# Docusign vs Dropbox Sign: Features and Cost Comparison 2026 | Capterra

> Docusign vs Dropbox Sign: Which digital signature tool is right for you? Dive into our detailed comparison of their features, costs, and user experience to make your decision.

Source: https://www.capterra.com/compare/121506-144797/Docusign-vs-HelloSign

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# Docusign vs Dropbox Sign Features and Cost Comparison

Last updated March 17th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

DocusignDropbox Sign2/4 selected

[Docusign](https://www.capterra.com/p/121506/Docusign/)[4.7 (9256)](https://www.capterra.com/p/121506/Docusign/reviews/)

[Dropbox Sign](https://www.capterra.com/p/144797/HelloSign/)[4.7 (1446)](https://www.capterra.com/p/144797/HelloSign/reviews/)

[## Docusign](https://www.capterra.com/p/121506/Docusign/)[4.7 (9256)](https://www.capterra.com/p/121506/Docusign/reviews/)

[## Dropbox Sign](https://www.capterra.com/p/144797/HelloSign/)[4.7 (1446)](https://www.capterra.com/p/144797/HelloSign/reviews/)

Starting Price

$15.00/month

Starting Price

$15.00/month

Value-for-Money

4.5

Functionality

4.7

Ease of Use

4.7

Customer Service

4.5

Starting Price

$20.00/month

Starting Price

$20.00/month

Value-for-Money

4.6

Functionality

4.6

Ease of Use

4.7

Customer Service

4.5

Reviews Sentiment

Based on [9,256 reviews](https://www.capterra.com/p/121506/Docusign/reviews/)

Positive

8,960

Neutral

225

Negative

71

Positive

8,960

Neutral

225

Negative

71

Reviews Sentiment

Based on [1,446 reviews](https://www.capterra.com/p/144797/HelloSign/reviews/)

Positive

1,388

Neutral

43

Negative

15

Positive

1,388

Neutral

43

Negative

15

Best for (according to reviews)

-   **Business size**: Small businesses account for 66% of reviews (5,980), demonstrating broad uptake among this segment compared to enterprises (17%) and midsize businesses (14%).
-   **Industry**: Real estate, computer software, and IT/services collectively represent 17% of reviews, indicating usage across diverse sectors with no single industry predominating.
-   **Use cases**: Digital signature leads with 91% of reviews, followed by contract management (31%) and document management (17%), highlighting a focus on secure document workflows.

Best for (according to reviews)

-   **Business size**: Small businesses account for 86% of reviews (1252), indicating strong adoption among this segment.
-   **Industry**: Real estate, marketing & advertising, and financial services collectively represent 18% of reviews, showing diverse industry usage.
-   **Use cases**: Digital signature is cited in 100% of reviews (1169), highlighting its primary role in secure document signing.

## Reviewer verdict

Docusign

Docusign users find it best for organizations needing comprehensive digital signature features, secure authentication options, and customizable workflows, especially when handling complex, multi-party agreements. Reviewers value its integration with tools like Google Drive and Google Docs, citing its reliability for legal compliance and remote signing, though they mention the higher cost and some document management issues as drawbacks.

Dropbox Sign

Dropbox Sign users consider it ideal for those prioritizing ease of use, affordability, and mobile-friendly signing, particularly for small businesses or individuals with straightforward document workflows. Reviewers highlight its user-friendly interface, convenient Google Drive integration, and cost-effective plans, noting that while it streamlines basic signing tasks, they sometimes encounter limitations with templates and customization.

## Features comparison

When comparing Docusign and Dropbox Sign in the digital signature space, it's important to look beyond price and assess the specific features each one offers. This ensures that the choice you make aligns with your needs and prevents unnecessary costs. Here's a look at some key factors to consider and how these options compare. \[[1](#source-item-1)\]

Key features rated by users

Features selected based on 50,519 reviews from Digital Signature users.  
about the Fit Score methodology.

Fit Score methodology

To calculate the Fit Score, our proprietary methodology factors in the following:

  

-   The importance level for each feature. By default, this is determined by user reviews. They can rate a feature Critical, High, Low, or Not Used.
-   Feedback from real users on how the product performs for each key feature, derived from verified user reviews and ratings.

