# Compare Freshdesk vs Intercom 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Freshdesk and Intercom based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/124981-134347/Freshdesk-vs-Intercom

---

# Freshdesk vs Intercom Features and Cost Comparison

Last updated March 30th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

FreshdeskIntercom2/4 selected

[Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.5 (3,412)](https://www.capterra.com/p/124981/Freshdesk/reviews/)

[Intercom](https://www.capterra.com/p/134347/Intercom/)[4.5 (1,132)](https://www.capterra.com/p/134347/Intercom/reviews/)

[## Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.5 (3,412)](https://www.capterra.com/p/124981/Freshdesk/reviews/)

Starting Price

$19.00/month

Value-for-Money

4.4

Functionality

4.3

Ease of Use

4.5

Customer Service

4.5

Reviews Sentiment

Based on [3,412 reviews](#user-reviews)

Positive

3,199

Neutral

163

Negative

50

[## Intercom](https://www.capterra.com/p/134347/Intercom/)[4.5 (1,132)](https://www.capterra.com/p/134347/Intercom/reviews/)

Starting Price

$39.00/month

Value-for-Money

4

Functionality

4.4

Ease of Use

4.4

Customer Service

4.3

Reviews Sentiment

Based on [1,132 reviews](#user-reviews)

Positive

1,022

Neutral

74

Negative

36

## Send this comparison chart to my inbox

What’s your intended use case?

## Summary

* * *

Key features rated by users

Features selected based on 6,607 reviews from live chat software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

82%Fit

High performer

Feature ratings

Single Sign On

4.3

Chat/Messaging

4.6

Real-Time Notifications

4.6

Real-Time Monitoring

4.4

Mobile Access

4.2

77%Fit

High performer

Feature ratings

Single Sign On

3.7

Chat/Messaging

4.6

Real-Time Notifications

4.4

Real-Time Monitoring

3.7

Mobile Access

4.3

User satisfaction

User satisfaction

4.5

User reviews[3,412](https://www.capterra.com/p/124981/Freshdesk/reviews/)

Ease of use

4.5

Functionality

4.3

Value for money

4.4

Customer support

4.5

User satisfaction

4.5

User reviews[1,132](https://www.capterra.com/p/134347/Intercom/reviews/)

Ease of use

4.4

Functionality

4.4

Value for money

4.0

Customer support

4.3

Price starts from

Price starts from

$19Per User, Per Month

-   Free version
-   Free trial

Price starts from

$39Per User, Per Month

-   Free version
-   Free trial

Best for

Best for

Freshdesk is used by customer service departments, support agents, call centers, help desks, e-commerce companies, and retail businesses.

Best for

Intercom is used by customer service departments, support teams, customer experience managers, and businesses with high-volume customer inquiries.

## User reviews

Pros & cons

RD

Riccardo D.

Customer Support Manager

> "Its wide range of integrations allows it to fit seamlessly into existing workflows, while the high level of customization ensures that the platform can adapt to..."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7113557)

PF

Pedro F.

Head of Marketing

> "Freshdesk serves its purpose as a basic helpdesk solution but feels increasingly outdated in today's market. While it handles standard ticketing needs adequately,..."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7045458)

MV

Mayank V.

Product Manager

> "The ability to integrate with other tools and the availability of detailed analytics and reporting further enhance decision-making and overall customer support..."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7113821)

VR

Verified Reviewer

Analyst

> "Some advanced features require extra setup and feels hard to figure out, and reporting can feel limited without add‑ons."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7126904)

DL

DONIA L.

Project Manager

> "Freshdesk makes managing support simple and efficient through intelligent ticketing and automation, and highly customized report builds can be time-consuming."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6856446)

PF

Pedro F.

Head of Marketing

> "For teams looking for innovation and seamless connectivity with other tools, Freshdesk may fall short of expectations."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7045458)

RD

Riccardo D.

Customer Support Manager

> "Freshdesk offers an excellent balance of affordability and functionality, making it a strong choice for teams looking to optimize their support operations without..."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7113557)

VR

Verified Reviewer

IT Support Analyst

> "As good as our admin was at integrating the KB into Freshdesk, the ticketing feature was not as well though out."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6876583)

MV

Mayank V.

Product Manager

> "I also appreciated the automation features, such as workflows and canned responses, which save time and improve productivity."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7113821)

GC

Graziana C.

