# Compare PagerDuty vs TOPdesk 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare PagerDuty and TOPdesk based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/125693-127562/PagerDuty-vs-TOPdesk

---

# PagerDuty vs TOPdesk Features and Cost Comparison

Last updated March 13th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

PagerDutyTOPdesk2/4 selected

[PagerDuty](https://www.capterra.com/p/125693/PagerDuty/)[4.6 (219)](https://www.capterra.com/p/125693/PagerDuty/reviews/)

[TOPdesk](https://www.capterra.com/p/127562/TOPdesk/)[4.4 (110)](https://www.capterra.com/p/127562/TOPdesk/reviews/)

[## PagerDuty](https://www.capterra.com/p/125693/PagerDuty/)[4.6 (219)](https://www.capterra.com/p/125693/PagerDuty/reviews/)

Starting Price

$10.00/month

Value-for-Money

4.2

Functionality

4.4

Ease of Use

4.3

Customer Service

4.4

Reviews Sentiment

Based on [219 reviews](#user-reviews)

Positive

209

Neutral

9

Negative

1

[## TOPdesk](https://www.capterra.com/p/127562/TOPdesk/)[4.4 (110)](https://www.capterra.com/p/127562/TOPdesk/reviews/)

Starting Price

$77.00/month

Value-for-Money

4.3

Functionality

4.3

Ease of Use

4.3

Customer Service

4.5

Reviews Sentiment

Based on [110 reviews](#user-reviews)

Positive

101

Neutral

8

Negative

1

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## Send this comparison chart to my inbox

## Summary

* * *

Features in Incident Management Software

19 / 45

Only PagerDuty

-   Event Logs

Best performer

34 / 45

Only TOPdesk

-   Activity Dashboard
-   Audit Management
-   Audit Trail

User satisfaction

User satisfaction

4.6

User reviews[219](https://www.capterra.com/p/125693/PagerDuty/reviews/)

Ease of use

4.3

Functionality

4.4

Value for money

4.2

Customer support

4.4

User satisfaction

4.4

User reviews[110](https://www.capterra.com/p/127562/TOPdesk/reviews/)

Ease of use

4.3

Functionality

4.3

Value for money

4.3

Customer support

4.5

Price starts from

Price starts from

$10Per Feature, Per Month

-   Free version
-   Free trial

Price starts from

$77Per User, Per Month

-   Free version
-   Free trial

Best for

Best for

Engineering teams, Support Teams, System Administrators, NOC teams at any scale -- from startups to Fortune 500 companies.

Best for

TOPdesk helps busy service teams handle incoming requests, automatically assign tasks to the right people, and see who's doing what – so you can stay ahead instead of just keeping up.

## User reviews

Pros & cons

VR

Verified Reviewer

IT Support Engineer

> "It is great to alert us when critical services are needing attention."

[See full review](https://www.capterra.com/p/125693/PagerDuty/#Capterra___7076290)

MN

Matthew N.

Tech lead

> "I did not like the UI, found it a bit cluttered and confusing."

[See full review](https://www.capterra.com/p/125693/PagerDuty/#Capterra___6475475)

VR

Verified Reviewer

IT Support Engineer

> "It is a good product and service, and it has helped us out quite a bit."

[See full review](https://www.capterra.com/p/125693/PagerDuty/#Capterra___7076290)

AJ

Alexander J.

Senior Software Engineer

> "The UI of the PagerDuty dashboard is not very discoverable, making it difficult to learn about many of the..."

[See full review](https://www.capterra.com/p/125693/PagerDuty/#Capterra___4875427)

VR

Verified Reviewer

IT Manager

> "Administration is easy and responding to pages is also easy."

[See full review](https://www.capterra.com/p/125693/PagerDuty/#Capterra___6868272)

AM

Ally M.

Engineering Manager

> "Its user experience is confusing."

[See full review](https://www.capterra.com/p/125693/PagerDuty/#Capterra___6849707)

DP

Dipesh P.

Lead cloud Architect

> "Reduced downtime, improved team response."

[See full review](https://www.capterra.com/p/125693/PagerDuty/#Capterra___6780630)

BS

Boyang S.

Junior Data Integration Developer

> "The only downside we have encountered with PagerDuty is that the pricing can be somewhat expensive for..."

[See full review](https://www.capterra.com/p/125693/PagerDuty/#Capterra___4647445)

Naveeth A.

Support specialist

> "The real time monitoring of our application is highly critical to deliver the higher degree end user..."

