# Compare Freshdesk vs HubSpot Service Hub 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Freshdesk and HubSpot Service Hub based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/124981-182476/Freshdesk-vs-HubSpot-Service-Hub

---

# Freshdesk vs HubSpot Service Hub Features and Cost Comparison

Last updated March 30th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

FreshdeskHubSpot Service Hub2/4 selected

[Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.5 (3,412)](https://www.capterra.com/p/124981/Freshdesk/reviews/)

[HubSpot Service Hub](https://www.capterra.com/p/182476/HubSpot-Service-Hub/)[4.4 (187)](https://www.capterra.com/p/182476/HubSpot-Service-Hub/reviews/)

[## Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.5 (3,412)](https://www.capterra.com/p/124981/Freshdesk/reviews/)

Starting Price

$19.00/month

Value-for-Money

4.4

Functionality

4.3

Ease of Use

4.5

Customer Service

4.5

Reviews Sentiment

Based on [3,412 reviews](#user-reviews)

Positive

3,199

Neutral

163

Negative

50

[## HubSpot Service Hub](https://www.capterra.com/p/182476/HubSpot-Service-Hub/)[4.4 (187)](https://www.capterra.com/p/182476/HubSpot-Service-Hub/reviews/)

Starting Price

$15.00/month

Value-for-Money

4.2

Functionality

4.1

Ease of Use

4.4

Customer Service

4.5

Reviews Sentiment

Based on [187 reviews](#user-reviews)

Positive

175

Neutral

9

Negative

3

## Send this comparison chart to my inbox

What’s your intended use case?

## Summary

* * *

Key features rated by users

Features selected based on 4,330 reviews from help desk software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

80%Fit

High performer

Feature ratings

Ticket Management

4.6

Real-Time Notifications

4.6

Third-Party Integrations

4.2

Customizable Fields

4.2

Prioritization

4.5

64%Fit

Not enough reviews

Feature ratings

Ticket Management

4.5

Real-Time Notifications

4.8

Third-Party Integrations

5.0

Customizable Fields

\--

Prioritization

\--

User satisfaction

User satisfaction

4.5

User reviews[3,412](https://www.capterra.com/p/124981/Freshdesk/reviews/)

Ease of use

4.5

Functionality

4.3

Value for money

4.4

Customer support

4.5

User satisfaction

4.4

User reviews[187](https://www.capterra.com/p/182476/HubSpot-Service-Hub/reviews/)

Ease of use

4.4

Functionality

4.1

Value for money

4.2

Customer support

4.5

Price starts from

Price starts from

$19Per User, Per Month

-   Free version
-   Free trial

Price starts from

$15Per User, Per Month

-   Free version
-   Free trial

Best for

Best for

Freshdesk is used by customer service departments, support agents, call centers, help desks, e-commerce companies, and retail businesses.

Best for

Customer support departments, marketing teams, sales teams, content creators, and operations teams.

## User reviews

Pros & cons

RD

Riccardo D.

Customer Support Manager

> "Its wide range of integrations allows it to fit seamlessly into existing workflows, while the high level of customization ensures that the platform can adapt to..."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7113557)

PF

Pedro F.

Head of Marketing

> "Freshdesk serves its purpose as a basic helpdesk solution but feels increasingly outdated in today's market. While it handles standard ticketing needs adequately,..."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7045458)

MV

Mayank V.

Product Manager

> "The ability to integrate with other tools and the availability of detailed analytics and reporting further enhance decision-making and overall customer support..."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7113821)

VR

Verified Reviewer

Analyst

> "Some advanced features require extra setup and feels hard to figure out, and reporting can feel limited without add‑ons."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7126904)

DL

DONIA L.

Project Manager

> "Freshdesk makes managing support simple and efficient through intelligent ticketing and automation, and highly customized report builds can be time-consuming."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6856446)

PF

Pedro F.

