# Compare eRSP vs CareSmartz360 2026 | Capterra > Unsure of what to choose? Check Capterra to compare CareSmartz360 and eRSP based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/129443-233554/eRSP-vs-CareSmartz360 --- # CareSmartz360 vs eRSP Features and Cost Comparison Last updated March 13th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: CareSmartz360eRSP2/4 selected [CareSmartz360](https://www.capterra.com/p/233554/CareSmartz360/)[4.8 (181)](https://www.capterra.com/p/233554/CareSmartz360/reviews/) [eRSP](https://www.capterra.com/p/129443/eRSP/)[4.2 (99)](https://www.capterra.com/p/129443/eRSP/reviews/) [## CareSmartz360](https://www.capterra.com/p/233554/CareSmartz360/)[4.8 (181)](https://www.capterra.com/p/233554/CareSmartz360/reviews/) Starting Price $10.00/month Value-for-Money 4.8 Functionality 4.6 Ease of Use 4.6 Customer Service 4.8 Reviews Sentiment MS DA UA Based on [181 reviews](#user-reviews) Positive 175 Neutral 3 Negative 3 [## eRSP](https://www.capterra.com/p/129443/eRSP/)[4.2 (99)](https://www.capterra.com/p/129443/eRSP/reviews/) Starting Price $200.00/month Value-for-Money 4.3 Functionality 4.2 Ease of Use 4.3 Customer Service 4 Reviews Sentiment DC PT Based on [99 reviews](#user-reviews) Positive 82 Neutral 14 Negative 3 ## Summary * * * Features in Home Care Software 43 / 48 Only CareSmartz360 - EMR/EHR - Generative AI Best performer 44 / 48 Only eRSP - Charting - Geriatric Care - Knowledge Base Management User satisfaction User satisfaction 4.8 User reviews[181](https://www.capterra.com/p/233554/CareSmartz360/reviews/) Ease of use 4.6 Functionality 4.6 Value for money 4.8 Customer support 4.8 User satisfaction 4.2 User reviews[99](https://www.capterra.com/p/129443/eRSP/reviews/) Ease of use 4.3 Functionality 4.2 Value for money 4.3 Customer support 4.0 Price starts from Price starts from $10Other, Per Month - Free version - Free trial Price starts from $200Other, Per Month - Free version - Free trial Best for Best for Home Care, Enterprise Home Care Agencies, Private Duty Home Care Agencies, Home Care Franchisors, Independent Home Care Agencies, Multi-Location Home Care Agencies, Large non-medical homecare agencies Best for eRSP is a powerful, all-in-one solution designed to empower home care agencies by streamlining daily operations and fostering sustainable growth. ## User reviews Pros & cons MS Marcus S. CEO > "Pair that with how smoothly it manages staff profiles, client records, billing, and compliance, and it feels like we..." [See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___7047888) JG Jenelyn G. Admin Assistant > "There may be occasional performance issues such as slow loading times or glitches, which can impact the user experience." [See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___6427045) DA Damilola A. Owner > "I like it's all-in-one functionality that streamlines scheduling, billing, and communication, its user-friendly and work..." [See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___7002574) VT Veena T. Scheduler > "It can be quite challenging for new users to navigate the platform without prior experience or training." [See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___6844711) UA Ubah A. Administrator > "The mobile app is great for caregivers in the field, and the real-time updates improve communication. Plus, their customer..." [See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___6855656) JT Justin T. President > "That format is nearly impossible to work with." [See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___7045315) MS Mariah S. Caregiver > "CareSmartz360 has truly helped us improve efficiency, compliance, and communication across the board." [See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___7050499) AS Albert S. Administrator > "It did not fit our unique scheduling requirements. " [See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___7013052) JG Jenelyn G. Admin Assistant > "The system allows for detailed profiles of both clients and caregivers, facilitating better matches and more personalized..." [See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___6427045) SK Sarah K. Owner > "I don't have anything that I didn't like about the program. If something was not working for our business format..." [See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___6740079) MS Marcus