# Compare TeamDynamix vs ServiceNow 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare TeamDynamix and ServiceNow based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/121317-254088/TeamDynamix-vs-ServiceNow

---

# TeamDynamix vs ServiceNow Features and Cost Comparison

Last updated March 13th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

TeamDynamixServiceNow2/4 selected

[TeamDynamix](https://www.capterra.com/p/121317/TeamDynamix/)[4.4 (150)](https://www.capterra.com/p/121317/TeamDynamix/reviews/)

[ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)[4.5 (344)](https://www.capterra.com/p/254088/ServiceNow/reviews/)

[## TeamDynamix](https://www.capterra.com/p/121317/TeamDynamix/)[4.4 (150)](https://www.capterra.com/p/121317/TeamDynamix/reviews/)

Starting Price

Contact vendor

Value-for-Money

4.3

Functionality

4.1

Ease of Use

4.1

Customer Service

4.5

Reviews Sentiment

Based on [150 reviews](#user-reviews)

Positive

134

Neutral

14

Negative

2

[## ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)[4.5 (344)](https://www.capterra.com/p/254088/ServiceNow/reviews/)

Starting Price

$100.00/month

Value-for-Money

4.1

Functionality

4.5

Ease of Use

4.2

Customer Service

4.3

Reviews Sentiment

Based on [344 reviews](#user-reviews)

Positive

321

Neutral

18

Negative

5

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What’s your intended use case?

## Summary

* * *

Key features rated by users

Features selected based on 4,595 reviews from help desk software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

66%Fit

Missing features

Feature ratings

Ticket Management

4.4

Real-Time Notifications

NA

Customizable Fields

4.0

Third-Party Integrations

3.7

Reporting/Analytics

3.3

\--%Fit

Missing features

Feature ratings

Ticket Management

4.5

Real-Time Notifications

NA

Customizable Fields

NA

Third-Party Integrations

NA

Reporting/Analytics

3.7

User satisfaction

User satisfaction

4.4

User reviews[150](https://www.capterra.com/p/121317/TeamDynamix/reviews/)

Ease of use

4.1

Functionality

4.1

Value for money

4.3

Customer support

4.5

User satisfaction

4.5

User reviews[344](https://www.capterra.com/p/254088/ServiceNow/reviews/)

Ease of use

4.2

Functionality

4.5

Value for money

4.1

Customer support

4.3

Price starts from

Price starts from

\--

-   Free version
-   Free trial

Price starts from

$100Per User, Per Month

-   Free version
-   Free trial

Best for

Best for

Organizations looking for an ITSM/ESM platform with low admin overhead, and advanced use of AI, automation, and integration. Upper mid-market organizations with 2-10K FTE.

Best for

ServiceNow CMDB is used by IT departments, system administrators, IT operations managers, digital product teams, and enterprise organizations.

## User reviews

Pros & cons

AT

Andrea T.

Director of Client Services

> "They walk you through the process and assign an implementation specialist who meets with you regularly to help. Once..."

[See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___6242040)

JB

Jonathan B.

Process Automation Developer

> "sometimes errors occur and it is hard to pinpoint the why without having to talk to customer service."

[See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___6288786)

TV

Theresa V.

Project Manager and Sr. Business Analyst

> "In addition, their advisory groups are amazing and provide a great deal of insight and knowledge not only from the..."

[See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___6292449)

DJ

Darrin J.

Sr. IT Support Technician

> "I have noticed a couple small things that we do not like, such as users are not able to add contacts to tickets..."

[See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___6118629)

AS

Amy S.

Sr. Business Analyst

> "ITSM features like workflow capabilities, attribute dependencies and collaboration with others within the solution..."

[See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___4808659)

SM

Simon M.

Senior Service Analyst

> "The UI opening new windows on most clicks is not ideal, and there are a few odd choices in functionality, such as..."

[See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___4808797)

LB

Lori B.

Programmer Analyst

> "I like that different areas of the college (HR, IT, Finance) can have their own ticketing application and tickets..."

[See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___4808631)

Paula R.

IT Service Desk and Operations Manager

> "The system is not very intuitive to learn, and from an admin perspective, there are a lot of things that just don't..."