  

Please note:

  

-   To calculate the Fit Score, the number of reviews for those features and the actual rating carry the same weight. You might see that, in some cases, even though the ratings are the same, we still determine a winner because it had more reviews.
-   If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation.

Docusign

93%Fit

Feature ratings

Electronic Signature

4.9

Multi-Party Signing

4.7

Authentication

4.7

Mobile Signature Capture

4.7

Dropbox Sign

86%Fit

High performer

Feature ratings

Electronic Signature

4.9

Multi-Party Signing

4.8

Authentication

4.7

Mobile Signature Capture

4.7

Electronic Signature

4.9 (3078)

4.9 (1018)

Reviewers appreciate DocuSign's electronic signature feature for its convenience, speed, and legal compliance. They find it simplifies obtaining signatures, reduces the need for physical paperwork, and allows for remote signing, which they say is especially useful during the pandemic. Users also value the ability to save and reuse signatures, saying that it makes the process more efficient. However, some users mention issues with banks not accepting electronic signatures and the need for recipients to purchase the software. Meanwhile, Dropbox Sign users highlight the ease of use and convenience of electronic signatures, especially for mobile signing. They appreciate the notification feature when contracts are viewed and the ability to sign documents from anywhere. Some users, however, report issues with mobile signature setup and occasional bugs. Overall, users find DocuSign's electronic signature feature reliable and efficient, while Dropbox Sign is praised for its user-friendly interface and mobile capabilities.

Multi-Party Signing

4.7 (2214)

4.8 (869)

DocuSign users value the multi-party signing feature for its ability to handle complex signing workflows, saying that it allows multiple parties to sign documents from different locations. They appreciate the option to set signing orders and the convenience of having all signatures in one document. However, some users find the process inefficient and wish for simultaneous signing capabilities. Dropbox Sign users also appreciate the multi-party signing feature, noting its ease of use and the ability to set signing orders. They find it saves time and simplifies the process of obtaining multiple signatures. Some users, however, mention confusion when multiple signers are involved and the need for more customization options. In general, users find DocuSign's multi-party signing feature robust and secure, while Dropbox Sign is noted for its simplicity and efficiency.

Authentication

4.7 (1929)

4.7 (765)

DocuSign users appreciate the various authentication methods available, such as access codes, SMS verification, and knowledge-based authentication, which they say ensure the security and integrity of the signing process. They find it crucial for legal compliance and protecting sensitive documents. Some users, however, mention challenges with tracking signatures and the need for a high-priced business plan for certain authentication features. Dropbox Sign users also value the authentication feature, highlighting its importance for legal and audit purposes. They appreciate the inclusion of IP tracking and the ability to verify signatures. Some users, however, find the frequent sign-in requirements and symbol selection process annoying. Overall, users find DocuSign's authentication feature comprehensive and secure, while Dropbox Sign is praised for its solid security features and ease of use.

Mobile Signature Capture

4.7 (1855)

4.7 (737)

DocuSign users find the mobile signature capture feature convenient and efficient, saying that it allows them to sign documents on the go from any device. They appreciate the ability to save and reuse signatures, saying that it makes the process faster and more flexible. Some users, however, mention difficulties with reading long documents on small screens and occasional issues with the mobile app. Dropbox Sign users also value the mobile signature capture feature, noting its importance for clients who are always on the go. They find it a huge time saver and appreciate the ability to sign documents from any device. Some users, however, report issues with the app freezing and difficulties with spanning documents to enter fields. Overall, users find DocuSign's mobile signature capture feature reliable and user-friendly, while Dropbox Sign is praised for its convenience and accessibility.

## Pricing comparison

### Starting prices

Docusign

$15.00

Flat Rate

(Per Month)

Free Trial

Free Version

[View pricing plans](https://www.capterra.com/p/121506/Docusign/pricing/)

Dropbox Sign

$20.00

Flat Rate

(Per Month)

Free Trial

Free Version

[View pricing plans](https://www.capterra.com/p/144797/HelloSign/pricing/)

### Value-for-money analysis

4.5 (9256)

4.6 (1446)

