# Compare Sprout Social vs Birdeye 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Birdeye and Sprout Social based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/121447-152997/Sprout-Social-vs-BirdEye

---

# Birdeye vs Sprout Social Features and Cost Comparison

Last updated April 15th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

BirdeyeSprout Social2/4 selected

[Birdeye](https://www.capterra.com/p/152997/BirdEye/)[4.7 (703)](https://www.capterra.com/p/152997/BirdEye/reviews/)

[Sprout Social](https://www.capterra.com/p/121447/Sprout-Social/)[4.4 (606)](https://www.capterra.com/p/121447/Sprout-Social/reviews/)

[## Birdeye](https://www.capterra.com/p/152997/BirdEye/)[4.7 (703)](https://www.capterra.com/p/152997/BirdEye/reviews/)

Starting Price

Contact vendor

Value-for-Money

4.5

Functionality

4.6

Ease of Use

4.7

Customer Service

4.6

Reviews Sentiment

Based on [703 reviews](#user-reviews)

Positive

661

Neutral

17

Negative

25

[## Sprout Social](https://www.capterra.com/p/121447/Sprout-Social/)[4.4 (606)](https://www.capterra.com/p/121447/Sprout-Social/reviews/)

Starting Price

$199.00/month

Value-for-Money

3.9

Functionality

4.2

Ease of Use

4.4

Customer Service

4.3

Reviews Sentiment

Based on [606 reviews](#user-reviews)

Positive

539

Neutral

48

Negative

19

What’s your intended use case?

## Summary

* * *

Key features rated by users

Features selected based on 2,136 reviews from reputation management software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

85%Fit

High performer

Feature ratings

Negative Feedback Management

4.6

Review Request

4.6

Review Monitoring

4.7

Response Management

4.6

Reporting/Analytics

4.5

64%Fit

Missing features

Not enough reviews

Feature ratings

Negative Feedback Management

5.0

Review Request

NA

Review Monitoring

\--

Response Management

4.8

Reporting/Analytics

4.5

User satisfaction

User satisfaction

4.7

User reviews[703](https://www.capterra.com/p/152997/BirdEye/reviews/)

Ease of use

4.7

Functionality

4.6

Value for money

4.5

Customer support

4.6

User satisfaction

4.4

User reviews[606](https://www.capterra.com/p/121447/Sprout-Social/reviews/)

Ease of use

4.4

Functionality

4.2

Value for money

3.9

Customer support

4.3

Price starts from

Price starts from

\--

-   Free version
-   Free trial

Price starts from

$199Per User, Per Month

-   Free version
-   Free trial

Best for

Best for

Birdeye is used by multi-location businesses, auto dealers, dental practices, financial services, healthcare, home services, legal firms, property managers, real estate, restaurants, and retailers.

Best for

Sprout helps agencies and businesses - both large and small - extract real business value out of social media through effective engagement, publishing, listening and analytics tools.

## User reviews

Pros & cons

GY

Ghiwa Y.

IT manager

> "It’s a powerful and reliable platform that makes reputation management easier, strengthens customer communication, and improves online visibility...."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___7052568)

IO

Isobella O.

Director

> "I received less than 10 reviews through Birdeye in the 5 months I was under contract, their system did not communicate with my booking system correctly..."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6424797)

EP

Eric P.

VP of Sales

> "The core product does exactly what we need to help us capture more online reviews, communicate virtual and capture actionable insights. As we've been a..."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6886015)

MM

Matt M.

Vice President

> "Clients could not use the system due to constant bugs, outages and downtime, along with confusion about how to access services within the system in..."

[See full review](https://www.capterra.com/p/152997/BirdEye/#SoftwareAdvice___6338185)

BH

Bradley H.

Senior Business Intelligence Analyst

> "It helps our organization have a strong online presence while monitoring customer reviews and providing an easy and efficient way to respond."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___7000111)

MR

Maura R.

Client Manager

> "For example, we have a client whose CRM is not compatible with Google and it is difficult to get names from them for reviews and can be quite tedious."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6814624)

JC

Julie C.

Owner

> "We appreciate the auto-review request setup which allows us to resolve potential issues when customers have complaints offline."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6887613)

CS

Cap S.

Receptionist

> "We lost some important templates and our phone number at one point, which meant we missed a lot of correspondence from patients."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6886026)

TQ

Thomas Q.

Digital Marketing Manager

> "This has produced significant results for client form generating positive reviews, to managing negative reviews, to responding to all reviews, to..."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6329099)

BD

Bobby D.

CEO

> "I know it can be very complicated with a lot of tickets coming in but the communication and time to correct issues is a little tough sometimes."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6820331)

SV

Sammi V.

Senior Client Manager

> "It's also nice to be able to handle everything in one place including making qr codes, responding to reviews, track reviews, etc."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6814630)

ST

Scott T.

President

> "After six months, we could no longer, in good conscience, allow our clients to continue using such a flawed system and attempted to terminate our..."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6338092)

SL

Susana L.

Director of strategy

> "The platform makes it easy to request and respond to reviews, monitor listings, and track performance—all in one place."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6814657)

CV

Clara V.