[See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___6294447)

AT

Andrea T.

Director of Client Services

> "The product has a fast response time, and the knowledgebase is easy to set up and configure."

[See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___6242040)

HV

Heather V.

Salesforce Admin

> "The reporting capabilities aren't great."

[See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___6271274)

AT

Andrea T.

Director of Client Services

> "Our renewals contain reasonable increases."

[See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___6242040)

AB

Allen B.

Director of Information Systems

> "The inability for a user to change the status of a ticket makes that process more difficult. "

[See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___4980496)

MJC

Mary Jo C.

Business & Project Coordinator

> "I am able to track assets, add contracts, manage tickets, and work on budget requests all in one software platform."

[See full review](https://www.capterra.com/p/121317/TeamDynamix/#SoftwareAdvice___3536950)

YJ

Yohan J.

IC Help Desk Technician

> "When opening a new work order it opens a new window instead of a new tab which clogs up my display with so many new..."

[See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___4028070)

AS

Amy S.

Sr. Business Analyst

> "Also love the flexibility and ease of use for administrators (minimal training is needed and administrators have the..."

[See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___4808659)

Emilee I.

Customer Success Analyst

> "Some software limitations, having to put lots of enhancement requests in."

[See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___4808983)

EF

Emma F.

Information Technology Support Analyst

> "It's one of the few tools I can expect to have working seamlessly every morning when I arrive at the office. If I..."

[See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3578029)

AM

Amanda M.

IT Knowledge Manager

> "I hate that so many windows open when processing a ticket for one person. When I worked in the Service Desk, it made..."

[See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3580903)

AB

Andrew B.

System Analyst II

> "It integrates in a fully integrated Project Management platform."

[See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___4813824)

BA

Betsy A.

Senior Technician, IT Support Services

> "You can not highlight, use different fonts, bold, italic, or underline text or make anything a different color in..."

[See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3593452)

BS

Boyang S.

Junior Data Integration Developer

> "With a variety of features, it offers a comprehensive solution to project management and service request tracking."

[See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___4628691)

SN

Stefani N.

Fiscal Support Specialist/Payroll

> "I receive service request, sometimes when multiple actions are needed, it is hard to see where it was left off when..."

[See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3578666)

AT

Andrea T.

Director of Client Services

> "I loved the ease of the product setup."

[See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___6242040)

KM

Kevin M.

Desktop Support Specialist

> "TDX is great when we were a bit looser with our fields and reporting, but I've grown to really dislike it as the..."

[See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3588977)

JM

Jeremy M.

LMS System Admin - Service Desk Manager

> "The training and support are excellent."

[See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___6292734)

VR

Verified Reviewer

Application Support Analyst II

> "I'm not a fan of how the updates in the feed get out of (chronological) order when a customer replies to a previous..."

[See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3582820)

TV

Theresa V.

Project Manager and Sr. Business Analyst

> "Implementation was relatively smooth. "

[See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___6292449)

GC

Gregory C.

Information Technology Consultant

> "The newer versions added more features, but in turn caused a lot of our initial methods of ticketing to become..."

[See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3575621)

JM

Jeremy M.

LMS System Admin - Service Desk Manager

> "The ease of setup and end user interface. "

[See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___6292734)

MP

Marmar P.

IT Project Manager

> "It does not allow creating new custom email notifiacations."

[See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3571188)

JB

Jonathan B.

Process Automation Developer

> "they are very easy company to work with."

[See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___6288786)

JM

Jerry M.

IT technician

> "The time to sync for workspace and unspecified errors that restrict a certain task"

[See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3577907)

RB

Rebecca B.

Assoc Director of Support Operations

> "I like the expansive features available for customizing the services, scope, and levels associated with ticketing."

[See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3578009)

TL

Tiffany L.

Technical specialist

> "Sometimes my job is on the go and there is no mobile app for me to easily check information "

[See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3590273)

BC

Bryson C.

Help Desk Manager

> "TeamDynamix is about a million times better than our old ticketing system."

[See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___4811437)

SP

Shelbie P.

Office and Purchasing Coordinator

> "No videos for new users, and no way to track software licenses (maybe in the future?)"

