# Gusto vs isolved: Features and Cost Comparison 2026 | Capterra > Gusto vs isolved: Which payroll tool is right for you? Dive into our detailed comparison of their features, costs, and user experience to make your decision. Source: https://www.capterra.com/compare/131882-164417/Gusto-vs-iSolved --- # Gusto vs isolved Features and Cost Comparison Last updated March 13th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Gustoisolved2/4 selected [Gusto](https://www.capterra.com/p/131882/Gusto/)[4.6 (4191)](https://www.capterra.com/p/131882/Gusto/reviews/) [isolved](https://www.capterra.com/p/164417/iSolved/)[3.9 (644)](https://www.capterra.com/p/164417/iSolved/reviews/) [## Gusto](https://www.capterra.com/p/131882/Gusto/)[4.6 (4191)](https://www.capterra.com/p/131882/Gusto/reviews/) [## isolved](https://www.capterra.com/p/164417/iSolved/)[3.9 (644)](https://www.capterra.com/p/164417/iSolved/reviews/) Starting Price $49.00/month Starting Price $49.00/month Value-for-Money 4.5 Functionality 4.5 Ease of Use 4.6 Customer Service 4.4 Starting Price Contact vendor Starting Price Contact vendor for pricing Value-for-Money 3.8 Functionality 3.9 Ease of Use 3.9 Customer Service 3.7 Reviews Sentiment Based on [4,191 reviews](https://www.capterra.com/p/131882/Gusto/reviews/) Positive 3,915 Neutral 162 Negative 114 Positive 3,915 Neutral 162 Negative 114 Reviews Sentiment Based on [644 reviews](https://www.capterra.com/p/164417/iSolved/reviews/) Positive 485 Neutral 68 Negative 91 Positive 485 Neutral 68 Negative 91 Best for (according to reviews) - **Business size**: Small businesses account for 3,441 reviews, representing 83% of feedback, demonstrating broad uptake among this segment. - **Industry**: Computer software, marketing and advertising, and accounting collectively contribute 22% of reviews, indicating diverse industry adoption. - **Use cases**: Payroll (57%), human resources (19%), and onboarding (18%) are the main applications, reflecting a focus on workforce management. Best for (according to reviews) - **Business size**: Small businesses account for 436 reviews (70%), suggesting strong market traction in this segment compared to midsize and enterprise organizations. - **Industry**: Hospital & health care, accounting, and human resources collectively represent 18% of reviews, indicating a diverse but not industry-concentrated user base. - **Use cases**: Payroll (73%), human resources (42%), and time clock (32%) are the primary use cases, reflecting a focus on workforce and payroll management. ## Reviewer verdict Gusto Gusto users find it particularly suitable for small businesses seeking automated payroll management, flexible direct deposit options, and detailed payroll reporting that integrates with accounting tools like QuickBooks. Reviewers appreciate its intuitive HR management features, such as PTO requests and onboarding, and note its competitive, scalable pricing for growing teams. However, they mention inconsistent customer service and occasional tax management issues as drawbacks. isolved isolved users consider it a strong choice for those prioritizing reliable payroll processing, customizable reporting, and hassle-free tax compliance. Reviewers value its affordability, especially given the range of features included, and highlight its user-friendly onboarding and training resources. They also appreciate the platform’s team management tools, though some mention challenges with customer support and additional fees for certain payroll services. ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Features comparison In the payroll market, Gusto and isolved both offer a range of features, and comparing them goes beyond just looking at price. Understanding which functionalities align with your specific requirements can help maximize value and eliminate unnecessary spending. Below is a breakdown of the most critical aspects to consider. \[[1](#source-item-1)\] Key features rated by users Features selected based on 64,282 reviews from Payroll users. about the Fit Score methodology. Fit Score methodology To calculate the Fit Score, our proprietary methodology factors in the following: - The importance level for each feature. By default, this is determined by user reviews. They can rate a feature Critical, High, Low, or Not Used. - Feedback from real users on how the product performs for each key feature, derived from verified user reviews and ratings. Please note: - To calculate the Fit Score, the number of reviews for those features and the actual rating carry the same weight. You might see that, in some cases, even though the ratings are the same, we still determine a winner because it had more reviews. - If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Gusto 84%Fit High performer Feature ratings Payroll Management 4.6 Direct Deposit 4.7 Payroll