# Compare ServiceTrade vs ServiceWorks 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare ServiceTrade and ServiceWorks based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/132690-183679/ServiceTrade-Commercial-vs-ServiceWorks

---

# ServiceTrade vs ServiceWorks Features and Cost Comparison

Last updated March 13th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

ServiceTradeServiceWorks2/4 selected

[ServiceTrade](https://www.capterra.com/p/132690/ServiceTrade-Commercial/)[4.6 (339)](https://www.capterra.com/p/132690/ServiceTrade-Commercial/reviews/)

[ServiceWorks](https://www.capterra.com/p/183679/ServiceWorks/)[3.6 (115)](https://www.capterra.com/p/183679/ServiceWorks/reviews/)

[## ServiceTrade](https://www.capterra.com/p/132690/ServiceTrade-Commercial/)[4.6 (339)](https://www.capterra.com/p/132690/ServiceTrade-Commercial/reviews/)

Starting Price

Contact vendor

Value-for-Money

4.5

Functionality

4.4

Ease of Use

4.6

Customer Service

4.7

Reviews Sentiment

JH

Based on [339 reviews](#user-reviews)

Positive

325

Neutral

11

Negative

3

[## ServiceWorks](https://www.capterra.com/p/183679/ServiceWorks/)[3.6 (115)](https://www.capterra.com/p/183679/ServiceWorks/reviews/)

Starting Price

$948.00/year

Value-for-Money

3.6

Functionality

3.6

Ease of Use

3.5

Customer Service

3.6

Reviews Sentiment

WD

AF

CG

Based on [115 reviews](#user-reviews)

Positive

67

Neutral

22

Negative

26

What’s your intended use case?

## Summary

* * *

Key features rated by users

Features selected based on 5,933 reviews from field service management software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

79%Fit

Not enough reviews

Feature ratings

Mobile Access

4.3

Scheduling

4.6

Billing & Invoicing

4.1

Quotes/Estimates

4.6

CRM

4.0

65%Fit

Not enough reviews

Feature ratings

Mobile Access

3.3

Scheduling

4.0

Billing & Invoicing

3.5

Quotes/Estimates

3.7

CRM

\--

User satisfaction

User satisfaction

4.6

User reviews[339](https://www.capterra.com/p/132690/ServiceTrade-Commercial/reviews/)

Ease of use

4.6

Functionality

4.4

Value for money

4.5

Customer support

4.7

User satisfaction

3.6

User reviews[115](https://www.capterra.com/p/183679/ServiceWorks/reviews/)

Ease of use

3.5

Functionality

3.6

Value for money

3.6

Customer support

3.6

Price starts from

Price starts from

\--

-   Free version
-   Free trial

Price starts from

$948Flat Rate, Per Year

-   Free version
-   Free trial

Best for

Best for

It is designed for commercial mechanical and fire contractors, HVAC contractors, fire protection services, mechanical service providers, refrigeration contractors, and electrical service providers.

Best for

1\. Appliance and HVAC 2. Cleaning Service 3. Pest Control Service 4. Auto Repair 5. Fleet Management 5. Electrical and Plumbing 7. Landscaping and much more

## User reviews

Pros & cons

JH

Jerry H.

General Manager - Owner

> "With ST we are able to fully run our business with the easy of customer locations, ticket prep, quoting and..."

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___6763770)

JT

Janea T.

Data Analyst

> "My biggest gripe is that there should be an option to set up notifications for things like New Deficiencies Added..."

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___6301231)

JL

Jessica L.

Dispatcher

> "I use ServiceTrade every day to dispatch our technicians, I like that they are able to have all information for..."

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___6350240)

KG

Kenneth G.

Safety Manager

> "There is nothing worse than being stranded at a customer for an extra half hour on a Friday because someone decided..."

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___6850752)

HM

Hope M.

Operations Manager

> "It has cut down on the time it takes for scheduling, helps us assure that our repeat services are on track, and..."

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___6609711)

AK

Adam K.

Regional manager

> "Do not like that you have to write a service and job description think they are the same."

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___6814049)

CH

Carlo H.

Dispatcher

> "Scheduling, dispatching, creation of job/services, collection of client information for a robust and useful..."

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___6450019)

DG

Dave G.

National Service Manager

> "We have also has some issues with Time Card and glitches with the software over time."

