# Compare Docusign vs Square 9 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Square 9 and Docusign based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/121506-161845/Docusign-vs-Square-9

---

# Square 9 vs Docusign Features and Cost Comparison

Last updated March 19th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

Square 9Docusign2/4 selected

[Square 9](https://www.capterra.com/p/161845/Square-9/)[4.5 (141)](https://www.capterra.com/p/161845/Square-9/reviews/)

[Docusign](https://www.capterra.com/p/121506/Docusign/)[4.7 (9,256)](https://www.capterra.com/p/121506/Docusign/reviews/)

[## Square 9](https://www.capterra.com/p/161845/Square-9/)[4.5 (141)](https://www.capterra.com/p/161845/Square-9/reviews/)

Starting Price

$50.00/month

Value-for-Money

4.3

Functionality

4.4

Ease of Use

4.3

Customer Service

4.4

Reviews Sentiment

Based on [141 reviews](#user-reviews)

Positive

132

Neutral

6

Negative

3

[## Docusign](https://www.capterra.com/p/121506/Docusign/)[4.7 (9,256)](https://www.capterra.com/p/121506/Docusign/reviews/)

Starting Price

$15.00/month

Value-for-Money

4.5

Functionality

4.7

Ease of Use

4.7

Customer Service

4.5

Reviews Sentiment

Based on [9,256 reviews](#user-reviews)

Positive

8,960

Neutral

225

Negative

71

What’s your intended use case?

## Summary

* * *

Key features rated by users

Features selected based on 27,786 reviews from document management software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

\--%Fit

Missing features

Not enough reviews

Feature ratings

Document Editing

NA

Secure Data Storage

4.7

Document Storage

4.7

Mobile Access

5.0

Email Management

\--

\--%Fit

Missing features

Feature ratings

Document Editing

NA

Secure Data Storage

4.7

Document Storage

4.6

Mobile Access

NA

Email Management

NA

User satisfaction

User satisfaction

4.5

User reviews[141](https://www.capterra.com/p/161845/Square-9/reviews/)

Ease of use

4.3

Functionality

4.4

Value for money

4.3

Customer support

4.4

User satisfaction

4.7

User reviews[9,256](https://www.capterra.com/p/121506/Docusign/reviews/)

Ease of use

4.7

Functionality

4.7

Value for money

4.5

Customer support

4.5

Price starts from

Price starts from

$50Per User, Per Month

-   Free version
-   Free trial

Price starts from

$15Flat Rate, Per Month

-   Free version
-   Free trial

Best for

Best for

With Square 9, your work flows freely across critical areas like AP, Order Processing, Customer and Vendor Onboarding, and Contracts Management. The result is faster decisions and fewer errors

Best for

Designed for small to large businesses in insurance, finance, government, real estate, and other industries.

## User reviews

Pros & cons

GC

Greg C.

Vice-President of Finance and Administration

> "Its performance is solid, and since we primarily use it for the retrieval of finalized AP and AR documents, it has proven..."

[See full review](https://www.capterra.com/p/161845/Square-9/#Capterra___7075633)

AjAM

Ar-jay Angelo M.

System Adminstrator

> "The user interface feels a bit outdated, and the initial configuration process can be time-consuming."

[See full review](https://www.capterra.com/p/161845/Square-9/#Capterra___6808783)

VR

Verified Reviewer

Administrative Clerk

> "I love Square 9 software as I can prepare all my documents without any issues. Plus if I am out of office I can still..."

[See full review](https://www.capterra.com/p/161845/Square-9/#Capterra___7085194)

KL

Karen L.

Accounts Payable - Agronomy

> "This can cause delays in the amount of time invoices reach their destination to be worked. But, overall, I don't have too..."

[See full review](https://www.capterra.com/p/161845/Square-9/#Capterra___6562702)

JT

Jeremy T.

Chief Financial Officer

> "Our experience with Square 9 has allowed paperless invoice storage with automated workflows customized to our company's..."

[See full review](https://www.capterra.com/p/161845/Square-9/#Capterra___6837214)

MD

Meredith D.

Finance Specialist

> "The worst part of Square9 is that we are not completely reliant on it for our Accounts Payable processing, so when the..."

[See full review](https://www.capterra.com/p/161845/Square-9/#Capterra___4834934)

CM

Candace M.

Administrative Assistant

> "Its user-friendly interface, robust features, workflow automation, integration capabilities, and excellent customer support..."

[See full review](https://www.capterra.com/p/161845/Square-9/#Capterra___6294120)

RS

Rita S.

