# Compare Pointerpro vs SurveyMonkey 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Pointerpro and SurveyMonkey based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/127434-253516/Pointerpro-vs-SurveyMonkey --- # Pointerpro vs SurveyMonkey Features and Cost Comparison Last updated March 15th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: PointerproSurveyMonkey2/4 selected [Pointerpro](https://www.capterra.com/p/127434/Pointerpro/)[4.6 (271)](https://www.capterra.com/p/127434/Pointerpro/reviews/) [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)[4.6 (10,438)](https://www.capterra.com/p/253516/SurveyMonkey/reviews/) [## Pointerpro](https://www.capterra.com/p/127434/Pointerpro/)[4.6 (271)](https://www.capterra.com/p/127434/Pointerpro/reviews/) Starting Price $69.00/month Value-for-Money 4.3 Functionality 4.5 Ease of Use 4.4 Customer Service 4.7 Reviews Sentiment Based on [271 reviews](#user-reviews) Positive 263 Neutral 4 Negative 4 [## SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)[4.6 (10,438)](https://www.capterra.com/p/253516/SurveyMonkey/reviews/) Starting Price $30.00/month Value-for-Money 4.4 Functionality 4.5 Ease of Use 4.6 Customer Service 4.3 Reviews Sentiment Based on [10,438 reviews](#user-reviews) Positive 9,801 Neutral 497 Negative 140 ## Not a match? Find software alternatives tailored to your priorities. These software suggestions are similar to those you’re currently comparing. ### Alchemer 4.5 (319) * * * Starting Price $55.00 Per User,Per Month Free Trial Free Version * * * User rating 90% of reviewers rated it above 4 stars * * * Highest Rated ### Zoho Survey 4.6 (450) * * * Starting Price $35.00 Flat Rate,Per Month Free Trial Free Version * * * User rating 96% of reviewers rated it above 4 stars * * * ### Connecteam 4.6 (5,138) * * * Starting Price $29.00 Flat Rate,Per Month Free Trial Free Version * * * User rating 96% of reviewers rated it above 4 stars * * * ### SurveySparrow 4.4 (121) * * * Starting Price Contact vendor for pricing Free Trial Free Version * * * User rating 90% of reviewers rated it above 4 stars * * * ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 8,904 reviews from survey software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 63%Fit Missing features Feature ratings Multiple Question Types NA Customizable Questions 4.7 Survey Builder 4.5 Data Security NA Anonymous Feedback 4.6 84%Fit High performer Feature ratings Multiple Question Types 4.8 Customizable Questions 4.6 Survey Builder 4.6 Data Security 4.6 Anonymous Feedback 4.7 User satisfaction User satisfaction 4.6 User reviews[271](https://www.capterra.com/p/127434/Pointerpro/reviews/) Ease of use 4.4 Functionality 4.5 Value for money 4.3 Customer support 4.7 User satisfaction 4.6 User reviews[10,438](https://www.capterra.com/p/253516/SurveyMonkey/reviews/) Ease of use 4.6 Functionality 4.5 Value for money 4.4 Customer support 4.3 Price starts from Price starts from $69Flat Rate, Per Month - Free version - Free trial Price starts from $30Per User, Per Month - Free version - Free trial Best for Best for Discover why many consultants and companies like Capgemini, EDF, and Bare International automate the delivery of personalized advice with Pointerpro. Best for SurveyMonkey is used by marketers, customer experience professionals, human resources departments, IT teams, event planners, educators, researchers, and healthcare organizations. ## User reviews Pros & cons JW James W. CEO > "For our programs, it has streamlined assessment delivery and feedback, improved consistency, and enhanced how participants perceive..." [See full review](https://www.capterra.com/p/127434/Pointerpro/#Capterra___7116840) BJ Brian J. CEO > "Payment feature doesn't natively support re-attempts after a customer payment attempt fails, though you can build a workaround using..." [See full review](https://www.capterra.com/p/127434/Pointerpro/#Capterra___7011708) PD Pieter D. Ceo > "We use it both in marketing—offering a free basic assessment with instant reports—and in consulting, where we map innovation culture..." [See full review](https://www.capterra.com/p/127434/Pointerpro/#Capterra___6882867) LM Lisa M. Senior Training Advisor > "Some of the bulleting and numbering formatting features for text in the reports can feel clunky and limiting." [See full review](https://www.capterra.com/p/127434/Pointerpro/#Capterra___6747936) JW James W. CEO > "I liked that Pointerpro makes it easy to create branded personality‑style surveys and automatically generate personalised feedback..." [See full review](https://www.capterra.com/p/127434/Pointerpro/#Capterra___7116840) GO Gary O. Partner > "Thanks to Pointerpro and their incompetence in both software programming and customer service, our company took a significant hit..." [See full review](https://www.capterra.com/p/127434/Pointerpro/#Capterra___6551438) AM Adrian M. co-founder > "Reporting is one of the best parts of the tool, and it