# Compare Patriot Payroll vs PrimePay 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Patriot Payroll and PrimePay based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/116050-156904/Patriot-Payroll-vs-PrimePay --- # Patriot Payroll vs PrimePay Features and Cost Comparison Last updated March 13th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Patriot PayrollPrimePay2/4 selected [Patriot Payroll](https://www.capterra.com/p/116050/Patriot-Payroll/)[4.8 (3,627)](https://www.capterra.com/p/116050/Patriot-Payroll/reviews/) [PrimePay](https://www.capterra.com/p/156904/PrimePay/)[4.0 (381)](https://www.capterra.com/p/156904/PrimePay/reviews/) [## Patriot Payroll](https://www.capterra.com/p/116050/Patriot-Payroll/)[4.8 (3,627)](https://www.capterra.com/p/116050/Patriot-Payroll/reviews/) Starting Price $17.00/month Value-for-Money 4.8 Functionality 4.7 Ease of Use 4.8 Customer Service 4.8 Reviews Sentiment TF Based on [3,627 reviews](#user-reviews) Positive 3,538 Neutral 57 Negative 32 [## PrimePay](https://www.capterra.com/p/156904/PrimePay/)[4.0 (381)](https://www.capterra.com/p/156904/PrimePay/reviews/) Starting Price Contact vendor Value-for-Money 3.9 Functionality 3.8 Ease of Use 3.9 Customer Service 3.8 Reviews Sentiment ND ND LQ Based on [381 reviews](#user-reviews) Positive 281 Neutral 28 Negative 72 ## Not a match? 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Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 88%Fit High performer Feature ratings Payroll Management 4.8 Direct Deposit 4.8 Tax Compliance 4.8 W-2 Preparation 4.8 Tax Calculation 4.9 79%Fit Feature ratings Payroll Management 4.1 Direct Deposit 4.5 Tax Compliance 4.2 W-2 Preparation 4.5 Tax Calculation 4.4 User satisfaction User satisfaction 4.8 User reviews[3,627](https://www.capterra.com/p/116050/Patriot-Payroll/reviews/) Ease of use 4.8 Functionality 4.7 Value for money 4.8 Customer support 4.8 User satisfaction 4.0 User reviews[381](https://www.capterra.com/p/156904/PrimePay/reviews/) Ease of use 3.9 Functionality 3.8 Value for money 3.9 Customer support 3.8 Price starts from Price starts from $17Flat Rate, Per Month - Free version - Free trial Price starts from \-- - Free version - Free trial Best for Best for Patriot Software Payroll is designed for small and mid-sized businesses in any industry, plus accountants, bookkeepers, payroll admins, and HR managers who run payroll in-house or for clients. Best for PrimePay makes HCM simple. For over 38 years, we’ve combined unwavering service with a unified payroll platform that streamlines time tracking, payroll and tax filing, and compliance. ## User reviews Pros & cons TF Teresa F. Founder, Solutions Advisor > "Our contractors previously lacked portal access to review their payment history, so this feature has improved transparency and reduced..." [See full review](https://www.capterra.com/p/116050/Patriot-Payroll/#Capterra___7106449) TF Teresa F. Founder, Solutions Advisor > "The main limitation is that support is not available 24/7, though this has not created operational issues for our team. If a question comes up..." [See full review](https://www.capterra.com/p/116050/Patriot-Payroll/#Capterra___7106449) DD Dan D. CFO > "Easy employee set up, easy weekly payroll entry, easy wire instructions if I enter payroll late, affordable monthly fee, and quick answers to..." [See full review](https://www.capterra.com/p/116050/Patriot-Payroll/#Capterra___6861065) JF Jody F. Owner > "The only thing I don't like is when I am doing payroll and if I want to make a wage change for someone, I have to start my payroll all over. " [See full review](https://www.capterra.com/p/116050/Patriot-Payroll/#Capterra___7108306) TF Teresa F. Founder, Solutions Advisor > "Patriot delivers strong value through a clear pricing model, in which extra payroll runs and vendor payments do not incur additional fees." [See full review](https://www.capterra.com/p/116050/Patriot-Payroll/#Capterra___7106449) SS Spencer S. Managing Principal and Founder > "What I liked least are occasional minor bugs, including delays in updates and slow page loading, which can be frustrating." [See full review](https://www.capterra.com/p/116050/Patriot-Payroll/#Capterra___7042301) AS Amy S. CEO > "We use it to manage payroll and they just added a schedule payroll feature which is nice." [See full review](https://www.capterra.com/p/116050/Patriot-Payroll/#Capterra___7046710) WM William M. Optometrist > "The layer upon layer upon layer of security features makes it cumbersome for making changes to an employees profile/account information." [See full review](https://www.capterra.com/p/116050/Patriot-Payroll/#Capterra___6798894) SG Sree G. Adminisrator > "Addition of multiple states and having full service for reasonably low cost without any hidden or recurring cost make me recommend this product." [See full review](https://www.capterra.com/p/116050/Patriot-Payroll/#Capterra___7103804) TY Tina Y. Office Manager > "Wish the vacation accrual time worked for me, but there doesn't appear to be a way to set a date that hours stop accruing." [See full review](https://www.capterra.com/p/116050/Patriot-Payroll/#Capterra___7110347) CA Cori A. COO > "We have had some basic questions about payroll in general and the chat and customer service overall has been stellar - very clear answers and..." [See full review](https://www.capterra.com/p/116050/Patriot-Payroll/#Capterra___7056190) SB Susana B. CEO > "They sent me automatic emails saying my EIN was wrong OR OTHER ISSUE, not clarifying the issue." [See full