System Analyst

> "Too much time was spent covering low-level concepts such as X button being used to exit the screen."

[See full review](https://www.capterra.com/p/161845/Square-9/#Capterra___6717462)

KL

Karen L.

Accounts Payable - Agronomy

> "I like Square 9 for the main purpose of getting the invoices entered and directed to the correct personal to work them, and..."

[See full review](https://www.capterra.com/p/161845/Square-9/#Capterra___6562702)

MD

Marsha D.

Office Manager/Bookkeeper

> "I do not like or use the QR code sheet, it is too time consuming and uses too much extra paper"

[See full review](https://www.capterra.com/p/161845/Square-9/#Capterra___4777841)

JB

John B.

System Administrator

> "User and group management provides robust access control while remaining easy to configure."

[See full review](https://www.capterra.com/p/161845/Square-9/#Capterra___7055242)

SB

Shawn B.

Mgr of Mfg Technology

> "There have been times the screen is unresponsive, but not clearly because the application has locked up either. "

[See full review](https://www.capterra.com/p/161845/Square-9/#Capterra___6004039)

NM

Nikki M.

Office Manager

> "It has been a useful tool for everyone in our office for filing, invoice processing, and research. "

[See full review](https://www.capterra.com/p/161845/Square-9/#Capterra___6869079)

CA

Chris A.

.NET Developer

> "Training can be outdated and sometimes answers can be flat out wrong on quizzes."

[See full review](https://www.capterra.com/p/161845/Square-9/#Capterra___5073256)

MH

Matt H.

IT Manager

> "The setup costs and yearly maintenance is very reasonable expaecially compared to other products. "

[See full review](https://www.capterra.com/p/161845/Square-9/#Capterra___7114727)

SB

Shawn B.

Mgr of Mfg Technology

> "I have found the connection to the server to be very slow and unresponsive at times. "

[See full review](https://www.capterra.com/p/161845/Square-9/#Capterra___6004039)

TL

Trevis L.

Managed IT and Solutions Specialist

> "Square 9 is an remarkable document management solution that has significantly streamlined our customer's workflow and..."

[See full review](https://www.capterra.com/p/161845/Square-9/#Capterra___6370434)

GM

Gauravi M.

Learning Designer

> "Mobile features are less than what we get on laptop."

[See full review](https://www.capterra.com/p/161845/Square-9/#Capterra___4965539)

CR

Candice R.

Member Service Representative

> "Overall, the program has allowed for us to efficiently improve our imaging/documentation routine to better assist the..."

[See full review](https://www.capterra.com/p/161845/Square-9/#Capterra___6610505)

TE

Timothy E.

CEO

> "No, I don't have any document management needs that the Square 9 products don't solve."

[See full review](https://www.capterra.com/p/161845/Square-9/#Capterra___4761085)

MH

Matt H.

IT Manager

> "Havent needed to contact support very much but when I do, they have resolved our issues quickly"

[See full review](https://www.capterra.com/p/161845/Square-9/#Capterra___7114727)

MD

Meredith D.

Finance Specialist

> "Fixes for those urgent problems do not happen as quickly as we need them done."

[See full review](https://www.capterra.com/p/161845/Square-9/#Capterra___4834934)

VR

Verified Reviewer

Systems Analyst

> "Currently, it fits our needs without breaking the bank, but it looks like there is a lot of untapped potential in the..."

[See full review](https://www.capterra.com/p/161845/Square-9/#Capterra___6313360)

JG

Janine G.

Director of HR

> "Most of the cons are related to how our IT department has implemented the solution. "

[See full review](https://www.capterra.com/p/161845/Square-9/#Capterra___4840974)

KL

Karen L.

Accounts Payable - Agronomy

> "I also like the fact that it finds duplicate invoices so reducing accidental duplicate payments."

[See full review](https://www.capterra.com/p/161845/Square-9/#Capterra___6562702)

KL

Kathie L.

Corp. Finance Mgr

> "Integration when purchasing a new scanner was not all that easy"

[See full review](https://www.capterra.com/p/161845/Square-9/#Capterra___4928308)

AF

Ashley F.

Administrative Assistant

> "Overall, Square 9 has been a welcome addition to our office, helping us organize large volumes of data which is easily..."

[See full review](https://www.capterra.com/p/161845/Square-9/#Capterra___6580430)

TD

Tammi D.