[See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3534665)

JJ

Joshua J.

Computer Support Specialist

> "It has definitely helped me make our ticket process run more smoothly and has made it much easier to keep track of..."

[See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3578697)

CM

Clayton M.

Asst. Dir. Learning Technologies

> "i.e. ticket could not be sent to another person or closed until a task was completed first."

[See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3571054)

BS

Boyang S.

Junior Data Integration Developer

> "The reports feature is especially useful, allowing me to quickly access data and generate reports."

[See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___4628691)

PD

Paul D.

Lead Apple Technician

> "We also don't have an easy way to split tickets as the system is currently implemented."

[See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3578102)

KR

Kenlee R.

IT Help Desk Coordinator

> "What I like most about this software is the capability to customize everything to best fit your specific..."

[See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3580351)

AM

Amanda M.

IT Knowledge Manager

> "Human error causes the information not to be captured 100% all the time."

[See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3580903)

SM

Simon M.

Senior Service Analyst

> "TeamDynamix has great reporting capabilities and an easy to use client portal."

[See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___4808797)

SN

Stefani N.

Fiscal Support Specialist/Payroll

> "attaching files or finding attachments can be challenging."

[See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3578666)

CE

Chris E.

Desktop Support Specialist Senior

> "We have been able to get our ticketing and asset app up and running and get over 100 people using it in just under..."

[See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3577983)

VR

Verified Reviewer

SVP, IT

> "Felt that the cost of the integration software (iPaaS) was high compared to the cost of the core software ."

[See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3589002)

AF

Abigail F.

Help Desk Team Lead

> "I like that we can run ticket reports and create workflows within TDX."

[See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3578132)

SV

Stefan V.

Technical Lead

> "Less bells and whistles than ServiceNow but that's ok, we don't need them and they are generally overcomplicated."

[See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3578226)

TT

Tj T.

Sr Mgr, ITSM

> "TDX has evolved each year since we've implemented and I like how they listen to and work with their customers when..."

[See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3658269)

Richard M.

Director of Client Services & Operations, ITS

> "Mobile experience is not as feature rich as the desktop version and is not as easy to use."

[See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3575182)

Seth T.

Applications Analyst

> "They have good handle on all the basics and have a good team who seem to implement things people ask for."

[See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___4809042)

BM

Brad M.

Director, Computing and Support Services

> "The search features in TeamDynamix aren't the best."

[See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3633720)

PD

Paul D.

Lead Apple Technician

> "The fact that we can route things pretty efficiently is also quite nice because we can route things to another user..."

[See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3578102)

BG

Barb G.

Change/Release Management Specialist

> "I don't like that you cannot add an attachment inside of a ticket."

[See full review](https://www.capterra.com/p/121317/TeamDynamix/#SoftwareAdvice___3536851)

CW

Christopher W.

IT User Support Specialist I

> "Very open to new technologies to be easily integrated."

[See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___4811042)

FH

Fred H.

Research Analyst

> "Instead, you are stuck with the current week (default or mistakenly selected)."

[See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3578166)

CE

Chris E.

Desktop Support Specialist Senior

> "I think if the cons can be addressed and this app be designed to scale better with a larger enterprise environment,..."

[See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3577983)

KM

Kevin M.

Desktop Support Specialist

> "Input resolution is slow and often inaccurate."

[See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3588977)

BP

Brian P.

Director of Client Technology and Customer Support

> "The reporting features are extremely flexible."

[See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___4809022)

PD

Paul D.

Lead Apple Technician

> "This becomes a greater issue when users need equipment repaired."

[See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3578102)

SH

Sherri H.

Operations Manager

> "It has made my job easier to track contracts and their expiration dates."

[See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3595985)

BS

Bryan S.

Asst CIO

> "TDX has a lot of shortcomings that worked better in Cherwell."

[See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3596173)

CM

Chris M.

Technology Support Specialist

> "A lot of tools to help keep up with documentation and support tickets/projects."

[See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3577970)

CF

Carlos F.

IT technician

> "Workflows can get tricky if not properly specified"

[See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3578468)

BC

Bryson C.

