# Paycom vs Gusto: Features and Cost Comparison 2026 | Capterra > Paycom vs Gusto: Which payroll tool is right for you? Dive into our detailed comparison of their features, costs, and user experience to make your decision. Source: https://www.capterra.com/compare/130949-131882/Paycom-vs-Gusto --- # Paycom vs Gusto Features and Cost Comparison Last updated March 27th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: GustoPaycom2/4 selected [Paycom](https://www.capterra.com/p/130949/Paycom/)[4.4 (1173)](https://www.capterra.com/p/130949/Paycom/reviews/) [Gusto](https://www.capterra.com/p/131882/Gusto/)[4.6 (4191)](https://www.capterra.com/p/131882/Gusto/reviews/) [## Paycom](https://www.capterra.com/p/130949/Paycom/)[4.4 (1173)](https://www.capterra.com/p/130949/Paycom/reviews/) [## Gusto](https://www.capterra.com/p/131882/Gusto/)[4.6 (4191)](https://www.capterra.com/p/131882/Gusto/reviews/) Starting Price Contact vendor Starting Price Contact vendor for pricing Value-for-Money 4.3 Functionality 4.4 Ease of Use 4.4 Customer Service 4.3 Starting Price $49.00/month Starting Price $49.00/month Value-for-Money 4.5 Functionality 4.5 Ease of Use 4.6 Customer Service 4.4 Reviews Sentiment Based on [1,173 reviews](https://www.capterra.com/p/130949/Paycom/reviews/) Positive 1,016 Neutral 97 Negative 60 Positive 1,016 Neutral 97 Negative 60 Reviews Sentiment Based on [4,191 reviews](https://www.capterra.com/p/131882/Gusto/reviews/) Positive 3,915 Neutral 162 Negative 114 Positive 3,915 Neutral 162 Negative 114 Best for (according to reviews) - **Business size**: Small businesses account for 54% of reviews (585), suggesting strong market traction among smaller organizations, with midsize (29%) and enterprise (12%) also represented. - **Industry**: Hospital & health care, non-profit management, and health/wellness/fitness together comprise 19% of reviews, indicating diverse adoption across these sectors. - **Use cases**: Payroll (70%), time clock (51%), and human resources (39%) are the primary functions, highlighting a focus on workforce and payroll management. Best for (according to reviews) - **Business size**: Small businesses account for 3,441 reviews, representing 83% of feedback, demonstrating broad uptake among this segment. - **Industry**: Computer software, marketing and advertising, and accounting collectively contribute 22% of reviews, indicating diverse industry adoption. - **Use cases**: Payroll (57%), human resources (19%), and onboarding (18%) are the main applications, reflecting a focus on workforce management. ## Reviewer verdict Paycom Paycom users find it well-suited for organizations seeking comprehensive employee and payroll management, citing its customizable payroll reporting, reliable tax compliance support, and efficient direct deposit features. Reviewers appreciate its value for small businesses and non-profits, mentioning its competitive pricing and consolidation of HR tasks, though some note challenges with integration, problem resolution, and additional fees for extra features. Gusto Gusto users consider it a strong choice for small businesses and startups looking for automated payroll, flexible direct deposit, and easy-to-use HR management, highlighting its integration capabilities and scalable pricing. Reviewers value its intuitive interface and comprehensive tax handling, though they mention concerns with customer service consistency, multi-state compliance, and rising costs as more features are added. ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Features comparison Beyond cost, assessing the specific features and benefits of Paycom and Gusto within the payroll space can help ensure the best fit for your needs. A well-matched option can enhance productivity while avoiding extra spending on functionalities that won't be used. Here's an overview of the key considerations and how these choices compare. \[[1](#source-item-1)\] Key features rated by users Features selected based on 64,282 reviews from Payroll users. about the Fit Score methodology. Fit Score methodology To calculate the Fit Score, our proprietary methodology factors in the following: - The importance level for each feature. By default, this is determined by user reviews. They can rate a feature Critical, High, Low, or Not Used. - Feedback from real users on how the product performs for each key feature, derived from verified user reviews and ratings. Please note: - To calculate the Fit Score, the number of reviews for those features and the actual rating carry the same weight. You might see that, in some cases, even though the ratings are the same, we still determine a winner because it had more reviews. - If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Paycom 82%Fit Feature ratings Payroll Management 4.5 Direct Deposit 4.8 Payroll