HR Coordinator

> "The reason we left was because of the price and a new marketing company we switched to. But it wasn’t worth leaving BirdEye."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___7123285)

LG

Lauren G.

Client Manager

> "It is very accurate with when the review requests get sent out, and especially though integration, makes the process seamless."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6832615)

EV

Ellie V.

Client Manager

> "The only bad thing about Birdeye is that is doesn't integrate with all CRM systems."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6822439)

GY

Ghiwa Y.

IT manager

> "I really liked how simple it was to collect, track, and respond to reviews across multiple channels."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___7052568)

KE

Katie E.

Buyer

> "When messaging a guest through the chat, pictures are slow to load."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6780445)

DV

Dimos V.

Leasing Director

> "Great product that helps our marketing and leasing teams understand what is going on at our properties."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___7000982)

EP

Eric P.

VP of Sales

> "However, we tried to work on some custom features that took much longer than expected."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6886015)

ML

Matthew L.

Property Manager

> "We are able to customize how/when we engage with our customers and it has been a delight to work with."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6885989)

JR

Jason R.

manger

> "The lack of customer service it seemed like you couldn't get a word and all they did was talk never really nothing listen"

[See full review](https://www.capterra.com/p/152997/BirdEye/#SoftwareAdvice___6831173)

CR

Camila R.

Case Manager

> "It expedites response times and provides them the security of having their CM available"

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___7007343)

HM

Hattie M.

Digital Marketing Strategy

> "I think it would be nice if some of the review sites that Birdeye monitors were more seamless in how we could respond ( TripAdvisor), and sometimes,..."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6133983)

MR

Maura R.

Client Manager

> "Some businesses like to send out the review requests themselves which can also be extremely advantageous for receiving reviews."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6814624)

SF

Samantha F.

Client Experience Manager

> "Cannot input graphic into email campaigns."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6338406)

SL

Susana L.

Director of strategy

> "Birdeye has become a key part of our digital marketing strategy, especially for multi-location businesses."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6814657)

NN

Noah N.

Marketing Manager

> "During most monthly meetings, they tried to upsell us on products that we didn't really need."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6724233)

TR

Tara R.

Director

> "Monitoring feedback, responding to customers, and boosting local SEO has never been easier."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6818258)

Helene V.

Office Head

> "Also, remembering passwords and browsing several different websites is equally or more difficult than remembering reviews. If a review has a score of..."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___4878709)

LG

Lauren G.

Client Manager

> "The customer service is fast and dependable and the software is constantly being updated with features I didn't know I needed."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6832615)

SC

Steve C.

Director

> "The product is not fit for purpose, after sales support is deplorable, people don't respond, completely disregard or ignore question or concers and even..."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6082379)

SV

Sammi V.

Senior Client Manager

> "My clients find a ton of success from integration and bulk importing client lists."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6814630)

Nathan S.

Director, Digital Strategy

> "Eventually, we realized that we were not being synced to all directories and we chose a different grouping then what we originally were assigned."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6200510)

JC

Julie C.

Owner

> "Many of my clients have been using Birdeye for several years and have grown to love the easy communication with customers via the platform."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6887613)

SC

Steve C.

Director

> "All Spin - Brokers steer clearWe are a mortgage brokerage in Australia who were sold on this by slick sales staff who constantly bad mouthed their..."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6082379)

CS

Cap S.

Receptionist

> "We get better responses throughout the day via Birdeye texting vs phone calls/emails."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6886026)

OL

Orlando L.

President

> "All of our employees decided to use other platforms in order to work because the Birdeye platform was simply too messy."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___4761113)

CR

Camila R.

Case Manager

> "It has been a good experience, it makes my job easier and improves communication with clients, which is the most important thing in my role"

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___7007343)

ES

Evyn S.

UX and SEO Specialist

> "Sometimes it can be glitchy or take a while to load."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6213366)

SL

Susana L.

Director of strategy

> "We’ve seen major improvements in our visibility across search engines and directories."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6814657)

MA

Michelle A.

Digital Marketing

> "Birdeye is used for Local SEO to set up citations for our customers, but some of the citations are not there and not edited correctly."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___3780773)

CM

Cara M.

Senior Client Manager

> "It is very simple to switch between accounts as I manage over 100 accounts within Birdeye."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6814620)

JD

Jared D.

Director of Marketing

> "We have since onboarded with the new software but are stuck paying BirdEye $1700+ month for a service we no longer need. "

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___4957155)

NF

Noy F.

Owner

> "The fast and great service I was able to use the app so fast and after two min was able to finish set up new account"

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6862862)

MK

Michele K.

Reputation Specialist

> "Also, Help topics are not nearly detailed enough to describe why to click ON/OFF each setting option (for instance) - and what impact that would have..."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___3759197)

DH

Dan H.

Director of Social Media

> "We had a rocky start with the platform and account services really went above and beyond like we do with our clients to help our partnership succeed on..."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6332126)

MM

Matt M.

Vice President

> "Without a doubt the worst vendor we've worked with in our 12+ years in business."

[See full review](https://www.capterra.com/p/152997/BirdEye/#SoftwareAdvice___6338185)

OL

Orlando L.

