# Compare Emergency Reporting vs First Due 2026 | Capterra > Unsure of what to choose? Check Capterra to compare First Due and Emergency Reporting based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/121517-179338/Fire-Package-vs-First-Due --- # First Due vs Emergency Reporting Features and Cost Comparison Last updated March 13th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: First DueEmergency Reporting2/4 selected [First Due](https://www.capterra.com/p/179338/First-Due/)[4.6 (58)](https://www.capterra.com/p/179338/First-Due/reviews/) [Emergency Reporting](https://www.capterra.com/p/121517/Fire-Package/)[4.4 (43)](https://www.capterra.com/p/121517/Fire-Package/reviews/) [## First Due](https://www.capterra.com/p/179338/First-Due/)[4.6 (58)](https://www.capterra.com/p/179338/First-Due/reviews/) Starting Price Contact vendor Value-for-Money 4.4 Functionality 4.5 Ease of Use 4.5 Customer Service 4.6 Reviews Sentiment JF BM DP Based on [58 reviews](#user-reviews) Positive 54 Neutral 2 Negative 2 [## Emergency Reporting](https://www.capterra.com/p/121517/Fire-Package/)[4.4 (43)](https://www.capterra.com/p/121517/Fire-Package/reviews/) Starting Price $850.00/month Value-for-Money 4.5 Functionality 4.1 Ease of Use 4.5 Customer Service 4.6 Reviews Sentiment JM Based on [43 reviews](#user-reviews) Positive 38 Neutral 5 Negative 0 ## Summary * * * Features in Fire Department Software Best performer 34 / 38 Only First Due - Barcode Recognition - Communication Management - Customizable Forms 21 / 38 Only Emergency Reporting - Email Management User satisfaction User satisfaction 4.6 User reviews[58](https://www.capterra.com/p/179338/First-Due/reviews/) Ease of use 4.5 Functionality 4.5 Value for money 4.4 Customer support 4.6 User satisfaction 4.4 User reviews[43](https://www.capterra.com/p/121517/Fire-Package/reviews/) Ease of use 4.5 Functionality 4.1 Value for money 4.5 Customer support 4.6 Price starts from Price starts from \-- - Free version - Free trial Price starts from $850Per Month - Free version - Free trial Best for Best for First Due serves First Responders (Fire, EMS, Public Safety Agencies, Emergency Management, PSAPs) and their communities in the US and Canada. Best for We serve first responders worldwide, including volunteer and career fire and EMS agencies, DoD, NASA, DOE, airports, and large commercial agencies with fire departments. ## User reviews Pros & cons JF Jason F. Fire Chief > "The system allows you to almost 100% customize to your departments operation and allows you to move to one central platform for almost everything." [See full review](https://www.capterra.com/p/179338/First-Due/#Capterra___6829834) BM Britta M. PSDS Fire RMS Administrator > "Additionally, First Due has a deficit in report writing for the advanced user and in the ability to create custom forms for things like a printed incident report, investigation report, inspection report, etc." [See full review](https://www.capterra.com/p/179338/First-Due/#Capterra___6829639) BM Britta M. PSDS Fire RMS Administrator > "The customer success program in which you meet with your customer success manager on an ongoing basis to ensure the product continues to meet your needs and provide a direct line to escalated support if..." [See full review](https://www.capterra.com/p/179338/First-Due/#Capterra___6829639) AP Anthony P. Fire Chief > "Inputting individual equipment, hand tools, appliances, kits, apparatus, and their locations seems very redundant and time-consuming. While you can create custom check-offs for your apparatus, station, and..." [See full review](https://www.capterra.com/p/179338/First-Due/#Capterra___6828442) DP Doug P. Captain > "They listen to their customers and make changes/design modules accordingly. When there is an issue with your account, they are responding to tickets fast and solving issues in a reasonable amount of time." [See full review](https://www.capterra.com/p/179338/First-Due/#Capterra___6830972) GW Greg W. Fire Chief > "It fills the cache on computers, causing the First Due web page to lag." [See full review](https://www.capterra.com/p/179338/First-Due/#Capterra___6829708) DR Dylan R. Fire Chief > "It provides everything from the preplan to the finish of the call with the report. If you are looking for something to reenergize your software needs within the fire service, this is your place to be." [See full review](https://www.capterra.com/p/179338/First-Due/#Capterra___6828413) KB Kevin B. Fire Marshal > "Also, designing permits, inspections, reports, and other forms more user-frien is not easy." [See full review](https://www.capterra.com/p/179338/First-Due/#Capterra___6360586) BM Britta M. PSDS Fire RMS Administrator > "Overall, the biggest compliant given about the First Due platform is that it's a one-stop shop for all the things they need to document on a daily basis." [See full review](https://www.capterra.com/p/179338/First-Due/#Capterra___6829639) GR Gabriel R. Fire Fighter Project Manager > "FD would ask for information but understanding how that fit into their language was a struggle. " [See full review](https://www.capterra.com/p/179338/First-Due/#Capterra___6342765) LS Lee S. Deputy Fire Chief > "Customer Service has been top notch, nearly everyone has fire experience and understands the needs of a fire dept and can communicate on a firefighter level." [See full review](https://www.capterra.com/p/179338/First-Due/#Capterra___6829509) BC Bobby C. President > "Customer support has been a challenge at best." [See full review](https://www.capterra.com/p/179338/First-Due/#Capterra___6666677) AP Anthony P. Fire Chief > "The First Due staff have been great at listening to what we want and need out