# Compare Smokeball vs Filevine 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Filevine and Smokeball based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/133656-140815/Smokeball-vs-Filevine --- # Filevine vs Smokeball Features and Cost Comparison Last updated March 27th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: FilevineSmokeball2/4 selected [Filevine](https://www.capterra.com/p/140815/Filevine/)[4.4 (285)](https://www.capterra.com/p/140815/Filevine/reviews/) [Smokeball](https://www.capterra.com/p/133656/Smokeball/)[4.8 (356)](https://www.capterra.com/p/133656/Smokeball/reviews/) [## Filevine](https://www.capterra.com/p/140815/Filevine/)[4.4 (285)](https://www.capterra.com/p/140815/Filevine/reviews/) Starting Price Contact vendor Value-for-Money 4.2 Functionality 4.4 Ease of Use 4.4 Customer Service 4.3 Reviews Sentiment Based on [285 reviews](#user-reviews) Positive 249 Neutral 9 Negative 27 [## Smokeball](https://www.capterra.com/p/133656/Smokeball/)[4.8 (356)](https://www.capterra.com/p/133656/Smokeball/reviews/) Starting Price $49.00/month Value-for-Money 4.5 Functionality 4.6 Ease of Use 4.7 Customer Service 4.7 Reviews Sentiment BA MB JT Based on [356 reviews](#user-reviews) Positive 344 Neutral 6 Negative 6 What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 3,984 reviews from legal case management software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 81%Fit Feature ratings Client Management 4.6 Document Management 4.4 Billing & Invoicing 4.1 Case Notes 4.5 Task Management 4.3 83%Fit High performer Feature ratings Client Management 4.6 Document Management 4.7 Billing & Invoicing 4.4 Case Notes 4.6 Task Management 4.7 User satisfaction User satisfaction 4.4 User reviews[285](https://www.capterra.com/p/140815/Filevine/reviews/) Ease of use 4.4 Functionality 4.4 Value for money 4.2 Customer support 4.3 User satisfaction 4.8 User reviews[356](https://www.capterra.com/p/133656/Smokeball/reviews/) Ease of use 4.7 Functionality 4.6 Value for money 4.5 Customer support 4.7 Price starts from Price starts from \-- - Free version - Free trial Price starts from $49Per User, Per Month - Free version - Free trial Best for Best for Filevine is used by law firms, personal injury attorneys, family law practitioners, mass tort litigators, immigration lawyers, insurance defense attorneys, criminal defense lawyers, and counsel. Best for Designed for law firms based in the United States that practice in family law, personal injury, real estate, estate planning, litigation, business sale & purchase, criminal law, and more. ## User reviews Pros & cons DC Drew C. IT support > "Over-promise, under deliver on the actual product. If you are an enterprise level law firm, maybe this product is..." [See full review](https://www.capterra.com/p/140815/Filevine/#Capterra___6824686) VR Verified Reviewer Attorney > "This was for a new firm too, so it shouldn't have been that complicated since there were no cases to transfer over, but..." [See full review](https://www.capterra.com/p/140815/Filevine/#Capterra___7080244) SS Shenella S. Business Development Team Leader > "Good and secure software that makes document and client management more efficient." [See full review](https://www.capterra.com/p/140815/Filevine/#Capterra___7099504) DC Drew C. IT support > "Vinetegrate failed to communicate critical requirements upfront (e.g., need for CSV files), resulting in avoidable..." [See full review](https://www.capterra.com/p/140815/Filevine/#Capterra___6824686) PL Patrica L. Negotiator > "What I like most about file vine is the ease of being able to stay on tasks with reminders and very well designed to..." [See full review](https://www.capterra.com/p/140815/Filevine/#Capterra___6243269) DC Drew C. IT support > "Communication gaps continued regarding data migration, technical support, and additional changes (such as required API..." [See full review](https://www.capterra.com/p/140815/Filevine/#Capterra___6824686) AE Alex E. Director of Finance and Human Resources > "The thing I like most about Filevine is the ability to customize their software to fit your companies needs." [See full review](https://www.capterra.com/p/140815/Filevine/#Capterra___6721929) Jetta H. Intake Zar > "There isn’t much I dislike about Filevine; however, I have heard it can be a bit expensive, and it’s important to..." [See full review](https://www.capterra.com/p/140815/Filevine/#Capterra___7072334) TO Toni O. Accounting > "I like the customization to our needs, along with the features of setting reminders" [See full review](https://www.capterra.com/p/140815/Filevine/#Capterra___6236544) DC Drew C. IT support > "They charged $60k upfront for services and add-ons that were not only never used, but never setup or even deployed to a..." [See full review](https://www.capterra.com/p/140815/Filevine/#Capterra___6824686) BH Ben H. Attorney > "I love the organization of case notes, text to client, emails to and from the file, organization of meds, doc gen of..." [See full review](https://www.capterra.com/p/140815/Filevine/#Capterra___6085840) MR Melinda R. Attorney > "Difficult to use 2) AI is horrible 3) You have to apy to learn it and getting help after you pay $750 for an hour's..." [See full