A comparison of how reviewers evaluate the value for money provided by both Docusign and Dropbox Sign indicates that Docusign reviewers find it offers comprehensive features and strong integration capabilities, while Dropbox Sign reviewers appreciate its affordability and the availability of a free version. Reviewers find that Docusign simplifies the document signing process, saves time, and reduces costs associated with printing and postage. They appreciate its secure and user-friendly platform, which integrates well with other systems. However, some users mention that Docusign can be expensive, especially for small businesses or those with limited signing needs. They also note that certain features are only available in higher-priced plans, which can be a drawback. When it comes to Dropbox Sign, reviewers appreciate its cost-effectiveness and the availability of a free version, which they find useful for small businesses and individuals with occasional signing needs. They also value its integration with other applications and the discounts offered to non-profits. However, some users feel that the pricing can be high for frequent use, and they mention occasional issues with customer support and billing practices.

## Integrations

Popular Integrations

Compare available integrations between Docusign and Dropbox Sign.

### Google Docs

Docusign

Dropbox Sign

### HubSpot CRM

Docusign

Dropbox Sign

### OneDrive

Docusign

Dropbox Sign

### Box

Docusign

Dropbox Sign

### Google Drive

Docusign

Dropbox Sign

### Dropbox Business

Docusign

Dropbox Sign

### Zapier

Docusign

Dropbox Sign

### Salesforce Sales Cloud

Docusign

Dropbox Sign

Total Integrations

23

Google Drive

Users mention that DocuSign integrates seamlessly with Google Drive, which they say helps in storing, managing, and backing up signed documents efficiently in cloud-based folders.

Google Docs

Reviewers state that DocuSign works well with Google Docs, which they note allows easy drafting, sharing, and signing of documents, enhancing collaboration and streamlining workflows.

Docusign Integrations (23)

-   [Adobe Acrobat Reader](https://www.capterra.com/p/170833/Acrobat-Reader-DC/)
-   [Box](https://www.capterra.com/p/148766/Box/)
-   [Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/)
-   [Gmail](https://www.capterra.com/p/202338/Gmail/)
-   [Google Docs](https://www.capterra.com/p/160756/Google-Docs/)
-   [Google Drive](https://www.capterra.com/p/161425/Drive/)
-   [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)
-   [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)
-   [LSEG Risk Intelligence](https://www.capterra.com/p/185117/LSEG-Risk-Intelligence/)
-   [Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)
-   [Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)
-   [Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/)
-   [monday.com](https://www.capterra.com/p/147657/monday-com/)
-   [OneDrive](https://www.capterra.com/p/161304/OneDrive/)
-   [Quik!](https://www.capterra.com/p/80633/Quik-Forms/)
-   [Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/)
-   [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)
-   [SAP Ariba Contracts](https://www.capterra.com/p/87450/Ariba-Contract-Management/)
-   [ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)
-   [Stripe](https://www.capterra.com/p/123889/Stripe/)
-   [Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/)
-   [Zapier](https://www.capterra.com/p/130182/Zapier/)
-   [Zoom Events and Webinars](https://www.capterra.com/p/157062/Zoom-Video-Webinar/)

Total Integrations

18

Google Drive

Reviewers mention that integrating Google Drive with Dropbox Sign streamlines document management, citing that it simplifies uploading, sending, and storing signed agreements directly within Google Drive.

Dropbox Sign Integrations (18)

-   [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/)
-   [Box](https://www.capterra.com/p/148766/Box/)
-   [Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/)
-   [Evernote Teams](https://www.capterra.com/p/154969/Evernote-Business/)
-   [Gmail](https://www.capterra.com/p/202338/Gmail/)
-   [Google Docs](https://www.capterra.com/p/160756/Google-Docs/)
-   [Google Drive](https://www.capterra.com/p/161425/Drive/)
-   [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)
-   [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)
-   [Keap](https://www.capterra.com/p/76390/Infusionsoft/)
-   [OneDrive](https://www.capterra.com/p/161304/OneDrive/)
-   [Oracle CPQ](https://www.capterra.com/p/140937/Oracle-CPQ-Cloud/)
-   [Podio](https://www.capterra.com/p/128631/Podio/)
-   [QQCatalyst](https://www.capterra.com/p/36109/QQCatalyst/)
-   [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)
-   [Slack](https://www.capterra.com/p/135003/Slack/)
-   [Wufoo](https://www.capterra.com/p/224990/Wufoo/)
-   [Zapier](https://www.capterra.com/p/130182/Zapier/)

For each product, we show you the most common integrations according to our user reviews and analyze themes in what reviewers say to highlight what you need to know.