supports a wide range of survey use cases." [See full review](https://www.capterra.com/p/127434/Pointerpro/#Capterra___7056846) MH Michael H. CEO > "As a relatively early adopter of some of the new elements of the platform, such as aggregated reports, there have been some teething..." [See full review](https://www.capterra.com/p/127434/Pointerpro/#Capterra___6749337) SV Seppe V. Chapter Lead > "However, enhancing template reusability would further boost efficiency and reduce manual effort." [See full review](https://www.capterra.com/p/127434/Pointerpro/#Capterra___7058899) PM Paul M. Director of Operations and Communications > "Initially, the customization options for PDF reports were limited and clunky." [See full review](https://www.capterra.com/p/127434/Pointerpro/#Capterra___6753891) LM Lisa M. Senior Training Advisor > "The ability to tailor cover pages and adjust the overall look ensures that the final product aligns with our branding." [See full review](https://www.capterra.com/p/127434/Pointerpro/#Capterra___6747936) GO Gary O. Partner > "Over the last 3 years, Pointerpro consistently produced software that did not function as it was supposed to and promised and..." [See full review](https://www.capterra.com/p/127434/Pointerpro/#Capterra___6551438) DJ Dan J. COO > "Really love the onboarding/orientation program when signing up and configuring the account." [See full review](https://www.capterra.com/p/127434/Pointerpro/#Capterra___7061601) GO Gary O. Partner > "Our firm is a small one or we would have taken them to court and sued them for their incompetence and damages. " [See full review](https://www.capterra.com/p/127434/Pointerpro/#Capterra___6551438) SV Seppe V. Chapter Lead > "The ability to work collaboratively within our department is a major plus." [See full review](https://www.capterra.com/p/127434/Pointerpro/#Capterra___7058899) DO David O. President, COO > "The time zone difference between Europe and the US often means that replies don't come back until the next businss day which is a bit..." [See full review](https://www.capterra.com/p/127434/Pointerpro/#Capterra___5092695) SV Seppe V. Chapter Lead > "Departmental usability: Seamlessly integrates within our team’s workflow." [See full review](https://www.capterra.com/p/127434/Pointerpro/#Capterra___7058899) CL Craig L. Project Manager > "Takes forever to get answers and information back to us." [See full review](https://www.capterra.com/p/127434/Pointerpro/#Capterra___5086520) TC Tina C. CEO > "The surveys look professional, are easy to build with a variety of question types, and are very intuitive for respondents." [See full review](https://www.capterra.com/p/127434/Pointerpro/#Capterra___7099448) JT Julian T. Working Student > "What bothers me is that the website often hangs or takes a long time to load, which is most likely not due to my PC or internet..." [See full review](https://www.capterra.com/p/127434/Pointerpro/#Capterra___4643269) AK Anna K. Director of Strategy and Communications > "Pointerpro has been so user friendly and it's been great to have one platform for all of our survey and assessment needs!" [See full review](https://www.capterra.com/p/127434/Pointerpro/#Capterra___7126305) Darren W. Company Director > "Not being able to customise the front cover image of a PDF template is a bit annoying and unless you're a CSS wizard, the PDF..." [See full review](https://www.capterra.com/p/127434/Pointerpro/#Capterra___3074319) JW James W. CEO > "It has saved us significant time while still delivering a high‑quality participant experience." [See full review](https://www.capterra.com/p/127434/Pointerpro/#Capterra___7116840) DL Donna L. Finance Manager > "Survey software are really expensive." [See full review](https://www.capterra.com/p/127434/Pointerpro/#Capterra___4980470) AM Adrian M. co-founder > "Pointerpro is extremely flexible for survey design and distribution." [See full review](https://www.capterra.com/p/127434/Pointerpro/#Capterra___7056846) DH Deno H. Principal > "Confusing (ie not easy to follow for dummies like me) coding for changing certain functions. " [See full review](https://www.capterra.com/p/127434/Pointerpro/#Capterra___4122607) AM Adrian M. co-founder > "A powerful and dependable survey platform with standout flexibility." [See full review](https://www.capterra.com/p/127434/Pointerpro/#Capterra___7056846) AN Anna N. Research assistant > "The only con is that certain features are reserved for those who can get their employer to use this software which is pretty..." [See full review](https://www.capterra.com/p/127434/Pointerpro/#Capterra___3242383) SC Susan C. Founder and President > "I really appreciate the thoughtful onboarding process and value-added insights \[sensitive content hidden\] shared as she coached me..." [See full review](https://www.capterra.com/p/127434/Pointerpro/#Capterra___6619040) TW Tara W. Owner > "The price was initially a sticking point for me as a sole