Help Desk Manager

> "I absolutely love how TeamDynamix lives and breathes efficiency."

[See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___4811437)

EG

Edward G.

Field Support Technician I

> "Sometimes it can be a little slow but that doesn't happen often."

[See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3589109)

SB

Sarah B.

Campus Solutions DBA

> "This product has many features that are functional and easy to use."

[See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___4813668)

MG

Maria G.

Sr Systems programmer

> "This product is difficult to navigate from screen to screen"

[See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3589024)

BS

Bryan S.

Asst CIO

> "We would really benefit from a TDX implementer that could say - I've worked with a lot of schools and these are two..."

[See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3596173)

TI

Tarek I.

Senior IT Analyst

> "I haven't discovered many issues with our collaboration with TeamDynamix and their ITSM product so far."

[See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3661683)

MT

Melissa T.

Tech Support Analyst

> "Great product for keeping track of requests and progress made on tickets. "

[See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3595841)

JW

Jeffrey W.

Senior Project Manager

> "We know what we want to do, but can't find a tutorial to help us."

[See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3580224)

BS

Boyang S.

Junior Data Integration Developer

> "It has been incredibly helpful in organizing projects and tracking service requests."

[See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___4628691)

HH

Homer H.

Manager of User Services

> "This does not feel or act like a CSR, though that is how it was sold."

[See full review](https://www.capterra.com/p/121317/TeamDynamix/#SoftwareAdvice___3534777)

YJ

Yohan J.

IC Help Desk Technician

> "It would be nice to have a function that makes sending messages to bulk work orders a much easier process."

[See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___4028070)

CL

Cristina L.

Printing and Support Services Manager

> "Visual design is not the most appealing."

[See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3589177)

TR

Thomas R.

Vice President for IT / CIO

> "The ITSM platform is highly customized toward the needs of Higher Education IT Support organizations."

[See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3575597)

TC

Tanasee C.

Assistant Director

> "Some integrations were difficult."

[See full review](https://www.capterra.com/p/121317/TeamDynamix/#SoftwareAdvice___3539421)

BM

Brad M.

Director, Computing and Support Services

> "TeamDynamix makes tracking and reporting tickets and projects easy."

[See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3633720)

KR

Kyle R.

Assistant Director of User Services

> "There are a few processes that feel like they should be simple that really aren't."

[See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3593035)

[View Reviews](https://www.capterra.com/p/121317/TeamDynamix/reviews/)

VR

Verified Reviewer

Software Developer and Consultant

> "Overall, ServiceNow has been an effective platform that streamlines operations and supports structured Change Management,..."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7065821)

VR

Verified Reviewer

Knowledge Specialist

> "At times, especially as a beginner, it may be hard to navigate with all the various levels of a customer..."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7052335)

VR

Verified Reviewer

Director

> "There is a big number of modules one can add to the platform, including software and hardware inventory, business..."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6815963)

VR

Verified Reviewer

Software Developer and Consultant

> "The platform can be complex to manage, especially in Change Management where configurations can become cumbersome, and it can..."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7065821)

JG

Justin G.

IT Specialist

> "ServiceNow offers robust ticketing with powerful automation and reporting, though initial setup and customization can be..."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6857598)

NT

Nishant T.

Sr analyst

> "It is costly for SME firms When integrated to outlook, it produce too many auto mailers, which can disturb corporate user now..."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6780060)

VR

Verified Reviewer

Customer Marketing Manager

> "ServiceNow helps our company organize, interpret and develop data using dashboards."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7054402)

GT

George T.

Operations Manager

> "The typing shortcuts usually used in other softwares have different functions that are misleading for example if you type..."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6848174)

VR

Verified Reviewer

Software Engineer

> "Provides a simple interface that is consistent across all modules and allows end users to have a sikilar experience for all..."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6820646)

YO

Yewande O.

HR Coordinator

> "Bugs and issues was difficult to resolve as it requires reaching out to customer support all the time"

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7049544)

JG

Justin G.

IT Specialist

> "Streamlined ticket tracking, customizable workflows, strong automation, and easy integration with ITSM tools."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6857598)

TB

Thomas B.