President

> "You can link your third-party review pages (Facebook, Google, BBB, etc.) and have one single link that provides the customer the opportunity to review..."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___4761113)

EC

Evan C.

Director of Patient Engagement

> "As stated above I was a bit disappointed with it results data from the surveys I sent out to customers. When using a rating scale system they compile..."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___3578231)

LS

Lisa S.

Executive Assitant

> "The chatbot engages visitors effectively, providing them instant, personalized responses, while the dashboard gives us a panoramic view of all customer..."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___4957126)

ST

Scott T.

President

> "Onboarding was a nightmare."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6338092)

SB

Sammy B.

Client Manager

> "The ease of use and the ability to manage multiple clients in one easy spot has made my job a lot easier!"

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6823117)

AH

Anne H.

Broker

> "Well, they did NOT help and did NOT solve the problem!!!"

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6439946)

JR

Jason R.

manger

> "In my opinion, there's several other services out there far more beneficial the experience I had it was very overpriced for what I was paying for."

[See full review](https://www.capterra.com/p/152997/BirdEye/#SoftwareAdvice___6831173)

SB

Sean B.

Operations

> "Poor."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6763424)

TR

Tara R.

Director

> "The system is powerful yet easy to use, helping us generate and manage reviews seamlessly."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6818258)

AW

Alan W.

Marketing Director

> "could not think of anything at this time however since it requires I write something, I Ould have to say the asking for reviews after I already summated..."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___3747842)

AJ

Abby J.

Project Manager

> "They offer applicable information, high quality tools, and an ever-changing range of product offerings."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6329161)

CL

Craig L.

Director

> "Did not notify on the roll over and I missed out by a few day."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6036251)

WK

Wendy K.

Marketing

> "BirdEye helps to build a reputation and maintain it."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6885987)

TF

Tom F.

Managing Member

> "cost it is expensive and sometimes hard to learn and connect everything"

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6195125)

SA

Sara A.

Social Media Manager

> "It is great that Birdeye enhances our continuous monitoring and control over all our accounts."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6408736)

KS

Kristen S.

Specialist

> "Some of our customers complained about the birdeye reps that would call them."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6054375)

GB

Gus B.

PM

> "One of the most commendable aspects of Birdeye is its ability to consolidate a large numbers of customer messages in a single, user-friendly dashboard."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___4957156)

VR

Verified Reviewer

VP Marketing

> "They blame internal mismanagement for their problems and I'm sure that's correct."

[See full review](https://www.capterra.com/p/152997/BirdEye/#GetApp___4899687)

SW

Sean W.

Hospital Manager

> "I like the Birdeye helps build our online reputation"

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6886181)

BS

Ben S.

Owner

> "We asked for an internal/team chat so we can communicate in private with our team members but it seems like no one had the notifications."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___3613888)

SB

Sean B.

Operations

> "Do yourself a favour, pay a consultant a couple of dollars to set up a custom integration like Birdeye for your business and you will be much much..."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6763424)

DN

Deborah N.

Orthodontisit

> "Also one of the Birdeye employees was badgering me to sign a two year contract instead of our usual one year contract. And he charged my credit card for..."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___4191288)

DK

David K.

Brand Manager

> "Birdeye is filled with features that are beneficial for any business and essential for ours!"

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6814622)

Eric R.

Owner

> "they are doing nothing to contribute to the value of their initial offering."

[See full review](https://www.capterra.com/p/152997/BirdEye/#GetApp___6202269)

SM

Samantha M.

Senior Client Manager

> "The support team has a great response time and is usually able to solve problems quickly"

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6821157)

MB

Miranda B.

Client Strategy Specialist

> "I have heard from everybody on the team and even noticed it during our onboarding, there is a giant delay between when something is clicked to when it..."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___3537393)

AM

Alex M.

Director of Marketing

> "Embracing Birdeye across all properties we manage, our property management company has witnessed a substantial surge in employee engagement with our..."

[See full review](https://www.capterra.com/p/152997/BirdEye/#GetApp___4891426)

SL

Sarah L.

Closing Coordinator

> "It's hard to remove spam reviews, notifications stopped working but they were able to fix it same day."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___3873238)

KO

Krystina O.

Client Manager

> "Review requests are my favorite thing about Birdeye."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6823119)

LB

Lisa B.

Book Keeper

> "Again not playing phone tag, calling a customer just to have to leave a message and the customer call back when I am unavailable. "

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___3611606)

GB

Gus B.

PM

> "Its superior chatbot technology aids in dynamic customer interaction, while the comprehensive dashboard effectively consolidates customer messages."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___4957156)

JD

Jared D.

Director of Marketing

> "Shame on me for not memorizing their agreement. "

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___4957155)

[View Reviews](https://www.capterra.com/p/152997/BirdEye/reviews/)

Zach P.

Marketing Coordinator

> "Our organization operates nearly a dozen main social handles and multiple sub-brands, Sprout Social has made it incredibly easy to manage..."

[See full review](https://www.capterra.com/p/121447/Sprout-Social/#Capterra___7100068)

Zach P.

Marketing Coordinator

> "The only caveat with Sprout and other providers is that it can get quite expensive if you require several user licenses and have a large..."

[See full review](https://www.capterra.com/p/121447/Sprout-Social/#Capterra___7100068)

Zach P.