review](https://www.capterra.com/p/116050/Patriot-Payroll/#Capterra___7106975) JL James L. President > "Overall, Patriot gave me an economical solution to a one employee business with multiple contractors that receive 1099s." [See full review](https://www.capterra.com/p/116050/Patriot-Payroll/#Capterra___7094142) DS Doug S. President > "it is also inconvenient that i have to process the MERIT separately, especially since you seem to be affiliated with vestwell." [See full review](https://www.capterra.com/p/116050/Patriot-Payroll/#Capterra___7107850) WD William D. Co-Owner and Operations Executive > "Patriot Payroll has a learning curve but it's not difficult and there are plenty of helpful FAQ and instructions, as well as customer service..." [See full review](https://www.capterra.com/p/116050/Patriot-Payroll/#Capterra___6884197) JF Julie F. Bookkeeper > "Patriot overcharges for the year end filings when you use the basic payroll service. " [See full review](https://www.capterra.com/p/116050/Patriot-Payroll/#Capterra___7017418) MS Milton S. Owner - Provider > "I chose Patriot Payroll because I wanted a good value and a flexible service that met my payroll needs." [See full review](https://www.capterra.com/p/116050/Patriot-Payroll/#Capterra___7094898) NV Nick V. Chaplain > "Just getting started I didn't understand or have communication about dates regarding deadlines for my first payroll. " [See full review](https://www.capterra.com/p/116050/Patriot-Payroll/#Capterra___7092884) SR Sheila R. Director of Finance > "It is adaptable for our salaried staff and our hourly preschool teachers. " [See full review](https://www.capterra.com/p/116050/Patriot-Payroll/#Capterra___7039148) JD Julie D. Director > "Some employees are frustrated trying to log in to the website or app via their cell phones to punch in and out each day." [See full review](https://www.capterra.com/p/116050/Patriot-Payroll/#Capterra___6791305) GB Gail B. Accountant > "The employee payroll portal allow for employees to enter their own bank account information is a value add." [See full review](https://www.capterra.com/p/116050/Patriot-Payroll/#Capterra___6883674) TG Tara G. Managing Member > "some of the tax questions on set up were not explained that well and I was unable to complete the set without calling customer service a few times" [See full review](https://www.capterra.com/p/116050/Patriot-Payroll/#Capterra___6785949) HC Holly C. Co Owner and Director > "We have been using the program for several years and never had a big issue. If there are errors on my end, the Patriot staff are understanding and..." [See full review](https://www.capterra.com/p/116050/Patriot-Payroll/#Capterra___6864578) DF Dylan F. Chief Executive Officer > "I understand Expedited 2 Day ACH Direct Deposit, but I could not find any information on how to become an "established, well-qualified customer"." [See full review](https://www.capterra.com/p/116050/Patriot-Payroll/#Capterra___6880666) KS Kim S. Director of Operations > "It is so much easier to navigate and the payroll submission process is far better and far faster than what I'd used before." [See full review](https://www.capterra.com/p/116050/Patriot-Payroll/#Capterra___7103714) TB Thomas B. Chief Financial Officer > "I cannot think of anything I dislike about this service and if I do have a problem the support staff is available and efficient." [See full review](https://www.capterra.com/p/116050/Patriot-Payroll/#Capterra___7103718) DG David G. Director > "I love that I no longer have to open a file, save a backup, and process each employee individually, print tax reports monthly, quarterly, and..." [See full review](https://www.capterra.com/p/116050/Patriot-Payroll/#Capterra___6236518) NS Natalie S. Executive Director > "We had an issue with amounts rounding up when an employee is using sick leave resulting in the gross pay being a cent over what it actually is...." [See full review](https://www.capterra.com/p/116050/Patriot-Payroll/#Capterra___6509539) JM John M. Travel Agent > "Having used one of the big payroll management companies before, I can only say it is such a relief to work with a company that cares about small..." [See full review](https://www.capterra.com/p/116050/Patriot-Payroll/#Capterra___7094090) DH Dee H. Accountant > "Reports are cumbersome, processing time of 4 days is too long unless you pay extra." [See full review](https://www.capterra.com/p/116050/Patriot-Payroll/#Capterra___6809736) IN Iryna N. Office Manager > "It is value for money, and I find that the customer support is great, and as a client, it is easy to use, but if your not able to find what you..." [See full review](https://www.capterra.com/p/116050/Patriot-Payroll/#Capterra___7060804) GB Gail B. Accountant > "You can't save the payroll you've enter; add an employee; and pick up where you left off." [See full review](https://www.capterra.com/p/116050/Patriot-Payroll/#Capterra___6883674) BK Beth K. Administrative Coordinator > "Taking out payroll from QuickBooks to Patriot was the ABSOLUTE best thing we could have ever done. " [See full review](https://www.capterra.com/p/116050/Patriot-Payroll/#Capterra___7119321) CT Caroline T. CEO > "My example is that I didn't know that I need to file federal taxes twice a month but I didn't even know that was a thing. " [See full review](https://www.capterra.com/p/116050/Patriot-Payroll/#Capterra___6786632) JB Jessica B. Administrative assistant > "I really appreciate the customer service and that they can remotely control my PC to show me how it is done." [See full review](https://www.capterra.com/p/116050/Patriot-Payroll/#Capterra___6786238) JF