review](https://www.capterra.com/p/140815/Filevine/#Capterra___6812103) BK Belinda K. Chief Operations Officer > "Filevine is really customizable which is great because we can tailor it to the needs of our firm." [See full review](https://www.capterra.com/p/140815/Filevine/#Capterra___6593409) AE Alex E. Director of Finance and Human Resources > "In addition, the search feature, while wide, is also inefficient and doesn't show you the most logical result at the..." [See full review](https://www.capterra.com/p/140815/Filevine/#Capterra___6721929) ME Michael E. Lawyer > "Filevine is very good at managing documents and case flow. " [See full review](https://www.capterra.com/p/140815/Filevine/#Capterra___6234637) MB Matt B. Owner > "I had to threaten them with arbitration just to get out of their AI product, which was barely usable and not ready for..." [See full review](https://www.capterra.com/p/140815/Filevine/#Capterra___7003137) DR Dionel R. Intake Speacialist > "The way it allows to you to work efficiently and organized" [See full review](https://www.capterra.com/p/140815/Filevine/#Capterra___6663085) DC Drew C. IT support > "The schedule was strict for the company, but vendor requirements shifted after work began, leading to delays." [See full review](https://www.capterra.com/p/140815/Filevine/#Capterra___6824686) JB Jake B. Attorney > "Filevine made it easy to learn how to use it, and gave concise explanations for everything it offers during training." [See full review](https://www.capterra.com/p/140815/Filevine/#Capterra___6657620) Miguel S. President > "I did not have a good experience as we are not a lawfirm and they do not have any templates that could have been shared..." [See full review](https://www.capterra.com/p/140815/Filevine/#Capterra___6873769) JH Jessica H. Settlement Specialist > "I'm looking forward to learning more about utilizing FV to its full potential, tips and tricks to help in customizing..." [See full review](https://www.capterra.com/p/140815/Filevine/#Capterra___6031097) SS Shenella S. Business Development Team Leader > "Customer support is slow to respond and the software is quite pricey comparatively." [See full review](https://www.capterra.com/p/140815/Filevine/#Capterra___7099504) ME Michael E. Lawyer > "Also, being cloud based, it is accessible on my phone when needed." [See full review](https://www.capterra.com/p/140815/Filevine/#Capterra___6234637) MR Melinda R. Attorney > "I tried to get out of the contract but htey didnt care and I am stuck with a bill every month for a horrific product." [See full review](https://www.capterra.com/p/140815/Filevine/#Capterra___6812103) MB Matthew B. Attorney > "Ease of use and lots of options to assist in optimizing your case management system." [See full review](https://www.capterra.com/p/140815/Filevine/#Capterra___6236610) LR Leslie R. Director > "The features were never delivered or late, leaving us without accountability or resolution." [See full review](https://www.capterra.com/p/140815/Filevine/#Capterra___7012496) Andrea Yarlyn Q. owner > "I like it because I no longer have to search through multiple folders and scattered systems now everything is in one..." [See full review](https://www.capterra.com/p/140815/Filevine/#Capterra___5041250) LR Leslie R. Director > "This situation borders on fraudulent, and the lack of professionalism and responsibility is deeply concerning." [See full review](https://www.capterra.com/p/140815/Filevine/#Capterra___7012496) LB Laura B. Legal assistant > "Flexibility and user friendliness are my favorite features." [See full review](https://www.capterra.com/p/140815/Filevine/#Capterra___6237178) WE Wendy E. CFO > "I am still being billed for modules that I cancelled years ago and have presented proof of the cancellation to them..." [See full review](https://www.capterra.com/p/140815/Filevine/#SoftwareAdvice___6654888) KC Kanon C. Lawyer > "We love filevine because it helps bring our team together." [See full review](https://www.capterra.com/p/140815/Filevine/#Capterra___6236525) DL David L. Managing Attorney > "The software has many glitches and the wait to get assistance is limited. " [See full review](https://www.capterra.com/p/140815/Filevine/#Capterra___6437726) DF Devin F. Intake > "Overall, it gives me an easy was to generate documents for clients." [See full review](https://www.capterra.com/p/140815/Filevine/#Capterra___6710468) MB Matthew B. Attorney > "Also, some of the automations and small fixes are slow to get implemented." [See full review](https://www.capterra.com/p/140815/Filevine/#Capterra___6236610) Andrea Yarlyn Q. owner > "I love that you can configure the platform to my specific needs and customize it to fit the way I work." [See full review](https://www.capterra.com/p/140815/Filevine/#Capterra___5041250) JG Justin G. Paralegal > "The difficulty of navigating the documents received from the referral company." [See full review](https://www.capterra.com/p/140815/Filevine/#Capterra___6573776) DC Debbie C. Office manager > "Most exciting is the fact that as a office manager I see more and more resumes coming into my office showing applicants..." [See full review](https://www.capterra.com/p/140815/Filevine/#Capterra___6227239) WE Wendy E. CFO > "They never respond to