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___6321543)

GP

Geoff P.

General Manager

> "I like how jobs are created, how a technician can create deficiencies (with pictures), the quoting process,..."

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___6421429)

AB

Andrew B.

VP of Life Safety

> "We get multiple deficiencies in ST because the form asks the same question multiple times"

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___6758844)

CH

Carlo H.

Dispatcher

> "My experience with Service Trade has been mostly positive and the only real snags have been the lack of even broader..."

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___6450019)

DG

Dusty G.

HVAC Service

> "I dislike the web and or the app availability to ServiceTrade."

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___6778574)

CA

Chelsea A.

administrative assistant

> "Super helpful, and that the map showing what jobs are already on the schedule and each person has their own color..."

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___6292119)

DS

Donovan S.

Supervisor

> "Trying to get a person on the phone to talk about issues was a nightmare."

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___6808143)

JH

Jerry H.

General Manager - Owner

> "I continually push this product to other fire service providers that I know as well as other field service providers."

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___6763770)

DB

Dean B.

Service Manager

> "Labor and Material entry screen on work orders is a little jumpy."

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___6517469)

JM

John M.

OwnerOperator

> "Service trade staff are always there to help with any issues. "

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___7019161)

CH

Cj H.

Service manager

> "Sometimes the tech photos will not load properly"

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___6304658)

MT

Marek T.

CEO

> "The software provided a comprehensive solution for managing service operations, from scheduling and dispatching to..."

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___4822637)

SD

Steve D.

Service Manager

> "They seemed to have problems before using the app before some of the updates."

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___6879379)

MT

Marek T.

CEO

> "Additionally, the integration with mobile devices allowed technicians to access and update information in real-time,..."

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___4822637)

DE

Doug E.

VP

> "It's not compatible to with ProContractor, our accounting system."

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___6551637)

BB

Brad B.

President

> "Servicetrade makes all team members communicate better with our customers to best serve them."

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___6314089)

VR

Verified Reviewer

Lead Coordinator

> "Not syncing with the appropriate codes, is a hassle."

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___6371013)

CH

Carlo H.

Dispatcher

> "The best part of Service Trade is the cohesive integration of between roles."

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___6450019)

JG

Josh G.

RSI Reports Developer

> "I've gone through the certification process a few months ago and those seemed a bit dated as well."

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___6186442)

HC

HEATHER C.

Office manager

> "We especially love how we can set up reoccurring services and reoccurring jobs."

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___6603844)

JD

Jacob D.

Owner

> "It's too restrictive for any work other than service work, and it's too expensive to only be one of multiple..."

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___4627497)

GC

Gabriela C.

Scheduler

> "It's GREAT for scheduling jobs daily, weekly & monthly."

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___6247530)

LF

Lance F.

General Manager

> "We are lacking on the service contract, installation management and service inspection forms."

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___4641441)

JM

John M.

OwnerOperator

> "Customer service is top notch. "

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___7019161)

PD

Paul D.

President

> "Each update results in more bugs, and have a cumulative negative result on the performance of the software."

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___3814419)

CA

Chelsea A.

administrative assistant

> "Also, what I like is that you can look up an account just by the address."

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___6292119)

BS

Beau S.

Service Technician

> "There are a lot of feature we could use that Service trade offers but they are too expensive of upgrades."

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___4641445)

HM

Hope M.

Operations Manager

> "Service trade has made my work life so much easier."

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___6609711)

ER

Eric R.

Me

> "I like the service link but I don’t like that I have to leave service trade to send a message to a client"

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___4651016)

DB

Dean B.

Service Manager

> "Both our office and field staff learned the program very quickly."

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___6517469)

NR

Ned R.

Operations Manager

> "Tracking time for payroll is almost impossible."

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___4657735)

AL

Amy L.

Office Manager

> "Service trade is very easy to navigate. "

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___6820323)

GB

Gene B.

Owner

> "Integrations with accounting software is inadequate"

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___3523998)

WL

William L.

Service tech foreman

> "What I do like most about Service trade, is just it's so user friendly."

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___6729825)

BS

Billy S.

Director of Service

> "The sales side of the software can be time consuming to teach."

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___4641448)

PA

Peggy A.

Service Coordinator

> "Support is always a click away and they are very quick to respond."