proprietor." [See full review](https://www.capterra.com/p/127434/Pointerpro/#Capterra___4139460) MAYERLY G. bachelor > "The platform allows me to design branded surveys that not only reflect the visual identity of my company but are also designed to..." [See full review](https://www.capterra.com/p/127434/Pointerpro/#Capterra___6052591) AP Amanda P. Head of Integration > "Hardly scratched the surface." [See full review](https://www.capterra.com/p/127434/Pointerpro/#Capterra___4267340) Edna luci G. university senior technician > "The quality of the reports generated after each evaluation, now the reports contain detailed and accurate information that has..." [See full review](https://www.capterra.com/p/127434/Pointerpro/#Capterra___4796058) JT John T. Executive Director > "The questionnaire building could be annoying and complicated at times and I don't like the pricing structure." [See full review](https://www.capterra.com/p/127434/Pointerpro/#Capterra___2965536) TC Tina C. CEO > "Our clients frequently comment on how smooth and user-friendly the experience is." [See full review](https://www.capterra.com/p/127434/Pointerpro/#Capterra___7099448) Tom R. Owner > "It is a bit overwhelming on th backend to do this." [See full review](https://www.capterra.com/p/127434/Pointerpro/#Capterra___3579208) MT Marek T. CEO > "The platform provided a range of useful features and tools that streamlined my tasks and improved productivity. Although there were..." [See full review](https://www.capterra.com/p/127434/Pointerpro/#Capterra___4794181) Ricardo F. Researcher - masters degree > "The pricing and the filter on the resultas dashboard/download panel are annoying" [See full review](https://www.capterra.com/p/127434/Pointerpro/#Capterra___3062742) PN Paul N. COO > "It is easy to pick up and use though you do get training which was helpful." [See full review](https://www.capterra.com/p/127434/Pointerpro/#Capterra___7064245) PB Pieter B. Dietitian & manager > "The pricing is more targeted to larger corporations, quite costly for SMEs" [See full review](https://www.capterra.com/p/127434/Pointerpro/#Capterra___3361129) PB Peter B. Service Manager > "Impress your audience with a very professional looking survey and have optimal control building it. " [See full review](https://www.capterra.com/p/127434/Pointerpro/#Capterra___6506512) VR Verified Reviewer Marketing and events manager > "The only thing that I found was lacking through options that I used on the platform is the impossibility to add pages in the quiz..." [See full review](https://www.capterra.com/p/127434/Pointerpro/#Capterra___2250546) JG Jamie G. Consultant > "Additionally, its integration options with other tools enhance overall efficiency." [See full review](https://www.capterra.com/p/127434/Pointerpro/#Capterra___6748772) JR Justin R. IT Project Manager > "Limits/Quirks on the backend, like is you add or remove a question after setup it will "break" your formulas and question logic." [See full review](https://www.capterra.com/p/127434/Pointerpro/#Capterra___2706536) MH Michael H. CEO > "Both our use of the Pointerpro platform and our interactions with the staff that support the system have been extremely positive." [See full review](https://www.capterra.com/p/127434/Pointerpro/#Capterra___6749337) RH Rebecca H. MD > "I've spent over $3000 and not managed to get a single survey out. " [See full review](https://www.capterra.com/p/127434/Pointerpro/#Capterra___3070631) SH Sean H. Head Customer Solutions > "I was alot happier with the support this year." [See full review](https://www.capterra.com/p/127434/Pointerpro/#Capterra___7065146) BK Brian K. Web Developer > "I just don't feel like rebuilding the survey again at least for a couple of months." [See full review](https://www.capterra.com/p/127434/Pointerpro/#Capterra___3176234) TF Tony F. Director of Coaching > "Ease of use and ability to create multiple assessments for a variety of uses." [See full review](https://www.capterra.com/p/127434/Pointerpro/#Capterra___6762700) GA Giuseppe A. Executive Coach > "In the entry subscription levels it is not possible to make evaluations with particularly complex "outcomes"." [See full review](https://www.capterra.com/p/127434/Pointerpro/#Capterra___2443806) SL Scott L. CEO > "We have been thoroughly impressed with pointer pros platform and nimble features." [See full review](https://www.capterra.com/p/127434/Pointerpro/#Capterra___6626085) CB Catherine B. Founder > "Creating a decent report is impossibly difficult. " [See full review](https://www.capterra.com/p/127434/Pointerpro/#Capterra___2475364) EL Evan L. Director of Agency Solutions > "Anytime we have had any hiccups or needed any help, support is responsive and helpful." [See full review](https://www.capterra.com/p/127434/Pointerpro/#Capterra___6755415) JL Jorge L. Marketing Manager > "I think it's the only downside of the service." [See full review](https://www.capterra.com/p/127434/Pointerpro/#Capterra___2705204) [View Reviews](https://www.capterra.com/p/127434/Pointerpro/reviews/) DM DeAnna M. Managing Director > "The two things I liked most about Survey Monkey was the ability for people to answer surveys anonymously and the compilation of the results afterwards..." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7044584) MM Mari M. Comms Manager > "Only able to have 3 devices access at once when I share the account so we always had to delete one or another each time." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7041391) SL Shannon L. Executive Assistant > "The options for displaying survey results have allowed us to create easy summaries that aid in decision-making, employee reviews, and policy-changes." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7049574) Dre' H. Senior Educator Support Specialist > "It's not hard. But I almost always select options incorrectly before I remember the settings for getting all the individual responses in a spreadsheet..." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7115628) IL Ilaria L. Assistant Reservations Manager > "SurveyMonkey is a good platform if the company uses it as a basic survey tool for employees surveys. If you require more in dept information, be ready to..." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7078850) DK Dawn K. Director of Human Relations > "The customization is a bit limited in terms of fonts, etc but that's not very important to me." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7078204) Meshv P. Salesforce Developer > "The UI interface is so beginner friendly such as skip logic, multilingual surveys and real time analytics help collect better insights." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7124244) VR Verified Reviewer Sr. Dir. Support and Operations > "I also find it limiting that reminders can’t be easily set up through embedded surveys or URL-based links." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7066659) CP Christina P. Certified Nursing assistant > "What I enjoyed and likes most about SurveyMonkey is being able to take surveys and be able to give honest feedback so consumers don't waste their money..." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7040338) KC Kenneth C. Vice President > "I dislike having to click "Properties" every time I want to make edits to a label; it should just pop right open." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7099225) CC Chitranzan C. Insurance Advisor > "It is one of the greatest tools in the market that provides the best interface to receive responses for a survey and then provides accurate results based..." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6805221) JF Jennifer F. Marketing Lead > "Unable to embed surveys directly into an email, it always redirects people to their website." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7089217) PN Poerwestri N. Travel Manager > "SurveyMonkey enabled us to collect and analyze genuine tour feedback in real time, hence enabling simple upgrading of our services and products." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6869895) SR Samuel R. Program Director > "Some of the more advanced reporting options are locked unless you upgrade to one of its pricier tiers, which may not be feasible for the nonprofit budget." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6800665) NW Nolan W. Head of Sales > "It allowed us to easily reach out and connect with our customers, and prospective customers and take a survey across multiple use cases or situations...." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6813822) Amanda C. Young Professionals Chairperson > "Does not help with coming up with questions, suggesting multiple choice answers, or identifying potential bias in questions." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7104984) SV Shameek V. Director > "The advanced logic features, diverse question types, and real-time analytics make it ideal for collecting and analyzing meaningful feedback. While the..." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6803880) SC Sean C. Marketer > "It gets expensive when you need to use advanced features, and the reporting is complicated for a layperson." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7046151) PN Poerwestri N. Travel Manager > "SurveyMonkey simplifies creating and customizing surveys so I can receive in-depth feedback from our tour clients as frequently as I would like." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6869895) KC Kenneth C. Vice President > "Occasionally I won't be able to log in and then I'll have to sit and wait for an hour before the site feels like its going to work again." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7099225) BK Blerta K. Language Instructor > "It is so easy to create professional surveys on the platform that are friendly to the students and we are able to collect genuine information on our..." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7112830) CB Chelsea B. Preop PACU RN > "There is no go back button on response pages which can be bad if I want to change an answer." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7104174) RC Ruby C. MARKETER > "The site offers many question types, ready-made templates, and quick tweaks so each survey can fit a specific need." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6836339) CB Chelsea B. Preop PACU RN > "It always makes you attempt to sign in after using and creating an account which is not something I want to do." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7104174) MM Mari M. Comms Manager > "Overall it's supported us with employee engagement surveys and being able to break it down into different sections in order to understand the data more..." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7041391) RC Ruby C. MARKETER > "On top of that, the free tier caps both the number of questions and total responses, leaving bigger surveys stranded." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6836339) SR Samuel R. Program Director > "It’s allowed us to measure the impact of our program and to collect candid feedback, which we leverage to make our training sessions better." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6800665) YL Yi L. Compositor > "The results can't really be exported and integration is pretty limited, too many ads telling me to get the paid plan when i'm using the basic plan" [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6819750) VR Verified Reviewer Sr. Dir. Support and Operations > "The platform also gives you solid options for customization, reporting, and data export." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7066659) Carlie R. Owner > "They're a few bugs in glitches on the site." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7109172) VR Verified Reviewer HR Manager > "SurveyMonkey is a good tool to use for creating employee surveys and getting feedback and even doing anonymous surveys." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7091617) KC Kaitlyn C. HR Director > "Collaborating with a large team was tricky without the Pro version, and sharing results wasn’t as smooth as Google Docs." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6819262) YD Yanatha D. Consultant > "For the value for money, customer support, ease of use, review feedback, sample survey design, team and employee engagement and survey creation..." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7046085) Sam C. Talent Partner > "Interface can feel dated and slightly clunky" [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7062868) SL Shannon L. Executive Assistant > "I appreciate that I can copy and update previous surveys that I made, so that I don't have to start from scratch every time." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7049574) PD Pat D. Sr. Director > "SurveyMonkey is sometimes not used often enough making it hard to justify the yearly cost to maintain" [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6816437) Meshv P. Salesforce Developer > "SurveyMonkey make it super easy to create surveys using its ready made templates and pre-built questions." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7124244) CP Carrie P. Counselor > "I have found that the cost of accessing advanced features can be a significant barrier, particularly for users on a tight budget." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6861762) LL Lois L. Office Manager > "I've worked with it to gather information and opinons and, frankly, it helped me find the questions that I needed to ask to get the information I needed." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7074332) KM Kyle M. Roadside Network Administrator > "It didn't always send when it said it sent, or sometimes would sent it two or three times which irritated customers" [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6831867) KC Kenneth C. Vice President > "This is what we use for our theater auditions and it seems to keep all of the data in one place without driving me crazy." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7099225) RD Ruth D. Designer > "I think there should be a better design or configuration as I often get stuck." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7114319) DS Dominic S. operational manager > "It’s a dependable platform for building surveys, collecting feedback, and reviewing results without stress." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7101165) VR Verified Reviewer Admin > "Complex surveys are going to cost a little more." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7069249) Cassandra J. Electric engineer > "What I like most about survey monkey is that ist great to create different types of surveys for all occasions" [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7052981) VR Verified Reviewer Research Student > "Paid subscriptions are a bit expensive." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7123309) Gene B. Principal Consultant > "We have members whose native language is Spanish so it helps being able to create a multi-lingual survey. " [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7066407) ML Malachi L. Director of African Leadership Programs > "Export options are a little lacking in the free version." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6829192) WB Will B. Short Course Manager > "To improve I'd like to see greater AI integration and multiple choice of modes for contribution rather than just typed." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7085275) ML Ming L. Chief scientific officer > "Free plan is limited and rather basic. Unless you are conducting surveys constantly, the monthly subscription may not be worthwhile." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6727715) JF Jennifer F. Marketing Lead > "Ease of use and flexibility with customizations, features are intuitive for create survey for leads, employees and many other groups for free." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7089217) DB Damon B. Founder > "A bit too basic for more advanced customers communication." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6812285) TZ Tiffani Z. Operations Manager > "SurveyMonkey had a lot of great options for creating custom forms and surveys that I could easily link to my site or send via email." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6553608) IN Inamari N. Marketing Executive > "Free plan is limited, and advanced features can be pricey." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7014232) JM Jaime M. Regional Sales Manager > "SurveyMonkey helps me in providing customers with further actions to address their feedback, changes that would take place and managing expectations in..." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6587819) AB Ali B. phd student > "based on my feedback, some criticisms of SurveyMonkey include a bit sense of limited customization options for survey design and a higher price point..." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___4839263) DK Dawn K. Director of Human Relations > "I've used Survey monkey for both personal and work purposes and have found it to be a quick and easy way to create a survey." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7078204) KA Kalli A. Instructor > "Hard to get results having to go to email all the time and log in." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6801246) SV Shameek V. Director > "In addition, templates are ample and are mostly ready to use. Like their analytics and reporting as well with real-time results and export options..." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6803880) Priya B. Advisor > "Though recently some new features with color schemes and themes have been introduced but some are very tacky and not professional enough." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6540490) KC Kenneth C. Vice President > "We were able to get Survey Monkey talking to Zapier with our email lists and I was actually surprised it didn't blow up on us." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7099225) CC Chitranzan C. Insurance Advisor > "The cost associated with it is high compare to others survey tools available in the market." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6805221) DY David Y. Associate Director of Performance > "The user interface is fairly easy to navigate with very little instruction or guidance, with results submitted directly to a nominated email address..." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7044037) Gavin L. Account manager > "Collaborative working can sometimes be a little bit clunky if you have multiple people working in the same form" [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6503595) WB Will B. Short Course Manager > "SurveyMonkey is a superb tool for collecting employee feeling, and feedback." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7085275) Precious A. Strategy and Integration Analyst. > "While SurveyMonkey does provide strong analytics capabilities, its reporting and analysis feature falls short when compared to specialized data analytics..." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___4828411) AB Ailton B. Student > "Positive ,I am deeply involved online with purchasing ,donating,writing in solo or team projects ,creating presentations for PowerPoint,etc..so I'm..." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6593219) BL Bill L. Principal Head of Talent > "It has limited free features and tends to have a lot of ads and makes it harder to use" [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6646683) GD Gino D. Sales Coordinator > "It's a powerful and user-friendly tool for creating surveys, collecting feedback, and analyzing responses, some rooms for minor improvements that can do..." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6680805) GD Grace D. Advocate/Facilities Associate > "One was to register for a training and the last page of the survey monkey registration questions was very confusing as to whether my information had been..." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___4997090) Loganne D. Ultrasound Technologist > "Great tool to get answers from employees about workflow and products and keep it unbiased and anonymous." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7072346) FD Francois D. General manager > "Customer support hides behind their policy, offering no flexibility to come to an arrangment." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6618658) Dre' H. Senior Educator Support Specialist > "I used it extensively for customer feedback-type scenarios on a very regular basis and I never experienced frustration with the app." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7115628) ES Ellie S. Senior Marketing Campaigns Lead > "The free plan is pretty limited and it's tough that they limit responses" [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6787654) Harshul S. Sr. Technical support engineer Network operations > "The templates help a lot and most of the questions are already there, so I just drag things around and it works." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7109853) CK Camie K. Accounts payable and receivable > "The paid for version is a little expensive." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6876130) VR Verified Reviewer General Manager > "Great way to collect data and feed back from clients, customers and employees." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7065913) AA Aarash A. CEO > "Their policies feel unfair and misleading, and the customer service team did little to resolve the issue." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6525310) SB Sarah B. Marketing and Events > "Again, it's pretty easy and that helps with some of our tech-challenged generations to also be able to go in and add their votes." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7113293) DM David M. Director, Human Resources > "Reporting features are difficult to extract the correct information." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6787586) [View Reviews](https://www.capterra.com/p/253516/SurveyMonkey/reviews/) ## User interface [Pointerpro](https://www.capterra.com/p/127434/Pointerpro/) 4.64 (271) [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) 4.57 (10,438) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Access Controls/Permissions 207 Important Activity Dashboard 150 Important AI Copilot 120 Important Pointerpro 37/45 - Access Controls/Permissions - Activity Dashboard - AI Copilot - Alerts/Notifications - Anonymous Feedback - API - Customer Segmentation - Customizable Branding - Customizable Questions - Customizable Templates - Data Analysis Tools - Data Cleansing - Data Import/Export - Data Security - Drag & Drop - Dynamic Content - Email Marketing - Email Reminders - Feedback Management - Gamification - Generative AI - Mobile Survey - Multi-Channel Distribution - Multi-Language - Multiple Question Types - NPS Survey Structure - Offline Response Collection - Pulse Surveys - Question Branching - Question Library - Question Piping - Randomization - Real-Time Data - Reporting/Analytics - Response Quotas - Response Validation - Sentiment Analysis - Site Intercept Survey - Skip Logic - Support Audio/Images/Video - Survey Builder - Template Management - Third-Party Integrations - URL Customization - Visual Analytics [See all features](https://www.capterra.com/p/127434/Pointerpro/#features) SurveyMonkey Top features 40/45 - Access Controls/Permissions - Activity Dashboard - AI Copilot - Alerts/Notifications - Anonymous Feedback - API - Customer Segmentation - Customizable Branding - Customizable Questions - Customizable Templates - Data Analysis Tools - Data Cleansing - Data Import/Export - Data Security - Drag & Drop - Dynamic Content - Email Marketing - Email Reminders - Feedback Management - Gamification - Generative AI - Mobile Survey - Multi-Channel Distribution - Multi-Language - Multiple Question Types - NPS Survey Structure - Offline Response Collection - Pulse Surveys - Question Branching - Question Library - Question Piping - Randomization - Real-Time Data - Reporting/Analytics - Response Quotas - Response Validation - Sentiment Analysis - Site Intercept Survey - Skip Logic - Support Audio/Images/Video - Survey Builder - Template Management - Third-Party Integrations - URL Customization - Visual Analytics [See all features](https://www.capterra.com/p/253516/SurveyMonkey/#features) ### Recognition No recognitions have been awarded to Pointerpro No recognitions have been awarded to SurveyMonkey ### Deployment & support Pointerpro Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos SurveyMonkey Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Pointerpro - By Pointerpro - Located in Belgium - Founded in 2011 SurveyMonkey - By Momentive - Located in United States - Founded in 2009 ## Popular Comparisons [Pointerpro](https://www.capterra.com/p/127434/Pointerpro/)[4.64 (271)](https://www.capterra.com/p/127434/Pointerpro/reviews/) vs [UmfrageOnline](https://www.capterra.com/p/201674/Enquetes-Maken/)[4.63 (1,589)](https://www.capterra.com/p/201674/Enquetes-Maken/reviews/) $69/month Price $35/month 4.5 Features 4.5 4.4 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/127434-201674/Pointerpro-vs-Enquetes-Maken) [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)[4.57 (10,438)](https://www.capterra.com/p/253516/SurveyMonkey/reviews/) vs [UmfrageOnline](https://www.capterra.com/p/201674/Enquetes-Maken/)[4.63 (1,589)](https://www.capterra.com/p/201674/Enquetes-Maken/reviews/) $30/month Price $35/month 4.5 Features 4.5 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/201674-253516/Enquetes-Maken-vs-SurveyMonkey) [Pointerpro](https://www.capterra.com/p/127434/Pointerpro/)[4.64 (271)](https://www.capterra.com/p/127434/Pointerpro/reviews/) vs [Google Forms](https://www.capterra.com/p/176571/Google-Forms/)[4.68 (11,396)](https://www.capterra.com/p/176571/Google-Forms/reviews/) $69/month Price $0 4.5 Features 4.4 4.4 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/127434-176571/Pointerpro-vs-Google-Forms) [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)[4.57 (10,438)](https://www.capterra.com/p/253516/SurveyMonkey/reviews/) vs [Google Forms](https://www.capterra.com/p/176571/Google-Forms/)[4.68 (11,396)](https://www.capterra.com/p/176571/Google-Forms/reviews/) $30/month Price $0 4.5 Features 4.4 4.6 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/176571-253516/Google-Forms-vs-SurveyMonkey) [Pointerpro](https://www.capterra.com/p/127434/Pointerpro/)[4.64 (271)](https://www.capterra.com/p/127434/Pointerpro/reviews/) vs [Typeform](https://www.capterra.com/p/137289/Typeform/)[4.66 (953)](https://www.capterra.com/p/137289/Typeform/reviews/) $69/month Price $39/month 4.5 Features 4.5 4.4 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/127434-137289/Pointerpro-vs-Typeform) [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)[4.57 (10,438)](https://www.capterra.com/p/253516/SurveyMonkey/reviews/) vs [Jotform](https://www.capterra.com/p/158456/JotForm-4-0/)[4.67 (2,852)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) $30/month Price $39/month 4.5 Features 4.6 4.6 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/158456-253516/JotForm-4-0-vs-SurveyMonkey) [Pointerpro](https://www.capterra.com/p/127434/Pointerpro/)[4.64 (271)](https://www.capterra.com/p/127434/Pointerpro/reviews/) vs [Jotform](https://www.capterra.com/p/158456/JotForm-4-0/)[4.67 (2,852)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) $69/month Price $39/month 4.5 Features 4.6 4.4 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/127434-158456/Pointerpro-vs-JotForm-4-0) [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)[4.57 (10,438)](https://www.capterra.com/p/253516/SurveyMonkey/reviews/) vs [Typeform](https://www.capterra.com/p/137289/Typeform/)[4.66 (953)](https://www.capterra.com/p/137289/Typeform/reviews/) $30/month Price $39/month 4.5 Features 4.5 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/137289-253516/Typeform-vs-SurveyMonkey) [Pointerpro](https://www.capterra.com/p/127434/Pointerpro/)[4.64 (271)](https://www.capterra.com/p/127434/Pointerpro/reviews/) vs [Connecteam](https://www.capterra.com/p/153140/Connecteam/)[4.64 (5,138)](https://www.capterra.com/p/153140/Connecteam/reviews/) $69/month Price $29/month 4.5 Features 4.5 4.4 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/127434-153140/Pointerpro-vs-Connecteam) [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)[4.57 (10,438)](https://www.capterra.com/p/253516/SurveyMonkey/reviews/) vs [Survicate](https://www.capterra.com/p/132914/Survicate/)[4.63 (99)](https://www.capterra.com/p/132914/Survicate/reviews/) $30/month Price $0 4.5 Features 4.3 4.6 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/132914-253516/Survicate-vs-SurveyMonkey) [Pointerpro](https://www.capterra.com/p/127434/Pointerpro/)[4.64 (271)](https://www.capterra.com/p/127434/Pointerpro/reviews/) vs [AidaForm](https://www.capterra.com/p/187765/AidaForm/)[4.66 (237)](https://www.capterra.com/p/187765/AidaForm/reviews/) $69/month Price $10/month 4.5 Features 4.3 4.4 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/127434-187765/Pointerpro-vs-AidaForm) [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)[4.57 (10,438)](https://www.capterra.com/p/253516/SurveyMonkey/reviews/) vs [SurveyLegend](https://www.capterra.com/p/156752/SurveyLegend/)[4.60 (963)](https://www.capterra.com/p/156752/SurveyLegend/reviews/) $30/month Price $19/month 4.5 Features 4.5 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/156752-253516/SurveyLegend-vs-SurveyMonkey)