify/#Capterra___6304685)

KH

Kim H.

Human Resources Director

> "Overall experience has been good it works fine for me it is cloud based for I can access it from anywhere and it..."

[See full review](https://www.capterra.com/p/160393/Litify/#Capterra___6764934)

SG

Sydney G.

Paralegal

> "Litify's response time is slow."

[See full review](https://www.capterra.com/p/160393/Litify/#Capterra___7060748)

KW

Kirsten W.

Paralegal

> "I like that downloading files and sharing them with others internally and externally because it is convenient."

[See full review](https://www.capterra.com/p/160393/Litify/#Capterra___7063857)

NS

Nichole S.

Controller

> "In addition, the prices of licenses is painfully high!"

[See full review](https://www.capterra.com/p/160393/Litify/#Capterra___7063715)

KJ

Kaitlyn J.

Settlement Coordinator

> "It is nice to be able to work on one screen and not have to click multiple tabs."

[See full review](https://www.capterra.com/p/160393/Litify/#Capterra___7060657)

SH

Steve H.

Hearing Representative

> "Too slow, not user friendly, simple things take far too many steps."

[See full review](https://www.capterra.com/p/160393/Litify/#Capterra___7060671)

LR

Lidia R.

Paralegal

> "I like the way the open cases list as they can be categorized by case stage."

[See full review](https://www.capterra.com/p/160393/Litify/#Capterra___7067640)

KJ

Kaitlyn J.

Settlement Coordinator

> "I liked least that the reporting is not accurate."

[See full review](https://www.capterra.com/p/160393/Litify/#Capterra___7060657)

JC

Julie C.

Paralegal

> "I like the storage capacity and the compatibility with NetDocs. "

[See full review](https://www.capterra.com/p/160393/Litify/#Capterra___7060670)

KL

Kim L.

Legal Administrator

> "I think the product is too cumbersome. "

[See full review](https://www.capterra.com/p/160393/Litify/#Capterra___7066425)

RV

Romario V.

Intake specialist

> "Nice, it could be better if we would have the possibility to fix it to get it faster to complete the process..."

[See full review](https://www.capterra.com/p/160393/Litify/#Capterra___7062872)

KL

Kim L.

Legal Administrator

> "It slows me down."

[See full review](https://www.capterra.com/p/160393/Litify/#Capterra___7066425)

PD

Parris D.

Litigation Paralegal

> "I think overall it's a really good system and I like how you can log everything including expenses, etc."

[See full review](https://www.capterra.com/p/160393/Litify/#Capterra___7060708)

KE

Kat E.

Resource Specialist

> "Things are definitely slower than when I started a couple years ago."

[See full review](https://www.capterra.com/p/160393/Litify/#Capterra___7064630)

KT

Kelli T.

Paralegal

> "Litify has made our case management job much easier in a day to day basis."

[See full review](https://www.capterra.com/p/160393/Litify/#Capterra___7063578)

SF

Susan F.

Paralegal

> "Intake section was also too complicated and slowed our process up making the calls far longer then they needed to..."

[See full review](https://www.capterra.com/p/160393/Litify/#Capterra___6139050)

LJ

Luis J.

Accountant

> "Very easy to run and create reports to know the status of each area/department and make decisions."

[See full review](https://www.capterra.com/p/160393/Litify/#Capterra___7063570)

BE

Braya E.

Disbursement coordinator

> "I dont like the fact that you have to use the clients name or account number."

[See full review](https://www.capterra.com/p/160393/Litify/#Capterra___6845990)

MV

Mona V.

Paralegal

> "Litify has been an excellent tool for case management and easy client control."

[See full review](https://www.capterra.com/p/160393/Litify/#Capterra___7063650)

JS

Justin S.

Director of Product

> "They're VC-backed, driven by getting more sales, not delivering an optimal customer experience."

[See full review](https://www.capterra.com/p/160393/Litify/#Capterra___6304685)

MB

Michelle B.

COO

> "We are very much looking forward to 2026 and the new customizations that will make us even more efficient."

[See full review](https://www.capterra.com/p/160393/Litify/#Capterra___7060712)

KJ

Kaitlyn J.

Settlement Coordinator

> "There is no easy way to fix it."

[See full review](https://www.capterra.com/p/160393/Litify/#Capterra___7060657)

MS

Mileen S.

Litify Development and Administration

> "With docrio you can manage the documents easily."

[See full review](https://www.capterra.com/p/160393/Litify/#Capterra___7063688)

SS

Stephen S.

Attorney

> "Frustrating. "

[See full review](https://www.capterra.com/p/160393/Litify/#Capterra___7060736)

JM

Juan M.

Legal Assistant

> "Easy to use most of the time when just completing tasks and it makes coordination and collaboration simpler"

[See full review](https://www.capterra.com/p/160393/Litify/#Capterra___7060669)

NR

Nancy R.

Litify-Salesforce Administrator

> "Its incompatibility with Salesforce Service Cloud poses challenges for seamless integration with a phone system."

[See full review](https://www.capterra.com/p/160393/Litify/#Capterra___6067540)

PD

Parris D.

Litigation Paralegal

> "I really love that it is both a case management system and document management."

[See full review](https://www.capterra.com/p/160393/Litify/#Capterra___7060708)

AS

Adam S.

Manager of Technical Operations

> "Every time you refresh the webpage the user has to sort the files again and again which can be time consuming."