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___6358827)

BS

Beau S.

Service Technician

> "With how expensive this app is that is something that should be included not an up charge."

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___4641445)

GP

Gregg P.

Service Operations Manager

> "I like the quoting features the most, it allows for quick turna round from tech to the customer for fast approval of..."

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___4657718)

HC

Huntere C.

Operations Specialist

> "The "mobile app" is great for getting PO's easily but it gets stuck all the time and glitches all the time."

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___3288690)

HM

Hope M.

Operations Manager

> "Love, Love, service trade!"

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___6609711)

HC

Huntere C.

Operations Specialist

> "It stops working all the time and the process of reversing or editing a PO is too complicated."

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___3288690)

CA

Chelsea A.

administrative assistant

> "Love service trade!"

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___6292119)

AV

Anthony V.

Vice President

> "Not worth the money for a small business"

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___4627573)

JE

Jason E.

Operations Manager

> "Ease of use and customer support. "

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___6655304)

JB

Jay B.

National Training Manager

> "Really illustrates the time costs and highlights where resources are lost"

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___3284557)

VR

Verified Reviewer

Operator

> "Mobile interface is acceptable"

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#GetApp___6166128)

PA

Pearlene A.

Operations Manager

> "I am very busy and when I need help I do not have time to read an article. "

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___3284933)

NR

Ned R.

Operations Manager

> "The email tracking of quotes to customers is nice."

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___4657735)

SM

Steve M.

Estimator

> "Not being able to update or change anything."

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___3284588)

PA

Patrick A.

Service Manager

> "Overall its revamped the way we do business and has vastly improved the accuracy in which we do things."

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___4641511)

VR

Verified Reviewer

Service Manager

> "There have been issues with syncing from the mobile devices."

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___2485868)

SM

Seth M.

VP Operations

> "From rollout to ongoing field operation, ServiceTrade has been a breath of fresh air for our service department."

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___4641455)

JL

Jimmy L.

Business Dev. Manager

> "Loss of information if not saved immediately"

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___2473461)

[View Reviews](https://www.capterra.com/p/132690/ServiceTrade-Commercial/reviews/)

WD

Warren D.

Senior Appliance Expert

> "The vision of a unified platform that seamlessly integrates part ordering, scheduling, dispatching, and customer communication is..."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___7106457)

WD

Warren D.

Senior Appliance Expert

> "Our dispatch team has repeatedly requested that the map feature function as originally described: allowing us to view a technician’s..."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___7106457)

AF

Aubree F.

accounts receivable

> "We really like this program it has made a lot of things easier for our company invoicing estimates scheduling part orders customer..."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6299787)

SS

Steven S.

owner

> "I can't make my own barcodes for sales items and I've asked multiple x's for someone to add my sales cost and have sent a reference..."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___7051225)

CG

Carole G.

Accounting Auditing Manager

> "Was told its user friendly and it will produce everything we need, yes if you're only dealing with COD customer it would be great, but..."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___7105594)

WD

Warren D.

Senior Appliance Expert

> "Jobs are frequently assigned incorrect statuses, and the system contains an overwhelming number of job buckets and status options—many..."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___7106457)

DP

Deepak P.

Owner

> "The mobile app makes it easy for our techs to update jobs in real-time."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6778560)

MG

Matt G.

General Manager

> "Our company was initially drawn to ServiceWorks due to the promise of comprehensive setup support and training, which, unfortunately,..."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6763898)

MG

Matt G.

General Manager

> "I like the integration with payment processing and the mobile app."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6763898)

MY

MEL Y.

Service Managert

> "Route sheet, maps, gps does not work as it should because it does not show the location of a truck in a real time; the order of the..."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6290554)

KS

Kerry S.

Manager

> "I like the ability to create jobs and monitor the service history on the job."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6304512)

DS

Donna S.

CEO

> "The POS module was built on top of the existing jobs software, and does not always match the workflow for walking retail customers...."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6328893)

MI

Marion I.

Owner

> "ServiceWorks is a very high functioning CRM that helps us manage our appliance repair business very well. "

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6290490)

SS

Steven S.

owner

> "its easy to get someone to talk back with you, but they can't help you. and when I have issues, I get an email back saying its..."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___7051225)

KO

Kelly O.