[See full review](https://www.capterra.com/p/125693/PagerDuty/#Capterra___3724370)

VR

Verified Reviewer

VP of Eng

> "Expensive, and the on-call schedules with overlays are a bit confusing."

[See full review](https://www.capterra.com/p/125693/PagerDuty/#Capterra___4405922)

MA

Mahatma A.

Director of Marketing

> "PagerDuty has been secure and reliable to use."

[See full review](https://www.capterra.com/p/125693/PagerDuty/#Capterra___6868186)

BS

Boyang S.

Junior Data Integration Developer

> "Additionally, the customer support could use some improvement, as responses are sometimes slow."

[See full review](https://www.capterra.com/p/125693/PagerDuty/#Capterra___4647445)

VR

Verified Reviewer

Consultant C2

> "The best thing about this software is that if the user does not respond to the ticket on the PagerDuty portal..."

[See full review](https://www.capterra.com/p/125693/PagerDuty/#Capterra___3740405)

VR

Verified Reviewer

Consultant C2

> "This might cause a confusion between the users and the alerting process."

[See full review](https://www.capterra.com/p/125693/PagerDuty/#Capterra___3740405)

DP

Dipesh P.

Lead cloud Architect

> "A must have for smooth operations."

[See full review](https://www.capterra.com/p/125693/PagerDuty/#Capterra___6780630)

SW

Stephen W.

Senior Solutions Engineer

> "For colleagues in some regions, PagerDuty requires VPN to access which can be somewhat inconvenient."

[See full review](https://www.capterra.com/p/125693/PagerDuty/#Capterra___2940049)

MF

Marcos F.

SRE Team Lead

> "My overall experience it's that it's a great product. If you need an incident management tool it's the best..."

[See full review](https://www.capterra.com/p/125693/PagerDuty/#Capterra___4404049)

JS

Jeff S.

Delivery Operations Manager

> "We have not yet found a feature of PagerDuty that we don't like."

[See full review](https://www.capterra.com/p/125693/PagerDuty/#Capterra___4189780)

VR

Verified Reviewer

Senior Manager

> "Pagerduty is an excellent tool to enable on-call teams to response to and collaborate on operational issues..."

[See full review](https://www.capterra.com/p/125693/PagerDuty/#Capterra___4351677)

VR

Verified Reviewer

Solution Engineer

> "We do not have access to resolved incidents."

[See full review](https://www.capterra.com/p/125693/PagerDuty/#Capterra___3470549)

BS

Boyang S.

Junior Data Integration Developer

> "The integration capabilities have been especially helpful in allowing us to quickly integrate into our..."

[See full review](https://www.capterra.com/p/125693/PagerDuty/#Capterra___4647445)

SW

Stephen W.

Senior Solutions Engineer

> "Pricing for the highest tier is expensive."

[See full review](https://www.capterra.com/p/125693/PagerDuty/#Capterra___2940049)

VR

Verified Reviewer

Technical Support Manager

> "From simple to difficult tasks, leveraging PagerDuty functionality was easy to figure out. "

[See full review](https://www.capterra.com/p/125693/PagerDuty/#Capterra___6104923)

EM

Emeline M.

Business Team Lead

> "PagerDuty is very expensive and this is why we have decided to switch to another solution"

[See full review](https://www.capterra.com/p/125693/PagerDuty/#Capterra___2781321)

[View Reviews](https://www.capterra.com/p/125693/PagerDuty/reviews/)

WB

Will B.

University Centre Deputy Director

> "It allows for a great degree of detail and flexibility."

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___7100434)

WB

Will B.

University Centre Deputy Director

> "Handing over tickets, pressing save and send, forgetting to do it right, can feel anxiety inducing."

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___7100434)

Ryan P.

Lead Designer

> "Overall, I found it helpful in the day to day to cut down on otherwise menial stuff."

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___7096734)

Ryan P.

Lead Designer

> "One thing that I think really holds it back is the pretty steep learning curve."

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___7096734)

WB

Will B.

University Centre Deputy Director

> "The more teams who get on board, the better it works!"

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___7100434)

JK

Joe K.

Head of Technical Operations

> "Back end can be a bit clunky and limited in terms of analytics."

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___6644915)

DS

David S.

CTO

> "Also the asset management module is awesome, fully customizable and API based. And although the..."

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___6080704)

AV

A. V.

Apb

> "The windows are changing, so you cannot use your printscreens anymore"

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___6507601)

GbT

Gábor T.

IT Business Analyst

> "Fast and simpleOn-demand version available, reducing TOCSeparated e-mail update sending and ticket..."