S. CEO > "The scheduling system is hands-down the best feature – it’s a total game-changer." [See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___7047888) MS Melissa S. owner and director of ops > "The software itself, had many glitches, and they were constantly doing upgrades which would normally not be a problem,..." [See full review](https://www.capterra.com/p/233554/CareSmartz360/#Capterra___6007817) MS Mariah S. Caregiver > "Our caregivers find it much easier to clock in/out, and administrators appreciate how organized everything is." [See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___7050499) DF DannyRay F. Administrator > "The software may be expensive for smaller agencies, especially when factoring in training and support costs." [See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___6632495) JB Julie B. Director > "I love that staff can report about their clients on the platform." [See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___7101654) NAB Nicole A B. Platform coordinator > "Occasional system glitches which can disrupt operations and require support." [See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___6433383) DF DannyRay F. Administrator > "Its user-friendly design, GPS tracking, and excellent support make managing our agency efficient. While there’s a learning..." [See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___6632495) LT Linda T. Manager > "Sometimes the mobile app just isn't enough." [See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___6861771) VT Veena T. Scheduler > "CareSmartz software is designed to meet the demanding needs of small and large organizations alike." [See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___6844711) HG Heidi G. Office Manager > "We have an issue with our questionnaire (it disappears) after a large update." [See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___6517212) JB Julie B. Director > "This keeps clients families and the office staff well informed." [See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___7101654) KW Kendall W. Owner > "Like any software, lack of connectivity can wreak havoc, but they have options for dealing with that too." [See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___6517694) JT Justin T. President > "Absolutely love the built in AI for in app help." [See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___7045315) BB Brian B. CEO > "Not as many integrations as I would like." [See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___6876525) AMP Ana Marie P. Care Manager > "You get quick replies and they guide you on navigating the system in a very professional way." [See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___6827009) MS Melissa S. owner and director of ops > "Their customer service (see my next comment), their pricing (it is insanely expensive), their billing (they make you list a..." [See full review](https://www.capterra.com/p/233554/CareSmartz360/#Capterra___6007817) NL NADINE L. founder > "WITH CARESMART'S 360 I WAS VERY RELUCTANT TO JOIN BECAUSE THE BEGINNING PROCESS" [See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___7043985) MS Melissa S. owner and director of ops > "First of all, a 3 month cancellation policy is theft on so many levels, much less to bill me for client's erroneously, then..." [See full review](https://www.capterra.com/p/233554/CareSmartz360/#Capterra___6007817) NL NADINE L. founder > "MANY OF YOU MAY LAUGH BUT I HAD A GREAT FEAR BEFORE LEARNING SARAH WOULD BE THERE TO GUIDE ME!!!" [See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___7043985) FB Faynetta B. CEO > "The chat is time consuming during a busy work day." [See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___6498231) BB Brian B. CEO > "I would’ve liked to see more integrations with third-party vendors." [See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___6876525) MS Melissa S. owner and director of ops > "Not only was I billed erroneously for client's, but when I addressed it, I was yelled at by a Customer 'Satisfaction' Rep.,..." [See full review](https://www.capterra.com/p/233554/CareSmartz360/#Capterra___6007817) WK Wendy K. Director of Operations > "This has not only streamlined my operations but has also improved my overall efficiency." [See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___6456192) MS