Risk and Compliance Consultant

> "It feels less like buying a house and more like going to the hardware store and buying lumber and supplies. "

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6807664)

Sofia B.

Senior Test Engineer

> "It also allows for wide customization to create your own process flows and manage tickets for almost any internal process..."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6676058)

SG

Shaun G.

Continuous Improvement Analyst

> "ServiceNow may be able to be customized in a way that makes it an overall better experience, but as a user from multiple..."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6531246)

VR

Verified Reviewer

Software engineer

> "ServiceNow streamlines the complex workflows, in my customer support setup it helped me in creating a proper workflow of..."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6637017)

JL

John L.

Automation Engineer

> "The links are long guids and hard for humans to understand vs something like jira."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6810764)

AK

Ahmed K.

Consultant Specialist

> "It serves as a highly integrated platform that connects all these functions, making it easier to track progress, resolve..."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6734940)

SN

Suraj N.

Inside Product Specialist

> "sometimes when I have raised the HR ticket, the resolution provided is not upto the mark or is unsolved."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6458767)

RG

Roman G.

Sr. Manager, Internal Audit

> "It allows a good customization for different workflows, has connectivity to multiple applications and allows creating..."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6723815)

RS

Robert S.

Data Analyst

> "Combining data from multiple tables/sources is not straightforward."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6550813)

RG

Roman G.

Sr. Manager, Internal Audit

> "Great experience, ServiceNow used as a ticketing tool for access provisioning, change management processes, as well as to..."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6723815)

RK

Rishi K.

ITSM Consultant

> "Depending on the level of customisation required, servicenow can get expensive to implement."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6539189)

CtM

Cátia M.

ServiceNow Consultant

> "Additionally, its customizable workflows and reporting tools provide valuable insights, enabling organizations to make..."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6525115)

JF

Javier F.

Partners Responsible

> "Integration with third-party applications can be challenging at times."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6499587)

VR

Verified Reviewer

Director

> "Makes it easy to locate resources that are on the ground on a per-user basis as well, so it helps for risk management in..."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6815963)

Naveen C.

Senior Technical Manager

> "Also customizing for specific enterprises is bit time consuming."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6640022)

NK

Norbert K.

Salesforce Analyst

> "It helps organize work, automates many processes, and supports team efficiency. Despite the initial learning curve, it..."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6879747)

HW

Heather W.

Principal Compliance Specialist

> "I don’t think the ServiceNow GRC tool is the most user friendly compared to similar GRC tools such as Archer."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6536841)

Andrew R.

Cyber Security and Compliance

> "I loved how it allow easy ticket escalation and allowed collaboration with other departments."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7103624)

TB

Thomas B.

Risk and Compliance Consultant

> "Its junk if everyone on your teams are really new to it. "

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6807664)

JB

Jonathan B.

Digital Business Analyst

> "It's a very clean software, making it extremely transparent to all users on how to raise and track their cases while giving..."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6437241)

AF

Alexia F.

CMO

> "The learning curve can be steep, and some features feel a bit overwhelming at first."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6499574)

SN

Suraj N.

Inside Product Specialist

> "ability to unify and automate workflows across an organization, making it an incredibly powerful tool for enhancing..."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6458767)

RG

Roman G.

Sr. Manager, Internal Audit

> "Company support website and its chat bot are not easy to search through or get relevant information."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6723815)

EP

Eduardo P.

Security Analyst Manager

> "Their platform is very open and customizable, allowing us to tailor workflows to our needs."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6777458)

VR

Verified Reviewer

Analytic Scientist

> "Initially, navigating the ServiceNow platform can be a challenge."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6741840)

MP

Mattia P.

IT Operations Manager

> "An excellent ticketing product, definitely the most famous, it allows for many integrations, many of which are already ready..."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6867173)

JL

John L.

Automation Engineer

> "UI but it's hard to navigate."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6810764)

SM

Shreyash M.

Manager

> "Pretty reliable ticket and issue tracking system and can be very useful in managing all communication."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6849204)

SM

Shubham M.

Consultant

> "AI integration is still not the best."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6473118)

VR

Verified Reviewer

Analyst

> "I use it occasionally to enter tickets and it's pretty easy for me to track the progress. If anything changes, it notifies me..."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6431623)

PH

Philip H.