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___4101429)

PV

Pieter V.

Specialist Materials

> "For assetmanagement is this platform not good enough."

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___6643362)

RK

Ron K.

Application specialist

> "Also the self service portal is very useful in the organisation to submit a request to the correct..."

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___6080710)

Jeroen V.

IT and security consultant

> "Can be expensive when using many operators."

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___6507592)

PV

Pieter V.

Specialist Materials

> "Simple to use, lot's of easy to use buttons to navigate."

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___6643362)

MP

Marly P.

Applicatiebeheer

> "Some of the modules are not very userfriendly"

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___6507620)

RW

Rene W.

Service Manager

> "Also if you contact the TOPdesk service desk there is a very quick response."

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___6084545)

JJ

Jindi J.

Functioneel beheerder

> "Overly complex customization requires additional time and resources."

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___6084784)

JK

Joe K.

Head of Technical Operations

> "Simple user interface and easy to implement with minimal prior knowledge."

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___6644915)

ML

Mark L.

Service desk

> "The look and feel of TOPdesk are not as up to date as their more modern competitors."

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___6111580)

SV

Stefan V.

Application owner

> "Self Service Portal works perfect for users"

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___6080759)

VR

Verified Reviewer

IT-systemadministror

> "It is difficult to set up the system the way you would like it to."

[See full review](https://www.capterra.com/p/127562/TOPdesk/#GetApp___4935310)

SD

Sander D.

Service Manager

> "It's easy to use, very user friendly and to configure flows and design a self service portal."

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___6084539)

JL

John L.

System Engineer

> "reporting is a bit difficult at times and you don't always know what categories to include"

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___3816793)

JS

Johan S.

ICT Support medewerker

> "Change Management is a nice product for automate processes for onboarding for new Employees en..."

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___3552899)

GbT

Gábor T.

IT Business Analyst

> "The whole user journey and experience, comparing it to the big JIRA, just felt simple, sometimes..."

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___4101429)

RK

Ron K.

Application specialist

> "Creating and following requests works great."

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___6080710)

Wesley W.

ICT Service & Support Engineer

> "Integration with email is difficult between TOPdesk and the system administrator of our company...."

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___3413510)

GbT

Gábor T.

IT Business Analyst

> "Topdesk can offer you a simple, cost-efficient, on-demand ticketing tool."

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___4101429)

SK

Sandy K.

Senior Manager

> "There is a change management feature that seems underdeveloped and did not prove value-added to..."

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___3463391)

RW

Rene W.

Service Manager

> "It is easy to make your own environement."

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___6084545)

GR

Gert R.

Application controler

> "API connection with other systems is not yet possible for all modules."

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___3011364)

JL

John L.

System Engineer

> "Also the automatic importing of mails is a nice feature"

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___3816793)

Giovanni Ficcadenti L.

Guest Services Specialist

> "Also, creating workflow-based email prompts consumes much time and delays work for a couple of..."

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___2764730)

RW

Rene W.

Service Manager

> "So easy to use and maintain."

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___6084545)

Giovanni Ficcadenti L.

Guest Services Specialist

> "The change process is confusing and requires regular guidance."

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___2764730)

GbT

Gábor T.

IT Business Analyst

> "The layout was very simple to handle, like an HTML based simple thing, too simple a bit."

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___4101429)

Giovanni Ficcadenti L.

Guest Services Specialist

> "It is pretty expensive."

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___2764730)

[View Reviews](https://www.capterra.com/p/127562/TOPdesk/reviews/)

## User interface

[PagerDuty](https://www.capterra.com/p/125693/PagerDuty/)

4.59 (219)

[TOPdesk](https://www.capterra.com/p/127562/TOPdesk/)

4.39 (110)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

PagerDuty

19/45

-   Activity Dashboard
-   AI Copilot
-   Alerts/Notifications
-   API
-   Audit Management
-   Audit Trail
-   Communications Management
-   Compliance Management
-   Corrective and Preventive Actions (CAPA)
-   Customizable Reports
-   Customizable Templates
-   Data Visualization
-   Disaster Recovery
-   Document Management
-   Email Alerts
-   Event Logs
-   Forms Management
-   Generative AI
-   Incident Reporting
-   Investigation Management
-   Issue Management
-   IT Incident Management
-   Maintenance Scheduling
-   Mobile Alerts
-   Monitoring
-   Multi-Channel Communication
-   Multi-Language
-   On Call Scheduling
-   OSHA Compliance
-   Real-Time Monitoring
-   Real-Time Notifications
-   Real-Time Reporting
-   Reminders
-   Risk Alerts
-   Risk Analysis
-   Risk Assessment
-   Safety Incident Management
-   Self Service Portal
-   Service Level Agreement (SLA) Management
-   Single Sign On
-   Status Tracking
-   Task Management
-   Third-Party Integrations
-   Ticket Management
-   Workflow Management