[See full review](https://www.capterra.com/p/160393/Litify/#Capterra___4907110)

RM

Raquel M.

Operations manager

> "It is very user friendly, easily customizable, and new features coming out constantly that are very helpful."

[See full review](https://www.capterra.com/p/160393/Litify/#Capterra___7060656)

EL

Emily L.

Paralegal

> "I was actually part of the trial of it, and I found that the developers knew absolutely nothing about civil..."

[See full review](https://www.capterra.com/p/160393/Litify/#Capterra___6753871)

HD

Haley D.

Receptionist

> "I have a very positive overall experience using Litify to complete my every day tasks while at work."

[See full review](https://www.capterra.com/p/160393/Litify/#Capterra___7064919)

PM

Peter M.

Chief Technical Officer

> "That would be mostly because of our old system being antiquated and this system having more bells in whistles."

[See full review](https://www.capterra.com/p/160393/Litify/#Capterra___6079337)

SH

Sabrina H.

Paralegal

> "The integration of all products and reporting is very thorough."

[See full review](https://www.capterra.com/p/160393/Litify/#Capterra___7063585)

SF

Susan F.

Paralegal

> "All they want to do now is push us to purchase LSAP to fix issues that we didn't create. "

[See full review](https://www.capterra.com/p/160393/Litify/#Capterra___6139050)

LR

Lidia R.

Paralegal

> "Overall I think its a fairly manageable system that helps cases flow."

[See full review](https://www.capterra.com/p/160393/Litify/#Capterra___7067640)

JW

Justin W.

Salesforce Administrator

> "Instances of bugs in the platform met with "We know this is an issue, but it's not a priority to fix right now""

[See full review](https://www.capterra.com/p/160393/Litify/#Capterra___6078816)

VR

Verified Reviewer

Director

> "The ai integrations were really awesome to see and I was able to get so many answers very fast"

[See full review](https://www.capterra.com/p/160393/Litify/#Capterra___7022566)

WB

Walt B.

Director of TechOps

> "For many firms, this is not the norm and can slow adoption of Litify."

[See full review](https://www.capterra.com/p/160393/Litify/#Capterra___4856051)

MC

Miriam C.

Paralegal

> "I like that we are able to communicate with our clients easily."

[See full review](https://www.capterra.com/p/160393/Litify/#Capterra___7061462)

SF

Susan F.

Paralegal

> "So far, that has not been accomplished. When support fixes one issue, it "breaks" something else. "

[See full review](https://www.capterra.com/p/160393/Litify/#Capterra___6139050)

RV

Robin V.

Records Retrieval Coordinator

> "Great platform for our office and departments."

[See full review](https://www.capterra.com/p/160393/Litify/#Capterra___7063576)

AL

Anthony L.

CEO

> "Document management is garbage."

[See full review](https://www.capterra.com/p/160393/Litify/#Capterra___5038771)

[View Reviews](https://www.capterra.com/p/160393/Litify/reviews/)

## User interface

[Smokeball](https://www.capterra.com/p/133656/Smokeball/)

4.77 (356)

[Litify](https://www.capterra.com/p/160393/Litify/)

4.38 (138)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

2-Way Messaging

207

Important

Access Controls/Permissions

150

Important

Activity Dashboard

120

Important

Smokeball

Top features

30/33

-   2-Way Messaging
-   Access Controls/Permissions
-   Activity Dashboard
-   AI Copilot
-   Alerts/Notifications
-   API
-   Billable & Non-Billable Hours
-   Billing & Invoicing
-   Calendar Management
-   Case Notes
-   Client Management
-   Client Portal
-   Communication Management
-   Compliance Management
-   Conflict Management
-   Contract/License Management
-   Customizable Templates
-   Data Import/Export
-   Deadline Management
-   Docket Management
-   Document Management
-   Electronic Signature
-   Full Text Search
-   Generative AI
-   Mobile App
-   Online Payments
-   Reminders
-   Reporting & Statistics
-   SSL Security
-   Task Management
-   Third-Party Integrations
-   Trust Accounting
-   Workflow Management

[See all features](https://www.capterra.com/p/133656/Smokeball/#features)

Litify

28/33

-   2-Way Messaging
-   Access Controls/Permissions
-   Activity Dashboard
-   AI Copilot
-   Alerts/Notifications
-   API
-   Billable & Non-Billable Hours
-   Billing & Invoicing
-   Calendar Management
-   Case Notes
-   Client Management
-   Client Portal
-   Communication Management
-   Compliance Management
-   Conflict Management
-   Contract/License Management
-   Customizable Templates
-   Data Import/Export
-   Deadline Management
-   Docket Management
-   Document Management
-   Electronic Signature
-   Full Text Search
-   Generative AI
-   Mobile App
-   Online Payments
-   Reminders
-   Reporting & Statistics
-   SSL Security
-   Task Management
-   Third-Party Integrations
-   Trust Accounting
-   Workflow Management

[See all features](https://www.capterra.com/p/160393/Litify/#features)

### Recognition

No recognitions have been awarded to Smokeball

No recognitions have been awarded to Litify

### Deployment & support

Smokeball

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Litify

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Smokeball

-   By Smokeball
-   Located in United States
-   Founded in 2010

Litify

-   By Litify
-   Located in United States
-   Founded in 2016

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