Head of Marketing

> "For teams looking for innovation and seamless connectivity with other tools, Freshdesk may fall short of expectations."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7045458)

RD

Riccardo D.

Customer Support Manager

> "Freshdesk offers an excellent balance of affordability and functionality, making it a strong choice for teams looking to optimize their support operations without..."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7113557)

VR

Verified Reviewer

IT Support Analyst

> "As good as our admin was at integrating the KB into Freshdesk, the ticketing feature was not as well though out."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6876583)

MV

Mayank V.

Product Manager

> "I also appreciated the automation features, such as workflows and canned responses, which save time and improve productivity."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7113821)

GC

Graziana C.

Customer Operations Lead

> "I don’t like the price concept from Freshdesk, where some higher tiers needs more money"

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7079732)

TM

TouFue M.

IT Tech

> "Submitting ticket, creating knowledge base, setting up canned response all are great features to have."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7080410)

SD

Shikha D.

Senior Reputation Executive

> "Earlier, it used to be just 2/3 sections, but now I need to update 5/6 sections, or I can't close the ticket."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#SoftwareAdvice___6849306)

AY

Andrew Y.

Technical Support Manager

> "Customer support portal, ticket communication, satisfaction emails, Support article creation, and now AI integration, A+ all around!"

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6838487)

PA

Priscial A.

Customer Service

> "They offered us a credit for the following year, but after we reduced to just one agent and informed them immediately, the credit issue became a nightmare. Despite..."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#SoftwareAdvice___6459073)

DL

DONIA L.

Project Manager

> "The automatic ticket allocations and the self help feature have saved us a lot of work and my team can invest in more complex problems."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6856446)

VB

Vittal B.

Chief Product and Strategy Officer

> "Its reporting is passable, but not ideal to build complex custom dashboards."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6828496)

PH

Patricia H.

Program Director

> "It allows our small team to remain receptive and not to feel overwhelmed by messages flowing in different directions."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7070140)

AP

Adam P.

Systems Billing Developer

> "Lack of notifications, too many fields needed to be filled in to close a ticket, can only action 50 things at a time, constant !"

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6540632)

AP

Adam P.

Systems Billing Developer

> "Freshdesk is a perfectly acceptable ticketing system, it integrates well with email, and captures the core information you want, and allows notes and replys to be..."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6540632)

NV

Niels V.

CFO

> "There customer service and assistance is not excisting, questions remain unanswered, no solutions are offered, with this all kind of problems start to arise for..."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#SoftwareAdvice___6340632)

AT

Akshay T.

Purchase Engineer

> "It helps me managing my all activity at one place such as Purchase order tracking, vendors details and internal communication."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6743173)

CE

Chuck E.

Support Services Analyst

> "I have some concern about the pricing plan which is bit high as compared to available option in market also the customer support way more slow than I thought it..."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6602735)

VL

Vanessa L.

CEO

> "I find some of the most useful features are the private notes that customer service agents can keep on individual tickets, along with being able to assign tickets..."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6646176)

BA

Brian A.

Depot tech

> "There were certain operations that could become difficult to keep track."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7113053)

JH

Jessica H.

Digital Advisor

> "I use Freshdesk daily as it is an efficient customer support platform that allows me to enhance productivity by managing and resolving customer inquiries in mu..."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6352475)

IJ

Isaac J.

Director

> "We paid for 6 months, then without any warning or confirmation they automatically renewed it for 6 months and we aren't using it and they won't process a refund. "

[See full review](https://www.capterra.com/p/124981/Freshdesk/#SoftwareAdvice___6536010)

RA

Riyad A.

Technical Support Engineer

> "The automation features, such as automatic reminders for customers, have helped ensure timely follow-ups and no communication is missed. While there are some..."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6571875)

JR

Joe R.

IT Director

> "I also found the portal login to be troublesome at times when trying to login"

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7013495)

JR

Joe R.

IT Director

> "You can easily track tickets, and contacts and setup email forwarding to your ticket site with no real effort."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7013495)

KS

Katie S.