Assistant to CFO

> "The time it takes to "pull" up the document is frustrating. "

[See full review](https://www.capterra.com/p/161845/Square-9/#Capterra___4980346)

CM

Candace M.

Administrative Assistant

> "Square 9 offers a comprehensive and scalable solution for modern document management needs."

[See full review](https://www.capterra.com/p/161845/Square-9/#Capterra___6294120)

JB

Jennifer B.

VP; Information Technology

> "There are some hurdles when it comes to JSON, etc. when you have not had experience with the language. "

[See full review](https://www.capterra.com/p/161845/Square-9/#Capterra___4761528)

GS

Gisele S.

Manager

> "The system is easy to use and access, and the AI feature is a plus."

[See full review](https://www.capterra.com/p/161845/Square-9/#Capterra___7102240)

LR

Liliana R.

HR Support Specialist

> "Even though the product is easy to use, it's not fit for employee files."

[See full review](https://www.capterra.com/p/161845/Square-9/#Capterra___4854128)

VR

Verified Reviewer

Administrative Clerk

> "This software is great value for money and the customer support is excellent"

[See full review](https://www.capterra.com/p/161845/Square-9/#Capterra___7085194)

MM

Matthew M.

IT Manager

> "Things happen, stuff may not be configured correctly, etc."

[See full review](https://www.capterra.com/p/161845/Square-9/#Capterra___4781550)

MG

Melissa G.

Lead IT Support Specialist

> "I like that Square 9 can not only store our documents and separate them into convenient archive folders, but we also..."

[See full review](https://www.capterra.com/p/161845/Square-9/#Capterra___5036625)

LR

Liliana R.

HR Support Specialist

> "It does not provide like subfolders."

[See full review](https://www.capterra.com/p/161845/Square-9/#Capterra___4854128)

TR

Tom R.

IT Director.

> "Creation if workflow automation makes us very productive."

[See full review](https://www.capterra.com/p/161845/Square-9/#Capterra___6837255)

LR

Liliana R.

HR Support Specialist

> "The files themselves are not easy to manage or find the documents easily."

[See full review](https://www.capterra.com/p/161845/Square-9/#Capterra___4854128)

EP

Ela P.

Financial Controller

> "We have saved money and time by utilizing Sqaure9 software for our Accounts Payable System and streamlined a lot of..."

[See full review](https://www.capterra.com/p/161845/Square-9/#Capterra___4768475)

Adrian A.

Dir of IT

> "Server sometimes crashes / administration"

[See full review](https://www.capterra.com/p/161845/Square-9/#Capterra___4980765)

RS

Rita S.

System Analyst

> "It's very interactive and allows for the user to follow along with the tutorials"

[See full review](https://www.capterra.com/p/161845/Square-9/#Capterra___6717462)

KK

Kristen K.

Accounts Payable/ Business Analyst

> "It seems to lag a bit at times."

[See full review](https://www.capterra.com/p/161845/Square-9/#Capterra___4936585)

MJ

Melinda J.

Executive Coordinator

> "Square 9 allows us to easily access our accounts payable checks and accompanying invoices."

[See full review](https://www.capterra.com/p/161845/Square-9/#Capterra___4863147)

CD

Caladonia D.

Office Manager

> "Honestly, it can be a bit intimidating. "

[See full review](https://www.capterra.com/p/161845/Square-9/#Capterra___5074418)

FA

Frank A.

IT Production Support Lead

> "They're a good team to work with."

[See full review](https://www.capterra.com/p/161845/Square-9/#Capterra___7091398)

TJ

Tracey J.

Administrative

> "I really can't think of an issue that I dislike."

[See full review](https://www.capterra.com/p/161845/Square-9/#Capterra___4980601)

DS

Deneen S.

HR Manager

> "The Square 9 system itself is laid out efficiently and stays up to date/modern."

[See full review](https://www.capterra.com/p/161845/Square-9/#Capterra___6593233)

KK

Kristin K.

Finance and Admin Assistant

> "Can't think of any issues. "

[See full review](https://www.capterra.com/p/161845/Square-9/#Capterra___4988838)

KP

Kim P.

Director of Communications

> "It also has allowed us to implement district-wide procedures across all of our buildings that we were not able to do so in..."

[See full review](https://www.capterra.com/p/161845/Square-9/#Capterra___4980270)

CB

Chris B.

IT

> "Cocky and conceded staff, poorly written code, support unable to provide help for the simplest things."

[See full review](https://www.capterra.com/p/161845/Square-9/#Capterra___3167887)

[View Reviews](https://www.capterra.com/p/161845/Square-9/reviews/)

JH

Jeff H.