[See all features](https://www.capterra.com/p/125693/PagerDuty/#features)

TOPdesk

Top features

34/45

-   Activity Dashboard
-   AI Copilot
-   Alerts/Notifications
-   API
-   Audit Management
-   Audit Trail
-   Communications Management
-   Compliance Management
-   Corrective and Preventive Actions (CAPA)
-   Customizable Reports
-   Customizable Templates
-   Data Visualization
-   Disaster Recovery
-   Document Management
-   Email Alerts
-   Event Logs
-   Forms Management
-   Generative AI
-   Incident Reporting
-   Investigation Management
-   Issue Management
-   IT Incident Management
-   Maintenance Scheduling
-   Mobile Alerts
-   Monitoring
-   Multi-Channel Communication
-   Multi-Language
-   On Call Scheduling
-   OSHA Compliance
-   Real-Time Monitoring
-   Real-Time Notifications
-   Real-Time Reporting
-   Reminders
-   Risk Alerts
-   Risk Analysis
-   Risk Assessment
-   Safety Incident Management
-   Self Service Portal
-   Service Level Agreement (SLA) Management
-   Single Sign On
-   Status Tracking
-   Task Management
-   Third-Party Integrations
-   Ticket Management
-   Workflow Management

[See all features](https://www.capterra.com/p/127562/TOPdesk/#features)

### Recognition

No recognitions have been awarded to PagerDuty

No recognitions have been awarded to TOPdesk

### Deployment & support

PagerDuty

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

TOPdesk

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

PagerDuty

-   By PagerDuty
-   Located in United States
-   Founded in 2006

TOPdesk

-   By TOPdesk
-   Located in Netherlands
-   Founded in 1993

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Ease of Use

4.2

[View full comparison](https://www.capterra.com/compare/125693-227102/PagerDuty-vs-JIRA-Service-Management)

[TOPdesk](https://www.capterra.com/p/127562/TOPdesk/)[4.39 (110)](https://www.capterra.com/p/127562/TOPdesk/reviews/)

vs

[IT Glue](https://www.capterra.com/p/170401/ITGlue/)[4.65 (331)](https://www.capterra.com/p/170401/ITGlue/reviews/)

$77/month

Price

$29/month

4.3

Features

4.5

4.3

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/127562-170401/TOPdesk-vs-ITGlue)

[PagerDuty](https://www.capterra.com/p/125693/PagerDuty/)[4.59 (219)](https://www.capterra.com/p/125693/PagerDuty/reviews/)

vs

[New Relic](https://www.capterra.com/p/118128/New-Relic/)[4.51 (195)](https://www.capterra.com/p/118128/New-Relic/reviews/)

$10/month

Price

$10

4.4

Features

4.5

4.3

Ease of Use

4.2

[View full comparison](https://www.capterra.com/compare/118128-125693/New-Relic-vs-PagerDuty)

[TOPdesk](https://www.capterra.com/p/127562/TOPdesk/)[4.39 (110)](https://www.capterra.com/p/127562/TOPdesk/reviews/)

vs

[Atera](https://www.capterra.com/p/144309/Atera/)[4.55 (446)](https://www.capterra.com/p/144309/Atera/reviews/)

$77/month

Price

$129/month

4.3

Features

4.3

4.3

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/127562-144309/TOPdesk-vs-Atera)

[PagerDuty](https://www.capterra.com/p/125693/PagerDuty/)[4.59 (219)](https://www.capterra.com/p/125693/PagerDuty/reviews/)

vs

[ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/)[4.41 (229)](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/)

$10/month

Price

$16/month

4.4

Features

4.4

4.3

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/125693-179501/PagerDuty-vs-ManageEngine-Service-Desk-Plus)

[TOPdesk](https://www.capterra.com/p/127562/TOPdesk/)[4.39 (110)](https://www.capterra.com/p/127562/TOPdesk/reviews/)

vs

[EZO](https://www.capterra.com/p/124047/EZOfficeInventory/)[4.59 (1,543)](https://www.capterra.com/p/124047/EZOfficeInventory/reviews/)

$77/month

Price

$65/month

4.3

Features

4.5

4.3

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/124047-127562/EZOfficeInventory-vs-TOPdesk)