# OpenCRM vs Zoho CRM: Features and Cost Comparison 2026 | Capterra > OpenCRM vs Zoho CRM: Which crm tool is right for you? Dive into our detailed comparison of their features, costs, and user experience to make your decision. Source: https://www.capterra.com/compare/129881-155928/OpenCRM-vs-Zoho-CRM --- # OpenCRM vs Zoho CRM Features and Cost Comparison Last updated March 13th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Zoho CRMOpenCRM2/4 selected [OpenCRM](https://www.capterra.com/p/129881/OpenCRM/)[4.6 (294)](https://www.capterra.com/p/129881/OpenCRM/reviews/) [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[4.3 (6969)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) [## OpenCRM](https://www.capterra.com/p/129881/OpenCRM/)[4.6 (294)](https://www.capterra.com/p/129881/OpenCRM/reviews/) [## Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[4.3 (6969)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting Price £39.00/month Starting Price £39.00/month Value-for-Money 4.6 Functionality 4.4 Ease of Use 4.4 Customer Service 4.7 Starting Price $14.00/month Starting Price $14.00/month Value-for-Money 4.3 Functionality 4.3 Ease of Use 4.2 Customer Service 4.1 Reviews Sentiment Based on [294 reviews](https://www.capterra.com/p/129881/OpenCRM/reviews/) Positive 275 Neutral 18 Negative 1 Positive 275 Neutral 18 Negative 1 Reviews Sentiment Based on [6,969 reviews](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Positive 5,934 Neutral 782 Negative 253 Positive 5,934 Neutral 782 Negative 253 Best for (according to reviews) - **Business size**: Small businesses account for 265 reviews, representing 90% of feedback, showing widespread use among this segment. - **Industry**: Information technology and services, construction, and telecommunications together contribute 21% of reviews, indicating diverse industry adoption. - **Use cases**: CRM (80%), contact management (6%), and lead management (3%) are the main uses, highlighting a focus on customer and lead organization. Best for (according to reviews) - **Business size**: Small businesses account for 5,254 reviews, representing 75% of feedback, demonstrating broad uptake among smaller organizations. - **Industry**: Information technology, marketing, and computer software industries together contribute 28% of reviews, indicating notable adoption across these sectors. - **Use cases**: CRM, account management, and sales tracking make up 100% of use cases, highlighting a focus on customer and sales operations. ## Send this comparison chart to my inbox ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Features comparison Choosing a crm solution like OpenCRM or Zoho CRM involves more than just comparing prices. Evaluating the features and capabilities of each option is key to finding the right fit. Selecting a solution that integrates well with your needs can improve efficiency and prevent spending on features you don't require. Here's how these two options measure up in key areas. \[[1](#source-item-1)\] Key features rated by users Features selected based on 43,806 reviews from CRM users. about the Fit Score methodology. Fit Score methodology To calculate the Fit Score, our proprietary methodology factors in the following: - The importance level for each feature. By default, this is determined by user reviews. They can rate a feature Critical, High, Low, or Not Used. - Feedback from real users on how the product performs for each key feature, derived from verified user reviews and ratings. Please note: - To calculate the Fit Score, the number of reviews for those features and the actual rating carry the same weight. You might see that, in some cases, even though the ratings are the same, we still determine a winner because it had more reviews. - If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. OpenCRM 79%Fit Feature ratings Contact Database 4.5 Contact Management 4.5 Lead Management 4.2 Sales Pipeline Management 4.2 Zoho CRM 86%Fit Feature ratings Contact Database 4.4 Contact Management 4.4 Lead Management 4.4 Sales Pipeline Management 4.3 Contact Database 4.5 (145) 4.4 (521) OpenCRM users appreciate the ease of use and accessibility of the contact database, noting that it centralizes all client details and allows for quick searches. They find it helpful for tracking daily communications and maintaining up-to-date information. However, some users mention the need for better data integration and removal of duplications. Zoho CRM users value the comprehensive and organized contact database, highlighting its ability to centralize customer information, support segmentation, and integrate with other modules. They appreciate the advanced search and filtering capabilities, though some users find the navigation slightly confusing. Overall, OpenCRM users value its simplicity and accessibility, while Zoho CRM users appreciate its comprehensive features and integration capabilities. Contact Management 4.5 (189) 4.4 (1217) OpenCRM users find the contact management feature customizable and easy to use, saying that it allows for quick access to client information and efficient communication tracking. They appreciate the ability to tailor the system to their needs and the visibility it provides across the organization. However, some users suggest improvements in layout and search functions. Zoho CRM users highlight the integration with other applications and the ability to centralize client interactions. They value the automation capabilities and data accuracy, though some users report issues with glitches and complexity. In summary, OpenCRM users appreciate its customization and ease of use, while Zoho CRM users value its integration and automation features. Lead Management 4.2 (144) 4.4 (1180) OpenCRM users find the lead management