Customer Operations Lead

> "I don’t like the price concept from Freshdesk, where some higher tiers needs more money"

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7079732)

TM

TouFue M.

IT Tech

> "Submitting ticket, creating knowledge base, setting up canned response all are great features to have."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7080410)

SD

Shikha D.

Senior Reputation Executive

> "Earlier, it used to be just 2/3 sections, but now I need to update 5/6 sections, or I can't close the ticket."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#SoftwareAdvice___6849306)

AY

Andrew Y.

Technical Support Manager

> "Customer support portal, ticket communication, satisfaction emails, Support article creation, and now AI integration, A+ all around!"

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6838487)

PA

Priscial A.

Customer Service

> "They offered us a credit for the following year, but after we reduced to just one agent and informed them immediately, the credit issue became a nightmare. Despite..."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#SoftwareAdvice___6459073)

DL

DONIA L.

Project Manager

> "The automatic ticket allocations and the self help feature have saved us a lot of work and my team can invest in more complex problems."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6856446)

VB

Vittal B.

Chief Product and Strategy Officer

> "Its reporting is passable, but not ideal to build complex custom dashboards."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6828496)

PH

Patricia H.

Program Director

> "It allows our small team to remain receptive and not to feel overwhelmed by messages flowing in different directions."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7070140)

AP

Adam P.

Systems Billing Developer

> "Lack of notifications, too many fields needed to be filled in to close a ticket, can only action 50 things at a time, constant !"

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6540632)

AP

Adam P.

Systems Billing Developer

> "Freshdesk is a perfectly acceptable ticketing system, it integrates well with email, and captures the core information you want, and allows notes and replys to be..."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6540632)

NV

Niels V.

CFO

> "There customer service and assistance is not excisting, questions remain unanswered, no solutions are offered, with this all kind of problems start to arise for..."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#SoftwareAdvice___6340632)

AT

Akshay T.

Purchase Engineer

> "It helps me managing my all activity at one place such as Purchase order tracking, vendors details and internal communication."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6743173)

CE

Chuck E.

Support Services Analyst

> "I have some concern about the pricing plan which is bit high as compared to available option in market also the customer support way more slow than I thought it..."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6602735)

VL

Vanessa L.

CEO

> "I find some of the most useful features are the private notes that customer service agents can keep on individual tickets, along with being able to assign tickets..."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6646176)

BA

Brian A.

Depot tech

> "There were certain operations that could become difficult to keep track."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7113053)

JH

Jessica H.

Digital Advisor

> "I use Freshdesk daily as it is an efficient customer support platform that allows me to enhance productivity by managing and resolving customer inquiries in mu..."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6352475)

IJ

Isaac J.

Director

> "We paid for 6 months, then without any warning or confirmation they automatically renewed it for 6 months and we aren't using it and they won't process a refund. "

[See full review](https://www.capterra.com/p/124981/Freshdesk/#SoftwareAdvice___6536010)

RA

Riyad A.

Technical Support Engineer

> "The automation features, such as automatic reminders for customers, have helped ensure timely follow-ups and no communication is missed. While there are some..."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6571875)

JR

Joe R.

IT Director

> "I also found the portal login to be troublesome at times when trying to login"

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7013495)

JR

Joe R.

IT Director

> "You can easily track tickets, and contacts and setup email forwarding to your ticket site with no real effort."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7013495)

KS

Katie S.

Operations Manager

> "The setup was pretty clunky to start and took a few tries to get it right for a ticketing system."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6878678)

JT

Jacqueline T.

Director of Technology

> "Our productivity with ticket management increased beyond what my expectations were and the fact that we could keep the tickets forwarded the same way through an..."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6292361)

JR

Joe R.

IT Director

> "The layout is sort of confusing and it is not explicitly clear on where certain settings are."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7013495)

SC

Silvester C.

Sr. Manager

> "The best part about Freshdesk is that there is no size limit, that was one of the primary reason to go with Freshdesk also its features and ease of usage is like a..."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7111932)

YY

Yhan Y.

Assistant Manager

> "Some stuff we actually need for ops is kinda annoying to get unless you do manual exports."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6853895)

VR

Verified Reviewer

Account Manager

> "Great value for money, I use the product daily to track and manage customer support tickets, also love the integration to our entire tech stack and ease of use."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6868570)

PA

Priscial A.