Melissa S. owner and director of ops > "For those of us in this field, we all understand that this is not logical, and it is extremely expensive, but when I tried..." [See full review](https://www.capterra.com/p/233554/CareSmartz360/#Capterra___6007817) KP Kelli P. Staffing Coordinator > "Their IT/and customer support staff is amazing and helpful." [See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___6816503) SH Shanda H. Administrative Assistant > "The only problem I have experienced with caresmartz is sometimes they have glitches and it won't allow caregivers to clock..." [See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___3877943) JT Justin T. President > "Training is excellent." [See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___7045315) JS Janelle S. Admin/Owner > "a lot of clicking too much clicking and searching , in healthcare your patient is priority if you spend a significant..." [See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___3635196) AS Albert S. Administrator > "The company had Great communication and customer support." [See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___7013052) MS Melissa S. owner and director of ops > "I am not raising my rates because a software company is not client focused." [See full review](https://www.capterra.com/p/233554/CareSmartz360/#Capterra___6007817) NH Nancy H. payroll manager > "The ease with which I can import my files directly to ADP is awesome, but the best part of caresmartz360 is the customer..." [See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___4961954) MS Melissa S. owner and director of ops > "Client's struggle to pay their monthly bills" [See full review](https://www.capterra.com/p/233554/CareSmartz360/#Capterra___6007817) KW Kendall W. Owner > "Caresmartz360 does what we need to get the job done professionally and without errors." [See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___6517694) HH Haley H. President > "Not being able to implement software from day one" [See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___4987683) KW Kendall W. Owner > "Onboarding was easy, training was enjoyable, and the staff seems knowledgeable about the product and attentive to client..." [See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___6517694) SS Shelby S. Scheduler > "whenever i click on a caregivers name their information is not shown (i.e telephone number)" [See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___3781081) KP Kelli P. Staffing Coordinator > "The app is very easy to use for admin and caregiving staff alike." [See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___6816503) RM Regina M. Executive Coordinator > "We have not been able to wrap our heads around there not being 24/7 live customer support, considering that most home..." [See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___2816028) MV Medina V. Marketing Director Care Manager > "educational aspect for companies like us that continue to grow and evolve." [See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___6427432) PR Portia R. Client Service Coordinator > "Only problem I had/have are the integration with clearing houses for billing." [See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___3581140) AMP Ana Marie P. Care Manager > "The technical support team is very attentive and always ready to help." [See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___6827009) TW Talisha W. Owner > "picking up the clients locatiion is sometimes difficult and the caregiver is unable to clock in." [See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___4699926) KS Kelly S. CEO and Founder > "I was doing everything manually prior to using Caresmartz and am so glad I made the switch." [See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___6303019) MS Melissa S. owner and director of ops > "Absolutely the worst experience with a software company. " [See full review](https://www.capterra.com/p/233554/CareSmartz360/#Capterra___6007817) MR Mahin R. Office Manager > "I love the support team and their quick response. " [See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___6817640) TT TAQUITA T. FAMILY NP > "WE DO NOT HAVE ANY CONS TO SAY ABOUT CARESMARTZ AT THIS TIME" [See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___6142741) CC Chuck C. Managing Director > "It’s constantly