anything I send - but just keep sending reminder invoices." [See full review](https://www.capterra.com/p/140815/Filevine/#SoftwareAdvice___6654888) OV Olivia V. Client Care Specialist Coach > "Easy to navigate and tailor to our firms needs." [See full review](https://www.capterra.com/p/140815/Filevine/#Capterra___6238811) DL David L. Managing Attorney > "The onboarding is through 3rd party and has significant costs and delays. " [See full review](https://www.capterra.com/p/140815/Filevine/#Capterra___6437726) NW Nick W. Attorney > "The integration was fairly seamless." [See full review](https://www.capterra.com/p/140815/Filevine/#Capterra___6236770) MB Matt B. Owner > "Cost prohibitive." [See full review](https://www.capterra.com/p/140815/Filevine/#Capterra___7003137) TC Tiina C. Legal Assistant > "Being able to use the product anywhere I have an internet connection and it being fully functional." [See full review](https://www.capterra.com/p/140815/Filevine/#Capterra___6228051) MB Matt B. Owner > "They will “lawyer” you rather than work with you." [See full review](https://www.capterra.com/p/140815/Filevine/#Capterra___7003137) MH Monica H. Immigration Attorney > "Many features that compartmentalizes the information needed for case management." [See full review](https://www.capterra.com/p/140815/Filevine/#Capterra___6227441) SA Sarah A. legal assistant > "calendar function is unreliable." [See full review](https://www.capterra.com/p/140815/Filevine/#Capterra___6243088) DS Daniel S. Attorney > "The shipped product is rough, but fully customizable for your work flows. " [See full review](https://www.capterra.com/p/140815/Filevine/#Capterra___6035580) NM Nicole M. Director of Operations > "Their billing and sales team could use some training." [See full review](https://www.capterra.com/p/140815/Filevine/#Capterra___6378100) KD Kimia D. Paralegal > "It's very easy to navigate client files as well as customize tabs to your own liking." [See full review](https://www.capterra.com/p/140815/Filevine/#Capterra___6227379) JB Jake B. Attorney > "The layout seemed aesthetically clunky compared to other softwares." [See full review](https://www.capterra.com/p/140815/Filevine/#Capterra___6657620) KB Kim B. Office Manager > "Training videos were good" [See full review](https://www.capterra.com/p/140815/Filevine/#Capterra___6243113) DL David L. Managing Attorney > "Software is limited and not worth the costs or the hassle." [See full review](https://www.capterra.com/p/140815/Filevine/#Capterra___6437726) EM Elijah M. Legal Assistance > "Overall, it's been a great site for a newcomer like me, and making everything easy and organized for all legal..." [See full review](https://www.capterra.com/p/140815/Filevine/#Capterra___6227363) KW Katherine W. attorney > "The "deadline chains" cannot be modified in the client's file and you have to turn off automatic calendaring for many..." [See full review](https://www.capterra.com/p/140815/Filevine/#SoftwareAdvice___3815911) AP Abigail P. Front Desk Receptionist > "Filevine is super easy to use and is great for daily work." [See full review](https://www.capterra.com/p/140815/Filevine/#Capterra___6236921) BK Belinda K. Chief Operations Officer > "They are always referring you to third party vendors. " [See full review](https://www.capterra.com/p/140815/Filevine/#Capterra___6593409) LL Lola L. Paralegal > "it is very user friendly and easy to use." [See full review](https://www.capterra.com/p/140815/Filevine/#Capterra___6243094) WE Wendy E. CFO > "Customer service is as bad as I have ever experienced in any company anywhere. " [See full review](https://www.capterra.com/p/140815/Filevine/#SoftwareAdvice___6654888) CL Carolyn L. paralegal > "It has been incredible and useful helpful and important." [See full review](https://www.capterra.com/p/140815/Filevine/#Capterra___6236947) MB Matt B. Owner > "Worst customer support I’ve ever encountered." [See full review](https://www.capterra.com/p/140815/Filevine/#Capterra___7003137) AS Amy S. Attorney > "Customer Support is great - quick and knowledgeable." [See full review](https://www.capterra.com/p/140815/Filevine/#Capterra___6243410) KW Katherine W. attorney > "As a result of these deficiencies, we have to convert and manipulate pdf documents using Adobe, save them into our..." [See full review](https://www.capterra.com/p/140815/Filevine/#SoftwareAdvice___3815911) PL Patrica L. Negotiator > "I would highly recommend the product in the industry." [See full review](https://www.capterra.com/p/140815/Filevine/#Capterra___6243269) PB Pamela B. Accounting > "Also, not able to delete a note if you put in wrong file." [See full review](https://www.capterra.com/p/140815/Filevine/#Capterra___6229843) PB Pamela B. Accounting > "Also, nice to be able to just drag documents into matter." [See full review](https://www.capterra.com/p/140815/Filevine/#Capterra___6229843) SJ Sumit J. Legal assistant > "FV pdf editor lacks features which is available in adobe pdf." [See full review](https://www.capterra.com/p/140815/Filevine/#Capterra___6227621) TM Timothy M. Office Services Specialist > "I also love the ability to hashtag certain docs with passwords such as for medical records and the various views you..." [See full