Customer Service

> "We endured numerous calls and had no updates, with Freshdesk insisting we pay for two agents despite having only one for nearly 10 months."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#SoftwareAdvice___6459073)

AZ

Arpad Z.

Senior software consultant

> "It's an efficient and scalable helpdesk solution that significantly improves the support process, making it easier to track, manage, and resolve customer inquiries."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6550938)

VR

Verified Reviewer

IT Support Analyst

> "My issues are more with the ticketing portion of Freshdesk."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6876583)

Harry G.

Head of Creative

> "A fantastic tool to manage client support and success, with an indepth reporting system and plenty of features to ensure that SLAs are met and that clients are..."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6464954)

PJ

Posh J.

US IT LEAD

> "The delayed response time for support caused productivity issues for my team"

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6723745)

CO

Chris O.

President

> "My digital agency uses Freshdesk for all our client support communication, and it's key to our communication and delivering fast, reliable support."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6569086)

LM

L M.

Lead Data And Analytics Manager

> "the license model is very complicated that was recommended to our charity, this meant a complex mixture of varying license levels and day licenses which got..."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6100685)

CL

Carissa L.

Marketing and sales manager

> "It’s made our system for handling customer inquiries so much more organized and provides an easy to find history on past customer tickets."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6833253)

Mitusha A.

Conversational AI Developer

> "when it comes to integration of the Freskdesk to chat application on the web, there is a slight delay and it does not support buttons and QRs in case of some..."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6034388)

JM

Jessica M.

Customer Service

> "The platform's comprehensive features and reporting tools have also helped us identify areas for improvement and optimize our support workflows."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6603731)

CG

Courtney G.

Artist

> "Microphone disconnects from the program so the customer cannot hear you"

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6327744)

AA

Aditya A.

Customer Service Representative

> "It’s simplified the way in which I manage high-volume inquiries and helped me resolve queries more quickly while also keeping customers informed."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6780593)

SS

Samuel S.

Executive Administrator

> "Also lacks ability to change what is seen (or tracked)."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6606254)

EC

Ewan C.

Billing and Accounts Administrator

> "The ticketing system, SLAs, and canned responses allow us to solve issues more quickly and more correctly."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6843675)

IM

Ian M.

Partner

> "You have to use a separate time tracking tool for time sheets as it doesn't account for all the different tasks throughout the day"

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6052173)

GC

Graziana C.

Customer Operations Lead

> "Freshdesk has an outstanding self service support, which gives immediate answers to customers"

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7079732)

VR

Verified Reviewer

Health Coach Manager

> "You have to be careful about replying to a ticket, so the member/customer does not see replies."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6425162)

SC

Stefano C.

Marketing manager

> "Entry-level plans are affordable but costs can grew quickly in higher-tier plans, if you need advanced features like custom reporting and better automations."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6575065)

IgG

Ivan gabriel G.

Operator

> "Less useful features of freshdesk May include redundant features, dificulty in customization, and limitations in advanced analytics."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___5082807)

MA

Martin A.

Snr Technical Product Support Engr

> "Real-time chat and task management tools are reliable and enhance workflow."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7117013)

JI

Joy I.

Administrative Coordinator

> "It depends on internet connection due to lack of offline access."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6665797)

SJ

Sam J.

Office Administrator

> "I like the AI that is used to route tickets and analyze the customers concerns, as well as perform repetitive tasks."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6489579)

PA

Priscial A.

Customer Service

> "As a result, we had to pay for services we didn’t use and ended up discontinuing Freshdesk."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#SoftwareAdvice___6459073)

MA

Martin A.

Snr Technical Product Support Engr

> "Freshdesk is a robust platform for managing customer support efficiently."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7117013)

IS

Ian S.

GM

> "Lastly - the charts on the mobile app are not very usable as you can't save filters and to change filters on mobile is almost impossible."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___4965039)

VB

Vittal B.

Chief Product and Strategy Officer

> "We made sure we were responsive even during product launches or outages with automation, SLAs, and canned responses."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6828496)

VR

Verified Reviewer

Marketing Director

> "If you're looking to customize your helpdesk, Freshdesk is not for you."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6608619)

SM

Shailesh M.

IT Service Delivery Manager

> "It also means that various departments can collaborate seamlessly too."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7113408)

Sofiya K.

