# Compare PagerDuty vs OpsGenie 2026 | Capterra > Unsure of what to choose? Check Capterra to compare PagerDuty and OpsGenie based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/125693-170236/PagerDuty-vs-OpsGenie --- # PagerDuty vs OpsGenie Features and Cost Comparison Last updated March 15th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: PagerDutyOpsGenie2/4 selected [PagerDuty](https://www.capterra.com/p/125693/PagerDuty/)[4.6 (219)](https://www.capterra.com/p/125693/PagerDuty/reviews/) [OpsGenie](https://www.capterra.com/p/170236/OpsGenie/)[4.6 (154)](https://www.capterra.com/p/170236/OpsGenie/reviews/) [## PagerDuty](https://www.capterra.com/p/125693/PagerDuty/)[4.6 (219)](https://www.capterra.com/p/125693/PagerDuty/reviews/) Starting Price $10.00/month Value-for-Money 4.2 Functionality 4.4 Ease of Use 4.3 Customer Service 4.4 Reviews Sentiment Based on [219 reviews](#user-reviews) Positive 209 Neutral 9 Negative 1 [## OpsGenie](https://www.capterra.com/p/170236/OpsGenie/)[4.6 (154)](https://www.capterra.com/p/170236/OpsGenie/reviews/) Starting Price $11.55/month Value-for-Money 4.3 Functionality 4.5 Ease of Use 4.3 Customer Service 4.6 Reviews Sentiment Based on [154 reviews](#user-reviews) Positive 150 Neutral 2 Negative 2 ## Not a match? Find software alternatives tailored to your priorities. These software suggestions are similar to those you’re currently comparing. Highest Rated ### ManageEngine OpManager Plus 4.6 (34) * * * Starting Price $1233.00 Per Year Free Trial Free Version * * * User rating 97% of reviewers rated it above 4 stars * * * ### ManageEngine ServiceDesk Plus 4.4 (229) * * * Starting Price $16.00 Per User,Per Month Free Trial Free Version * * * User rating 90% of reviewers rated it above 4 stars * * * ### ManageEngine OpManager MSP 4.4 (72) * * * Starting Price Contact vendor for pricing Free Trial Free Version * * * User rating 96% of reviewers rated it above 4 stars * * * ### JIRA Service Management 4.5 (764) * * * Starting Price $20.00 Per User,Per Month Free Trial Free Version * * * User rating 92% of reviewers rated it above 4 stars * * * ## Send this comparison chart to my inbox ## Summary * * * Features in Incident Management Software 19 / 45 Only PagerDuty - Issue Management - Maintenance Scheduling - Real-Time Reporting Best performer 21 / 45 Only OpsGenie - Activity Dashboard - Audit Trail - Communications Management User satisfaction User satisfaction 4.6 User reviews[219](https://www.capterra.com/p/125693/PagerDuty/reviews/) Ease of use 4.3 Functionality 4.4 Value for money 4.2 Customer support 4.4 User satisfaction 4.6 User reviews[154](https://www.capterra.com/p/170236/OpsGenie/reviews/) Ease of use 4.3 Functionality 4.5 Value for money 4.3 Customer support 4.6 Price starts from Price starts from $10Per Feature, Per Month - Free version - Free trial Price starts from $11.55Per User, Per Month - Free version - Free trial Best for Best for Engineering teams, Support Teams, System Administrators, NOC teams at any scale -- from startups to Fortune 500 companies. Best for SMB and Mid & Enterprise ## User reviews Pros & cons VR Verified Reviewer IT Support Engineer > "It is great to alert us when critical services are needing attention." [See full review](https://www.capterra.com/p/125693/PagerDuty/#Capterra___7076290) MN Matthew N. Tech lead > "I did not like the UI, found it a bit cluttered and confusing." [See full review](https://www.capterra.com/p/125693/PagerDuty/#Capterra___6475475) VR Verified Reviewer IT Support Engineer > "It is a good product and service, and it has helped us out quite a bit." [See full review](https://www.capterra.com/p/125693/PagerDuty/#Capterra___7076290) AJ Alexander J. Senior Software Engineer > "The UI of the PagerDuty dashboard is not very discoverable, making it difficult to learn about many of the..." [See full review](https://www.capterra.com/p/125693/PagerDuty/#Capterra___4875427) VR Verified Reviewer IT Manager > "Administration is easy and responding to pages is also easy." [See full review](https://www.capterra.com/p/125693/PagerDuty/#Capterra___6868272) AM Ally M. Engineering Manager > "Its user experience is confusing." [See full review](https://www.capterra.com/p/125693/PagerDuty/#Capterra___6849707) DP Dipesh P. Lead cloud Architect > "Reduced downtime, improved team response." [See full review](https://www.capterra.com/p/125693/PagerDuty/#Capterra___6780630) BS Boyang S. Junior Data