Marketing Coordinator

> "Being able to operate all of our social channels in one platform helps save time and allows for better collaboration across the social..."

[See full review](https://www.capterra.com/p/121447/Sprout-Social/#Capterra___7100068)

Chris L.

Operations

> "Even though it's cheaper than hiring a PA or VA to do the same work, it is still more expensive than competitors."

[See full review](https://www.capterra.com/p/121447/Sprout-Social/#Capterra___7119468)

TG

Tim G.

Customer Service Executive

> "Today, I capture all of them in a single dashboard and respond more quickly and having the ability to do that makes a meaningful..."

[See full review](https://www.capterra.com/p/121447/Sprout-Social/#Capterra___6855786)

RW

Richard W.

Senior Digital Marketing Manager

> "Reporting felt quite limited, customer success managers and account management was also not great."

[See full review](https://www.capterra.com/p/121447/Sprout-Social/#Capterra___7036195)

Chris L.

Operations

> "Sprout Social was simple and easy, and worked great. If you are replacing a real person, want good analytics to check performance, so you..."

[See full review](https://www.capterra.com/p/121447/Sprout-Social/#Capterra___7119468)

BM

Bill M.

CEO

> "It's very expensive, has poor usability, hides advertised features behind paywalls, delivers questionable ROI, and provides terrible..."

[See full review](https://www.capterra.com/p/121447/Sprout-Social/#Capterra___6536957)

MG

Moran G.

Mobile Marketing Lead

> "It’s great that Sprout Social simplifies managing all our accounts from the same page, as we can easily allocate space to collect all..."

[See full review](https://www.capterra.com/p/121447/Sprout-Social/#Capterra___6641856)

KJ

Karen J.

Marketing Manager

> "So any questions around whether our plan was still the right level, if we needed the extras we were upsold, went unanswered. Despite..."

[See full review](https://www.capterra.com/p/121447/Sprout-Social/#Capterra___6655361)

LD

Laura D.

Client Success Specialist

> "Overall, SproutSocial provides a basic overview of your social media post engagements and is useful for determining which posts performed..."

[See full review](https://www.capterra.com/p/121447/Sprout-Social/#Capterra___6767664)

NR

Nuria R.

Community Manager

> "Sometimes it loads slow when I switch between brands, and I need more users but the price goes up fast"

[See full review](https://www.capterra.com/p/121447/Sprout-Social/#Capterra___6812873)

TG

Tim G.

Customer Service Executive

> "The tagging system also comes in handy to help us keep track on who on the team worked on what."

[See full review](https://www.capterra.com/p/121447/Sprout-Social/#Capterra___6855786)

DP

Dhirendra P.

Marketing Manager

> "One thing which I little bit dislike about it is its cost s paying extra for features can make overall cost prohibitive as it is really..."

[See full review](https://www.capterra.com/p/121447/Sprout-Social/#Capterra___6337681)

Patricia M.

Content Creator

> "sprout was recommended by other content creators who are in the same industry as I am and I love all of the features and how simple it is..."

[See full review](https://www.capterra.com/p/121447/Sprout-Social/#Capterra___7053922)

KJ

Karen J.

Marketing Manager

> "Auto renew annual contracts and despite us trying to contact our rep to review our needs and being ghosted, they refused to revisit this"

[See full review](https://www.capterra.com/p/121447/Sprout-Social/#Capterra___6655361)

LH

Laura H.

Graphic Designer

> "My overall experience with Sprout Social has been excellent, it's a reliable tool that simplifies social media tasks and boosts..."

[See full review](https://www.capterra.com/p/121447/Sprout-Social/#Capterra___6830593)

VR

Verified Reviewer

President

> "Not only that I find the features are lackluster, I have used other platforms that are a fraction of the cost with a more intuitive UI and..."

[See full review](https://www.capterra.com/p/121447/Sprout-Social/#Capterra___6554704)

CD

Claudio D.

Digital Marketer

> "The software has enabled us to schedule post in advance across all social media channels hustle free."

[See full review](https://www.capterra.com/p/121447/Sprout-Social/#Capterra___6629163)

JM

Jeff M.

Marketing Director

> "There are a lot of features to learn and sometimes it can feel a bit overwhelming to try and use all of them."

[See full review](https://www.capterra.com/p/121447/Sprout-Social/#Capterra___7009575)

SD

Shelby D.

Digital Marketing Specialist

> "I love having all platforms connected in one place, making scheduling and posting much easier."

[See full review](https://www.capterra.com/p/121447/Sprout-Social/#Capterra___7008698)

TG

Tim G.

Customer Service Executive

> "It can be a little overwhelming to get started, especially the analytics portion."

[See full review](https://www.capterra.com/p/121447/Sprout-Social/#Capterra___6855786)

MG

Moran G.

Mobile Marketing Lead

> "I love that Sprout Social allows us to keep track of our social media pages’ performance."

[See full review](https://www.capterra.com/p/121447/Sprout-Social/#Capterra___6641856)

ES

Ellie S.

Senior Marketing Campaigns Lead

> "Also, there were always issues with tagging users on LinkedIn"

[See full review](https://www.capterra.com/p/121447/Sprout-Social/#Capterra___6779442)

LT

London T.