Support Specialist

> "The tech support for the app is also abysmal - they are extremely slow to respond or they just don't respond; when they do respond - they reply back with..."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___5043047)

SM

Shailesh M.

IT Service Delivery Manager

> "Overall experience is positive - makes my day-to-day life easy by tracking/organising all queries/incidents for me."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7113408)

Sofiya K.

Support Specialist

> "The Fresh Chat mobile app keeps crashing without any reason, and it does not provide an error code, making it difficult to figure out how to fix the problem."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___5043047)

V

Vidhi ..

Marketing Associate

> "It took some time to set up and get used to, but the productivity of our team over the long haul has been considerable along with the engagement with the..."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6568963)

JH

Jessica H.

Digital Advisor

> "I like all of Freshdesk's features but I can see that it might not meet the needs of all businesses."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6352475)

RJ

Ramos J.

Senior Researcher

> "I like its advanced reporting and analytics capabilities that enable us to improve processes and measure performance."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6749011)

SK

Surya K.

Sr. Manager

> "First, the interface can feel overwhelming, especially for new users."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6580514)

RA

Riyad A.

Technical Support Engineer

> "The ticket management system is user-friendly, and the ability to track ticket progress and monitor team performance has been invaluable."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6571875)

VR

Verified Reviewer

Problem Setter

> "I also found that some aspects of the product can be difficult to use, such as the reporting features which require a lot of customization to get the data I need."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___4768338)

VR

Verified Reviewer

Associate Product Manager

> "Very effective ticket management, can be integrated with a wide variety of softwares either through the marketplace or through custom SDKs."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6571991)

JS

Jessica S.

Owner

> "There is Not always timely response to live chat."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6616914)

GC

Graziana C.

Customer Operations Lead

> "Freshdesk is completely intentional in managing and centralizing customer support"

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7079732)

PA

Paola A.

Team Leader

> "Sometimes this can be a problem because of the type of information that is displayed in the tickets, however I don't see it as such a big problem."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___4848219)

VR

Verified Reviewer

Communications and Events Manager

> "It is an easy for an entire team to access emails and other communications without having to share log in information across multiple accounts"

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6866638)

VR

Verified Reviewer

Software Developer

> "Additionally, there have been occasional glitches or slow loading times that can be frustrating when working on time-sensitive customer inquiries."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___4761617)

VR

Verified Reviewer

Project Manager

> "I've used a few ticketing systems in my career, and I find Freshdesk to the one of the best ones."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7119649)

KT

Karla T.

system engineer

> "The technical support is terrible. If we want to solve something, it takes more than 24 hours, the response should be immediate so as not to delay the work."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___4936685)

[View Reviews](https://www.capterra.com/p/124981/Freshdesk/reviews/)

CM

Christopher M.

Content Marketer

> "I also like the ability to tag customers who report bugs or request features and send them an update email when we push a release that matches what..."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6809084)

SS

Steve S.

Customer Service Platform Manager

> "We've switched from Zendesk so there a couple of things that Intercom hasn't quite caught up to speed with Zendesk for like nested attributes, a..."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6793708)

DAVIS O.

Customer Support Team Lead.

> "The live chat is fast and responsive, and the ability to see user activity in real time adds a layer of context that makes support feel proactive..."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6877432)

Rael D.

Head of Support

> "Our support team has established operating hours, and so if someone works outside of those hours, we don't want to give our customers the impression..."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6873188)

GM

Gustavo M.

Manager

> "What I like most about Intercom is its ability to combine multiple customer service, marketing and sales tools into one platform, making direct and..."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6537958)

AZ

Anastasia Z.

Customer Support Manager

> "at the moment there is no solution to register a japanese phone number because of the inflexibility of the provider. why hasn't a new provider been..."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6852377)

AA

Aditya A.

Customer Service Representative

> "I like the live chat in Intercom, which allows me to respond to customer queries in real time and see their details in one spot."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6780595)

RG

Rafael G.

Analyst

> "Intercom doesn't offer as many integration options and some of their competitors. Because of that, one has to navigate through several tabs or pages."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6510040)

TA

Tim A.

Strategic Operations Director

> "We see better engagement and quicker resolution times when providers or partners need clarification especially as it relates to dosing guidelines or..."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6850466)

AH

Anna H.