Reporting 4.5 Tax Compliance 4.4 Gusto 84%Fit High performer Feature ratings Payroll Management 4.6 Direct Deposit 4.7 Payroll Reporting 4.5 Tax Compliance 4.4 Payroll Management 4.5 (336) 4.6 (760) Paycom users appreciate the accuracy and automation of the payroll management process, noting features like paycheck previews and helpful warnings to prevent errors. They find it user-friendly and efficient, although some users mention the need for more agility and better integration with other software. Gusto users also value the simplicity and automation of payroll management, highlighting its ability to handle various pay types and integrate with timekeeping systems. However, some users report issues with late payments and customer service. Overall, users find Paycom reliable and easy to use, while they praise Gusto for its automation and flexibility, despite some reliability concerns. Direct Deposit 4.8 (242) 4.7 (508) Paycom users find the direct deposit feature convenient and efficient, appreciating the ease of setup and the ability to manage multiple accounts. They value the timely processing of deposits and the user-friendly interface. Some small business users mention additional fees for wire transfers. Gusto users also appreciate the direct deposit feature, highlighting its flexibility to split payments and the ease of managing deposits. They note the reliability of timely deposits, although some users report occasional delays. In general, users find Paycom's direct deposit feature efficient and straightforward, while they value Gusto for its flexibility and user control, despite some reliability issues. Payroll Reporting 4.5 (235) 4.5 (464) Paycom users appreciate the extensive and customizable payroll reporting options, finding them essential for compliance and financial management. They mention the ease of accessing and creating reports, although some users find the process complicated and time-consuming. Gusto users also value the payroll reporting feature, noting its integration with other systems and the ability to generate detailed reports. They find it easy to use and helpful for maintaining accurate financial records, despite some issues with report customization. Overall, users find Paycom's payroll reporting comprehensive and customizable, while they praise Gusto for its ease of use and integration capabilities. Tax Compliance 4.4 (127) 4.4 (454) Paycom users appreciate the support for tax compliance, noting the ease of monitoring withholdings and the assistance provided by Paycom specialists. They value the accuracy and timeliness of tax filings, although some users report issues with overpayments and delays. Gusto users also find the tax compliance feature helpful, highlighting its ability to handle federal, state, and local tax regulations. They appreciate the automated tax filings and the support provided, despite some users experiencing issues with multi-state compliance and customer service. In summary, users find Paycom reliable for tax compliance with good support, while they value Gusto for its comprehensive handling of tax regulations, despite some challenges with multi-state compliance. ## Pricing comparison ### Starting prices Paycom Contact vendor for pricing Gusto $49.00 Other (Per Month) Free Trial Free Version [View pricing plans](https://www.capterra.com/p/131882/Gusto/pricing/) ### Value-for-money analysis 4.3 (1173) 4.5 (4191) A comparison of how reviewers evaluate the value for money provided by both Paycom and Gusto indicates that Paycom reviewers find it offers good value for small businesses and non-profits, appreciating its customization options and competitive pricing compared to larger providers. Gusto reviewers appreciate its affordable and scalable pricing structure, which they say is particularly beneficial for small businesses and startups, and highlight its user-friendly interface and comprehensive features. Reviewers find Paycom to be a cost-effective solution for small businesses, noting its reasonable pricing and flexibility. They appreciate that it offers similar benefits to larger competitors at a lower cost. However, some users mention that additional fees for extra features and modules can make it expensive, and they note issues with billing accuracy and hidden costs. When it comes to Gusto, reviewers appreciate its competitive pricing and scalability, which they say helps manage payroll efficiently as businesses grow. They value its user-friendly interface and the range of features included in its base package. However, some users feel that the pricing can become high as additional features are added, and they mention that the lack of a free trial and higher costs for larger clients can be drawbacks. ## How does the user experience compare on Paycom vs Gusto? ### Overall rating 4.4 (1173) 4.6 (4191) ### User interface Paycom Gusto ### Customer service and support Paycom Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 (Live rep) Chat Gusto Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 (Live rep) Chat ## What users say about the pros and cons of Paycom vs Gusto Paycom and Gusto are two software tools that have been evaluated and reviewed on Capterra by verified reviewers. Read genuine feedback from users to see how Paycom compares to Gusto and decide which one is the best fit for your needs. Users appreciate Paycom for its comprehensive employee management, which consolidates all employee data into one platform, enhancing efficiency and control. They also value its payroll processing capabilities, noting its user-friendly interface and strong customer support. Additionally, Paycom's HR management tools are praised for streamlining HR tasks and improving employee satisfaction. Meanwhile, Gusto users highlight its effective payroll management, citing automated functionalities and a user-friendly interface. They also commend its pay administration features for timely payments and easy tracking of paystubs. Gusto's HR management is valued for its intuitive interface and robust integration capabilities. When it comes to cons, Paycom users report issues with problem resolution, an outdated user interface, and limited reporting capabilities. As for Gusto, users criticize its inconsistent customer service, high pricing, and difficulties with tax management. \[[2](#source-item-2)\] Pros Paycom LB Lindsey B HR AssistantHospital & Health Care, 201 - 500 employeesUsed the software for: More than 2 years. “Customizable onboarding lists, ability to upload our company documents for ESS visibility, time off requests are simple, learning platform is nice.“ February 26, 2026 NT Nijah T THERAPISTIndividual & Family Services, 11 - 50 employeesUsed the software for: 1-2 years. “It allowed me to learn more about how to electronically submit my work hours, requests for sick days and vacation time in a timely manner.“ December 16, 2025 Gusto Ryan P Graphic DesignerDesign, 2 - 10 employeesUsed the software for: 1-2 years. “As an employee with the employer implementing Gusto as our way to clock hours and bill labor, I found it pretty simple and straightforward, with full transparency as far as being able to view accrued hours, break time etc.“ December 6, 2025 RK Raechel K Training ManagerConsumer Services, 11 - 50 employeesUsed the software for: 6-12 months. “Gusto has given me the opportunity to do everything in one place, from record keeping to onboarding to calendar management and information disburesement.“ October 8, 2025 Cons Paycom AE Ashley E Administrative CoordinatorCivic & Social Organization, 51 - 200 employeesUsed the software for: 6-12 months. “Good because they can keep track of how much people are working and slightly annoying when I clock 39.99 hours instead of 40 (not that the reporting really changes my pay, just a personal pet peeve).“ January 21, 2026 Nicole T Department ManagerHospital & Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “Without seamless integration between goal-setting and feedback sessions, employees and managers may miss opportunities to align on priorities, address challenges, or make necessary adjustments.“ December 26, 2025 Gusto Hallye N Operation ManagementMechanical or Industrial Engineering, 11 - 50 employeesUsed the software for: I used a free trial. “Slow support, rising per-employee costs, limited customization, weaker mobile app, and advanced features locked behind higher-tier plans.“ March 26, 2026 Sofia L Head Administrative AssistantAccounting, 2 - 10 employeesUsed the software for: 1-2 years. “Gusto can get pricey depending upon the number of employees being serviced, and some employees have found it difficult to customize their withholdings.“ December 8, 2025 * * * Sources 1. Our research team identified features from vendor websites based on their analysis of what users find valuable or expect from payroll software. This list is not exhaustive. For additional features, refer to the vendor’s website. 2. Review excerpts are passages extracted from longer reviews written by verified reviewers. We obtain these excerpts by applying an algorithm that considers factors including, but not limited to, length, topic coverage, and thematic relevance. Excerpts are evaluated for positive or negative sentiment and receive a sentiment score. They represent user opinion and do not represent the views of, nor constitute, an endorsement by Capterra or its affiliates. Excerpts are not edited for clarity or grammar. * * * Need Help Deciding Between Paycom and Gusto? Talk to a Capterra advisor for free and get results within 15 minutes. 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