review](https://www.capterra.com/p/140815/Filevine/#Capterra___2794822) MF Mariana F. Paralegal > "Time loading information and sometimes the project vitals doesnt load" [See full review](https://www.capterra.com/p/140815/Filevine/#Capterra___6227189) ZV Zack V. Quality Assurance Manager > "Filevine has been very open and receptive of our feedback, and are consistently improving Filevine." [See full review](https://www.capterra.com/p/140815/Filevine/#Capterra___6228241) DS Daniel S. Attorney > "Initially, the data import from a prior system did not go well. " [See full review](https://www.capterra.com/p/140815/Filevine/#Capterra___6035580) JL Jane L. Case Manager > "The integration - being able to fax, save as a PDF, preview and rename documents, & send secure documents (such as..." [See full review](https://www.capterra.com/p/140815/Filevine/#Capterra___2799751) DL David L. Managing Attorney > "The service is very poor. " [See full review](https://www.capterra.com/p/140815/Filevine/#Capterra___6437726) TA Travis A. Attorney > "It is intuitive and customizable. " [See full review](https://www.capterra.com/p/140815/Filevine/#Capterra___6078739) JL Joel L. CEO > "FileVine seems like the admin department has a lot of growing pains--really messy. But this is just another step in a..." [See full review](https://www.capterra.com/p/140815/Filevine/#GetApp___3995340) AL Andrea L. Director of Marketing > "Filevine is a great asset to your law firm once fully customized. " [See full review](https://www.capterra.com/p/140815/Filevine/#Capterra___6078386) KM Kristine M. Paralegal > "Sometimes it can be confusing to access certain things in the program" [See full review](https://www.capterra.com/p/140815/Filevine/#Capterra___6227179) KM Kristine M. Paralegal > "It is easy to access, very organized and super beneficial to me in completing my daily tasks." [See full review](https://www.capterra.com/p/140815/Filevine/#Capterra___6227179) KB Kevin B. Owner > "Zero customer support once they got my money and a signed contract act" [See full review](https://www.capterra.com/p/140815/Filevine/#Capterra___6190027) RL Ramon L. Office manager > "The fact other software integrates into filevine it makes it a one stop shop for our employees." [See full review](https://www.capterra.com/p/140815/Filevine/#Capterra___4578094) JL Joel L. CEO > "The doc mgmt and calendar are worthless so we use Google Drive and G-Calendar instead. " [See full review](https://www.capterra.com/p/140815/Filevine/#GetApp___3995340) [View Reviews](https://www.capterra.com/p/140815/Filevine/reviews/) VR Verified Reviewer Administrator > "The cloud-based system means I can access client matters securely from anywhere, and the built-in automation eliminates repetitive..." [See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___7043905) WS Whitney S. Paralegal > "I don’t have many complaints, but one challenge we’ve encountered is with scheduling across different time zones. When an appointment is..." [See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6821308) MB Mike B. Principal and Founder > "The interface is brilliant with a tonne of built-in features, and way we can access our files and documents is great and will make..." [See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___7041973) MR Morgan R. Paralegal > "The only part of smokeball that bothers me is when I send messages I can only send a certain amount of words before it stops me and doesnt..." [See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6821310) JT Joseph T. Managing Partner > "My favorite feature is the AI tracking of my time spent processing emails in Outlook." [See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___7068539) SB Scott B. Attorney > "Some of the interfaces, particularly the one for tracking settlement discussions, are a bit clunky and difficult to use." [See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6821318) RH Rena H. Legal Assistant > "The tags we are able to utilize to track out matters are great, as is being able to correspond multiple matters for 1 client." [See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6821505) AD Alyssa D. Paralegal > "When there are glitches in the system, you're barred from doing your job because we're so dependent on the system." [See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6821271) TF Tyler F. Attorney > "The way it efficiently integrates with other applications and its robust tracking system for the different types of client matters." [See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6821270) BM Brianne M. Lega Assistant > "Smoke Billing feels a little clunky - there are several ways of doing the same thing, which sometimes makes training difficult." [See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6826697) JK Jeffrey K. Managing Attorney > "Just as important, we have eliminated storage needs for old paper files since we are able to purge our files when a case is closed." [See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6821989) JM Jordan M. Founder Principal > "In fact, I think you may not be able to open anything else in Smokeball while waiting for a file to download. And if you get anxious, and..." [See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6593086) DP