improving and evolving without adding unnecessary complexity." [See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___6454236) JB Johnnetta B. Office Manager > "Complications being user..." [See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___4744168) SR Stephanie R. Home Services Manager > "The best thing about CareSmartz has been the ability for caregivers to request open shifts on the mobile app which has..." [See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___3816877) SQ Shawndra Q. Owner > "Payroll not automated and it's time consuming to do payroll" [See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___3613938) PR Portia R. Client Service Coordinator > "CareSmartz has a lot of useful features that we were looking for, Such as, electronic timesheets, EVV compatibility, GPS..." [See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___3581140) CO Cyril O. Chief Operating Officer > "That feature is not yet available." [See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___3500060) CG Curtis G. RN Case Manager > "Overall I am pleased with the look, feel and functionality of the software." [See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___6329275) JS Jacob S. Administrator > "Everytime I go to do a new thing, it takes a couple days for me to do so effectively becasue it requires customer support..." [See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___2814652) JW Jakeyla W. Office Manager > "The system is very easy to understand and navigate thru." [See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___6827736) JS Jacob S. Administrator > "a billing error can take 10-15 minutes to fix and it includes a lengthy process. " [See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___2814652) DP Danielle P. Care Coordinator > "They are very quick to respond and are always knowledgable in the areas that I need assistance." [See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___6554603) LJ LAWRENCE J. Owner > "The system was complicated for the employees and staff" [See full review](https://www.capterra.com/p/233554/CareSmartz360/#Capterra___2473106) [View Reviews](https://www.capterra.com/p/233554/CareSmartz360/reviews/) DC Dianne C. In-Home Caregiver > "I enjoy being able to merge into managing record keeping of hours worked, duties performed,..." [See full review](https://www.capterra.com/p/129443/eRSP/#Capterra___6766376) DN Dana N. Operations Manager > "This sometimes causes issues for both staff and payroll, requiring manual adjustments." [See full review](https://www.capterra.com/p/129443/eRSP/#Capterra___6789892) PT Phyllis T. Human Resources Manager > "The fact that the applicant information fall into your computer saves you time in not having to create..." [See full review](https://www.capterra.com/p/129443/eRSP/#Capterra___6788125) AJ Ashley J. Office administrator > "The constant updates that don’t allow CG’s to sign in or out properly." [See full review](https://www.capterra.com/p/129443/eRSP/#Capterra___6788429) FB Felicia B. Director > "The platform is intuitive for both office staff and caregivers, which makes scheduling, documentation,..." [See full review](https://www.capterra.com/p/129443/eRSP/#Capterra___6787773) BR Brian R. Owner > "Customers have expressed frustration with this forcing me to continue downloading a month of visit notes..." [See full review](https://www.capterra.com/p/129443/eRSP/#Capterra___6704992) DN Dana N. Operations Manager > "I like the real-time updates and how easy it was to track caregiver shifts and client details in one..." [See full review](https://www.capterra.com/p/129443/eRSP/#Capterra___6789892) MG Makeah G. Caregiver > "Having to go thru each item even tho you did not do the task that day. And how it somehow forgets the..." [See full review](https://www.capterra.com/p/129443/eRSP/#Capterra___6694276) MR Matt R. Administrator > "The system enabled our agency to navigate and process the necessary data." [See full review](https://www.capterra.com/p/129443/eRSP/#Capterra___6788126) ST Sheila T. General Manager > "Also, they don't respond to our calls in a timely manner since the new company took over. And, they..." [See full review](https://www.capterra.com/p/129443/eRSP/#Capterra___6710291) DN Dana N. Operations Manager > "User-friendly and efficient tool has helpful features and clear layout, Great