Office Manager

> "They are very helpful and actually answer your phone calls or service tickets in a impressive, timely manner."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6784304)

MG

Matt G.

General Manager

> "As a result, we had to manually reconcile each ticket with our tax reports, which cost us hundreds of labor hours."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6763898)

JP

Jake P.

Sales

> "sensitive content hidden\] has been a huge help with answering all of our questions, and was a good sport about receiving the 3rd..."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6809904)

WD

Warren D.

Senior Appliance Expert

> "The ordering process remains disorganized, and after the initial onboarding period, support has been minimal."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___7106457)

SB

Stacey B.

CEO

> "Our favorite is the texting capability with our customers in their jobs and the part inventory and EVERY manufacturer part for..."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___4942507)

RJ

Robert J.

Diagnostic technician

> "The loss of data, the various bugs and glitches, the lag when uploading things, and the lack of fixing bugs after pointing it out to..."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6313283)

MY

MATT Y.

CLERK

> "DOES WELL IN KEEPING TRACK OF BILLING AND IS NICE TO HAVE ALL INFO STORED IN ONE PLACE."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6299914)

MB

Max B.

Owner

> "It feels like something some corporate dude made his team create in the early 2000's because mobile apps were all the crazy back then..."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6883496)

DS

David S.

President

> "It meets all of our needs as a service based Company."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6778150)

SS

Steven S.

owner

> "I like service works but with every update my account gets worse."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___7051225)

SG

Sam G.

Owner

> "Keeping accurate service records and detailed job notes is a breeze!"

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6308219)

NA

Nicole A.

Secretary

> "For example, why is there like 5 save buttons for different sections when writing up a service ticket? Why can’t there be just one?"

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6290457)

WD

Warren D.

Senior Appliance Expert

> "What I appreciated most was the concept behind the software."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___7106457)

BD

Brandon D.

lead tech

> "the moble app has issues with entering and deleteing items entered and has to be refreshed often"

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6301706)

AF

Aubree F.

accounts receivable

> "We really like being able to invoice and schedule from the same program"

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6299787)

MG

Matt G.

General Manager

> "It is even more frustrating when I have to spend time proving the issues to tech support or the developers."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6763898)

MF

Michael F.

Owner

> "The templated notifications are very good."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6778205)

DP

Deepak P.

Owner

> "A lot of times they go through system glitches."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6778560)

KO

Kelly O.

Office Manager

> "The cost compared to other providers is hands down the best value out there. "

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6784304)

PM

Patrick M.

Technical sales support

> "It removes jobs from search when there is a glitch."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6290481)

DP

Deepak P.

Owner

> "Absolutely love how organized our team is now—ServiceWorks keeps us on track!"

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6778560)

SB

Susan B.

Office Manager

> "A mix of frustration and benefits: ServiceWorks is not an easy program to use -- it takes a long time to train in and understand;..."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___4835319)

MH

Moustafa H.

IT Field Tech

> "Dispatch and technicians were great in terms job postings and enrouting"

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6290533)

MF

Michael F.

Owner

> "The emails and back end set up were the most challenging."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6778205)

DS

David S.

President

> "We made the switch to Service Works several years ago and it’s been a mostly positive experience."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6778150)

DF

Dana F.

Owner

> "Messaging constantly crashing. And now payroll is SO messed up"

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#SoftwareAdvice___6819293)

DP

Deepak P.

Owner

> "They have an awesome support team ready to help in every way."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6778560)

DS

Donna S.

CEO

> "There were multiple errors resulting in missing invoices. "

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6328893)

JP

Jake P.

Sales

> "Really went above and beyond for us to earn our business."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6809904)

LG

Luke G.

managing member

> "This company was great for the onboarding process, but when I had issues with the mobile app nothing was addressed."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6612790)

SB

Susan B.

Office Manager

> "It's been very good to have the SD mobile link to the system, although there are issues with that too if the tech is not thorough in..."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___4835319)

DO

David O.

Owner

> "Mad clients because their system stop sending out emails and text for a while."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6746358)

RC

Rick C.

manager

> "Updating tickets are easy"

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6779178)

SL

SONJA L.

PROJECT OFFICE MANAGER

> "The price of the service has increased and is not really justifiable for the services that are received. "

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6290527)

BD

Brandon D.

lead tech

> "easy to keep my calls in order and keep me on right track for day to day task"

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6301706)

MG

Matt G.