feature straightforward and effective for tracking and following up on leads. They appreciate the ability to group leads, capture vital information, and ensure timely follow-ups. However, some users mention that they do not utilize this feature extensively. Zoho CRM users highlight the organized workflow and automation capabilities for lead management. They value the ability to qualify leads, track their status, and integrate with other modules. Some users report issues with data transitions and complexity. Overall, OpenCRM users appreciate its simplicity and effectiveness, while Zoho CRM users value its automation and comprehensive lead tracking. Sales Pipeline Management 4.2 (144) 4.3 (846) OpenCRM users find the sales pipeline management feature crucial for forecasting and tracking sales opportunities. They appreciate the visual representation of data and the ability to tailor the layout to their processes. However, some users report difficulties with functionality and display. Zoho CRM users value the customizable and visual clarity of the sales pipeline management. They highlight the drag-and-drop functionality, integration with other modules, and the ability to forecast sales revenue. Some users find the process long and clunky. In general, OpenCRM users appreciate its importance for forecasting and tracking, while Zoho CRM users value its customization and visual clarity. ## Pricing comparison ### Starting prices OpenCRM £39.00 Per User (Per Month) Free Trial Free Version Zoho CRM $14.00 Per User (Per Month) Free Trial Free Version [View pricing plans](https://www.capterra.com/p/155928/Zoho-CRM/pricing/) ## How does the user experience compare on OpenCRM vs Zoho CRM? ### Overall rating 4.6 (294) 4.3 (6969) ### User interface OpenCRM Zoho CRM ### Customer service and support OpenCRM Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 (Live rep) Chat Zoho CRM Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 (Live rep) Chat ## What users say about the pros and cons of OpenCRM vs Zoho CRM These crm software solutions have been evaluated by verified reviewers on Capterra. Check out what real users say about OpenCRM and Zoho CRM to find out which one would work best for your needs. \[[2](#source-item-2)\] Pros OpenCRM MB Melene B Operations AdministrationsOnline Media, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “that i can write all my notes and when i am about to call a client i can review my notes and refresh my memory, this is a very important feature for me“ June 5, 2025 SL Sarah L Regional Sales ManagerPublishing, 11 - 50 employeesUsed the software for: 1-2 years. “It is a system that can grow with a company, unlocking new modules and customisations as it is adopted and utilised more.“ June 5, 2024 Zoho CRM Ben W Project AnalystLogistics and Supply Chain, 51 - 200 employeesUsed the software for: 1-2 years. “Zoho CRM made it easy to manage our Sales pipeline by providing a structured view of leads/deals, plentiful integration options, out of the box analytics and a helpful support team.“ March 4, 2026 Ben W Project AnalystLogistics and Supply Chain, 51 - 200 employeesUsed the software for: 1-2 years. “Zoho CRM is a solid product with a helpful support team and a strong product roadmap, Zoho CRM is a strong choice for any small business looking to manage their sales activity.“ March 4, 2026 Cons OpenCRM jM john M account managerInformation Technology and Services, 51 - 200 employeesUsed the software for: 1-2 years. “How I cannot load a new customers full name and information in one go, I have to put the customer name onto the system, save, and then edit to start filling in the information about them, otherwise you complete the form, and it wont let you save it.“ June 4, 2024 DD Delin D Social WorkerCivic & Social Organization, 51 - 200 employeesUsed the software for: 6-12 months. “It takes several more functions to record case notes, accessing emails and responding to these is very clunky with lots of seemingly unnecessary requirements. “ June 12, 2024 Zoho CRM Joseph T CEOProfessional Training & Coaching, 11 - 50 employeesUsed the software for: 6-12 months. “During that time, Zoho repeatedly threatened service suspension despite being unable to provide a functioning invoice or payment method. When a usable invoice and payment link were finally provided late on a Friday afternoon, Zoho suspended our services less than 48 hours later for “non-payment,” without prior notice that immediate payment was required and without allowing any reasonable payment window (e.g., net 7).“ February 11, 2026 Kritik K CeoComputer & Network Security, 51 - 200 employeesUsed the software for: 1-2 years. “Zoho CRM's biggest drawbacks are its steep learning curve due to a cluttered interface and inconsistent customer support response times for non-premium users.“ February 23, 2026 * * * Sources 1. Our research team identified features from vendor websites based on their analysis of what users find valuable or expect from crm software. This list is not exhaustive. For additional features, refer to the vendor’s website. 2. Review excerpts are passages extracted from longer reviews written by verified reviewers. We obtain these excerpts by applying an algorithm that considers factors including, but not limited to, length, topic coverage, and thematic relevance. Excerpts are evaluated for positive or negative sentiment and receive a sentiment score. They represent user opinion and do not represent the views of, nor constitute, an endorsement by Capterra or its affiliates. Excerpts are not edited for clarity or grammar. * * * Need Help Deciding Between OpenCRM and Zoho CRM? Talk to a Capterra advisor for free and get results within 15 minutes. 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