# Compare Hootsuite vs Birdeye 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Birdeye and Hootsuite based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/121701-152997/HootSuite-vs-BirdEye --- # Birdeye vs Hootsuite Features and Cost Comparison Last updated April 15th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: BirdeyeHootsuite2/4 selected [Birdeye](https://www.capterra.com/p/152997/BirdEye/)[4.7 (703)](https://www.capterra.com/p/152997/BirdEye/reviews/) [Hootsuite](https://www.capterra.com/p/121701/HootSuite/)[4.4 (3,795)](https://www.capterra.com/p/121701/HootSuite/reviews/) [## Birdeye](https://www.capterra.com/p/152997/BirdEye/)[4.7 (703)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting Price Contact vendor Value-for-Money 4.5 Functionality 4.6 Ease of Use 4.7 Customer Service 4.6 Reviews Sentiment Based on [703 reviews](#user-reviews) Positive 661 Neutral 17 Negative 25 [## Hootsuite](https://www.capterra.com/p/121701/HootSuite/)[4.4 (3,795)](https://www.capterra.com/p/121701/HootSuite/reviews/) Starting Price $399.00/month Value-for-Money 4.1 Functionality 4.3 Ease of Use 4.3 Customer Service 4.2 Reviews Sentiment Based on [3,795 reviews](#user-reviews) Positive 3,339 Neutral 370 Negative 86 What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 2,136 reviews from reputation management software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 85%Fit High performer Feature ratings Negative Feedback Management 4.6 Review Request 4.6 Review Monitoring 4.7 Response Management 4.6 Reporting/Analytics 4.5 64%Fit Missing features Feature ratings Negative Feedback Management NA Review Request NA Review Monitoring 4.2 Response Management 4.3 Reporting/Analytics 4.3 User satisfaction User satisfaction 4.7 User reviews[703](https://www.capterra.com/p/152997/BirdEye/reviews/) Ease of use 4.7 Functionality 4.6 Value for money 4.5 Customer support 4.6 User satisfaction 4.4 User reviews[3,795](https://www.capterra.com/p/121701/HootSuite/reviews/) Ease of use 4.3 Functionality 4.3 Value for money 4.1 Customer support 4.2 Price starts from Price starts from \-- - Free version - Free trial Price starts from $399Per User, Per Month - Free version - Free trial Best for Best for Birdeye is used by multi-location businesses, auto dealers, dental practices, financial services, healthcare, home services, legal firms, property managers, real estate, restaurants, and retailers. Best for Hootsuite helps brands manage social media better, from the smallest businesses to the largest enterprises across CPG, finance, healthcare, tech, higher-ed, and government services. ## User reviews Pros & cons GY Ghiwa Y. IT manager > "It’s a powerful and reliable platform that makes reputation management easier, strengthens customer communication, and improves online visibility...." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___7052568) IO Isobella O. Director > "I received less than 10 reviews through Birdeye in the 5 months I was under contract, their system did not communicate with my booking system correctly..." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6424797) EP Eric P. VP of Sales > "The core product does exactly what we need to help us capture more online reviews, communicate virtual and capture actionable insights. As we've been a..." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6886015) MM Matt M. Vice President > "Clients could not use the system due to constant bugs, outages and downtime, along with confusion about how to access services within the system in..." [See full review](https://www.capterra.com/p/152997/BirdEye/#SoftwareAdvice___6338185) BH Bradley H. Senior Business Intelligence Analyst > "It helps our organization have a strong online presence while monitoring customer reviews and providing an easy and efficient way to respond." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___7000111) MR Maura R. Client Manager > "For example, we have a client whose CRM is not compatible with Google and it is difficult to get names from them for reviews and can be quite tedious." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6814624) JC Julie C. Owner > "We appreciate the auto-review request setup which allows us to resolve potential issues when customers have complaints offline." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6887613) CS Cap S. Receptionist > "We lost some important templates and our phone number at one point, which meant we missed a lot of correspondence from patients." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6886026) TQ Thomas Q. Digital Marketing Manager > "This has produced significant results for client form generating positive reviews, to managing negative reviews, to responding to all reviews, to..." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6329099) BD Bobby D. CEO > "I know it can be very complicated with a lot of tickets coming in but the communication and time to correct issues is a little tough sometimes." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6820331) SV Sammi V. Senior Client Manager > "It's also nice to be able to handle everything in one place including making qr codes, responding to reviews, track reviews, etc." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6814630) ST Scott T. President > "After six months, we could no longer, in good conscience, allow our clients to continue using such a flawed system and attempted to terminate our..." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6338092) SL Susana L. Director of strategy > "The platform makes it easy to request and respond to reviews, monitor listings, and track performance—all in one place." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6814657) CV Clara V. HR Coordinator > "The reason we left was because of the price and a new marketing company we switched to. But it wasn’t worth leaving BirdEye." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___7123285) LG Lauren G. Client Manager > "It is very accurate with when the review requests get sent out, and especially though integration, makes the process seamless." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6832615) EV Ellie V. Client Manager > "The only bad thing about Birdeye is that is doesn't integrate with all CRM systems." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6822439) GY Ghiwa Y. IT manager > "I really liked how simple it was to collect, track, and respond to reviews across multiple channels." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___7052568) KE Katie E. Buyer > "When messaging a guest through the chat, pictures are slow to load." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6780445) DV Dimos V. Leasing Director > "Great product that helps our marketing and leasing teams understand what is going on at our properties." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___7000982) EP Eric P. VP of Sales > "However, we tried to work on some custom features that took much longer than expected." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6886015) ML Matthew L. Property Manager > "We are able to customize how/when we engage with our customers and it has been a delight to work with." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6885989) JR Jason R. manger > "The lack of customer service it seemed like you couldn't get a word and all they did was talk never really nothing listen" [See full review](https://www.capterra.com/p/152997/BirdEye/#SoftwareAdvice___6831173) CR Camila R. Case Manager > "It expedites response times and provides them the security of having their CM available" [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___7007343) HM Hattie M. Digital Marketing Strategy > "I think it would be nice if some of the review sites that Birdeye monitors were more seamless in how we could respond ( TripAdvisor), and sometimes,..." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6133983) MR Maura R. Client Manager > "Some businesses like to send out the review requests themselves which can also be extremely advantageous for receiving reviews." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6814624) SF Samantha F. Client Experience Manager > "Cannot input graphic into email campaigns." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6338406) SL Susana L. Director of strategy > "Birdeye has become a key part of our digital marketing strategy, especially for multi-location businesses." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6814657) NN Noah N. Marketing Manager > "During most monthly meetings, they tried to upsell us on products that we didn't really need." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6724233) TR Tara R. Director > "Monitoring feedback, responding to customers, and boosting local SEO has never been easier." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6818258) Helene V. Office Head > "Also, remembering passwords and browsing several different websites is equally or more difficult than remembering reviews. If a review has a score of..." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___4878709) LG Lauren G. Client Manager > "The customer service is fast and dependable and the software is constantly being updated with features I didn't know I needed." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6832615) SC Steve C. Director > "The product is not fit for purpose, after sales support is deplorable, people don't respond, completely disregard or ignore question or concers and even..." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6082379) SV Sammi V. Senior Client Manager > "My clients find a ton of success from integration and bulk importing client lists." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6814630) Nathan S. Director, Digital Strategy > "Eventually, we realized that we were not being synced to all directories and we chose a different grouping then what we originally were assigned." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6200510) JC Julie C. Owner > "Many of my clients have been using Birdeye for several years and have grown to love the easy communication with customers via the platform." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6887613) SC Steve C. Director > "All Spin - Brokers steer clearWe are a mortgage brokerage in Australia who were sold on this by slick sales staff who constantly bad mouthed their..." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6082379) CS Cap S. Receptionist > "We get better responses throughout the day via Birdeye texting vs phone calls/emails." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6886026) OL Orlando L. President > "All of our employees decided to use other platforms in order to work because the Birdeye platform was simply too messy." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___4761113) CR Camila R. Case Manager > "It has been a good experience, it makes my job easier and improves communication with clients, which is the most important thing in my role" [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___7007343) ES Evyn S. UX and SEO Specialist > "Sometimes it can be glitchy or take a while to load." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6213366) SL Susana L. Director of strategy > "We’ve seen major improvements in our visibility across search engines and directories." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6814657) MA Michelle A. Digital Marketing > "Birdeye is used for Local SEO to set up citations for our customers, but some of the citations are not there and not edited correctly." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___3780773) CM Cara M. Senior Client Manager > "It is very simple to switch between accounts as I manage over 100 accounts within Birdeye." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6814620) JD Jared D. Director of Marketing > "We have since onboarded with the new software but are stuck paying BirdEye $1700+ month for a service we no longer need. " [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___4957155) NF Noy F. Owner > "The fast and great service I was able to use the app so fast and after two min was able to finish set up new account" [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6862862) MK Michele K. Reputation Specialist > "Also, Help topics are not nearly detailed enough to describe why to click ON/OFF each setting option (for instance) - and what impact that would have..." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___3759197) DH Dan H. Director of Social Media > "We had a rocky start with the platform and account services really went above and beyond like we do with our clients to help our partnership succeed on..." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6332126) MM Matt M. Vice President > "Without a doubt the worst vendor we've worked with in our 12+ years in business." [See full review](https://www.capterra.com/p/152997/BirdEye/#SoftwareAdvice___6338185) OL Orlando L. President > "You can link your third-party review pages (Facebook, Google, BBB, etc.) and have one single link that provides the customer the opportunity to review..." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___4761113) EC Evan C. Director of Patient Engagement > "As stated above I was a bit disappointed with it results data from the surveys I sent out to customers. When using a rating scale system they compile..." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___3578231) LS Lisa S. Executive Assitant > "The chatbot engages visitors effectively, providing them instant, personalized responses, while the dashboard gives us a panoramic view of all customer..." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___4957126) ST Scott T. President > "Onboarding was a nightmare." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6338092) SB Sammy B. Client Manager > "The ease of use and the ability to manage multiple clients in one easy spot has made my job a lot easier!" [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6823117) AH Anne H. Broker > "Well, they did NOT help and did NOT solve the problem!!!" [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6439946) JR Jason R. manger > "In my opinion, there's several other services out there far more beneficial the experience I had it was very overpriced for what I was paying for." [See full review](https://www.capterra.com/p/152997/BirdEye/#SoftwareAdvice___6831173) SB Sean B. Operations > "Poor." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6763424) TR Tara R. Director > "The system is powerful yet easy to use, helping us generate and manage reviews seamlessly." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6818258) AW Alan W. Marketing Director > "could not think of anything at this time however since it requires I write something, I Ould have to say the asking for reviews after I already summated..." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___3747842) AJ Abby J. Project Manager > "They offer applicable information, high quality tools, and an ever-changing range of product offerings." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6329161) CL Craig L. Director > "Did not notify on the roll over and I missed out by a few day." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6036251) WK Wendy K. Marketing > "BirdEye helps to build a reputation and maintain it." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6885987) TF Tom F. Managing Member > "cost it is expensive and sometimes hard to learn and connect everything" [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6195125) SA Sara A. Social Media Manager > "It is great that Birdeye enhances our continuous monitoring and control over all our accounts." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6408736) KS Kristen S. Specialist > "Some of our customers complained about the birdeye reps that would call them." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6054375) GB Gus B. PM > "One of the most commendable aspects of Birdeye is its ability to consolidate a large numbers of customer messages in a single, user-friendly dashboard." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___4957156) VR Verified Reviewer VP Marketing > "They blame internal mismanagement for their problems and I'm sure that's correct." [See full review](https://www.capterra.com/p/152997/BirdEye/#GetApp___4899687) SW Sean W. Hospital Manager > "I like the Birdeye helps build our online reputation" [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6886181) BS Ben S. Owner > "We asked for an internal/team chat so we can communicate in private with our team members but it seems like no one had the notifications." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___3613888) SB Sean B. Operations > "Do yourself a favour, pay a consultant a couple of dollars to set up a custom integration like Birdeye for your business and you will be much much..." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6763424) DN Deborah N. Orthodontisit > "Also one of the Birdeye employees was badgering me to sign a two year contract instead of our usual one year contract. And he charged my credit card for..." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___4191288) DK David K. Brand Manager > "Birdeye is filled with features that are beneficial for any business and essential for ours!" [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6814622) Eric R. Owner > "they are doing nothing to contribute to the value of their initial offering." [See full review](https://www.capterra.com/p/152997/BirdEye/#GetApp___6202269) SM Samantha M. Senior Client Manager > "The support team has a great response time and is usually able to solve problems quickly" [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6821157) MB Miranda B. Client Strategy Specialist > "I have heard from everybody on the team and even noticed it during our onboarding, there is a giant delay between when something is clicked to when it..." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___3537393) AM Alex M. Director of Marketing > "Embracing Birdeye across all properties we manage, our property management company has witnessed a substantial surge in employee engagement with our..." [See full review](https://www.capterra.com/p/152997/BirdEye/#GetApp___4891426) SL Sarah L. Closing Coordinator > "It's hard to remove spam reviews, notifications stopped working but they were able to fix it same day." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___3873238) KO Krystina O. Client Manager > "Review requests are my favorite thing about Birdeye." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6823119) LB Lisa B. Book Keeper > "Again not playing phone tag, calling a customer just to have to leave a message and the customer call back when I am unavailable. " [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___3611606) GB Gus B. PM > "Its superior chatbot technology aids in dynamic customer interaction, while the comprehensive dashboard effectively consolidates customer messages." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___4957156) JD Jared D. Director of Marketing > "Shame on me for not memorizing their agreement. " [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___4957155) [View Reviews](https://www.capterra.com/p/152997/BirdEye/reviews/) CG Chelsea G. Marketing > "Hootsuite is a powerful social media management tool that boosts efficiency and scheduling but may feel complex and pricey for smaller..." [See full review](https://www.capterra.com/p/121701/HootSuite/#Capterra___7076520) DM David M. Technical Support Engineer > "Support is spotty; complex account tweaks take time to achieve, and for peak usage, the dashboard may become overwhelmed." [See full review](https://www.capterra.com/p/121701/HootSuite/#Capterra___7052667) DM David M. Technical Support Engineer > "Customization options and AI tools for content generation add value at mid-tier pricing that fits small creative efforts." [See full review](https://www.capterra.com/p/121701/HootSuite/#Capterra___7052667) Joshua F. Marketing Assistant > "Also, some reports or analytics can be tricky to figure out at first, which can slow things down." [See full review](https://www.capterra.com/p/121701/HootSuite/#Capterra___7060171) MK Mohamed K. Electrical and Instruments Engineer > "Hootsuite's best feature is its ability to manage multiple social media accounts from one place, with excellent scheduling and analytics..." [See full review](https://www.capterra.com/p/121701/HootSuite/#Capterra___6566831) VR Verified Reviewer Art > "I don´t like about Hootsuite that there is no free version for a test or try-off." [See full review](https://www.capterra.com/p/121701/HootSuite/#Capterra___7094826) SH Shir H. Social Media Manager > "Hootsuite made it easy for me to organize all of our social media accounts, the ability to schedule posts across multiple channels, and..." [See full review](https://www.capterra.com/p/121701/HootSuite/#Capterra___6649428) SR Sabine R. it supporter > "Hootsuite has limited customization options for dashboards, making it challenging to tailor the experience." [See full review](https://www.capterra.com/p/121701/HootSuite/#Capterra___6537272) JR Jason R. Owner > "Scheduling content across multiple platforms saves hours each week, and Hootsuite’s analytics provide deep insights that help improve my..." [See full review](https://www.capterra.com/p/121701/HootSuite/#Capterra___6563995) CG Chelsea G. Marketing > "Costs can be high for smaller teams." [See full review](https://www.capterra.com/p/121701/HootSuite/#Capterra___7076520) KH Krystle H. Accounts Receivable Specialist > "It is a great tool for teams using social media platforms, scheduling, and analytics capabilities which help organize all you social..." [See full review](https://www.capterra.com/p/121701/HootSuite/#Capterra___6564209) AV Asha V. Beauty Specialist > "One of them being a system crash where a video is unable to