CEO

> "I love the ability to have unlimited # of accounts along with the competition reports and AI integration."

[See full review](https://www.capterra.com/p/121447/Sprout-Social/#Capterra___6467657)

DB

Diana B.

Founder

> "They're not the best at managing multiple channels or social listening."

[See full review](https://www.capterra.com/p/121447/Sprout-Social/#Capterra___6674940)

CD

Claudio D.

Digital Marketer

> "Software efficacy in streamlining content publishing and availability of robust features that enhace strategic decisions making."

[See full review](https://www.capterra.com/p/121447/Sprout-Social/#Capterra___6629163)

EC

Emily C.

Marketing Director

> "This tool is very expensive, and can be hard to justify for smaller businesses"

[See full review](https://www.capterra.com/p/121447/Sprout-Social/#Capterra___6573401)

JM

Jeff M.

Marketing Director

> "We're also able to respond directly to messages and comments from Sprout Social."

[See full review](https://www.capterra.com/p/121447/Sprout-Social/#Capterra___7009575)

KJ

Karen J.

Marketing Manager

> "So obtuse, despite years of taking our money, so now lawyers are getting called in."

[See full review](https://www.capterra.com/p/121447/Sprout-Social/#Capterra___6655361)

SD

Shelby D.

Digital Marketing Specialist

> "Sprout Social has been an excellent all-in-one tool for managing social media."

[See full review](https://www.capterra.com/p/121447/Sprout-Social/#Capterra___7008698)

LL

Lior L.

Executive Director

> "You cannot monitor all comments across some platforms. Plus, the pricing is tough for small business and nonprofits."

[See full review](https://www.capterra.com/p/121447/Sprout-Social/#Capterra___5040247)

LH

Laura H.

Graphic Designer

> "What I liked most about Sprout Social was its intuitive interface and ease of use, making social media management smooth and efficient."

[See full review](https://www.capterra.com/p/121447/Sprout-Social/#Capterra___6830593)

Yige S.

Customer Acquisition Analyst

> "This limitation has forced us to compose separate drafts for each social media platform where we have a presence, making the process of..."

[See full review](https://www.capterra.com/p/121447/Sprout-Social/#Capterra___4588916)

VR

Verified Reviewer

Social Media, Influencer & Community Manager

> "Their strength, by far, is the Smart Inbox, which is unparalleled and a time and life-saver for in-house marketers or agencies managing a..."

[See full review](https://www.capterra.com/p/121447/Sprout-Social/#Capterra___4948775)

PS

Paige S.

Creative Director

> "Many times I have scheduled posts that have not gone live, which leads to double handling when scheduling the posts in Sprout Social, and..."

[See full review](https://www.capterra.com/p/121447/Sprout-Social/#Capterra___4299792)

MN

Maryam N.

Marketing Coordinator

> "Thanks to its robust suite of features and tools, Sprout Social has facilitated the streamlining of our posting processes, as well as the..."

[See full review](https://www.capterra.com/p/121447/Sprout-Social/#Capterra___4745056)

VR

Verified Reviewer

Social Media, Influencer & Community Manager

> "Their social listening, while "good", is a costly add-on and is limited compared to other providers like Brandwatch."

[See full review](https://www.capterra.com/p/121447/Sprout-Social/#Capterra___4948775)

MN

Maryam N.

Marketing Coordinator

> "Additionally, Sprout Social streamlines social media management by providing collaboration tools that allow us to easily seek feedback and..."

[See full review](https://www.capterra.com/p/121447/Sprout-Social/#Capterra___4745056)

VR

Verified Reviewer

Marketing Manager

> "most likely what stopped me from using it was the update that occurred 6-8 months ago which stopped all third-party software like Sprout..."

[See full review](https://www.capterra.com/p/121447/Sprout-Social/#Capterra___4276584)

MN

Maryam N.

Marketing Coordinator

> "The ability to create sub-boxes and categorize them based on topics and events helps us better comprehend customer feedback and inquiries."

[See full review](https://www.capterra.com/p/121447/Sprout-Social/#Capterra___4745056)

AC

Andy C.

Digital Marketing Executive

> "Very expensive with other products on the market."

[See full review](https://www.capterra.com/p/121447/Sprout-Social/#Capterra___6504821)

MN

Maryam N.

Marketing Coordinator

> "I appreciate how Sprout Social consolidates numerous services into one platform, allowing us to easily manage all social media responses..."

[See full review](https://www.capterra.com/p/121447/Sprout-Social/#Capterra___4745056)

Jeb B.

Project Manager

> "We like it but can't afford it."

[See full review](https://www.capterra.com/p/121447/Sprout-Social/#Capterra___6656445)

BM

Bill M.

CEO

> "It has an extensive list of features and integration with all the major social media platforms."

[See full review](https://www.capterra.com/p/121447/Sprout-Social/#Capterra___6536957)

HL

Hollie L.

Communications Coordinator

> "The pricing model can be a bit steep, especially for smaller businesses."

[See full review](https://www.capterra.com/p/121447/Sprout-Social/#Capterra___6243471)

MV

Mariana V.