## How does the user experience compare on Docusign vs Dropbox Sign?

### Overall rating

4.7 (9256)

4.7 (1446)

### User interface

Docusign

Dropbox Sign

### Customer service and support

Docusign

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live rep)

Chat

Dropbox Sign

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live rep)

Chat

## What users say about the pros and cons of Docusign vs Dropbox Sign

These digital signature software solutions have been evaluated by verified reviewers on Capterra. Check out what real users say about Docusign and Dropbox Sign to find out which one would work best for your needs. Users appreciate Docusign for its efficient digital signing capabilities, noting that it simplifies processes like loan approvals and contract management. They also value its user-friendly interface, which can be customized to meet specific needs, and its reliable user access management. When it comes to Dropbox Sign, reviewers highlight its ease of document signing, mentioning its secure and verifiable processes. They also praise its competitive pricing and the convenience it offers for collecting client signatures, which they say speeds up workflows and reduces costs. As for the cons, Docusign users mention issues with document management, such as slow load times and occasional crashes. They also find its pricing to be high and issue management problematic. Meanwhile, Dropbox Sign users point out limitations with templates, difficulties in document management, and challenges with document sending, including customization and integration issues. \[[2](#source-item-2)\]

Pros

Docusign

JH

Jeff H

Account ExecutiveResearch, 1,001 - 5,000 employeesUsed the software for: 1-2 years.

“I’m able to personalize notes to send to my clients and their signers, and it also integrates with our Salesforce for less administrative clicking through as deals progress to final stages.“

December 30, 2025

RS

Ryan S

Director of PlanningFinancial Services, 2 - 10 employeesUsed the software for: More than 2 years.

“It’s reliable, intuitive, and saves significant time by simplifying document sending, signing, and tracking, especially when working with clients or multiple parties.“

February 17, 2026

Dropbox Sign

SB

Sunil B

Operation ManagerRetail, 2 - 10 employeesUsed the software for: 1-2 years.

“Overall, robust security feature protecting privacy, user friendly interface, and it’s ability to integrate with a lot of other programs make it a worthy option to consider!“

October 4, 2025

RH

Renee H

PrincipalReal Estate, 2 - 10 employeesUsed the software for: More than 2 years.

“I like the ease with which you are able to upload various documents and highlight specific places that require signature, initials, etc. Also, appreciate the fact that I can create a template for multiple uses and email the document from the platform. “

September 25, 2024

Cons

Docusign

TW

Tisha W

Health Services CoordinatorHospital & Health Care, 10,001+ employeesUsed the software for: Less than 6 months.

“While DocuSign offers functionality for signing documents, allowing document editing, and a strong notification system, the support is somewhat unavailable when you need it.“

March 1, 2026

MD

Milena D

RARetail, Self-employedUsed the software for: More than 2 years.

“Their website and customer support give conflicting information about refunds, and they automatically renewed my subscription without any prior notice or clear warning. When I tried to cancel, they refused to refund even though I reached out immediately.“

October 30, 2025

Dropbox Sign

AW

Ashli W

AdministratorEducation Management, 11 - 50 employeesUsed the software for: I used a free trial.

“Received one email Friday where I was referred to another department and haven't heard of anything since.“

December 20, 2025

AS

Ashley S

AttorneyLegal Services, 2 - 10 employeesUsed the software for: 1-2 years.

“This may be a drawback for firms emphasizing a highly branded, client-centric experience.“

May 13, 2025

* * *

Sources

1.  Our research team identified features from vendor websites based on their analysis of what users find valuable or expect from digital signature software. This list is not exhaustive. For additional features, refer to the vendor’s website.
    
2.  Review excerpts are passages extracted from longer reviews written by verified reviewers. We obtain these excerpts by applying an algorithm that considers factors including, but not limited to, length, topic coverage, and thematic relevance. Excerpts are evaluated for positive or negative sentiment and receive a sentiment score. They represent user opinion and do not represent the views of, nor constitute, an endorsement by Capterra or its affiliates. Excerpts are not edited for clarity or grammar.
    

* * *

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