Operations Manager

> "The setup was pretty clunky to start and took a few tries to get it right for a ticketing system."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6878678)

JT

Jacqueline T.

Director of Technology

> "Our productivity with ticket management increased beyond what my expectations were and the fact that we could keep the tickets forwarded the same way through an..."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6292361)

JR

Joe R.

IT Director

> "The layout is sort of confusing and it is not explicitly clear on where certain settings are."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7013495)

SC

Silvester C.

Sr. Manager

> "The best part about Freshdesk is that there is no size limit, that was one of the primary reason to go with Freshdesk also its features and ease of usage is like a..."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7111932)

YY

Yhan Y.

Assistant Manager

> "Some stuff we actually need for ops is kinda annoying to get unless you do manual exports."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6853895)

VR

Verified Reviewer

Account Manager

> "Great value for money, I use the product daily to track and manage customer support tickets, also love the integration to our entire tech stack and ease of use."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6868570)

PA

Priscial A.

Customer Service

> "We endured numerous calls and had no updates, with Freshdesk insisting we pay for two agents despite having only one for nearly 10 months."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#SoftwareAdvice___6459073)

AZ

Arpad Z.

Senior software consultant

> "It's an efficient and scalable helpdesk solution that significantly improves the support process, making it easier to track, manage, and resolve customer inquiries."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6550938)

VR

Verified Reviewer

IT Support Analyst

> "My issues are more with the ticketing portion of Freshdesk."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6876583)

Harry G.

Head of Creative

> "A fantastic tool to manage client support and success, with an indepth reporting system and plenty of features to ensure that SLAs are met and that clients are..."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6464954)

PJ

Posh J.

US IT LEAD

> "The delayed response time for support caused productivity issues for my team"

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6723745)

CO

Chris O.

President

> "My digital agency uses Freshdesk for all our client support communication, and it's key to our communication and delivering fast, reliable support."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6569086)

LM

L M.

Lead Data And Analytics Manager

> "the license model is very complicated that was recommended to our charity, this meant a complex mixture of varying license levels and day licenses which got..."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6100685)

CL

Carissa L.

Marketing and sales manager

> "It’s made our system for handling customer inquiries so much more organized and provides an easy to find history on past customer tickets."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6833253)

Mitusha A.

Conversational AI Developer

> "when it comes to integration of the Freskdesk to chat application on the web, there is a slight delay and it does not support buttons and QRs in case of some..."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6034388)

JM

Jessica M.

Customer Service

> "The platform's comprehensive features and reporting tools have also helped us identify areas for improvement and optimize our support workflows."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6603731)

CG

Courtney G.

Artist

> "Microphone disconnects from the program so the customer cannot hear you"

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6327744)

AA

Aditya A.

Customer Service Representative

> "It’s simplified the way in which I manage high-volume inquiries and helped me resolve queries more quickly while also keeping customers informed."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6780593)

SS

Samuel S.

Executive Administrator

> "Also lacks ability to change what is seen (or tracked)."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6606254)

EC

Ewan C.

Billing and Accounts Administrator

> "The ticketing system, SLAs, and canned responses allow us to solve issues more quickly and more correctly."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6843675)

IM

Ian M.

Partner

> "You have to use a separate time tracking tool for time sheets as it doesn't account for all the different tasks throughout the day"

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6052173)

GC

Graziana C.

Customer Operations Lead

> "Freshdesk has an outstanding self service support, which gives immediate answers to customers"

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7079732)

VR

Verified Reviewer

Health Coach Manager

> "You have to be careful about replying to a ticket, so the member/customer does not see replies."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6425162)

SC

Stefano C.

Marketing manager

> "Entry-level plans are affordable but costs can grew quickly in higher-tier plans, if you need advanced features like custom reporting and better automations."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6575065)

IgG

Ivan gabriel G.