post or duplicates posting in error." [See full review](https://www.capterra.com/p/121701/HootSuite/#Capterra___6406381) SH Shir H. Social Media Manager > "I love Hootsuite, it’s awesome for social media management, it makes it easy and efficient for me to plan and organize my team’s..." [See full review](https://www.capterra.com/p/121701/HootSuite/#Capterra___6649428) NJ Natalie J. Business Relations Manager > "Lots of limitations with the free version, so forced to pay if using for many things" [See full review](https://www.capterra.com/p/121701/HootSuite/#Capterra___6818402) CMA Carol Mae A. Social Media Manager and VA > "What I like the most about Hootsuite is its ability to let me post in different platforms and let me handle different social media..." [See full review](https://www.capterra.com/p/121701/HootSuite/#Capterra___6351608) JR Joel R. Photographer > "It can be glitchy at times, it randomly disconnects and sometimes fails to posts but it happens very rarely." [See full review](https://www.capterra.com/p/121701/HootSuite/#Capterra___6392802) AD Angel D. Media Producer > "It saves time and effort by scheduling posts, tracking mentions, and analyzing performance across different platforms." [See full review](https://www.capterra.com/p/121701/HootSuite/#Capterra___6583734) MT Maria T. Clinic coordinator > "Cannot manage 2 add campaigns for the same post but different platforms." [See full review](https://www.capterra.com/p/121701/HootSuite/#Capterra___6718042) Tristan N. CEO > "Seemed like a nice site at first for tracking socials of competitors." [See full review](https://www.capterra.com/p/121701/HootSuite/#Capterra___7066696) JR Jason R. Owner > "The dashboard can also feel a bit crowded at times, which makes it challenging for new users to get comfortable." [See full review](https://www.capterra.com/p/121701/HootSuite/#Capterra___6563995) Ankit D. Digital Marketing Specialist > "It saves a lot of time and efforts by systematically scheduling and auto-posting of social media posts at set date and time." [See full review](https://www.capterra.com/p/121701/HootSuite/#Capterra___6742273) JR Judah R. Engineering Manager > "Lack of support for the Fediverse, Threads, and BlueSky are glaring omissions." [See full review](https://www.capterra.com/p/121701/HootSuite/#Capterra___6475175) AH Amir H. E-Commerce Manager > "It is very effective in postings but the cost is high to a medium sized business." [See full review](https://www.capterra.com/p/121701/HootSuite/#Capterra___7109129) RL Rick L. PR and Comms Director > "Cannot schedule posts that go past the standard character limit." [See full review](https://www.capterra.com/p/121701/HootSuite/#Capterra___6623467) Leah G. Detailer > "The platform's intuitive interface makes scheduling posts across multiple social networks a breeze, saving me countless hours every week." [See full review](https://www.capterra.com/p/121701/HootSuite/#Capterra___6379822) NB Nicole B. Book Coach and Editor > "The price makes it absolutely unaffordable for small businesses, freelancers and people just starting out." [See full review](https://www.capterra.com/p/121701/HootSuite/#Capterra___6610811) AB Ali B. Owner > "Hootsuite allowed me to create and download custom analytic reports for clients (that they loved)." [See full review](https://www.capterra.com/p/121701/HootSuite/#Capterra___6639364) AM Ayesha M. Operations Manager > "I wasn't allowed to add a person as a collaborator or tag multiple account" [See full review](https://www.capterra.com/p/121701/HootSuite/#Capterra___6496734) WMB Wesley M. B. Digital Communications Director > "I enjoy that I can schedule posts in the future and check engagement without having to jump around platforms." [See full review](https://www.capterra.com/p/121701/HootSuite/#Capterra___6799145) AB Ali B. Owner > "You no longer can create free accounts for clients." [See full review](https://www.capterra.com/p/121701/HootSuite/#Capterra___6639364) MK Mohamed K. Electrical and Instruments Engineer > "It simplifies social media management, improves efficiency, and offers robust analytics, though it can be complex and expensive." [See full review](https://www.capterra.com/p/121701/HootSuite/#Capterra___6566831) HC Heather C. Administrative Assistant > "I also find that since we have had to disable Facebook comments, I cannot do this in Hootsuite and need to manually go into Facebook..." [See full review](https://www.capterra.com/p/121701/HootSuite/#Capterra___6004727) SS Sophie S. Operations Manager > "Hootsuite made scheduling social media posts really easy, and the useful calendar feature made it really easy to see what your upcoming..." [See full review](https://www.capterra.com/p/121701/HootSuite/#Capterra___6516342) CH Charlotte H. Editorial Operations Associate > "The free plan seems quite limited and the pricing structure seems irregular." [See full review](https://www.capterra.com/p/121701/HootSuite/#Capterra___6511066) AE Aaron E. Account Director > "Hootsuite is excellent for managing multiple social media profiles and gaining valuable insights, but it may be too expensive for..." [See full review](https://www.capterra.com/p/121701/HootSuite/#Capterra___6491735) VR Verified Reviewer DIGITAL MARKETING EXPERT > "Its mobile version lacks full functionality." [See full review](https://www.capterra.com/p/121701/HootSuite/#Capterra___6545859) CS Connor S. Brokerage Operations Associate > "We like that you can add all of your social media accounts to your