Application Administrative Developer

> "Sometimes it can be to customizable."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6351976)

VR

Verified Reviewer

Senior Desktop Support Technician

> "Being able to link knowledge base, inventory systems, and ticketing systems in one stop is amazing."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6280551)

MW

Michael W.

Owner

> "Training curve for new employees can be a pain."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6667847)

MA

Misbah A.

Product and Manufacturing Engineer

> "ServiceNow has helped our company implement workflows for our processes that are hard or monotonous to manage."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6693819)

VR

Verified Reviewer

Logistics Specialist

> "A bit slow loading speed when there are multiple tabs open"

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6129853)

CS

Cherif S.

HR Manager

> "It has seamless features that are very easy to apply so managing our IT has been easy and efficient."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7115433)

HH

Hassan H.

Cyber Security Analyst

> "Due to extensive feature it offers, sometimes its difficult to find appropriate section which we are looking for and its does..."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___3778804)

JR

Janessa R.

Product Marketing Manger

> "Improved user interface with streamlined dashboards that make it easy to get and give insight into work."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6842669)

DP

Dulsy P.

Project manager associate

> "Documentation ordering is not easy to understand the flow of product"

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___4720443)

NK

Norbert K.

Salesforce Analyst

> "It also integrates easily with other systems like Salesforce CRM for example"

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6879747)

VR

Verified Reviewer

Azure Cloud Engineer

> "Interface can be cumbersome."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___4992308)

RK

Rishi K.

ITSM Consultant

> "Servicenow is an integrated service management tool offering the entire ITIL lifecycle at your fingertips."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6539189)

RB

ROB B.

Operations Manager

> "Cost, it is not equitable for small businesses."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6191616)

VK

Virginia K.

IT Manager

> "The drag and drop feature is helpful .It's integration with other apps is seamless making the whole experience..."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6756012)

VsrP

Vidya sagar reddy P.

Cloud Support Engineer

> "Its very complex with multiple development modules, sometimes its very heavy to load and it takes time opening few links."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___3818089)

MS

Manon S.

Associate software engineer

> "It automatically routed service requests to the right team, speeding up our response times significantly."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6356329)

VR

Verified Reviewer

IT Systems Engineer II

> "The clunkiness of the product was discouraging."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___5086346)

VR

Verified Reviewer

Software engineer

> "ServiceNow is a great tool for any IT management it improves overall productivity by streamlining complex workflows."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6637017)

SS

Sudhir S.

CASS Lead

> "This led to a number of internal complaints as we had to requests the users to open new tickets for the same request."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___4588741)

PP

Prachi P.

Manager

> "Effective and easy to use interface, with the ability to configure workflows to suit varying processes."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6834638)

UM

Uddipan M.

Data Engineering Manager

> "Sometimes UI response it bit slow which makes users to wait before form response."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___3711774)

TB

Thomas B.

Risk and Compliance Consultant

> "It provides an incredibly flexible ticket and project platform. "

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6807664)

SN

Soumalya N.

Architect

> "Changes created by “Copy Change” can not be tracked separately"

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___3815836)

LS

Lewis S.

Systems and Network technician

> "Can be utilised with low knowledge on the application but also offers in-depth features that really benefit your service."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6438804)

SN

Soumalya N.

Architect

> "OOB baseline does not support some level of access control for change which it should have"

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___3815836)

Rohit M.

software development engineer

> "We have been using ServiceNow for ITSM and CSM modules from couple of years now, they are consistent and in every 6th month..."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___4869448)

Chetan T.

Customer Experience Director

> "Custom applications running on SNOW can be a little buggy at times."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___3813097)

Andrew R.

Cyber Security and Compliance

> "It has a great user interface that is very easy to manipulate and learn from an end user perspective."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7103624)

SS

Sudhir S.

CASS Lead

> "In the past, we have had challenges in re-opening the service now tickets once they were closed in error."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___4588741)

CS

Cherif S.

HR Manager

> "It is very intuitive and easy to use so new user with no technical skills do not struggle to navigate this tool."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7115433)

VR

Verified Reviewer

Mechanical Engineer

> "The self service portal is hard to use for tracking your requests."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___4631061)

SD

Suzanne D.