Account Executive

> "I’m able to personalize notes to send to my clients and their signers, and it also integrates with our Salesforce for less administrative clicking through as deals progress to..."

[See full review](https://www.capterra.com/p/121506/Docusign/#Capterra___7071065)

TW

Tisha W.

Health Services Coordinator

> "While DocuSign offers functionality for signing documents, allowing document editing, and a strong notification system, the support is somewhat unavailable when you need it."

[See full review](https://www.capterra.com/p/121506/Docusign/#Capterra___7104830)

RS

Ryan S.

Director of Planning

> "It’s reliable, intuitive, and saves significant time by simplifying document sending, signing, and tracking, especially when working with clients or multiple parties."

[See full review](https://www.capterra.com/p/121506/Docusign/#Capterra___7097209)

MD

Milena D.

RA

> "Their website and customer support give conflicting information about refunds, and they automatically renewed my subscription without any prior notice or clear warning. When I..."

[See full review](https://www.capterra.com/p/121506/Docusign/#SoftwareAdvice___7036771)

Kristl K.

Sr Customer Service Representative

> "It makes document management so simple and fast, letting me securely sign my signature across any device seamlessly with real-time tracking."

[See full review](https://www.capterra.com/p/121506/Docusign/#Capterra___7093495)

LG

Lauren G.

Office Manager

> "The only difficult thing I have found with the software is that if the email is sent to an individual who needs sig, that person cannot forward it to anyone else for review or the..."

[See full review](https://www.capterra.com/p/121506/Docusign/#Capterra___7116735)

JM

Jasmin M.

Accounting Assistant

> "It’s intuitive, saves a lot of time, and provides secure, legally binding signatures. While some advanced features take a bit of getting used to, it has greatly streamlined the..."

[See full review](https://www.capterra.com/p/121506/Docusign/#Capterra___7108460)

Ruben a F.

Owner

> "The pricing can get a little expensive if you need to send a lot of documents, and sometimes the setup for sending documents can feel a bit confusing the first time."

[See full review](https://www.capterra.com/p/121506/Docusign/#Capterra___7109236)

Beth A.

Founder and Senior Copywriter

> "I definitely prefer Docusign to other documentation signing programmes for the simplicity, the reliability (I've been using it for over ten years and its not let me down) and how..."

[See full review](https://www.capterra.com/p/121506/Docusign/#Capterra___7084568)

CS

Charles S.

Managing Director

> "My main pain point is that whilst you can link Google Drive, it only allows you to access My Drive documents and not ones on a shared drive."

[See full review](https://www.capterra.com/p/121506/Docusign/#Capterra___6854982)

VD

Valerie D.

Director of Finance and Legal Compliance

> "I appreciate the drag and drop features and the ability to easily combine different file types into one package for signing without changing them to PDFs first."

[See full review](https://www.capterra.com/p/121506/Docusign/#Capterra___7109470)

Hallye N.

Owner

> "It can only hold information for so long and the links expire quickly when sharing documents via the software."

[See full review](https://www.capterra.com/p/121506/Docusign/#Capterra___7109841)

Kartikeya G.

Property Manager

> "We at Minikaal Corporation have been using DocuSign since 2019 primarily for residential lease agreements and real estate contracts, and it has become a core part of our document..."

[See full review](https://www.capterra.com/p/121506/Docusign/#Capterra___7110544)

VR

Verified Reviewer

Patient Financial Navigator

> "The overall cost of using DocuSign can feel relatively high, especially for individuals or smaller teams who may only need basic features and could find the pricing difficult to..."

[See full review](https://www.capterra.com/p/121506/Docusign/#Capterra___7101727)

Kartikeya G.

Property Manager

> "The platform is reliable, widely accepted in our industry, and makes it easy to get multiple parties to review and sign documents from anywhere, which saves time and eliminates..."

[See full review](https://www.capterra.com/p/121506/Docusign/#Capterra___7110544)

VR

Verified Reviewer

Product owner

> "Features locked behind upgrades e.g., advanced templates feel like constant upselling, eroding value"

[See full review](https://www.capterra.com/p/121506/Docusign/#Capterra___7104574)

KC

Kelli C.

Secretary

> "It keeps everything in one place, the tracking and reporting features help me follow up quickly, and I don’t have to worry about losing documents or waiting forever for signatures."

[See full review](https://www.capterra.com/p/121506/Docusign/#Capterra___7056315)

VR

Verified Reviewer

Vice President

> "Sometimes there are issues where it may not notify me via email when a signature was completed and instead shows it as viewed."