Integration Developer > "The only downside we have encountered with PagerDuty is that the pricing can be somewhat expensive for..." [See full review](https://www.capterra.com/p/125693/PagerDuty/#Capterra___4647445) Naveeth A. Support specialist > "The real time monitoring of our application is highly critical to deliver the higher degree end user..." [See full review](https://www.capterra.com/p/125693/PagerDuty/#Capterra___3724370) VR Verified Reviewer VP of Eng > "Expensive, and the on-call schedules with overlays are a bit confusing." [See full review](https://www.capterra.com/p/125693/PagerDuty/#Capterra___4405922) MA Mahatma A. Director of Marketing > "PagerDuty has been secure and reliable to use." [See full review](https://www.capterra.com/p/125693/PagerDuty/#Capterra___6868186) BS Boyang S. Junior Data Integration Developer > "Additionally, the customer support could use some improvement, as responses are sometimes slow." [See full review](https://www.capterra.com/p/125693/PagerDuty/#Capterra___4647445) VR Verified Reviewer Consultant C2 > "The best thing about this software is that if the user does not respond to the ticket on the PagerDuty portal..." [See full review](https://www.capterra.com/p/125693/PagerDuty/#Capterra___3740405) VR Verified Reviewer Consultant C2 > "This might cause a confusion between the users and the alerting process." [See full review](https://www.capterra.com/p/125693/PagerDuty/#Capterra___3740405) DP Dipesh P. Lead cloud Architect > "A must have for smooth operations." [See full review](https://www.capterra.com/p/125693/PagerDuty/#Capterra___6780630) SW Stephen W. Senior Solutions Engineer > "For colleagues in some regions, PagerDuty requires VPN to access which can be somewhat inconvenient." [See full review](https://www.capterra.com/p/125693/PagerDuty/#Capterra___2940049) MF Marcos F. SRE Team Lead > "My overall experience it's that it's a great product. If you need an incident management tool it's the best..." [See full review](https://www.capterra.com/p/125693/PagerDuty/#Capterra___4404049) JS Jeff S. Delivery Operations Manager > "We have not yet found a feature of PagerDuty that we don't like." [See full review](https://www.capterra.com/p/125693/PagerDuty/#Capterra___4189780) VR Verified Reviewer Senior Manager > "Pagerduty is an excellent tool to enable on-call teams to response to and collaborate on operational issues..." [See full review](https://www.capterra.com/p/125693/PagerDuty/#Capterra___4351677) VR Verified Reviewer Solution Engineer > "We do not have access to resolved incidents." [See full review](https://www.capterra.com/p/125693/PagerDuty/#Capterra___3470549) BS Boyang S. Junior Data Integration Developer > "The integration capabilities have been especially helpful in allowing us to quickly integrate into our..." [See full review](https://www.capterra.com/p/125693/PagerDuty/#Capterra___4647445) SW Stephen W. Senior Solutions Engineer > "Pricing for the highest tier is expensive." [See full review](https://www.capterra.com/p/125693/PagerDuty/#Capterra___2940049) VR Verified Reviewer Technical Support Manager > "From simple to difficult tasks, leveraging PagerDuty functionality was easy to figure out. " [See full review](https://www.capterra.com/p/125693/PagerDuty/#Capterra___6104923) EM Emeline M. Business Team Lead > "PagerDuty is very expensive and this is why we have decided to switch to another solution" [See full review](https://www.capterra.com/p/125693/PagerDuty/#Capterra___2781321) [View Reviews](https://www.capterra.com/p/125693/PagerDuty/reviews/) AB Ash B. President > "The options to integrate are vast and have the ability to connected to almost anything you want to monitor and alerting is..." [See full review](https://www.capterra.com/p/170236/OpsGenie/#Capterra___7042549) MR Mathieu R. Programmeur Jouabilité > "The mobile app sometimes felt a bit slower than the web version, though nothing that impacted urgent alerts." [See full review](https://www.capterra.com/p/170236/OpsGenie/#Capterra___7052455) JaK Jarosław K. Director of Support > "OpsGenie is a great tool for the proactive monitoring of your infrastructure. If your agents spend a decent amount of time in..." [See full review](https://www.capterra.com/p/170236/OpsGenie/#Capterra___6721114) FS Francisco S. Developer > "The interface can be a bit complex to navigate at times, and the reporting features could use some improvement." [See full