for scheduling and updates" [See full review](https://www.capterra.com/p/129443/eRSP/#Capterra___6789892) LP Lisa P. Bookkeeper > "I also feel that occasionally I am given vague answers when inquiring about a problem with EVV. " [See full review](https://www.capterra.com/p/129443/eRSP/#Capterra___6788076) MR Matt R. Administrator > "It provided for efficient scheduling and client information." [See full review](https://www.capterra.com/p/129443/eRSP/#Capterra___6788126) NN Noel N. Scheduling Supervisor > "Sometimes the updates cause changes to be undone and that can result in schedule problems." [See full review](https://www.capterra.com/p/129443/eRSP/#Capterra___6693949) MS Mystique S. Field supervisor > "works great the abilityto know the schedules monthly the ability to send documents through the system..." [See full review](https://www.capterra.com/p/129443/eRSP/#Capterra___6757420) MH Michael H. Community Outreach Coordinator > "We have used other software prior to eRSP and looked at other software while we were using eRSP but we..." [See full review](https://www.capterra.com/p/129443/eRSP/#Capterra___6755604) VB Victoria B. operations manager, scheduler > "I enjoy that I can work on eRSP wherever I go, on practically any device I have at hand." [See full review](https://www.capterra.com/p/129443/eRSP/#Capterra___6806026) GA Gillian A. Agency Director > "We have had eRSP for about 5yrs or more now and still unable to use the skilled nursing side of it as we..." [See full review](https://www.capterra.com/p/129443/eRSP/#Capterra___6693716) VB Victoria B. operations manager, scheduler > "I enjoy a challenge trouble shooting problems in eRSP before I give up and call support for help." [See full review](https://www.capterra.com/p/129443/eRSP/#Capterra___6806026) JR Jesus R. Case manager > "The variety of things that it has as options can be a con because there's so many things that I still..." [See full review](https://www.capterra.com/p/129443/eRSP/#Capterra___6755641) Amy Q. Operations Manager > "We are now able to use ERSP to its maximum capacity, allowing us to be time efficient while maintaining a..." [See full review](https://www.capterra.com/p/129443/eRSP/#Capterra___5036149) AM Angelica M. Director of Operations > "We are still struggling to rebill 2024 claims." [See full review](https://www.capterra.com/p/129443/eRSP/#Capterra___6788023) MR Matt R. Administrator > "The platform provided efficiency with all aspects of our operations." [See full review](https://www.capterra.com/p/129443/eRSP/#Capterra___6788126) MH Michael H. Community Outreach Coordinator > "Can not set up different activites for differnt shifts." [See full review](https://www.capterra.com/p/129443/eRSP/#Capterra___6755604) LP Lisa P. Bookkeeper > "I also love the variety of useful reports available for uses outside of ERSP." [See full review](https://www.capterra.com/p/129443/eRSP/#Capterra___6788076) LH Leslie H. Owner > "The User Interface is not intuitive, especially when if comes to scheduling." [See full review](https://www.capterra.com/p/129443/eRSP/#Capterra___6672017) VB Victoria B. operations manager, scheduler > "I am impressed on the bounce back after the security breach, even though it took a while eRSP returned..." [See full review](https://www.capterra.com/p/129443/eRSP/#Capterra___6806026) VB Victoria B. operations manager, scheduler > "The app seems to always be the problem with the caregivers." [See full review](https://www.capterra.com/p/129443/eRSP/#Capterra___6806026) FB Felicia B. Director > "The IT support team is responsive and helpful, and the software continues to meet our growing needs." [See full review](https://www.capterra.com/p/129443/eRSP/#Capterra___6787773) AM Amber M. Office Assistant > "Sometimes it run slow and seems to have alot of scheduled maintence" [See full review](https://www.capterra.com/p/129443/eRSP/#Capterra___6672105) Amy Q. Operations Manager > "Streamlines our processes allowing us to focus more time on providing the best quality care for our..." [See full review](https://www.capterra.com/p/129443/eRSP/#Capterra___5036149) NW Nicole W. Owner > "Didn't like how we were not told exactly how the visits (tier levels) were told. " [See full review](https://www.capterra.com/p/129443/eRSP/#Capterra___6755559) KM Kayla M. General Manager > "The ability to match up the staff and