Social Media Lead

> "User-friendly interface with all the latest updates and a preview grid for Instagram."

[See full review](https://www.capterra.com/p/121447/Sprout-Social/#Capterra___6775113)

☞ Matt V.

CEO

> "Now that they are still charging us, we asked for support and they said they can only send articles and videos."

[See full review](https://www.capterra.com/p/121447/Sprout-Social/#GetApp___6209859)

ES

Ellie S.

Senior Marketing Campaigns Lead

> "I liked the social analytics - they felt super robust and useful"

[See full review](https://www.capterra.com/p/121447/Sprout-Social/#Capterra___6779442)

Elle D.

Company Owner

> "It is very expensive compared to the other Social Media management tools I use for clients"

[See full review](https://www.capterra.com/p/121447/Sprout-Social/#Capterra___6192286)

JM

Jeff M.

Marketing Director

> "IT's easy to use and set up, as well as schedule posts in advance for easy publishing."

[See full review](https://www.capterra.com/p/121447/Sprout-Social/#Capterra___7009575)

Greg A.

Founder & Creative Director

> "Pricing when you're adding multiple additional accounts is confusing, especially for agencies who may want to use Sprout to manage all..."

[See full review](https://www.capterra.com/p/121447/Sprout-Social/#Capterra___3931986)

VR

Verified Reviewer

President

> "I suppose the posting workflow is good, as good as other platforms that are 10% of the cost."

[See full review](https://www.capterra.com/p/121447/Sprout-Social/#Capterra___6554704)

CD

Christina D.

Administrator

> "Unfortunately, we have had to go back to posting natively."

[See full review](https://www.capterra.com/p/121447/Sprout-Social/#Capterra___6003743)

MG

Moran G.

Mobile Marketing Lead

> "Scheduling posts is very easy, as is rescheduling or canceling posts."

[See full review](https://www.capterra.com/p/121447/Sprout-Social/#Capterra___6641856)

JW

Jordan W.

Social Media Executive

> "It's quite expensive for the features you get."

[See full review](https://www.capterra.com/p/121447/Sprout-Social/#Capterra___4961474)

RW

Richard W.

Senior Digital Marketing Manager

> "Easy to use, simple interface and reliable social publishing."

[See full review](https://www.capterra.com/p/121447/Sprout-Social/#Capterra___7036195)

HM

Hanane M.

Freelance

> "For me there is the problem of pricing.."

[See full review](https://www.capterra.com/p/121447/Sprout-Social/#Capterra___6138402)

CD

Christina D.

Administrator

> "When we started using we had very high hopes for how this program would work and make our daily office work more efficient, however, we..."

[See full review](https://www.capterra.com/p/121447/Sprout-Social/#Capterra___6003743)

AK

Ashwaq K.

Digital Director

> "Additional payment for advanced analytics and accounts getting disconnected frequently"

[See full review](https://www.capterra.com/p/121447/Sprout-Social/#Capterra___4503416)

EC

Emily C.

Marketing Director

> "There is a lot of versatility for posting and engagement"

[See full review](https://www.capterra.com/p/121447/Sprout-Social/#Capterra___6573401)

KU

Kristin U.

Communications and Program Coordinator

> "The analytical tools did not fit the needs of our organizations as I had hoped."

[See full review](https://www.capterra.com/p/121447/Sprout-Social/#Capterra___4384663)

SD

Shelby D.

Digital Marketing Specialist

> "so I can take full advantage of its capabilities."

[See full review](https://www.capterra.com/p/121447/Sprout-Social/#Capterra___7008698)

Andrei P.

Student

> "Sprout Social can be very expensive and the per user pricing doesn't help."

[See full review](https://www.capterra.com/p/121447/Sprout-Social/#Capterra___3561986)

IM

Ibrahim M.

accountant

> "Automated scheduling has helped me save time and effort and ensure that my content reaches my target audience at the right time"

[See full review](https://www.capterra.com/p/121447/Sprout-Social/#Capterra___6059874)

NB

Nicole B.

Social Media Content Producer

> "Lack of insights offered into what we should be posting, which other rivals are offering."

[See full review](https://www.capterra.com/p/121447/Sprout-Social/#Capterra___4249933)

MN

Maryam N.

Marketing Coordinator

> "The listening feature is also useful in providing us with valuable news and data on a wide range of topics."

[See full review](https://www.capterra.com/p/121447/Sprout-Social/#Capterra___4745056)

MK

Mark K.

Placement Lead Manager

> "It is both ready out of the box and a learning curve which may turn off some users."

[See full review](https://www.capterra.com/p/121447/Sprout-Social/#Capterra___3634645)

EF

Earl F.

Social Media Coordinator

> "I have used Sprout both for personal and professional reasonings and the platform always exceeds my expectations!"

[See full review](https://www.capterra.com/p/121447/Sprout-Social/#Capterra___6454727)

JK

Jonathan K.

CEO

> "They billed the card on file twice for various months and refused to give an explanation."

[See full review](https://www.capterra.com/p/121447/Sprout-Social/#Capterra___3537761)

Leah G.

Detailer

> "Customer support is another area where it excels."

[See full review](https://www.capterra.com/p/121447/Sprout-Social/#Capterra___6379844)

KU

Kristin U.