review](https://www.capterra.com/p/170236/OpsGenie/#Capterra___6556597) JaK Jarosław K. Director of Support > "A big plus is its integration with Jira Service Management and the ability to create tickets whenever an issue is detected." [See full review](https://www.capterra.com/p/170236/OpsGenie/#Capterra___6721114) VR Verified Reviewer IT Manager > "It was very simplistic and basic compared to PagerDuty, I hope the price reflected that." [See full review](https://www.capterra.com/p/170236/OpsGenie/#Capterra___6868277) JaK Jarosław K. Director of Support > "What I like the most about OpsGenie is its ability to integrate with other tools our company is using, e.g. Slack and Icinga." [See full review](https://www.capterra.com/p/170236/OpsGenie/#Capterra___6721114) PD Philippe D. Senior SRE Engineer > "In my opinion the lack of real-time dashboard of the alerts is a big miss." [See full review](https://www.capterra.com/p/170236/OpsGenie/#Capterra___4867076) AB Ash B. President > "The app is very stable and works well on both Android and iOS." [See full review](https://www.capterra.com/p/170236/OpsGenie/#Capterra___7042549) SG Shitij G. Software Engineer > "Incident management plan is not cheap" [See full review](https://www.capterra.com/p/170236/OpsGenie/#Capterra___4528168) [View Reviews](https://www.capterra.com/p/170236/OpsGenie/reviews/) ## User interface [PagerDuty](https://www.capterra.com/p/125693/PagerDuty/) 4.59 (219) [OpsGenie](https://www.capterra.com/p/170236/OpsGenie/) 4.62 (154) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features PagerDuty 19/45 - Activity Dashboard - AI Copilot - Alerts/Notifications - API - Audit Management - Audit Trail - Communications Management - Compliance Management - Corrective and Preventive Actions (CAPA) - Customizable Reports - Customizable Templates - Data Visualization - Disaster Recovery - Document Management - Email Alerts - Event Logs - Forms Management - Generative AI - Incident Reporting - Investigation Management - Issue Management - IT Incident Management - Maintenance Scheduling - Mobile Alerts - Monitoring - Multi-Channel Communication - Multi-Language - On Call Scheduling - OSHA Compliance - Real-Time Monitoring - Real-Time Notifications - Real-Time Reporting - Reminders - Risk Alerts - Risk Analysis - Risk Assessment - Safety Incident Management - Self Service Portal - Service Level Agreement (SLA) Management - Single Sign On - Status Tracking - Task Management - Third-Party Integrations - Ticket Management - Workflow Management [See all features](https://www.capterra.com/p/125693/PagerDuty/#features) OpsGenie Top features 21/45 - Activity Dashboard - AI Copilot - Alerts/Notifications - API - Audit Management - Audit Trail - Communications Management - Compliance Management - Corrective and Preventive Actions (CAPA) - Customizable Reports - Customizable Templates - Data Visualization - Disaster Recovery - Document Management - Email Alerts - Event Logs - Forms Management - Generative AI - Incident Reporting - Investigation Management - Issue Management - IT Incident Management - Maintenance Scheduling - Mobile Alerts - Monitoring - Multi-Channel Communication - Multi-Language - On Call Scheduling - OSHA Compliance - Real-Time Monitoring - Real-Time Notifications - Real-Time Reporting - Reminders - Risk Alerts - Risk Analysis - Risk Assessment - Safety Incident Management - Self Service Portal - Service Level Agreement (SLA) Management - Single Sign On - Status Tracking - Task Management - Third-Party Integrations - Ticket Management - Workflow Management [See all features](https://www.capterra.com/p/170236/OpsGenie/#features) ### Recognition No recognitions have been awarded to PagerDuty No recognitions have been awarded to OpsGenie ### Deployment & support PagerDuty Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos OpsGenie Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details PagerDuty - By PagerDuty - Located in United States - Founded in 2006 OpsGenie - By Atlassian - Located in United States - Founded in 2013 ## Popular Comparisons [PagerDuty](https://www.capterra.com/p/125693/PagerDuty/)[4.59 (219)](https://www.capterra.com/p/125693/PagerDuty/reviews/) vs [Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.53 (688)](https://www.capterra.com/p/132997/Freshservice/reviews/) $10/month Price $19/month 4.4 Features 4.3 4.3 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/125693-132997/PagerDuty-vs-Freshservice) [OpsGenie](https://www.capterra.com/p/170236/OpsGenie/)[4.62 (154)](https://www.capterra.com/p/170236/OpsGenie/reviews/) vs [ManageEngine OpManager](https://www.capterra.com/p/251336/ManageEngine-OpManager/)[4.53 (262)](https://www.capterra.com/p/251336/ManageEngine-OpManager/reviews/) $11.55/month Price $95/year 4.5 Features 4.6 4.3 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/170236-251336/OpsGenie-vs-ManageEngine-OpManager) [PagerDuty](https://www.capterra.com/p/125693/PagerDuty/)[4.59 (219)](https://www.capterra.com/p/125693/PagerDuty/reviews/) vs [Datadog](https://www.capterra.com/p/135453/Datadog-Cloud-Monitoring/)[4.56 (358)](https://www.capterra.com/p/135453/Datadog-Cloud-Monitoring/reviews/) $10/month Price $15/month 4.4 Features 4.5 4.3 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/125693-135453/PagerDuty-vs-Datadog-Cloud-Monitoring) [OpsGenie](https://www.capterra.com/p/170236/OpsGenie/)[4.62 (154)](https://www.capterra.com/p/170236/OpsGenie/reviews/) vs [Site24x7](https://www.capterra.com/p/168192/Site24x7/)[4.71 (345)](https://www.capterra.com/p/168192/Site24x7/reviews/) $11.55/month Price $10/month 4.5 Features 4.6 4.3 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/168192-170236/Site24x7-vs-OpsGenie) [PagerDuty](https://www.capterra.com/p/125693/PagerDuty/)[4.59 (219)](https://www.capterra.com/p/125693/PagerDuty/reviews/) vs [Site24x7](https://www.capterra.com/p/168192/Site24x7/)[4.71 (345)](https://www.capterra.com/p/168192/Site24x7/reviews/) $10/month Price $10/month 4.4 Features 4.6 4.3 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/125693-168192/PagerDuty-vs-Site24x7) [OpsGenie](https://www.capterra.com/p/170236/OpsGenie/)[4.62 (154)](https://www.capterra.com/p/170236/OpsGenie/reviews/) vs [PRTG](https://www.capterra.com/p/21581/PRTG-Network-Monitor/)[4.58 (254)](https://www.capterra.com/p/21581/PRTG-Network-Monitor/reviews/) $11.55/month Price $179/month 4.5 Features 4.5 4.3 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/21581-170236/PRTG-Network-Monitor-vs-OpsGenie) [PagerDuty](https://www.capterra.com/p/125693/PagerDuty/)[4.59 (219)](https://www.capterra.com/p/125693/PagerDuty/reviews/) vs [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[4.47 (764)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) $10/month Price $20/month 4.4 Features 4.5 4.3 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/125693-227102/PagerDuty-vs-JIRA-Service-Management) [OpsGenie](https://www.capterra.com/p/170236/OpsGenie/)[4.62 (154)](https://www.capterra.com/p/170236/OpsGenie/reviews/) vs [Atera](https://www.capterra.com/p/144309/Atera/)[4.55 (446)](https://www.capterra.com/p/144309/Atera/reviews/) $11.55/month Price $129/month 4.5 Features 4.3 4.3 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/144309-170236/Atera-vs-OpsGenie) [PagerDuty](https://www.capterra.com/p/125693/PagerDuty/)[4.59 (219)](https://www.capterra.com/p/125693/PagerDuty/reviews/) vs [New Relic](https://www.capterra.com/p/118128/New-Relic/)[4.51 (195)](https://www.capterra.com/p/118128/New-Relic/reviews/) $10/month Price $10 4.4 Features 4.5 4.3 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/118128-125693/New-Relic-vs-PagerDuty) [OpsGenie](https://www.capterra.com/p/170236/OpsGenie/)[4.62 (154)](https://www.capterra.com/p/170236/OpsGenie/reviews/) vs [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/)[4.73 (283)](https://www.capterra.com/p/184229/NinjaOne/reviews/) $11.55/month Price Contact vendor for pricing 4.5 Features 4.5 4.3 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/170236-184229/OpsGenie-vs-NinjaOne) [PagerDuty](https://www.capterra.com/p/125693/PagerDuty/)[4.59 (219)](https://www.capterra.com/p/125693/PagerDuty/reviews/) vs [ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/)[4.41 (229)](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/) $10/month Price $16/month 4.4 Features 4.4 4.3 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/125693-179501/PagerDuty-vs-ManageEngine-Service-Desk-Plus) [OpsGenie](https://www.capterra.com/p/170236/OpsGenie/)[4.62 (154)](https://www.capterra.com/p/170236/OpsGenie/reviews/) vs [Zabbix](https://www.capterra.com/p/135902/Zabbix-Monitoring-Solution/)[4.71 (110)](https://www.capterra.com/p/135902/Zabbix-Monitoring-Solution/reviews/) $11.55/month Price $50/month 4.5 Features 4.5 4.3 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/135902-170236/Zabbix-Monitoring-Solution-vs-OpsGenie)