Engineer

> "It integrates with a lot of other systems and has many other modules that can be added"

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6727422)

UG

Utkarsh G.

Administrator

> "Sometimes there is some seconds latency in opening tickets, this needs improvement"

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___4523663)

VR

Verified Reviewer

Analytic Scientist

> "ServiceNow is useful for tracking tickets' status."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6741840)

AV

Ashish V.

Solution Architect

> "Its difficult to manage it through mobile devices."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___3509462)

Naveen C.

Senior Technical Manager

> "I have been using since more than 5 years for Incident management and lifecycle of incidents and it really helped."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6640022)

Kavindu Githsara K.

System Specialist

> "However, its cost and complexity may be drawbacks for some users"

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___4389173)

SM

Shreyash M.

Manager

> "Has easy integration with multiple systems"

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6849204)

VR

Verified Reviewer

Staff Engineer

> "There own resolution systems are slow sometimes"

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___3858620)

[View Reviews](https://www.capterra.com/p/254088/ServiceNow/reviews/)

## User interface

[TeamDynamix](https://www.capterra.com/p/121317/TeamDynamix/)

4.35 (150)

[ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)

4.46 (344)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Access Controls/Permissions

207

Important

Activity Dashboard

150

Important

AI Copilot

120

Important

TeamDynamix

Top features

21/36

-   Access Controls/Permissions
-   Activity Dashboard
-   AI Copilot
-   AI Summarization
-   Alerts/Escalation
-   API
-   Automated Responses
-   Automated Routing
-   Chatbot
-   Collaboration Tools
-   Customer Database
-   Customizable Branding
-   Customizable Fields
-   Data Import/Export
-   Email Templates
-   Generative AI
-   Knowledge Base Management
-   Macros/Templated Responses
-   Mobile App
-   Multi-Channel Communication
-   Performance Metrics
-   Personalization
-   Prioritization
-   Process/Workflow Automation
-   Real-Time Chat
-   Real-Time Notifications
-   Reporting/Analytics
-   Secure Data Storage
-   Self Service Portal
-   Service Level Agreement (SLA) Management
-   Single Sign On
-   Social Media Integration
-   Surveys & Feedback
-   Third-Party Integrations
-   Ticket Management
-   Workflow Management

[See all features](https://www.capterra.com/p/121317/TeamDynamix/#features)

ServiceNow

18/36

-   Access Controls/Permissions
-   Activity Dashboard
-   AI Copilot
-   AI Summarization
-   Alerts/Escalation
-   API
-   Automated Responses
-   Automated Routing
-   Chatbot
-   Collaboration Tools
-   Customer Database
-   Customizable Branding
-   Customizable Fields
-   Data Import/Export
-   Email Templates
-   Generative AI
-   Knowledge Base Management
-   Macros/Templated Responses
-   Mobile App
-   Multi-Channel Communication
-   Performance Metrics
-   Personalization
-   Prioritization
-   Process/Workflow Automation
-   Real-Time Chat
-   Real-Time Notifications
-   Reporting/Analytics
-   Secure Data Storage
-   Self Service Portal
-   Service Level Agreement (SLA) Management
-   Single Sign On
-   Social Media Integration
-   Surveys & Feedback
-   Third-Party Integrations
-   Ticket Management
-   Workflow Management

[See all features](https://www.capterra.com/p/254088/ServiceNow/#features)

### Recognition

No recognitions have been awarded to TeamDynamix

No recognitions have been awarded to ServiceNow

### Deployment & support

TeamDynamix

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

ServiceNow

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

TeamDynamix

-   By TeamDynamix
-   Located in United States
-   Founded in 2001

ServiceNow

-   By ServiceNow
-   Located in United States
-   Founded in 2012

## Popular Comparisons

[TeamDynamix](https://www.capterra.com/p/121317/TeamDynamix/)[4.35 (150)](https://www.capterra.com/p/121317/TeamDynamix/reviews/)

vs

[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,071)](https://www.capterra.com/p/164283/Zendesk/reviews/)