Communications and Program Coordinator

> "They aren't as intuitive as the scheduling. "

[See full review](https://www.capterra.com/p/121447/Sprout-Social/#Capterra___4384663)

Gloria V.

Digital Marketing Trainer

> "It offers simple navigation which helps a new user to use the platform with ease. And also it helps to manage multiple social media ..."

[See full review](https://www.capterra.com/p/121447/Sprout-Social/#Capterra___3794300)

Lila S.

Freelance Writer

> "The mobile app was glitchy and did not allow saving edits to scheduled posts."

[See full review](https://www.capterra.com/p/121447/Sprout-Social/#Capterra___3236316)

Megan G.

Chief Marketing Officer

> "When it comes to publishing, Sprout stands out because it tailors unique settings to each platform."

[See full review](https://www.capterra.com/p/121447/Sprout-Social/#Capterra___5011872)

VR

Verified Reviewer

Director of IT and Digital Marketing

> "We pay extra for the listening tools, which provide too many false positives and requires too much work to really be as helpful as we'd..."

[See full review](https://www.capterra.com/p/121447/Sprout-Social/#Capterra___3302155)

Leah G.

Detailer

> "The detailed reports are incredibly useful as well."

[See full review](https://www.capterra.com/p/121447/Sprout-Social/#Capterra___6379844)

Heather H.

VP, Head Of Production

> "What I like least about this tool is that the more users use it, the more expensive it can become."

[See full review](https://www.capterra.com/p/121447/Sprout-Social/#Capterra___3662625)

JL

Jamila L.

Digital Marketing Associate

> "It offers a wide range of features including scheduling and monitoring of posts, audience engagement tools, and detailed analytics."

[See full review](https://www.capterra.com/p/121447/Sprout-Social/#Capterra___4476697)

JA

Julio A.

President

> "The price is a little high when compared with other solutions."

[See full review](https://www.capterra.com/p/121447/Sprout-Social/#Capterra___3784235)

[View Reviews](https://www.capterra.com/p/121447/Sprout-Social/reviews/)

## User interface

4.68 (703)

[Sprout Social](https://www.capterra.com/p/121447/Sprout-Social/)

4.37 (606)

### Features

Birdeye

Top features

27/35

-   AI Copilot
-   AI/Machine Learning
-   Alerts/Notifications
-   API
-   Automated Responses
-   Brand Management
-   Competitive Analysis
-   CRM Integration
-   Customer Advocacy
-   Customer Experience Management
-   Customizable Fields
-   Customizable Reports
-   Employee Advocacy
-   Engagement Tracking
-   Generative AI
-   Hashtag Tracking
-   Keyword Tracking
-   Media Monitoring
-   Multi-Channel Distribution
-   Negative Feedback Management
-   Predictive Analytics
-   Reporting/Analytics
-   Response Management
-   Review Monitoring
-   Review Request
-   Review Sharing
-   Scoring
-   Search/Filter
-   Sentiment Analysis
-   SEO Management
-   Social Media Integration
-   Template Management
-   Third-Party Integrations
-   White Label
-   Widgets

[See all features](https://www.capterra.com/p/152997/BirdEye/#features)

Sprout Social

16/35

-   AI Copilot
-   AI/Machine Learning
-   Alerts/Notifications
-   API
-   Automated Responses
-   Brand Management
-   Competitive Analysis
-   CRM Integration
-   Customer Advocacy
-   Customer Experience Management
-   Customizable Fields
-   Customizable Reports
-   Employee Advocacy
-   Engagement Tracking
-   Generative AI
-   Hashtag Tracking
-   Keyword Tracking
-   Media Monitoring
-   Multi-Channel Distribution
-   Negative Feedback Management
-   Predictive Analytics
-   Reporting/Analytics
-   Response Management
-   Review Monitoring
-   Review Request
-   Review Sharing
-   Scoring
-   Search/Filter
-   Sentiment Analysis
-   SEO Management
-   Social Media Integration
-   Template Management
-   Third-Party Integrations
-   White Label
-   Widgets

[See all features](https://www.capterra.com/p/121447/Sprout-Social/#features)

### Recognition

No recognitions have been awarded to Birdeye

No recognitions have been awarded to Sprout Social

### Deployment & support

Birdeye

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Sprout Social

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Birdeye

-   By Birdeye
-   Located in United States
-   Founded in 2012

Sprout Social

-   By Sprout Social
-   Located in United States
-   Founded in 2010

## Popular Comparisons

[Birdeye](https://www.capterra.com/p/152997/BirdEye/)[4.68 (703)](https://www.capterra.com/p/152997/BirdEye/reviews/)

vs

[Trustpilot](https://www.capterra.com/p/169618/Trustpilot/)[4.47 (1,202)](https://www.capterra.com/p/169618/Trustpilot/reviews/)

Contact vendor for pricing

Price

$299/month

4.6

Features

4.4

4.7

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/152997-169618/BirdEye-vs-Trustpilot)

[Sprout Social](https://www.capterra.com/p/121447/Sprout-Social/)[4.37 (606)](https://www.capterra.com/p/121447/Sprout-Social/reviews/)

vs

[Instagram](https://www.capterra.com/p/210721/Instagram/)[4.68 (5,147)](https://www.capterra.com/p/210721/Instagram/reviews/)