Reporting 4.5 Tax Compliance 4.4 isolved 81%Fit Feature ratings Payroll Management 4.4 Direct Deposit 4.6 Payroll Reporting 4.4 Tax Compliance 4.4 Payroll Management 4.6 (760) 4.4 (205) Users find Gusto's payroll management feature to be comprehensive and user-friendly, appreciating its ability to handle various pay types, automate payroll processes, and integrate with timekeeping systems. They value the ease of scheduling payroll and the detailed paystubs provided. However, some users report issues with late payments and customer service. Meanwhile, isolved users highlight the system's reliability and ease of use, noting that it simplifies adding and terminating employees, adjusting pay rates, and processing payroll. They appreciate the customer support and the system's ability to handle special payrolls, though some mention occasional glitches. Overall, users think Gusto offers a robust payroll management system with automation and detailed reporting, while they value isolved for its reliability and customer support in payroll processing. Direct Deposit 4.7 (508) 4.6 (172) Gusto users appreciate the direct deposit feature for its flexibility, saying that it allows employees to split payments between multiple bank accounts and manage their deposits independently. They find it reliable and easy to set up, though some mention occasional late payments. On the other hand, isolved users also find the direct deposit feature easy to use and set up, noting its importance for timely and accurate payments. They value the ability for employees to manage their own deposits and the system's overall reliability. In summary, users find both platforms' direct deposit features easy to set up and manage, with Gusto offering flexibility in payment options and isolved ensuring timely and accurate deposits. Payroll Reporting 4.5 (464) 4.4 (162) Gusto users appreciate the payroll reporting feature for its ease of use and integration with other systems like QuickBooks. They find the reports detailed and useful for maintaining accurate financial records. However, some users mention issues with incorrect payroll schedules. Meanwhile, isolved users value the variety of reports available and the ability to customize them. They find the reporting feature user-friendly, though some mention difficulties in finding the right reports and occasional system updates causing issues. Overall, users think Gusto provides detailed and integrated payroll reporting, while they value isolved for its customizable and user-friendly reporting options. Tax Compliance 4.4 (454) 4.4 (134) Gusto users appreciate the tax compliance feature for its ability to handle federal, state, and local tax calculations and filings, saying that it reduces the risk of penalties. They find it helpful for managing tax compliance, though some report issues with multi-state compliance and customer service. Meanwhile, isolved users value the tax compliance feature for its reliability and ease of use. They appreciate that the system handles all tax filings and keeps them compliant with changing laws, though some mention slow response times from the tax department. In general, users think Gusto helps with comprehensive tax compliance, while they value isolved for its reliable and hassle-free tax management. ## Pricing comparison ### Starting prices Gusto $49.00 Other (Per Month) Free Trial Free Version [View pricing plans](https://www.capterra.com/p/131882/Gusto/pricing/) isolved Contact vendor for pricing ### Value-for-money analysis 4.5 (4191) 3.8 (644) A comparison of how reviewers evaluate the value for money provided by both Gusto and isolved indicates that Gusto reviewers find it offers competitive pricing and scalability for small businesses, while isolved reviewers appreciate its affordability and extensive features. Reviewers find Gusto's pricing to be competitive and scalable, particularly for small businesses. They appreciate the cost savings compared to other services and the inclusion of many features even in the base package. However, some users mention that the cost can increase significantly with additional features and as the business grows, which may not be ideal for larger companies or those with limited budgets. When it comes to isolved, reviewers appreciate its affordability and the range of features it offers. They find it to be a good investment, particularly for small businesses, and note that new features are often added at no extra cost. However, some users feel that the pricing structure can be steep, especially for additional services, and smaller businesses may find the costs higher than expected. ## How does the user experience compare on Gusto vs isolved? ### Overall rating 4.6 (4191) 3.9 (644) ### User interface Gusto isolved ### Customer service and support Gusto Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 (Live rep) Chat isolved Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 (Live rep) Chat ## What users say about the pros and cons of Gusto vs isolved Both Gusto and isolved have been reviewed by verified reviewers on Capterra. See what real users say about their experiences with Gusto and isolved to help you pick the tool that best fits your needs. Users appreciate Gusto for its efficient payroll management, noting its automated functionalities, user-friendly interface, and seamless integration with accounting software. They also value its pay administration features, highlighting timely payments and easy tracking of paystubs. Additionally, reviewers find Gusto's HR management intuitive and comprehensive, simplifying tasks like PTO requests and onboarding. When it comes to isolved, users commend its learning and training capabilities, citing user-friendly training videos and ease of onboarding. They also praise its HR management for streamlining processes and its team management tools for enhancing collaboration and organization. As for the cons, Gusto users criticize its customer service for being inconsistent and unhelpful, and they find the pricing model expensive for smaller businesses. They also mention issues with tax management, citing errors and lack of support. Meanwhile, isolved users report problems with payroll management, including incorrect payrolls and additional fees. They also express dissatisfaction with customer service and support, noting unresponsiveness and lack of assistance. \[[2](#source-item-2)\] Pros Gusto Ryan P Graphic DesignerDesign, 2 - 10 employeesUsed the software for: 1-2 years. “As an employee with the employer implementing Gusto as our way to clock hours and bill labor, I found it pretty simple and straightforward, with full transparency as far as being able to view accrued hours, break time etc.“ December 6, 2025 RK Raechel K Training ManagerConsumer Services, 11 - 50 employeesUsed the software for: 6-12 months. “Gusto has given me the opportunity to do everything in one place, from record keeping to onboarding to calendar management and information disburesement.“ October 8, 2025 isolved JP Jennifer P Product ManagerFinancial Services, 51 - 200 employeesUsed the software for: More than 2 years. “Overall, isolved has a broad range of features from hire-to-retire, and with some upgrades and individual customer customizations, this platform could elevate my experience even more.“ January 12, 2026 LC Lisa C HR Admin AsstHospital & Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “It has streamlined our yearly insurance open enrollment. And has made it easy for with the People Cloud for out staff to access their own information. “ January 13, 2026 Cons Gusto Hallye N Operation ManagementMechanical or Industrial Engineering, 11 - 50 employeesUsed the software for: I used a free trial. “Slow support, rising per-employee costs, limited customization, weaker mobile app, and advanced features locked behind higher-tier plans.“ March 26, 2026 Sofia L Head Administrative AssistantAccounting, 2 - 10 employeesUsed the software for: 1-2 years. “Gusto can get pricey depending upon the number of employees being serviced, and some employees have found it difficult to customize their withholdings.“ December 8, 2025 isolved SB Sara B Payroll and Benefits AdminLaw Practice, 51 - 200 employeesUsed the software for: More than 2 years. “There are delayed responses or sometimes inconsistencies in responses from customer service.“ January 13, 2026 AF Ally F Office ManagerConstruction, 2 - 10 employeesUsed the software for: 1-2 years. “We were overcharged dramatically compared to what was discussed and agreed upon. When we asked for a breakdown — repeatedly, for months — we were given the runaround, bounced from one department to another, and told “that’s not my responsibility” more times than I can count.“ June 12, 2025 * * * Sources 1. Our research team identified features from vendor websites based on their analysis of what users find valuable or expect from payroll software. This list is not exhaustive. For additional features, refer to the vendor’s website. 2. Review excerpts are passages extracted from longer reviews written by verified reviewers. We obtain these excerpts by applying an algorithm that considers factors including, but not limited to, length, topic coverage, and thematic relevance. Excerpts are evaluated for positive or negative sentiment and receive a sentiment score. They represent user opinion and do not represent the views of, nor constitute, an endorsement by Capterra or its affiliates. Excerpts are not edited for clarity or grammar. * * * Need Help Deciding Between Gusto and isolved? Talk to a Capterra advisor for free and get results within 15 minutes. 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