General Manager

> "In some instances, the problems never seem to get fixed."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6763898)

JM

John M.

Associate Manager

> "Its user friendly, the fact that its in cloud - we don't have to set up a lot of things to get access to it."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6290580)

VC

Valerie C.

Appliance repair tech

> "They are constantly making updates and changes that makes the problems worse and don’t listen to what the problem actually is"

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6290593)

DP

Deepak P.

Owner

> "Customer support is responsive and helpful."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6778560)

SB

Susan B.

Office Manager

> "The special order parts chart for checking in parts can be a real pain when "tentative parts" are allowed to plug the chart up."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___4835319)

SB

Stacey B.

CEO

> "I love being able to customize our own invoices to show what we need it to for our business."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___4942507)

DO

David O.

Owner

> "Missing customer info, missing scheduleing stuff."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6746358)

KS

Kerry S.

Manager

> "I like the overall concepts and practicality of the way the software is put together and in the most part is very easy to use."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6304512)

LG

Luke G.

managing member

> "I did not even make it through the onboarding process, and they still refused to refund the payment."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6612790)

JR

Jim R.

Admin

> "Tech support is decent although communication could be better."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6290624)

MT

Mark T.

President

> "The poor accounting features."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6305917)

JH

Jennifer H.

Office Manager

> "it keeps peoples history of service together well"

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6310392)

HB

HEATHER B.

MANAGER

> "Lately we have had huge problems with inventory."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6304678)

RC

Rick C.

manager

> "Easy to use schedule system and dashboard."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6779178)

NO

NICOLE O.

OFFICE MANAGER

> "THE TRAINING, THE SUPPORT STAFF AND THE \[sensitive content hidden\] OF OPERATIONS THEY ARE ALL A JOKE!"

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6301275)

RM

Richard M.

President

> "The team at ServiceWorks are easy to deal with and very responsive."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6779205)

SL

SONJA L.

PROJECT OFFICE MANAGER

> "There is a lack of consistency."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6290527)

SL

SONJA L.

PROJECT OFFICE MANAGER

> "The program is very easy to use."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6290527)

DS

Dave S.

Secretary

> "App works mediocre on a good day, on-boarding is a disaster, and the financial reports the SW produces are unreliable."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#SoftwareAdvice___4852227)

JR

Jim R.

Admin

> "Fairly easy to use."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6290624)

DO

David O.

Owner

> "Customer service was the worst of the worst."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6746358)

JR

Jim R.

Admin

> "Easy to train new employees to use."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6290624)

PW

Price W.

Owner - Operator

> "They could not answer questions, could not fulfill any of our wishes, it took days and sometimes weeks to get changes done, and when..."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___4138082)

ND

Nicola D.

Service technician

> "Easy to use straight forward and functions as it should"

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6299196)

AN

Audrey N.

Owner

> "The onboarding was terrible; the communications were awful; after letting multiple people know the program was not a good fit we..."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___4673628)

KL

Kevin L.

Owner

> "It’s been great to grow with Service Works as they are learning the bin cleaning industry."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___4936703)

TB

Trish B.

owner

> "This makes it impossible to use the accounting functions in ServiceWorks. "

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___4183249)

CQ

Cesar Q.

Bin cleaner

> "I like that everything can be managed in one spot."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___5015370)

BS

Blake S.

owner

> "I also cannot see all my customers on a map; which is key to understanding my business."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___4104292)

TB

Trish B.

owner

> "Enjoy having a cloud based system which give us more flexibility in how we run our business."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___4183249)

SC

Steve C.

owner/operator

> "it doesn’t integrate with quick books and no one there known how to make it work its been going on for three years now."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___4126479)

[View Reviews](https://www.capterra.com/p/183679/ServiceWorks/reviews/)

## User interface

4.62 (339)

3.56 (115)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Accounting Integration