Operator

> "Less useful features of freshdesk May include redundant features, dificulty in customization, and limitations in advanced analytics."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___5082807)

MA

Martin A.

Snr Technical Product Support Engr

> "Real-time chat and task management tools are reliable and enhance workflow."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7117013)

JI

Joy I.

Administrative Coordinator

> "It depends on internet connection due to lack of offline access."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6665797)

SJ

Sam J.

Office Administrator

> "I like the AI that is used to route tickets and analyze the customers concerns, as well as perform repetitive tasks."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6489579)

PA

Priscial A.

Customer Service

> "As a result, we had to pay for services we didn’t use and ended up discontinuing Freshdesk."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#SoftwareAdvice___6459073)

MA

Martin A.

Snr Technical Product Support Engr

> "Freshdesk is a robust platform for managing customer support efficiently."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7117013)

IS

Ian S.

GM

> "Lastly - the charts on the mobile app are not very usable as you can't save filters and to change filters on mobile is almost impossible."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___4965039)

VB

Vittal B.

Chief Product and Strategy Officer

> "We made sure we were responsive even during product launches or outages with automation, SLAs, and canned responses."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6828496)

VR

Verified Reviewer

Marketing Director

> "If you're looking to customize your helpdesk, Freshdesk is not for you."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6608619)

SM

Shailesh M.

IT Service Delivery Manager

> "It also means that various departments can collaborate seamlessly too."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7113408)

Sofiya K.

Support Specialist

> "The tech support for the app is also abysmal - they are extremely slow to respond or they just don't respond; when they do respond - they reply back with..."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___5043047)

SM

Shailesh M.

IT Service Delivery Manager

> "Overall experience is positive - makes my day-to-day life easy by tracking/organising all queries/incidents for me."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7113408)

Sofiya K.

Support Specialist

> "The Fresh Chat mobile app keeps crashing without any reason, and it does not provide an error code, making it difficult to figure out how to fix the problem."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___5043047)

V

Vidhi ..

Marketing Associate

> "It took some time to set up and get used to, but the productivity of our team over the long haul has been considerable along with the engagement with the..."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6568963)

JH

Jessica H.

Digital Advisor

> "I like all of Freshdesk's features but I can see that it might not meet the needs of all businesses."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6352475)

RJ

Ramos J.

Senior Researcher

> "I like its advanced reporting and analytics capabilities that enable us to improve processes and measure performance."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6749011)

SK

Surya K.

Sr. Manager

> "First, the interface can feel overwhelming, especially for new users."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6580514)

RA

Riyad A.

Technical Support Engineer

> "The ticket management system is user-friendly, and the ability to track ticket progress and monitor team performance has been invaluable."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6571875)

VR

Verified Reviewer

Problem Setter

> "I also found that some aspects of the product can be difficult to use, such as the reporting features which require a lot of customization to get the data I need."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___4768338)

VR

Verified Reviewer

Associate Product Manager

> "Very effective ticket management, can be integrated with a wide variety of softwares either through the marketplace or through custom SDKs."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6571991)

JS

Jessica S.

Owner

> "There is Not always timely response to live chat."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6616914)

GC

Graziana C.

Customer Operations Lead

> "Freshdesk is completely intentional in managing and centralizing customer support"

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7079732)

PA

Paola A.

Team Leader

> "Sometimes this can be a problem because of the type of information that is displayed in the tickets, however I don't see it as such a big problem."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___4848219)

VR

Verified Reviewer

Communications and Events Manager

> "It is an easy for an entire team to access emails and other communications without having to share log in information across multiple accounts"

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6866638)

VR

Verified Reviewer

Software Developer

> "Additionally, there have been occasional glitches or slow loading times that can be frustrating when working on time-sensitive customer inquiries."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___4761617)

VR

Verified Reviewer

Project Manager

> "I've used a few ticketing systems in my career, and I find Freshdesk to the one of the best ones."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7119649)

KT

Karla T.

system engineer

> "The technical support is terrible. If we want to solve something, it takes more than 24 hours, the response should be immediate so as not to delay the work."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___4936685)

[View Reviews](https://www.capterra.com/p/124981/Freshdesk/reviews/)

Mai M.