clients so easily with so much detail" [See full review](https://www.capterra.com/p/129443/eRSP/#Capterra___6672278) GA Gillian A. Agency Director > "There is no workflow system in eRSP. " [See full review](https://www.capterra.com/p/129443/eRSP/#Capterra___6693716) DR Darla R. Manager > "It would great if we had a number that staff could call and fix their issues with app." [See full review](https://www.capterra.com/p/129443/eRSP/#Capterra___6696892) YH Yukie H. Owner > "The site was down for a month..." [See full review](https://www.capterra.com/p/129443/eRSP/#Capterra___6762774) AC Ashley C. CEO > "The self-paced training videos are very helpful as well for onboarding training." [See full review](https://www.capterra.com/p/129443/eRSP/#Capterra___6755983) LW Laura W. Manager > "Sometimes, caregivers have trouble accessing the app at times" [See full review](https://www.capterra.com/p/129443/eRSP/#Capterra___6755839) SR Sasikala R. CEO > "ERSP was so help full to checking my staff and Clients Schedule's." [See full review](https://www.capterra.com/p/129443/eRSP/#Capterra___6694342) TS Tina S. Co owner > "However in 2024 we were put in a very challenging predicament when ersp shut down ." [See full review](https://www.capterra.com/p/129443/eRSP/#Capterra___6755843) CB Cyreeta B. Director > "I’m beginning my journey with eRSP, and I’m excited to get started just by the initial call." [See full review](https://www.capterra.com/p/129443/eRSP/#Capterra___6787839) BR Brian R. Owner > "The cyber security attack last year was frightening to say the least and an extremely severe..." [See full review](https://www.capterra.com/p/129443/eRSP/#Capterra___6704992) KH Kyle H. Care Coordinator > "With all of the state changes in Indiana she has been very attentive to our needs to go things changed..." [See full review](https://www.capterra.com/p/129443/eRSP/#Capterra___6693738) KH Kyle H. Care Coordinator > "Difficulties with the app and of course the blackout we had last year." [See full review](https://www.capterra.com/p/129443/eRSP/#Capterra___6693738) NW Nicole W. Owner > "Love that I can use the platform for my customers and caregivers." [See full review](https://www.capterra.com/p/129443/eRSP/#Capterra___6755559) RM Rick M. Administrator > "Request for overall improvements seem to fall on deaf ears." [See full review](https://www.capterra.com/p/129443/eRSP/#Capterra___6693821) FB Felicia B. Director > "What I like most about eRSP is its ease of use and reliability." [See full review](https://www.capterra.com/p/129443/eRSP/#Capterra___6787773) JS Jerry S. Owner > "There were several time recently when I requested support no-one responded to my request." [See full review](https://www.capterra.com/p/129443/eRSP/#Capterra___6694015) RT Rosa T. Administrator > "What I liked most about the eRSP software is its user-friendly interface and comprehensive features." [See full review](https://www.capterra.com/p/129443/eRSP/#Capterra___6717999) PL Pamela L. Office Manager > "I was terrified i would make a mistake and delete everything." [See full review](https://www.capterra.com/p/129443/eRSP/#Capterra___6789521) JR Jesus R. Case manager > "The system is so easy to navigate and it has many options to make workflow easy." [See full review](https://www.capterra.com/p/129443/eRSP/#Capterra___6755641) ST Sheila T. General Manager > "None of our suggestions ever see the light of day." [See full review](https://www.capterra.com/p/129443/eRSP/#Capterra___6710291) KA Kate A. Bookkeeper > "We use every aspect of eRSP and we love when new features come." [See full review](https://www.capterra.com/p/129443/eRSP/#Capterra___6693648) TS Tina S. Co owner > "That was very disruptive ." [See full review](https://www.capterra.com/p/129443/eRSP/#Capterra___6755843) LM Laura M. Scheduling > "Its easy to add clients and caregivers to the system" [See full review](https://www.capterra.com/p/129443/eRSP/#Capterra___6695711) AB ALLISON B. OTRL President > "That was 10 days again and they will not return our calls or emails all week now." [See full review](https://www.capterra.com/p/129443/eRSP/#Capterra___6145538) NN Noel N. Scheduling Supervisor > "Overall my experience utilizing ersp in my daily work needs has been relatively positive" [See full review](https://www.capterra.com/p/129443/eRSP/#Capterra___6693949) AB ALLISON B. OTRL President > "They have not given a system wide update since the first day of the outage. " [See full review](https://www.capterra.com/p/129443/eRSP/#Capterra___6145538) MH Michael H. Community Outreach Coordinator > "Calander and visit List is easy toest up, change and view." [See full review](https://www.capterra.com/p/129443/eRSP/#Capterra___6755604) AB ALLISON B. OTRL President > "The customer service is abysmal. " [See full review](https://www.capterra.com/p/129443/eRSP/#Capterra___6145538) DH Danielle H. Care Coordinator > "All of the options available and the fact that is very simple to navigate." [See full review](https://www.capterra.com/p/129443/eRSP/#Capterra___6755489) AB ALLISON B. OTRL President > "Do not consider purchasing. " [See full review](https://www.capterra.com/p/129443/eRSP/#Capterra___6145538) AJ Ashley J. Office administrator > "I would say user friendly, as I have only been using it for a year with the company I’m with." [See full review](https://www.capterra.com/p/129443/eRSP/#Capterra___6788429) AS Andres S. Recruitment Manager > "Information is not easy to find." [See full review](https://www.capterra.com/p/129443/eRSP/#Capterra___4604841) [View Reviews](https://www.capterra.com/p/129443/eRSP/reviews/) ## User interface 4.78 (181) [eRSP](https://www.capterra.com/p/129443/eRSP/) 4.24 (99) ### Features CareSmartz360 43/48 - Activity Dashboard - AI Copilot - API - Appointment Management - Assessment Management - Billing & Invoicing - Calendar Management - Caregiver Management - Care Plan Management - Charting - Chat/Messaging - Claims Management - Client Management - Client Portal - Clock In/Out - Communication Management - Compliance Management - Customizable Forms - Customizable Reports - Document Management - Electronic Signature - Employee Management - Employee Portal - EMR/EHR - For Long Term Care - Generative AI - Geriatric Care - GPS - HIPAA Compliant - Home Health Care Management - Insurance Management - Knowledge Base Management - Medication Management - Mobile Access - Monitoring - Multi-Location - Patient Records Management - Payroll Management - Point of Care System - Referral Management - Reminders - Reporting & Statistics - Scheduling - Task Management - Telemedicine - Third-Party Integrations - Visit Verification - Workflow Management [See all features](https://www.capterra.com/p/233554/CareSmartz360/#features) eRSP Top features 44/48 - Activity Dashboard - AI Copilot - API - Appointment Management - Assessment Management - Billing & Invoicing - Calendar Management - Caregiver Management - Care Plan Management - Charting - Chat/Messaging - Claims Management - Client Management - Client Portal - Clock In/Out - Communication Management - Compliance Management - Customizable Forms - Customizable Reports - Document Management - Electronic Signature - Employee Management - Employee Portal - EMR/EHR - For Long Term Care - Generative AI - Geriatric Care - GPS - HIPAA Compliant - Home Health Care Management - Insurance Management - Knowledge Base Management - Medication Management - Mobile Access - Monitoring - Multi-Location - Patient Records Management - Payroll Management - Point of Care System - Referral Management - Reminders - Reporting & Statistics - Scheduling - Task Management - Telemedicine - Third-Party Integrations - Visit Verification - Workflow Management [See all features](https://www.capterra.com/p/129443/eRSP/#features) ### Recognition No recognitions have been awarded to CareSmartz360 No recognitions have been awarded to eRSP ### Deployment & support CareSmartz360 Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos eRSP Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details CareSmartz360 - By CareSmartz - Located in United States - Founded in 2016 eRSP - By Kaleida Systems - Located in United States - Founded in 1999 ## Popular Comparisons [CareSmartz360](https://www.capterra.com/p/233554/CareSmartz360/)[4.78 (181)](https://www.capterra.com/p/233554/CareSmartz360/reviews/) vs [GEOH](https://www.capterra.com/p/207985/GeoH/)[4.93 (147)](https://www.capterra.com/p/207985/GeoH/reviews/) $10/month Price $13/month 4.6 Features 4.9 4.6 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/207985-233554/GeoH-vs-CareSmartz360) [eRSP](https://www.capterra.com/p/129443/eRSP/)[4.24 (99)](https://www.capterra.com/p/129443/eRSP/reviews/) vs [GEOH](https://www.capterra.com/p/207985/GeoH/)[4.93 (147)](https://www.capterra.com/p/207985/GeoH/reviews/) $200/month Price $13/month 4.2 Features 4.9 4.3 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/129443-207985/eRSP-vs-GeoH) [CareSmartz360](https://www.capterra.com/p/233554/CareSmartz360/)[4.78 (181)](https://www.capterra.com/p/233554/CareSmartz360/reviews/) vs [AxisCare](https://www.capterra.com/p/135068/Non-Medical-Homecare-Scheduling/)[4.65 (728)](https://www.capterra.com/p/135068/Non-Medical-Homecare-Scheduling/reviews/) $10/month Price $200/month 4.6 Features 4.4 4.6 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/135068-233554/Non-Medical-Homecare-Scheduling-vs-CareSmartz360) [eRSP](https://www.capterra.com/p/129443/eRSP/)[4.24 (99)](https://www.capterra.com/p/129443/eRSP/reviews/) vs [AxisCare](https://www.capterra.com/p/135068/Non-Medical-Homecare-Scheduling/)[4.65 (728)](https://www.capterra.com/p/135068/Non-Medical-Homecare-Scheduling/reviews/) $200/month Price $200/month 4.2 Features 4.4 4.3 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/129443-135068/eRSP-vs-Non-Medical-Homecare-Scheduling) [CareSmartz360](https://www.capterra.com/p/233554/CareSmartz360/)[4.78 (181)](https://www.capterra.com/p/233554/CareSmartz360/reviews/) vs [ShiftCare](https://www.capterra.com/p/233684/ShiftCare/)[4.61 (144)](https://www.capterra.com/p/233684/ShiftCare/reviews/) $10/month Price $8/month 4.6 Features 4.4 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/233554-233684/CareSmartz360-vs-ShiftCare) [eRSP](https://www.capterra.com/p/129443/eRSP/)[4.24 (99)](https://www.capterra.com/p/129443/eRSP/reviews/) vs [InMyTeam](https://www.capterra.com/p/215860/InMyTeam/)[4.56 (85)](https://www.capterra.com/p/215860/InMyTeam/reviews/) $200/month Price $200/month 4.2 Features 4.5 4.3 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/129443-215860/eRSP-vs-InMyTeam) [CareSmartz360](https://www.capterra.com/p/233554/CareSmartz360/)[4.78 (181)](https://www.capterra.com/p/233554/CareSmartz360/reviews/) vs [InMyTeam](https://www.capterra.com/p/215860/InMyTeam/)[4.56 (85)](https://www.capterra.com/p/215860/InMyTeam/reviews/) $10/month Price $200/month 4.6 Features 4.5 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/215860-233554/InMyTeam-vs-CareSmartz360) [eRSP](https://www.capterra.com/p/129443/eRSP/)[4.24 (99)](https://www.capterra.com/p/129443/eRSP/reviews/) vs [Lookout](https://www.capterra.com/p/267398/The-Lookout-Way/)[4.66 (38)](https://www.capterra.com/p/267398/The-Lookout-Way/reviews/) $200/month Price Contact vendor for pricing 4.2 Features 4.6 4.3 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/129443-267398/eRSP-vs-The-Lookout-Way) [CareSmartz360](https://www.capterra.com/p/233554/CareSmartz360/)[4.78 (181)](https://www.capterra.com/p/233554/CareSmartz360/reviews/) vs [AlayaCare](https://www.capterra.com/p/147424/AlayaCare/)[4.09 (188)](https://www.capterra.com/p/147424/AlayaCare/reviews/) $10/month Price $1000/month 4.6 Features 3.9 4.6 Ease of Use 4.1 [View full comparison](https://www.capterra.com/compare/147424-233554/AlayaCare-vs-CareSmartz360) [eRSP](https://www.capterra.com/p/129443/eRSP/)[4.24 (99)](https://www.capterra.com/p/129443/eRSP/reviews/) vs [WellSky Personal Care](https://www.capterra.com/p/126968/Non-Medical-Private-Pay-System/)[4.42 (271)](https://www.capterra.com/p/126968/Non-Medical-Private-Pay-System/reviews/) $200/month Price $12 4.2 Features 4.2 4.3 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/126968-129443/Non-Medical-Private-Pay-System-vs-eRSP) [CareSmartz360](https://www.capterra.com/p/233554/CareSmartz360/)[4.78 (181)](https://www.capterra.com/p/233554/CareSmartz360/reviews/) vs [WellSky Personal Care](https://www.capterra.com/p/126968/Non-Medical-Private-Pay-System/)[4.42 (271)](https://www.capterra.com/p/126968/Non-Medical-Private-Pay-System/reviews/) $10/month Price $12 4.6 Features 4.2 4.6 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/126968-233554/Non-Medical-Private-Pay-System-vs-CareSmartz360) [eRSP](https://www.capterra.com/p/129443/eRSP/)[4.24 (99)](https://www.capterra.com/p/129443/eRSP/reviews/) vs [AdaCare](https://www.capterra.com/p/125608/AdaCare/)[4.69 (95)](https://www.capterra.com/p/125608/AdaCare/reviews/) $200/month Price $99/month 4.2 Features 4.4 4.3 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/125608-129443/AdaCare-vs-eRSP)