207

Important

Activity Dashboard

150

Important

Activity Tracking

120

Important

ServiceTrade

32/45

-   Accounting Integration
-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   AI Summarization
-   Alerts/Notifications
-   API
-   Billing & Invoicing
-   Calendar Management
-   Chatbot
-   Contact Database
-   Contract/License Management
-   CRM
-   Customizable Fields
-   Customizable Forms
-   Dispatch Management
-   Documentation Management
-   Drag & Drop
-   Electronic Signature
-   File Storage
-   Forms Management
-   Generative AI
-   GPS
-   Inventory Management
-   Maintenance Scheduling
-   Mobile Access
-   Monitoring
-   Online Time Clock
-   Payment Collection in the Field
-   Personalization and Recommendation
-   Process/Workflow Automation
-   Quotes/Estimates
-   Real-Time Data
-   Reporting & Statistics
-   Resource Allocation
-   Routing
-   Scheduling
-   Self Service Portal
-   Service History
-   Service Level Agreement (SLA) Management
-   Status Tracking
-   Third-Party Integrations
-   Workflow Management
-   Workforce Management
-   Work Order Management

[See all features](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#features)

ServiceWorks

Top features

39/45

-   Accounting Integration
-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   AI Summarization
-   Alerts/Notifications
-   API
-   Billing & Invoicing
-   Calendar Management
-   Chatbot
-   Contact Database
-   Contract/License Management
-   CRM
-   Customizable Fields
-   Customizable Forms
-   Dispatch Management
-   Documentation Management
-   Drag & Drop
-   Electronic Signature
-   File Storage
-   Forms Management
-   Generative AI
-   GPS
-   Inventory Management
-   Maintenance Scheduling
-   Mobile Access
-   Monitoring
-   Online Time Clock
-   Payment Collection in the Field
-   Personalization and Recommendation
-   Process/Workflow Automation
-   Quotes/Estimates
-   Real-Time Data
-   Reporting & Statistics
-   Resource Allocation
-   Routing
-   Scheduling
-   Self Service Portal
-   Service History
-   Service Level Agreement (SLA) Management
-   Status Tracking
-   Third-Party Integrations
-   Workflow Management
-   Workforce Management
-   Work Order Management

[See all features](https://www.capterra.com/p/183679/ServiceWorks/#features)

### Recognition

No recognitions have been awarded to ServiceTrade

No recognitions have been awarded to ServiceWorks

### Deployment & support

ServiceTrade

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

ServiceWorks

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

ServiceTrade

-   By ServiceTrade
-   Located in United States
-   Founded in 2013

ServiceWorks

-   By Service Works
-   Located in United States
-   Founded in 2015

## Popular Comparisons

[ServiceTrade](https://www.capterra.com/p/132690/ServiceTrade-Commercial/)[4.62 (339)](https://www.capterra.com/p/132690/ServiceTrade-Commercial/reviews/)

vs

[Jobber](https://www.capterra.com/p/127994/Jobber/)[4.58 (1,420)](https://www.capterra.com/p/127994/Jobber/reviews/)

Contact vendor for pricing

Price

$39/month

4.4

Features

4.3

4.6

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/127994-132690/Jobber-vs-ServiceTrade-Commercial)

[ServiceWorks](https://www.capterra.com/p/183679/ServiceWorks/)[3.56 (115)](https://www.capterra.com/p/183679/ServiceWorks/reviews/)

vs

[Calendly](https://www.capterra.com/p/148036/Calendly/)[4.67 (4,082)](https://www.capterra.com/p/148036/Calendly/reviews/)

$948/year

Price

$10/month

3.6

Features

4.5

3.5

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/148036-183679/Calendly-vs-ServiceWorks)

[ServiceTrade](https://www.capterra.com/p/132690/ServiceTrade-Commercial/)[4.62 (339)](https://www.capterra.com/p/132690/ServiceTrade-Commercial/reviews/)

vs

[FieldPulse](https://www.capterra.com/p/153475/FieldPulse/)[4.60 (408)](https://www.capterra.com/p/153475/FieldPulse/reviews/)

Contact vendor for pricing

Price

Contact vendor for pricing

4.4

Features

4.4

4.6

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/132690-153475/ServiceTrade-Commercial-vs-FieldPulse)

[ServiceWorks](https://www.capterra.com/p/183679/ServiceWorks/)[3.56 (115)](https://www.capterra.com/p/183679/ServiceWorks/reviews/)

vs

[Jobber](https://www.capterra.com/p/127994/Jobber/)[4.58 (1,420)](https://www.capterra.com/p/127994/Jobber/reviews/)