of the system, and have been very accommodating in helping us customize different modules to meet our needs." [See full review](https://www.capterra.com/p/179338/First-Due/#Capterra___6828442) SC Steen C. Lieutenant > "Data migration wasn't easy." [See full review](https://www.capterra.com/p/179338/First-Due/#Capterra___6341796) JM Joseph M. Battalion Chief > "As a fire service leader who has managed RMS systems for over 25 years, and personally managed 5 or more vendor transitions over that time, I can confidently say First Due is the first to meet all of our needs,..." [See full review](https://www.capterra.com/p/179338/First-Due/#Capterra___6580858) GR Gabriel R. Fire Fighter Project Manager > "Our initial contact was rocky at the start." [See full review](https://www.capterra.com/p/179338/First-Due/#Capterra___6342765) JW Jeff W. Fire Lieutenant > "It's also really easy to have questions on the operation of various modules answered by using the knowledge base. If the answer is not in the knowledge base, you can reach out to your client success manager and..." [See full review](https://www.capterra.com/p/179338/First-Due/#Capterra___6341835) GS Glenn S. Fire Chief > "Our onboarding process was rough. " [See full review](https://www.capterra.com/p/179338/First-Due/#Capterra___6413911) JW Jeff W. Fire Lieutenant > "First Due overall is great platform for what we do and is bringing our Fire Department's information out of the file cabinets in an office and onto the trucks where it is needed. " [See full review](https://www.capterra.com/p/179338/First-Due/#Capterra___6341835) SL Steve L. Community Resource Officer > "For example: In our permit section, the database that is generated doesn't offer a space for us to assign particular inspectors to ensure proper and thorough accountability, and it doesn't have phone numbers,..." [See full review](https://www.capterra.com/p/179338/First-Due/#Capterra___2211093) [View Reviews](https://www.capterra.com/p/179338/First-Due/reviews/) Not enough reviews ## User interface 4.60 (58) [Emergency Reporting](https://www.capterra.com/p/121517/Fire-Package/) 4.44 (43) ### Features First Due Top features 34/38 - Access Controls/Permissions - Activity Tracking - AI Copilot - Alerts/Notifications - API - Attendance Management - Barcode Recognition - Communication Management - Compliance Management - Customizable Forms - Document Management - Email Management - Employee Management - Equipment Tracking - Event Calendar - Facility Management - For First Responders - Generative AI - Geographic Maps - Incident Management - Incident Response Checklists - Inspection Management - In-Vehicle Navigation - Inventory Management - Maintenance Scheduling - Multi-Location - Pictometry Imagery - Real-Time Notifications - Records Management - Reporting/Analytics - Reporting & Statistics - Scheduling - Search/Filter - Sensor Data - Status Tracking - Tactical View - Training Management - User Management [See all features](https://www.capterra.com/p/179338/First-Due/#features) Emergency Reporting 21/38 - Access Controls/Permissions - Activity Tracking - AI Copilot - Alerts/Notifications - API - Attendance Management - Barcode Recognition - Communication Management - Compliance Management - Customizable Forms - Document Management - Email Management - Employee Management - Equipment Tracking - Event Calendar - Facility Management - For First Responders - Generative AI - Geographic Maps - Incident Management - Incident Response Checklists - Inspection Management - In-Vehicle Navigation - Inventory Management - Maintenance Scheduling - Multi-Location - Pictometry Imagery - Real-Time Notifications - Records Management - Reporting/Analytics - Reporting & Statistics - Scheduling - Search/Filter - Sensor Data - Status Tracking - Tactical View - Training Management - User Management [See all features](https://www.capterra.com/p/121517/Fire-Package/#features) ### Recognition No recognitions have been awarded to First Due No recognitions have been awarded to Emergency Reporting ### Deployment & support First Due Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Emergency Reporting Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details First Due - By First Due - Located in United States - Founded in 2016 Emergency Reporting - By Emergency Reporting - Located in United States - Founded in 2003 ## Popular Comparisons [First Due](https://www.capterra.com/p/179338/First-Due/)[4.60 (58)](https://www.capterra.com/p/179338/First-Due/reviews/) vs [EPR FireWorks](https://www.capterra.com/p/162019/EPR-Fireworks/)[4.57 (74)](https://www.capterra.com/p/162019/EPR-Fireworks/#reviews) Contact vendor for pricing Price Contact vendor for pricing 4.5 Features 4.4 4.5 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/162019-179338/EPR-Fireworks-vs-First-Due) [Emergency Reporting](https://www.capterra.com/p/121517/Fire-Package/)[4.44 (43)](https://www.capterra.com/p/121517/Fire-Package/reviews/) vs [EPR FireWorks](https://www.capterra.com/p/162019/EPR-Fireworks/)[4.57 (74)](https://www.capterra.com/p/162019/EPR-Fireworks/#reviews) $850/month Price Contact vendor for pricing 4.1 Features 4.4 4.5 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/121517-162019/Fire-Package-vs-EPR-Fireworks) [First Due](https://www.capterra.com/p/179338/First-Due/)[4.60 (58)](https://www.capterra.com/p/179338/First-Due/reviews/) vs [Emergency Logs](https://www.capterra.com/p/182085/Emergency-Logs/)[4.96 (54)](https://www.capterra.com/p/182085/Emergency-Logs/#reviews) Contact vendor for pricing Price $750/year 4.5 Features 5.0 4.5 Ease of Use 5.0 [View full comparison](https://www.capterra.com/compare/179338-182085/First-Due-vs-Emergency-Logs)