$0/year

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4.1

Features

4.4

4.1

Ease of Use

4.3

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[ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)[4.46 (344)](https://www.capterra.com/p/254088/ServiceNow/reviews/)

vs

[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,071)](https://www.capterra.com/p/164283/Zendesk/reviews/)

$100/month

Price

$39/month

4.5

Features

4.4

4.2

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/164283-254088/Zendesk-vs-ServiceNow)

[TeamDynamix](https://www.capterra.com/p/121317/TeamDynamix/)[4.35 (150)](https://www.capterra.com/p/121317/TeamDynamix/reviews/)

vs

[Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.50 (3,408)](https://www.capterra.com/p/124981/Freshdesk/reviews/)

$0/year

Price

$19/month

4.1

Features

4.3

4.1

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/121317-124981/TeamDynamix-vs-Freshdesk)

[ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)[4.46 (344)](https://www.capterra.com/p/254088/ServiceNow/reviews/)

vs

[Milvus](https://www.capterra.com/p/202528/Milvus/)[4.84 (298)](https://www.capterra.com/p/202528/Milvus/reviews/)

$100/month

Price

$25/month

4.5

Features

4.7

4.2

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/202528-254088/Milvus-vs-ServiceNow)

[TeamDynamix](https://www.capterra.com/p/121317/TeamDynamix/)[4.35 (150)](https://www.capterra.com/p/121317/TeamDynamix/reviews/)

vs

[Milvus](https://www.capterra.com/p/202528/Milvus/)[4.84 (298)](https://www.capterra.com/p/202528/Milvus/reviews/)

$0/year

Price

$25/month

4.1

Features

4.7

4.1

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/121317-202528/TeamDynamix-vs-Milvus)

[ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)[4.46 (344)](https://www.capterra.com/p/254088/ServiceNow/reviews/)

vs

[Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.50 (3,408)](https://www.capterra.com/p/124981/Freshdesk/reviews/)

$100/month

Price

$19/month

4.5

Features

4.3

4.2

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/124981-254088/Freshdesk-vs-ServiceNow)

[TeamDynamix](https://www.capterra.com/p/121317/TeamDynamix/)[4.35 (150)](https://www.capterra.com/p/121317/TeamDynamix/reviews/)

vs

[LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

$0/year

Price

$15/month

4.1

Features

4.6

4.1

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/102188-121317/LiveAgent-vs-TeamDynamix)

[ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)[4.46 (344)](https://www.capterra.com/p/254088/ServiceNow/reviews/)

vs

[Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.53 (683)](https://www.capterra.com/p/132997/Freshservice/reviews/)

$100/month

Price

$29/month

4.5

Features

4.3

4.2

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/132997-254088/Freshservice-vs-ServiceNow)

[TeamDynamix](https://www.capterra.com/p/121317/TeamDynamix/)[4.35 (150)](https://www.capterra.com/p/121317/TeamDynamix/reviews/)

vs

[Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.53 (683)](https://www.capterra.com/p/132997/Freshservice/reviews/)

$0/year

Price

$29/month

4.1

Features

4.3

4.1

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/121317-132997/TeamDynamix-vs-Freshservice)

[ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)[4.46 (344)](https://www.capterra.com/p/254088/ServiceNow/reviews/)

vs

[Supremo Remote Desktop](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/) [4.67 (447)](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/reviews/)

$100/month

Price

$199/year

4.5

Features

4.5

4.2

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/177094-254088/Supremo-Remote-Desktop-vs-ServiceNow)

[TeamDynamix](https://www.capterra.com/p/121317/TeamDynamix/)[4.35 (150)](https://www.capterra.com/p/121317/TeamDynamix/reviews/)

vs

[Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,211)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/)

$0/year

Price

$20/month

4.1

Features

4.5

4.1

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/121317-169505/TeamDynamix-vs-Zoho-Desk)

[ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)[4.46 (344)](https://www.capterra.com/p/254088/ServiceNow/reviews/)

vs

[JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[4.47 (762)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/)

$100/month

Price

$20/month

4.5

Features

4.5

4.2

Ease of Use

4.2

[View full comparison](https://www.capterra.com/compare/227102-254088/JIRA-Service-Management-vs-ServiceNow)