[See full review](https://www.capterra.com/p/121506/Docusign/#Capterra___7060122)

VR

Verified Reviewer

Territory Account Executive

> "Most of our clients are all over the world and we only meet virtually, and that’s where DocuSign has provided the most value for me and my team, signing and managing documents and..."

[See full review](https://www.capterra.com/p/121506/Docusign/#Capterra___7043493)

VR

Verified Reviewer

President

> "Some parts of the setup and customization process can feel a little confusing at first, especially for more advanced workflows."

[See full review](https://www.capterra.com/p/121506/Docusign/#Capterra___7117469)

Lacretia H.

OWNER

> "It has streamlined the way I handle contracts, agreements, and important documents, making processes faster, more professional, and far more efficient."

[See full review](https://www.capterra.com/p/121506/Docusign/#Capterra___7072800)

JM

Jocelyn M.

Partner

> "The price is really expensive per envelope that is sent. If you are sending a lot of envelopes on the daily it can pile up pretty fast."

[See full review](https://www.capterra.com/p/121506/Docusign/#Capterra___7105584)

BA

BISHNU A.

Project Engineer

> "In a project management, where document flow is high and you have to be involved with multiple parties, this act as a major tool in time saving and quick decision."

[See full review](https://www.capterra.com/p/121506/Docusign/#Capterra___7085285)

Beth A.

Founder and Senior Copywriter

> "Occasionally, I find it difficult to find the right part of the website for signing documentation with just one signer."

[See full review](https://www.capterra.com/p/121506/Docusign/#Capterra___7084568)

Ravi V.

QA

> "It is one of the nice tools to get your contracts or other similar documents signed remotely, like employee joining contracts or lease documents."

[See full review](https://www.capterra.com/p/121506/Docusign/#Capterra___7069259)

SJ

Stefanny J.

Project Manager

> "Branding options are basic (logo + accent color only) and template editing lacks the drag-and-drop freedom offered by newer rivals."

[See full review](https://www.capterra.com/p/121506/Docusign/#Capterra___6847267)

VR

Verified Reviewer

Account Executive

> "It feels secure and professional, which builds trust, and once documents are sent, the tracking and reminders make it easy to keep deals moving without manual follow-ups."

[See full review](https://www.capterra.com/p/121506/Docusign/#Capterra___7085644)

VR

Verified Reviewer

Advisor

> "When a client fails authorization, sometimes there are issues resending the forms without completely starting over."

[See full review](https://www.capterra.com/p/121506/Docusign/#Capterra___7059372)

EF

Enamul F.

Civil Engineer

> "Its interface is intuitive, allowing users to navigate and complete tasks efficiently, minimizing the learning curve and maximizing productivity."

[See full review](https://www.capterra.com/p/121506/Docusign/#Capterra___7047905)

JJ

Jarvis J.

Owner

> "Having to sign into my account to retrieve a document that was signed a while ago can be a bit cumbersome. "

[See full review](https://www.capterra.com/p/121506/Docusign/#Capterra___7113345)

MND

Mamute Nicholas D.

Sales and Marketing Specialist

> "I cherish the bulk send capability of Docusign, it makes it easy to distribute and send documents such as marketing contracts, sales commissions, customer notifications etc to..."

[See full review](https://www.capterra.com/p/121506/Docusign/#Capterra___6769888)

VR

Verified Reviewer

Registered Dietitian

> "Also, occasionally the interface can feel slightly confusing when managing multiple documents or envelopes."

[See full review](https://www.capterra.com/p/121506/Docusign/#Capterra___7108480)

EM

Edward M.

General Manager

> "DocuSign is an intergal part of our contract process and it offers a robust, modern architecture, built upon a solid history of agreement managment and signature processing."

[See full review](https://www.capterra.com/p/121506/Docusign/#Capterra___6804000)

HW

Harry W.

Deal Strategy

> "My only complaint about docusign is not having the ability to attach other people as a sender."

[See full review](https://www.capterra.com/p/121506/Docusign/#Capterra___7062841)

MC

Mario C.

SMB Renewals Account Manager

> "Docusign also provide realtime document status updates, alerts and notifications that help keep my team and clients on the loop, reducing delayed approvals."

[See full review](https://www.capterra.com/p/121506/Docusign/#Capterra___6831011)

OA

Odukunle A.

Advance mental health staff

> "The signature box was such a huge problem for most clients and strange thing is if there was a problem and you need to rectify it seems impossible."