Litigation consulting

> "It may be hard to substantiate using if you are a small business considering the cost."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___7074823)

Sofia B.

Head of Customer Success

> "From transparent, clear pricing to a sleek product that feels native to our app (even though we haven’t fully leveraged it) they are, in my opinion,..."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6877496)

RM

Rick M.

Account Manager

> "The problem is that Intercom is not interested in providing customer service, so you will only get as far as their knowledge base and what their AI..."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6551924)

Victor D.

Support, Analyst, QA

> "The customisation options, workflows/rules and the integrations truly help to make Intercom your own."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6876294)

MA

Mark A.

CTO

> "Email Sales Ninja back pointing out we clearly didn't ask for all the minimum commitments on pay as you go messages."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6795856)

Marc G.

Director

> "Fin can handle complex customer queries using natural language, significantly reducing the workload on support teams."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6882349)

MA

Mark A.

CTO

> "Changing support systems is hard, so think long and hard if you're willing to deal with a commission obsessed sales team."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6795856)

XB

Xenia B.

Marketing Manager

> "The variety of tools, the easy creation/navigation/use of segments, the customer service and how easy it is to find answers to any questions you may..."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6845929)

NW

Nolan W.

Head of Sales

> "As a result, if there isn't an established practice, Support requests can be marked as Spam, which drives down our NPS."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6689391)

HR

Henrik R.

IT and support

> "Intercom’s AI functionality is truly impressive — it makes customer interactions smarter and more efficient right out of the box."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6819224)

JL

Jason L.

software engineer

> "the fee for intercom is bit high, for the ai answer, it charge $1 per answer, it's very expensive comparing to other ai tool"

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6695223)

SE

Sean E.

Client Services Manager

> "It also enables us to use AI to give tailored automatic responses to requests."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6843011)

DK

Deniz K.

Senior Manager Customer Care

> "It does require a lot of fine tunning to get a report you wish to have and that's very limiting."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6879146)

CM

Christopher M.

Content Marketer

> "I like the ability to save standard messages for various repeated support chats."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6809084)

CC

Cyrus C.

Creative Content Manager

> "Intercom is a very well made tool with lots of capabilities, but we often found it just set us up for failure as our customers would be upset by the..."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6758748)

AP

Aleksandra P.

Marketing Specialist

> "What I really enjoy about Intercom is that I can reply instantly right on our website, so I don’t have to deal with multiple logins or emails."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6720224)

MA

Mark A.

CTO

> "Working with the sales team is like walking onto a used car lot in a shady part of town."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6795856)

HR

Henrik R.

IT and support

> "The intuitive interface allows for complex automation without requiring deep technical knowledge, which is a huge plus."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6819224)

SE

Sean E.

Client Services Manager

> "It can take quite a long time to get to grips with all the features and to use the software correctly."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6843011)

Carrie B.

Workforce Analyst

> "Intercom was easy to navigate from the end user standpoint, and it was easy overall to monitor from the WFM RTA perspective."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___7078878)

HT

Haruki T.

Sr. ADR

> "While the automation of repetitive tasks is great, the messaging sometimes is a bit off or sounds robotic."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6662231)

SB

Samuel B.

CTO

> "It allows us to automate personalized messages, making our interactions feel more human while saving time."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6510694)

VD

Veronica D.

Administrator

> "One thing I dont like much is the fact that you cant block team mates from closing messages."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6763493)

IW

Isla W.

Customer Support Lead

> "It really helps our team stay organised and respond faster."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___7129060)

VR

Verified Reviewer

Software QA Manager

> "It can also double up on some things like support ticket tracking and then doesn't play well with other software if you are already migrated into..."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___5048752)

DK

Deniz K.

Senior Manager Customer Care

> "Love Intercom, apart from the reports the ease to optimise Fin, help articles and workflows is great."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6879146)

AS

Arjan S.

CEO

> "I feel its a bit too expensive for early stage companies although they offer a generous discount."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6593194)

SON

Sheila Olivia N.

International Relations Officer

> "I like the AI FIN module which is faster in processing resolutions to customers and also the pricing of intercom is easier"

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6446602)

VR

Verified Reviewer

Support manager

> "The support is very low quality during emergency situations, so it is not a dependable tool for teams offering live customer support."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___5072804)

MA

Marie A.