Managing Director

> "With Service Hub, we are easily identifying opportunities to upsell or cross-sell, which is super important..."

[See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___7119324)

SC

Sean C.

Marketer

> "It's complicated, sometimes clunky (need to check for errors), and the advanced plans are expensive for a..."

[See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___7046147)

Mai M.

Managing Director

> "With HubSpot Service Hub, we are enabling powerful alignment amongst our various teams."

[See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___7119324)

VR

Verified Reviewer

VP of Customer Success

> "Poor UX for support ticketing, lacking in core functionality, behind the curve on AI capabilities."

[See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___6593659)

TC

Torlock C.

Head of marketing and development

> "Hubspot has great off the shelf, free integrations with host of services I.e. WordPress, WooCommerce,..."

[See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___6640877)

EB

Elizabeth B.

customer service supervisor

> "Overall I didn't care for it from the start it has a messy like home station and has too much going on."

[See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___6788407)

Mai M.

Managing Director

> "Our team uses HubSpot daily so it's critical that we maximize all its services."

[See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___7119324)

JL

Jill L.

HR Manager

> "I do not like the 12-month plan and limited free access."

[See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___7027369)

Ebose I.

Manager

> "HubSpot Service Hub helps me stay organized and respond to customers faster."

[See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___7018878)

TM

Tina M.

Installation Manager

> "I didnt like how much automation had to be done to make everything work the way we needed to."

[See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___6681643)

EB

Erinn B.

Client Service Specialist II

> "Along with marketing emails and sales as well as service tools all in once place and the CRM software is free"

[See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___6493830)

MHS

Mohammed Hareez S.

Customer Success representative

> "the least we like about this is its bit unorganized"

[See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___6691199)

SN

Samuel N.

Marketing Manager

> "The fact it has a strong data centralization allowing everyone access the same information hence efficient..."

[See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___6628455)

JL

Jill L.

HR Manager

> "However, I do not like the price and will not continue with it."

[See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___7027369)

IV

Ismael V.

Sales

> "I really like that you can set up meetings and it will send reminders to the people."

[See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___6802386)

LB

Lisa B.

Operations Manager

> "I did not ever get to be an admin with this"

[See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___6425997)

SC

Sean C.

Marketer

> "It's a good place to understand and manage marketing flows."

[See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___7046147)

HB

Hailey B.

Sales Marketing Manager

> "Frustrated when there is only one ticket holder or it is difficult to assign collaborators."

[See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___4979162)

Laura H.

Human Resources Generalist

> "HubSpot makes it simple to monitor key performance indicators, create actionable processes and surveys, and..."

[See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___5012608)

VR

Verified Reviewer

Client Project Manager

> "Pricing can be expensive when compared to the competition"

[See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___4895512)

MK

Mehakpreet K.

Hr executive

> "I particularly enjoyed using service hub and it was easy to demonstrate as well by the time i learned new..."

[See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___6816816)

SD

Shannon D.

Customer Experience Designer

> "I also didn't like that the knowledge base didn't provide for version history and edit tracking."

[See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___4236821)

NB

Nabil B.

Director

> "Lots of customizability to fit our business' support requirements."

[See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___6624115)

VT

Venita T.

CEO, Founder

> "I had to watch several videos to gain a proper understanding of how to operate it effectively. Although..."

[See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___4751693)

CT

Cassandra T.

Marketing Specialist

> "Overall, HubSpot Service Hub is a powerful customer service platform that offers an impressive array of..."

[See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___4815786)

SM

Sergio M.

Application Engineer

> "The interface is not customizable at all."

[See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#SoftwareAdvice___4520858)

JL

Jill L.

HR Manager

> "The academy is nice feature to have to look up and learn new things."