[See full review](https://www.capterra.com/p/121506/Docusign/#Capterra___7036342)

EM

Edward M.

General Manager

> "DocuSign has significantly improved our ability to manage contracts, communicate agreement processes & steps to clients, and ensure all parties are notified as the document is..."

[See full review](https://www.capterra.com/p/121506/Docusign/#Capterra___6804000)

MB

Melissa B.

AVP Human Resources

> "Sometimes we encounter errors when customers have to sign documents that are over a hundred pages."

[See full review](https://www.capterra.com/p/121506/Docusign/#Capterra___7036903)

VR

Verified Reviewer

Account Executive

> "It consistently speeds up contract turnaround, improves buyer experience, and reduces deal friction, making it easier to close business efficiently and at scale."

[See full review](https://www.capterra.com/p/121506/Docusign/#Capterra___7074635)

VR

Verified Reviewer

Athlete and marketing consultant

> "It can be cumbersome to locate signed files for the signer’s record."

[See full review](https://www.capterra.com/p/121506/Docusign/#Capterra___7018470)

PS

Pereira S.

Informatics Engineer

> "It allow us to save repeatable information into reusable templates which help streamline our signing process and enhance efficiency in managing our complex workflows."

[See full review](https://www.capterra.com/p/121506/Docusign/#Capterra___6777491)

RF

Robert F.

Sales Representative

> "The downside is the emails often getting on spam we are obliged to resend or ask for verifications ."

[See full review](https://www.capterra.com/p/121506/Docusign/#Capterra___7060894)

VR

Verified Reviewer

Account Executive

> "The signing experience is straightforward for recipients, works well across devices, and removes the need for printing, scanning, or chasing paperwork."

[See full review](https://www.capterra.com/p/121506/Docusign/#Capterra___7085644)

VC

Valery C.

Intern

> "There isn’t much that I didn’t really like about it, but the interface should include the basic templates to be attractive to new customers."

[See full review](https://www.capterra.com/p/121506/Docusign/#Capterra___7028221)

NdM

N'dea M.

Human Resources Technician

> "My organization is in the process of an ERP implementation and Docusign is one of the many programs we are able to integrate into the new system."

[See full review](https://www.capterra.com/p/121506/Docusign/#Capterra___7020861)

Joe R.

IT director

> "The only thing I came across was a couple of times where it was not sending notifications that a document has been signed"

[See full review](https://www.capterra.com/p/121506/Docusign/#Capterra___7036580)

MH

Mark H.

Operations Manager

> "Docusign is among the important tools that our company uses for e-signatures for documents including approving contracts and billing payments."

[See full review](https://www.capterra.com/p/121506/Docusign/#Capterra___6829597)

FG

Fredrik G.

System Engineer

> "Their plan and pricing structure is also very complicated and hard to manage what is correct for us."

[See full review](https://www.capterra.com/p/121506/Docusign/#Capterra___7052425)

KM

Karen M.

Managing Editor

> "Docusign makes it very easy to send, sign, and manage documents online, which is a lifesaver for handling contracts and forms remotely."

[See full review](https://www.capterra.com/p/121506/Docusign/#Capterra___7044020)

VK

Vatsal K.

Software Engineer Intern

> "Their phone app isn't as friendly to use as their desktop website and some features have conflicting names which is sometimes confusing."

[See full review](https://www.capterra.com/p/121506/Docusign/#Capterra___7053681)

OU

Owen U.

IT information Security analyst

> "Its intuitive interface and extensive integrations simplify workflow automation, while compliance with standards like ISO 27001 and GDPR ensures data protection. While the pricing..."

[See full review](https://www.capterra.com/p/121506/Docusign/#Capterra___6834951)

KS

Keykhosrow S.

Broker

> "I was charged 3 times for the same account and customer service does not have phone (only email) and after 2 week still have not solve the problem."

[See full review](https://www.capterra.com/p/121506/Docusign/#Capterra___6768984)

VR

Verified Reviewer

Head Enterprise Sales

> "The smooth flow and Integration into CPQ in Salesforce enables reps to live in one place vs another system."

[See full review](https://www.capterra.com/p/121506/Docusign/#Capterra___7062381)

Nathaniel C.

Account Executive

> "Also, some advanced features are locked behind higher tiers, which may be overkill unless you're a large enterprise."

[See full review](https://www.capterra.com/p/121506/Docusign/#Capterra___7085290)

PS

Pereira S.