Customer Support Agent

> "The intercom has enabled us to manage more customer conversations better."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6843215)

SG

Shawn G.

Manager, Digital Customer Experience

> "First response time = Avg Wait, Response Time = Avg Hold, Time to Close = Handle Time). Once you start working with multiple Teams, the reporting..."

[See full review](https://www.capterra.com/p/134347/Intercom/#SoftwareAdvice___4848472)

JM

Joseph M.

Customer Concierge

> "Messaging is very secured that only the intended recipients can open the messages."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___7014862)

IR

Igor R.

Customer Success Team Leader

> "Additionally, the UI lacks coherence, for instance, the dark mode is only available in the inbox and not in other sections."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6075243)

JM

Jessica M.

IT Manager and Client Success Partner

> "Furthermore, its customization options enable me to personalize communications to certain customer types or deliver targeted messages based on..."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___4762770)

Joseph P.

Marketing Manager

> "Can be a bit pricey when you have a very small team"

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6493819)

Pedro A.

Marketing & Growth Ops

> "Live chat & Chatbot features to do both support and automations (And the use of AI);- Help / Q&A Forums with all the questions and answers our..."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___5073115)

EA

Elise A.

Patient Navigator

> "Another downside is how overwhelming and difficult it can be to begin using."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6570892)

AB

Angelica B.

University Intern

> "A strong platform for consumer communication, Intercom has a lot of functions. Because of its real-time chat capabilities, businesses can interact..."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___4832803)

AB

Angelica B.

University Intern

> "Furthermore, setting up and modifying some complex features could call for technical know-how or support, which could be difficult for individuals..."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___4832803)

MV

Magdalena V.

Consultant

> "Knowledge base is easy to search in and content can be made in engaging manner, meaning your customer support specialists will have time to resolve..."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6365807)

Jacob C.

Head of Customer Success

> "Additionally, the ticketing solution seems like an afterthought."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6299687)

JM

Jessica M.

Customer Service

> "Intercom has been an indispensable tool for managing our customer relationships and helping them grow."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6637928)

VR

Verified Reviewer

Software Engineer

> "However, they can work on improving their customer service, as when I got stuck in installation/setup, their replies to the tickets were quite late,..."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___4366983)

NW

Nolan W.

Head of Sales

> "It solves the main need of our business, which is to provide continued and fast support for our users."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6689391)

TA

Tahsim A.

Engineering lead

> "Intercom's functionalities are limited to Live Support and fall behind on other forms of Support and Help Center."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___4838766)

EG

Emma G.

Head of Implementation

> "Intercom has allowed us to provide best in class support to our customers with ease."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6772788)

AM

Allison M.

Director of Training

> "Pricing structure is very challenging to understand."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6431171)

Lillian G.

Human Resources Generalist

> "Streamlining the process of submitting and responding to tickets, and developing automated tools to streamline and simplify our daily lives."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___4962721)

MA

Mark A.

CTO

> "Me: Hey, you sent the wrong thing."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6795856)

Rahul B.

Cofounder/CTO

> "Intercom is a comprehensive suite of all applications you would need for support management, from live chat to help desk and ticket management."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___4987732)

DM

Dale M.

Head of Product

> "Features are gated in a way that means you can't make a gradual increase as your customer base grows."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___5026313)

AB

Angelica B.

University Intern

> "The strong analytics capabilities of Intercom enable data-driven decision-making by offering priceless insights into customer behavior."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___4832803)

DC

David C.

Vice President

> "It is quite expensive very others competitors out there"

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6539563)

JM

Jessica M.

Customer Service

> "It has allowed us to build a more personalized and engaging experience for our customers."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6637928)

DM

Dale M.

Head of Product

> "Basic functionality is very expensive and we just can't justify the amount when there are other tools on the market with better functionality at..."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___5026313)

TB

Thomas B.

CEO

> "Furthermore, the ability to add-on features and functionality, such as WhatsApp integrate, was great to allow us to customize what we needed for our..."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___4863167)

AW

Allison W.

Head of Customer Success

> "The Jira integration doesn't give enough visibility into what's happening in Jira as well."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6220986)

Sofia B.

Head of Customer Success

> "Their AI tools and help center features are excellent, and everything feels incredibly intuitive."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6877496)

VR

Verified Reviewer

Associate Product Manager

> "They recently increased the pricing very much right now. While the product is great, the price isn't a great fit for SMBs and midmarket companies."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6190648)

MV

Magdalena V.