Hootsuite and effectively manage them from one area." [See full review](https://www.capterra.com/p/121701/HootSuite/#Capterra___6598235) James C. Social Media Specialist > "can sometimes be a bit glitchy and support isn't always immediate" [See full review](https://www.capterra.com/p/121701/HootSuite/#Capterra___6583878) DE Dimitra E. Programs Director > "It made managing multiple social media accounts much easier with its scheduling, automation, and analytics tools." [See full review](https://www.capterra.com/p/121701/HootSuite/#Capterra___6756064) DS Dain S. Owner > "A bit pricey, bud, and a few limitations for Instagram" [See full review](https://www.capterra.com/p/121701/HootSuite/#Capterra___6524525) AC Audrey C. Radio Broadcaster > "It's like having an assistant that will post, engage and collect information, allowing me to get more work done and be more productive..." [See full review](https://www.capterra.com/p/121701/HootSuite/#Capterra___6288833) RC Ripon C. IT Executive > "Some users have reported limitations in using third-party APIs with Hootsuite, which can be a drawback for businesses that rely on..." [See full review](https://www.capterra.com/p/121701/HootSuite/#Capterra___4801478) Priyanka S. Head of Marketing > "As a Digital Marketing Manager, I’ve showcased our value on social media, while Amplify has empowered our sales team to boost website..." [See full review](https://www.capterra.com/p/121701/HootSuite/#Capterra___6630932) EA Eman A. hr > "One of its biggest drawbacks is that there is no phone support." [See full review](https://www.capterra.com/p/121701/HootSuite/#Capterra___6513480) VR Verified Reviewer Marketing and Communications Specialist > "The interface is also more approachable than other software i've used in the past." [See full review](https://www.capterra.com/p/121701/HootSuite/#Capterra___7064673) LT London T. CEO > "I didn’t like the cost compared to the number of social accounts integrated." [See full review](https://www.capterra.com/p/121701/HootSuite/#Capterra___6467647) DD Denise D. Web Consultant > "Hootsuite is simply the best social media scheduling tool on the web." [See full review](https://www.capterra.com/p/121701/HootSuite/#Capterra___7123415) KG Kim G. Performance Marketing Manager > "The pricing is a bit steep, especially when you add team members." [See full review](https://www.capterra.com/p/121701/HootSuite/#Capterra___6487682) MW Mary W. HR Specialist > "Myself and the other intern were able to work collaboratively in Hootsuite's workspace and efficiently manage our university's social..." [See full review](https://www.capterra.com/p/121701/HootSuite/#Capterra___6301584) ST Sean T. Content Streamer > "Hootsuite posts are not completely customizable, there are posting aspects that are not possible through hootsuite that the actual..." [See full review](https://www.capterra.com/p/121701/HootSuite/#Capterra___5095314) SJ Steven J. Digital Communications Manager > "I like that it allows our team to manage all our social media accounts in one place and saves us time" [See full review](https://www.capterra.com/p/121701/HootSuite/#Capterra___6553334) HC Heather C. Administrative Assistant > "I am also less than satisfied with the analytics as a whole, as I was struggling to see the performance of particular posts as a single..." [See full review](https://www.capterra.com/p/121701/HootSuite/#Capterra___6004727) JR Jason R. Owner > "It’s perfect for handling the social presence of a growing brand or small business, giving me all the tools I need in one place." [See full review](https://www.capterra.com/p/121701/HootSuite/#Capterra___6563995) Daniel Francisco R. Promotor de Servicios > "Some workers may find that Hootsuite's features and functionality are not as robust as other social media management tools, which can be..." [See full review](https://www.capterra.com/p/121701/HootSuite/#Capterra___4786466) SH Shir H. Social Media Manager > "I love how I can easily share content on additional channels, which helps increase website traffic and customer inquiries." [See full review](https://www.capterra.com/p/121701/HootSuite/#Capterra___6649428) SH Simon H. Marketing Manager > "Hootsuite was not just super hard to use, it was expensive too." [See full review](https://www.capterra.com/p/121701/HootSuite/#Capterra___6851053) AF A. F. Entrepreneur > "I liked the Hootsuite calendar tools and the ability to streamline my social media activity." [See full review](https://www.capterra.com/p/121701/HootSuite/#Capterra___6529300) AY Ayrat Y. manager > "She was throwing blog post links at me every time I was trying to get actionable advice on how to make HootSuite work; after digging and..." [See full review](https://www.capterra.com/p/121701/HootSuite/#Capterra___6130798) JR Joel R. Photographer > "You can manage multiple platforms from the same account and it makes management for social media so much easier." [See full review](https://www.capterra.com/p/121701/HootSuite/#Capterra___6392802) NB Nicole B. Book Coach and Editor > "It seems like Hootsuite only wants a particular type of user, and small businesses ain't it." [See full review](https://www.capterra.com/p/121701/HootSuite/#Capterra___6610811) AH Amir H. E-Commerce Manager > "Being an E-Commerce Manager, it is important to have a stable social presence." [See full review](https://www.capterra.com/p/121701/HootSuite/#Capterra___7109129) SK Sukh K. Lead Organic Marketing > "There is a glitch in bulk uploads and also hard to