Informatics Engineer

> "We really love having Docusign on board because it ensures that electronic signatures are legally binding and secure, providing the same level of validation as handwritten..."

[See full review](https://www.capterra.com/p/121506/Docusign/#Capterra___6777491)

VR

Verified Reviewer

Conference Center Manager

> "so I can't keep a templet I have to upload a new pdf everytime I send a new contract."

[See full review](https://www.capterra.com/p/121506/Docusign/#Capterra___7108191)

Kevin J.

Operations Project Coordinator

> "DocuSign has offered me the simplest digital documents signing experience making it possible to quickly sign all documents that needs my signature."

[See full review](https://www.capterra.com/p/121506/Docusign/#Capterra___6790068)

SF

Syed F.

Software Engineer

> "The cost can be high for small businesses or individuals, particularly if you require advanced features such as bulk sending or integrations. While you can use the mobile app too,..."

[See full review](https://www.capterra.com/p/121506/Docusign/#Capterra___6701345)

Katina Randi G.

Nurse

> "DocuSign document management tools helps keep documents that are to be signed well organized making it easy to know which ones has been signed already and which ones are pending."

[See full review](https://www.capterra.com/p/121506/Docusign/#Capterra___6779728)

TH

Tracey H.

MCA

> "It is slow to load, everytime I open a form in the rooms version I have to wait for the document to load and it seems to take longer than other programs."

[See full review](https://www.capterra.com/p/121506/Docusign/#Capterra___6861668)

JH

Jeffrey H.

Billing

> "At our medical facility, we chose DocuSign for its strong security, encryption, and legally binding signatures—critical for handling sensitive patient documents."

[See full review](https://www.capterra.com/p/121506/Docusign/#Capterra___6789919)

BN

Britt N.

Archival Producer

> "I don't like how you can't get back into the document sometimes after both parties signed, until the owner sends the finalized agreement."

[See full review](https://www.capterra.com/p/121506/Docusign/#Capterra___6762805)

RL

Ramona L.

AE

> "It’s a straightforward and secure way to manage documents that require signatures, saving a huge amount of time compared to traditional methods."

[See full review](https://www.capterra.com/p/121506/Docusign/#Capterra___7048895)

NdM

N'dea M.

Human Resources Technician

> "Some Cons to Docusign in comparison to other platforms that are alike, the features are not as advanced as I would."

[See full review](https://www.capterra.com/p/121506/Docusign/#Capterra___7020861)

Ahinoam M.

Licensed Insurance Agent

> "Overall, my experience with DocuSign has been smooth and efficient—signing, sending, and managing documents is quick, secure, and straightforward, making it a reliable tool for..."

[See full review](https://www.capterra.com/p/121506/Docusign/#Capterra___7075091)

PG

Patricia G.

Customer Service Lead

> "For the number of envelopes that we actually use per month, it's expensive."

[See full review](https://www.capterra.com/p/121506/Docusign/#Capterra___7076466)

JG

Jessica G.

Realtor

> "I like the ease of use and document management with Docusign, it is especially helpful with clients who have contracts for new construction homes being built that require..."

[See full review](https://www.capterra.com/p/121506/Docusign/#Capterra___7064957)

SW

Sabrina W.

Staff Contract Administrator

> "Document not editable after submission. Although the document is sent as a PDF corrections cannot be made requiring the document envelope to be canceled/deleted and the process to..."

[See full review](https://www.capterra.com/p/121506/Docusign/#Capterra___6515574)

TW

Tisha W.

Health Services Coordinator

> "The best of DocuSign is ability to notify you when someone has to sign or when you sign a document."

[See full review](https://www.capterra.com/p/121506/Docusign/#Capterra___7104830)

VR

Verified Reviewer

President

> "Pricing can also be a drawback for smaller businesses or individuals who only need occasional use."

[See full review](https://www.capterra.com/p/121506/Docusign/#Capterra___7117469)

SH

Suhail H.

QA Member

> "I like how quick and secure DocuSign is for signing off on quality reports, as well as the templates it offers, which save me from expending time on repetitive things."

[See full review](https://www.capterra.com/p/121506/Docusign/#Capterra___6772173)

BC

Betty C.

Owner

> "Some features are a little cumbersome such as I’m unsure why there are two places to assign fields to the signer, and the price is expensive."

[See full review](https://www.capterra.com/p/121506/Docusign/#Capterra___6843834)

MW

Melissa W.

Hospital Administrator

> "Docusign simplifies the process of having multiple parties sign paperwork and streamlines our processes."