Jody F. Owner > "The hours I entered in already don't save. But that is very minor issue for me." [See full review](https://www.capterra.com/p/116050/Patriot-Payroll/#Capterra___7108306) SR Sheila R. Director of Finance > "It has saved us precious budget monies by being cost effective, plus it is easy for our Finance " [See full review](https://www.capterra.com/p/116050/Patriot-Payroll/#Capterra___7039148) DF Donna F. Owner, Estate Organizing > "I find that my new employees don't always understand what steps they need to take regarding setting up direct deposit or entering tax info." [See full review](https://www.capterra.com/p/116050/Patriot-Payroll/#Capterra___6861050) MC Melissa C. Owner Manager > "I have 4 clients that utilize Patriot through my services, and they are all extraordinarily satisfied. " [See full review](https://www.capterra.com/p/116050/Patriot-Payroll/#Capterra___7107003) TB Tricia B. CEO Broker > "In the past, I found payroll to be a source of stress." [See full review](https://www.capterra.com/p/116050/Patriot-Payroll/#Capterra___7103708) MM Miik M. CEO > "We like that employees can electronically receive their W-2s." [See full review](https://www.capterra.com/p/116050/Patriot-Payroll/#Capterra___7103781) NK Naveed K. Managing Principal > "For me there still seemed to be a lot of options and features on the front page that I didn't need." [See full review](https://www.capterra.com/p/116050/Patriot-Payroll/#Capterra___6865030) MG Michele G. Project Manager > "Very affordable, organized, vetted service that replaces my very expensive bookkeeper." [See full review](https://www.capterra.com/p/116050/Patriot-Payroll/#Capterra___7094572) AC Andrew C. Partner > "The entries were unable to be deleted and could only be "voided," which clogs up the history." [See full review](https://www.capterra.com/p/116050/Patriot-Payroll/#Capterra___6478631) JG Jessie G. Owner > "They respond quickly and resolve quickly and it's great to see familiar names each time I chat in." [See full review](https://www.capterra.com/p/116050/Patriot-Payroll/#Capterra___7055570) LV Loren V. Owner > "I only switched when my previous payroll company tried to charge me $700 to file blank quarterlies for a former employee." [See full review](https://www.capterra.com/p/116050/Patriot-Payroll/#Capterra___6380890) BK Beth K. Administrative Coordinator > "Best experience I've ever had with payroll. If I make a mistake, support can always walk me through fixing it." [See full review](https://www.capterra.com/p/116050/Patriot-Payroll/#Capterra___7119321) MH Mary H. Owner > "I did have a pretty massive issue wherein I was told that entering hours could either be in HH:MM or Decimal format. " [See full review](https://www.capterra.com/p/116050/Patriot-Payroll/#Capterra___6404720) Emmanuel P. Manager > "The Patriot Payroll has been helpful and useful.its fast, accurate, no stress when using." [See full review](https://www.capterra.com/p/116050/Patriot-Payroll/#Capterra___7101097) SN Stephanie N. Bookkeeper > "I didn't have time to resolve electronic filing issues with the SSA, so I needed to mail physical copies. Since specific color forms are..." [See full review](https://www.capterra.com/p/116050/Patriot-Payroll/#Capterra___4746767) MH Meg H. Business Manager > "I like that staff has control of their time card on the app and I can easily check the time and submit payment quickly." [See full review](https://www.capterra.com/p/116050/Patriot-Payroll/#Capterra___6368769) CP Christos P. Owner > "Reporting is not very user friendly, wish I could sort by pay weeks for reporting rather than pay date. " [See full review](https://www.capterra.com/p/116050/Patriot-Payroll/#Capterra___6649506) TB Thomas B. Chief Financial Officer > "Simplicity of Use and dependability, I never have to worry or question whether my employees have been paid or if my taxes are filed appropratelu." [See full review](https://www.capterra.com/p/116050/Patriot-Payroll/#Capterra___7103718) DS Doug S. President > "just feels like too many similar reports." [See full review](https://www.capterra.com/p/116050/Patriot-Payroll/#Capterra___7107850) JAT Jo Ann T. Manager > "The cost of Patriot Payroll Software is compatible with the online payroll industry, and I find that their customer service team is the best." [See full review](https://www.capterra.com/p/116050/Patriot-Payroll/#Capterra___6241786) DS Doug S. President > "i find the reports confusing. " [See full review](https://www.capterra.com/p/116050/Patriot-Payroll/#Capterra___7107850) MG Michele G. Project Manager > "The articles are also very relevant and answer questions so you don't have to talk to a person." [See full review](https://www.capterra.com/p/116050/Patriot-Payroll/#Capterra___7094572) NN Nelson N. Consultant > "The time to place a direct deposit in the employees' account is excessive." [See full review](https://www.capterra.com/p/116050/Patriot-Payroll/#Capterra___6404889) DD Dan D. CFO > "I've been very happy with Patriot Payroll for 5 years for 2 different companies, thus 2 different log ins, so I guess I have 10 administrative..." [See full review](https://www.capterra.com/p/116050/Patriot-Payroll/#Capterra___6861065) JW Janet W. MD > "It's more difficult to make changes to a payroll than my previus service." [See full review](https://www.capterra.com/p/116050/Patriot-Payroll/#Capterra___6325809) SB Suraj B. Founder > "The ability to add an employee , no matter the age is what brought me to use the service for the first time." [See full