Consultant

> "Real-time communication and delivering personalised customer interactions are unbeatable."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6365807)

IR

Igor R.

Customer Success Team Leader

> "Most of the functions seem to be minimal viable products (MVPs) rather than full-fledged features."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6075243)

SE

Serena E.

Customer Support Manager

> "I love the rephrase AI options on conversations."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6865397)

Dylan C.

Software Developer

> "The main issue we had with Intercom was that the pricing was a little steep, especially as a small business."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6087601)

JM

Jessica M.

IT Manager and Client Success Partner

> "I really appreciate how Intercom can be coupled with other platforms such as Salesforce and Zendesk, which allows me to communicate with clients in..."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___4762770)

Emma B.

Senior Director Product Marketing

> "In addition to the holdup, additional issues have slowed down the operation of the customer support team."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___4979129)

MH

Michelle H.

Senior Project Manager

> "Using Intercom to log all of our communications has allowed us to work more efficiently, which has allowed us to serve our customers better."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6008102)

IR

Igor R.

Customer Success Team Leader

> "Specifically, the customer engagement options are either limited or not functioning properly."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6075243)

VR

Verified Reviewer

CTO and General Manager

> "Intercom has a ton of features that go from a simple chat bubble to interact with your users, to email marketing tools and AI bots."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6033702)

VR

Verified Reviewer

CEO

> "You need to pay for many features (in our case Survey add-on) and even then, they don't give you a full feature that you paid for but a limited..."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___3725865)

NW

Nolan W.

Head of Sales

> "It's incredibly easy to integrate directly into our product, and customers love and cite our rapid response time as one of the best features of our..."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6689391)

AB

Angelica B.

University Intern

> "The price has been criticized by some customers as being too exorbitant in comparison to other options."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___4832803)

[View Reviews](https://www.capterra.com/p/134347/Intercom/reviews/)

## User interface

4.50 (3,412)

4.51 (1,132)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Activity Dashboard

207

Important

AI Copilot

150

Important

API

120

Important

Freshdesk

24/33

-   Activity Dashboard
-   AI Copilot
-   API
-   Autoresponders
-   Canned Responses
-   Chat/Messaging
-   Collaboration Tools
-   Contact Management
-   CRM
-   Customizable Branding
-   Document Storage
-   Email Management
-   File Sharing
-   Generative AI
-   Geotargeting
-   Interaction Tracking
-   Mobile Access
-   Multi-Channel Communication
-   Offline Form
-   Proactive Chat
-   Real-Time Analytics
-   Real-time Consumer-facing Chat
-   Real-Time Monitoring
-   Real-Time Notifications
-   Reporting/Analytics
-   Screen Sharing
-   Search/Filter
-   Single Sign On
-   Support Ticket Management
-   Surveys & Feedback
-   Third-Party Integrations
-   Transcripts/Chat History
-   Transfers/Routing

[See all features](https://www.capterra.com/p/124981/Freshdesk/#features)

Intercom

Top features

31/33

-   Activity Dashboard
-   AI Copilot
-   API
-   Autoresponders
-   Canned Responses
-   Chat/Messaging
-   Collaboration Tools
-   Contact Management
-   CRM
-   Customizable Branding
-   Document Storage
-   Email Management
-   File Sharing
-   Generative AI
-   Geotargeting
-   Interaction Tracking
-   Mobile Access
-   Multi-Channel Communication
-   Offline Form
-   Proactive Chat
-   Real-Time Analytics
-   Real-time Consumer-facing Chat
-   Real-Time Monitoring
-   Real-Time Notifications
-   Reporting/Analytics
-   Screen Sharing
-   Search/Filter
-   Single Sign On
-   Support Ticket Management
-   Surveys & Feedback
-   Third-Party Integrations
-   Transcripts/Chat History
-   Transfers/Routing

[See all features](https://www.capterra.com/p/134347/Intercom/#features)

### Recognition

No recognitions have been awarded to Freshdesk

No recognitions have been awarded to Intercom

### Deployment & support

Freshdesk

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Intercom

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Freshdesk

-   By Freshworks
-   Located in United States
-   Founded in 2011

Intercom

-   By Intercom
-   Located in United States
-   Founded in 2011

## Popular Comparisons

[Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.50 (3,412)](https://www.capterra.com/p/124981/Freshdesk/reviews/)

vs

[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,076)](https://www.capterra.com/p/164283/Zendesk/reviews/)