Dorothy P. paralegal > "It keeps everything organized, automates the tedious stuff, and makes me feel like I have a mini army of assistants (without the payroll)." [See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6826676) CD Colin D. Associate Attorney > "It does not do a great job of summarizing deposition transcripts." [See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6821327) IR Irene R. Attorney > "Imagine how surprised and happily stunned when I clicked on Forms and my letterhead with Client address just popped up! If this is how good..." [See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6798992) JM Jordan M. Founder Principal > "Very bulky. Because SB documents are generally stored in the cloud, you can't open a large file like a video immediately." [See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6593086) HjK Hee jae K. paralegal > "With strong Microsoft Office integration and responsive customer support, Smokeball streamlines legal work and improves overall efficiency." [See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6826691) DA Douglas A. Principal, Director and CEO > "The bhack room support provided by \[sensitive content hidden\] is 2nd to none." [See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___7110531) JW Jason W. lawyer > "We are a personal injury law firm and the Smokeball platform lends itself beautifully to that practice area." [See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___7049038) RL Ramona L. Paralegal > "Smokeball billing definitely has a learning curve, I believe it's the hardest part of learning the Smokeball software." [See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6826844) PM Patrick M. Paralegal > "UX, integration with Outlook is great, formatting documents from word, .jpeg, etc. to .pdf is invaluable." [See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6821302) CA Christina A. Attorney > "Calendar sharing is proving difficult through Outlook." [See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6827127) JC Jessica C. Senior Paralegal > "I have been a real estate paralegal for 25 years and the functionality that smokeball provides has allowed me to manage twice the file count..." [See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6584938) JS Joel S. Firm Owner > "I have not hired support staff due to the cost of the support staff license." [See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6821456) MC Mark C. Owner > "Smokeball has been an incredible asset in my practice not only as a client management tool but also in creating documents for clients." [See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6827541) BW Brian W. Associate Attorney > "Often times Excel freezes up and I must restart the program." [See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6821275) AP Andrew P. Associate Attorney > "SB has saved me countless hours of valuable work time in the drafting of memos, emails and basic motion practice." [See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6826689) RH Rena H. Legal Assistant > "Really my only complaint is the glitches that randomly appear." [See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6821505) GG Genie G. Managing Partner > "I especially love their integration with InfoTrack for Court e-filing and their workflows. " [See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6821298) EM Emma M. Paralegal > "I have also made attempts to reach Smokeball regarding issues and enhancements, and I never received a call." [See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6826760) MA Melinda A. Paralegal > "I like the ability to have your calendar, your files, and your task all in one place." [See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6826131) CK Chrystal K. Sole practitioner > "I wish they had not reorganized forms and documents." [See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6822329) CG Crystal G. Legal Assistant > "My favorite is the accessibility of the case files and documents securely from anywhere, promoting flexibility and remote work." [See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6586125) JM Jordan M. Founder Principal > "Finally, there's no way to collaborate with another firm that has Smokeball unless both firms have the same license." [See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6593086) JF Josh F. Owner > "It automatically tracks your time; the document automation is fantastic; and Archie, the new AI product, looks like it's going to be a game..." [See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6490244) AP Anna P. Paralegal > "Cannot incorporate "workflow" dates into calendar. " [See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6585098) MA Melinda A. Paralegal > "Smokeball helps me keep organized and on top of my files and daily task." [See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6826131) CG Carla G. Paralegal > "The reporting function can be slow or time out." [See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6588974) KM Kristi M. Legal Assistant > "It is easy to look up information in files. If your not able to find something you can easily search key words to find the document