review](https://www.capterra.com/p/116050/Patriot-Payroll/#Capterra___6883168) LF Laura F. Admin > "I have not found anything that has been a problem for me ." [See full review](https://www.capterra.com/p/116050/Patriot-Payroll/#Capterra___7093644) CK Cheryl K. Owner and Benefits Consultant > "Live customer support is always easily reached with almost no wait times!" [See full review](https://www.capterra.com/p/116050/Patriot-Payroll/#Capterra___7103729) PS Patricia S. Accountant > "I missed one time because of a Holiday, but that was totally my fault." [See full review](https://www.capterra.com/p/116050/Patriot-Payroll/#Capterra___6790982) MS Marshall S. Treasurer > "The price is also relatively affordable and is great for businesses in Ohio in particular as the software can process federal, state, and local..." [See full review](https://www.capterra.com/p/116050/Patriot-Payroll/#Capterra___6568439) JB Jennifer B. Project Engineer > "The payroll history is not fool proof as I mentioned--the software caused an error when running payroll for two states that still hasn't been..." [See full review](https://www.capterra.com/p/116050/Patriot-Payroll/#Capterra___6118290) GS Gillian S. Executive Director > "For any questions and issues it has been easy to access customer support, and they have been able to answer all my questions." [See full review](https://www.capterra.com/p/116050/Patriot-Payroll/#Capterra___7109480) PM Paige M. Secretary > "Would never go back to other over priced software." [See full review](https://www.capterra.com/p/116050/Patriot-Payroll/#Capterra___6830631) TH Tim H. Owner > "Patriot Payroll offered a much better price than the payroll software that I had been using. " [See full review](https://www.capterra.com/p/116050/Patriot-Payroll/#Capterra___7106948) WS Warren S. General Manager > "The name of reports are kind of vague but that is a minor issue." [See full review](https://www.capterra.com/p/116050/Patriot-Payroll/#Capterra___6478947) MS Milton S. Owner - Provider > "It is extremely easy to set up and use, is a great value for the money, and helps me smoothly run payroll and pay payroll taxes." [See full review](https://www.capterra.com/p/116050/Patriot-Payroll/#Capterra___7094898) DF Dan F. Treasurer > "Only complaint would be the cost." [See full review](https://www.capterra.com/p/116050/Patriot-Payroll/#Capterra___6790904) TF Timothy F. Owner > "The ease of On-boarding with Customer Service and how fast they can answer my question and the easy use of the software itself" [See full review](https://www.capterra.com/p/116050/Patriot-Payroll/#Capterra___7089735) KC Kaitlin C. Ceo > "It just doesn't have the integrations like it's competition" [See full review](https://www.capterra.com/p/116050/Patriot-Payroll/#Capterra___6561601) VF Valerie F. Owner Operator > "I went back and added this feature a couple of months after I had started the accounting program, adding it in later was somewhat of a struggle as..." [See full review](https://www.capterra.com/p/116050/Patriot-Payroll/#Capterra___6322398) JT Jennifer T. Bookkeeper > "Switching from QB Desktop was a struggle. " [See full review](https://www.capterra.com/p/116050/Patriot-Payroll/#Capterra___6509493) DA Debi A. Finance and HR Admin > "I have really likes the payroll side it is very easy to use and they will help you file your Federal Taxes at the end of the year." [See full review](https://www.capterra.com/p/116050/Patriot-Payroll/#Capterra___7109500) RR Rick R. Quality Assurance Manager > "I was a little confused by the setup wizard during on-boarding due to the fact we did not yet have our SUTA account info from the state tax agency." [See full review](https://www.capterra.com/p/116050/Patriot-Payroll/#Capterra___6095981) TF Timothy F. President > "Since moving from another software program (QB), my payroll headaches are a thing of the past. While setup was a little daunting for me (a non..." [See full review](https://www.capterra.com/p/116050/Patriot-Payroll/#Capterra___6525992) Tori T. owner > "The biggest con that we experienced is that there was too much required time between running payroll and being able to direct deposit checks into..." [See full review](https://www.capterra.com/p/116050/Patriot-Payroll/#Capterra___4696858) [View Reviews](https://www.capterra.com/p/116050/Patriot-Payroll/reviews/) ND Nikki D. Accountant > "The automation of these tasks helps reduce manual errors and ensures compliance without having to constantly monitor deadlines." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6817418) CH Christina H. HR Director > "It had some ability to modify the set up and codes but when it came to customer service, it was difficult to get answers and help without..." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___7050269) ND Nikki D. Accountant > "One of the biggest advantages of using PrimePay is how seamlessly it handles all tax filings and quarterly reports." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6817418) AB Alicia B. Accountant and Payroll Administrator > "Our company has had some communication issues with taxes being paid in correctly or overpaid from switching over mid-year." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6817535) LQ Leslie Q. Director, HR > "I recently completed the implementation of a newly structured benefits program for Open Enrollment using PrimePay as our HRIS, and the..." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6884063) LA Liz A. Payroll Manager > "We have a parent company with multiple subsidiaries, there is no way to transfer between without termination and rehire, which makes a mess..." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6285540) GM Greg M. Owner > "My franchise forces me to use Profitkeeper on the same site, so that made it easy to come to one place." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6801377) JL Junhyun L. HR Associate > "There are some actions which are not allowed to modify on our end, having us to call customer support, such as changing Tax Exemptions." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6425916) TB Todd B. Admin Assistant > "I used to have a dedicated specialist I would call. As I have used several Payroll/HR companies, the PrimePay dashboard is relatively user..." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6817748) KB Karen B. Payroll > "We had issues with the Cloud for Support for months but now it is up and running for me. When updates are done, sometimes things change in..." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6330330) DR David R. Franchisee > "My overall experience is that now that we are set up everything seems to be running pretty smooth and all the paperwork seems to be set up on..." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6292931) CB Chloe B. Staff Accountant > "It is also hard to contact our direct team and get updates, due to delayed responses." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6809990) LC Lisa C. V.P > "I like the most that I have had the same Payroll specialist \[sensitive content hidden\] who is the best at her job and makes my life and job..." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6267300) PB Phillip B. OWNER > "In one month they forgot to pay someone, the next period, forgot to pay 2 employees OT, then the following month forgot to pay everyone. " [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6341550) VR Verified Reviewer Owner > "The processing is easy. If I need help with a special payroll or have any questions the representatives to this point have been stellar." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6883484) AB Alison B. Bookkeeper > "Every single thing became painful to do and it felt like pulling teeth to get anything done. If you tried to call you would be on hold for..." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6369250) ND Nikki D. Accountant > "However, having more user control and quicker, more helpful support would really take the service to the next level." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6817418) RK Rick K. Clinic Administrator > "Previously we were with a big well known payroll service and were paying high rates for poor customer service. " [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6816462) AL Amy L. Accounting Manager > "Our IRS went live in early 2022, but there are items, big and small, being solved over the 4 years we have with PrimePay." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6620558) AJ Angie J. Vice President > "Still waiting to see if they paid all the taxes in a timely manner as they were not able to do anything else effectively - like call a client..." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6354372) RK Rick K. Clinic Administrator > "It takes work to keep up with technology, but there is a nice payoff if you are patient. " [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6816462) WR Will R. COO > "The reporting system portal and the entire company and support team is totally antiquated, incompetent, and will surely fail and shut down..." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___5001226) RG Richard G. Finance Manager > "Our new customer service manager (i.e., Jose Carcamo) is very good in checking how everything is going and if we need anything." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6415393) CS Cody S. Owner > "The customer service is lacking and we had to move to another payroll company to fix the issues Prime Pay has caused." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6354325) RK Rick K. Clinic Administrator > "I am happy we made the change to PrimePay because now our costs are reasonable and the customer service has been great. " [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6816462) GW Gretchen W. Treasurer > "Sometimes it is hard to reach someone who can explain and resolve questions. And one of our payrolls was not delivered by FedEx." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6545898) JK Joy K. CEO > "Outstanding customer service, starting with setting up my company and my payroll and then using the well structured and easy to use portal." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6457543) EB Emily B. Operator > "At times, Prime Pay support can be tricky to navigate." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6821236) RM Rachel M. Director of HR and AR Processor > "I really like talking to support technicians like \[sensitive content hidden\] that demonstrates a strong ability to make you feel that they are..." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6564132) JL Jeri L. Operations Director > "We were having trouble last year with the processing of our payroll, and new person did it every week, incorrectly. " [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6289951) SC Sophia C. Human Resources > "Excellent. When I need a report specific to my audits, customer service has always been able to deliver it." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6566021) ED Erin D. Accountant Assistant > "Also, some times the Invoices we get from PrimePay are over charged and wrong." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6639506) ED Erin D. Accountant Assistant > "I like how they improved their systems and now I can always get someone on the phone with a problem if our company's representative is..." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6639506) HM Heather M. Owner, CFO > "I don't like the payroll cutoff time being such a hard time, when I'm actually going throught the last steps of payroll. " [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6568899) AB Angie B. HR Manager > "We have been able to set up the system in the way that works best for our company and PrimePay has worked to make their system very user..." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6278434) KN Kamran N. HR > "After more than 10 years of being a customer, we began experiencing poor customer support, with no response to our inquiries for months." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6552914) EA ENID A. GENERAL MANAGER > "I love having priority support now because before 1 yr ago it was a nightmare calling, holding over 1 hr and getting disconnected. " [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6678756) WH William H. CEO > "Time Clock set-up and PTO calculations took a while to get figured out." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6260721) CH Christina H. HR Director > "The simplicity of the product made it easy enough for almost anyone to use." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___7050269) JJ Jennifer J. Sr Director, Total Rewards, People Operations > "Lack of integration between HRIS and T&L/payroll. " [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6304872) MA Mady A. Accounting Manager > "It has been amazing working with PrimePay. When I was working extra hours, the whole team was constantly checking on me." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6762914) LA Liz A. Payroll Manager > "Tax allocation issues with crews working in multiple states." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6285540) LQ Leslie Q. Director, HR > "He consistently delivered his work on time, communicated clearly, and always made himself available for questions or guidance." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6884063) DH Donna H. Senior Accountant > "Therefore, we do not have a point of contact for issues or contacts and are left to drift. " [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6530733) MJ Mike J. CHRO > "Pricing was a huge point for me and this is almost half the price of any other pay company I have been with" [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6812161) DM Daisy M. Office Manager > "It took me awhile to get used to it, I feel like the final product isn't obvious before submitting payroll." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6426958) AB Arina B. Bookkeeper > "Their user-friendly platform, accurate processing, and exceptional customer support make them a standout in the industry." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6421197) VR Verified Reviewer Owner > "So it seems to be a computer glitch that needs to be fixed." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6883484) MA Mady A. Accounting Manager > "I enjoy being able to work through problems with them & gain new insights!" [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6762914) NC Nancy C. Office Admin > "Since the rapid growth of PrimePay, I am not able to reach help as quickly as previously. " [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6507926) RK Rick K. Clinic Administrator > "Things have not been perfect since we onboarded 5 months ago, but I can honestly say every rep I have spoken to has worked hard to fix issues..." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6816462) NC Nancy C. Office Admin > "Now I may or may not get a return call and when I'm in panic mode it can be frustrating. " [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6507926) CK Cheryl K. CEO > "sensitive content hidden\], Client Advisor, took the time to listen to my issues with PrimePay and I have confidence in his ability to help my..." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6458618) JJ John J. Treasurer > "Found out that they had withheld $8,000 more in taxes than they should have, and we are a small organization!" [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6715216) MJ Mike J. CHRO > "The pricing and helpfulness of the Sales rep and the account specialist." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6812161) MB Marlon B. Owner > "I received a report from the IRS that I owe $2,700 extra for my quarterly payroll." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6656711) ND Nikki D. Accountant > "Overall, PrimePay has been a solid payroll solution for our firm." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6817418) JC Jenyl C. Payroll and Benefits Coordinator > "We only have 55 employees and there are just too many features that we will never need or use." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6267285) AA Amelia A. Payroll and Benefits Coordinator > "It works well for our transportation company with many different kinds of employees." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6672569) CS Cody S. Owner > "I would reach out to customer service once a month and be told no one has worked on my case." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6354325) FJ Fran J. President > "Prime Pay has been servicing our payroll needs for all most 10 years and we have had a favorable experience during our time with them." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6563671) HM Heather M. Owner, CFO > "I've been caught in verification a couple of times, and charged the "Next Day Deposit Fee"." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6568899) AB Arina B. Bookkeeper > "PrimePay has undoubtedly made payroll management easier and more efficient for my business." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6421197) MC Marc C. controller > "you say what you have to for the sale and leave us behind when help is needed" [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6649724) MJ Mike J. CHRO > "Everyone was helpful during the onboarding process and trying to get me set up with everything." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6812161) RD Ruth D. Office Admin > "They are quick to bill for everything, but so slow to respond to questions. And we will be told one thing by one person, and the opposite..." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6681272) DH Donna H. Senior Accountant > "I can do my payroll myself electronically and know it is complete." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6530733) JL Jason L. President > "My staff is not a fan of some of the new procedures and the features of the portal." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6295930) GH Georgina H. Analyst > "Website looks proffesional." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6837187) MC Marc C. controller > "Just sent an issue to someone and the person responding just provided suggestions rather than looking into the issue" [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6649724) MA Marce A. Human Resources Manager > "Overall experience is very good and the implementation team is very good and very knowledgble of the HR Sync, Payroll, and time and attendance..." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6282391) MH Magan H. Dog Grooming > "Sometimes we seem to get a less experienced payroll person and there are mistakes made." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6260779) LQ Leslie Q. Director, HR > "Overall, PrimePay provided the right tools and support to ensure a successful rollout, and I would highly recommend them." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6884063) RR Rob R. Accounting Manager > "We have started to feel more like a number and less important because we are a smaller customer. " [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6293790) RA Randy A. Business manager > "I have always liked that I can talk to PrimePay on the phone to resolve any questions or issues I may have." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6451383) TB Todd B. Admin Assistant > "I don't think what I like least is exclusively a PrimePay issue." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6817748) SM Sam M. Accountant > "It is easy to find information about the company and employees." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6816352) CS Cody S. Owner > "They missed or had issues with two tax payments in the first 12 months." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6354325) FN Fernando N. Presidente ans CEO > "Their professionalism and expertise make them a trusted partner for our payroll needs." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6648521) AB Angie B. HR Manager > "Some of the live training sessions were not very productive either." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6278434) [View Reviews](https://www.capterra.com/p/156904/PrimePay/reviews/) ## User interface [Patriot Payroll](https://www.capterra.com/p/116050/Patriot-Payroll/) 4.81 (3,627) [PrimePay](https://www.capterra.com/p/156904/PrimePay/) 3.95 (381) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit 1099 Preparation 207 Important 401(k) Tracking 150 Important Access Controls/Permissions 120 Important Patriot Payroll 32/44 - 1099 Preparation - 401(k) Tracking - Access Controls/Permissions - Accounting Integration - Activity Dashboard - AI Copilot - AI/Machine Learning - Alerts/Notifications - API - Approval Process Control - Audit Management - Auto Update - Benefits Management - Calendar Management - Chatbot - Check Printing - Compensation Management - Compliance Management - Customizable Reports - Data Import/Export - Direct Deposit - Document Management - Employee Database - Employee Onboarding - Employee Profiles - Generative AI - Mobile Access - Multi-Country - Multi-State - Payroll Management - Payroll Outsourcing - Payroll Reporting - Process/Workflow Automation - Reimbursement Management - Reminders - Reporting & Statistics - Self Service Portal - Tax Calculation - Tax Compliance - Third-Party Integrations - Time & Attendance - Vacation/Leave Tracking - W-2 Preparation - Wage Garnishment [See all features](https://www.capterra.com/p/116050/Patriot-Payroll/#features) PrimePay 32/44 - 1099 Preparation - 401(k) Tracking - Access Controls/Permissions - Accounting Integration - Activity Dashboard - AI Copilot - AI/Machine Learning - Alerts/Notifications - API - Approval Process Control - Audit Management - Auto Update - Benefits Management - Calendar Management - Chatbot - Check Printing - Compensation Management - Compliance Management - Customizable Reports - Data Import/Export - Direct Deposit - Document Management - Employee Database - Employee Onboarding - Employee Profiles - Generative AI - Mobile Access - Multi-Country - Multi-State - Payroll Management - Payroll Outsourcing - Payroll Reporting - Process/Workflow Automation - Reimbursement Management - Reminders - Reporting & Statistics - Self Service Portal - Tax Calculation - Tax Compliance - Third-Party Integrations - Time & Attendance - Vacation/Leave Tracking - W-2 Preparation - Wage Garnishment [See all features](https://www.capterra.com/p/156904/PrimePay/#features) ### Recognition No recognitions have been awarded to Patriot Payroll No recognitions have been awarded to PrimePay ### Deployment & support Patriot Payroll Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos PrimePay Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Patriot Payroll - By Patriot Software - Located in United States - Founded in 2002 PrimePay - By PrimePay - Located in United States - Founded in 1986 ## Popular Comparisons [Patriot Payroll](https://www.capterra.com/p/116050/Patriot-Payroll/)[4.81 (3,627)](https://www.capterra.com/p/116050/Patriot-Payroll/reviews/) vs [Deel](https://www.capterra.com/p/205015/Deel/)[4.85 (4,263)](https://www.capterra.com/p/205015/Deel/reviews/) $17/month Price $5/month 4.7 Features 4.8 4.8 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/116050-205015/Patriot-Payroll-vs-Deel) [PrimePay](https://www.capterra.com/p/156904/PrimePay/)[3.95 (381)](https://www.capterra.com/p/156904/PrimePay/reviews/) vs [Deel](https://www.capterra.com/p/205015/Deel/)[4.85 (4,263)](https://www.capterra.com/p/205015/Deel/reviews/) Contact vendor for pricing Price $5/month 3.8 Features 4.8 3.9 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/156904-205015/PrimePay-vs-Deel) [Patriot Payroll](https://www.capterra.com/p/116050/Patriot-Payroll/)[4.81 (3,627)](https://www.capterra.com/p/116050/Patriot-Payroll/reviews/) vs [Rippling](https://www.capterra.com/p/172127/Rippling/)[4.86 (4,603)](https://www.capterra.com/p/172127/Rippling/reviews/) $17/month Price $8/month 4.7 Features 4.8 4.8 Ease of Use 4.9 [View full comparison](https://www.capterra.com/compare/116050-172127/Patriot-Payroll-vs-Rippling) [PrimePay](https://www.capterra.com/p/156904/PrimePay/)[3.95 (381)](https://www.capterra.com/p/156904/PrimePay/reviews/) vs [Rippling](https://www.capterra.com/p/172127/Rippling/)[4.86 (4,603)](https://www.capterra.com/p/172127/Rippling/reviews/) Contact vendor for pricing Price $8/month 3.8 Features 4.8 3.9 Ease of Use 4.9 [View full comparison](https://www.capterra.com/compare/156904-172127/PrimePay-vs-Rippling) [Patriot Payroll](https://www.capterra.com/p/116050/Patriot-Payroll/)[4.81 (3,627)](https://www.capterra.com/p/116050/Patriot-Payroll/reviews/) vs [RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/)[4.56 (1,313)](https://www.capterra.com/p/185859/RUN/reviews/) $17/month Price Contact vendor for pricing 4.7 Features 4.5 4.8 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/116050-185859/Patriot-Payroll-vs-RUN) [PrimePay](https://www.capterra.com/p/156904/PrimePay/)[3.95 (381)](https://www.capterra.com/p/156904/PrimePay/reviews/) vs [Paylocity](https://www.capterra.com/p/86714/WebPay/)[4.34 (1,820)](https://www.capterra.com/p/86714/WebPay/reviews/) Contact vendor for pricing Price Contact vendor for pricing 3.8 Features 4.3 3.9 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/86714-156904/WebPay-vs-PrimePay) [Patriot Payroll](https://www.capterra.com/p/116050/Patriot-Payroll/)[4.81 (3,627)](https://www.capterra.com/p/116050/Patriot-Payroll/reviews/) vs [Paylocity](https://www.capterra.com/p/86714/WebPay/)[4.34 (1,820)](https://www.capterra.com/p/86714/WebPay/reviews/) $17/month Price Contact vendor for pricing 4.7 Features 4.3 4.8 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/86714-116050/WebPay-vs-Patriot-Payroll) [PrimePay](https://www.capterra.com/p/156904/PrimePay/)[3.95 (381)](https://www.capterra.com/p/156904/PrimePay/reviews/) vs [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[4.42 (7,165)](https://www.capterra.com/p/155895/WorkforceNow/reviews/) Contact vendor for pricing Price Contact vendor for pricing 3.8 Features 4.3 3.9 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/155895-156904/WorkforceNow-vs-PrimePay) [Patriot Payroll](https://www.capterra.com/p/116050/Patriot-Payroll/)[4.81 (3,627)](https://www.capterra.com/p/116050/Patriot-Payroll/reviews/) vs [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[4.42 (7,165)](https://www.capterra.com/p/155895/WorkforceNow/reviews/) $17/month Price Contact vendor for pricing 4.7 Features 4.3 4.8 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/116050-155895/Patriot-Payroll-vs-WorkforceNow) [PrimePay](https://www.capterra.com/p/156904/PrimePay/)[3.95 (381)](https://www.capterra.com/p/156904/PrimePay/reviews/) vs [RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/)[4.56 (1,313)](https://www.capterra.com/p/185859/RUN/reviews/) Contact vendor for pricing Price Contact vendor for pricing 3.8 Features 4.5 3.9 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/156904-185859/PrimePay-vs-RUN) [Patriot Payroll](https://www.capterra.com/p/116050/Patriot-Payroll/)[4.81 (3,627)](https://www.capterra.com/p/116050/Patriot-Payroll/reviews/) vs [Gusto](https://www.capterra.com/p/131882/Gusto/)[4.62 (4,191)](https://www.capterra.com/p/131882/Gusto/reviews/) $17/month Price $49/month 4.7 Features 4.5 4.8 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/116050-131882/Patriot-Payroll-vs-Gusto) [PrimePay](https://www.capterra.com/p/156904/PrimePay/)[3.95 (381)](https://www.capterra.com/p/156904/PrimePay/reviews/) vs [Gusto](https://www.capterra.com/p/131882/Gusto/)[4.62 (4,191)](https://www.capterra.com/p/131882/Gusto/reviews/) Contact vendor for pricing Price $49/month 3.8 Features 4.5 3.9 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/131882-156904/Gusto-vs-PrimePay)