[See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___7027369)

VT

Venita T.

CEO, Founder

> "The initial stage of launching this product can be quite challenging and confusing."

[See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___4751693)

Heather T.

owner and operator

> "I absolutely love the live chat feature—it’s easy to set up, and my team found it incredibly efficient for..."

[See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___6763416)

MJ

Mathew J.

Digital Marketing Specialist

> "Hubspot is not the most affordable option out there."

[See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___4706602)

CT

Cassandra T.

Marketing Specialist

> "This feature enables teams to streamline their support processes, ensuring that no customer issue goes..."

[See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___4815786)

TOD

Thierno Ousmane D.

Loans manager

> "The ticket system still needs some improvements."

[See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___3805401)

TM

Tina M.

Installation Manager

> "The part I liked most about HubSpot is how much assistance they provide to new customers learning the system."

[See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___6681643)

SM

Sergio M.

Application Engineer

> "We do not have a timeline to fix this"."

[See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#SoftwareAdvice___4520858)

VR

Verified Reviewer

Director

> "It covers all my needs to support my clients communications"

[See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___6341288)

SM

Sergio M.

Application Engineer

> "I have found multiple bugs and I was told "We know."

[See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#SoftwareAdvice___4520858)

[View Reviews](https://www.capterra.com/p/182476/HubSpot-Service-Hub/reviews/)

## User interface

4.50 (3,412)

4.43 (187)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Access Controls/Permissions

207

Important

Activity Dashboard

150

Important

AI Copilot

120

Important

Freshdesk

Top features

31/36

-   Access Controls/Permissions
-   Activity Dashboard
-   AI Copilot
-   AI Summarization
-   Alerts/Escalation
-   API
-   Automated Responses
-   Automated Routing
-   Chatbot
-   Collaboration Tools
-   Customer Database
-   Customizable Branding
-   Customizable Fields
-   Data Import/Export
-   Email Templates
-   Generative AI
-   Knowledge Base Management
-   Macros/Templated Responses
-   Mobile App
-   Multi-Channel Communication
-   Performance Metrics
-   Personalization
-   Prioritization
-   Process/Workflow Automation
-   Real-Time Chat
-   Real-Time Notifications
-   Reporting/Analytics
-   Secure Data Storage
-   Self Service Portal
-   Service Level Agreement (SLA) Management
-   Single Sign On
-   Social Media Integration
-   Surveys & Feedback
-   Third-Party Integrations
-   Ticket Management
-   Workflow Management

[See all features](https://www.capterra.com/p/124981/Freshdesk/#features)

HubSpot Service Hub

29/36

-   Access Controls/Permissions
-   Activity Dashboard
-   AI Copilot
-   AI Summarization
-   Alerts/Escalation
-   API
-   Automated Responses
-   Automated Routing
-   Chatbot
-   Collaboration Tools
-   Customer Database
-   Customizable Branding
-   Customizable Fields
-   Data Import/Export
-   Email Templates
-   Generative AI
-   Knowledge Base Management
-   Macros/Templated Responses
-   Mobile App
-   Multi-Channel Communication
-   Performance Metrics
-   Personalization
-   Prioritization
-   Process/Workflow Automation
-   Real-Time Chat
-   Real-Time Notifications
-   Reporting/Analytics
-   Secure Data Storage
-   Self Service Portal
-   Service Level Agreement (SLA) Management
-   Single Sign On
-   Social Media Integration
-   Surveys & Feedback
-   Third-Party Integrations
-   Ticket Management
-   Workflow Management

[See all features](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#features)

### Recognition

No recognitions have been awarded to Freshdesk

No recognitions have been awarded to HubSpot Service Hub

### Deployment & support

Freshdesk

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

HubSpot Service Hub

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Freshdesk

-   By Freshworks
-   Located in United States
-   Founded in 2011

HubSpot Service Hub

-   By HubSpot
-   Located in United States
-   Founded in 2012

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