go with Instagram reels and exact image sizes." [See full review](https://www.capterra.com/p/121701/HootSuite/#Capterra___4767063) SE Sitav E. Marketing Associate > "Hootsuite is incredibly easy to use, part of the hard parts of social media posting is keeping up with execution - Hootsuite allows you..." [See full review](https://www.capterra.com/p/121701/HootSuite/#Capterra___6511298) ES Ekadashi S. Administrative Assistant > "Sometimes it gets connectivity issues." [See full review](https://www.capterra.com/p/121701/HootSuite/#Capterra___6587793) JR Jason R. Owner > "The ability to streamline all my social media accounts into one easy-to-navigate dashboard is a game-changer." [See full review](https://www.capterra.com/p/121701/HootSuite/#Capterra___6563995) TM Thomas M. Marketing Specialist > "The ease of batch re-scheduling a post across multiple platforms leaves a lot to be desired, but that is primarily the only pain point I..." [See full review](https://www.capterra.com/p/121701/HootSuite/#Capterra___6055693) MV Martin V. Owner > "What's more, it presented a great customisable dashboard of all the states of your posts and ads." [See full review](https://www.capterra.com/p/121701/HootSuite/#Capterra___6524462) JP Jonathan P. CEO > "The price is prohibitive for a young startup with minimal budget" [See full review](https://www.capterra.com/p/121701/HootSuite/#Capterra___6468341) DE Dimitra E. Programs Director > "Scheduling posts was simple, the automation saved time, and the analytics helped me track what was working." [See full review](https://www.capterra.com/p/121701/HootSuite/#Capterra___6756064) RL Rick L. PR and Comms Director > "Not up to speed, poor support and customer care" [See full review](https://www.capterra.com/p/121701/HootSuite/#Capterra___6623467) RP Rachel P. Senior SEO Specialist > "Great for scheduling posts and getting things live on time, plus the ability to preview each post before it goes live means you can make..." [See full review](https://www.capterra.com/p/121701/HootSuite/#Capterra___5026779) Gilmer S. Marketing Manager > "Another detail is that the programming does not allow as much flexibility when adjusting publication times when necessary." [See full review](https://www.capterra.com/p/121701/HootSuite/#Capterra___5030378) RG Ruben G. Owner > "Overall great value if you're looking for a software to make your time and money work for you. If you need to post content, but don't..." [See full review](https://www.capterra.com/p/121701/HootSuite/#Capterra___6300875) KB Kristen B. Social Media Manager > "It is too expensive; they do not offer a free plan anymore" [See full review](https://www.capterra.com/p/121701/HootSuite/#Capterra___6697322) RC Ripon C. IT Executive > "Hootsuite provides detailed analytics and reporting features, enabling businesses to track social media engagement, performance, and..." [See full review](https://www.capterra.com/p/121701/HootSuite/#Capterra___4801478) SR Skyler R. Freelance Social Media Specialist > "It's expensive compared to other social media schedulers." [See full review](https://www.capterra.com/p/121701/HootSuite/#Capterra___6557584) Priyanka S. Head of Marketing > "Hootsuite has been great for managing content and campaigns, with strong support and useful features like Amplify." [See full review](https://www.capterra.com/p/121701/HootSuite/#Capterra___6630932) JC Jennifer C. Recruiter > "I do feel it is a little over priced for the service." [See full review](https://www.capterra.com/p/121701/HootSuite/#Capterra___6509801) Gilmer S. Marketing Manager > "I also found the dashboard useful, which allows you to see the activity and engagement on each platform, as well as the statistical..." [See full review](https://www.capterra.com/p/121701/HootSuite/#Capterra___5030378) RG Ruben G. Owner > "Not the easiest to work with, took me a bit of time to understand the software initially." [See full review](https://www.capterra.com/p/121701/HootSuite/#Capterra___6300875) [View Reviews](https://www.capterra.com/p/121701/HootSuite/reviews/) ## User interface 4.68 (703) [Hootsuite](https://www.capterra.com/p/121701/HootSuite/) 4.37 (3,795) ### Features Birdeye Top features 27/35 - AI Copilot - AI/Machine Learning - Alerts/Notifications - API - Automated Responses - Brand Management - Competitive Analysis - CRM Integration - Customer Advocacy - Customer Experience Management - Customizable Fields - Customizable Reports - Employee Advocacy - Engagement Tracking - Generative AI - Hashtag Tracking - Keyword Tracking - Media Monitoring - Multi-Channel Distribution - Negative Feedback Management - Predictive Analytics - Reporting/Analytics - Response Management - Review Monitoring - Review Request - Review Sharing - Scoring - Search/Filter - Sentiment Analysis - SEO Management - Social Media Integration - Template Management - Third-Party Integrations - White Label - Widgets [See all features](https://www.capterra.com/p/152997/BirdEye/#features) Hootsuite 18/35 - AI Copilot - AI/Machine Learning - Alerts/Notifications - API - Automated Responses - Brand Management - Competitive Analysis - CRM Integration - Customer Advocacy - Customer Experience Management - Customizable Fields - Customizable Reports - Employee Advocacy - Engagement Tracking - Generative AI - Hashtag Tracking - Keyword Tracking - Media Monitoring - Multi-Channel Distribution - Negative Feedback Management - Predictive Analytics - Reporting/Analytics - Response Management - Review Monitoring - Review