$948/year

Price

$39/month

3.6

Features

4.3

3.5

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/127994-183679/Jobber-vs-ServiceWorks)

[ServiceTrade](https://www.capterra.com/p/132690/ServiceTrade-Commercial/)[4.62 (339)](https://www.capterra.com/p/132690/ServiceTrade-Commercial/reviews/)

vs

[Connecteam](https://www.capterra.com/p/153140/Connecteam/)[4.64 (5,044)](https://www.capterra.com/p/153140/Connecteam/reviews/)

Contact vendor for pricing

Price

$29/month

4.4

Features

4.5

4.6

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/132690-153140/ServiceTrade-Commercial-vs-Connecteam)

[ServiceWorks](https://www.capterra.com/p/183679/ServiceWorks/)[3.56 (115)](https://www.capterra.com/p/183679/ServiceWorks/reviews/)

vs

[Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)[4.68 (2,736)](https://www.capterra.com/p/140363/HouseCall-Pro/reviews/)

$948/year

Price

$79/month

3.6

Features

4.5

3.5

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/140363-183679/HouseCall-Pro-vs-ServiceWorks)

[ServiceTrade](https://www.capterra.com/p/132690/ServiceTrade-Commercial/)[4.62 (339)](https://www.capterra.com/p/132690/ServiceTrade-Commercial/reviews/)

vs

[BuildOps](https://www.capterra.com/p/194155/BuildOps/)[4.52 (151)](https://www.capterra.com/p/194155/BuildOps/reviews/)

Contact vendor for pricing

Price

Contact vendor for pricing

4.4

Features

4.3

4.6

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/132690-194155/ServiceTrade-Commercial-vs-BuildOps)

[ServiceWorks](https://www.capterra.com/p/183679/ServiceWorks/)[3.56 (115)](https://www.capterra.com/p/183679/ServiceWorks/reviews/)

vs

[Commusoft](https://www.capterra.com/p/149651/Commusoft/)[4.74 (209)](https://www.capterra.com/p/149651/Commusoft/reviews/)

$948/year

Price

$100/month

3.6

Features

4.6

3.5

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/149651-183679/Commusoft-vs-ServiceWorks)

[ServiceTrade](https://www.capterra.com/p/132690/ServiceTrade-Commercial/)[4.62 (339)](https://www.capterra.com/p/132690/ServiceTrade-Commercial/reviews/)

vs

[Fieldd](https://www.capterra.com/p/203654/Fieldd/)[4.96 (139)](https://www.capterra.com/p/203654/Fieldd/reviews/)

Contact vendor for pricing

Price

$199/month

4.4

Features

4.9

4.6

Ease of Use

4.9

[View full comparison](https://www.capterra.com/compare/132690-203654/ServiceTrade-Commercial-vs-Fieldd)

[ServiceWorks](https://www.capterra.com/p/183679/ServiceWorks/)[3.56 (115)](https://www.capterra.com/p/183679/ServiceWorks/reviews/)

vs

[Kickserv](https://www.capterra.com/p/122541/Kickserv/)[4.42 (387)](https://www.capterra.com/p/122541/Kickserv/reviews/)

$948/year

Price

$60/month

3.6

Features

4.1

3.5

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/122541-183679/Kickserv-vs-ServiceWorks)

[ServiceTrade](https://www.capterra.com/p/132690/ServiceTrade-Commercial/)[4.62 (339)](https://www.capterra.com/p/132690/ServiceTrade-Commercial/reviews/)

vs

[Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/)[4.27 (289)](https://www.capterra.com/p/135788/Service-Fusion/reviews/)

Contact vendor for pricing

Price

$245/month

4.4

Features

4.1

4.6

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/132690-135788/ServiceTrade-Commercial-vs-Service-Fusion)

[ServiceWorks](https://www.capterra.com/p/183679/ServiceWorks/)[3.56 (115)](https://www.capterra.com/p/183679/ServiceWorks/reviews/)

vs

[FieldPulse](https://www.capterra.com/p/153475/FieldPulse/)[4.60 (408)](https://www.capterra.com/p/153475/FieldPulse/reviews/)

$948/year

Price

Contact vendor for pricing

3.6

Features

4.4

3.5

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/153475-183679/FieldPulse-vs-ServiceWorks)