$19/month

Price

$39/month

4.3

Features

4.4

4.5

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/124981-164283/Freshdesk-vs-Zendesk)

[Intercom](https://www.capterra.com/p/134347/Intercom/)[4.51 (1,132)](https://www.capterra.com/p/134347/Intercom/reviews/)

vs

[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,770)](https://www.capterra.com/p/61368/Salesforce/reviews/)

$39/month

Price

$25/month

4.4

Features

4.4

4.4

Ease of Use

4.0

[View full comparison](https://www.capterra.com/compare/61368-134347/Salesforce-vs-Intercom)

[Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.50 (3,412)](https://www.capterra.com/p/124981/Freshdesk/reviews/)

vs

[LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,757)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

$19/month

Price

$15/month

4.3

Features

4.6

4.5

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/102188-124981/LiveAgent-vs-Freshdesk)

[Intercom](https://www.capterra.com/p/134347/Intercom/)[4.51 (1,132)](https://www.capterra.com/p/134347/Intercom/reviews/)

vs

[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,076)](https://www.capterra.com/p/164283/Zendesk/reviews/)

$39/month

Price

$39/month

4.4

Features

4.4

4.4

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/134347-164283/Intercom-vs-Zendesk)

[Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.50 (3,412)](https://www.capterra.com/p/124981/Freshdesk/reviews/)

vs

[Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,212)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/)

$19/month

Price

$20/month

4.3

Features

4.5

4.5

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/124981-169505/Freshdesk-vs-Zoho-Desk)

[Intercom](https://www.capterra.com/p/134347/Intercom/)[4.51 (1,132)](https://www.capterra.com/p/134347/Intercom/reviews/)

vs

[LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,757)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

$39/month

Price

$15/month

4.4

Features

4.6

4.4

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/102188-134347/LiveAgent-vs-Intercom)

[Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.50 (3,412)](https://www.capterra.com/p/124981/Freshdesk/reviews/)

vs

[Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.53 (688)](https://www.capterra.com/p/132997/Freshservice/reviews/)

$19/month

Price

$19/month

4.3

Features

4.3

4.5

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/124981-132997/Freshdesk-vs-Freshservice)

[Intercom](https://www.capterra.com/p/134347/Intercom/)[4.51 (1,132)](https://www.capterra.com/p/134347/Intercom/reviews/)

vs

[LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,719)](https://www.capterra.com/p/62194/LiveChat/reviews/)

$39/month

Price

$25/month

4.4

Features

4.5

4.4

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/62194-134347/LiveChat-vs-Intercom)

[Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.50 (3,412)](https://www.capterra.com/p/124981/Freshdesk/reviews/)

vs

[LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,719)](https://www.capterra.com/p/62194/LiveChat/reviews/)

$19/month

Price

$25/month

4.3

Features

4.5

4.5

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/62194-124981/LiveChat-vs-Freshdesk)

[Intercom](https://www.capterra.com/p/134347/Intercom/)[4.51 (1,132)](https://www.capterra.com/p/134347/Intercom/reviews/)

vs

[Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/)

$39/month

Price

$0/month

4.4

Features

4.6

4.4

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/134347-144040/Intercom-vs-Tidio-Chat)

[Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.50 (3,412)](https://www.capterra.com/p/124981/Freshdesk/reviews/)

vs

[SysAid](https://www.capterra.com/p/107225/SysAid/)[4.54 (512)](https://www.capterra.com/p/107225/SysAid/reviews/)

$19/month

Price

Contact vendor for pricing

4.3

Features

4.5

4.5

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/107225-124981/SysAid-vs-Freshdesk)

[Intercom](https://www.capterra.com/p/134347/Intercom/)[4.51 (1,132)](https://www.capterra.com/p/134347/Intercom/reviews/)

vs

[Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.37 (5,817)](https://www.capterra.com/p/157279/Dynamics-365/reviews/)

$39/month

Price

$50/month

4.4

Features

4.3

4.4

Ease of Use

4.1

[View full comparison](https://www.capterra.com/compare/134347-157279/Intercom-vs-Dynamics-365)