your..." [See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6826694) KH Kenneth H. Owner > "The billing module is generally very difficult to use." [See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6821289) CG Crystal G. Legal Assistant > "Automating routine tasks like document creation, calendaring, and billing saves time and reduces errors." [See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6586125) AW Amber W. Paralegal > "We needed a new software system because our old one (very old) was aging out of the version we used and was no longer going to be supported...." [See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___5071301) JK Jeffrey K. Managing Attorney > "This is extremely helpful when attorneys are in Court or a deposition and need to find a document immediately. " [See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6821989) KV Kathy V. Legal Assistant > "It's less customizable than the other programs." [See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6584906) TH Tara H. Legal Assistant > "Overall, Smokeball has been more than just software, it’s a partner in helping our firm stay organized, productive, and focused on what..." [See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6821285) AW Amber W. Paralegal > "I miss being able to calculate forward and backward choosing calendar days or court days and such." [See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___5071301) MR Maureen R. Senior Paralegal > "Being able to move between Word, Outlook, Smokeball and interoffice correspondence is seamless. Plus, the support team is extremely..." [See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6463883) NN Nick N. Partner > "It is slow to load matters when you deal with cases that have more than 20 parties." [See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6029760) NA Nilda A. Office Manager > "Everyone has been very helpful all team we worked with Project management, to help bringing the data over." [See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___7042316) EL Elizebeth L. Owner > "Interface was not very user friendly or visually appealing" [See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6641777) AA Anadelis A. Legal Assistant > "It's also great to be able to easily revisit email exchanges within each case, making it much simpler to track communication and stay..." [See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6592842) OH Olivia H. Paralegal > "Smokeball can be painfully slow which can be frustrating when you are working in a fast pace environment." [See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6179652) VR Verified Reviewer Administrator > "It’s a robust system that continues to improve with each update." [See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___7043905) AK Angelika K. Paralegal > "The integration without look sometimes freezes and I have been having issues with outlook." [See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___5002541) AI Alita I. Paralegal > "Overall, Smokeball has helped us show up stronger for our clients!" [See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___7116298) DC Diane C. Paralegal > "Smokeball can be slow and cumbersome at times, it is web based. If a form isn't set up to your liking it can be difficult to change it, I..." [See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___3699017) JM Jordan M. Founder Principal > "Obviously, this would not be the case if timekeeping was not important, but when it is, it’s amazing because it captures so much more than..." [See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6593086) JH Jacob H. Associate Attorney > "Smokeball's mobile application needs serious work." [See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6175288) NA Nilda A. Office Manager > "Easy to use, support and training provided and of course the people behind the scenes helping us as we familiarize ourselves to Smokeball. " [See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___7042316) AM Andrea M. Andrea Morelos > "It had system errors and glitches more often than I would have hoped. And during those times you have to ultimately who ultimately have a..." [See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___3646150) JP Jackie P. Legal Assistant > "Overall, an amazing application, but should definitely have an option to retrieve certain items that were updated." [See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6826708) JG Jennifer G. Partner > "The billing software is not super intuitive. " [See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6183666) JS Joel S. Firm Owner > "I enjoy being able to find a human when needed and the responsive of needing templates is good." [See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6821456) MM Matt M. Managing Attorney > "Communicate is clunky on mobile." [See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6175260) SS Stephanie S. Paralegal > "I absolutely love that SB is integrated with Outlook to save emails right to the client matter, this way I never forget to save them." [See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6443173) AF Alex F. Owner > "They shuttle you to email, where the support doesn't read the emails you