$199/month

Price

Contact vendor for pricing

4.2

Features

4.6

4.4

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/121447-210721/Sprout-Social-vs-Instagram)

[Birdeye](https://www.capterra.com/p/152997/BirdEye/)[4.68 (703)](https://www.capterra.com/p/152997/BirdEye/reviews/)

vs

[Brand24](https://www.capterra.com/p/149054/Brand24/)[4.70 (254)](https://www.capterra.com/p/149054/Brand24/reviews/)

Contact vendor for pricing

Price

$199/month

4.6

Features

4.4

4.7

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/149054-152997/Brand24-vs-BirdEye)

[Sprout Social](https://www.capterra.com/p/121447/Sprout-Social/)[4.37 (606)](https://www.capterra.com/p/121447/Sprout-Social/reviews/)

vs

[Snapchat for Business](https://www.capterra.com/p/210733/Snapchat/)[4.57 (1,134)](https://www.capterra.com/p/210733/Snapchat/reviews/)

$199/month

Price

$5

4.2

Features

4.5

4.4

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/121447-210733/Sprout-Social-vs-Snapchat)

[Birdeye](https://www.capterra.com/p/152997/BirdEye/)[4.68 (703)](https://www.capterra.com/p/152997/BirdEye/reviews/)

vs

[Hootsuite](https://www.capterra.com/p/121701/HootSuite/)[4.37 (3,795)](https://www.capterra.com/p/121701/HootSuite/reviews/)

Contact vendor for pricing

Price

$399/month

4.6

Features

4.3

4.7

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/121701-152997/HootSuite-vs-BirdEye)

[Sprout Social](https://www.capterra.com/p/121447/Sprout-Social/)[4.37 (606)](https://www.capterra.com/p/121447/Sprout-Social/reviews/)

vs

[Meta for Business](https://www.capterra.com/p/213257/Facebook/)[4.43 (2,373)](https://www.capterra.com/p/213257/Facebook/reviews/)

$199/month

Price

Contact vendor for pricing

4.2

Features

4.4

4.4

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/121447-213257/Sprout-Social-vs-Facebook)

[Birdeye](https://www.capterra.com/p/152997/BirdEye/)[4.68 (703)](https://www.capterra.com/p/152997/BirdEye/reviews/)

vs

[Doctible](https://www.capterra.com/p/187669/Doctible/)[4.80 (265)](https://www.capterra.com/p/187669/Doctible/reviews/)

Contact vendor for pricing

Price

$249/month

4.6

Features

4.8

4.7

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/152997-187669/BirdEye-vs-Doctible)

[Sprout Social](https://www.capterra.com/p/121447/Sprout-Social/)[4.37 (606)](https://www.capterra.com/p/121447/Sprout-Social/reviews/)

vs

[Zoho Social](https://www.capterra.com/p/159351/Zoho-Social/)[4.69 (3,398)](https://www.capterra.com/p/159351/Zoho-Social/reviews/)

$199/month

Price

$15/month

4.2

Features

4.5

4.4

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/121447-159351/Sprout-Social-vs-Zoho-Social)

[Birdeye](https://www.capterra.com/p/152997/BirdEye/)[4.68 (703)](https://www.capterra.com/p/152997/BirdEye/reviews/)

vs

[Referrizer](https://www.capterra.com/p/144990/Referral-Marketing-Automation/)[4.80 (196)](https://www.capterra.com/p/144990/Referral-Marketing-Automation/reviews/)

Contact vendor for pricing

Price

$99/month

4.6

Features

4.7

4.7

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/144990-152997/Referral-Marketing-Automation-vs-BirdEye)

[Sprout Social](https://www.capterra.com/p/121447/Sprout-Social/)[4.37 (606)](https://www.capterra.com/p/121447/Sprout-Social/reviews/)

vs

[Hootsuite](https://www.capterra.com/p/121701/HootSuite/)[4.37 (3,795)](https://www.capterra.com/p/121701/HootSuite/reviews/)

$199/month

Price

$399/month

4.2

Features

4.3

4.4

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/121447-121701/Sprout-Social-vs-HootSuite)

[Birdeye](https://www.capterra.com/p/152997/BirdEye/)[4.68 (703)](https://www.capterra.com/p/152997/BirdEye/reviews/)

vs

[Reputation](https://www.capterra.com/p/167624/Reputation-com/)[4.39 (184)](https://www.capterra.com/p/167624/Reputation-com/reviews/)

Contact vendor for pricing

Price

Contact vendor for pricing

4.6

Features

4.3

4.7

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/152997-167624/BirdEye-vs-Reputation-com)

[Sprout Social](https://www.capterra.com/p/121447/Sprout-Social/)[4.37 (606)](https://www.capterra.com/p/121447/Sprout-Social/reviews/)

vs

[HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[4.51 (6,221)](https://www.capterra.com/p/171840/HubSpot-Marketing/reviews/)

$199/month

Price

$15/month

4.2

Features

4.4

4.4

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/121447-171840/Sprout-Social-vs-HubSpot-Marketing)