[See full review](https://www.capterra.com/p/121506/Docusign/#Capterra___7062059)

BS

Bruce S.

Programme Manager

> "We only have 10 people who create documents using this but around 200 who need to sign and it makes it expensive."

[See full review](https://www.capterra.com/p/121506/Docusign/#Capterra___6886982)

Katina Randi G.

Nurse

> "DocuSign helps me to sign and share signed documents in bulk which is a really useful thing when i have loads of documents to sign."

[See full review](https://www.capterra.com/p/121506/Docusign/#Capterra___6779728)

SF

Sergi F.

Sales Compensation Analyst

> "We used to wait days for people to print, sign, and scan."

[See full review](https://www.capterra.com/p/121506/Docusign/#Capterra___7067870)

TW

Tabatha W.

Nursing Manager

> "Overall, DocuSign has been a reliable and efficient e-signature solution that makes managing documents effortless and saves a lot of time."

[See full review](https://www.capterra.com/p/121506/Docusign/#Capterra___7084085)

KW

Kate W.

Office Manager

> "I just thought the pricing structure was too high with limited options for users who need a cheap form and maybe don’t use it all the time."

[See full review](https://www.capterra.com/p/121506/Docusign/#Capterra___6858311)

Kevin J.

Operations Project Coordinator

> "It allowed me to setup a reusable electronic signature making it easy and fast to add a signature to a document."

[See full review](https://www.capterra.com/p/121506/Docusign/#Capterra___6790068)

TE

Taya E.

Medical Assistant

> "I don't have many cons with using Docusign, but sometimes there is difficulty trying to edit or add onto the document after it has been uploaded."

[See full review](https://www.capterra.com/p/121506/Docusign/#Capterra___6810078)

[View Reviews](https://www.capterra.com/p/121506/Docusign/reviews/)

## User interface

4.50 (141)

4.74 (9,256)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Access Controls/Permissions

207

Important

Access Expiration Management

150

Important

Activity Dashboard

120

Important

Square 9

Top features

44/47

-   Access Controls/Permissions
-   Access Expiration Management
-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   Annotations
-   API
-   Approval Process Control
-   Archiving & Retention
-   Audit Trail
-   Collaboration Tools
-   Commenting/Notes
-   Compliance Tracking
-   Content Management
-   Customizable Branding
-   Customizable Templates
-   Data Import/Export
-   Document Automation
-   Document Capture
-   Document Classification
-   Document Editing
-   Document Generation
-   Document Review
-   Document Storage
-   Drag & Drop
-   Electronic Signature
-   Email Management
-   File Conversion
-   File Recovery
-   File Sharing
-   Forms Management
-   Full Text Search
-   Generative AI
-   Metadata Extraction
-   Mobile Access
-   Offline Access
-   Optical Character Recognition
-   Reporting & Statistics
-   Search/Filter
-   Secure Data Storage
-   SSL Security
-   Tagging
-   Task Management
-   Third-Party Integrations
-   Version Control
-   Workflow Management

[See all features](https://www.capterra.com/p/161845/Square-9/#features)

Docusign

34/47

-   Access Controls/Permissions
-   Access Expiration Management
-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   Annotations
-   API
-   Approval Process Control
-   Archiving & Retention
-   Audit Trail
-   Collaboration Tools
-   Commenting/Notes
-   Compliance Tracking
-   Content Management
-   Customizable Branding
-   Customizable Templates
-   Data Import/Export
-   Document Automation
-   Document Capture
-   Document Classification
-   Document Editing
-   Document Generation
-   Document Review
-   Document Storage
-   Drag & Drop
-   Electronic Signature
-   Email Management
-   File Conversion
-   File Recovery
-   File Sharing
-   Forms Management
-   Full Text Search
-   Generative AI
-   Metadata Extraction
-   Mobile Access
-   Offline Access
-   Optical Character Recognition
-   Reporting & Statistics
-   Search/Filter
-   Secure Data Storage
-   SSL Security
-   Tagging
-   Task Management
-   Third-Party Integrations
-   Version Control
-   Workflow Management

[See all features](https://www.capterra.com/p/121506/Docusign/#features)

### Recognition

No recognitions have been awarded to Square 9

No recognitions have been awarded to Docusign

### Deployment & support

Square 9

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Docusign

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Square 9

-   By Square 9 Softworks
-   Located in United States
-   Founded in 2001

Docusign

-   By Docusign
-   Located in United States
-   Founded in 2004

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