send." [See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___4418553) CM Christina M. Paralegal Supervisor > "It has significantly streamlined my workflow, providing a seamless experience that keeps me impeccably organized." [See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6585003) AF Alex F. Owner > "Now that I have my data out of their system, I am no longer hostage to their garbage. If I had read a review like this during my evaluation,..." [See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___4418553) MB Mike B. Principal and Founder > "Their annual fee is competitive, and that's important for us." [See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___7041973) SE Sara E. Attorney > "Not sure if it’s a Smokeball issue but have had issues with the outlook add-in at times." [See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___3593335) AE Alec E. Legal Assistant > "We have been using Smokeball in our office for years, and it has been a wonderful program to centralize and manage all of our files." [See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6585104) MR Michelle R. Director > "It is not user friendly, slow, accounting is terrible," [See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6063249) JS Joel S. Firm Owner > "In addition to the aforementioned, the updates and improvements continue to develop with advancements in technology and the law." [See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6821456) AF Alex F. Owner > "I know I sound like a crank. But I feel pretty badly treated by them and in 2023 the lack of an open API is insane." [See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___4418553) MO Matthew O. Receptionist > "I started in April and I have to say that I was able to quickly learn the ins and outs of the Smokeball platform." [See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6824737) KW Ken W. Clerk > "Bugs: file naming and renaming; sudden slowdowns in software; and if you have a sub-window open specific to one matter, such as customizing..." [See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___2528241) LL Lauren L. Lawyer > "Smokeball makes it easier for myself and staff to stay on top of our files and communicate with our clients. " [See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6592709) SS Steven S. Lawyer > "The only downsides to this software are small, personal nitpicks I have found with certain functions, such as scanning a document or..." [See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___2528248) AG Angela G. Paralegal > "Been using it a year now and the best software I have used being in the legal field." [See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___7046834) AL Adeline L. Managing Director > "AS a flat fee operation, I do not like the time/billing feature - it's more complicated, and not adaptable to my needs" [See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___2528513) [View Reviews](https://www.capterra.com/p/133656/Smokeball/reviews/) ## User interface 4.45 (285) [Smokeball](https://www.capterra.com/p/133656/Smokeball/) 4.77 (356) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit 2-Way Messaging 207 Important Access Controls/Permissions 150 Important Activity Dashboard 120 Important Filevine Top features 31/33 - 2-Way Messaging - Access Controls/Permissions - Activity Dashboard - AI Copilot - Alerts/Notifications - API - Billable & Non-Billable Hours - Billing & Invoicing - Calendar Management - Case Notes - Client Management - Client Portal - Communication Management - Compliance Management - Conflict Management - Contract/License Management - Customizable Templates - Data Import/Export - Deadline Management - Docket Management - Document Management - Electronic Signature - Full Text Search - Generative AI - Mobile App - Online Payments - Reminders - Reporting & Statistics - SSL Security - Task Management - Third-Party Integrations - Trust Accounting - Workflow Management [See all features](https://www.capterra.com/p/140815/Filevine/#features) Smokeball 30/33 - 2-Way Messaging - Access Controls/Permissions - Activity Dashboard - AI Copilot - Alerts/Notifications - API - Billable & Non-Billable Hours - Billing & Invoicing - Calendar Management - Case Notes - Client Management - Client Portal - Communication Management - Compliance Management - Conflict Management - Contract/License Management - Customizable Templates - Data Import/Export - Deadline Management - Docket Management - Document Management - Electronic Signature - Full Text Search - Generative AI - Mobile App - Online Payments - Reminders - Reporting & Statistics - SSL Security - Task Management - Third-Party Integrations - Trust Accounting - Workflow Management [See all features](https://www.capterra.com/p/133656/Smokeball/#features) ### Recognition No recognitions have been awarded to Filevine No recognitions have been awarded to Smokeball ### Deployment & support Filevine Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Smokeball Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Filevine - By Filevine - Located in United States - Founded in 2014 Smokeball - By Smokeball - Located in United States - Founded in 2010 ## 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