Request - Review Sharing - Scoring - Search/Filter - Sentiment Analysis - SEO Management - Social Media Integration - Template Management - Third-Party Integrations - White Label - Widgets [See all features](https://www.capterra.com/p/121701/HootSuite/#features) ### Recognition No recognitions have been awarded to Birdeye No recognitions have been awarded to Hootsuite ### Deployment & support Birdeye Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Hootsuite Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Birdeye - By Birdeye - Located in United States - Founded in 2012 Hootsuite - By Hootsuite Media - Located in Canada - Founded in 2008 ## Popular Comparisons [Birdeye](https://www.capterra.com/p/152997/BirdEye/)[4.68 (703)](https://www.capterra.com/p/152997/BirdEye/reviews/) vs [Trustpilot](https://www.capterra.com/p/169618/Trustpilot/)[4.47 (1,202)](https://www.capterra.com/p/169618/Trustpilot/reviews/) Contact vendor for pricing Price $299/month 4.6 Features 4.4 4.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/152997-169618/BirdEye-vs-Trustpilot) [Hootsuite](https://www.capterra.com/p/121701/HootSuite/)[4.37 (3,795)](https://www.capterra.com/p/121701/HootSuite/reviews/) vs [Publer](https://www.capterra.com/p/177145/Publer/)[4.83 (907)](https://www.capterra.com/p/177145/Publer/reviews/) $399/month Price $5/month 4.3 Features 4.6 4.3 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/121701-177145/HootSuite-vs-Publer) [Birdeye](https://www.capterra.com/p/152997/BirdEye/)[4.68 (703)](https://www.capterra.com/p/152997/BirdEye/reviews/) vs [Brand24](https://www.capterra.com/p/149054/Brand24/)[4.70 (254)](https://www.capterra.com/p/149054/Brand24/reviews/) Contact vendor for pricing Price $199/month 4.6 Features 4.4 4.7 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/149054-152997/Brand24-vs-BirdEye) [Hootsuite](https://www.capterra.com/p/121701/HootSuite/)[4.37 (3,795)](https://www.capterra.com/p/121701/HootSuite/reviews/) vs [Instagram](https://www.capterra.com/p/210721/Instagram/)[4.68 (5,147)](https://www.capterra.com/p/210721/Instagram/reviews/) $399/month Price Contact vendor for pricing 4.3 Features 4.6 4.3 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/121701-210721/HootSuite-vs-Instagram) [Birdeye](https://www.capterra.com/p/152997/BirdEye/)[4.68 (703)](https://www.capterra.com/p/152997/BirdEye/reviews/) vs [Doctible](https://www.capterra.com/p/187669/Doctible/)[4.80 (265)](https://www.capterra.com/p/187669/Doctible/reviews/) Contact vendor for pricing Price $249/month 4.6 Features 4.8 4.7 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/152997-187669/BirdEye-vs-Doctible) [Hootsuite](https://www.capterra.com/p/121701/HootSuite/)[4.37 (3,795)](https://www.capterra.com/p/121701/HootSuite/reviews/) vs [Zoho Social](https://www.capterra.com/p/159351/Zoho-Social/)[4.69 (3,398)](https://www.capterra.com/p/159351/Zoho-Social/reviews/) $399/month Price $15/month 4.3 Features 4.5 4.3 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/121701-159351/HootSuite-vs-Zoho-Social) [Birdeye](https://www.capterra.com/p/152997/BirdEye/)[4.68 (703)](https://www.capterra.com/p/152997/BirdEye/reviews/) vs [Referrizer](https://www.capterra.com/p/144990/Referral-Marketing-Automation/)[4.80 (196)](https://www.capterra.com/p/144990/Referral-Marketing-Automation/reviews/) Contact vendor for pricing Price $99/month 4.6 Features 4.7 4.7 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/144990-152997/Referral-Marketing-Automation-vs-BirdEye) [Hootsuite](https://www.capterra.com/p/121701/HootSuite/)[4.37 (3,795)](https://www.capterra.com/p/121701/HootSuite/reviews/) vs [Buffer](https://www.capterra.com/p/143492/Buffer/)[4.51 (1,491)](https://www.capterra.com/p/143492/Buffer/reviews/) $399/month Price $6/month 4.3 Features 4.3 4.3 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/121701-143492/HootSuite-vs-Buffer) [Birdeye](https://www.capterra.com/p/152997/BirdEye/)[4.68 (703)](https://www.capterra.com/p/152997/BirdEye/reviews/) vs [Reputation](https://www.capterra.com/p/167624/Reputation-com/)[4.39 (184)](https://www.capterra.com/p/167624/Reputation-com/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.6 Features 4.3 4.7 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/152997-167624/BirdEye-vs-Reputation-com) [Hootsuite](https://www.capterra.com/p/121701/HootSuite/)[4.37 (3,795)](https://www.capterra.com/p/121701/HootSuite/reviews/) vs [Sprout Social](https://www.capterra.com/p/121447/Sprout-Social/)[4.37 (606)](https://www.capterra.com/p/121447/Sprout-Social/reviews/) $399/month Price $199/month 4.3 Features 4.2 4.3 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/121447-121701/Sprout-Social-vs-HootSuite) [Birdeye](https://www.capterra.com/p/152997/BirdEye/)[4.68 (703)](https://www.capterra.com/p/152997/BirdEye/reviews/) vs [Weave](https://www.capterra.com/p/141842/Weave/)[4.34 (668)](https://www.capterra.com/p/141842/Weave/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.6 Features 4.3 4.7 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/141842-152997/Weave-vs-BirdEye) [Hootsuite](https://www.capterra.com/p/121701/HootSuite/)[4.37 (3,795)](https://www.capterra.com/p/121701/HootSuite/reviews/) vs [Oktopost](https://www.capterra.com/p/247569/Oktopost/)[4.47 (110)](https://www.capterra.com/p/247569/Oktopost/reviews/) $399/month Price Contact vendor for pricing 4.3 Features 4.2 4.3 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/121701-247569/HootSuite-vs-Oktopost)